IT is your BusinessOSB Introduction Analysis Alternatives Implementation Financials Conclusion Issue...
Transcript of IT is your BusinessOSB Introduction Analysis Alternatives Implementation Financials Conclusion Issue...
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IT is your BusinessHiba – Jessica – Karmah – Reef
OSB
2018
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Executive Summary
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
IssueWhat strategy should John Lewis adopt to face Brexit
and the technologic trends?
RecommendationInvest in IoT to increase efficiency and enhance
customer experience
KPI’sReach 6% Operating
Margin in 2022
Brick and Mortar revenues
to recover to 2% growth in
2022
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John Lewis’ success
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Retail industry’s KSF’s
• Employee satisfaction
• Customer satisfaction
• Efficient supply chain
management
John Lewis’ success
• Partnership model
• Outstanding customer
service
• Strong relationship with
suppliers
John Lewi’s differentiation strategy and strengths made it the UK’s largest multichannel retailer
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Retail Industry trends
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Online trend heavily
disrupting the retail
industry
Online retailers dominating industry
Integration of IoT and smart
technologies and retail stores
John Lewi’s “bricks
and clicks”
Integration of online and offline
experiences
Growth of online sales by 2.3 times
within 5 years
John Lewis is adopting the online trend to survive in the industry, but opportunities to capitalize on
technology exist
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John Lewis and Brexit
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Brexit impact on the business
Workforce Supply chain
• Eastern European
maintenance and
warehouse Partners
• Difficulty of finding
replacement from UK
• Devaluation of Pound
vis-à-vis other
currencies
• Import of products
from EU
The Brexit situation is leading to financial losses due to currency changes and is disrupting the
current Partnership model
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Challenges
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Online trend threatening
sustainability of business
High competition
Economic uncertainties due
to Brexit
To survive in industry, John Lewis cannot stick to the status quo
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Alternatives
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Expand Brand Portfolio Introduce new brands exclusively online
Expand into Middle East
Access Middle East (Dubai) through online platform
(Lebe`lik) with food, home goods & technology
products
Invest in IoTInvest in the internet of things to optimize on
omnichannel presence
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Expanding Brand Portfolios
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Advantages Disadvantages
• Higher visibility to existing
products
• Compromises on physical
stores
• Doesn`t enhance supply
chain management
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Enter Dubai
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Advantages Disadvantages
• High income per capita
• Fast growing market
• Difference in cultures
• High competition
• Logistics complexity
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Invest in IoT
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Advantages Disadvantages
• Increased efficiency
• Enhanced customer
satisfaction
• Better understanding of
customer behavior
• Improve integration of
traditional & online
experience
• Cost
• Complexity
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Decision Matrix
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Expand Brand
PortfolioEnter Dubai Invest in IoT
Cost + + -
Time & Effort + -- -
Future Outlook -- + ++
Risk - -- +
TOTAL - -- +
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Decision Matrix
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Expand Brand
PortfolioEnter Dubai Invest in IoT
Cost + + -
Time & Effort + -- -
Future Outlook -- + ++
Risk - -- +
TOTAL - -- +
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Recommendation
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Invest in IoT to Optimize Omnichannel Presence and
Increase Efficiency
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“IT’s your Business”
Invest in IoTHedge against
Brexit
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
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Invest in IoT
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Department
Stores
John Lewis
Peter Johns
Waitrose
Virtual Closets
Scan & Know Mobile App
Smart Shelves
Scan & Go
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IoT in Both
Mobile App
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Customers find item online
save to favorites app provides
location item in
physical store
Scan & Know Scan & Go
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IoT in Department Stores
Virtual Closets
Customer creates an
avatar to try out
clothes on the website
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Scan & Know
Using mobile app,
scan item tags to get
more info
Fabrics
Handling
Cultural/Historical Facts
Collection Inspiration
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IoT in Waitrose
Smart Shelves
Add sensors to shelves
in selected
warehouses & stores
Inventory management
JIT Inventory
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Scan & Go
Using mobile app,
customers scan items add them to virtual
cart pay using the
app leave
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Brexit
Invest in
Futures & Options
To hedge against currency fluctuations (pound - euro)
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
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Timeline
2018 2019 2020 2021 2022
Integrate new
features
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Smart
shelves
suppliers
Select
stores for
shelves
Install
shelves
Virtual Closet
Employee training
Marketing & Promotion
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Financials – Baseline Case
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
2018 2019 2020 2021 2022
Baseline Case
Online Revenues 4,095 5,118 6,040 6,946 7,988
Growth 20% 25% 18% 15% 15%
B&M Revenues 7,803 7,413 6,745 6,745 6,745
Growth -2% -5% -9% 0% 0%
Total Revenues 11,897 12,531 12,785 13,691 14,733
Operating Profit (4.2%) 500 527 538 576 619
Assumptions
Online sales will continue to grow
B&M sales will decline due to lack of integration and shift to online shopping
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Financials – Strategy Impact
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
2018 2019 2020 2021 2022
Strategy Impact
Online Revenues (GBP Mill) 4,095 5,118 6,552 8,386 10,063
Growth 20% 25% 28% 28% 20%
B&M Revenues (GBP Mill) 7,803 7,803 7,842 7,999 8,159
Growth -2% 0% 1% 2% 2%
Total Revenues (GBP Mill) 11,897 12,921 14,393 16,385 18,222
Operating Profit (GBP Mill) 500 581 720 901 1,093
Assumptions
B&M sales will recover slightly due to new developments
OPM will increase from 4.2% to 6%
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Financials – Strategy Impact
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
2018 2019 2020 2021 2022
Strategy Impact
Online Revenues (GBP Mill) 4,095 5,118 6,552 8,386 10,063
Growth 20% 25% 28% 28% 20%
B&M Revenues (GBP Mill) 7,803 7,803 7,842 7,999 8,159
Growth -2% 0% 1% 2% 2%
Total Revenues (GBP Mill) 11,897 12,921 14,393 16,385 18,222
Operating Profit (GBP Mill) 500 581 720 901 1,093
Assumptions
B&M sales will recover slightly due to new developments
OPM will increase from 4.2% to 6%
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Financials – Incremental Costs
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
2018 2019 2020 2021 2022
Incremental Costs
Smart Shelves 75 75 50 - -
Application Development 59 65 14 16 18
Marketing & Promotions - 10 12 8 4
Training Programs 1 1 - - -
R&D 10 5 2 2 2
2 Finance/Hedging employees 0.1 0.1 0.1 0.1 0.1
Total Incremental Costs (GBP Mill) 146 156 78 27 24
Assumptions
15,000 new shelves each year for first 2 year @ $5,000 each
0.5% of revenues for features development then decreases to 0.1%
0.08% & decreases to 0.02% of revenues for additional promotions
2 finance employees at a salary of 4,000 Pounds per month
Cash Flow
of 335 Mill
GBP to
finance
costs
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Financials – Strategy Impact
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
0
200
400
600
800
1000
1200
2018 2019 2020 2021 2022
Incremental Profits
Operating Profit Strategy Total Profits
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Financials – Strategy Impact
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
2018 2019 2020 2021 2022
Operating Profit (4.2%) 500 527 538 576 619
Operating Profit 500 581 720 901 1,093
Total Incremental Costs 146 156 78 27 24
Incremental Profits - 146 - 101 104 299 450
NPV = 345 Mill
GBP
IRR = 53%
1.4 1.2 1 0.8 0.6
6% 750 584 433 295 169
8% 679 526 387 259 143
10% 616 475 346 228 120
12% 559 428 308 199 100
14% 507 386 275 174 82
Modified Growth
Dis
co
un
t R
ate
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Conclusion
OSB Introduction Analysis Alternatives Implementation Financials Conclusion
• OPM 4.2%
• Negative B&M growth
• OPM 6%
• Positive B&M growth
Hedging
against BrexitInvesting in IoT
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OSB Introduction Analysis Alternatives Implementation Financials Conclusion
Risks Mitigation
Difficulty in internal
development of app
Competition imitating
offerings
Resistance from employees
Hire expertise to develop
app
Focus on loyalty programs and post-purchase services to increase
switching costs
Focus on trainings and clearly
communicate employee gains from adopting new trends
Probability Impact