IT Value Management workshop: Post Event Report
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Transcript of IT Value Management workshop: Post Event Report
DrivingandCommunicatingITvaluebyCIOsAreportonahalf-dayworkshoponITValueManagementorganised byCIOAcademyAsiaandsponsoredbyNetAppinSingaporeinMarch2017
Increasingly,ITLeadersareunderpressuretofunctionwithintighterbudgetsbecauseoftheoveralleconomicenvironmentthattheworldfindsitselfin:thereareinternalforces(costpressures,decliningmargins,andsmallerheadcounts)aswellasexternalforces(newregulationsandtechnologicaldevelopments)thatdrivethedailyoperationsandthestrategicdirectionoftheITdepartments.Insuchachallengingsituationlikethis,ITLeadershaveatoughtimetonavigatecarefullyinordertodeliverthevaluerequiredbytheirbusinesses.However,theirverysurvivalandsuccessdependsontheirabilitytocommunicatetotheirboardsandstakeholdersthevaluetheycontributetotheirrespectiveorganisations.
TounderstandthenuancesandtheimperativesofITvaluemanagement,CIOAcademyAsia(CIOAA)conductedahalf-dayworkshopon30MarchinSingapore.Datamanagementandcloudsolutionsprovider,NetApp,wasthemainpartnerfortheworkshop.Over30ITleadersparticipatedinthisworkshopwheretheydiscussedandlearntabouthowtheycanhighlightthevalueofITtotheirstakeholdersanddeliverITvaluetothebusiness.
ITDoesn’tMatter—DeliveringITValueSuccessfully
• Talkbusiness,nottechnology– ITLeadersneedtolearnthreeskills:createvalue,findvalueandcommunicatevalue(toyourboardsandstakeholders).
• ITpersedoesnotmatter:youdon’tjusthavetoimplementaprojectbecausethatisparforthecourse;whatmattersishowyouaddvalueontopofthat.
• Valuechangesovertime– “Showvalue(ofyourIT)orsomeoneelsewilleatyourlunch”.
• Payattentiontostrategymanagementininfrastructureprojects
• TopprioritiesforITLeadersrangefromsavingwithoperationalefficienciestodrivingrevenuegrowthandsettingstrategyandgovernance,runningITasabusiness,rationalising applicationsandmanagingbyportfolio.
• Todaystechnologyisshapingindustries,andtopprioritiesforinnovationshouldbeagilityandnimbleness.ITLeadersshouldportrayITasavaluecentre,notacostcentre!
• ITLeadersshouldnotfocusoncostortimelines,itshouldbeconveyedasvaluetotheboardquickly,securelyandinamannerthatthebusinesscanconsume
• ThenewITmodel,thathasbecomethenewtouchstoneinthemarketischaracterised assoftware-defined,withelementssuchascost,control,choice,agility,insightandriskthatITLeadershavetodealwith.
• AlignITwithbusiness,andhaveaservicecatalogue,whichoffersbothperformanceandprotection.
• Devisingaservicecostmodelisimportantasitallowscustomerstopayforwhattheyuse.
• CautionITLeadersagainstthechallengeoftransformation– Don’tunderestimateitasitinvolvesbuy-infromvariousquarters,includingthechallengeofgettingexecutivesponsorship.
• Customerstodaywantservices(evenfrominfrastructureproviders)andwanttobeconsumers.
• Thehalf-dayworkshop,packedwithpowerfulpresentationsfromindustryveterans,endedwiththeconcludingnotethatIThastobeseenasabusinesspartnerforITLeaderstoeffectivelycommunicateitsvaluetothestakeholders.
CIOAcademyAsiawouldliketothankourspeakers,panelistsandparticipantsformakingthesecondITValueManagementworkshopinSingaporeasuccessfulone.WewouldalsoliketoacknowledgeNetAppforsupportingthisevent.
*PhotosoftheeventareavailableattheCIOAcademyAsiaFacebookPage:facebook.com/cioacademyasia.Doshowusyoursupportbyhittingthe“Like”buttononourFacebookpage!
NgTiong Gee,formerCIOofRWSSingapore Dason Bodilly,NetAppAndrewCampbell-Laing,NetApp
Fromlefttoright:GlenFrancis,LimSoonTein,AliceAbigailTan,AndrewCampbell-Laing,Dason Bodilly &NgTiong Gee