IT Performance Measurement using IT Governance Metric
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Transcript of IT Performance Measurement using IT Governance Metric
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Oladapo Ogundeji CTO/CISO - Digital Jewels Limited
Professional career extends over 18 years of experience focused on enhancing the strategic value of ICT in organisations through process re-engineering, strategic planning and project management for corporate objective & strategy that address business opportunities and issues. A highly trained ICT Management Specialist & Consultant.Masters In Information Technology ( M.I.T ). B. Sc. Electronics & Electrical Engineering.
Contact Information
+234099930209
www.digitaljewels.net
https://ng.linkedin.com/in/dapoo
QUALIFICATIONS...
COBIT 4.1/5.0 Foundation & Certified Trainer; Implementer and Assessor.
Business Continuity Management : ISO22301/ BS25999 Certified MASTER & Accredited Trainer
ISO 27001 Certified Lead Implementer Certified & Trainer
Certified IT Business Manager (ITBMC)
PRINCE2 Foundation Certificate (Project Management Methodology).
ISACA : C I S A // C I S M // C G E I T
IT Service Management Foundation (I T I L)
RAD Datacommunication Specialist & Engineer.
HP (COMPAQ) : Accredited Compaq Technician (A C T) // Accredited Platform Specialist (A P S)
Microsoft Certified Professional: ( M C P) // Microsoft Certified Professional + Internet: ( M C P + I) //
Microsoft Certified Professional + Internet: ( M C P + I) // Microsoft Certified System Engineer : ( M C S
E) // Microsoft Sales Specialist : ( M S S)
Cisco Certified Network Associate ( C C N A ) // Cisco Certified Network Professional ( C C N P ) // Cisco
Certified Design Associate ( C C D A ) // Cisco Certified Design Professional ( C C D P ) // Cisco Sales Expert
(CSE )
BICC Brand-Rex (Structured Cabling) Certified Installer.
TOGAF 9.1 Certified [+ Foundation]
MoR (Management of Risk) Certified & Accredited Trainer
An Overview of IT Governance
Why we measure – The Benefits
What to measure – The Objectives
How to measure- The Approach or methodology
When to measure – The Schedule or Timing
OUTLINE
OVERVIEW OF IT GOVERNANCE
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What is IT Governance
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What is IT Governance
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Why IT Governance
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5 Focus Areas of IT Governance
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Purpose of IT GOVERNANCE
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Measuring the Performance of IT
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Performance measurement frameworks need to be balanced, multidimensional, comprehensive and integrated into the organizational performance measurement framework.
The selection process of a performance measure is crucial. It requires explicit communication about performance priorities and the relationships between the priorities to reveal hidden differences in the state of mind of stakeholders
Measures also need to be agile and developed while being clear who is responsible for the measure and what actions are taken on the results of the measure.
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The Need for Effective Metrics
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Performance Measurement Framework
• COBIT is one of many IT governance frameworks that is widely used to control if information available in the organization is being used to achieve business objectives.
• The COBIT 5 enterprise and IT-related goals are used as the basis for setting IT objectives and for establishing a performance measurement framework.
• IT objectives are expressed as goals and need to be aligned with enterprise goals.
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WHY WE MEASURE – THE BENEFITS
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Benefits of Measuring IT Performance
• Performance measurement is a key component of IT governance - You cannot effectively manage what you cannot measure !
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Benefits Contd….
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It is required to ensure that the
outcomes of IT activities are
aligned to the enterprise and
customer’s goals
It verifies the achievement of strategic IT objectives and provides for a review of IT performance and the contribution of IT to the business
Provides inputs for
resource allocation and
planning
It is a vital tool when assessing
mergers and acquisitions to
allow earlier insight into IT
strengths and gaps
WHAT TO MEASURE – THE OBJECTIVES
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Objective of Measurements
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Objectives Contd…
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COBIT 5 Recommended Areas to Measure
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HOW TO MEASURE- THE APPROACH OR METHODOLOGY
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Measurement Methodology
• COBIT 5 uses the balance scorecard approach to IT performance measurement.
• COBIT 5 balance scorecard approach translate organisation strategy into specific measurable objectives.
• The approach attempts to create a measurement balance across the overall performance management framework.
• A balance approach to measuring the contribution of IT to mission outcomes and performance improvements recognises the broad impacts of IT’s supporting roles.
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COBIT 5 Balance Scorecard
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COBIT 5 scorecard evaluates performance in four areas
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IT-Related Goal Sample Metric
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WHEN TO MEASURE – THE SCHEDULE OR TIMING
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Measurement Timing
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IT performance should be measured on a regular basics and whenever resources are critical to strategic IT decisions
There are different factors that may indicate a need for improved governance and management of enterprise IT
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IT Performance – Measurement Phases
Establish the performance goals.
Perform an assessment of the processes and metrics to determine a current state.
Adapt COBIT metrics as key performance indicators (KPIs).
Agree the criteria for acceptable performance.
Align the metrics to the current state of the business.
Report performance status on an agreed schedule to the concerned stakeholders
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CONSTRAINTS
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• Senior management not engaging IT– Unwillingness to involve IT in decision making
• Poor Risk Management– Not assessing likely potential threats
• Poor Strategic Alignment– Little or no business value derived
from major IT investments
• Ineffective Resource & Resource Mgt– Ensure timely availability of people,
technology and financial resources.
