2011 VMware Inc. All rights reserved

Confidential

Mark E. EganCIO, VMware

Internal Organizational Structures: Case Study of VMware

2 Confidential

New Enterprise Apps SaaS AppsExisting Apps

Existing DatacentersPrivate Cloud

Public InfrastructurePublic Cloud

End-User Devices

Mobile

Social

Cloud

IT Architecture of the Future

3 Confidential

Future IT End User Workspace

4 Confidential

IT Organization

CIO

BusinessApplications

GlobalInfrastructure

& Cloud

Operations

R&D Operations

Planning &

Architecture

Digital Supply Chain CISO

Exec. Asst. IT Communications

5 Confidential

Business Applications

Business EngagementGSS Marketing Field

OperationsG&A

Renewals

Call Center Mgmt

Customer Care Mgmt

Support Service Delivery

Service Workforce Mgmt

Post Sales Planning & Delivery

Global Websites

Promotions/ Events/ PR

Campaign Mgmt

Lead Capturing & Scoring

Globalization Strategy

Marketing Content Mgmt

Customer/ Partner Comms

Partner/Alliance /Channel Marketing

Social Media & Communities

Solutions Marketing/ Customer Journey

Sales Planning

Account/ Territory Mgmt

Lead/ Opportunity Mgmt

Pipeline/ Deal Mgmt

Special Deal Support

Sales Quote & Pricing Mgmt

Partner Strategy & Mgmt

Alliances Channel Mgmt

Order Bookings/ Claims/ Returns

Online eCommerce

Entitlement Mgmt

EDI

Pricing

A/P & A/R Procurement Expense Mgmt Tax Bookings Budgeting/

Forecasting General Ledger,

Cash Management, Fixed Assets

Payroll, Stock Administration

SEC Reporting License

Compliance Investor

Relations Internal Audit HR Mgmt Legal Comm. &

Collaboration IT Facilities

Program & Portfolio Mgmt Business Process Analysis Solution Definition Tier 2 and 3 Support

Service DeliveryDevelopment & Support

SFDC TechServices

DSS Services QualityAssurance

Oracle

Portals

Middleware SOA

IDM

SAAS Integrations

SFDC Partner Cloud

SFDC Sales Cloud

SFDC Service Cloud

MDM Customer, Product, Territory

Enterprise Data Warehouse (EDW)

BI OBIEE

ODS -Operational Data Store

Data Marts

System Testing

Integration Testing

Regression Testing

Performance Testing

Functional Testing

Test Automation

Solution Design Solution Development Technical Delivery Mgmt QA Services

Architecture/M&A

Architecture &Tech Lab

M&A & Apps PMO

Applications Architecture

Mobile /End User Solutions

Horizon Platform

Alpha Lab

vFred

M&A Integration s

Applications PMO

ICE

ICE

Architectural Stewardship M&A Program Management PMO Process & Management

VP, IT Business ApplicationsVP, IT Business Applications

6 Confidential

Global Infrastructure and Cloud Operations

ApplicationApplicationLegacy/Modern, Data Management, Messaging, Integration, AuthenticationLegacy/Modern, Data Management, Messaging, Integration, Authentication

EndEnd--User ComputingUser ComputingEnd User Devices, Secure AccessEnd User Devices, Secure Access

InfrastructureInfrastructureCompute, Storage, Network, SecurityCompute, Storage, Network, Security

Se

rvice O

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ration

sS

ervice

Op

eratio

ns

C

ontin

ued

Se

rvice Im

pro

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ent

Co

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ed S

ervice

Imp

rove

me

nt

Se

rvice T

ran

sition

Se

rvice T

ran

sition

VNO

C/VMSD

& M

onito

ring To

olsVNO

C/VMSD

& M

onito

ring To

ols

Se

rvice Strategy

Se

rvice Strategy

S

ervice

De

sign

Se

rvice D

esig

n

Se

rvice D

elivery

Se

rvice D

elivery

Three functional groups aligned with future IT direction Two process groups aligned with ITIL Light and designed for speed and agility

7 Confidential

IT Infrastructure Organization Journey to the Cloud

Systems Admin

Network Admin

Storage Admin

Network Admin

Storage Admin

Systems Admin

Cloud

Cloud InfraAdmin

Physical

Architects Architects

Specialized technical staff Operate more in silos Less reliance on architects

Broad technical staff Team approach Higher reliance on architects

2011 VMware Inc. All rights reserved

Confidential

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