IT: Støtteproces eller Forretningsudvikling? · Source: IDC’s LOB Executive Survey, 2004 ....
Transcript of IT: Støtteproces eller Forretningsudvikling? · Source: IDC’s LOB Executive Survey, 2004 ....
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www.idc.com
Karsten Fogh Ho-LanngNordisk Analysedirektør
IT: Støtteproces eller Forretningsudvikling?Cisco Expo 22. marts 2006
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En historie om to IT-verdenerEn historie om to IT-verdener
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Enterprise IT verdenen…Enterprise IT verdenen…
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Netværket i gårNetværket i går
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Netværket i dagNetværket i dag
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Netværket i morgenNetværket i morgen
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Informationsmængden forøgesInformationsmængden forøges
40,000 BCEcave paintings
bone tools 3500writing 0 C.E.
paper 1051450
printing1870
electricity, telephonetransistor 1947
computing 1950Late 1960s
Internet (DARPA) 1993The web
1999
1999 1½B
GIG
ABYTES
2000 3B
Source: UC Berkeley, School of Information Management and Systems.
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40,000 BCEcave paintings
bone tools 3500writing 0 C.E.
paper 1051450
printing1870
electricity, telephonetransistor 1947
computing 1950Late 1960s
Internet (DARPA) 1993The web
1999Source: UC Berkeley, School of Information Management and Systems.
GIG
ABYTES
2001 6B
2003 12B
2004 24BG
IGABYTES
2000 3B
Faktisk fordobles den hvert årFaktisk fordobles den hvert år
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Virksomheder har altid været dynamiske…Virksomheder har altid været dynamiske…
Dynamiskevirksomheder
kræverdynamisk IT
MedarbejdereKundeservice
DetailPerformance Management
Salg og markedsføring
Supply Chain
Innovation/PLM
Produktion
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Den anden IT-verden – når IT ikke er IT…Den anden IT-verden – når IT ikke er IT…
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Forretningens agenda 2006Forretningens agenda 2006
Supply chain
Produktudvikling og innovation
Kundeservice
Real-time måling af performance
IT organisation
Til IT: Vi skal kunne foretage hurtigere
omstillinger af forretningenSource: IDC European CEO/LOB Survey, 2005; Top Business Initiatives
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IT-agendaen 2006IT-agendaen 2006
Sikkerhed
Business Intelligence
Content management
Mobilitet
ERP/CRM
Wireless
Til forretningen: Infrastrukturen er afgørende
Source: IDC European CIO Survey, 2005; Major IT Spending Priorities
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Hvad vil vi betale for?Hvad vil vi betale for?
Vækst
Drift
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Hvad er drivkraften?Hvad er drivkraften?
Interna kostnader58%Externa tjänster
21%
Hardware12%
Software9% Løn udgør 4/5 af
omkostningerne
Drift og vedligeholdelse
70-90%Source: IDC Enterprise Survey 2003, IDC Black Book 2004
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Er IT strategisk?Er IT strategisk?
Q: Who Makes Most IT Investment Decisions?
Source: IDC’s LOB Executive Survey, November 2004
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…fordi IT er kritisk for virksomhedens overlevelse…fordi IT er kritisk for virksomhedens overlevelse
Q: Importance of IT to Strategy Execution?
Source: IDC’s LOB Executive Survey, January 2004
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Omkostninger er kun tredje-vigtigste årsag til at outsource!!!Omkostninger er kun tredje-vigtigste årsag til at outsource!!!
0 50 100 150 200 250
Modernization of infrastructure
Obtain higher flexibility
Lack of skilled resources
Cost saving
Operational stability - higher uptime
To focus on core business
Eksempel
Outsourcing
What are/were your main reasons for outsourcing? (Number of companies)Kilde: Nordic Enterprise Survey, IDC 2005
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Mange ser ikke outsourcing som en fordel for business innovationMange ser ikke outsourcing som en fordel for business innovation
0% 20% 40% 60% 80% 100%
Sw eden
Norw ay
Denmark
Finland
Advantage
Barrier
Neither Advantage or Barrier
Don't Know
Eksempel
Outsourcing
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Årsager til IP telefoni, pr brancheÅrsager til IP telefoni, pr branche
Cost of network
Improved productivity
Innovation Integration
Manufac-turingTransport/UtilitiesTelecom
Trade
Finance
Services
Public
Eksempel IP-telefoni
Source: IDC Nordic Enterprise Survey 2005
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Så hvad gør en klog..?Så hvad gør en klog..?
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To fokusområder for dynamisk IT implementeringTo fokusområder for dynamisk IT implementering
Automatisering afIT processer
Effektivisering
Automatisering af forretningsprocesser
Vækst
End-to-End, Dynamic Management
Business Analytics
Business Applications
Information and Data
Integration
Collaboration & Communication
Access & Interface
Service Level Management
Metering, Measurement & Charge-back
Security
Infrastructure Virtualization
Infrastructure Provisioning
Platform Management/Monitoring
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Nødvendige forandringer ved automatisering af forretningsprocesserNødvendige forandringer ved automatisering af forretningsprocesser
TilFra
Business Analytics
Business Applications
Information and Data
Integration
Collaboration & Communication
Access & Interface
Embedded, Real-time
Stand-aloneTidsforskudt
Integreret, forenetFragmenteret, Utilgængeligt
Integreret, Multimode
Standalone,Single Mode
Modulær, fleksibel, kunde-
defineret
Monolistisk, Leverandørbeste
mt
Real-time/Dynamisk
Statisk
Tilpasning, modulær
Hardwired,Ufleksibel
Dynamic ITkompetencer
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Forretningsansvarlige lægger vægt pådisse kriterierForretningsansvarlige lægger vægt pådisse kriterier
Q: Most important IT improvements to better support business?
20.1%
26.1%
31.6%
35.2%
36.2%
Implement Applications Faster
Lower Application Costs
BetterCommunication/Collaboration
Better Information Access
Flexible Applications
16.3%
23.3%
23.4%
Improve Infrastructure Performance
Lower Infrastructure Costs
Improve Security
0% 5% 10% 15% 20% 25% 30% 35% 40%
Source: IDC’s LOB Executive Survey, 2004
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Forretningsansvarlige lægger vægt pådisse kriterierForretningsansvarlige lægger vægt pådisse kriterier
Q: Most important IT improvements to better support business?
20.1%
26.1%
31.6%
35.2%
36.2%
Implement Applications Faster
Lower Application Costs
BetterCommunication/Collaboration
Better Information Access
Flexible Applications
16.3%
23.3%
23.4%
Improve Infrastructure Performance
Lower Infrastructure Costs
Improve Security
0% 5% 10% 15% 20% 25% 30% 35% 40%
Source: IDC’s LOB Executive Survey, 2004
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Nødvendige forandringer i IT-driftenNødvendige forandringer i IT-driftentofrom
Service Level Management
Metering, Measurement & Charge-back
Security
Infrastructure Virtualization
Infrastructure Provisioning
Platform Management/Monitoring
Automatisk, styret af måling af forret-nings performance
Manuel, tidsforskudt
Forretningsproces orienteret
Fragmenteret
Integreret, indbygget
Fragmenteret, infrastrukturfokus
Hurtig, konsistent, automatisk
Langsom, inkonsistent,
løntungIntegreret,
procesorienteretFragmenteret, IT-
orienteret
Data- og apps adgang virtual resource pools
Data hardwired til infrastruktur
Dynamic ITkompetencer
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Forretningsansvarlige lægger vægt pådisse kriterierForretningsansvarlige lægger vægt pådisse kriterier
Q: Most important IT improvements to better support business?
20.1%
26.1%
31.6%
35.2%
36.2%
Implement Applications Faster
Lower Application Costs
BetterCommunication/Collaboration
Better Information Access
Flexible Applications
16.3%
23.3%
23.4%
Improve Infrastructure Performance
Lower Infrastructure Costs
Improve Security
0% 5% 10% 15% 20% 25% 30% 35% 40%
Source: IDC’s LOB Executive Survey, 2004
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Basic GuidanceBasic Guidance
Effektivisering og omkostningsbesparelser i IT-driften er stadig nødvendigt – men med øget fokus på forretningens krav
IT skal understøtte forretningsudvikling. Nøgleord er forretningsorientering og risikovillighed
Ikke kun et spørgsmål om enkeltstående investeringer: Infrastrukturen skal gøres omstillingsparat
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Spørgsmål?Spørgsmål?
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Ring eller skrivRing eller skriv
Omøgade 8Postbox 26092100 Copenhagen ØDenmarkPhone: +45 39 16 22 22Telefax: +45 39 18 44 48
http://emea.idc.com
Karsten Fogh Ho-LanngDirect: +45 39 16 22 [email protected]
Nordic Research Director IDC Nordic