Anthony K. Richardson5604 Gregory Court Portsmouth, VA 23703 arichardson32@cox.net

Contact Info: 757-284-0645

Information Technology Systems Positions

Exceptional Computer Technician with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer

and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing

reliability and improving productivity. Possess a broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.

Technical Skills/Experience

Experience in installing HDD, Motherboards, RAM augmentation, processors, video cards , etc Over 15 years of experience in the computer field Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital

assistants, smartphones, software deployment, security updates and patches. Windows 9X/NT/ 98/2000/XP/Visa/ Windows 7, Mac OS, Windows Server 2003/2013 MS Office Applications (Word, Excel, Access, Outlook Express and Power point) Experience with help desk troubleshooting Excellent knowledge of tools, equipment, practices and methods of installing, cleaning, adjusting and

repairing computers. Strong knowledge of basic electronic concepts and principles of electronic data processing, digital processing.

Digital electronic logic, computer time-sharing operations and data transmissions. Excellent interpersonal skills using tact, patience and courtesy. Excellent knowledge of technical aspects of field or specialty. Remarkable ability to install, replaces, maintain and repair various types of computer systems and related

equipment effectively and efficiently. Strong ability to configure labs and LANS/WAN/Wi-Fi Strong ability to schedule maintenance and repair work, setting and meeting time lines. In-depth ability to understand and carry out oral and written direction. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital

assistants, smartphones, software deployment, security updates and patches. Strong Knowledge with systems administration

Education

Churchland High School – Portsmouth Va. (Diploma 1992)

High School Diploma

ECPI – Newport News, VA (2/2009-8/2010)

Pursed a Associates Degree: Electronics Engineering

Tidewater Community College – Portsmouth, VA (Graduated 2015)

Associates Degree: Information System Technology

Employment Experience

Sumitomo Drive Technologies - Suffolk, VA (7/2014 - Current) Material Handler I (Entry Level Position)

Receive, unpack, check, and store merchandise or materials Fill requisitions and orders Pack, crate and ship products and materials to departments, or assembly lines Operate forklift or use pallet jack to move bulk product to the proper destination point Receive, unpack, check, and store merchandise or materials Prepare boxes & package material for orders to ship or stocked

CH2Mill - Suffolk, VA (3/2011 - 3/2014)Sanitation Engineer Technician Helper (Temporary)

Help Desk troubleshooting Resolve computer software problems and oversee hardware performance to assure effective utilization

of software Install computer hardware and software Assist, manage and resolve hardware and software issues Help Install Telog Communications units in pump stations Disassemble and reassemble computer units as per work instructions Laptop & Desktop Computer Repair when needed Learn about computer platforms and operating systems Install, configure, maintain and switches and routers

Southeastern Freight Lines - Portsmouth, VA (8/2008 –10/2009)Forklift Operator (Part-Time)

Operate the Forklift & Pallet Jack Deliver products to various units in safely and timely manner Load and unload products from trailers using forklift trucks and other material handling equipment Stock control & Order items Monitor and maintain accurate inventory Maintain material handling equipment by recharging, cleaning, oiling, refueling and other necessary

actions, and record all information on log sheet. Sort, pack, wrap, tie and label products as per company procedures Clean work area and equipment regularly by removing empty pallets, wood and plastic

Chesapeake Hardwood Products - Chesapeake, VA (9/1997 - 8/2008)Ink Specialist/Machine Saw Operator

Operated the Forklift, Pallet Jack and other tools and equipment (Load & Off Load Trucks) Operated Machines (CNC Holzma Saws Operator)(Paint Mixing Machines) Implement safety procedures and standards in warehouse Move and load hazardous wastes under direction of supervisor Design and implement best practices in warehouse operations Worked on the Assembly Line getting products to and from the supply trucks Maintain, manage and update inventory controls Worked in the Quality Assurance office handling computer issues with the computers Monitor and maintain accurate inventory

Responsible for shipping and receiving material Warehouse Supervisor Maintain forklift equipment by troubleshooting breakdowns, performing preventive maintenance,

recommending repairs and performing routine pre and post inspections Check quality and condition of items in a warehouse Verify markings and assigned numbers on materials and items Record information regarding movements of supplies, materials and finished products