IT outsourcing - Best practices in vendor management
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IT OUTSOURCING - BEST PRACTICES IN VENDOR MANAGEMENT INFORMATION AND COMMUNICATIONS TECHNOLOGY Adam TYMOFIEJEWICZ Consulting Director (Comarch)
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Transcript of IT outsourcing - Best practices in vendor management
IT OUTSOURCING - BEST PRACTICES IN VENDOR MANAGEMENTINFORMATION AND COMMUNICATIONS TECHNOLOGY
Adam TYMOFIEJEWICZ
Consulting Director (Comarch)
ADAM TYMOFIEJEWICZ
Consulting Director
ICT Services in Benelux Region15 year experience in IT
IT transformation projectsIT outsourcing and managed services
Cloud servicesPartner/vendor management
POWER HOSTING CASE
OVERVIEW
Client
Financial Services
HQ: Netherlands
End-users: Europe
Background
Centralized Vendor Management
Local stockholders
Compliance and security
Legacy technology (IBM Power / System i)
MAIN GOALS
Costs reductions (20%)
Quality maintenance
Service Standardization
The Solution:
VENDOR MANAGEMENT
VENDOR MANAGEMENT OBJECTIVES
Avoid deal
and delivery failure
Ensure sustainable
multisourcing
Driving the most value
from their vendors
To meet business
objectives
Minimize potential
business disruption
RISK
REDUCTION
COST
OPTIMIZATION
QUALITY AND
PERFORMANCE
IMPROVEMENT
BENEFITS OF USING VENDOR MANAGEMENT
Meet compliance
requirements
Business continuity
Financial
management
TCO perspective
approach
Agility by setting up
KPIs
Communication
flows
VENDOR MANAGEMENT
– what is important?
Built relations with your vendor
Make a business case
Define your goals and success factors
RESULTS
LESSON LEARNED
LESSON LEARNED
Communicate
with your vendor
Look at the problem
from different
perspectives
Think out
of the box
Standardization
needs „motivation
model”
„
- anonymous
Challenge your
vendor to deliver
results which
your business
needs
We are big enough
to handle and small
enough to care
THANK YOU!
