IT Academy Job Description - rebhc.org€¦ · MassMutual IT Academy Job Description High School...

MassMutual IT Academy Job Description High School Position (for 10 & 11 Graders)

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Position Information Job ID: H 01 Position Title: Data Analyst Technician Job Location: Springfield, MA Business Unit: IT Strategy and Performance Department Name: IT Learning & Development Hiring Manager: Shane Robitaille/Pam Mathison

Position Description

The IT Learning & Development team is responsible for, among other things, developing and implementing the IT Academy intern program. This important position requires an energetic, detail-oriented, creative and Microsoft Excel-savvy student who can help us organize our data from various sources and build a new Excel database. Attention to detail and exceptional communication skills is a must. Other responsibilities might include helping to update the IT Academy SharePoint website, mobile app and digital communication initiatives (e.g., email newsletters, PowerPoint presentations, etc.).

The essential duties and responsibilities for this position include:

Creating and maintaining Excel spreadsheets

Copying/pasting/cross-referencing data from multiple spreadsheets

Creating new data from Word and other digital sources

Creating PowerPoint presentations

Updating IT Academy SharePoint website

Updating IT Academy mobile app

Writing short articles/communications

Competencies required for the position:

Strong Microsoft Excel skills

Meticulous attention to detail (Very important data needs to be accurate! )

Basic Microsoft Word skills

Outstanding written and verbal communication skills

Basic digital graphics skills

Basic understanding of HTML/web development is a plus

Able to handle some level of ambiguity (self-directed)

Strong attention to detail

Highly motivated with the ability to work in a fast paced, multitasking environment

Ability to take minimal direction when performing activities

Rank the Following Skills Related to this Position from Highest (1) to Lowest (5)

Detail Oriented: 1

Customer Service: 3

Written and Verbal Communication: 2

Technical: 2

Creativity: 3


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Position Information

Job ID: H 02 Position Title: R&D Junior Analyst Job Location: Springfield, MA

Business Unit: ENTERPRISE ARCHITECTURE & WORKPLACE SOLUTIONS DEVELOPMENT Department Name: Workplace Solutions Development Research & Development (R&D)

Hiring Manager: Joe Calabrese & Jeff Letendre Position Type: High School


MassMutual is a Fortune 100 insurance and financial services company with a dedicated focus on providing solutions

to meet people’s financial needs. We are seeking a motivated, engaging and detail orientated junior analyst to assist

with our project portfolio. This position will be focused on assisting with projects, documenting processes,

engagement to help strengthen our team through team work and collaboration.

What we can do for you We offer you the ability to show off your talents and build your skills! As a junior analyst you will benefit from on the

job training and mentoring along with participation in team projects, professional development and social events.

You will assist our system consultants with a variety of projects including cloud applications, enterprise mobility

improvements, collaboration tools and next generation computing.

You’ll do this by:

Building your communication skills through the development and delivery of key enterprise projects

You will have the opportunity to interact with various business partners

Participate in projects that directly impact business value.

Assist in our world class TECH Showcase that highlights technology advances our team is executing

Engage teammates to foster increasing your technical knowledge!

Primary Skills Required

Strong problem solving and logical skills

Practical ability to visualize data, communicate data, and utilize data effectively

Excellent communication skills needed for business partner interaction Documentation and technical writing experience a plus

Knowledge of computer and mobile devices (Windows, Mac OSX, iOS, Android)

Ability to utilize Microsoft Office suite


Technical: 4

Detail Oriented: 3

Written and Verbal Communication: 1 Customer Service: 2

Creativity: 5


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Position Information Job ID: H 03 Position Title: Model Office Technician Intern Job Location: Springfield, MA Business Unit: Enterprise Architecture & Workplace Solutions Development Department Name: Workplace Solutions Development Hiring Manager: Laura Vitolo

Position Description To assist in in the Model Office with research, troubleshooting, testing and documenting, all aspects of field technology support. The Model office is responsible for replicating the field offices, and testing in a real world environment. The candidate would assist with everyday maintenance of the model office devices, update the model office device inventory database. The candidate would also be exposed to new technologies and trends including new browsers, operating systems, mobile devices, cloud computing, security/encryption, and third party vendor software.

The essential duties and responsibilities for this position include: Work with Windows Vista, 7, 8.1 and Windows 10 along with Mac devices. Test Fieldnet applications using Internet

Explorer 9, 10, 11 and Edge, Safari, Firefox and Chrome browsers and document results.

Working with our Model Office Lead conduct research on specific technologies and trends and determine benefit to field users.

Update operating systems and applications on mobile devices to enable field testing

Maintain model office database of devices

Participate in testing application updates on various configurations

Research and do comparisons of tablet devices and their capabilities

Build, configure and maintain model office devices ( troubleshoot hardware and software issues, install software)

Performance objectives:

Update Model Office Device Database

Document Testing procedures and findings

Complete assigned tasks in a timely fashion and according to an agreed upon timeframes

Keep all model office devices up to date as directed Primary Skills Required

Above average working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Access)

Experience with mobiles devices such as iPhone, iPad, Android devices, Windows phones, Windows tablets, Blackberry a plus

Experience with Mac, a plus

Ability to learn to use Windows 10 and Mac

Ability to document workflows and processes

Ability to setup and troubleshoot pc hardware and software

Competencies required for the position:

Technical knowledge of Microsoft operating systems and computer hardware/systems

The candidate must be able to pay attention to detail An ability to handle multiple assignments

Strong written communications skills

Possess good customer service skills (for client interaction)

Rank the Following Skills Related to this Position from Highest (1) to Lowest (5) Technical: 1

Customer Service: 1


Detail Oriented: 2


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Position Information Job ID: H 06 Position Title: Systems Specialist Intern Job Location: Springfield, MA Business Unit: CORE Solutions Development Department Name: Corporate Application Solutions Hiring Manager: Yvette Ali


The Corporate Application Solutions team develops and maintains high quality solutions that enable finance, investments, legal,

and compliance functions across the business. This position will get you immersed in providing support, documentation, and

development with the following areas:

Murex – Derivatives Accounting & Reporting

Calypso – MassMutual’s Collateral Management platform, implemented in 2015.

Over 80 Other Applications, including Investment and Securities Accounting Platforms.

In this position, interns will work closely with the development team to provide additional support as requested, but will also

focus on organizing and bringing our documentation / knowledge library up-to-date. This role will provide exposure to

application development / implementation, change management, and customer service.

What we can do for you We can offer you the ability to exercise and build your professional and technical skills by working with experienced teammates on a multitude of assignments. You’ll have opportunities to explore the wide variety of applications by our team and opportunities to complete higher-level assignments based on the effort you put in. We strongly recommend you take the initiative, ask questions, and learn as much as possible throughout the duration of the internship. You’ll do this by:

1. Fulfilling entry-level general requests for multiple applications 2. Participating in our weekly huddles, problem solves, and other relevant meetings 3. Gathering, organizing, and building our knowledge library to ensure that all documents are current and up-to-date. 4. Assisting the team in completing baseline assignments as needed 5. Working to drive continuous improvement across our team by maintaining our Huddle Board, and performing the

analysis / work necessary to develop metrics and tracking mechanisms to drive further improvement.

Primary Skills Required Familiarity with MS Office Products (Word, Excel, etc.) and MS Outlook Strong problem solving and logical skills Documentation Skills and Technical writing experience a plus Beginner Programming Knowledge a Plus! (SQL, Java, any Scripting)

SharePoint Experience a Plus – Ability to perform basic development functions in SharePoint including making lists,

designing simple web pages, and categorizing documents. (More points for knowledge of HTML / Javascript!)

Rank the Following Skills Related to this Position from Highest (1) to Lowest (5) Technical: 1 Detail Oriented: 1 Written and Verbal Communication: 2 Customer Service: 3 Creativity: 5


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Position Information Job ID: H 07 Position Title: Network Support Intern Job Location: Springfield, MA Business Unit: IT Operations Firewall & Networking Services Department Name: Network Support Services (NSS) – Team 2 Hiring Manager: Pete DeSisto


MassMutual is a Fortune 100 insurance and financial services company with a razor-sharp focus on protecting the

company’s information assets. We are seeking an energetic and highly motivated Network Support intern to assist

with supporting our Network Engineering, Firewall Engineering and Network Systems Services teams. This position

will be focused on assisting with incident remediation, new equipment installation and equipment asset

management/analysis.

What we can do for you We can offer you the ability to show off your talents and build your skills! As an Intern you will benefit from on the

job training and mentoring along with participation in team projects, social events, and professional development.

You will be responsible for supporting a number of network infrastructure related initiatives, working alongside

senior network support personnel. You will have the opportunity to interact with and support business partners and

participate in projects that directly impact business value.

You’ll do this by: Assisting with production incident investigations and remediation

Assisting with project based network tasks to help build out or maintain MassMutual’s network infrastructure

Supporting tasks related to our asset management systems

Looks for and finds ways to improve operations

Working hard with a passion for information security and process improvement


Understand general fundamentals of computer network architecture


Practical ability to visualize data, communicate data, and utilize data effectively

Excellent communication skills needed for client interaction

Documentation skills and technical writing experience a plus


Technical: 2

Detail Oriented: 3


Customer Service: 4 Creativity: 1


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Position Information

Job ID: H 09 Position Title: IT Customer Service Onboarding Technician Job Location: Springfield, MA

Business Unit: Enterprise Technology Organization Department Name: IT Customer Service – Onboarding

Hiring Manager: Nicole Pepin

Position Description The onboarding team is a specialized work-cell designed to take care of all of the onboarding and off-boarding needs for new employees and employees transitioning within MassMutual. Onboarding/Off-boarding includes setting up employee desk space (desktop/laptop, computer displays, computer peripherals including keyboard and mouse, and desk phone) and requests for accessing systems and software necessary for their job. In this position you will be setting up workstations and address other computer related issues for employees. This customer service position will give you the opportunity to meet a variety of people from across the company, at all levels.

The essential duties and responsibilities for this position include:

Initializing all requests for access to specific systems, equipment and software for employees Assuring all work queues are assigned out and deployed on-time

Tracking daily ticketing inventory levels to ensure completion

Provide warranty follow-up calls to ensure requirements have been met

Triage incident calls and emails to appropriate person

Assist with demand capacity analysis Analysis of onboarding/off-boarding trends (Strong Excel skills needed)

Collaborate on large enterprise wide Onboarding/HR project

Process confirm individual discipline team functions

Process map existing functions to document current state

Review recorded call logs for quality assurance Competencies required for the position:

Work collaboratively with others, quick learner and work efficiently with an attention to detail.

Possess excellent customer service skills and the ability to clearly describe problem issues and convey technical information.

Demonstrate strong written, verbal communication and organizational skills. Ability to learn new software quickly with minimal supervision

Highly motivated with the ability to work in a fast paced, multitasking, high call volume environment that averages over 10,000 calls per month.

Ability to understand PC hardware set up and software and troubleshoot related problems and strong conceptual working knowledge of standard OS desktops is a plus.


Knowledge of the following PC operating systems: Windows XP, Windows 7 and Windows 2010 Strong technical knowledge in the following Software Applications: Office 2003, 2007 and or 2010

Strong technical knowledge of Microsoft Excel (formulas and charts)

Strong technical knowledge using MS Outlook 2003 or newer

Rank the Following Skills Related to this Position from Highest (1) to Lowest (5) Technical: 3

Detail Oriented: 1


Customer Service: 1

Creativity: 3


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Position Information Job ID: H 08, H 10, H 11, H 12 Total positions: 4 Position Title: Fulfillment Technician Intern Job Location: Springfield, MA Business Unit: Enterprise Technology Organization (ETO) Department Name: IT Customer Service Hiring Manager: Jim Cloutier


Responsible for responding to client inquiries concerning a variety of application, hardware and software problems of all

installed applications, hardware and software products supported by IT. Records inquiries, services requests, coordinates and

facilitates a rapid response to incidents which impact application availability functionality or performance. Installation of both

HW and SW products and applications as well as the trouble shooting of both as needed. Tracking and completing the status of

ticketed work for our customers and following up to ensure client satisfaction.

If you are interested in getting us started down this new path, read on…

What we can do for you We can offer you the ability to show your stuff and build your skills while providing excellent Customer Service and assistance on the Fulfillment/Desktop Support IT Customer Service Team. You will receive detailed instruction, guidance and direct supervision and be allowed to be an integral part of the Fulfillment team. Generally you will be performing relatively routine duties in Desktop Support, Software/Hardware installation, mobility and the Microsoft Office areas. You’ll do this by: Working as a team to complete prioritized work daily. Attending daily Huddles and Problem Solving sessions. Having the opportunity to read/write Standard Work. Building your communication skills. Working hard with a passion for exceptional Customer Service! Primary Skills Required

Must have excellent written and verbal communication skills and be able to follow general instructions and procedures

Applies basic PC skills Deals with high-priority work activities first and is able to surface problems and issues with speed and accuracy

Rank the Following Skills Related to this Position from Highest (1) to Lowest (5) Technical: 4 Detail Oriented: 3 Written and Verbal Communication: 2 Customer Service: 1 Creativity:5


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Position Information Job ID: H 13 Position Title: Partner Engagement Intern Job Location: Springfield, MA Business Unit: Partner Deliver Services Department Name: Partner Engagement Hiring Manager: Penny Whitaker/Ray Sussmann Position Type: High School or College


Partner Engagement is a new team at MassMutual that was built as a direct response to MMWay Wave 6C who is focused on making IT more efficient, easier to navigate, and easier to do business with. Partner Engagement is also accountable for the delivery of IT programs, projects and enhancements. There are three primary roles on the team: The Business Technology Partner, Domain Portfolio Manager, and Business Technology Advocate.

The Business Technology Partner (BTP) is a trusted, value added technology advisor and advocate,

demonstrating strong understanding of our partner’s business domains. Provides proactive consulting,

collaborative creation of joint vision & strategy, portfolio planning & delivery aligned to key business

outcomes, and is a champion for continuous improvement ensuring that our IT organization meets our

partner’s expectations.

The Domain Portfolio Manager (DPM) develops and maintains an IT demand portfolio via a dashboard that

that summarizes project and portfolio health, operations and IT service performance for communication to

senior IT and business management. The DPM analyzes and aligns portfolio performance, risks and measures

through business focused outcomes, advises in priority negotiation of competing deliverables and assists in

the development and maintenance of prioritization and demand management processes. The DPM monitors

financial and resource forecasts and ensures an overall plan that supports on schedule and on budget IT

delivery.

The Business Technology Advocate (BTA) is…

What we can do for you We can offer you the ability to show off your talents and build your skills! As an Intern you will benefit from on the

job training and mentoring along with participation in team projects and professional development. You will be

responsible for supporting the Business Technology Partners, Domain Portfolio Managers, and Business Technology

Advocates with a variety of efforts in support of our customers. You will have the opportunity to interact with and

support business partners and participate in projects that directly impact business value.


Strong interpersonal skills and ability to work independently


Familiarity with MS Office Products (Word, Excel, etc), SharePoint and MS Outlook


Technical: 4 Detail Oriented: 1

Written and Verbal Communication: 2 Customer Service: 5

Creativity: 3


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Position Information Job ID: H 16 Position Title: Retirement Services e4 Intern Job Location: Enfield, CT Business Unit: Enterprise Technology Organization (ETO) Department Name: Retirement Services Hiring Manager: Bill Galica


The Retirement Services Systems Production Support team at MassMutual has an opening for an Intern that will provide support for the

Electronic Enhanced Enrollment Experience (e4) wireless 401k enrollment systems at MassMutual. The responsibility includes support,

administration and maintenance of the systems. Specific responsibilities include:

Retirement Services Support Responsibilities:

Retirement Services Reflex Operations Support

The Retirement Services Reflex Operations Production Support organization includes a dynamic group of twenty associates

supporting the RS portfolio of key Investment, Administrative & Reporting applications in a collaborative forum with our RS

Business partners, RS Development group and the ETO organization.

Retirement Services Administration Support:

Provide limited support as part of the Retirement Services Systems Team Perform routine maintenance on the e4 systems

Collaborate with Retirement Services Retirement Education Specialist to ensure successful e4 meetings

Organize and maintain spare parts inventory

Organize and maintain systems inventory

Coordinate repair or replacement of failed hardware

Determine root cause of problems and resolve in a timely fashion Primary Skills Required

Strong technical background

Excellent communications, analysis and problem-solving skills

Self-starter who can work in a team environment, as well as independently

Ability to prioritize and manage multiple tasks successfully

Considering pursuing a Bachelor's degree, preferably in a technical field, such as computer science

Rank the Following Skills Related to this Position from Highest (1) to Lowest (5) Technical: 1 Detail Oriented: 3 Written and Verbal Communication: 2 Customer Service: 5 Creativity: 4


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Position Information Job ID: H 17 Total positions: 1-2 Position Title: Portfolio Analyst Intern Job Location: Enfield, CT Business Unit: Retirement Services Planning Department Name: Partner Delivery Services Hiring Manager: Bill Watson

Position Description As part of the RS IT Planning & Strategy team you will serve a variety of roles to support planning activities across Retirement Services. This includes working with project financials, creating reports and working with other planning tools. This is an exciting opportunity to learn how an IT organization plans, resources and monitors projects. Day-to-day activities include building resource capacity and portfolio reports along with updating and maintaining portfolio financials. There are many special assignments that could include working with Visio (and other tools) to develop process maps and to support other needs of the Planning team. Retirement Services Mission: We provide intermediaries, employers and their employees with world-class customer service, tools and guidance that drive effective and financially competitive workplace retirement plans. Our IT Planning Team works to ensure we continue to sustain and grow our business by ensuring we work on the right projects at the right time.

Daily tasks/responsibility:

• Collaborate with other Planning Team members (Portfolio Manager, Capacity Manager, and Portfolio Analysts) to provide support for all phases of demand management and planning.

• Assist in the development and maintenance of various portfolio processes. • Create reports (in Excel) that provide optics into the RS portfolio and resource plans.

• Help analyze portfolio performance and quality metrics for use identifying when corrective action is needed.


Excellent team player, quick learner while working efficiently with an attention to detail

Needs to be able to work in a collaborative environment

Excellent analytical and problem solving skills

Strong ability to adapt to changing priorities in a very fast paced environment


Technical: 3

Detail Oriented: 2 Written and Verbal Communication: 4



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Position Information: Job ID: H 19 Position Title: Information Security Intern Job Location: Springfield, MA Business Unit: Cyber Incident Response Department Name: Enterprise Information Risk Management Hiring Manager: Sarah Porter

Position Description: The Cyber Incident Response intern will work with key stakeholders from across the enterprise (IT operations, legal, compliance,

enterprise risk management, PR, etc.) to prepare the organization to respond swiftly to cyber incidents.


What we can do for you: We can offer you the ability to show your stuff and build your skills, by working on projects that will transform the way we approach cyber incident response. You will learn about the value of professional relationships through the use of our matrix organization to resolve cyber incidents – and how to frame your skills in a way that is attractive to employers in many industries. You’ll do this by:

Developing, testing, and updating incident response playbooks Facilitate testing exercises with key stakeholders

Participate in process flow mapping sessions

Develop simple and meaningful metrics to measure and improve incident response capabilities

Daily Tasks & Responsibilities:

Follow up on remediation steps and process improvement updates

Documentation updates Participate in any current incidents

Primary Skills:

Good communication & facilitation skills

Problem solving and planning skills

Basic understanding of how to use Microsoft

Rank the Following Skills Related to this Position from Highest (1) to Lowest (5):

Technical: 4

Detail Oriented: 1 Written and Verbal Communication: 2 Customer Service: 3

Creativity: 5


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Position Information: Job ID: H 20 Position Title: Information Security Intern Job Location: Springfield, MA Business Unit: Enterprise Information Risk Management Department Name: Cyber Intelligence / Security Operations Hiring Manager: Mandy Andress

Position Description: We are a major Fortune 500 insurance and financial services company with a razor-sharp focus on protecting the company’s

information assets. MassMutual has implemented a strong information risk program and we are looking to expand its

capabilities with a world class security operations center. Ultimately, we want to proactively protect MassMutual’s digital assets

through a combination of threat intelligence, vulnerability management and incident response.

The Security Operations Center (SOC) intern will work with the SOC team to address security alerts generated by our monitoring

systems.


What we can do for you: We can offer you the ability to show your stuff and build your skills, by working on projects that will transform the way we approach information risk management. You will learn how prompt detection, containment, and eradication of sophisticated cyber threats can have practical and game-changing impacts on real businesses – and how to frame your skills in a way that is attractive to employers in many industries. You’ll do this by:

Designing and implementing creative approaches to detect & prevent cyber crime

Leveraging your technical skills to analyze & respond to information security incidents

Building your real-world security knowledge in implementing and maintaining enterprise network / infrastructure security products & tools

Influencing our security operations strategy through research and competitive analysis


Review security alerts and follow documented response processes

Maintain status information on alerts to ensure the events are being addressed appropriately

Provide information on daily activities for the Security Operations and Threat Intelligence morning huddle


Understanding of Computer Systems

Communication

Understanding of Microsoft Office products

Rank the Following Skills Related to this Position from Highest (1) to Lowest (5):

Technical: 3

Detail Oriented: 1



IT Academy Job Description - rebhc.org€¦ · MassMutual IT Academy Job Description High School...

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