IT Managers and Supervisors

Organizations That Execute

Sound Simple?Sound Simple?

Know the

GoalKnow the

Actions

Create Support Structures to

Do It

1 2 3

Wildly Important Goal

Significant ImpactIncremental Improvement

Discipline 2: Act On The Lead Measures

Weight (Pounds)Number of Calories (Diet)

Miles Run (Exercise)

Monthly Incident ReportCompliance to 8 Key

Safety StandardsREDUCE

ACCIDENTS

Monthly Sales Report Number of Out-of-StocksINCREASE STORE SALES

Measures the Goal- Measures something that

leads to the goal

LAG MEASURE LEAD MEASURE

- Something we can influence

LOSE WEIGHT

Predictive

Influence-able

Discipline 3: Keep a Compelling Scoreboard

“People play differently when they are keeping score”

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House KeepingFood & BeverageArrival TeamDinning

Discipline 4: Create Cadence of Accountability

1. Report on Last Week’s Commitments

2. Review and Update

Scoreboard3. Make Commitments For Next week

Organizations That Execute

Implementation

What doesn’t work?

Open Enrollment – Event Based-training

What does work?

1. It has to be a process, not an event

2. Working with intact teams / Business Units

3. Certifying leaders to take this to their teams- Credibility of the team - Commitment of the leader- The leader truly learns the process

4DX Manager Certification Process

11

22

LaunchPrepAnd

CoachesTraining

ManagerCert

Day 1

ManagerCert

Day 2

ManagerCert

Day 3

TeamExecution

Launch

LaunchReview

ManagerCoaching

Champion’ssummit

3 Weeks 8 Weeks

22

11

Pre-call

3- Level ImplementationManager Certification Track

2-Days 1-Day

½ -Day

1- Hour2- Hour

1-Day

1 Month Launch

High-levelWIGs

Draft of b’s:1.WIGs2.Lead Measures3.Scoreboards

Certification

Team Roll-out

ScoreboardReview

Coaching

Executive Report

1.Results2.Engagement