IT Needs Assessment Report - 13 Oct 2013 - English Version

Providing Support to the Offices of the

Inspectors General (OIGs) in Iraq

Enhancing IT Infrastructure and Skills of the OIGs

IT Needs Assessment Report

October 13, 2013

Prepared by: Telecom/Telematique, Inc. 2737 Devonshire Place, N.W. Washington, D. C., 20008 Phone: +1(202) 462-5966 Fax: +1(202) 232-4954 Email: [email protected] www.telecomtelematique.com

This project is being implemented by UNDP Iraq and Funded by the US Department of State

of 57

CONTENTS

INTRODUCTION ............................................................................................................................................. 2

BACKGROUND ............................................................................................................................................... 2

OBJECTIVE ..................................................................................................................................................... 3

IT NEED ASSESSMENT STRATEGY .................................................................................................................. 3

OUTCOMES ................................................................................................................................................... 6

RECOMMENDATIONS ................................................................................................................................... 8

ATTACHMENT ............................................................................................................................................. 11

of 57

INTRODUCTION

In June 2013 Telecom/Telematique, Inc. (T/TI) was awarded a contract by the United Nations

Development Program (UNDP) to provide a Technical Assistance to the Iraqi Offices of Inspectors

General:

Enhancement of IT Related Offices of the Inspector Skills of the General (OIGs Staff.)

It is expected to be a nine month project completed by March 30, 2014.

BACKGROUND

The capacity of Iraqi public institutions was weakened by the cumulative effect of decades of violence,

sanctions, isolation and insecurity. Since 2003, they have also suffered as a result of the confusion

brought by the establishment of new institutions and new rules governing the relationship between

institutions. Moreover, the breakdown in state authority since 2003 created space for opportunistic

actors who, in some instances, occupied high‐ranking positions in Ministries.

The Government of Iraq (GoI) has made progress in recent years in regaining control over territory and

gradually improving security in most parts of the country. In March 2008, the Government of Iraq (GOI)

became a signatory to the United Nations Convention against Corruption (UNCAC), a commitment that

was originally made in the International Compact with Iraq (ICI). This followed the first international

anti‐corruption conference for Iraq, held in Baghdad in March 2008, during which the Government,

together with the heads of the main Iraqi anticorruption entities including the Inspectors General (IGs)

declared their intention to develop a comprehensive National Anti‐Corruption Strategy and to establish

effective preventive measures for corruption. The National Strategy was published in September 2009

and is currently being rolled out country wide.

The IGs face a number of challenges that include:

The lack of clarity about the IGs role and responsibilities.

The difficulty of attracting qualified candidates in view of the challenging environment the IGs are exposed to. Therefore, many staff members do not possess the required skills to carry out their tasks.

The IGs are not empowered enough to be able to carry out their functions freely.

The IGs lack several basic technical and policy tools to accomplish programme review.

The IGs are not represented in the provinces to be able to adequately follow government projects that have been implemented.

of 57

Furthermore, the OIGs lack an up‐to‐date IT infrastructure and skills to facilitate their daily tasks and to

enable them to carry out their duties and responsibilities in an efficient manner.

OBJECTIVE

The objective of this assignment is to conduct an IT Needs Assessment to establish a framework of what

is available now and what is required in terms of skills and provisions to allow the OIGs staff to carry out

their work efficiently.

So, the main objective of this project is to conduct an IT Needs Assessment for all OIGs including

evaluation of the internal and external environment of the current situation.

IT NEED ASSESSMENT STRATEGY

T/TI will conduct an IT Needs Assessment to establish a framework of what is available now and what is

required in terms of skills and provisions to enable OIGs staff to carry out their work efficiently. T/TI will

review the current situation during the needs assessment, and update our understanding of what is

available to connect the 33 or more sites of the OIG.

So, T/TI conducts an IT Needs Assessment to:

Establish a framework of what is available now.

What is required in terms of skills and provisions to enable OIGs staff to carry out their work

efficiently?

Review the current situation.

Update T/TI’s understanding of what is available to connect the 33 or more sites of the OIG.

To achieve this T/TI started with:

Issuing a Questionnaire for the Offices of Inspection General (OIG) to study the current:

o Software & Licenses

of 57

o Hardware and Network Infrastructure

o Internet and Intranet Services

o Human Resource

The Needs Assessment period began with a workshop to assist the IG offices complete the

Questionnaire, discuss the requirements they have and anticipate, and schedule the site visits

by the local telecom and IT consultants to the key IG Offices to assess the existing IT systems,

connectivity, and IT staff and skills.

Conduct Site visits to most of the OIG to have a physical idea:

During the site visits the T/TI engineers observed the existing ICT infrastructure, interviewed

managers, and collected background documents on applications and information structure,

business processes, and document sharing requirements of the offices.

The site visits occurred during September 3‐23, 2013 and conducted by T/TI local telecom and IT

specialists. The information obtained during the site visits to 15 IG Offices was compiled

together with the completed Questionnaires from IG Offices, analyzed and submitted to the T/TI

telecom and IT specialists who produced the IT Needs Assessment.

On September 1, 2013 T/TI local team in cooperation with UNDP, conducted a Workshop for the Focal

Points of IGs at the Sheraton Hotel in Baghdad, Iraq. T/TI team presented the benefits of the IT system

and presented a general overview related to the Enhancement of the IT skills of the OIGs.

FPs showed a lot of enthusiasm during all sessions.

Those who have not submitted the response to the needs assessment questionnaire were able to fill it

in at the workshop. Some of the FPs were asking for advice and help.

T/TI team was directing them to the right approach. Attendees confirmed that what T/TI presented is

exactly what they are looking for and are looking forward to receive the outcome of T/TI’s work. At the

end of the workshop, T/TI local team distributed the evaluation form.

T/TI team got 24 questionnaires filled by the following OIGs:

Ministry of Higher Education (MoHE)

Ministry of Transportation (MoT)

Ministry of Oil (MoO)

Ministry of Municipalities and Public Works (Mo MPW)

Ministry of Communication (MoC)

Ministry of Agriculture (Mo Ag)

Ministry of Trade (MoT)

Ministry of Planning (MoP)

Ministry of Environment (MoEn)

Ministry of Youth and Sport (MoY)

of 57

Ministry of Industry (MoIn)

Ministry of Migration and Displacement (MoMD)

Ministry of Construction and Housing (MoCH)

Ministry of Human Resource (MoHR)

Ministry of Education (MoEd)

Ministry of Health (MoH)

Ministry of Defence (MoD)

Ministry of Justice (MoJ)

Ministry of Finance (MoF)

Ministry of Water Resource (MoWR)

Sunni Endowment Diwan (SED)

Property Claims Commission (PCC)

Political Prisoners Foundation (PPF)

Establishment of Martyrs (EoM)

During September 3‐23, T/TI local team conducted the data gathering and site visits to 15 OIGs. Below is the schedule of the visits:

Office of the Inspector General at Site Visit Date

Ministry of Human Rights September 3, 2013

Ministry of Agriculture September 4, 2013

Ministry of Planning September 5, 2013

Ministry of Industry and Minerals September 8, 2013

Ministry of Oil September 9, 2013

Ministry of Culture September 10, 2013

Ministry of Transportation September 11, 2013

Ministry of Higher Education (replaced MoF) September 12, 2013

Ministry of Communications September 15, 2013

Iraqi Broadcasting and Transmitting Authority (Iraq Media Net)

September 16, 2013

Ministry of Trade September 17, 2013

Ministry of Health September 18, 2013

Ministry of Municipalities and Public Works September 19, 2013

Ministry of Youth and Sport September 22, 2013

Ministry of Migration and Displacement September 23, 2013

The outcome results of the Questionnaire responses from each IG office and the site visits:

Notes about missing data.

Notes about any IG offices not responding, completing Questionnaire.

Existing IT hardware and forecast of needed hardware provided.

Existing IT software and applications and forecast of needed software.

of 57

Which software is licensed and for how many users?

What available connection to Internet or internal government networks?

What LANs are in place for each IG office, what is connected?

Which system templates are used in their work?

OUTCOMES

Part 1: Software & Licenses

There is no unified software or application that does all the IG internal operation and processes.

There is no idea or thought to have such software.

Some of the OIGs have customized automated systems for IG office flow management but

almost using MS Access and this is much less than the offices need. Most of those systems are

not compatible with the Standard Operating Procedures Manual of the Inspectors General

Offices in the Republic of Iraq.

There is no Archiving system according to the archiving standards. What is available in few OIGs

doesn’t meet the minimum security standards.

There is no automated auditing system or software used by IG offices to manage their work. If

we assume that they like to execute such a system (for example, Finance Auditing), then most of

the Ministries don’t have financial systems, and even if they have one, you will find it is a

standalone system with no unified application.

No standard unified template(s) for IG internal operation and process. Some of the OIGs use

some info that they got from some training, but in general they are using offline or hardcopy

templates, and the number of used templates differs between one IG Office and another.

Almost there is no list of process in OIGs done electronically and with workflow. (except very

few cases)

Employees within the same IG office and between IG offices communicate with each other

manually and by mobile phones and the internal PABX phones. No automated system is

available.

Employees within IG offices communicate and connect with the ministry they are located in

manually and by mobile phones and the internal PABX phones. No automated system available.

Some of the IG Offices have e‐mail domain but no one has an e‐mail system.

No portal secure Website for IG in Iraq.

The operation system used for laptops and desktops in the OIG are Microsoft Windows XP,

Microsoft Windows 7, and few of then use Microsoft Windows 8. Most of these operating

systems are not licensed.

There are very few servers related to OIGs; for those servers, the operating system is Microsoft

Window server 2003 and 2008. Most of these operating systems are not licensed.

of 57

Some OIGs have customized developed software with differences. Some offices have a list of

tools doing part standard business roles. For example; some offices have separated Vacation

system, Absence System, Promotion system and all of these separated systems should be part of

the standard HR system. In addition, some offices do not have any tool or automated system.

Part 2: Hardware and Network Infrastructure

In general, OIGs have an accepteble number of computers if we compare them with its use. The

number and specs of these computers should be increased and updated according to the

applications and systems that T/TI will recommend.

Most of the current computers are used for office work and emails.

There is no dedicated network for most of the IG offices inside the Ministries where they are

located. Few of the IGOs that have their own Network; it is below expectation and not designed

according to international standards. In additional to that, they are still using old low

performance network devices with old infrastructure.

Part 3: Internet and Intranet Services

Most of the IG offices use the ministry Internet service. Some have separated Internet

connection through a service provider. No Intranet connectivity and services between IG offices.

None of the IG offices are connected to WiMax service.

Part 4: Human Resource

T/TI team noticed that there is a big difference in IG offices sizes. But in general, about 50% ‐

70% use computers with basic skills for MS office and email service.

None of the IGOs have a training plan. Few IGOs believe that if the IT staff are trained and got

professional skills, they will resign and look for a better opportunity.

The qualified IT staff are very limited because about 50% of them are newly graduates from

computer departments in different universities or colleges and the other 50% are a collection of

Engineers (Chemical, Electricity, Agriculture), Math, Art, Translators, … etc. with different

specializations and capabilities.

of 57

RECOMMENDATIONS

Part 1: Software & Licenses

All automated systems and generated reports should be according to Standard Operating

Procedures Manual of the Inspectors General Offices in the Republic of Iraq

According to T/TI perceptive, we need to start with below systems as a start:

o Official Letters (In/Out) Registration.

o Archiving system

o Document Management System (DMS).

o Auditing System

o HR System

After that T/TI will design a unified system to cover all the IGOs requirements compatible with

Standard Operating Procedures Manual of the Inspectors General Offices in the Republic of Iraq.

This system should be used by all OIGs.

Use a Unified secure Web domain with portal applications and documents library for all IG

offices with centralized management to serve and keep the security.

Use high end developed tools and standards in the customized in‐house systems development

by the selective IT developers from OIGs IT staff.

All software, applications, and operating systems should be licensed and upgradable.


Have new dedicated wired / wireless secured network infrastructure for each of the IG

offices.

Each IG office should have its managed secured network devices to manage and monitor

data.

Implement CCTV system inside the IG office and the Ministry itself.

All employees within the same IG office should have the capability to communicate with

each other electronically according to the internal policies and procedures.

All IG offices should have the capabilities to communicate with each other electronically.

It is better to have one unified network handled and managed centrally.

Have Voice and Video over IP system centralized for all OIGs or at least within each IG

office to:

o Eliminate redundant Networks

o Consolidate IT Staff

of 57

o Simplify Administration and Maintenance

o Reduce hardware

o Reduce cabling – 1 cable for voice and data

o Reduce WAN Charges

Should have a Centralized Data Centre for all IG offices with centralized Servers,

applications, systems, and Database.

Should have Central IT department to serve all the IG offices. TTI could recommend the

team from serious IG offices because of their business knowledge, good technical skills,

ability to learn and team work capability (such as selective IT employees from IG office

for MoH).

Should have data monitoring system with secure application and database.

There should be a localized dedicated Data Room in each IG office to manage and

monitor the internal and external network.


Compression and encryption device should be used at the Internet and Intranet border in each

IG office for better performance and security.

Each IG remote offices should be connected to IG main office as a one Intranet.

It is possible to connect all OIGs to a central unified Data Center by one of the following

suggestions:

o WiMax service that has just been completed by MOC SCIS and can provide any

bandwidth needed by any IG office; with download speed up to 10 Mbps and upload

speed up to 3.5 Mbps.

o FTTH service the implementation of which has started in a number of locations in

Baghdad and some provinces. T/TI recommends if the ISPs can use the electricity and

high voltage towers to lay the Fiber optic cable instead of the laying the Fiber cable

underground with very expensive cost of the civil work.

o Use the WBBN that is under the umbrella of SCIS after upgrading the network.

o Use a V‐SAT system at each IG office with a HUB at the main Data Centre of all OIGs.

This solution is the easiest but the most expensive.


Training plan is very important for the IT team and should be categorized to:

o IT Management

o IT Auditing

o IT Infrastructure Network

o Hardware troubleshooting and maintenance

of 57

o Development

o Database Administration

o Web and portal Design

Deliver Train the trainers training to selective IT group from the IG offices to handle the training

process in the future for all IG offices IT staff.

of 57

ATTACHMENT

Attachment (A) – Questionnaire for Offices of Inspection General (IG) in Iraq

To include current Hardware, Software, License, and Network Infrastructure Part 1: Software & Licenses

Is there any unified software that does all the IG internal operation and processes?

s there an automated system for IG office flow management? If yes, what’s the name of that

system and what its exact functionality, and is it licensed?

Is there archiving software, system, or application? If yes, what its name and operational

functionality, and it licensed?

Is there any auditing software used by IG office to manage their work? If yes, please list them?

re they licensed?

Is there any standard template(s) for IG internal operation and process? If yes, please list them

and specify why each one uses.

Name of Template Used for … Automated (Yes / No) License (Yes / No)

What type of reports IG office have and which one of them automated? What’s the name of the

software used to generate the automated report? Is it license?

of 57

Name of Report Automated (Yes / No) License (Yes / No)

Please specify a list of process in your work done electronically and with workflow?

What IG process you think it is important to be automated in your office?

How employees within same IG office and between IG offices communication with each other

electronically?

How employees within IG office communicated and connected with the ministry they located

in?

Is there dedicated e‐mail domain and e‐mail system for IG in Iraq?

Is there portal secure Website for IG in Iraq?

What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those

operating systems licenses or not?

Operating System name

and version

Quantity License (Yes / No)

of 57

What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses

or not?

Software name and

version Quantity License (Yes / No)

Is there any customized developed software to be used in the IG office or for IG application?

Developed Software

name

Development tool or

language use (VB.Net,

SharePoint, PHP, …)

License (Yes / No)


How many Laptops, PC’s, Servers dedicated for each IG office?

Device

(PC / Laptop / Server) Quantity Specification

of 57

Please list the Laptops, PC’s usage in your IG office

Is there dedicated network for each IG office inside the ministry it located in? or its network part

of the ministry network?

What network devices available for the IG office?

Device Name

(Router / Switch /

Gateway / Wireless …)

Quantity

Specification

(Speed, Protocols,

Ports, …)

What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office /

Ministry?


Is there dedicated Internet connection for each IG office inside the ministry it located in? or its

Internet part of the ministry whole Internet?

What’s the name of Internet Service Provider and what’s the allocated bandwidth?

Can each IG offices use the current WiMax service allocated for the Iraqi Government with

specific secure connections to communicate with each other over secure channel?

of 57

What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s

to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and

secure way?


How many employees are there in the IG office? Does all of them using computers (please give

number or percentage)? And what’s the level of their computer skills?

How many IT staff for each IG office and what is their qualifications?

Qualifications Certifications Training Courses IT & Computer Skills

Is there any plan for IT training? If yes, please specify.

of 57

Attachment (B) – Site Visits Output

HARDWARE ASSESSMENT OUTPUT FROM SITES VISITS:

Ministry name

Question Answer

IMN How many Laptops, PC’s, Servers dedicated for each IG office?

Total 35: 20 Laptop & 15 Desktop

IMN Please list the Laptops, PC’s usage in your IG office Mainly used for Printing, Internet, Operation on Internal Systems

MOO How many Laptops, PC’s, Servers dedicated for each IG office?

Total 147: 72 Laptop & 75 desktop P4

MOO Please list the Laptops, PC’s usage in your IG office Mainly used for Data base, Archiving, Pay Roll , & Auditing

MOIM How many Laptops, PC’s, Servers dedicated for each IG office?

Total 50: 10 Laptop & 40 desktop

MOIM Please list the Laptops, PC’s usage in your IG office Mainly used for Data base, Archiving, Pay Roll , & Auditing

MOCom How many Laptops, PC’s, Servers dedicated for each IG office?

Total 59: 31 Laptop (Core I5) & 27 Desktop (P4) & 1 Server (Mikrotik)

MOCom Please list the Laptops, PC’s usage in your IG office Mainly used for follow up internal Emails, Printing, Reporting, Archiving

MOTrd How many Laptops, PC’s, Servers dedicated for each IG office?


MOTrd Please list the Laptops, PC’s usage in your IG office Mainly used for MS Word and Internet

MOHr How many Laptops, PC’s, Servers dedicated for each IG office?


MOHr Please list the Laptops, PC’s usage in your IG office Mainly used for Data Base and Archiving

MOAg How many Laptops, PC’s, Servers dedicated for each IG office?


MOAg Please list the Laptops, PC’s usage in your IG office Mainly used for MS office & Archiving

of 57

MOP How many Laptops, PC’s, Servers dedicated for each IG office?


MOP Please list the Laptops, PC’s usage in your IG office Mainly used for data base and archiving

MOCu How many Laptops, PC’s, Servers dedicated for each IG office?

Total of 87: 32 Laptop & 55 desktops (P4)

MOCu Please list the Laptops, PC’s usage in your IG office Mainly used for data base, Simple archiving, Pay Roll, Auditing (All computer activities are offline only archiving system)

MoT How many Laptops, PC’s, Servers dedicated for each IG office?

Total of 45: 3 Laptops & 42 Desktop (P4)

MoT Please list the Laptops, PC’s usage in your IG office Mainly used for data base ,Simple archiving, Pay Roll , Auditing .

MOHe How many Laptops, PC’s, Servers dedicated for each IG office?


MOHe Please list the Laptops, PC’s usage in your IG office Mainly used for data base, Simple archiving, Pay Roll, Auditing

MOH How many Laptops, PC’s, Servers dedicated for each IG office?


MOH Please list the Laptops, PC’s usage in your IG office Mainly used for data base, archiving, Pay Roll, Auditing

MOMD How many Laptops, PC’s, Servers dedicated for each IG office?


MOMD Please list the Laptops, PC’s usage in your IG office Mainly used for simple Archiving & MS Word

MoY How many Laptops, PC’s, Servers dedicated for each IG office?


MoY Please list the Laptops, PC’s usage in your IG office Mainly used for simple Archiving & MS Word

MMWP How many Laptops, PC’s, Servers dedicated for each IG office?


MMWP Please list the Laptops, PC’s usage in your IG office Mainly used for data base, Simple archiving, Pay Roll, Auditing, Local Chat with Audio video Conferences & Emails

of 57

COMMUNICATION & INFRASTRUCTURE ASSESSMENT OUTPUT FROM SITES VISITS:

Ministry name

Question Yes/No Answer / Comment

IMN How employees within IG office communicated and connected with the ministry they located in?

Manual

IMN Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?

No [email protected]

IMN Is there portal secure Website for IG in Iraq? No IG website part of Ministry website

IMN Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

No

IMN What network devices available for the IG office? No Dedicated Network. And they are not allowed to touch the Switches in OIG Cabinet

IMN What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

100Mbps

IMN What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

CAT5

IMN Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

No Shared with Ministry Internet

IMN What’s the name of Internet Service Provider and what’s the allocated bandwidth?

Unknown

IMN Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

No

IMN What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

10 Mbps

IMN What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

Unknown

IMN Any VoIP or video conferencing? No

of 57

IMN How many users could access internet service? Available for all the employee those need it (bout 25 using the internet directly)

MOO How employees within IG office communicated and connected with the ministry they located in?

Manual

MOO Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?

Yes [email protected]

MOO Is there portal secure Website for IG in Iraq? Yes www.igoil.gov.iq

MOO Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

No

LAN of 147 PCs and it is part of MoOil network infrastructure The HP sever is used for following jobs: 1- Domain Control. 2- Oracle Data Base. 3-AntiVirus protection (Type Kaspersky). 4- File Share.

MOO What network devices available for the IG office?

3 x 24 ports/Switches type CISCO 2950 (Owned by MoOil). One Server HP 380 G5 with window server 2008 (NL), Storage (NAS storage) device type Netgear model 4200 connected to the server Two CISCO Access Points model WAP4410M &Airlive 802-11g for wireless access. Three copy machines are connected to the LAN used as printers and fourth one Wi-Fi connected

MOO What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

100Mbps

MOO What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

CAT5

MOO Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

No Wireless connectivity between SCIS and MoOil.

MOO What’s the name of Internet Service Provider and what’s the allocated bandwidth?

SCIS

MOO Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

No Fiber Optics Cable implemented by SCIS going to be connected to MoOil

MOO What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

No 10 Mbps

of 57

MOO What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

Unknown

MOO Any VoIP or video conferencing? No

MOO How many users could access internet service? 30 users

MOO what type of the internet access at the office of GI ? wired

MOO What is the daily size of average data and information interchange rate for future LAN?

100MB

MOIM How employees within IG office communicated and connected with the ministry they located in?

Manual

MOIM Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?


MOIM Is there portal secure Website for IG in Iraq? No

MOIM Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

Yes A LAN of 25 PCs

MOIM What network devices available for the IG office?

Switch type 3comm Baseline 2040 plus 3comm 16 port hub and wireless router type TP link model TL 941 (this router used with smart phones with Viber application ) ,HP sever model ML110 with window server 2003 enterprise used as ISA server only as well as CISCO Aironet 1100 AP

MOIM What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

100 Mbps

MOIM What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

CAT5

MOIM Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

Yes A shared service of 2Mbps download and 512 upload

MOIM What’s the name of Internet Service Provider and what’s the allocated bandwidth?

SCIS (State Company for Internet Service)

MOIM Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

NA

of 57

MOIM What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

10 Mbps

MOIM What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

In addition to WiMax of E-Government, there is an FTTH / FTTP ( Fiber to the home or Fiber / Premises) project which is under construction in Baghdad and some other provinces as well.

MOIM Any VoIP or video conferencing?

Only one VoIP phone in GI's office. They communicate with five offices in five provinces (Musol, Anbar,Najaf,Basra and Wasit) by using smart phones with Viber application via internet service.

MOIM How many users could access Internet service?

More than 25 users LAN PCs are allocated between departments as follow: 1- Department of Administration and Financial affairs: 3 PCs. 2- Department of Investigations: 3 PCs. 3- Department of Contracts Auditing: 2 PCs. 4- Department of Administration and Finance: 2 PCs 5- Department of Planning and Following and Information Technology: 5 PCs. 6- Department of Knowledge and Training: 2 PCs. 7- Department of Industrial and Engineering Inspection: 3 PCs. 8- Office of IG: 3 PCs. 9- Department of Provincial Offices: 2 PCs.

MOIM what type of the internet access at the office of GI ? Wireless access using Nano Station 5 access point

MOIM What is the daily size of average data and information interchange rate for future LAN?

100MB

MOCom How employees within IG office communicated and connected with the ministry they located in?

Manual

MOCom Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?


MOCom Is there portal secure Website for IG in Iraq? No www.moc.gov.iq

MOCom Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

Yes There are two Networks; one dedicated to the OIG and the other shared with the Ministry

of 57

MOCom What network devices available for the IG office?

3 X 24 ports 3Com Switches PPPOE,DHCP,DYNAMIC IP 1 Router tp-link PPPOE,DHCP,DYNAMIC IP, Firewall 2 Mtelmikrotik 2 En genius wireless multi-client

MOCom What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

100 Mbps

MOCom What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

CAT5

MOCom Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

Yes

MOCom What’s the name of Internet Service Provider and what’s the allocated bandwidth?

ISP SCIS

MOCom Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

Yes not used till now

MOCom What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

10Mbps

MOCom What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

They can do any needed connection

MOCom Any VoIP or video conferencing? No

MOCom How many users could access internet service? 30 users

MOTrd How employees within IG office communicated and connected with the ministry they located in?

Manual

MOTrd Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?


MOTrd Is there portal secure Website for IG in Iraq? No It's part of the Ministry website

MOTrd Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

No It's part of the Ministry Network

MOTrd What network devices available for the IG office? NA

of 57

MOTrd What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

100Mbps

MOTrd What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

CAT5

MOTrd Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

No

MOTrd What’s the name of Internet Service Provider and what’s the allocated bandwidth?

Unknown

MOTrd Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

No Unknown

MOTrd What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

10 Mbps

MOTrd What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

Unknown

MOTrd Any VoIP or video conferencing? No

MOTrd How many users could access internet service? 8 in the main office & 15 in the other branches

MOHr How employees within IG office communicated and connected with the ministry they located in?

Manual

MOHr Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?

No (Should be checked) [email protected]

MOHr Is there portal secure Website for IG in Iraq? No

MOHr Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

No

MOHr What network devices available for the IG office? Part of Ministry Network

MOHr What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

100Mbps

MOHr What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

Unknown

of 57

MOHr Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

No They use Ministry Internet Service

MOHr What’s the name of Internet Service Provider and what’s the allocated bandwidth?

Unknown

MOHr Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

No NA

MOHr What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

10Mbps

MOHr What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

Unknown

MOHr How many users could access internet service? Only four users

MOHr what type of the internet access at the office of GI ? Wireless Access

MOHr Any VoIP or video conferencing? Yes Only one telephone set in the IG office connected to internet

MOHr What is the daily size of average data and information interchange rate for LAN?

Unknown

MOHr Are there any internet or PC protection software? Yes Yes there are two applications used for anti virus and internet protection which are (Kaspersky and Norton Antivirus)

MOHr What is the type of information/ Services uploaded to the LAN? NA

MOAg How employees within IG office communicated and connected with the ministry they located in?

Manual

MOAg Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?

No

MOAg Is there portal secure Website for IG in Iraq? No

of 57

MOAg Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

No

There Network is part of Ministry Network There are seven LANs are used in OGI in this MoAg 1- Administration office: LAN of 6 computers 2- Legal Affairs office: LAN of 4 computers (out of six computers ) 3- Follow-up office: LAN of 3 computers and this LAN connected to Legal office LAN by CAT5e UTP cable. 4- Inspection office: Contacting two LANs one consisted of 4 computer and the other of 7 computers these two LANs are connected to each other as well. 5-Planning office: LAN of 7 computers 6-Auditing office: LAN of 3 computers 7- Accounting : LAN of 4 computers

MOAg What network devices available for the IG office? Switches type TP-Link model TL-SF 1016D 16 port (5 Pcs) and TP-Link model TL-SF 1008D 8 ports

MOAg What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

100 Mbps

MOAg What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

CAT5e

MOAg Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

No They use Ministry Internet Service

MOAg What’s the name of Internet Service Provider and what’s the allocated bandwidth?

ISP is Earthlink and speed is 512Kbps shared

MOAg Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

No NA

MOAg What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

10 Mbps

MOAg What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

Unknown

MOAg How many users could access internet service? Only one

MOAg what type of the internet access at the office of GI ? Wireless access via wireless router type TP-Link model TL-WR940n

MOAg Any VoIP or video conferencing? No They are planning to use Skype to make vedio conference with 13 external offices through internet service

of 57

MOAg What is the daily size of average data and information interchange rate for LAN?

250 MB

MOAg Are there any internet or PC protection software? Yes Yes there are two applications used for anti virus and internet protection which are (Kaspersky and Norton Antivirus)

MOAg What is the type of information/ Services uploaded to the LAN? NA

MOP How employees within IG office communicated and connected with the ministry they located in?

Manual

MOP Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?

Yes [email protected]

MOP Is there portal secure Website for IG in Iraq? Yes www.igmop.gov.iq

MOP Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

Yes A LAN of 36 computers, 6 printers and NVR connected to the LAN

MOP What network devices available for the IG office? CISCO Switch model 2960G Three Servers type HP model DL380 G7 16 port NVR

MOP What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

100Mbps

MOP What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

CAT5e

MOP Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

No It is part of internet service provided to MoP and distributed to the users by a separated LAN using TP-Link Switch model 1008D

MOP What’s the name of Internet Service Provider and what’s the allocated bandwidth?

EarthLink, 5Mbps for Ministry

MOP Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

No NA

MOP What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

10 Mbps

MOP What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

Unknown

MOP How many users could access internet service? 8 users

of 57

MOP what type of the internet access at the office of GI ? Wired

MOP Any VoIP or video conferencing? No

MOP What is the daily size of average data and information interchange rate for LAN?

1 GB

MOP Are there any internet or PC protection software? Yes Kaspersky

MOP What is the type of information/ Services uploaded through the LAN? Text , Images and Vedio

MOCu How employees within IG office communicated and connected with the ministry they located in?

Manual

MOCu Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?


MOCu Is there portal secure Website for IG in Iraq? No

MOCu Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

Yes

LAN of 5 PCs & printer which are used only for archiving system The Dell sever used for archiving: 1- Archiving system application is Vision file version 4.2 2- The alternative internet service is provided via wireless access point type Nano station 5 (5.8Ghz) and the retransmitted by 5 wireless routers type TP-link model wr 940N 3-They have future plan to expand the existed LAN to include other departments .

MOCu What network devices available for the IG office? Switch TP link model SP1008D plus dell server model Optiplex 780 with OS server 2003

MOCu What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

10Mbps

MOCu What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

CAT5

MOCu Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

No They share the service provided to MoCul via ISA server and Bandwidth control. Fiber Optic Cable between SCIS and MoCul

MOCu What’s the name of Internet Service Provider and what’s the allocated bandwidth?

SCIS(State Company for Internet Service)

MOCu Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

NA

of 57

MOCu What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

3 MB

MOCu What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

Unknown

MOCu How many users could access internet service? 6 users provided from MoCul and an alternative service provided by another service provider Hala Sat. This service is accessible by 8 users .So in total will be 14 users.

MOCu what type of the internet access at the office of GI ? Wired & Wireless

MOCu Any VoIP or video conferencing? No Only for GI personal office and it is part of MoCul network.

MOCu What is the daily size of average data and information interchange rate for LAN?

500 MB

MOCu Are there any internet or PC protection software? Yes Kaspersky

MOT How employees within IG office communicated and connected with the ministry they located in?

Manual

MOT Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?


MOT Is there portal secure Website for IG in Iraq? No

MOT Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

No A network infrastructure belongs to MoTrans and only 4 PCs of GI office are connected

MOT What network devices available for the IG office? Unknown switches belong to MoTrans department of IT.

MOT What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

100 Mbps

MOT What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

CAT5

MOT Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

No It a share service with MoTrans connected by STP cable.

MOT What’s the name of Internet Service Provider and what’s the allocated bandwidth?

Shared Internet with Ministry Unknown service provider with VSAT gateway of 5Mbps

MOT Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

NA

of 57

MOT What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

10 Mbps

MOT What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

Unknown

MOT Any VoIP or video conferencing? No Only for GI personal office and it is part of MoTrans network.

MOT How many users could access internet service? 4 users provided from MoTrans.

MOT what type of the internet access at the office of GI ? wired

MOT What is the daily size of average data and information interchange rate for future LAN?

500 MB

MOHe How employees within IG office communicated and connected with the ministry they located in?

Manual

MOHe Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?


MOHe Is there portal secure Website for IG in Iraq? No www.igmohe.gov.iq

MOHe Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

No

MOHe What network devices available for the IG office? NA

MOHe What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

NA

MOHe What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

NA

MOHe Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

It a share service with MoHE connected by STP cable and distributed by 16 port switch type Netgear JFS516

MOHe What’s the name of Internet Service Provider and what’s the allocated bandwidth?

Jar AlQmar (Neighbor of Moon)

MOHe Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

NA

MOHe What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

10Mbps

of 57

MOHe What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

Fiber Cable

MOHe Any VoIP or video conferencing? No Only for GI personal office and it is part of MoHE network

MOHe How many users could access internet service?

6 users 1- Department of Planning and Following : one PC for internet access to receive complains . 2- Department of Information Technology : one PC for internet access.(emails) 3- Department of Contracts: one PC for internet access.(emails) 4- GI personal use: one PC for internet access.(emails) 5- GI office: one PC for internet access.(emails) 6- Provinces committee: one PC for internet access.(emails)

MOHe what type of the internet access at the office of GI ? Wired

MOHe What is the daily size of average data and information interchange rate for future LAN?

Unknown

MOH How employees within IG office communicated and connected with the ministry they located in?

Manual

MOH Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?

No [email protected] and [email protected]

MOH Is there portal secure Website for IG in Iraq? No

MOH Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

No A network infrastructure belongs to MoH but physically separated with 60 users

MOH What network devices available for the IG office?

Four Switches type 3COM model 4210 , Sever Dell model T610 and Hp server model DL 380 G7. Two Linksys switches model SD2008 Two wireless Access Points type TP-Link model TL-WA701ND

MOH What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

100MB

MOH What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

CAT5

MOH Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

Yes They use flash modems from two ISPs.

of 57

MOH What’s the name of Internet Service Provider and what’s the allocated bandwidth?

Itisaluna (68 modems) &Kalimat 10 modems

MOH Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

NA

MOH What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

10Mbps

MOH What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

Unknown

MOH Any VoIP or video conferencing? No NA

MOH How many users could access internet service? 78 users

MOH what type of the internet access at the office of GI ? Wireless

MOH What is the daily size of average data and information interchange rate for future LAN?

500 MB

MOMD How employees within IG office communicated and connected with the ministry they located in?

Manual

MOMD Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?

No [email protected] and [email protected]

MOMD Is there portal secure Website for IG in Iraq? No

MOMD Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

Yes The only LANs used in GI office used for internet service only

MOMD What network devices available for the IG office? Yes 1x CISCO 2960 SL-PoE 24 plus wire less router type TP-link model TL-WR 941 ND.

MOMD What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

1000 Mbps (1000 base T) Gaga Ethernet.

MOMD What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

CAT6

MOMD Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

No Shared service from Ministry

MOMD What’s the name of Internet Service Provider and what’s the allocated bandwidth?

SCIS (WBB) 1 Mbps

of 57

MOMD Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

Not Available

MOMD What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

10 Mbps

MOMD What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

Unknown

MOMD Any VoIP or video conferencing? No

MOMD How many users could access internet service? Yes

15 to 20 users There are Five departments are connected to the internet LAN: 1- Administration Deapartment:4 PCs. 2- Department of Inspection: 4 PCs. 3- Department of Accountancy:3 PCs. 4- Legal Department: 4 PCs. 5- Department of Auditing: 5 PCs. Total: 20.

MOMD what type of the internet access at the office of GI ? Wired

MOMD What is the daily size of average data and information interchange rate for future LAN?

250KB

MoY How employees within IG office communicated and connected with the ministry they located in?

Manual

MoY Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?

No [email protected] and [email protected] (hot line).

MoY Is there portal secure Website for IG in Iraq? No

MoY Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

Yes LAN of 12 computers used for internet access only

MoY What network devices available for the IG office? Hub netgear FS116 8 Wireless routers TP-Link (model 941NDx1 and model 940Nx7)

MoY What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

Yes 10Mbps

MoY What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

Yes CAT5e

of 57

MoY Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

Yes Per user (no dedicated speed) via wireless Router Mikrotik model 433

MoY What’s the name of Internet Service Provider and what’s the allocated bandwidth?

Green Colored

MoY Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

Yes Not Used now

MoY What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

10 Mbps

MoY What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

In addition to WiMax E-Government There is an FTTH / FTTP (Fiber to the home or Fiber / Premises) project which is under construction in Baghdad and some other provinces as well.

MoY Any VoIP or video conferencing? No

MoY How many users could access internet service? Yes

From 12 up to 22 LAN PCs are allocated between departments as follow: 1- Department of Administration affairs: 3 PCs. 2- Department of Investigations:1 PCs. 3- Department of Auditing: 1 PCs. 4- Department of Performance Evaluation: 1 PCs 5- Department of Planning and Studies: 2 PCs. 6- Department of Provinces Affairs: 2 PCs. 7- Department of Contracts and Biddings: 2 PCs. 8- Office of IG and Complains: 3 PCs. 9- Department of Inspection: 2 PCs. 10- Department of Sports Affair: 2 PCs

MoY what type of the internet access at the office of GI ? Wired and Wireless

MoY What is the daily size of average data and information interchange rate for future LAN?

1MB

MMPW How employees within IG office communicated and connected with the ministry they located in?

Manual

MMPW Is there dedicated e-mail domain and e-mail system for IG (@IG.gov.iq) in Iraq?


MMPW Is there portal secure Website for IG in Iraq? No Through Ministry Website

of 57

MMPW Is there dedicated network for each IG office inside the ministry it located in? or its network part of the ministry network?

Yes

There are two LANs used in GI office These two LANs are divided to internal LAN which is used for information exchange such as internal LAN communication like CHAT and Conference and internal email using Outlook with an account to each employee or user. The external LAN for internet service and it part of MMPW network infrastructure

MMPW What network devices available for the IG office? eight Hub Switch type TP-link model SG1008D, a custume made server with server 2008 R2

MMPW What is the speed of the network internal (10 Mbps / 100Mbps / 1Gbps / 10Gbps)?

Yes 1000 Mbps (1000 base T) Gaga Ethernet.

MMPW What type of UTP cables (CAT5, CAT5e, CAT6, or CAT7) currently used in each IG office / Ministry?

Yes The 2 networks are using 2 kinds of cables:SFTP CAT6 (in LAN) & UTP CAT5 for internet

MMPW Is there dedicated Internet connection for each IG office inside the ministry it located in? or its Internet part of the ministry whole Internet?

No It a share service with MMPW connected by Fiber Optic MM cables a back bone in the building connected to Two CISCO Catalyst 3560G Switches.

MMPW What’s the name of Internet Service Provider and what’s the allocated bandwidth?

Earth Link with service of 2Mbps download and 1Mbps as an upload (Provided to MMWP)

MMPW Can each IG offices use the current WiMax service allocated for the Iraqi Government with specific secure connections to communicate with each other over secure channel?

Not Available

MMPW What’s the current bandwidth for WiMax connection allocated for the Iraqi Government?

10 Mbps

MMPW What’s other available options (Fiber / FTTH / Microwave / DSL / …) could be provided by ISP’s to connect all the IG offices with suitable bandwidth that carry voice and data in reliable and secure way?

Unknown

MMPW Any VoIP or video conferencing? No

of 57

MMPW How many users could access internet service?

21 users There are Eight departments are connected to the LAN: 1- Legal Department affairs:1 PC. 2- Department of invetigations:2 PCs. 3- Department of Planning: 2 PCs. 4- Department of Inspection: 1 PC. 5- Department of Evaluation: 2 PC. 6- Department of Accountance:1 PC. 7- Department of Monitoring: 2 PCs. 8- Department of resources: 6 PCs. Total: 17.

MMPW what type of the internet access at the office of GI ? Wired

MMPW What is the daily size of average data and information interchange rate for future LAN?

250 MB

of 57

SOFTWARE ASSESSMENT OUTPUT FROM SITES VISITS:

Ministry name

Question Yes/No Answer

IMN Is there any unified software that does all the IG internal operation and processes?

No

IMN Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

Yes Follow up operations

IMN Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

No Access database & filling system

IMN Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

No Manual

IMN Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

Yes All are Manual: Individuals, inspection, investigation, complaints, memorandums of inquiry, and the annual report

IMN What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

Many Reports and all of them are manual

IMN Please specify a list of process in your work done electronically and with workflow?

Archiving, issued and incoming personnel, salaries, accounts, training courses and workshops follow-up books cases, follow-up program completion of the investigative committees, commissions archiving

IMN What IG process you think it is important to be automated in your office? Stores, Fixed Assets, contained

IMN How employees within same IG office and between IG offices communication with each other electronically?

Manual

IMN How employees within IG office communicated and connected with the ministry they located in

Manual & Email

IMN What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

win XP , 7 all NL

of 57

IMN What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

office NL , Adobe NL , Antivirus weekly update L

IMN Is there any customized developed software to be used in the IG office or for IG application?

No

MOO Is there any unified software that does all the IG internal operation and processes?

No

of 57

MOO Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

1- BSA system vfp follow - up reports of the Office of Financial Supervision any final action and correspondence that took place and extract customized reports. 2- Monitoring system declared to investigate issues vfp follow the stated issues for investigation by the Bureau and the final procedures and follow the recommendations of the investigation and the issuance of this statistical reports and follow - up reports of commissions of inquiry and follow - up reports recommendations to the years 2009 , 2012 3-Follow up vfp grievances system to follow up on complaints received by the Secretariat. 4 - mail follow-up system for the Department of vfp introduction Daily Mail section and follow-up assignment and procedures . 5- studies and research system access system that contains all of the studies submitted by the staff of the planning department classified by the study name , study author and the date of submission. 6- field visits system access system shows the movement of vehicles and for each department visits , number of visits for each section in the office with the calculation of each type of visit , in addition to show the total for each section and for all of us. 7- circulars oracle system of the office staff can be found on the circulars that have been issued from the office or other destinations and cumulatively . 8- Office Management System (Plexiglas) oracle Daily Mail tracking system ( incoming and outgoing ) secret , private and normal storage with a photocopy of the book. 9- archiving system and follow - up orders access system for follow - up and referral orders and completion rates . 10- domestic flights and system access system for foreign pursue associate flights . 11- standardized contracts system access the system storing information contracts and orders formations own . 12- store system access count the stored material in addition to the needs of office materials. 13- projects access control system enter information projects and sub - projects and contracts for the formations and the possibility of search and update information 14- incoming and outgoing access daily mail tracking system of the department and the issuance of reports on overdue books ( office ) . 15- secretary System access program saves the names and phone numbers , mailing addresses and office career with the ability to search for any name enter the character

of 57

MOO Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

Yes

Office Management System (website using database oracle) Daily Mail tracking system (incoming and outgoing) secret, private and normal storage with a photocopy of the book (and prepare design and programming by department staff). Follow-up system with grievances Luggage image grievance (design and preparation by the cadre section).

MOO Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

No

Follow-up inspection visits and investigation visits model Follow-up computers and maintenance problems sudden model systems maintenance systems and programs Follow-up computer problems and sudden maintenance of computers and devices thereto model maintenance of computer equipment and accessories Follow-up time and vacations normal and pathological within Sgt model system Vacations Statistical report quarterly statistical report to the Coordinator Annual reports and quarterly report annual Office

MOO Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

No

MOO What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

Coordinator Statistical Report quarterly report and annual Office transparency reports balance audit report

of 57

MOO Please specify a list of process in your work done electronically and with workflow?

1- BSA system vfp follow - up reports of the Office of Financial Supervision any final action and correspondence that took place and extract customized reports . 2- monitoring system declared to investigate issues vfp follow the stated issues for investigation by the Bureau and the final procedures and follow the recommendations of the investigation and the issuance of this statistical reports and follow - up reports of commissions of inquiry and follow - up reports recommendations to the years 2009 , 2012 3- Follow up vfp grievances system to follow up on complaints received by the Secretariat. 4- mail follow-up system for the Department of vfp introduction Daily Mail section and follow-up assignment and procedures . 5- studies and research system access system that contains all of the studies submitted by the staff of the planning department classified by the study name , study author and the date of submission. 6- field visits system access system shows the movement of vehicles and for each department visits , number of visits for each section in the office with the calculation of each type of visit , in addition to show the total for each section and for all of us. 7-circulars oracle system system of the office staff can be found on the circulars that have been issued from the office or other destinations and cumulatively . 8- Office Management System ( Plexiglas ) oracle Daily Mail tracking system ( incoming and outgoing ) secret , private and normal storage with a photocopy of the book. 9- archiving system and follow - up orders access system for follow - up and referral orders and completion rates . 10- Travel system of internal and external access system for pursue associate testimonies . 11- standardized contracts system access the system storing information contracts and orders formations own . 12- store system access count the stored material in addition to the needs of office materials. 13- projects access control system enter information projects and sub - projects and contracts for the formations and the possibility of search and update information 14- incoming and outgoing access daily mail tracking system of the department and the issuance of reports on overdue books ( office ) . 15- secretary System access program saves the names and phone numbers , mailing addresses and office career with the ability to search for any name to enter the character

MOO What IG process you think it is important to be automated in your office? Auditing programs for financial audit

of 57

MOO How employees within same IG office and between IG offices communication with each other electronically?

1.Paper-based communication. 2. Via e-mail. 3. Via shared files

MOO How employees within IG office communicated and connected with the ministry they located in

Manual & Email

MOO What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

(All NL) Windows XP, Windows 7, Windows 8, Windows server 2008

MOO What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

The Following are NL: Office 2003,2007 Adobe reader Adobe Photoshop cs5 Adobe Dreamweaver cs5 Macro media flash 8 V.F.P 9 Outlook Messenger Acdver 12 Oracle database 12g Oracle developer 10g Oracle developer 6i The Following are L: Kasper sky 2012 Kasper sky 2012 server

MOO Is there any customized developed software to be used in the IG office or for IG application?

No

MOHR Is there any unified software that does all the IG internal operation and processes?

No

MOHR Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

No

MOHR Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

No they are planning to get new standard Archiving system

MOHR Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

No Loan inspection (Excel Sheet) not license , Prosperity Sheet Excel,

MOHR Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

Yes All are manual: Reference guide, a manual follow-up visits form Word, follow fire advances

of 57

MOHR What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

All are manual: Field audit reports, audit financial documents, the report of the bonuses and the upgrade and installation

MOHR Please specify a list of process in your work done electronically and with workflow?

HR , Accounting , Payroll, Food Blocking & Retire All Access database

MOHR What IG process you think it is important to be automated in your office? Archive Employee files , inspection the financial Records that already checked , Full Archiving System.

MOHR How employees within same IG office and between IG offices communication with each other electronically?

Phone or physical visits , internally manual

MOHR How employees within IG office communicated and connected with the ministry they located in

physically or in official manual letters

MOHR What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

Win XP + Win 7 (All NL)

MOHR What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

MS Office, Adobe , FoxPro no servers

MOHR Is there any customized developed software to be used in the IG office or for IG application?

No

MOAg Is there any unified software that does all the IG internal operation and processes?

No

MOAg Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

No

A program to follow the movement of incoming mail / function up incoming mail to the Office of the Inspector General and the actions taken by the departments and documenting these procedures electronically and is the follow-up program of follow-up by the Department The program is designed by the Division of calculators for incoming mail on (program Access and not licensed)

MOAg Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

No

Outgoing mail archiving program A program for archiving all books issued from the office the program is designed by the Division of calculators for Outgoing mail on (programs are Access and all not Licensed)

MOAg Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

No

MOAg Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

Yes All are manual: Form up to visits Manual Word, evaluating the performance of, investigative committees and investigative committees

of 57

MOAg What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

All are manual: Inspection reports, quarterly reports and annual report of the truth commissions, and investigative

MOAg Please specify a list of process in your work done electronically and with workflow?

in/out letters , Contracts notes Access databases

MOAg What IG process you think it is important to be automated in your office? Assets, compatible system to link all the exist application.

MOAg How employees within same IG office and between IG offices communication with each other electronically?

Email & Skype

MOAg How employees within IG office communicated and connected with the ministry they located in

Manual & Email

MOAg What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

win XP (5 NL) + Win7 (22 NL) & Win8 (3 NL)

MOAg What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

MS Office + Adobe , compression tools are not license

MOAg Is there any customized developed software to be used in the IG office or for IG application?

No

MOP Is there any unified software that does all the IG internal operation and processes?

No they have a few not compatible system

MOP Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

No They have some good small applications , home made systems

MOP Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

Yes home made system, ASP + SQL Server

MOP Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

No

MOP Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

No they have offline word files uploaded to the local website working in the Intranet ( Lan inside the building of the M )

MOP What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

Complains , Contract , Cases , Investigation, Accounting Reports … and many others & word templates for others

MOP Please specify a list of process in your work done electronically and with workflow?

Books in/out, Accounting, HR & Payroll, Complains , Certificates Re-Approvals , Training

MOP What IG process you think it is important to be automated in your office? bonuses , Budgeting check

of 57

MOP How employees within same IG office and between IG offices communication with each other electronically?

Phone or physical visits , internally manual

MOP How employees within IG office communicated and connected with the ministry they located in

through the Books In/Out system or manually , with other department in the M by Email and manual letters

MOP What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

Win Ser 2003 NL + 2008 L & most of PC are Win7 NL Except some PC with XP that using Oracle applications

MOP What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

Office + Adobe, CD Writer , for the servers SQL Server database & Oracle 10g (All are NL)

MOP Is there any customized developed software to be used in the IG office or for IG application?

No

MOIM Is there any unified software that does all the IG internal operation and processes?

No There is a plan

MOIM Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

Yes Home made , Access Database

MOIM Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

Yes Home made system, Access database

MOIM Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

No They have some Automated reports by excel

MOIM Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

They have offline word files uploaded to the local website working in the Intranet (LAN inside the building of the Ministry)

MOIM What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

All are Manual: Integrity reports, for our companies, for a particular contract, a particular case of internal reports, field visits …etc.

MOIM Please specify a list of process in your work done electronically and with workflow?

Books in/out, Accounting, HR & Payroll, Complains , Certificates Re-Approvals , Training , Minister system , tours … 23 small tool Access Home Made

MOIM What IG process you think it is important to be automated in your office? They are planning to create full Automated system … but seeking for a budget !!

MOIM How employees within same IG office and between IG offices communication with each other electronically?

Manual, Email, and Facebook

MOIM How employees within IG office communicated and connected with the ministry they located in

Manual, Email

MOIM What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

Win Ser 2003 & most of PC are 7 & XP All NL

of 57

MOIM What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

MS Office + Adobe , Photoshop (All NL)

MOIM Is there any customized developed software to be used in the IG office or for IG application?

No

MOCu Is there any unified software that does all the IG internal operation and processes?

No

MOCu Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

No

MOCu Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

Yes vision file , licenses , window application

MOCu Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

No

MOCu Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

Yes All are manual: Maintenance, Vacations, update Anti Virus, Software installation request, delivering Doc. & Car Maintain

MOCu What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

the reports only from Archiving its automated

MOCu Please specify a list of process in your work done electronically and with workflow?

Archiving & Emails Notes

MOCu What IG process you think it is important to be automated in your office? HR, payroll, accounting , DMS

MOCu How employees within same IG office and between IG offices communication with each other electronically?

All are manually, in a few cases they using the Emails

MOCu How employees within IG office communicated and connected with the ministry they located in

All are manually, in a few cases they using the Emails

MOCu What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

Win XP, 7 NL

MOCu What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

MS Office, Adobe, Antivirus (All NL)

MOCu Is there any customized developed software to be used in the IG office or for IG application?

No Only the Archiving System

MOCom Is there any unified software that does all the IG internal operation and processes?

No

of 57

MOCom Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

No

1 - follow-up program of investigative committees 2 - a follow-up program of citizens' complaints 3 - follow-up program contracts 4 - Vacations program 5 - Data Bank Program staff (All NL)

MOCom Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

Yes

1 - archiving program of internal and external courses 2 - archiving program writes the incoming and outgoing 3 - Health archiving program issuance of documents 4 - archiving program integrity books (All NL)

MOCom Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

No

MOCom Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

No

MOCom What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

Inspection reports, quarterly reports and annual report of the truth commissions, internal and external courses

MOCom Please specify a list of process in your work done electronically and with workflow?

Not integrated and some of them not working

MOCom What IG process you think it is important to be automated in your office? no plan because of limited budget

MOCom How employees within same IG office and between IG offices communication with each other electronically?

Manual

MOCom How employees within IG office communicated and connected with the ministry they located in

Manual

MOCom What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

29 Windows 7 professional 32bit (NL) 6 Windows 7 professional 32bit (L) 25 Windows xp sp3 (NL) 1 Server mikrotik v2.2.16 (L)

of 57

MOCom What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

15 Office 2003 (NL) 6 Office 2007 (L) 37 Office 2007 (NL) 30 Antivirus (L) 40 Adobe (NL)

MOCom Is there any customized developed software to be used in the IG office or for IG application?

No

MOTrd Is there any unified software that does all the IG internal operation and processes?

No

MOTrd Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

No they have only scan and save

MOTrd Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

No

MOTrd Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

No Follow-up system works as alternative work Checker

MOTrd Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

Yes All are manual: Inspections, investigations and complaints and memorandums of inquiry, the annual report

MOTrd What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

Manual only

MOTrd Please specify a list of process in your work done electronically and with workflow?

Issued and Ward, personnel, training courses and workshops follow the cases of books, program contracts (All using Access)

MOTrd What IG process you think it is important to be automated in your office? Stores, Fixed Assets, contained

MOTrd How employees within same IG office and between IG offices communication with each other electronically?

Manual

MOTrd How employees within IG office communicated and connected with the ministry they located in

Manual

MOTrd What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

Win XP , 7 (All NL)

MOTrd What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

MS Office NL , Adobe NL , Antivirus Weekly updated

MOTrd Is there any customized developed software to be used in the IG office or for IG application?

No

of 57

MOT Is there any unified software that does all the IG internal operation and processes?

No

MOT Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

No

they have kind of notes registration system, as below: 1- Register the letter no & date 2- Register any actions done on this letter as notes only in Gen if dept. 1 send a letter to dept.2 then dept1 will register it then send this letter as sent then dept2 will register same letter info. again as received. !!!

MOT Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

Yes they are registering the ( no, date, subject, to whom should send & some other notes )

MOT Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

No

MOT Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

Yes Form up to visits Manual Word, evaluating the performance of, investigative committees, investigative Algat, all handy and there is a system of contract and accounting, inspection visits and the incoming and outgoing

MOT What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

Inspection reports, quarterly reports and annual report of the truth commissions, and investigative

MOT Please specify a list of process in your work done electronically and with workflow?

in/out letters , Contracts notes

MOT What IG process you think it is important to be automated in your office? Assets, compatible system to calculate all the exist application.

MOT How employees within same IG office and between IG offices communication with each other electronically?

Manual

MOT How employees within IG office communicated and connected with the ministry they located in

Manual

MOT What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

Win7 + XP (All NL)

MOT What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

Office + Adobe (All NL)

MOT Is there any customized developed software to be used in the IG office or for IG application?

No

MOHe Is there any unified software that does all the IG internal operation and processes?

No

of 57

MOHe Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

No

Follow-up request counterfeiters (FoxPro), issued and incoming Iraqi Computers (SQL database), receiving complaints, the issuance of health (Access database), students transferred from outside Iraq (Access database)

MOHe Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

No

MOHe Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

No

MOHe Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

No As offline word files

MOHe What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

They have only manual reports no systematic reports at all

MOHe Please specify a list of process in your work done electronically and with workflow?

In /Out books & complains

MOHe What IG process you think it is important to be automated in your office? Archiving, DMS & work flow management

MOHe How employees within same IG office and between IG offices communication with each other electronically?

Manual and Emails

MOHe How employees within IG office communicated and connected with the ministry they located in

Manual

MOHe What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

Win 7 + XP , (NL)

MOHe What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

MS Office , Anti Virus, AutoCAD, Adobe (NL)

MOHe Is there any customized developed software to be used in the IG office or for IG application?

No

MOH Is there any unified software that does all the IG internal operation and processes?

No

MOH Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

Yes Program management and follow-up of Daily Mail Follow-up program activities of employees and absenteeism

of 57

MOH Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

No

They have many archived systems those couldn't be unified in one system: 1- Archiving system binders for employees within the Human Resources Management System and the archive everything related to the employee through the career service (equivalents - sanctions - Bonuses - Tervaat are ...... etc.) 2- Archiving system audit and investigative committees completed

MOH Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

Yes Inspection of the Med. and Most of Pre Curewent

MOH Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

Yes They have forms for the Planned Visits

MOH What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

They have a lot of licensed systems such as: Report angel Certificates to the staff report Report titles functional staff Data Report the investigative and Altdqikh committees completed Incoming and outgoing mail and late books Position control of medical devices for all health institutions The position of the surgical middle and major in all health institutions Position of dialysis Attitude tests with ringing and Mufras devices

of 57

MOH Please specify a list of process in your work done electronically and with workflow?

HR, payroll, archiving, dms, ... & many more All l are Licensed Asp.net + c # HRMS (individuals) Asp.net + c # special project statistics system (404) medical response via phone vb system Stores Asp.net + vb system of follow-up inspection visits Asp.net + vb Stats system of health service development projects vb archiving and control system trading reports issued by regulators Asp.net + vb archiving system and follow-up of incoming and outgoing books php Unified ID System php staff performance appraisal system and archive the daily activity of the Office of the Inspector General Php control system and audit purchases Php and follow-up control system guarantees good performance for companies implementing projects Asp.net + c # system of follow-up and monitor the work of long-term medical devices php automation system control department work on drugs php payroll system Php database system for the administrative aspects of the hotel and service Php electronic documentation system for the work of doctors Php conduct follow-up system orders issued Php indicators for monitoring system health departments Php investigative committees archiving system Php structural system owners Php archiving system and follow-up reports and trading Php library system php credits system

MOH What IG process you think it is important to be automated in your office? Evaluate the performance of doctors and archiving of contracts

MOH How employees within same IG office and between IG offices communication with each other electronically?

Manual & Email

of 57

MOH How employees within IG office communicated and connected with the ministry they located in

Manual

MOH What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

Win XP (70 NL) + Win 7 (30 L) + Win 7 (100 NL) + & Win8 (3 NL) + Win Server 2008R2 (2 NL)

MOH What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

Office , Adobe, compression tools (All NL)

MOH Is there any customized developed software to be used in the IG office or for IG application?

No

MOMD Is there any unified software that does all the IG internal operation and processes?

No

MOMD Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

No

MOMD Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

No Only scanning files

MOMD Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

No

MOMD Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

Yes All are Manual: Vacations , part of day vacation, Entering Authorization, visits, employees evaluation, car maintenance & promotion Request

MOMD What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

All are manual: Quarter progress Report, management, Auditing, low, inspection

MOMD Please specify a list of process in your work done electronically and with workflow?

NA

MOMD What IG process you think it is important to be automated in your office? HR, payroll, in-Out books, Flow Management system, Visits and Archiving

MOMD How employees within same IG office and between IG offices communication with each other electronically?

Manual

MOMD How employees within IG office communicated and connected with the ministry they located in

Manual

MOMD What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

Win XP + 7 (All NL)

MOMD What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

MS Office + Adobe (All NL)

of 57

MOMD Is there any customized developed software to be used in the IG office or for IG application?

No

MOY Is there any unified software that does all the IG internal operation and processes?

No

MOY Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

No

MOY Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

No

MOY Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

No

MOY Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

No

MOY What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

All are manual: Inventory. Duties. Vacations and absences

MOY Please specify a list of process in your work done electronically and with workflow?

NA

MOY What IG process you think it is important to be automated in your office? Archiving, DMS, following up

MOY How employees within same IG office and between IG offices communication with each other electronically?

Manual

MOY How employees within IG office communicated and connected with the ministry they located in

Manual

MOY What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

Win XP + 7 (All NL)

MOY What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

MS Office + Adobe (All NL)

MOY Is there any customized developed software to be used in the IG office or for IG application?

No

MoMPW Is there any unified software that does all the IG internal operation and processes?

No

MoMPW Is there an automated system for IG office flow management? If yes, what’s the name of that system and what its exact functionality, and is it licensed?

No they have more than one. Each one do part of work to follow up one department

of 57

MoMPW Is there archiving software, system, or application? If yes, what its name and operational functionality, and it licensed?

No

MoMPW Is there any auditing software used by IG office to manage their work? If yes, please list them? Are they licensed?

No

MoMPW Is there any standard template(s) for IG internal operation and process? If yes, please list them and specify why each one uses.

No

MoMPW What type of reports IG office have and which one of them automated? What’s the name of the software used to generate the automated report? Is it license?

All are manual: Urgent books, Report visits, Reports all systems equipped with grenade

MoMPW Please specify a list of process in your work done electronically and with workflow?

All are in MS Access: in - Out secure books, visit Registration, informing following system, project following up, training courses following up , email books management, complains systems, case management system and its committee, checking following up system, HR , vehicles , Review ongoing contracts lagging, black list, the program of engagements, evaluation institution, wrote Stores, salaries,

MoMPW What IG process you think it is important to be automated in your office? Unified system & ERP

MoMPW How employees within same IG office and between IG offices communication with each other electronically?

emails & manual

MoMPW How employees within IG office communicated and connected with the ministry they located in

emails & manual

MoMPW What operating system(s) used for Laptops, PC’s and Servers in each IG office? Are those operating systems licenses or not?

win XP + 7 NL

MoMPW What software(s) IG office have installed in each Laptops, PC’s and Servers? Are those licenses or not?

office + Adobe , compression tools NL

MoMPW Is there any customized developed software to be used in the IG office or for IG application?

No

of 57

HUMAN RESOURCE ASSESSMENT OUTPUT FROM SITES VISITS:

Ministry name Question Yes/No Answer

IMN How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?

45 & 25 using computers

IMN How many IT staff for each IG office and what is their qualifications? 2 employees Engineers

IMN Is there any plan for IT training? If yes, please specify. No

MOO How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?


MOO How many IT staff for each IG office and what is their qualifications? 15 employee (Developers and Engineers)

MOO Is there any plan for IT training? If yes, please specify. No

MOHR How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?

48 & 60% using the computers

MOHR How many IT staff for each IG office and what is their qualifications? 3 employees

MOHR Is there any plan for IT training? If yes, please specify. No need to do some OS training and Network administration training

MOP How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?


MOP How many IT staff for each IG office and what is their qualifications? 3 employees

MOP Is there any plan for IT training? If yes, please specify. No

MOIM How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?

110 employees and 60% using computers

of 57

MOIM How many IT staff for each IG office and what is their qualifications? 5 employees

MOIM Is there any plan for IT training? If yes, please specify. No

MOCu How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?

100 & 68% using the computers

MOCu How many IT staff for each IG office and what is their qualifications? 8 employees

MOCu Is there any plan for IT training? If yes, please specify. No They don’t have any plan for there training

MOCom How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?

102 & 70 using the computer

MOCom How many IT staff for each IG office and what is their qualifications? 2 employees

MOCom Is there any plan for IT training? If yes, please specify. No we agree with them to prepare a private plan for there IT staff to create some needed skills

MOTrd How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?


MOTrd How many IT staff for each IG office and what is their qualifications? 4 employees

MOTrd Is there any plan for IT training? If yes, please specify. No

MOAg How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?

168 & 76 using computer

MOAg How many IT staff for each IG office and what is their qualifications? 4 employees

MOAg Is there any plan for IT training? If yes, please specify. No

MOT How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?

106 & 20% using computers & 10% using computer with skills

MOT How many IT staff for each IG office and what is their qualifications? 3 employees

MOT Is there any plan for IT training? If yes, please specify. No

of 57

MOHe How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?

280 & 90% using computers

MOHe How many IT staff for each IG office and what is their qualifications? 5 employees

MOHe Is there any plan for IT training? If yes, please specify. No

MOH How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?


MOH How many IT staff for each IG office and what is their qualifications? 10 employees

MOH Is there any plan for IT training? If yes, please specify. No They ask us to prepare such a training plan for them & should be scheduled to avoid join most of one department in one course same time

MOMD How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?


MOMD How many IT staff for each IG office and what is their qualifications? 2 employees

MOMD Is there any plan for IT training? If yes, please specify. No

MOY How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?


MOY How many IT staff for each IG office and what is their qualifications? 1 employee

MOY Is there any plan for IT training? If yes, please specify. No

MoMPW How many employees are there in the IG office? Does all of them using computers (please give number or percentage)? And what’s the level of their computer skills?


MoMPW How many IT staff for each IG office and what is their qualifications? 3 employees

MoMPW Is there any plan for IT training? If yes, please specify. No

IT Needs Assessment Report - 13 Oct 2013 - English Version

Documents

Transcript of IT Needs Assessment Report - 13 Oct 2013 - English Version