IT Department Packages Brochure

7/29/2019 IT Department Packages Brochure

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IT DpatmtOuTsOurceD sOluTIOns fOr yOur busIness

www.edgeitsupport.com+44 (0) 2081 444103


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Ee IT Busiess Surt

Re. Were IT.

conTEnTSU S E o U R S E l E c T o R o n p a g E 0 4 T o c h o o S E a S U I T a B l E p a c k a g E o R y o U R o R g a n I S a T I o n o RS I m p l y c a l l U S o n + 4 4 ( 0 ) 2 0 8 1 4 4 4 10 3 T o d I S c U S S y o U R R E q U I R E m E n T S W I T h o n E o o U Rc o n S U l T a n T S .

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08 IT det. pus

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10 IT det. pr

10 prii

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12 IT det. preiu

12 prii

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Relax. W o IT.

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SElEcT yoURpackagEE v E R y o R g a n I S a T I o n S R E q U I R E m E n T S a n d E x p E c T a T I o n S a R E d I E R E n T . o U R I T

S U p p o R T p a c k a g E S a R E d E S I g n E d T o m a k E I T a S E a S y a S p o S S I B l E T o S E l E c T T h E

c o R R E c T E a T U R E S o R y o U R o R g a n I S a T I o n .

Serie lees

SLA Response Time 8 Hours 6 Hours 4 Hours 2 Hours

Custom SLA Response Time (Min 45 mins) Optional

Iusie Series

Unlimited Remote / Telephone Support (9:00 to 18:00

Mon - Fri)

Unlimited Remote / Telephone Support (8:00 to 20:00

Mon - Fri)

On-Site Support Support Blocks Support Blocks Support Blocks Support Blocks

Saturday Support Optional

Sunday & Public Holiday Support Optional Optional

Workstation & Server Health Monitoring (inc. Antivirus &

Backup)

Patch Management

(Workstations & Servers)

Hardware Firmware Management Optional

Server Administration

Preventative Maintenance Optional

Vendor & 3rd Party Management Optional

Dedicated Account Manager

Quarterly Reviews Optional

Disaster Recovery Management Optional

Str pus pr preiuEe IT dertet:


5/14

05

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l U T o n a I R p o R T .


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Serie oeriew

Ie r busiesses tt re i r w-st IT Surt

suti, te Ee IT dertet Str e is ur st

ei e.

our Serie des ws u ur risti uiite

ess t ur eert te Rete Surt. oer 90%

issues be rese rete. Te Serie des erte r

9:00 t 6:00 m - ri t ssist u wit re

ur IT Irstruture. Tis eet iet serie

ries ur busierss wit surt uri wri urs

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ti ese ur ses te :

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07

> Low Cost IT Support

> Unlimited Remote Support

> 8 Hours Gauranteed Response> Access to our UK Service Desk

> On-Site Support Blocks Available

K fat


8/14

Serie oeriew

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ers reesie IT Surt urtee resse

Serie lee areeet 6 urs e r criti Issues.

prtie itri & eet ur IT Sstes

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us e is feibe, sebe suti r ur risti.

our pus e is bse sebe uti tt

wi surt ur ristis reuireets t i ee,

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deite aut mer, uiite use te Serie des

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cst-eetie sebe utsure IT ertet suti.

prtie itri & eet IT sstes

Uiite use ur Serie des, m - ri, 9:00 - 6:00

prii



ti ese ur ses te :

0843 658 0757



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sebe me IT Surt dertet suti iui

rtie itri & eet, urtee resse

ties uiite Serie des.

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09

> Cost Effective & Scaleable

> Proactive Monitoring & Support

> 6 Hours Gauranteed Response

> Saturday Support Optional> Dedicated Account Manager

K fat


10/14

Serie oeriew

desie r ristis tt ee IT s missi criti,

te Ee IT dertet pr e ers reesie IT

Surt wit st urtee resse Serie lee areeet

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prtie itri & eet ur IT Sstes

Irstruture, reettie itee, t eet

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8:00 t 8:00, m tru Stur s str.

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suti r ur risti.

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cst-eetie sebe utsure IT ertet suti.

prtie itri & eet IT sstes

Uiite use ur Serie des etee urs m - ri

8:00 - 8:00

pt meet & preettie mitee

prii



ti ese ur ses te :

0843 658 0757



Ee IT dertet pr pe ers reesie

sebe me IT Surt dertet suti iui

rtie itri & eet, urtee resse

ties uiite Serie des r etee urs

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11

> Comprehensive Support

> Preventative Maintenance

> Proactive Monitoring & Support

> Extended Hours Support (8:00 - 20:00)

> Patch Management

> Dedicated Account Manager

K fat


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Serie oeriew

Ri resse, isster reer et eerti

ibetwee. Te Ee IT dertet preiu is ur st

reesie e eri ur stest urtee

resse Serie lee areeet 2 urs e r criti

Issues t t wit te ti t wer t u t 45 iutes.

a ete IT dertet eet suti itee

r use i i-ressure, tie-sesitie eirets wit ur

iest ees series uiest resse ties ue

wit er & 3r rt eet, isster reer

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creesie, rtie et IT sstes,

irstruture, stwre & rwre.

Uiite use ur Serie des etee urs m - St

8:00 - 8:00.

pt eet, reettie itee, 3r rt &

er eet.

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ti ese ur ses te :

0843 658 0757



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13

> Proactive Monitoring

> Extended Support Hours

> Disaster Recovery Management

> Guaranteed Rapid Response

> Patch Management

> Dedicated Account Manager> Weekend Support

> 3rd Party & Vendor Managment

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14/14

Wrs R, letwrt

herts, Sg6 1gJ

t +44 0 2081 444103

e tt@eeitsurt.

i www.eeitsurt.

Re.Were IT.

IT Department Packages Brochure

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