IT Services Master

I T S o l u t i o n s P r o v i d e r

Contents: CEO Message

Introduction

History

About us

Mission Statements

Services and Specializations

REAL EYE Security surveillance

IT Supply & Services

Deals with Brands

Advert: Designing & Printing

Digital Marketing

Strategic Partnerships

Competence And Capabilities

Technical Certifications

Business Portfolio

Industry outreach

Clientele

Relationship with our clients

Projects

C E O M e s s a g eWe Well Come to the

ITSMI T S o l u t i o n s P r o v i d e r

ITSM was started over eight years ago with a singular vision: to create a business where the customer comes first. We’ve strived every day to meet this vision, and to build our team with this tune always in mind. Looking back, we have built a business that has deep and lasting customer relationships, with the type of trust that can only come over time. Our customers know us, and our skills, and indeed engage us to guide them with key decisions that affect not only their Information Technology, but their businesses and hence their people.

A business such as our also depends on the people within, and we have always chosen to work with the type of people who share our philosophy and commitment, but also want to grow within the company. Today we are a thriving team of professionals ranging from sales and marketing, to technologists such as Solutions Architects and Systems Engineers. We are very selective when adding to our team, to ensure that we don’t lose track of the purpose we started with. Our customers depend on us today for a range of services, including but not limited to technology services, but also staff augmentation and financing. As such, we’ve expanded the range of what our customers can engage ITSM for, and we will continue this expansion in range of solutions and services.

We also depend on key technology vendor relationships, and have developed a core of vendors such as EMC, Cisco and VMware around which we have built our practices. We are very honored to have been selected as the recipient of the EMC Velocity Services Quality Award for 2012 – awarded to a partner who achieves excellence in customer service. We have an excellent partnership with our core vendors, and have also selected a set of complementary solutions partners both large in size such as HP, CommVault, F5 Networks, RSA – but are very excited to work with new emerging technology providers in converged infrastructure and cloud computing.

My message would be lacking without a look forward to the future. As technology evolves, ITSM is working hard to keep ahead of the trends and solutions that can bring true value to our customers. We believe in the pillars of the enterprise: storage, networking and compute – and will also be your expert guide in new trends such as software defined data centers, converged infrastructures and cloud computing that can improve our customer’s business efficiencies, lower their costs, and make them more agile, high-performing businesses and organizations.

I look forward to building a lasting relationship with many more of you in the future.

Sincerely,

Tahir A. KhanCEO, ITSM

Introduction HISTORY

ITSM an enterprising technology solution provider based out of Islamabad, Pakistan with over 08 years of industry presence. We provide technology solutions that enable effective information management for small, medium and large enterprises.

ABOUT US

To achieve standards of expertise in the services offered, ITSM has set together a diversified group of professionals under one roof. These committed, qualified experts are equipped with the training and resources to fully satisfy even the most demanding needs of the customer.

INTRODUCTION

Our specializations include Network Designing, Structured Cabling, Systems Integration, Client/Server Solutions, WAN services, Network Security, IP Telephony and QA testing services. With regional offices in 3 major metropolitan cities of Pakistan namely, Karachi, Lahore and Islamabad, ITSM has a well-established presence in Pakistan. We are one of the few companies capable of providing a complete infrastructure to information management solution for the private and public sector. Having a team consisting of CCIEs, CCNPs, CCSP, CCVPs and CCNAs, we are backed by a technical powerhouse capable of providing Cisco Networking, Security, and Unified Communications Solutions.

ITSM Networks LLC was established in Dubai to extend our presence into the neighboring MENA region.

MISSION STATEMENT

“To become the most preferred Technology Solutions provider in the region by offering state-of-the-art technology products and services at highly competitive prices”

Services and SpecializationsStructured Cabling – UTP and Fiber

Data Center Build up and DesignNetwork

SLA’s

Web site development/designing

Networking services

Software's development

Maintenance agreements SLA

OSP Civil Work

FTTH

Software/Web Designing

Advertisement

Attendance/AccountmanagementSMS notification

Applications iOS, Android

ERP(enterprise resource planning)

PABX (Local Exchange Commission)

Security Detectors/ Surveillance

Sensors and Automation

Security Systems

We offer broad range of market-leading security systems, products and solutions to protect your premises and offices. Our products designed to safeguard security-sensitive areas like schools, courtrooms, corrections facilities, sports events, business and other public areas and events checking parcels and letters for metal objects and anywhere that hidden metal needs to be detected and secure our premises and offices.

Security Surveillance Equipment'sMultiple Equipment Available

AUTOMATED SAFETY SOLUTIONS

REALEYE SCANNERS

IT S&S

Connects With The World

S p e c i a l i z e d S e t u p F o r Y o u r C o .

Data archiving is the process of moving data that is no longer actively used to a separate storage device for long-term retention. Archive data consists of older data that is still important to the organization and may be needed for future reference, as well as data that must be retained for regulatory compliance. Data archives are indexed and have search capabilities so files and parts of files can be easily located and retrieved.

Up-to-the-minute Consist of

A d v e r t : D e s i g n i n g & P r i n t i n g

Specialized Magazine Designing & others:

S T R AT E G I C PA R T N E RS H I P S

• A major contributory factor to our expertise is the strength lent to us by strategic partners such as Cisco Systems, Microsoft, 3M Telecommunications, Dell and Symantec, which enables us to offer a variety of services such as Long Life reliable structured cabling with fiber backbone, Servers and Systems, Software, Data Center Solution, Security and Management, Data Backup, Disaster

Recovery Solution.

ITSM is a CISCO Premier Partner offering specializations in the following:

Advanced Security •Advanced Unified Communications

ITSM is the first authorized and trained Systems Integrator for 3M specializing in structured cabling. Other essential partners that enable us to target a diverse group of customers include:

COMPETENCE & CAPABILITIES

• ITSM Networks believes in employing technically capable sales, pre- and post-sales team which allows us to offer a higher level of satisfaction during client interactions. Our teams are capable of providing the following solutions for small to large scale organizations:

Network Planning, Design & Implementation of Cisco LANs and WANs, Cisco Network Security, Wireless Mobility, Cisco Unified Communications, IP Telephony and VoIP, Data Center Migrations, Server and Storage Solutions, Microsoft Windows Server, Exchange and Directory solutions and Symantec Security & Management .

Documentation of Technical Proposals, High-Level Design, and Low-Level System Designs.

Structured Cabling of Category 6E, 6A, UTP and STP, Fiber Optic Single-Mode, Multi-mode Fiber backbones.

COMPETENCE & CAPABILITIES

TECHNICAL CERTIFICATIONS

A strong technical team is the foundation of any successful IT solutions provider, which is why ITSM houses a highly competent team of engineers. Our team is equipped with the following certifications:

• Cisco Certified Internetwork Expert (CCIE) - Security

• Cisco Certified Network Professional (CCNP R&S) - Routed and Switched Networks

• Cisco Certified Network Professional (CCNP Voice) - Voice over IP

• Cisco Certified Network Professional (CCNP Security) - Security

• Cisco Certified Design Associate (CCDA)

• Microsoft Certified Professional (MCP)

• Microsoft Certified Solutions Associate (MCSA) - Messaging

BUSINESS PORTFOLIO• INDUSTRY OUTREACH

ITSM Networks offers services and products to a wide ranging of verticals, but not limited to clients dealing in Banking, Financial, Automotive, Education, Oil & Gas, Government, Media and Manufacturing.

• CLIENTELE

ITSM Networks has been offering its services for over a decade and boasts an extensive clientele. Some of our prominent clients include:

Re l a t i o n s h i p w i t h o u r C l i e n t s• We have comprehensive SLAs with our clients that include

partial or round-the-clock support, with the option of an on-site resident engineer to ensure an ever greater level of business continuity and network resiliency. Our nationwide presence in Pakistan allows us to offer services to customers that have multiple branches across the country.

• We proactively provide suggestions to our clients on recommended updates to existing hardware, software and design with new and emerging technologies. This approach allows the customer to start planning upgrades ahead of time, thus resulting in a well-designed network.

P ro j e c t s

• ITSM has been involved with a multitude of projects varying, in size, nature and complexity. We have implemented comprehensive solutions involving Campus LAN, WAN, Security, Unified Communications and Wireless designs. Some or our projects include:

• Multiple Enterprise IP telephony solution involving integrated Voicemail, High-availability, Secure Voice, Video Calling and Presence

• Numerous Network Infrastructure Upgrade projects involving Campus LAN, WAN, Remote Connectivity, Network Security (Firewall, IPS, AAA), Application Load Balancing and IP Telephony

• Data Center Migration for clients requiring highly available networks

• Small Business IP telephony solutions with voicemail, LAN infrastructure and cabling upgrades

• Purely passive-oriented projects for clients requiring an upgrade to structured cabling

• Simple to highly-flexible and demanding Contact Center deployments for call centers

• Highly Secured Network for Banks and Financial institutions

• Campus wide Structured Cabling with Fiber backbones ( 3M 20 years warranty certification )

• PPA PABX commissioning with extensions

• Security surveillance complete setup at Smarts construction

• Access control system complete installation setup at Morango films

Feel Free To Contact For: Supplies & Installation of all Equipment

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