IT Strategy & Management

About This Webinar

Technology is a crucial player to the effective and efficient business execution for all private, public and government sector. Question to ask Is your IT function able to understand and deliver for the business effectively?

We will cover many critical IT topics during your training, including developing IT strategy, aligning IT strategy to the business and other top-level area's that will help you manage the IT effectively by using an IT Management Maturity Model and IT Modernization roadmap.

You Will Learn How To

• Assess/Evaluate IT function maturity in all the aspects and critical areas of IT Management from astrategic perspective.

• Running an IT function to serve the organisation by identifying all aspects and critical elementsrequired by the business, with high standard and entirely strategic alignment.

• Discovering and earning the leadership characteristic and building the necessary mature and highlyperforming IT culture.

• Identify critical skills and how to measure it that can be used to support the implementation andongoing measurement of IT management maturity in your organisation.

• The Critical Role of IT transformation and modernization

Course Outline

• Introduction to IT Management.• The importance and the benefits of IT for an organization.• IT strategy and aligning IT strategy to business priorities.• Communicating IT strategy.• IT frameworks Overview.• IT Governance definition and characteristic.

• IT SOP’s.• IT Assessment and Action Plan Development.• IT ongoing improvement.• IT staff training and retention. • Creating Internal IT Marketing Culture.• Technology and innovation.• IT and Digital transformation.

Instructor biography

Ashraf has a varied career in IT consultancy and training. He holds a degree in Computer scienceand MBA. Also, he has different qualifications in IT field and digital transformation.

Ashraf Considered as SME in leadership and management, coaching, change and IT strategicplanning.

Ashraf has range of soft skills courses and a proven track record in building and implementing ofsuccessful IT strategy and frameworks.

Ashraf career has included roles such as CIO, Head of IT and IT consultant widely in a variety ofsectors. He has worked for major IT providers and different industries that shaped hisexperiences and a wide range of knowledge.

Ashraf did combine his extensive real-life experience with high-level training and qualificationsto offer a first class service to clients.

Introduction to IT Management

A. Data vs. Information

B. What Is Technology

C. Who is Manager

D. What is Management

E. What is IT Management?

Chapter One introduces the concepts of IT Management

Introduction to IT Management

Data vs. Information

is data equal to information?

Data is raw, unorganized facts that need to be processed.

Information is the result of processed, Organized and structured data, Result

presented in a given context so as to make it useful for the decision making

process.

Information

Processing

Data

Data

Data

Decision’s

In fact, Information is created from data.

Introduction to IT Management

What Is Technology

Technology is humans using objects (tools, machines, systems, and materials) to change the natural and human-made environment.

Technology is developed by people to modify their environment.

Technology is a body of knowledge devoted to creating tools, processing actions and the extracting of materials.

The term ‘Technology” is wide, and everyone has their way of understanding its meaning.

Introduction to IT Management

How do we define a manager? A manager is someone who coordinatesand oversees the work of other people so that organizational goals canbe accomplished. However, keep in mind that managers may haveadditional work duties not related to coordinating the work of others.

A. Who are managers?

Manager

Introduction to IT Management

Management involves coordinating and overseeing the work activities ofothers so that their activities are completed efficiently and effectively.

Management is not people, it is an activity like walking, reading,swimming or running. People who perform Management can bedesignated as members, members of Management or executiveleaders."

A. What is management?

Management

Introduction to IT Management

A. What is IT management?

IT management is the process of overseeing all matters related toinformation technology operations and resources within anorganization. Effective IT management enables an organization tooptimize resources and staffing, improve business processes andcommunication and enforce best practices. IT Managementconsidered as a strategic enabler for any organization to achieve theirgoals

“IT Management refers to a set of processes and activities that are carried out by an organization or part of an organization in order plan and deliver and operate and control IT resources that are offered to the internal customer of the organization”

The importance and the benefits of IT for an organization.

IT Streamlines Communication : Ability to streamline communication both internally and externally.

IT Facilitates Strategic Thinking :• Ability to enhance a company's competitive advantage in the

marketplace, by facilitating strategic thinking and knowledge transfer.• Ability to assemble, interpret and transfer information like never before.• Provides organizations with the tools they need to properly evaluate the

market and to implement strategies needed for a competitive edge.

IT Stores and Safeguards Valuable Information :affords companies the ability to store, share, and backup files for later use, as well as protecting information from unauthorized individuals. As a result, IT gives businesses the peace of mind that the information they collect and analyse can be properly stored and safeguarded for future use.

IT Cuts Costs and Eliminates Waste :In the long run, IT investments becomes incredibly cost-effective by streamlining a company's operational and managerial processes. The implementation of online training programs is a classic example of IT improving an organization's internal processes by reducing costs and employee time spent outside of work. In effect, IT enables companies to do more with less, without sacrificing quality or value.

The importance and the benefits of IT for an organization.

Product Development

Stakeholder IntegrationProcess ImprovementCost Efficiencies

Competitive Advantage Globalization

The importance and the benefits of IT for an

organization.

Accurate businessplanning

Effective marketing Systematic management

Problem-solvingModern

communication Business Transformer

IT strategy and aligning IT strategy to business

priorities.

IT has become a critical part of almost every department, and the majority of businesses have high expectations for their technical investment – including reduced costs, increased security, enhanced productivity or improved workflows and communications.

IT Strategy

IT strategy (information technology strategy) is a comprehensive plan that outlines how technology should be used to meet IT and business goals. An IT strategy, also called a technology strategy or IT/technology strategic plan, is a written document that details the multiple factors that affect the organization's investment in and use of technology.

IT strategy is the discipline that defines how IT will be used to help businesses win in their chosen business context.

IT strategy and aligning IT strategy to business

priorities.

IT Strategy

A strong IT strategy provides a blueprint of how technology supports and shapes the organization's overall business strategy. Its strategic goals should mirror business projects (business alignment) and take into account the needs of key stakeholders including employees, customers and business partners.

The strategy should offer a look at the organization's current technology posture and provide an idea of where IT should head over the next three to five years.

IT strategy and aligning IT strategy to business

priorities.

IT Strategy

Step 1: Set a clear vision for success in the coming year as a team. With prior input from the leader, we will work with the team to set a clear vision.

Step 2: Choose what is most important which requires focus from the entire team. Our process will ensure that the organization has clear priorities.

Step 3: Define success metrics on the front end. Our process will help determine what to measure, how to measure it and with what frequency.

Step 4: Create leadership team alignment around the goals and priorities. Our approach will create clear leadership alignment during the workshop.

Step 5: Build a compelling communication plan. As part of the workshop the team will create a campaign to clearly articulate the strategy to all employees.

Step 6: Deliver on the plan. The workshop will outline clear steps for achievement of the plan. This includes creating deliverables and ownership.

IT Management Frameworks

There are many different frameworks that can be usedfor managing the delivery of cost-effective IT services.Many frameworks only cover a specific aspect of IT(such as information security, service management,quality etc.).

There are many different frameworks that can be usedfor managing the delivery of cost-effective IT services.Many frameworks only cover a specific aspect of IT(such as information security, service management,quality etc.).

IT Management Frameworks (major frameworks)

Calder-Moir IT Framework

ISO/IEC 20000 –ITSM Standard

ISO 27001 – Information Security Management

Systems

IT Service Capability Maturity Model

IT Balanced Scorecard

ISO38500 - International Standard for the

Corporate Governance of IT

COBIT® M_o_R® Management of Risk

BiSL® Business Information Services

Library®

ITIL® – The IT Infrastructure

Library®

Business Process Framework (eTOM)

ASL® – Application Services Library®

MSP® – Managing Successful

Programmes

PRINCE2® – Projects in Controlled

Environments

PMBOK® – Project Management Body of

Knowledge®

IT Governance definition and characteristic

The processes that ensure the effective and efficient use of IT in enabling an organization to achieve its goals.

A formal way to align IT & business strategy

IT governance is a formal framework that provides a structure for organizations to ensure that IT investments support business objectives.

IT governance

IT Governance definition and characteristic

IT Standard Operating Procedure (SOP)

step-by-step instructions that describe how to perform a routine activity.

Employees should complete them in the exact same way every time so that the business can remain consistent.

Standard operating procedures help maintain efficiency for departments

IT Standard Operating Procedure (SOP)

IT Standard Operating Procedure (SOP)

IT Assessment

Health check on your IT as a whole

What is IT Assessment?

IT Assessment

IT Assessment purpose if to ensure that your infrastructure, applications, processes, and projects are in line with your business goals.

Review your organization structure and processes to identify any key areas of improvement

Assess your Disaster Recovery strategy and Cybersecurity measures to ensure your business and customers data is safe

Conducting an IT Assessment

A typical IT Assessment will normally include, but is not

limited to the following components:

• Is IT aligned to support the business goals and business operating model of the organization?

• Are the current IT strategies and processes appropriate and how should they evolve over the next few years to address areas such as communication, governance, and providing new solutions.

• Are there areas where IT can better manage support to customer and core operations.

Conducting an IT Assessment

• Is the technology platform and architecture sufficiently robust to support anticipated growth over the next few years

• Is the current IT organization effectively aligned to the key business functions and are there opportunities for improvement

• Are current IT expenditure levels appropriately focused on cost/benefit and what future funding levels should be anticipated over the next few years;

• Are the IT risks acceptable and manageable both now and over the next few years?

IT Assessment Project Approach

1

• Understand the business strategy, goals and operating model of theorganization.

• Identify any regulatory and conformance requirements.

• Understand current IT capabilities, technologies, directions and plans.

2

• Evaluate the alignment of IT to business objectives and goals.

• Evaluate the IT Governance (leadership, practices, budget, organization)issues.

• Evaluate the application portfolio and technical architecture.

3

• Conduct a high-level gap analysis outlining the areas of focus

• Identify project priorities, estimated investments and timelines

• Develop the 12-18 month roadmap for IT

IT ongoing improvement

Continuous improvement is an ongoing, long-term approach to improving processes, products and services.

What is ongoing improvement?

What is the Aim of Continuous Improvement?

• Reduce Costs

Generally speaking, continuous improvement aims to:

•Increase Efficiency

•Increase Quality

IT ongoing improvement

5 Crucial Aspects of an Improvement Plan

1. Improvement is Based on Small Changes - that are able to be implemented immediately

2. Input From the Entire Workforce is Necessary - (employees performing the process need to be involved in change decisions) - Like Panasonic founder, Konosuke Matsushita once said, "continued existence depends on the mobilisation of every ounce of intelligence"

3. Employees Must be Allowed to Take Ownership of Improvement Decisions -

and will be more invested in the changes that they came up with in the first place

4. Communication Regarding the Change is Crucial to Ongoing Success - this is harder with bigger organisations, which is why having some type of continuous improvement software is important

5. The Improvement Must be Analysed - to see whether it really is effective (another reason why software is necessary)

IT ongoing improvement

3 Continuous Improvement Tools That are Easy to Use and Understand

DMAIC

• DMAIC is a methodology made up of 5 phases: Define, Measure, Analyse, Improve and Control.

The 5 Whys

• The 5 Whys were developed to get to the root cause of a problem, not just identify a problem's symptoms.

Value Stream Mapping

• Value Stream Mapping is the process of visualising the product pipeline as a series of process connections and measuring the value that those steps brings to the customer.

IT staff training and retention

Train to retain

• Train on the company mission, values, and goals

• Set goals for company-wide success

• Engage employees in any setting

Creating Internal IT Marketing Culture

Build awareness

Technology and innovation

Information technology (IT) innovation in an enterprise involves using technology in new ways to create a more efficient organization and improve alignment between technology initiatives and business goals.

IT innovation can take many forms. For instance, it can be used to turn business processes into automated IT functions, develop applications that open new markets, or implement desktop virtualization to increase manageability and cut hardware costs.

IT innovation can be difficult to measure, so many companies equate IT innovation with the return on investment (ROI ) of IT spending.

Technology and innovation

Leaders Think IT is another service that keep the business running!

Leaders think IT helps manage the business operation efficiently and help solving the problems

Leaders think IT deliver tangible value, provide competitive edge by driving process improvement and cost efficiencies

Leaders think IT brings sustainable change to the business and partner in driving innovation and strategy

Cost Center

Enabler

Performer

Transformer

IT & Digital Transformation

Question

and

answer