1. day to day support (almost real time service upto 80%)2. Netowrk monitoring/link status (cordination with vendor if required)3. internet monitoring (speed/social sites /performance)4. server side status and handling

-finance server (2 active + 1 passive)-news server/newswrap (1 active + 1 passive)

-file server (6 active server) -email server (1 active) -kmg apps server (1 active) -PF server (1 active)

-antivirus server (1 active)5. Internet / intranet

- single ISP for inhouse internet service (wlink) - three ISP for internet KMG - direct intranet(tinkune/press/FM) two active link in each - direct dark fiber link ( for kmg tinkune to npix) - RSS intranet link subisu (singhdurbar/tinkune)

6 Support software part -newswrap support for all editorials -archive maintinace for e-copy news -old erp support in all aspects -backend support for new erp/maintinace -backup maintinace for crucial database part for all db -email spam/administration/id creation/support -maintinace of space utilization in file server

7. day to day activity - maintinace of computer including software and hardware. - new requirement fullfillment - cordination with printer maintinance/toner/refill - cordination with hardware vendor for maintinace(hardware)

8. power management - all small ups and related maintinace - simple power management for computer9. procurement

- request procurement department/finance for new purchase - verification of IT equipments and its relaibility - recomendation of suitable IT products.

10. KMG support - support kdc/woxpro/m&s from begining - similar support for all above mention 11. KMG data centers

- support of online team for maintinace task - tuning of servers - suggestion/implementation/help for application performance12. vendors - cordination with hardware vendor -cordiantion with software vendor - cordiantion with network vendors -- for their respective service and maintinace when required13. others

1. Supervisory and monitoring more than 280 workstations.

2. Installing computers and other data processing equipment

3. Wiring and connecting components, testing the equipment, and loading operating systems and applications

4. Using software, technical guides, diagrams, and a variety of instruments to diagnose problems

5. Cleaning and lubricating parts and making adjustments (e.g. CPU Fan, SMPS Fan, Printers)

6. Upgrading computers by adding new boards, replacing hard drives, adding memory chips, and making other

alterations to the hardware

7. Repairing hardware

8. Completing service and installation reports

9. Answering User/client/customer questions

10. Data Backup and Recovery.

11. Hardware procurement and budgeting

12. Give proper suggestions to the top lever management to decide procurement process.

13. Supporting online and off line.

14. Also supporting sister department and Branch Office like KDC, Workpro, M&S Branch office Biratnagar,

Bharatpur, Nepalgung, Sending file for Epaper.

Server part responsibilities

� Support LANs, WANs, network segments, Internet, and intranet systems.

� Maintain system efficiency.

� Ensure design of system allows all components to work properly together.

� Troubleshoot problems reported by users.

� Make recommendations for future upgrades.

� Maintain network and system security.

� Analyze and isolate issues.

� Monitor networks to ensure security and availability to specific users.

� Evaluate and modify system's performance.

� Identify user needs.

� Maintain integrity of the network, server deployment, and security.

� Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical

considerations.

� Design and deploy networks.

� Perform network address assignment.

� Assign routing protocols and routing table configuration.

� Assign configuration of authentication and authorization of directory services.

� Maintain network facilities in individual machines, such as drivers and settings of personal computers as well

as printers.

� Maintain network servers such as file servers, VPNgateways, intrusion detection systems.

� Administer servers, desktop computers, printers, routers, switches, firewalls, personal digital

assistants, smartphones, security updates and patches.