IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer...
-
Upload
sherilyn-bond -
Category
Documents
-
view
214 -
download
0
Transcript of IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer...
![Page 1: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification.](https://reader036.fdocuments.in/reader036/viewer/2022070400/56649f135503460f94c27709/html5/thumbnails/1.jpg)
IT Transition: Lessons Learned
1. DON’T change customer experience
2. Don’t CHANGE customer experience
3. Don’t change CUSTOMER EXPERIENCE
4. Notification before action
5. Fix problems quickly
®
Going Forward Transparency Documentation Architecture
![Page 2: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification.](https://reader036.fdocuments.in/reader036/viewer/2022070400/56649f135503460f94c27709/html5/thumbnails/2.jpg)
IASA Money Flows
Meeting Revenues
HostingContributions
ISOC OrganizationalMembership & PIR
Meeting Expenses
Secretariat Services
RFC Editor Services
IASA Operations
![Page 3: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification.](https://reader036.fdocuments.in/reader036/viewer/2022070400/56649f135503460f94c27709/html5/thumbnails/3.jpg)
IASA Money Flows
Meeting Revenues
HostingContributions
ISOC OrganizationalMembership & PIR
Meeting Expenses
Secretariat Services
RFC Editor Services
IASA Operations
56%
12%
32%
40%
30%
17%
13%
![Page 4: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification.](https://reader036.fdocuments.in/reader036/viewer/2022070400/56649f135503460f94c27709/html5/thumbnails/4.jpg)
2007 Budget Results
Budget: $4,127,607
Actual: $4,280,109
Revenues: $93,000 over Budget
Expenses: $153,000 over Budget
Net: $60,000 shortfall
®
![Page 5: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification.](https://reader036.fdocuments.in/reader036/viewer/2022070400/56649f135503460f94c27709/html5/thumbnails/5.jpg)
2007 Budget Results
Revenue: - Reg Fees $120k shortfall - Sponsorships: $170k
Expenses: - Transition, Travel
http://iaoc.ietf.org/budget.html
®
![Page 6: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification.](https://reader036.fdocuments.in/reader036/viewer/2022070400/56649f135503460f94c27709/html5/thumbnails/6.jpg)
Finances
IAOC Funding Model Subcommitee ISOC New Revenue Design Team IAOC Call Tech Subcommittee
®
![Page 7: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification.](https://reader036.fdocuments.in/reader036/viewer/2022070400/56649f135503460f94c27709/html5/thumbnails/7.jpg)
Internet Society: IETF Fellowship
1. Dessalegn Mequanint Yehuala (Ethiopia )
2. Vincent Ngundi (Kenya)
3. Mohibul Hasib Mahmud (Bangladesh)
4. Mudievedu Shroff Rajesh (India)
5. Max Larson Henry (Haiti)
6. Asim Zaheer (Pakistan)
®
![Page 8: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification.](https://reader036.fdocuments.in/reader036/viewer/2022070400/56649f135503460f94c27709/html5/thumbnails/8.jpg)
Secretariat: AMS
Co-Founders & Principals Kirsten Macci Lisa Winkler Karen Moreland
Executive Director: Alexa Morris Meeting Planner: Marcia Beaulieu IT Director: Glen Barney Program Manager: Amy Vezza Program Manager: Cindy Morgan
®
![Page 9: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification.](https://reader036.fdocuments.in/reader036/viewer/2022070400/56649f135503460f94c27709/html5/thumbnails/9.jpg)
Secretariat: AMS®
![Page 10: IT Transition: Lessons Learned 1. DON’T change customer experience 2. Don’t CHANGE customer experience 3. Don’t change CUSTOMER EXPERIENCE 4. Notification.](https://reader036.fdocuments.in/reader036/viewer/2022070400/56649f135503460f94c27709/html5/thumbnails/10.jpg)
Thank You Comcast!®