IT Portfolio ManagementErik SelmanDecember 15, 2008

Overview

•Strategic Planning •Stakeholder Analysis•Investment Decision

▫Motorola Investment Decision▫State Farm Investment Decisions

•Project Metrics•Project Management•Project Results

Strategic Planning

•IT Managers Work with Business Managers

•Align Goals of Business with the IT Department▫Large Problem for IT organizations

•Review Company Plans and Customer Information to Find New Uses for IT

•Prioritize IT Projects Based on the Needs of the Organization

Stakeholder Analysis•Lack of Stakeholder Support Has Led to the

Derailment of Previous IT Initiatives•List Key Stakeholders•Calculate Stakeholder Support•Speak to Stakeholders to gain their support

▫High Support Stakeholders Can Become Allies▫Medium Support Stakeholders Can Have

Level of Support Increased▫Low Support Stakeholders Can Have Level of

Opposition Reduced

Investment Decision at Motorola•Projects are Submitted to Central

Database and Go Through M-Gates▫M15- High Level Business Case▫M14- Request Review▫M13-Detailed Business Case

•Easy to Follow Guidelines for Project Requests

•Reduction in Redundant Projects

Investment Decision at State Farm•Sequencing Process

▫Focus Resources on Key Initiatives▫Reduce Redundancy▫Increase Return on Investment

•Focus on Getting the Most From Funding That Has Been Provided

•Long-Term View of IT Portfolio•Each Sequence Has a Leader Accountable

for the Performance of That Sequence

Project Metrics and Management•Prior Data Gives Basis to Measure

Performance•Project Champion Held Accountable for

Project Performance•Metrics Must Align Goals of Project to

Goals of the Company•Metrics Must Be Stored in a Centralized

Database so IT Portfolio Management Team Can Access Them in Order to Measure Performance

Project Results

•Compare Project Against Metrics•Future Projects Modified Based on

Information Learned From Previous Projects

•Users of IT Applications Should be Surveyed to Help Improve IT Portfolio

•Information Should be Presented to Decision Makers to Improve IT Portfolio Management

•Management Team Can Then Use Feedback to Refine Future IT Projects