It & Telecom 2008
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Transcript of It & Telecom 2008
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Edge Customer-care SystemsSmallness in Bigness
Sven WallageCOO
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The smartest way to...
• Simplify customer-care
• Simplify changes
• Save money!
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Simplify customer-care
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Simplify changes
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Save money
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Case KPN
• Project results- fast implementation (live in 5 months)
- used by 2000 service operators and field engineers,
- in 7 helpdesk (business and consumer market)
- across 20 network domains
• Business results- first time fix up with 20%
- averge call duration down with 15%
- Joined KPN/Edge press release
- saving milions of euros
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Help desk
Domain Domain Domain
old user interfacevendor/system 1
old user interfacevendor/system 2
old user interfacevendor/system 3
vendor /system 1
vendor /system 2
vendor /system 3
Viewer
ServiceScanner
ProbeHost
ProbeHost
ProbeHost
Stovepipe
Architecture
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Eyes On Site
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Client/ Supplier
Provider
Helpdesk Helpdesk
Info
Helpdesk
domain
domain domain
domain
domain
Connect
Edge Edgedomain
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Everybody wins
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Edge Customer-care SystemsNewtonlaan 115
3584 BH Utrecht
www.edge-cs.com