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2013 ANNUAL CONFERENCE & EXHIBITION Synchronizing Trucking’s Finance & IT Business Practices June 10-12 Hilton La Jolla Torrey Pines La Jolla, California Michael Riemer Decisiv, Inc. Big Data & Service Relationship Management

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Transcript of Itlc13 spk template - decisiv 6713

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2013 ANNUAL CONFERENCE & EXHIBITION

Synchronizing Trucking’sFinance & IT Business Practices

June 10-12Hilton La Jolla Torrey PinesLa Jolla, California

Michael Riemer Decisiv, Inc.

Big Data & Service Relationship Management

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ATA Antitrust Statement

All ATA meetings are held in strict compliance with applicable state and federal laws and ATA’s antitrust policies that prohibit the exchange of information among competitors regarding matters pertaining to price, refusals to deal, markets division, tying relationships and other topics which might infringe upon antitrust regulations.

No such exchange or discussion will be tolerated during this meeting.

As an attendee it is your duty to avoid improper conversations.

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Thanks To Our Sponsors!

Bronze Level SponsorsSilver Level Sponsor

Gold Level SponsorsPlatinum Level Sponsor

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• Software as a Service (SaaS) Service Relationship Management (SRM) platform to manage and measure the service supply chain for service and repair events for high value assets (trucks, trailers, etc.) to drive uptime and asset utilization.

• Key Features– Single view portal with in-context data mash-up– Real-time Dashboards & Notifications– Fleet Watch with Reporting & Analytics

Decisiv – Service Relationship Management

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Service Relationship Management (SRM)

• Approach to managing and measuring the interactions across an entire supply chain to improve the efficiency of the service cycle and optimize the financial return on assets.

• Optimizing processes and simultaneously reducing defects, eliminating waste, increasing asset productivity, and improving service process yield

04/10/2023 5

HDT

Heavy Duty Trucking Service & Repair = 0.85 to 3 σ High end = Airline baggage handling

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The Service & Repair Paradox

Rewarded for lowest service and parts pricing without impact analysis on asset utilization

Inefficient capital deployment (extra assets) without understanding Days Out of Service (DOS).

Multiple, disconnected systems and silos of unstructured data

Can’t manage and report on what you don’t measure

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Web Portal – SRM Contextual Data Mash-Up

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What Drives Downtime? Average Days out of Service

– 4 to 8 days per event

– $500 to $1000 / day

– 1 to 3 events per month

Key Challenges

– Limited real-time visibility

– After-the-fact financial management

– Poor data / analytics on process inhibitors

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Cost of Downtime = $35 Billion / Year

Lost Revenue/Opportunity = 4.5M Class 8Trucks*$600/Day*13 DOS (95% Uptime)

Additional Impacts• Customer Retention• Driver Retention• Lower Profits• Poor Asset Utilization

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Single view portal /dashboard

In-context data mash-up

Pareto of process inhibitors

Track both DOS and VMRS/costs

Data and Process visualization

Framework for analyzing asset and capital utilization

Features of SRM Big Data Approach

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• Real-Time Dashboards• Real-Time Notifications

• Fleet Watch

Managing Big Data with SRM

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Real-Time Dashboards

In-Context Data Mash-Ups• View = Cases by status, stage, location, etc. • Show = Process visualization• Score = Reporting & Analytics

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Change in status Estimated repair time Desired duration by stage Personalized follow up times Subscribe/follow Case “Contacts”

– Call Center– Fleet– Service Provider– Manufacturer– Other

Real-Time Notifications – In Context Links

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“Call Center” like services (outsourced “fleet manager”) Proactive case management with notifications Dashboards to monitor cases across all locations Reporting visualizes key metrics (KPIs) Analytics measure asset and location “health” and utilization

FleetWatch

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• Individuals– Improved decision making– No repair surprises– Improved job satisfaction (less stress)

• Enterprise– Lower days out of service– Improved asset utilization and/or

reduction in number of required assets– Customer & driver retention– Increased revenue & profits

Impact of SRM Big Data Approach

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Thank You ForYour Attention!

Michael RiemerVP Products and Channel MarketingDecisiv, [email protected]

Questions?