IT Operations for the Next Ten Years - amasol AG · Proactive insight Intelligent notification...
Transcript of IT Operations for the Next Ten Years - amasol AG · Proactive insight Intelligent notification...
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Algorithms & Machine Learning
IT Operations for the Next Ten Years
Dominic Wellington – Chief Evangelist | @dwellington
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2IT used to look like this
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Now IT looks like THIS!
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Application PerformanceMonitoring
Log Tools
Network Monitoring
ServerMonitoring
SIEMBizData
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That face customers
make when IT is
down
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Human Brain Has Limits
Alert to TicketOverload
95% of tickets are not actionable
ProductionEnvironments
Billions of metrics,events and alerts
per day
Human Brain
Limited to 7-9 itemsfor ~10-15 seconds
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“
Algorithmic IT Operations (AIOps) by Gartner
▪ Proactive insight
▪ Intelligent notification
▪ Intelligent collaboration
▪ Workflow automation
▪ Causal analysis
▪ Decision support
Ref: Innovation Insight for Algorithmic IT Operations Platforms by Gartner 2016
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Founded 2012
Why Moogsoft?
Domain Expertise
Analyst Recognition
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How do you do that?
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Grap
hE
ntr
op
y
Tim
e
Occu
rren
ce
Wh
itelisti
ng
Bla
ckli
sti
ng
En
tro
py
Netw
ork
Pro
xim
ity
Textu
al
Sim
ilarit
y
So
ft
Fu
zzy
Matc
hin
g
Dynatrace
Splunk
Solarwinds
Zabbix
VMware
ACE
StreamingEvents Situations
MonitoringTools
Lightweight ACE definitions route data to
algorithms
Firewall Incident31/03/2017 08:42:13CRM, Website and Order Services Impacted
Database Incident01/04/2017 15:13:22BI Service Impacted
Storage Incident02/04/2017 21:47:09Payment Service Impacted
Real-Time AlgorithmsDetect Features as Clusters of Events
Algorithmic Clustering Engine (ACE)
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Moogsoft AIOps Benefits
Detect 4-9 hours earlierthan legacy IBM Netcool
34% reduction inincident tickets
Reduce Noise
66% reduction in customer reported
incidents
75% reduction inrepeat incidents
Reduce Time Reduce Costs
75% reduction inoperational noise
43% ReductionIn MTTR
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What Can Moogsoft AIOpsDo For YOU?
Enable DevOps / Agile / CI-CD
Minimise Service Disruption
Retain Staff Knowledge
Minimise Operations Costs
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Thank You!
www.moogsoft.com
@moogsoft