It takes more than animals to be successful…none of us can do it alone! AZA Conference –...

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It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO

Transcript of It takes more than animals to be successful…none of us can do it alone! AZA Conference –...

Page 1: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

It takes more than animals to be successful…none of us

can do it alone!

AZA Conference – Atlanta, GA - 2011

Cheyenne Mountain Zoo

Colorado Springs, CO

Page 2: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

Megan Hudak - Volunteer Services Manager

Roxanna Breitigan -Animal Care Manager

Page 3: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

The Culture of Cheyenne Mountain Zoo

Every Kid. Every Time. Goosebumps!

Every kid, of any age, will have an experience for a lifetime with every visit.

Page 4: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

Department Collaborations

CMZoo Animal

Collection

Animal Department

Education Departme

nt

Marketing Departme

nt

Guest Services Departme

nt

Horticulture

Department

Maintenance

Department

System Services

Associates (SSA)

Development

Department

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CMZ ProgramsWildNights & Moonlight Safaris

Animal Encounters

Outreach

Keeper Shadows

Camp

Pony Camp

Zoo Explorations

Birthday Parties

Preschool

CMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ ProgramsCMZ Programs

Family Ed-ventures

CMZ ProgramsCMZ Programs

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Request Overload!

Dilemma:

Animal Department

flooded with animal requests from

various departments.

Solution:

We created a process!

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Page 8: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.
Page 9: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

Requests forms

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Animal Department Program Registration- Corresponds with program attendees- Registers participants, processes payments and sends confirmations- Programs Include: Animal Encounters, Keeper Shadows, Keeper Interviews, Internships, Pony Camp

Education Program Registration- Responds and communicates with guests about all education and volunteer program inquiries- Registers participants, processes payments and sends confirmations- Programs Include: WildNights, Birthday Parties, Zoo Explorations, Summer Camp

Who keeps our ducks in a row?

Page 13: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

Check and Balance!

We want to ensure:- Effective communication between staff members- No double bookings- No missed or forgotten experiences- Minimize late arrivals- Paper trail for follow up

Ultimately, we want to provide the best experience for the guest!

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What types of experiences do we provide and how

do we all make it come together?

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Summer Camp:3 themes a week + 2-3 requests per day + approximately 60 kids per day

= Numerous Symbiotic Requests!

Exclusive Experiences

Birthday Parties:- Included in party package- Up to 8 requests per weekend- One of a kind party for kids!

Zoo Crew: - Incentive & Recognition- 2 requests per week

- Provides fun and educational experiences for our teen volunteers

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Volunteer ProgramsEagle Scouts:Education Department Animal Department Eagle Scout Guests

Group Volunteers:- Various exhibit work

- Painting projects

- Special projects (Lowe’s, Kohl’s Cares)

Teen Volunteers: - Jr. Zookeepers

- Keeper talks

- Daily duties (cleaning, diet prep, enrichment)

Page 17: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

Animal Programs

InternshipsEducation Department Animal Department Students

- 240 hours

- Hands on learning experience

- Shaping the keepers of tomorrow

Keeper Shadows - ½ day or full day experiences - Choice of animal area - One on one time with keeper

Animal Encounters - 30 minute behind the scenes experience - Choice of animal - Unique photo opportunities

Page 18: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

Donor Experiences

Last minute requests??

Yes, we make it happen!

Page 19: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

Special Events

Plant SaleEducation Department Horticulture Department Guests

Electric SafariEducation Department Horticulture Department Animal Department Marketing Department Guests

Boo at the ZooEducation Department Horticulture Department Animal Department

Marketing Department Guest Services Guests

Moonlight on the Mountain Animal Department Marketing Department Guests

Page 20: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

Unique department collaborations

• Accurate signage informing guests of show & demo times Animal Education Guests

• Optional text messaging about show & demo times Animal Marketing Guests

• Zoo wide work orders Service Systems Associates All Zoo Departments Guests

• Zoo safety & maintenance items All departments Maintenance Guests

• Social Media All departments Marketing Guests

• Zoo attractions – CMZ Mountaineer Skyride Maintenance Guest Services Guests

• Sentimental Journeys & Make A Wish tours Guest Services Animal Guests

Page 21: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

Daily Experiences

• Giraffe Feeding Animal Department Guest Services Guests

• Budgie Birds Education Department Animal Department Guest Services Guests

• Chicken FeedingEducation Department Animal Department Guests

• Safari Trail TourSystem Services Associates Website Animal Department Guests

• Pony ProgramsEducation Department Guest Services Animal Department Guests

Page 22: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

Same process…different experiences…same connections!

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Challenges

• Last minute registrations• “Do not book” due to veterinary

procedures, shipments, presentations, etc• No double bookings• Limits on the number of requests per day,

per area• Limits on group sizes• Punctuality

Page 24: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

Meetings, Meetings, Meetings…

Monthly meeting:- Review requests- Storytelling- Discuss upcoming programs- Assess keeper & education leader feedback form- Execute new ideas

Ultimate goal:

Ensuring an open and healthy relationship between all the departments!

Page 25: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

We all collaborate!Essential Components:- Open communication- Productive conversations- Flexibility & positive attitude- Efficient process- Organization

Page 26: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

Guests

↓All Zoo Departments

↓Wildlife & Wild Places

Page 27: It takes more than animals to be successful…none of us can do it alone! AZA Conference – Atlanta, GA - 2011 Cheyenne Mountain Zoo Colorado Springs, CO.

Please do not hesitate to let us know if you have any questions!

Roxanna Breitigan: [email protected] Hudak: [email protected]

mailto:[email protected]
mailto:[email protected]

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