District of Columbia Public Schools | 1200 First Street, NE | Washington, DC 20002 | T 202.442.5885 | F 202.442.5026 | dcps.dc.gov

Information Technology at

New Teacher Orientation

July 31st, 2017

District of Columbia Public Schools | 1200 First Street, NE | Washington, DC 20002 | T 202.442.5885 | F 202.442.5026 | dcps.dc.gov

Intro to the IT DepartmentTechnology Support & Client Services TeamRole of Technology Support and Client ServicesIT Focus AreasOn-Going ProjectsNew InitiativesTechnology Support ModelHow to Request Technical SupportAspen Support ModelWhere to Find Technology GuidanceQuestions and Answers

nology Support and Client Services TeamAgenda

Information Technology

New Teacher Orientation 2017

District of Columbia Public Schools 3

Technology Support & Client Services

Daren Colins (Director)

• Staff, teacher and student device (PC, Mac) management and engineering

• Windows and Mac OS image & enterprise client software management

• On-site tech support at schools and central office

• Helpdesk support

IT Infrastructure and Network Services

Joshua Garnett (Director)

• Server, Storage, Mail systems, Telecom, Network, Wireless network

• Alert monitoring, IT Security, Firewalls, Content filtering, Malware prevention

• Login authentication systems, Account creation and access control, Content filtering, Data encryption, Data loss prevention

Enterprise Applications & Data Systems

Madi Nassiri (Director)

• Aspen (Student Information System), Data warehouse & reporting systems

• Special education data systems, All Instructional systems, all business operations systems including Quickbase

• Design and data feed support for special education data systems, Instructional and business applications and systems

IT Vendor & Contract Management

Kelly Hart (Manager)

• E-rate program

• Budget management

• Contracts, vendor management

• Asset management, Theft prevention, IT Communication

Information Technology

Beulah Daniel – Deputy CIO

Technology Support and Client Services Team

District of Columbia Public Schools 4

Daren Collins

Director

Victoria Pnacek Project Manager

(1)

OCTO Desktop Engineering

Team (4)

Terrell Harris

Manager, Technology

Support

OCTO Help Desk (4) and

Technology Support Team

(45)

Student Information

System Help Desk (6)

Technology Support and Client Services

District of Columbia Public Schools 5

Technical

Support

Help Desk

Services

(including SIS)

Customer

Relationships

Standards,

Guidelines,

Protocols

Assessment

Support

Hardware/

Software

Lifecycle and

Deployments

Teaching &

Learning

Support

District of Columbia Public Schools | 1200 First Street, NE | Washington, DC 20002 | T 202.442.5885 | F 202.442.5026 | dcps.dc.gov

IT Focus Areas

On-Going Projects

New Initiatives

Information Technology for DCPS

7

IT Focus Areas

Technical Operations for Instructional and Administrative Technologies

Network Infrastructure including Internet, WiFi, and Telephone Service

Help Desk Operations for Technology Support and Student Information Systems

Technology Deployment for School Modernizations

Hardware Deployment and Support for PARCC and other Assessments

Student Information Systems (ASPEN, SEDS, etc…)

Information Technology for DCPS

8

On-Going Projects

Upgrade Windows 10 Across DCPS

Continue Office365 Adoption and Training (OTL)

Deploy Technology for School Modernizations

Redesign Ticketing System Interface

Enhance Student Information Systems

Information Technology for DCPS

9

New Initiatives

Develop Multi-Year Technology Roadmap

Implement Chancellor Wilson’s 1:1 Initiative (Accelerating Innovation Cohort)

Implement 3 & 4-year Device Refreshment Cycle / Accidental Damage Protection

Implement Asset Management System

Upgrade Internet and Network/WiFi Capacity

Implement Parent Portal

Implement Online Enrollment

District of Columbia Public Schools | 1200 First Street, NE | Washington, DC 20002 | T 202.442.5885 | F 202.442.5026 | dcps.dc.gov

Technology Support Model

How to Request Support

Technology Guidelines

Technology Support Model

▪ High Schools – Dedication Technician

▪ Accelerating Innovation Cohort Schools - Dedicated Technician

▪ Middle and Elementary Schools – Rotational Technician

▪ “Tiger Team” – Special Projects

▪ Escalation System

▪ Tier 1 – OCTO Call Center

▪ Tier 2 – OCTO Technicians

▪ Tier 3 – OCTO Project Managers / Desktop Engineering Team

**Very Important to Create Tickets**

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How to Request Technical Supporthttp://start.dc.gov 202-442-5715

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Where to Find Technology Guidelineshttp://dcps.instructure.com or Google “dcps canvas”

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Questions

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