ITIL® (IT Infrastructure Library) is the most accepted framework for IT Service Management (ITSM) in the world. Over 1.5 million professionals have earned one or more ITIL® certi� cates at EXIN. The ITIL® exam program has played a major role in this. EXIN is the international authority in the � eld of ITIL® exams.

Set of best practicesITIL® consists of a coherent set of best practices drawn from many public and business sectors. ITIL®

is the appropriate framework for organizations that (regularly) deal with supplying, using or supporting

IT services. ITIL® is based on the practice of IT Service Management and is expected to continue to

be a guiding framework for a long time.

The practice of IT Service ManagementMany organizations are heavily dependent on their IT. ITIL® provides the most detailed documenta-

tion for successfully setting up management processes within an IT organization. Proven practical

solutions form the guidelines for this. ITIL® meets various international quality standards, including

ISO/IEC 20000.

ITIL® Foundation in relation to other certi� catesEXIN o� ers an extremely comprehensive exam program for ITIL®. Everyone starts with the ITIL®

Foundation. This is the certi� cate for IT professionals and employees wishing to know more about

IT Service Management. The Foundation is also the basis for one of the nine higher level training

courses for which you can obtain ITIL® Intermediate certi� cates from EXIN And for the Manag-

ing Across the Lifecycle training course which � nally leads to the ITIL® certi� cate from EXIN. EXIN

also o� ers a bridge exam to the EXIN IT Service Management quali� cation program based on

ISO/IEC 20000.

Target groupsDoes your organization work according to ITIL®? Then the ITIL® Foundation is the right place to start

for your IT professionals, business managers and business process owners. The ITIL® Foundation

is an outstanding basis for achieving a higher quality of IT Service Management in an organization.

The ITIL® intermediate certi� cates are ideal for CIO’s, CTO’s, business managers, team managers,

developers, architects, planners, IT consultants, IT audit managers, IT security managers, service

managers, incident managers, test managers and ITSM trainers. With these certi� cates, people

enhance their own knowledge and can contribute to a higher quality of IT Service Management

within their respective organizations.

ITIL® is an internationally recognized set of best practices for

IT Service Management. Turn to EXIN for the most complete

quali� cation program. In addition to ITIL®, EXIN also o� ers

EXIN IT Service Management based on ISO/IEC 20000

ITIL®

EXIN is THE authority on ITIL® exams and has beenso for many years

Why choose this EXIN quali� cation?• ITIL® is the most recognized and

accepted framework for IT Service

Management world wide

• EXIN is the world’s undisputed authority

in the � eld of ITIL® exams

• EXIN combines its international network

with a local approach

• Very fl exible exam options

• All ITIL® modules in all major languages

available

Bene� ts for companies• ITIL®-qualifi ed personnel increases

IT Service Management quality

• Enhanced personnel retention with a

long-term exam program and career path

• Local support for international

companies

• ITIL® Foundation as the basis for all ITIL®

Intermediate and Expert certi� cates

• Horizontal growth via IT Service

Management based on ISO/IEC 20000,

Cloud Computing, Information Security

and Green IT

“The ITIL® Foundation certi� cate increases my chances of getting interesting assignments.”

ACCREDITED EXAMINATION INSTITUTE

EXN209G_itil_bedrijf_part_en.indd 1 18-06-12 14:26

EXIN, the most recognized

examination institute world-

wide for IT professionals

• Complete portfolio of Information

Management

• Exams in 125 countries

• Exams in 19 languages

• 1.5 million professionals are EXIN-certi� ed

• International network of accredited partners

Scan the QR code for

more information

about this programmeACCREDITED EXAMINATION INSTITUTE

www.exin.com

Master

ITIL® Master Quali� cation

Expert

Managing Across the Lifecycle

Professional

ITIL® Intermediate

• Service Strategy

• Service Design

• Service Operation

• Service Transition

• Continual Service Improvement

• Operational Support & Analysis

• Service Off erings & Agreements

• Planning, Protection & Optimization

• Release, Control & Validation

Foundation

ITIL® Foundation

ITIL Master

ITIL Expert

ITIL Foundation

Managing Across the Lifecycle

Intermediate Lifecycle

© The Official ITIL Accreditor 2012

SS SD ST SO CSI OSA PPO RCV SOA

Intermediate Capability

Exam overview ITIL®

Quali� cation program Exams per level

ITIL® is a registered trademark of the Cabinet O� ce

EXN209G_itil_bedrijf_part_en.indd 2 18-06-12 14:26

Presente dal 1986 sul mercato, Adfor garantisce un Catalogo Corsi completo e al passo con i tempi.

Le aree principali:

- BEST PRACTICE, STANDARD E CERTIFICAZIONI

        ITIL, COBIT, corsi per Lead Auditor (22301, 27001, 20000), PRINCE2, AGILE PM, ISO 27001,

        27001, PMP, CAPM,

- SICUREZZA E PRIVACY 

     tra cui il corso DATA PROTECTION OFFICER accreditato KHC

- SOFT SKILL

      Corsi di comunicazione, negoziazione, vendita, presentazione, public spieaking, comunicazione

       telefonica, ..... condotti con dinamiche attive e metodologie di coaching

- INFORMATION TECHNOLOGY

       Corsi per utenti, sistemisti, DBA, applicativi, ....  sui principali sistemi Windows, UNIX, Z/OS.

-  SOFTWARE ENGINEERING

   

- ORGANIZZAZIONE E FINANZA

- TRAINING IN ENGLISH

 

... e molto altro. Consulta il Catalogo Corsi Adfor.

Contact informationADFOR S.p.A.

Centro Direzionale Milanofiori

Viale Milanofiori - STR 3 PAL B4

20090 ASSAGO (MI)

E-mail: brunella.disilvestro@adfor.it

Telephone: +39 022 520 1411

Website: www.adfor.it

Catalogo Corsi: www.adfor.it/it/corsi