ITIL Intermediate Courses Explained
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Slide 1 L® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries Advance ITSM Limited Leaders in IT Service Management Training and Consultancy ITIL V3 Intermediate Courses?
description
This presentation should take the confusion out of the new ITIL Intermediate courses and what processes you will cover in each module.
Transcript of ITIL Intermediate Courses Explained
Slide 1ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
Advance ITSM LimitedLeaders in IT Service Management Training and
Consultancy
ITIL V3 Intermediate Courses?
AGENDA
/ 2
• Explain the Intermediate Modules
• What processes will be found in each module
• If I want to achieve the ITIL V3 Expert, How will the modules I choose now help?
Operational Support Analysis
Planning, protection & optimisation
Release, Control and Validation
Service Offerings and Agreements
5 Lifecycle Modules
The 5 Lifecycle Certificates mirror the 5 core ITIL manuals.
They address the aspects of ITIL from a holistic, lifecycle perspective.
As such they are more suited to those with managerial responsibility looking at the overall IT Service Management picture.
The Service Strategy course in particular is very much rooted in the broader corporate strategy and governance environment.
Service StrategyService DesignService TransitionService OperationContinual Service Improvement
3 Credits Each
Slide 5
Four Capability Modules
The 4 Capability Certificates focus on specific ITIL processes so are more like the earlier Practitioner certificates which existed under the version 2 qualificationstructure.
As such they are most useful to those who will be taking part in the day to daypractical activities described within each of the processes.
Operational Support Analysis
Planning, protection
& optimisation
Release, Control and Validation
Service Offerings &
Agreements
Each represent a certificatein their own right - and
also provide credits towardsthe ITIL Expert award
4 Credits each
Slide 6
Capability Modules?
Portfolio ManagementService Level ManagementService Catalogue ManagementDemand Management Supplier Management Financial Management
Service Offerings &
Agreements
Operational Support Analysis
Event ManagementIncident ManagementRequest Fulfilment Management, Problem ManagementAccess ManagementService Desk FunctionTechnical Management FunctionIT Operations FunctionApplication Management
Slide 7
Capability Modules?
Change ManagementRelease & Deployment Management Validation & Testing Service Asset & Configuration ManagementKnowledge ManagementRequest Fulfilment ManagementService Evaluation
Capacity ManagementAvailability ManagementContinuity ManagementInformation Security Management Demand Management Risk Management
Release, Control and Validation
Planning, protection
& optimisation
Slide 8
Mandatory Courses
Foundation
V3
Managing Across The Lifecycle
Remember! Once you have completed the mix of Intermediate modulesyou will need to take the Managing Across the Lifecycle course and exam to becomean ITIL Expert.
