ONE UNIVERSITY. MANY FUTURES.

IST Review

June 3rd, 2009 Presentation

ONE UNIVERSITY. MANY FUTURES.

Themes •  Integrating help desk functions •  Improving communication internally and

externally •  Telling clients about services and what to

expect •  Being more service oriented

ONE UNIVERSITY. MANY FUTURES.

Financial Context

•  No new money in the foreseeable future •  Ongoing financial restraint •  1% reduction this year •  Increasing demand for services

ONE UNIVERSITY. MANY FUTURES.

New Organizational Structure

•  Designed to meet our objectives •  Equal weight to all major functions in IST •  Emphasize service, not structure •  Efficiency and concentration on core services •  Groups

–  Infrastructure –  Client Support –  Administration –  Enterprise Systems –  BTIG

Executive Director Security PMO

Infastructure Administration Client Support

Enterprise Systems BTIG

• WAN Wired

Wireless MRnet/Internet

-OS support Windows VM ESX

Linux Solaris OS X Novell

MS tools -Servers -Storage -Facilities

V/D techs Inventory

Data centre -Telecomm tech -Services

Email Printing Calendar

Real Player -Middleware -Web Support -HPC

-Teaching Classrooms

Media OA support

-Clients Help desk s/w distr

Compureps Accts office Web support Telecomm

-Learning tech LMS

JUMP LTC

-Budget -Purchasing -Reception -HR -Contract Management -Clerical support -Tender management

-Prod support

-Dev teams

-consultant team

-Tech app support

-Database support

-Web Apps

-Services Email

Calendaring

-Networking -Media -Help desk -Servers -Classrooms

Infrastructure M Kocay

HPC Servers/OS Storage Networking

Technical Support

Techs

Facilities

Middleware

Enterprise systems

D Hiebert

Web Services Application Technologies

and Integration Database Client Support Application

Development Technical Support Reporting

Admin Assistant Project Coordinator

Client Support Janice Sisson

IST Client Support

IST Client Support Accounts Office

Network Help Desk Computer Support Desk

Telecommunications Cell Phones, PDA’s

Switchboard

IST software administration/

Academic software, Software Xpress, Listservs

Compureps

Technology for Teaching

Audio Visual/Classroom and

Production

Bookings/Media

Field Techs Classsroom and Special Events

Photography and Graphics

Video/audio editing/digitizing/

Recordings

Classroom Support Inventory/Classroom

computers/Open areas/CCTV/classroom AV

upgrades

Technicians

Open Areas/Classroom

Computers & Tech Support

Training//Angel/Jump

Angel support

Red Dot /Lab Teaching.

ONE UNIVERSITY. MANY FUTURES.

Next Steps

•  Unit names are placeholders •  Each Director will meet with employees to talk

about specific organizational issues •  There will be a transition period •  Space is being reviewed •  Job descriptions will be rewritten as necessary •  Public announcement later as the organization

evolves

ONE UNIVERSITY. MANY FUTURES.

Questions???