It’s now a world..."Change is hard because people overestimate the value of what they have and...
Transcript of It’s now a world..."Change is hard because people overestimate the value of what they have and...
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Law Firm Leadership 2.0: Managing Your Firm in a VUCA World
It’s now a
VOLATILE • UNCERTAIN • COMPLEX • AMBIGUOUS
worldVUCA
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of CEOs are prepped to lead a radical
transformation
As Non-Lawyer management becomes an increasingly crucial driver of Transformation, firms need to ensure they’re able to attract and retain the best non-lawyer talent.
This means a seat at the Big Table!
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CFO Evolution
Traditional Time Allocation Desired Time Allocation
people process tech
55%
20%
25%
30%
20%
50%leaderForward Looking + Strategic
protectorNo surprises
accountantFast + Accurate
A Move to Business Leadership for all C-Level Executives
Traditional Time Allocation
people process tech
55%
20%
25% leaderForward Looking + Strategic
protectorNo surprises
accountantFast + Accurate
Desired Time Allocation
30%
20%
50%
INTERNAL FACTORS
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Traditional Time Allocation
people process tech
55%
20%
25% leaderForward Looking + Strategic
protectorNo surprises
accountantFast + Accurate
Desired Time Allocation
30%
20%
50%
INTERNAL FACTORS
LEADER
ACC
OU
NTAN
TPR
OTEC
TOR
Desired Time Allocation
30%
20%
50%
LEADER
PRO
TECTO
RAC
CO
UN
TANT
CYBER & DATA PRIVACY
SOCIALTRENDS
CUSTOMERDEMANDS
EVOLVING TECHNOLOGY
COMPETITIVELANDSCAPE
DISRUPTIVE MARKET
CHANGES
And more:• Multi-generational workforce• Industry regulation• Shrinking profitability• Succession planning issues• Underproductive lawyers
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•51% of Law Firms say they have under-productive Equity Partners
•58% say that overcapacity is diluting profitability
•50% believe that they are basically the same as their competitors (no value differentiation)
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of firms believe the pace of change
is increasing
69%
Of firms are reengineering some part of their legal delivery work process
19%
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Innovator Influencer
Transformational Leader
Desired Time Allocation
30%
20%
50%
LEADER
PRO
TECTO
RAC
CO
UN
TANT
GEOPOLITICAL
SOCIALTRENDS
CUSTOMERDEMANDS
TECHNOLOGY
COMPETITIVELANDSCAPE
VUCA
Desired Time Allocation
30%
20%
50%
LEADER
PRO
TECTO
RAC
CO
UN
TANT
VUCA
Innovator Influencer
Transformational Leader
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are Influencers & Innovators15%
The Transformational Leader!
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Business transformations fail
60-70%
33%
Management behavior
39%
Employee resistance
75%
Cultural Impact
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"Change is hard because people overestimate the value of what they have and underestimate the value of
what they gain by giving that up."
Managing the Transition –
•In 69% of U.S. Law Firms, partners resist most change efforts
•70% of Law Firms have lost business to corporate law departments (Altman Weil 2018)
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Management Support
92%
6x
More likely to meet or exceed objectives
2.5x
More likely to financially outperform peers
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More likely to be evaluating/implementing
transformation and achieving organizational adoption
F O C U S
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OPERATIONS TECHNOLOGY CULTURE
C U L T U R E
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WHAT IS CULTURE?
The shared beliefs and values of employees that guide their discretionary behavior in ways that are beneficial for the sustained performance of the organization.
HEARTS & MINDS
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THE WHY
Often we know WHERE we want to go or HOW
we intend to get there, but we don’t share enough about WHY it’s so important…
THE FUTURE
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Become an Influencer
believe being an influenceris critical to survival
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more likely to lead atransformational initiative
More likely to improve the customer experience and reorganize the company
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COMMUNICATE COLLABORATE BUSINESS CASE
“Unless CFOs can articulate their ideas to non-finance experts, their plans may never get off the ground.”
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PRESSURE
The Controllability Principle
Narrow WideSpan of Accountability
Span of Control
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Narrow Wide
The Entrepreneurial Gap
Entrepreneurial Gap
Span of Accountability
Span of Control
Narrow WideSpan of Accountability
Span of Control
The Key to Success
Span of Influence
Source: President and Fellows of Harvard College
Entrepreneurial Gap
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Shari FreedmanCFO, Room to Read
COMMUNICATE
COLLABORATE
BUSINESS CASE
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Become an Innovator
MINDSET NETWORK TECHNOLOGY
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INNOVATIVESAME
WELL
POOR
MINDSET
MINDSET NETWORK TECHNOLOGY
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T E C H N O L O G Y
are investing in technology for transformation
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are deploying analytics
The Fourth RevolutionINDUSTRIAL
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The Fourth RevolutionINDUSTRIAL
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Clyde HoseinCFO, Automation Anywhere
MINDSET
NETWORK
TECHNOLOGY
The Transformational CFO
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“A finance function that innovates and stretches toward the same aspirational goals as the rest of the organization adds to its credibility and influence.”
-McKinsey
You can achieve anything you aspire to.
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