ITIL V3 Qualification Scheme
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Transcript of ITIL V3 Qualification Scheme
ITIL® V3 Certification Scheme
New ITIL® V3 Bridging Scheme
V2 Practitioners with at least 12 credits must take the V3 Managers Bridge and the Managing Across the Lifecycle courses in order to achieve ITIL Expert certification. See
next page.
Service Capability stream
• Planning, Protection & Optimization
• Service Offerings & Agreements
• Release, Control & Validation
• Operational Support & Analysis
V3 Foundation
Lifecycle Stream Capability Stream
Operational Support and Analysis (OSA)
Planning, Protection and Optimization (PPO)
Release, Control and Validation (RCV)
Service Offerings and Agreement (SOA)
Managing Across the Lifecycle
2 points
3 points each
4 points each
5 points
ITIL Exper
t
SSSD
ST
CSISO
Advanced
© ITSM Academy 2008
V1 / V2 Certification Credit Bridge Certification Bridge Credit
V2 ITIL Foundation 1.5 V2 – V3 Foundation Bridge 0.5
V2 ITIL Practitioner Clusters:
Plan & Improve 3.5
Holders of 12 credits or more are eligible for the V3
Managers Bridge and Managing Across the
Lifecycle, leading to ITIL Expert Certification
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Agree & Define 3.5
Support & Restore 3.5
Release & Control 3.5
Singles:
Service Desk & Incident Man 2
Service Level Management 2
Release Management 2
Problem Management 2
IT Service Continuity Man 2
Financial Management 2
Configuration Management 2
Change Management 2
Capacity Management 2
Availability Management 2
V1/ V2 ITIL Service Manager 17 V3 Manager Bridge leading to ITIL Expert Certification
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