Italian Library 2.0? One question, many answers
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ITALIAN LIBRARY 2.0? ITALIAN LIBRARY 2.0? One Question, Many Answers One Question, Many Answers Web 2.0 and Libraries Web 2.0 and Libraries Rome, March 6th, 2009 Rome, March 6th, 2009 University “Roma Tre” University “Roma Tre”
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ITALIAN LIBRARY 2.0?ITALIAN LIBRARY 2.0?One Question, Many AnswersOne Question, Many Answers
Web 2.0 and LibrariesWeb 2.0 and LibrariesRome, March 6th, 2009Rome, March 6th, 2009University “Roma Tre”University “Roma Tre”
Italian Library 2.0 beginningsItalian Library 2.0 beginnings
• Mailing list Aib-CurMailing list Aib-Cur
– See next slideSee next slide
• MeetingsMeetings
– Florence 2007Florence 2007, , Rome 2007Rome 2007, , Venice 2008Venice 2008 ... ...
• Journals and BooksJournals and Books
– Biblioteche oggiBiblioteche oggi, , Proceedings CNBAProceedings CNBA, , BibliotimeBibliotime ... ...
• Individual blogsIndividual blogs
• Competition for jobCompetition for job
• Degree / Master ThesisDegree / Master Thesis
• StellineStelline!!
Library 2.0 in ItalyLibrary 2.0 in Italy
Mailing list Aib-CurMailing list Aib-Cur
– March, 2006: first message about “Library 2.0” March, 2006: first message about “Library 2.0” meme and the anglophone debatememe and the anglophone debate
– 2007/2008: discussions about “Web 2.0” - the 2007/2008: discussions about “Web 2.0” - the meaning and the relevance with respect to meaning and the relevance with respect to librarieslibraries
• Skepticists VS enthusiasts?Skepticists VS enthusiasts?
• The Old Good Librarians VS new know-it-all LIS The Old Good Librarians VS new know-it-all LIS gen?gen?
Library 2.0 Meme Map (eng vers)Library 2.0 Meme Map (eng vers)
Library 2.0 Meme Map (ita vers)Library 2.0 Meme Map (ita vers)
Some examples...Some examples...
Blog (3)Blog (3)
Chapter on LibWorld
book!
Social Tagging (3)Social Tagging (3)
Wiki (1)Wiki (1)
SOPAC / OPAC (1): Sebina YOUSOPAC / OPAC (1): Sebina YOU
SOPAC / OPAC (1): Sebina YOUSOPAC / OPAC (1): Sebina YOU
• WidgetWidget: customisation for final user (layout, positions): customisation for final user (layout, positions)• SearchSearch: multi-target, meta-search, federated search: multi-target, meta-search, federated search• Search resultsSearch results: relevance ranking, facets, services on the item (link-: relevance ranking, facets, services on the item (link-
resolver), book coversresolver), book covers• Collaborative WebCollaborative Web: RSS, comments, rating, reviews, tagging, : RSS, comments, rating, reviews, tagging,
recommendationsrecommendations• ““Showcase” servicesShowcase” services: top ten, news: top ten, news• Modularity and interoperabilityModularity and interoperability: on top of other ILS, central : on top of other ILS, central
authentication system, external servicesauthentication system, external services• TechnologiesTechnologies: Java, Ajax, JDOM, DMBS/IR open source : Java, Ajax, JDOM, DMBS/IR open source
(PostgresSql/Lucene), Tomcat, Jboss(PostgresSql/Lucene), Tomcat, Jboss• StandardsStandards: Web Services Architecture (XML, SOAP, WSDL), : Web Services Architecture (XML, SOAP, WSDL),
UNICODE-UTF8, RSS, Unimarc, Marc21, OpenURL, Z39.50, OAI-UNICODE-UTF8, RSS, Unimarc, Marc21, OpenURL, Z39.50, OAI-PMH, MAG, SBNMarc, DublinCore, Sici, Edifact, ISO-ILL, SIP2, RFIDPMH, MAG, SBNMarc, DublinCore, Sici, Edifact, ISO-ILL, SIP2, RFID
SOPAC / OPAC (2): DiscoveryNGSOPAC / OPAC (2): DiscoveryNG
SOPAC / OPAC (2): DiscoveryNGSOPAC / OPAC (2): DiscoveryNG
• User ExperienceUser Experience 2.0 2.0
• Enrichment of the Enrichment of the "Community" features"Community" features (users can (users can create groups on books, authors, subjects)create groups on books, authors, subjects)
• Users' Users' "personal library""personal library" and blogs and blogs
• Photo and video uploadPhoto and video upload via webcam; via webcam; blogblog via SMS via SMS
• Integration with Integration with FacebookFacebook
• Federated searchFederated search on OPACs and databases on OPACs and databases (Wikipedia, Google, IBS, repositories OAI etc.)(Wikipedia, Google, IBS, repositories OAI etc.)
• Integration with other networks Integration with other networks of libraries and of libraries and museums to create cultural portals museums to create cultural portals
• TechnologiesTechnologies: PHP, Linux, open source software: PHP, Linux, open source software
Italian libraries on FacebookItalian libraries on Facebook
• Tens of italian libraries pagesTens of italian libraries pages
• Categories:Categories:
– LiteratureLiterature
– LeisureLeisure
– ScienceScience
– Common interestsCommon interests
– ......
• Many (little countries) public librariesMany (little countries) public libraries
• Other groups/events: Open Access to italian Other groups/events: Open Access to italian research, Generazione LIS, E-LIS, Ciber newsletter research, Generazione LIS, E-LIS, Ciber newsletter etc.etc.
"Piergiorgio Negro""Piergiorgio Negro"
• Reference & Web Office – “Library of Foreign Reference & Web Office – “Library of Foreign Literature and Languages” – University of Literature and Languages” – University of ParmaParma
• Rich Website (feed & widget – OPAC, Rich Website (feed & widget – OPAC, Slideshare etc.)Slideshare etc.)
• 35 fans35 fans “Lo scopo non è quello di sostituire le funzioni informative della pagina web READ-ONLY del nostro ufficio sul sito della
biblioteca ma di creare un nuovo spazio READ-WRITE da condividere con gli utilizzatori reali e potenziali del servizio
creando nel tempo un archivio 'vivo' di informazioni accessibili a tutti che possano essere d'aiuto per i problemi che possono sorgere mentre si affronta la tesi di laurea o semplicemente
quando si utilizza la rete per la ricerca di informazioni inerenti i propri studi.”***************
“Our aim is to create a READ-WRITE space...”
DAMS Library @ UNITODAMS Library @ UNITO
• Library website: from CMS to FacebookLibrary website: from CMS to Facebook
• High degree of interactivity with (young) usersHigh degree of interactivity with (young) users
• Students, PhDs, reserchers as friendsStudents, PhDs, reserchers as friends
• Suggestions of resources for library VRDSuggestions of resources for library VRD
• ““Discussion Group” page for newsDiscussion Group” page for news
• (Cultural) initiatives for widening the number of (Cultural) initiatives for widening the number of (Facebook) library users(Facebook) library users
Italian librarians on Facebook (1)Italian librarians on Facebook (1)
• Group “Facebook in biblioteca”Group “Facebook in biblioteca”
– 225 Members225 Members
– Creator: Rossana MorrielloCreator: Rossana Morriello
• Ways to use FacebookWays to use Facebook
• Italian libraries on FacebookItalian libraries on Facebook
• Libraries users' groups on FacebookLibraries users' groups on Facebook
• ““Il gruppo intende essere uno spazio di discussione e Il gruppo intende essere uno spazio di discussione e di confronto tra bibliotecari, e non solo bibliotecari, di confronto tra bibliotecari, e non solo bibliotecari, sull'uso di Facebook e di altri strumenti Web 2.0 in sull'uso di Facebook e di altri strumenti Web 2.0 in biblioteca”biblioteca”
– ““The group aims at creating a space of debate among The group aims at creating a space of debate among librarians...”librarians...”
Italian librarians in Facebook (2)Italian librarians in Facebook (2)
• Biblioprecari sardiBiblioprecari sardi
– 300 members300 members
– Creator: Marilena PuggioniCreator: Marilena Puggioni
• ““Gruppo a cui possono aderire tutti quelli che Gruppo a cui possono aderire tutti quelli che ritengono che debba essere riconosciuta la dovuta ritengono che debba essere riconosciuta la dovuta centralità a uomini e donne che lavorano in una centralità a uomini e donne che lavorano in una struttura culturale pubblica di prima utilità: le struttura culturale pubblica di prima utilità: le biblioteche. [...] Chi ritiene che esse sono servizi biblioteche. [...] Chi ritiene che esse sono servizi pubblici essenziali di un territorio, e chi ci lavora non pubblici essenziali di un territorio, e chi ci lavora non può essere precario, perché è la struttura stessa a può essere precario, perché è la struttura stessa a non esserlo, può diventarne sostenitore”non esserlo, può diventarne sostenitore”
– ““A group for recognition of the dignity and professional A group for recognition of the dignity and professional value of libraries workers”value of libraries workers”
Libraries users groups on FacebookLibraries users groups on Facebook
• More and more (most?) public groups labeled with More and more (most?) public groups labeled with “Library” created by students/users rather than the “Library” created by students/users rather than the libraries theirself!libraries theirself!
• Most libraries pages created by users in the Most libraries pages created by users in the Facebook category “Leisure”:Facebook category “Leisure”:
– ““The best place in Milan where to have a break”The best place in Milan where to have a break”
– ““Members of the coolest library in Italy – and you know Members of the coolest library in Italy – and you know that libraries are not for studying but for having fun that libraries are not for studying but for having fun together”together”
– ““Place of the wasted time”Place of the wasted time”
– ““Good old no-studying times” (italian version worth Good old no-studying times” (italian version worth reading: “Mitici anni di studio fancazzista”)reading: “Mitici anni di studio fancazzista”)
RespondentsRespondents
• Users that completed the survey: Users that completed the survey: 148148
• Users that started but didn't complete: 349Users that started but didn't complete: 349
• Users that only read the survey without Users that only read the survey without sending back replies: 655sending back replies: 655
• Answers share: 42,41%Answers share: 42,41%
– Time frame for responding was quite short: 23-Time frame for responding was quite short: 23-28.02.200928.02.2009
– The survey news was pushed only in two The survey news was pushed only in two mailing lists, my own blog and Facebook profilemailing lists, my own blog and Facebook profile
Do you think the following tools Do you think the following tools could be useful in a library?could be useful in a library?
• BlogBlog
• WikiWiki
• Feed RSSFeed RSS
• Social taggingSocial tagging
• Media sharingMedia sharing
• Podcast/screencastPodcast/screencast
• Virtual realities/MetaversesVirtual realities/Metaverses
• PublishingPublishing
• IM/ChatIM/Chat
• GoogleGoogle
• Social networkSocial network
• GamingGaming
Absolutely yesAbsolutely yes
On averageOn average
Only in technologically Only in technologically advanced contextsadvanced contexts
Absolutely noAbsolutely no
What of the following tools/services What of the following tools/services does your library use?does your library use?
• Blog: 11,52Blog: 11,52
• Wiki: 10,96Wiki: 10,96
• Feed RSS: 14,33Feed RSS: 14,33
• Social tagging: 5,06Social tagging: 5,06
• Media sharing: 3,37Media sharing: 3,37
• Podcast/screencast: 2,81Podcast/screencast: 2,81
• Virtual Realities/Metaverses: Virtual Realities/Metaverses: 0,280,28
• Publishing: 2,53Publishing: 2,53
• IM/Chat: 5,62IM/Chat: 5,62
• OPAC 2.0: 5,90 (not included OPAC 2.0: 5,90 (not included within the first question within the first question options)options)
• Google: 23,88Google: 23,88
• Social network: 6,18Social network: 6,18
• Gaming: 0,56Gaming: 0,56
• Other: 7,02 (not included within Other: 7,02 (not included within the first question options)the first question options)
Numbers are expressed inNumbers are expressed in percentagepercentage
Being able to use the following tools Being able to use the following tools is important for librarians profession?is important for librarians profession?• BlogBlog
• WikiWiki
• Feed RSSFeed RSS
• Social taggingSocial tagging
• Media sharingMedia sharing
• Podcast/screencastPodcast/screencast
• Virtual realities/MetaversesVirtual realities/Metaverses
• PublishingPublishing
• IM/ChatIM/Chat
• GoogleGoogle
• Social networkSocial network
• GamingGaming
Yes, it is essentialYes, it is essential
On averageOn average
Just a bitJust a bit
NoNo
What of the following applications do What of the following applications do you make use of in your private life?you make use of in your private life?
• Blog: 13,36Blog: 13,36
• Wiki: 10,14Wiki: 10,14
• Feed RSS: 10,91Feed RSS: 10,91
• Social tagging: 9,37Social tagging: 9,37
• Media sharing: 8,91Media sharing: 8,91
• Podcast/screencast: 5,53Podcast/screencast: 5,53
• Virtual realities/Metaverses: Virtual realities/Metaverses: 3,073,07
• Publishing: 4,30Publishing: 4,30
• IM/Chat: 9,37IM/Chat: 9,37
• Google: 18,13Google: 18,13
• Gaming: 3,38Gaming: 3,38
• Other: 3,53Other: 3,53
Numbers are expressed Numbers are expressed in percentagein percentage
If your library adopted 2.0 tools, did she study If your library adopted 2.0 tools, did she study and analyze the context before adoption?and analyze the context before adoption?
• Yes, we studied and analyzed our library Yes, we studied and analyzed our library context before adoption: 16,85%context before adoption: 16,85%
• No, the adoption was very spontaneous: 83,15No, the adoption was very spontaneous: 83,15
If your library adopted 2.0 tools, does she If your library adopted 2.0 tools, does she monitor their impact?monitor their impact?
• Yes, we gather and analyze data and Yes, we gather and analyze data and statistics for the services: 25,30%statistics for the services: 25,30%
• No, we only rest upon our impressions: No, we only rest upon our impressions: 74,70%74,70%
If your library adopted 2.0 tools, she If your library adopted 2.0 tools, she experimented improvements of the kind...experimented improvements of the kind...
• Technological (e.g. OPAC is more accessibile Technological (e.g. OPAC is more accessibile and usable): 37,18%and usable): 37,18%
• Social / participatory (e. g. users post images Social / participatory (e. g. users post images or videos on library blog): 12,82%or videos on library blog): 12,82%
• Both: 16,67%Both: 16,67%
• None: 14,10%None: 14,10%
• Other: 19,23%Other: 19,23%
Your library didn't adopt any Web Your library didn't adopt any Web 2.0 tool because...2.0 tool because...
• Other librarians don't care: 4,84%Other librarians don't care: 4,84%
• Our boss doesn't care: 20,97%Our boss doesn't care: 20,97%
• Our users don't care: 3,23%Our users don't care: 3,23%
• No money to spend on this stuff: 11,29%No money to spend on this stuff: 11,29%
• No time to make experiments: 22,58%No time to make experiments: 22,58%
• No technical skills: 4,84%No technical skills: 4,84%
• Other: 32,26%Other: 32,26%
(Technology-oriented) (Technology-oriented) Italian Library 2.0Italian Library 2.0
• Many tech appsMany tech apps– Blog, RSS, wiki, social tagging (Delicious, SlideShare), media Blog, RSS, wiki, social tagging (Delicious, SlideShare), media
sharing (Flickr, YouTube)sharing (Flickr, YouTube)
• Lack ofLack of– OPAC 2.0 / SOPACOPAC 2.0 / SOPAC
– Open / Semantic Data [also microformats (CoinS, iCal etc.)]Open / Semantic Data [also microformats (CoinS, iCal etc.)]
– Metaverse / 3DMetaverse / 3D
– Podcast / ScreencastPodcast / Screencast
– Search APIsSearch APIs
– Mobile (advanced)Mobile (advanced)
– RSS (advanced - e.g. alerting)RSS (advanced - e.g. alerting)
– MashupMashup
– GamingGaming
(Participation-oriented)(Participation-oriented)Italian Library 2.0Italian Library 2.0
• Sense of community among librariansSense of community among librarians
– Social networks!Social networks!
• Knowlege ManagementKnowlege Management
• Lack ofLack of
– CooperationCooperation
– InteractionInteraction
– Patron 2.0Patron 2.0
– MarketingMarketing
– The Long TailThe Long Tail
More academic libraries involved in 2.0 implementations rather than public libraries?
A polarized landscape?A polarized landscape?
• Lack of Lack of
– SurveysSurveys
– FeedbackFeedback
– Evaluation / ROIEvaluation / ROI
• Almost no big institutions official input / Almost no big institutions official input / backing (i.e. no Flickr Commons-like projects)backing (i.e. no Flickr Commons-like projects)
• Lack of commitments of libraries' directorsLack of commitments of libraries' directors
– Time and moneyTime and money
What are our aims?What are our aims?
• So... and the (other) users?So... and the (other) users?
– (Not only Librarians' Library 2.0)(Not only Librarians' Library 2.0)
• Making Library 2.0 an agent of (social and Making Library 2.0 an agent of (social and cultural) change?cultural) change?
• Innovation / Evolution / Revolution?Innovation / Evolution / Revolution?
• Waiting for The New Pattern?Waiting for The New Pattern?
• Continuing to experiment as the right way for Continuing to experiment as the right way for now?now?
What can I do?What can I do?(may be the same you did till now)(may be the same you did till now)
• Encourage users participationEncourage users participation
• Expand library's usesExpand library's uses
• Start from real needingsStart from real needings
– Few (/ not so many) usersFew (/ not so many) users
– Little social visibility andLittle social visibility andawareness of library's servicesawareness of library's services
• Widen library's servicesWiden library's services
– Gaming, Music etc.Gaming, Music etc. Exploit Web 2.0 tools and services!
What can I do?What can I do?(may be the same you did till now)(may be the same you did till now)
• Work (hard) on the library imageWork (hard) on the library image
• Focus on the right tools (take care of your time Focus on the right tools (take care of your time while on Facebook! ;-)while on Facebook! ;-)
• Go beta for some time and then measure the Go beta for some time and then measure the outcomesoutcomes
• Remix library data and services with external / Remix library data and services with external / commercial suppliers' ones (e.g. covers or commercial suppliers' ones (e.g. covers or reviews from Amazon)reviews from Amazon)
• Go where the users are (but Go where the users are (but reallyreally!)!)
Failure Failure ISIS an option! an option!(for Web 2.0, too)(for Web 2.0, too)
We always are in the middle of a We always are in the middle of a changechange
““Truth in science can be defined as the working Truth in science can be defined as the working hypothesis best suited to open the way to the hypothesis best suited to open the way to the next better one”next better one”
K. LorenzK. Lorenz
““Good tests kill flawed theories; we remain alive to Good tests kill flawed theories; we remain alive to guess again. ”guess again. ”
K. PopperK. Popper
Bonaria Biancu a.k.a. The Geek LibrarianBonaria Biancu a.k.a. The Geek Librarian
Library of the University of Milano-BicoccaLibrary of the University of Milano-BicoccaBlog: http://bonariabiancu.wordpress.com/Blog: http://bonariabiancu.wordpress.com/
E-mail: [email protected]: [email protected]
Thank you!Thank you!
Websites were accessed last time on February 20th, 2009This presentation is proudly made with Open Office Impress and it is released under a Creative Commons License
CreditsCredits
• Thanks toThanks to– All librarians that answered the survey and supported me on All librarians that answered the survey and supported me on
Facebook and via e-mailFacebook and via e-mail
– All those who allowed me to showcase their 2.0 experiencesAll those who allowed me to showcase their 2.0 experiences
– Francesco Mazzetta for ideas about videogames and Francesco Mazzetta for ideas about videogames and Facebook for librariesFacebook for libraries
– Virginia Gentilini for sharing thoughts and feedback on Virginia Gentilini for sharing thoughts and feedback on surveysurvey
– Dario Rigolin (Comperio) for info and previews on Dario Rigolin (Comperio) for info and previews on DiscoveryNGDiscoveryNG
– Anna Busa (Data Management) for info and snapshots on Anna Busa (Data Management) for info and snapshots on Sebina YOUSebina YOU
– Paola & Ingo for all!Paola & Ingo for all!
