IT Essentials & CompTIA A+ Cisco NetAcad 7 November 2019 ...Nov 07, 2019 · 11. Printers 12....

Cisco NetAcad

IT Essentials & CompTIA A+Foundations for IT Careers

Hans Roeyen & Yvan RooseleerBelgian IT Academy Support Center BiASC

Cisco Diegem7 November 2019

CompTIA A+ Certification

The 4 functions of IT

The IT Framework that defines technology operations and skills

● Infrastructure● Development● Security● Data

Different Roles within the IT Framework

IT Essentials

© 2019 Cisco and/or its affiliates. All rights reserved. For Cisco Networking Academy use Only

ITE Version 7

Active Learning Expanded Coverage Improved Outcomes


Active Learning


Active Learning

More VideosLess Text

Version 6

Same Topic Version 7

• 4-5 minutes videos• More than 60 videos


Active Learning

More Interactive Activities

Over 90 Self-Diagnostic Interactive Activities and Quizzes


Expanded Coverage

1. Introduction to the Personal Computer System2. Introduction to Lab Procedures and Tool Use3. Computer Assembly4. Overview of Preventive Maintenance5. Windows Installation6. Windows Configuration and Management7. Networking Concepts8. Applied Networking9. Laptops and Mobile Devices10. Mobile, Linux, and OS X Operating Systems11. Printers12. Security13. The IT Professional14. Advanced Troubleshooting

1. Introduction to Personal Computer Hardware2. PC Assembly3. Advanced Computer Hardware4. Preventive Maintenance and Troubleshooting5. Networking Concepts6. Applied Networking7. Laptops and other Mobile Devices8. Printers9. Virtualization and Cloud Computing10. Windows Installation11. Windows Configuration12. Mobile, Linux, and OS X Operating Systems13. Security14. The IT Professional

Version 6 Topics

Version 7

NEW!

Improved Flow


Expanded Coverage

New Topics • USB-C specifications• Synchronization with cars• SSO for mobile environment• Managed and unmanaged switches• Cloud-based network controllers• IoT device installation and configuration• RFID, Zigbee, Z-wave, 3G, 4G, 5G, and LTE• IPv6 link-local addresses• DHCP reservations• Wireless Mesh Networks (WMN)• QR scanners, VR headsets, and signature pads• 3D printers and plastic filament • Off-site email applications• Cloud file storage services• Virtual application streaming/cloud-based

applications• Virtual desktop• Virtual NIC

• Windows 10 (7, 8, and 8.1 remain)• Chrome OS• HFS and swap partition• Control panels • Credential Manager and Sync Center• Active Directory Security guard • Server locks, and USB locks• MDM policies, port security, and certificates• RADIUS and TACACS• DoS, DDoS, and Rainbow table• Change management best practices• Disaster prevention and recovery• Scripting basics• Remote access technologies

Hardware Software


Improved Outcomes

Customer Service Scenarios (Video with Quiz)


Improved Outcomes

Chapter 1

Cert Checkpoint #1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Cert Checkpoint #2

Cert Checkpoint #3

Chapter 8

Chapter 9

Chapter 10

Cert Checkpoint #4

Chapter 11

Chapter 12

Chapter 13

Chapter 14

Cert Checkpoint #5

PC Hardware & Preventative Maintenance

Networking Basics

Mobile Devices & Printers

Windows Operation &

Configuration

Mobile OS & Security

Scenario-based checkpoints prepare students for real job situations


Improved Outcomes

Chapter 1

Cert Checkpoint #1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Cert Checkpoint #2

Cert Checkpoint #3

Chapter 8

Chapter 9

Chapter 10

Cert Checkpoint #4

Chapter 11

Chapter 12

Chapter 13

Chapter 14

Cert Checkpoint #5

Assessments give students hands-on and scenario-based practice

Choose to use separate or comprehensive final exams

Hands-On #1

Practice Final #1

Core 1 Practice

Hands-On #2

Practice Final #2

Core 2 Practice

ComprehensiveFinal

Final Exam #1 Final Exam #2

OR

15© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Static ItemsUsed for core items and statistical balancing. All students get these items on the exam.

Dynamic PoolTechnique for creating pools of items based on different features. Select a specific number of items from a pool, for example 15 out of 25 available.

Isomorph TemplatesA pool of unique items with differing presentation but equitable difficulty. Create a new or reuse a good existing item and modify certain elements and properties.

Three Primary Assessment Design Elements used in IT Essentials 7

Assessment Design Elements


Key Feature: Isomorphs (One to Many Items)

• We are able to create item templates from items that have features well-suited to generate isomorphs (unique items with differing presentation but equitable difficulty).

• Items are similar in psychometric properties (difficulty, discrimination) but may be different structurally (presentation of stems, exhibits, solutions, and distractors).

Item

Template -------- -------- -------- --------

Automatic Item Generation(WIP)


Isomorph Examples


ITE 7 Equipment RequirementsFocus is on Microsoft Windows 10, but includes Windows 7, Windows 8 and 8.1. Only one Microsoft operating

system installation media is required to complete the curriculum labs.

Curriculum requirements:Ratio of one Lab PC per student

Lab PC Hardware Requirements:1 PC Case with 300W power supplyIntel or AMD CPU, 1 gigahertz (GHz) or faster with support for PAE, NX, and SSE21 gigabyte (GB) RAM (32-bit) or 4 GB RAM (64-bit) (2 X 1GB or 2 X 2GB suggested)60 GB hard drive (minimum); 80 GB or more (recommended)1 DVD-ROM (minimum), DVDR, or BD/BDR1 PCI, PCIe (recommended), or AGP video card

Detailed equipment information will be available in the Instructor Lab source files and the ITE Equipment List located in the IT Essentials resources folder on netacad.com

Lab PC Repair Tools• Phillips and Flathead screwdriver• Electrostatic discharge (ESD) wrist strap and cord• Safety glasses, Lint-free cloth and a Flashlight• Thermal compound• Wire cutters, RJ-45 Crimpers, Cable strippers and a modular cable tester• Multimeter and ower supply tester

Additional Required Lab Equipment• 1 Internet connection for Internet searches and driver downloads• 1 printer or integrated printer/scanner/copier for the class to share• 1 wireless router with WPA2 support for the class to share• 2 Wireless network adapters (compatible with the above wireless router) for the class to share• Various USB flash drives for moving files between computers in the labs.• Smartphones and tablets are desirable for use with the labs in the Mobile Devices chapter

minimum requirements

http://www.netacad.com/


Easy Access to Files

Learning Paths within NetAcad

IT Essentials is part of several learning paths within the Networking Academy curriculum

CompTIA A+ Certification & IT Essentials

● IT Essentials & CompTIA A+ Certification● The 4 functions of IT● IT Essentials Approach

CompTIA A+ Certification & IT EssentialsBusiness want to meet their goals …

● Reducing costs● Reaching new customers● Improving operations● Staff productivity● Innovation● Managing threats● Globalization

… using new technology models

● Cloud computing● Mobility● Big Data● CyberSecurity● Internet of things● DevOps● Artificial Intelligence

But only 28% of companies are extremely confident in their ability to apply technology to business goals

CompTIA A+ Certification & IT Essentials

Technical skills Needed at Company

● 40% Security

● 39% Database/ Information management

● 36% PC Support

● 33% Storage/ Backup

● 31% Networks

● 29% Cloud architecture

● 27% Telecommunications

● 27% Server/ Datacenter management

● 27% Web development

● 24% Mobile device support

● 23% Application development

● 23% Big data tools/ analytics

● 20% Virtualization

Business Skills/ Soft Skills Needed at Company

● 41% Flexibility

● 39% Analytical skills

● 37% Teamwork

● 34% Customer service

● 33% Innovation/ Problem solving

● 30% Project management

● 29% Strong work ethic

● 28% Motivation

● 27% Business understanding

● 27% Broad technology knowledge

● 22% Communicator

Companies report a wide range of skills gaps. More 100 hours of research with business managers about the IT functions within companies and careers

The 4 IT Functions

Who does what?

● Infrastructure● Development● Security● Data

CompTIA A+ & IT EssentialsMessage from CompTIA

● CompTIA A+ certified professionals are proven problem solvers ● They support today’s core technologies from security to cloud to data management and more.● CompTIA A+ is the industry standard for launching IT careers into today’s digital world.● CompTIA Certification is trusted by employers around the world to identify the go-to person ● Specialized in endpoint management & technical support ● A+ certified professionals identify issues and problem solve more effectively than those without

certification.● Two Exams: Core-1 (220-1001) and Core-2 (220-1002)

Release date: January 2019● More information URL: https://certification.comptia.org/certifications/a

https://certification.comptia.org/certifications/a

CompTIA A+ & IT EssentialsCompTIA A+ Certification leads to the following Job Titles

• Service Desk Analyst • Help Desk Tech • Technical Support Specialist • Field Service Technician • Associate Network Engineer

• Data Support Technician • Desktop Support Administrator • End User Computing Technician • Help Desk Technician

• System Support Specialist

“You have to be able to adapt”-- Josh Cloud, CompTIA A+ Certified Professional

CompTIA A+ & IT EssentialsCompTIA A+ ContentThe new CompTIA A+ Core Series includes expanded content on growing parts of the IT support role

Networking and device connectivity

• Cloud and virtualization are weighed more heavily• Managing networking and device connectivity includes IoT devices and related protocols• Includes the concept of Internet appliances and end point management servers• Added wireless mesh networks to network types


Baseline security topics core to the IT support role

• Physical versus logical security concepts and measures• Social engineering• Malware detection and removal• Device hardening for not just PCs but devices in general


Different approach in defining competency in operational procedures

• Importance of documentation and using best practices• Change management• Basic disaster prevention and recovery• Privacy concerns, including GDPR and handling PII• Scripting basics• Use of remote access

Areas Covered in CompTIA A+ CertificationCore-1 (220-1001)

● Hardware - 27%

● Network and Hardware Troubleshooting - 27%

● Networking - 20%

● Mobile Devices - 14%

● Virtualization and Cloud Computing - 12%

Core-2 (220-1002)

● Operating Systems - 27%

● Software Troubleshooting - 26%

● Security - 24%

● Operational Procedures - 23%

“Prepare your students to do the job and they will pass the certification exam”

-- Teresa Sears, CompTIA, Chicago

Additional content in IT Essentials

● Troubleshooting methods● Communicating in teams● Communicating with customers● Hands-on Labs and Skills-based Exams

CompTIA A+ ExamsCompTIA certification exams are "vendor-neutral"

● Each exam covers multiple technologies, without confining the candidate to any one platform.

● Vendor-neutrality is important because it ensures IT professionals can perform important job tasks in any

technology environment.

● IT professionals with vendor-neutral certifications can consider multiple solutions in their approach to

problem-solving, making them more flexible and adaptable than those with training in just one technology.

CompTIA A+ ExamsCompTIA exams are “high stakes” exams

● An extraordinarily high level of rigor is employed in developing CompTIA certifications

● Each question created for a CompTIA exam undergoes multiple layers of quality assurance

Performance Certification

● CompTIA performance certifications validate the skills associated with a particular job or responsibility

● They include simulations that require the test taker to demonstrate multi-step knowledge to complete a

task. CompTIA has a higher ratio of these types of questions than some other IT certifying bodies

Interactive Course Materials - IT EssentialsIT Essentials by Cisco NetAcad prepares students for the two exams of CompTIA A+

certification

● No one can produce an interactive course like Cisco NetAcad○ Text + Images + Videos + Interactive exercises + Games + Summaries

○ Simulations + Labs + Tests

● Hands-on offering 99 labs○ Endpoint hardware & Peripherals

○ Client operating systems & mobile

● Advanced Simulation Tools: Packet tracer, Desktop computer, Laptop

● Problem-solving, organization & troubleshooting

● Communicating in teams and with customers

● Instructor-led but also self-directed learning and self evaluation

IT Essentials - Didactic Approach & OrganizationRound 1 - chapter by chapter/ flexible sequence

Instructor-led: in person or remote

-instructor briefing: course content (Powerpoint)

-motivate, clarify, plan, coach

Individual or team tasks: open learning center

-watch videos

-browse chapter content

-interactive exercises => quiz + feedback analysis

-document, portfolio

Individual or team tasks: computer lab

-Packet Tracer labs & simulation exercises


Round 2 - return to start - review and expand

Instructor-led

-instructor briefing: hands-on labs

-motivate, clarify, plan, coach

Individual or team tasks: open learning center

-review interactive exercises

-review quiz results - learn from previous mistakes

-chapter tests + feedback analysis


Individual or team tasks: hardware lab

-hands-on labs with physical hardware and software


Round 3 - Exam & Evaluation-skills-based exam

-final exam

-oral exam: random questions, interactive exercises

CompTIA A+ Technical AreasCore-1 (220-1001)

Hardware

● Explain basic cable and connector types, features, and their purposes

● Summarize power supply types and features

● Select and configure appropriate components & devices for a custom PC configuration to meet customer specifications or

needs

● Configure SOHO multifunction devices/printers and settings

● Install and maintain various print technologies


Network and Hardware Troubleshooting

● Use the best practice methodology to resolve problems● Troubleshoot hard drives and RAID arrays and problems related to motherboards, RAM, power and more● Troubleshoot video, projector, and display issues● Troubleshoot common mobile device issues while adhering to the appropriate procedures● Troubleshoot common wired and wireless network problems


Networking

● Compare and contrast TCP and UDP ports, protocols, and their purposes

● Compare and contrast common networking hardware devices

● Install and configure a basic wired/wireless SOHO network

● Compare and contrast wireless networking protocols

● Summarize the properties and purposes of services provided by networked hosts

● Explain common network configuration concepts

● Compare and contrast Internet connection types, network types, and their features


Mobile Devices

● Install and configure laptop & components

● Compare and contrast characteristics of various types of other mobile devices

● Connect and configure accessories and ports of other mobile devices & accessories

● Configure basic mobile device network connectivity and application support

● Use methods to perform mobile device synchronization


Virtualization and Cloud Computing

● Compare and contrast cloud computing concepts

● Set up and configure client-side virtualization


Operating Systems

● Compare and contrast common operating system types and their purposes

● Compare and contrast features of Microsoft Windows versions

● Summarize general OS installation considerations and upgrade methods

● Use appropriate Microsoft command line tools

● Use Microsoft operating system features and tools

● Use Microsoft Windows Control Panel utilities

● Summarize application installation and configuration concepts

● Configure Microsoft Windows networking on a client/desktop

● Use features and tools of the Mac OS and Linux client/desktop operating systems


Software Troubleshooting

● Troubleshoot Microsoft Windows OS problems

● Troubleshoot and resolve PC security issues

● Use best practice procedures for malware removal

● Troubleshoot mobile OS and application issues

● Troubleshoot mobile OS and application security issues

Pearson Vue Certification Statistics

IT Essentials & CompTIA A+ Cisco NetAcad 7 November 2019 ...Nov 07, 2019 · 11. Printers 12....

Documents

Transcript of IT Essentials & CompTIA A+ Cisco NetAcad 7 November 2019 ...Nov 07, 2019 · 11. Printers 12....