ITM for Microsoft Environments

®

IBM Software Group

© IBM Corporation

IBM Tivoli MonitoringITM for Microsoft Environments

Peter E. Greulich

Tivoli Sales Evangelist and Customer Advocate

[email protected]

IBM Software Group | Tivoli software

2

Today’s Agenda

The Resource Monitoring Market Place

IBM Tivoli Resource Monitoring Overview

ITM for Microsoft Environments

Extending IBM Tivoli Monitoring

Three of Your Mission Critical Applications

Benefits of an Integrated Solution

Improving mean-time-to-recovery


3

How was the 2006 IT Budget Spent?Systems Management is approximately thirteen percent

* Source – Forrester, October 11, 2006, Enterprise IT Infrastructure 2006 Adoption - by Frank E. Gillett and Simon Yates

“How will your 2006 hardware budget breakout across the following categories”

Base: 324 executives at North American enterprises

13%

19 %

27%

25%16 %

System Management

Servers

PC’s

Network Hardware

Storage


4

Ninety-five Billion inServer Management and Administration Costs *

Initial Systemand SoftwareDeployment

Migration

Upgrades andpatches

SystemMaintenance

Other

Maintenanceand tuning

15%

19%

15%

8% 7%11%

12%

13%

Where are Data Centers Spending their Money?Customers are spending almost ten percent on Monitoring

System Monitoring

Planning forupgrades, expansionand capacity

* IDC recalls its numerous surveys conducted "over the course of the last three years to understand better where managers and administrators of servers spend their time, and where the best opportunities lie to automate and productize some of these tasks.“

Easing Toward Utility Computing By Barry Zellen - Jul 15, 2004


5

* Source – IDC Worldwide System Management Software 2007 – 2011; Forecast and 2006 Vendor Shares, Tim Grieser, Stephen Elliot and Frederick W. Broussard, August 2007

Worldwide System Management Software RevenueBy Vendor, 2004 – 2006 ($M) *

Tivoli

Greater than 110 Vendors with less than 4% Market Share

Next Five

IBM was the overall market revenue leader in 2006 for worldwide system management software, with 15.6% market share.

Management of Windows platforms continued to grow and had the highest revenue, with 37.6% share of the market total.


6

The Goal of A Monitoring SystemReducing the Mean Time To Repair (MTTR)

By Some Estimates

10% of users report a problem they have

90% “try again later” (or not) or move on to something else.

Tivoli’s ability, in Microsoft environments, to quickly correlate, isolate and diagnose the root cause of problems can dramatically reduce MTTR

Down time and non-productive time is money lost

What is your cost of downtime per application?

FixDiagnose & IsolateIdentify Notify Mean Time To Repair

AutoFixDiagnose & IsolateIdentify Notify Mean Time to Repair with Tivoli


7

IBM Tivoli MonitoringDesigned to Support Microsoft Environments

Utilizes Microsoft Internet Explorer

Utilizes Microsoft SQL Server as data store IBM Database provided if preferred/needed to reduce costs

Monitors Microsoft Server Environments

Monitors Microsoft Databases and Applications

Monitors Microsoft Infrastructure Components Including Microsoft .Net

Growing ecosystem of solutions from both IBM and Business Partners through the IBM Tivoli Open Process Automation Library - OPAL


8

VirtualServers

and

Clustering

Linux

Unix

OS/400

z/OS

Windows

OperatingSystems

AIX

Database

SQL

Oracle

Sybase

Informix

DB2

Exchange

.NetBiztalk

Commerce

Content Manager

Host Integration

ISA Server

Sharepoint Portal

Applicationand

Collaboration

Domino

Tuxedo

Siebel

SAP

WebEnvironment

IIS

WebLogic

Apache

iPlanet

WebSphere

BusinessIntegration

CICS

Web Services

IMS

MQ

MQ Integrator

At a Glance - Tivoli Monitoring Windows Support

Infrastructure

VMware

Citrix

Clustering

UniversalAgent

Agentless

or Agent

Adapter

OPALsolutions

(100+

packages)

Microsoft Message Queue

and more….

Blackberry

Micromuse


9

The Tivoli MonitoringA Common Portal, Information and Automation Infrastructure

DMZ

WindowsClients

Windows Servers

MicrosoftSQL

Windows Servers

Windows Servers

Microsoft.Net

MicrosoftIIS

DHCP/DNS

LoadBalancer

WindowsCluster

MicrosoftSQL

Microsoft.Net

MicrosoftIIS

MicrosoftSQL

Microsoft.Net

MicrosoftIIS

Windows Server

Virtual Server 2005

CONTROL-

Tivoli Data Warehouse (TDW)

and Situations

AUTOMATION-

Take Action and Workflows

VISIBILITY-

Tivoli Enterprise Portal (TEP)


10

IBM Tivoli Monitoring VisibilityIBM Tivoli Enterprise Portal for System Management

The Tivoli Enterprise Portal is the central location to view and act on information provided by the system monitors

Consolidated view can significantlyreduce mean time to recover

Centralized visualization ofreal-time and historical data canhelp with “intermittent” problems

Personalized views based on theuser roles and scope

Visualization of resourceutilization can highlight areasto reduce costs

Visualization can streamlineidentifying a problems “root cause”


11

IBM Tivoli Monitoring ControlAlerting through Situations

Situations allow operators to quickly distribute a set of conditions to determine if a potential problem exists in any monitored resource

Out-of-the-box situationsprovide immediate returnon investment and fasttime to value

Extended situations reducefalse alerts and raiseconfidence of operators thatalerts are real.

Tight integration into rootcause analysis toolsimprove mean time torecovery


12

IBM Tivoli Monitoring ControlThe Historical Context from Tivoli Data Warehouse

Tivoli Data Warehouse is the backbone repository and central data store for all historical management data and the basis for Tivoli reporting

Centralized and consolidated data is crucial to reducing mean time to recovery

Side-by-side historicaldata assists in separatingintermittent from reoccurringproblems from peakworkloads


13

Take Action allows for entry of individual commands and either manual or automated processes to be executed in response to an individual situation

Out-of-the-box take actionsprovide immediate returnon investment and fasttime to value

Personalized take actions cancapture a local best practice forunique situations and execute itpreemptively

User-defined text can alsoimbed knowledge that maybe unique to a particular situation

IBM Tivoli Monitoring AutomationCapture and Replay Best Practices by Take Action


14

IBM Tivoli Monitoring AutomationCapture and Replay Best Practices through Workflows

Situation is true

Action succeeded

Resume

Situation is false

Situation is trueSituation is true

Action succeeded

Resume

Situation is false

Situation is true

Workflows can automate the best practices of an organization and execute them in a repetitive, pre-emptive, consistent and error-free manner

Drag-and-drop technologyallows operators to build anddeploy intelligent, pre-emptiveand error-free workflows

Can be executed manuallyby help desk or executed basedon situational events

Workflows tie togetherindividual resource monitorsor “take actions” based onuser-defined criteria


15

“The real-time and historical data provided with IBM Tivoli Monitoring 6.1 and the Tivoli Enterprise Portal will enable ADP to quickly and easily access the information we need to monitor service levels, project capacity needs and maintain availability of critical business applications”

Rob Traill

Technology Infrastructure Services

Automatic Data Processing Inc.

Automatic Data Processing Inc.

Business Challenge ADP needed a stable performance and capacity

management solution that would help reduce operational costs and improve availability of critical client facing and internal back-office applications.

On Demand Business Benefits Faster root-cause analysis will lead to reduced operational

management costs.

Up to 15% increase in staff productivity achieved in systems administration and creation of management reports.

Proactive alerts enable corrective action to be taken before critical applications are effected, reducing unplanned downtime.

With comprehensive capacity planning data, accurate predictions can be made about future resource requirements to stay in line with forecasted business demand.

Solution IBM Tivoli Monitoring 6.1

IBM Tivoli Data Warehouse 2.1

®

IBM Software Group

© IBM Corporation

IBM Tivoli MonitoringITM for Microsoft Operating Systems

Peter E. Greulich


[email protected]


17

Where are Data Centers Investing their Money?The Windows Server Platform is the Primary Operating System

“For your most important server setups, what is the primary operating system that you run on these servers?”

(Select up to two)

Windows Server

Sun Solaris

IBM AIX

HP-UX

Other

Red Hat Linux

Novell SUSE Linux

Base: 514 server decision-makers at North American enterprises

79%

14%

13%

9%

8%

3%

3%

Windows Server

Sun Solaris

IBM AIX

HP-UX

Other

Red Hat Linux

Novell SUSE Linux

Base: 514 server decision-makers at North American enterprises

79%

14%

13%

9%

8%

3%

3%



18

IBM Tivoli MonitoringA Sample View of ITM for Microsoft Operating Systems

Logical Disk Space Memory Allocation

Process Private Size Process Virtual SizeTop Process CPU Time

®

IBM Software Group

© IBM Corporation

IBM Tivoli MonitoringITM for Wintel Virtual Environments

Peter E. Greulich


[email protected]


20

IBM Tivoli Monitoring for VirtualizationThe Wintel Virtualization Space is Growing Fast

Provides key performance management insights into virtualized environments

What is the overall resource utilization of my server?

How are resources allocated per virtual machine?

What is the resource utilization per virtual machine, andhow can I optimize it?

These Microsoft and Intel virtual environments are monitored

Microsoft Virtual Server 2005

VMware as the market leader

Citrix

Xen (recent Citrix acquisition)

Consolidation not only bring benefits, but new challenges.

Worldwide Virtual Machine Software Revenue Growth2004 – 2005 63%2005 – 2006 67%2004 – 2006 170% growth at VMware


21

Host OS

Application

running on

Host OS

Hypervisor

Application

Guest OS

Virtual Resources

Virtual Machine

Application

Guest OS

Virtual Resources

Virtual Machine

Physical Resources

In the VIRTUAL RESOURCE?

Or in the PHYSICAL RESOURCE?

In the HYPERVISOR overhead?

In the HOST OS?

In the VIRTUAL MACHINE sharing the same physical resource?

IBM Tivoli Monitoring for VirtualizationWhen a Virtual Resource has a problem, where did it originate?

The are no “virtual performance problems”, only very real performance problems manifested in a very complex consolidated, virtual environment.


22

IBM Tivoli MonitoringA Sample View of ITM for Wintel Virtual Environments

®

IBM Software Group

© IBM Corporation

IBM Tivoli MonitoringITM for Microsoft SQL Server

Peter E. Greulich


[email protected]


24

IBM Tivoli MonitoringA Sample View of ITM for Microsoft SQL

CPU Percent

Error Alerts Percent Free Space Processes Summary

Cache Utilization

®

IBM Software Group

© IBM Corporation

IBM Tivoli MonitoringITM for Microsoft Exchange

Peter E. Greulich


[email protected]


26

IBM Tivoli MonitoringA Sample View of ITM for Microsoft Exchange

MTA Connections Queue

MTA Work Queue SMTP Queues

®

IBM Software Group

© IBM Corporation

IBM Tivoli MonitoringITM for Microsoft’s Infrastructure

Peter E. Greulich


[email protected]


28

Monitors critical cluster infrastructure components

What is the risk of service unavailability if some component of the cluster fails?

Is there a well-balanced load on my web servers for optimal service delivery?

Agents are certified to operate in a failover mode

Cluster CPU Usage

Cluster Usage History

Cluster CPU Usage


Cluster CPU Usage


Cluster CPU Usage

Cluster Usage HistoryCluster CPU Usage


Cluster CPU Usage


Unbalanced Cluster

IBM Tivoli Monitoring Support for MicrosoftITM for Microsoft Clusters


29

IBM Tivoli Monitoring Support for MicrosoftITM Covers Active Directory and .Net Environments

Microsoft Active Directory

Microsoft .NET

.NET Framework

Biztalk Server

Commerce Server

Content Manager

Host Integration Server

ISA Server

Sharepoint Portal

UDDI Server


30

IBM Tivoli MonitoringA Sample View of ITM for Microsoft’s Infrastructure

Exchange DirectoryService

Cache Hit Ratios


31

IBM Tivoli Monitoring Support for MicrosoftITM Covers Critical Microsoft Infrastructure

Additional Microsoft Monitoring Support available from

Tivoli’s OPAL Site

Microsoft Identify Integration Server

Microsoft Live Communication Server


Microsoft (Various Apps)

Microsoft Exchange 5.5

Microsoft Exchange Tracking Log

Microsoft Project Server

Microsoft Terminal Services


32

IBM Tivoli Monitoring Support for MicrosoftProviding IT the Ability to Quickly Add Value and solve problems

Customer can quickly and easily extend

IBM Tivoli Monitoring themselves

Unique customer specific environments can be

monitored quickly

Value of solution can be extended without

waiting on IBM or any vendor

Agent or Agentless Monitoring Capability

Information consolidated at the IBM Tivoli

Enterprise Portal and Data Warehouse

Growing rapidly open solutions

Blackberry Server Monitoring Solution using the ITM 6.1 Universal Agent

Monitoring Solution for ExaStore using the ITM 6.1 Universal Agent

Microsoft Project Server 2003 Monitoring Solution using the ITM 6.1 Universal Agent

Microsoft Data Protection Manager Monitoring Service using the ITM 6.1 Universal Agent

Windows Terminal Services Monitoring Solution using the ITM 6.1 Universal Agent

Windows USB Disk Devices Monitoring Solution using the ITM 6.1 Universal Agent

1 to 124 of 124 results

®

IBM Software Group

© IBM Corporation

IBM Tivoli MonitoringITM for Microsoft Applications

Peter E. Greulich


[email protected]


34

IBM Tivoli MonitoringA Sample View of ITM for mySAP

®

IBM Software Group

© IBM Corporation

IBM Tivoli MonitoringPulling together the Microsoft Information

Peter E. Greulich


[email protected]


36

A seamless extension for ITM 6.1 Leverages existing Data Warehouse information

Performance Management Reports Overlay Charts for rich content

Forecast Reports with Icons

Performance and Capacity Management Predictive performance trending, capacity

metrics and targeted reports

Supports Universal Agents

Analyze any collected data

Predictive Trending on Key Operational Metrics Integrated trending drives reports

Situations fired when trends are detected

IBM Tivoli Performance AnalyzerExploiting Your Centralized and Consolidated Data

Current

Future

Trending up

Current

Future

Trending up

Forecast Overlay

0

1

2

3

4

5

6

7

8

9

Network Traffic Out Packets/Sec Network Traffic Out ForecastNetwork Traffic Out Packets/Sec Network Traffic Out Forecast


37

Virtualized Environments

Database Environments

Adding Performance and Capacity

Baselines

Quickly identify when systems perform

unexpectedly

Windows Server 2008

Tivoli Performance AnalyzerTivoli Performance Analyzer Roadmap

Where

are w

e going?

®

IBM Software Group

© IBM Corporation

IBM Tivoli MonitoringMeasuring and Improving End User Experiences

Peter E. Greulich


[email protected]


39

Users are “tree huggers”! They worry about their tree while IT has to worry about the forest

IT has to determine the user’s mostimportant tree or trees

Then define “Availability” End-user “Availability” depends on

the sum of all the individualcomponents’ but the end-user won’tcare

Windows, although critical, is onecomponent of the overall availabilitymeasurement

It is necessary to set and monitorusage metrics that are attainableand verifiable

……………... IF a firm has little history of measuring IT performance, IT SHOULD BEGIN by measuring efficiency and service levels, as opposed to taking on value metrics that are difficult to quantify. Later, when IT measurement has become part of the company's culture, IT measurement can begin to capture the business value of IT.

The Evolution of IT Performance Management, Gartner Group - 10 November 2004, Barbara Gomolski

IBM Tivoli MonitoringThe First Step - Measure the End User Experience


40

IBM Tivoli MonitoringThe First Step - Measure the End User Experience“Which of the following initiatives are likely to be one of your IT organization’s

major business themes for 2007?”(4 [critical priority] to 1 [not on the agenda])



41

IBM Tivoli MonitoringThe First Step - Measure and Improve the End User Experience

ITCAM for Response Time Measures the efficiency of

service delivery to the end user

ITCAM for Web Resources Measures the efficiency of the

Microsoft IIS environment anddelivery of IIS services

IBM Tivoli Service Level Advisor Tracks historical service levels

against response times and otheragreed to metrics

All of this is still delivered to the single IBM Tivoli Enterprise Portal and Data Warehouse to ensure a common monitoring and reporting environment


42

IBM Tivoli Monitoring - Efficiency and Service LevelsITCAM for Response Time (RT)

DMZ

WindowsClients

Windows Servers

MicrosoftSQL

Windows Servers

Windows Servers

Microsoft.Net

MicrosoftIIS

DHCP/DNS

LoadBalancer

WindowsCluster

MicrosoftSQL

Microsoft.Net

MicrosoftIIS

MicrosoftSQL

Microsoft.Net

MicrosoftIIS

Windows Server

Virtual Server 2005

Application A

Application B

Application C


43

ITCAM for Response TimeOne Integrated UI - The Best of Both Transaction Worlds

Robotic Response Time Monitoring

Synthetic playback of all robotic scripts

Rational Robot, RPT, Mercury LoadRunner, CLI commands

Web Response Time Monitoring

Monitors real end user web transactions (HTTP/S)

Client Response Time Monitoring

Monitor real end user client Windows application transactions

Microsoft Outlook, SAP, 3270,Lotus Notes, etc

Syn

thet

ic T

ran

sact

ion

sR

eal

En

d U

ser

Tra

nsa

ctio

ns

®

IBM Software Group

© IBM Corporation

IBM Tivoli Resource Monitoring 6.1Implementing A Complete End-to-End Story

Peter E. Greulich


[email protected]


45

Three of Your Mission Critical ApplicationsImplementing a complete End-to-End Story

Exchange Mail Remote Point of Sale SAP

End User Windows Point of Sale

End User

End User

Remote Branch Office Infrastructure Windows Server 2003 Microsoft SQL

Remote Branch Office Infrastructure

Remote Branch Office Infrastructure

Networking Infrastructure (Switches, Routers, VPN)

Networking Infrastructure

Networking Infrastructure

Data Center Infrastructure DHCP and DNS Server - Microsoft Microsoft Active Directory Microsoft Cluster

Infrastructure

Infrastructure

Tier 1 (Web Serving)



Tier 2 (Application – Business Logic)



Tier 3 (Database)

Tier 3 (Database)

Tier 3 (Database)


46

IBM Tivoli MonitoringMeasuring Efficiency and Service Levels

DMZ

WindowsClients

MicrosoftSQL

AIX Serverswith HACMP

SUN Servers

Microsoft.Net

MicrosoftIIS

LoadBalancer

VeritasCluster

IBMDB2

IBMWebSphereApache

OracleBEAWeblogic

MicrosoftIIS

DHCP/DNS

Sun Server

Windows ServersVMware

LPAR

Order Entry

Credit App

Retail App


47

Several Analyst’s ViewCustomer’s Should Consider ITIL and Service Management

With the introduction of ITIL version 3 we expect many savvy customers to embrace this more end-to-end view of services and service lifecycle management and that a vendor’s ability to help customers adopt this more integrated approach to service management will become a critical differentiator… As a result, IBM comes out as the player with the greatest basis of differentiation.

Ovum IT Service Management Vendor Report Card 2006

IBM is in a clear overall lead in IT systems management, with its broad and extensive Tivoli offering that spans almost all aspects of IT systems management...

Datamonitor believes IBM will continue to lead in this market due to its superior vertical reach and continuous improvement of its technology.

Datamonitor Analyst Report – March 2007

IBM


48

IBM Tivoli MonitoringTivoli Network Manager Entry Edition

DMZ

Multiple Device Failure Events

ASingleDeviceFailure

ApplicationFailure

Application Slowdown

SwitchOne


49

IBM Tivoli MonitoringTivoli Network Manager Entry Edition – Root Cause Analysis

DMZ

ASingleDeviceFailure

Application Failure

Application Slowdown

Root Cause EventMultiple Symptom Events

SwitchOne


50

IBM Tivoli Network ManagerKnitting together the Network to Improve MTTR

Improved Business Efficiency Reduces Mean-Time-To-Repair (MTTR) of

faults through advanced analytics and network visualization

Enhance Productivity Reduces network complexity

Provides real-time network visibility

Ensures staff has meaningful, contextualinformation to simplify the management ofcomplex networks with real-time logical and physical topology maps

Asset Optimization Better utilization of network resources

through discovery and reconciliation

Increased Reliability Deliver against aggressive availability SLAs

through real-time monitoring and analysis


51

A Company is One Mistake away from Bad PressThe Internet is the “Wild Wild West”

The Keynote Business 40 Internet Performance Index (KB40) measures the average download time for the home pages of 40 important US-based business Web sites.


52

Discovering the Underlying ProblemWho gets blamed when a Microsoft Application isn’t available?

Microsoft components are weaved into the fabric of most customer’s service delivery

To be successful Microsoft components must be monitored and integrated into the end-to-end systems management solution

Significant Mean-Time-To-Failure gains can be realized by integrating problem correlation between Microsoft and non-Microsoft components Network devices such as switches, routers, firewalls

Environments where data is stored on the Mainframe

Heterogeneous server environments


53

Heterogeneous and end-to-end monitoring is important Operating Systems

Virtual Servers

Cluster Managers

Applications

Collaboration

Business Integration

Web Environments

Databases

Networks

Transactions

Discovering the Underlying ProblemWho gets blamed when an Application isn’t available?

VirtualServers

and

Clustering

VirtualServers

and

Clustering

Linux

Unix

OS/400

z/OS

Windows

OperatingSystems

AIX

LinuxLinux

UnixUnix

OS/400OS/400

z/OSz/OS

WindowsWindows

OperatingSystems

OperatingSystems

AIXAIX

Database

SQL

Oracle

Sybase

Informix

DB2

DatabaseDatabase

SQLSQL

OracleOracle

SybaseSybase

InformixInformix

DB2DB2

Exchange.NetBiztalk

Commerce

Content Manager

Host Integration

ISA Server

Sharepoint Portal

Applicationand

Collaboration

Domino

Tuxedo

Siebel

SAP

Exchange.NetBiztalk

Commerce

Content Manager

Host Integration

ISA Server

Sharepoint Portal

Applicationand

Collaboration

Applicationand

Collaboration

DominoDomino

TuxedoTuxedo

SiebelSiebel

SAPSAP

WebEnvironment

IIS

WebLogic

Apache

iPlanet

WebSphere

WebEnvironment

WebEnvironment

IISIIS

WebLogicWebLogic

ApacheApache

iPlanetiPlanet

WebSphereWebSphere

BusinessIntegration

CICS

Web Services

IMS

MQ

MQ Integrator

BusinessIntegrationBusiness

Integration

CICSCICS

Web Services

Web Services

IMSIMS

MQMQ

MQ Integrator

MQ Integrator

Infrastructure

VMware

Citrix

Clustering

InfrastructureInfrastructure

VMwareVMware

CitrixCitrix

ClusteringClustering

UniversalAgent

Agentless

or Agent

Adapter

OPALsolutions

(100+

packages)


and more….

Blackberry

Micromuse

UniversalAgent

UniversalAgent

Agentless

or Agent

Adapter

OPALsolutions

(100+

packages)


and more….

Blackberry

Micromuse


54

IBM Tivoli Monitoring 6.1Support for Microsoft Environments - Summary

IBM Tivoli has extremely strong Microsoft Resource Monitoring today Operating System

Applications

Infrastructure

IBM Tivoli visually consolidates and centralizes this Microsoft information and makes it available for automation and reporting

IBM Tivoli extends monitored Microsoft data with IBM Tivoli Performance Analyzer

IBM Tivoli extends “Microsoft Resource Monitoring” with “End-User and Application Transaction Monitoring” providing end-to-end monitoring for faster mean time to repair

All environments are heterogeneous and Tivoli is a foundation to knit the monitoring together

ITM for Microsoft Environments

Documents

Transcript of ITM for Microsoft Environments