IT Services Student Survey 2016

We carried out our annual survey of satisfaction with the provision of IT services in February 2016. Our many thanks go to the 7291 of you who took the time and the effort to complete the questionnaire providing your views and thoughts with respect to the existing IT service provision

Overall performance: 81% Satisfaction & 39% Improvement in year

When asked: ‘How satisfied are you with the computing and associated services provided by IT Services?’, 81% of you told us you were happy with our services (19% ‘Very Satisfied’, 62% ‘Satisfied’).

When asked ‘Has the overall IT service improved over the last 12 months?’, 40% of you thought it had (7% ‘Much Better’, 33% ‘A Bit Better’)

1 There were 863 respondents in 2015.

81%

15%

4%

84%

13%

3%

S A T I S F I E D N E U T R A L D I S S A T I S F I E D

2016 (n: 686) 2015 (n: 853)

40%

55%

5%

45% 50

%

5%

I M P R O V E D S A M E D E C L I N E D

2016 (n: 530) 2015 (n: 651)

IT Services Student Survey 2016

IT environment – Key Services Email availability and performance IT in teaching spaces

VLE IT within lecture theatres

IT within computer classrooms Printing, copying and scanning

Wi-Fi

Services where the overall Satisfaction rating was <75% will be subject to further

review to determine what measures can be taken to improve satisfaction levels.

IT Services Student Survey 2016

IT Environment – Comments

Feedback on Collaborative areas

174 respondents gave comments on the co-labs; they were mostly positive and confirm that they are very beneficial for group work.

A large number of respondents would like to see more co-labs around campus, as availability can be an issue at certain times of year.

Negatives include the following:

• Not always being used appropriately by other users

• Too noisy – some requests to make areas more closed off

• Computers are a bit slow and some don’t work

It would also appear that some people do not know about collaborative areas and that something could be done to increase awareness.

Virtual Learning Environment (VLE) – Useful Features

The top five most useful features in your VLE were reported as: 1. Course materials 2. Announcements 3. Assignments 4. Grades 5. Media files

Feedback on Virtual Learning Environment (VLE)

MyAberdeen

66 comments were received, a mix of suggestions, issues, and positive feedback. Key highlights are as follows:

Positive comments included:

• Recording of lectures is very useful • Timetables are very handy

IT Services Student Survey 2016

Areas highlighted for improvement:

• Feedback/grade functions don’t work as expected • The grades/feedback feature is not used by enough Academic staff • Academic Staff could be more consistent in their use of VLEs and what content is made

available. • Site navigation/links to key systems could be improved

MyMBChB/MyBDS/MyPA

12 comments in total but isolated comments. Some emphasis on the feedback function and again, positive comments on lecture recording.

Other

• 8 comments on MyTimetable, some suggestions but most extoling the benefits of this system

• One general gateway to all student facing systems (VLE, Student Portal, MyCurriculum, MyTimetable, Print Manager, etc.) would be beneficial

Feedback on IT training provision

There were 65 comments in respect of additional training, the majority coming from undergraduates but 16 from taught postgraduates.

There were lots of general requests for basic IT skills, as well as the following:

• 17 respondents advised that additional support for using MyAberdeen at the start of their programme would have been useful.

• 12 requests for MS Office (Word, Excel, PowerPoint) training • A small number of requests for individual specialist software packages such as Audacity,

Sibelius and MatLab.

There were no other significant requests.

IT Services Student Survey 2016

Feedback on University teaching spaces

In total, there were 50 comments, with these being the most commented on. A number of environmental issues were also raised and these will be shared with colleagues in Estates.

Items No: Better information on classroom availability 5 Audio Visual Issues 4 Larger classrooms required 4 More pcs needed 4 Wireless Issues 4

Suggestions relating to new Print & Copy service

In total, there were 177 suggestions, with those tabled being the most mentioned.

Suggestions No Improve functionality 41 Review costs (cheaper/free) 34 Easier printing from personal devices 33 Additional printers/more for colour 20 Clearer guidance/instruction 12 Better payment options 12 Better equipment/maintenance 8

Suggestions on where to site more charging points

In total, 357 respondents advised that they didn’t think there were enough charging points. 288 went on to suggest locations where additional points could be included. This table shows the most popular suggestions.

Locations No Libraries 59 Cafes/Hub 55 Lecture Theatres 53 Computer classrooms 21 Classrooms 20 Social areas 12

Feedback/suggestions for Learners Toolkit

There were 43 comment received, with 12 respondents advising that they were unaware of the Learners’ Toolkit. All other comments were unique bar a very small number with 2 to 3 requests.

Requests included SPSS, coding, remote library use, linking to Wi-Fi, and using referencing tools. The total list will be reviewed and will contribute to the development plan for the toolkit.

IT Services Student Survey 2016

Interpretation and Key

The format for feedback is as follows:

1. Question asked of respondents.

2. Where an overall satisfaction rate is given, this is the total percentage of respondents that have

responded with either ‘Satisfied’ or ‘Very Satisfied’.

3. Key: The following colour codes represent the range that areas of the University fall within in

respect of satisfaction responses.

• Green:> 75

• Amber: 65% to 75%

• Red: < 65%

4. Pie charts (with related key to the right) show the collective feedback to the question asked

from all respondents, regardless of where they work.

5. Bar charts show data for respondents who gave noted responses to a question and which area

of the University they work in. Most bar charts purely represent percentage of numeric

responses, however some do represent levels of satisfaction which collectively mean either

‘Satisfied’ or ‘Very Satisfied’

6. Bar charts also show the percentage of the overall number of respondents responding to a

particular question, and the number this represents.