ITIL Glossary

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Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Query Dependency Acceptance Acceptance criteria Acceptance test Acceptance environment Secondment Billing Closure Closure Code Depreciation Mitigate Variance Variance analysis Access Management Account Manager Adaptive maintenance Additive maintenance Accredited Active Monitoring Activity Activity Based Costing (ABC) Alert Gradual Recovery Root Cause Analysis (RCA) Analytical Modelling Vendor-Managed Use Forward Schedule of Changes (FSC) Requirement Requirements document Requirements Catalog Requirements Portfolio Tender Tendering process Facilities Capitalization Call Call Type Trigger Response rate Response Time User User acceptance Expert user Deutsch Abfrage, Frage Abhngigkeit Abnahme Abnahmekriterien Abnahmetest Abnahmeumgebung Abordnung bzw. berlassung Abrechnen, in Rechnung stellen Abschluss Abschlusscode Abschreibung Abschwchen Abweichung Abweichungsanalyse Access Management Account Manager Adaptive Wartungsarbeiten Additive Wartungsarbeiten Akkreditiert Aktives Monitoring (Aktive berwachung) Aktivitt Aktivittsbasierte Kostenrechnung (Activity Based Costing, ABC) Alarm Allmhliche Wiederherstellung Analyse der zugrunde liegenden Ursache (Root Cause Analysis, RCA) Analytisches Modelling Anbieterverwaltete Nutzung nderungszeitplan (Forward Schedule of Change, FSC) Anforderung Anforderungsdokument Anforderungskatalog Anforderungsportfolio Angebot, Ausschreibung Angebotsprozess Anlagen, Einrichtungen Anlagenaktivierung Anruf, aber 'first call' ^= 'Erstkontakt' Anruftyp Ansto Antwortrate Antwortzeit Anwender Anwenderabnahme (wenn es um Tests geht) alternativ auch Anwenderakzeptanz Anwenderexperte

ITIL V3 - bersetzungstabelle (Englische Basisversion: 3.1.24)

Seite 1 von 25 Seiten

Version: 31.08.2007

Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch User-friendliness User Profile (UP) User support Application Application development Application framework Application Portfolio Application software Application maintenance Application Management Application Management function Application Service Provider (ASP) Application Sizing Work Instruction Workplace Architecture Archive Asset Asset Management Asset Manager Asset Register Attribute Audit Auditability Task Segregation of duties Failure Resilience Downtime Workload Percentage utilisation Workload Management Invocation Exception Report Exploitation Exclusiveness Request for Proposal (RFP) Retire Retirement Replaceability Impact Impact analysis Impact Code Impact scenario Authentication Authentic Deutsch Anwenderfreundlichkeit Anwenderprofil (User Profile, UP) Anwender-Support Anwendung Anwendungsentwicklung Anwendungs-Framework Anwendungsportfolio Anwendungssoftware Anwendungswartung Application Management Application Management Funktion Application Service Provider (ASP) Application Sizing (Kapazittsermittlung fr neue oder genderte Anwendungen) Arbeitsanweisung Arbeitsplatz Architektur Archiv Asset Asset Management Asset Manager Asset-Register Attribut Audit Audit-Fhigkeit / Auditierbarkeit Aufgabe Aufgabentrennung Ausfall Ausfallsicherheit Ausfallzeit Auslastung Auslastungsgrad Auslastungsmanagement Auslsen Ausnahmebericht Ausnutzung Ausschlielichkeit Ausschreibung (Request for Proposal, RFP) Auerkraftsetzen Auerkraftsetzung Austauschbarkeit Auswirkung Auswirkungsanalyse Auswirkungscode Auswirkungsszenario Authentifizierung Authentisch

ITIL V3 - bersetzungstabelle (Englische Basisversion: 3.1.24)

Seite 2 von 25 Seiten

Version: 31.08.2007

Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Authorised Examination Centre (AEC) Automatic Call Distribution (ACD) Authorisation Availability Management Availability Management Database (AMDB) Availability Management Information System (AMIS) Availability Plan Back-out Back-out Plan Backup Balanced Scorecard Net Present Value (NPV) Baseline Baseline Configuration Baseline Security Tree structures Workflow Position Demand modelling Threat Fix Fix notes Benchmark Benchmarking Naming convention Authority (1) - as in authorization Report Procurement Best Practice Operate Operation Operational Acceptance Operations department Operational Expenditure (OPEX) Operability Operational Cost Operations Control Portable Facility Portability Assessment Relationship Relationship Processes Relation Reference data Biometrics Deutsch Authorised Examination Center (AEC) Automatic Call Distribution (Automatische Anrufverteilung, ACD) Autorisierung Availability Management Availability Management Datenbank (AMDB) Availability Management Information System (AMIS) Availability-Plan (Verfgbarkeitsplan) Backout Backout-Plan Backup (Sicherung) Balanced Scorecard Barwert-Methode (Net Present Value, NPV) Baseline Baseline Configuration Baseline-Sicherheit Baumstrukturen Bearbeitungsstatus Bedarfs-Modelling Bedrohung Beheben Behebungshinweise Benchmark Benchmarking Benennungskonvention Berechtigung Bericht, 'Reporting' = ' Berichtswesen' bzw. 'Berichterstattung' Beschaffung, Einkauf Best Practice Betreiben Betrieb/Betriebsablauf Betriebsabnahme Betriebsabteilung Betriebsausgaben (Operational Expenditure, OPEX) Betriebsfhigkeit Betriebskosten Betriebssteuerung Bewegliche Anlage Beweglichkeit Bewertung Beziehung Beziehungsprozesse Bezug Bezugsdaten Biometrie

ITIL V3 - bersetzungstabelle (Englische Basisversion: 3.1.24)

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Version: 31.08.2007

Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Brainstorming Bridge British Standards Institution (BSI) Budget Bug Build Build Environment Business Business (3) - as in "market sector" Business Capacity Management (BCM) Business Case Business Continuity Management (BCM) Business Continuity Plan (BCP) Business Continuity Team Business IT Alignment (BITA) Business Operations Business Perspective Business process outsourcing (BPO) Business Relationship Management Business Relationship Manager (BRM) Business request Business Service Management (BSM) Business (1) - as in "company" Pattern of Business Activity (PBA) Business Requirement Business Impact Analysis (BIA) Business needs Business Customer Business Driver Business Process Business Service Business environment Business Objective Call Centre Capability Maturity Model (CMM) Capability Maturity Model Integration (CMMI) Capability Model for Client Organizations (eSCM-CL) Capacity Database (CDB) Capacity Management Capacity Management Information System (CMIS) Capacity Plan Capacity Planning CCTA Risk Analysis & Management Method (CRAMM). Certification Authority (CA) Deutsch Brainstorming Bridge British Standards Institution (BSI) Budget Bug Build Build-Umgebung Business Business Business Capacity Management (BCM) Business Case Business Continuity Management (BCM) Business Continuity Plan (BCP) Business Continuity Team Business IT Alignment (BITA) Business Operations Business Perspective Business Process Outsourcing (BPO) Business Relationship Management Business Relationship Manager (BRM) Business Request (Business-Antrag) Business Service Management (BSM) Business, Geschfts-... Business-Aktivittsmuster (Pattern of Business Activity, PBA) Business-Anforderung Business-Auswirkungsanalyse (Business Impact Analysis, BIA) Business-Bedrfnisse Business-Kunde Business-Motivation Business-Prozess Business-Service Business-Umgebung Business-Ziel Call Center Capability Maturity Model (CMM) Capability Maturity Model Integration (CMMI) Capability Model for Client Organizations (eSCM-CL) Capacity Database (CDB) Capacity Management Capacity Management Information System (CMIS) Capacity-Plan Capacity-Planung CCTA Risk Analysis and Management Method (CRAMM). Certification Authority (CA)

ITIL V3 - bersetzungstabelle (Englische Basisversion: 3.1.24)

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Version: 31.08.2007

Arbeitskreis Publikation ITIL Version 3 Translation Project Englisch Change Change Advisory Board (CAB) Change Case Change Management Change manager Change Record Change Request Change Schedule Change document Change authority Change History Schedule of Changes (SC) Change Model Change log (This is a PRINCE2 term!!) Change control Change Window Chief Sourcing Officer (CSO) Chief Technical Officer (CTO) Chronological Analysis CI Type Clean desk Client COBIT Code of Practice Cold Standby Commercial off the Shelf (COTS) Component Capacity Management (CCM) Component Failure Impact Analysis (CFIA) Computer Aided Systems Engineering Computer Telephony Integration (CTI) Configuration Configuration and Change Management (C&CM) Configuration Baseline Configuration Item (CI) Configuration Management Configuration Management Database (CMDB) Configuration Management plan Configuration Management System (CMS) Configuration manager Configuration Record Configuration documentation Configuration Identification Configuration Status Accounting Configuration Control Configuration Structure Configuration Verification and Audit Deutsch Change Change Advisory Board (CAB) Change Case Change Management Change Manager Change Record Change Request (Change-Antrag) Change Schedule Change-Dokument Change-Genehmigungskompetenz Change-Historie Change-Kalender Change-Modell Change-Protokoll Change-Steuerung Change-Zeitfenster Chief Sourcing Officer (CSO) Chief Technical Officer (CTO) Chronologische Analyse CI-Typ Clean Desk Prinzip Client COBIT Code of Practice Cold Standby Commercial off the Shelf (COTS) Component Capacity Management (CCM) Component Failure Impact Analysis (Analyse der Auswirkungen von Komponentenausfllen, CFIA) Computer Aided Systems Engineering Computer Telephony Integration (CTI) Configuration (Konfiguration) Configuration and Change Management (C&CM) Configuration Baseline Configuration Item (Konfigurationselement, CI) Configuration Management Configuration Management Database (CMDB) Configuration Management Plan Config