Issues List Management
7
GEN12 – Issues List Management (or How to Replace Time Sheets With Something That Actually Matters to Your Customers) Ed Kless
description
Ed Kless' presentation from Insights 2009 on Issues List Management and how is can be used to replace time sheets in a professional knowledge firm.
Transcript of Issues List Management
GEN12 – Issues List Management (or How to Replace Time Sheets With Something That Actually Matters to Your Customers)
Ed Kless
CPE Credit
• In order to receive CPE credit for this session you must be present for the entire session. – Session code: GEN12– Recommended CPE credit = 1– Delivery Method = Group Live– Field of Study = Specialized Knowledge and Applications
• Visit the Continuing Professional Education kiosks to enter CPE credit during the conference.
A Tale of Two Equations
Professional Service Firm
Revenue =Capacity
management + Efficiency + Cost-plus pricing
↓ ↓ ↓ ↓
Profit =Capital
management X Effectiveness XPricing on Purpose
Professional Knowledge Firm
What does the customer want?
Function
al requirements
Opportunities for
Improve
ment
Results
Issues are not just the bad stuff
Issues
Change requests
Problems
Results
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