Issued by: Effective: July 27, 2012 Decision No. Kelly ... LLC CA... · conditions set forth in...

XO Communications Services, LLC

13865 Sunrise Valley Dr. Title Page Herndon, VA 20171

LOCAL EXCHANGE SERVICES PRODUCT DOCUMENT

Issued by: Effective: July 27, 2012

Decision No. Kelly Faul

U-5553-C Director, Regulatory Affairs

Product Document Applicable to

LOCAL EXCHANGE SERVICES

of


(U-5553-C)


13865 Sunrise Valley Dr. Page 1 Herndon, VA 20171


Issued by: Effective: March 28, 2015



Table of Contents

Description Page

Title Sheet

Table of Contents 1

1. Description of Service ......................................................................................................2

2. Measurement of Service ................................................................................................ 10

3. Surcharges ...................................................................................................................... 12

4. Rate Schedules ................................................................................................................ 13

5. Promotions .................................................................................................................... 197

6. Service Areas and Locations ......................................................................................... 198

7. Network Line and Trunk Services ................................................................................. 243

8. Business Services Descriptions and Rates ..................................................................... 271

9. Miscellaneous Charges .................................................................................................. 321

10. Bundled Packages ......................................................................................................... 324

11. Contract Tariffs............................................................................................................. 329







1. Description of Service

1.1 General

Category One

The following sections will apply to customers who are served by a Central Office where the former XO

California, Inc. has facilities and to existing Customers of XO California, Inc. as of January 31, 2005:

Section 1

Section 2

Section 3

Section 4

Section 5

Section 9

Category Two

The following sections will apply to customers who are served by a Central Office where the former

Allegiance Telecom of California, Inc. has facilities, to existing Customers of Allegiance Telecom of

California, Inc. as of January, 31, 2005, and Customers served by a Central Office where both the former

XO California, Inc. and Allegiance Telecom of California, Inc. have facilities:

Section 7

Section 8

Section 9

Section 10







1. Description of Service

1.1 General

The Company undertakes to furnish one-way and/or two-way commercial telecommunications

service to business customers pursuant to the terms of this document between points within the

State of California.

XO Service consists of any of the services offered pursuant to this document, either individually

or in combination. Each service is offered independent of the others, unless otherwise noted.

Service is offered via the Company’s facilities, resold exchange services, transmission facilities

provided by other certificated carriers, or a combination of the two. In addition to the provisions

set forth in this document, Services offered pursuant to this document are subject to the terms and

conditions set forth in Company’s document Cal. P.U.C. Schedule CLC5-T and Company’s Cal.

Terms & Conditions Product Document.

The Company is responsible only for the services and facilities it provides under this document,

and it assumes no responsibility for any service provided by any other entity that purchases access

to the Company network in order to originate or terminate its own services, or to communicate

with its own Customers.

Service is provided on the basis of a minimum period of one month, 24 hours per day. For the

purpose of computing charges in this document, a month is considered to have thirty (30) days.

The provision of Company’s Services is subject to and contingent upon the Company obtaining

and retaining such approvals, consents, governmental authorizations, licenses and permits, as may

be required or be deemed necessary by the Company. The Company shall use reasonable efforts

to obtain and keep in effect all such approvals, consents, authorizations, licenses and permits that

may be required to be obtained by it. The Company shall be entitled to take, and shall have no

liability whatsoever for, any action necessary to bring the Services into conformance with any

rules, regulations, orders, decisions, or directives imposed by the Federal Communications

Commission or other applicable agency, and the Customer shall fully cooperate in and take such

action as may be requested by the Company to comply with any such rules, regulations, orders,

decisions, or directives.







1. Description of Service (cont’d)

1.1 General (cont’d)

This document shall be governed and interpreted according to the law of the State of California.

1.2 Basic Local Exchange Service

1.2.1 Basic Service

Basic Service provides a Customer with a telephonic connection to, and a unique

telephone number addressed on, the public switched telecommunications network.

Service is available to those Customers located within 300 feet of the Company’s

telecommunication network. Service beyond 300 feet is subject to the terms and

conditions set forth in Company’s document Cal. P.U.C. Schedule CLC5-T and

Company’s Cal. Terms & Conditions Product Document. This service enables users to:

1.2.1.1 make calls to and receive calls from other stations on the public switched

telecommunications network;

1.2.1.2 access other services offered by the Company as set forth in this document;

1.2.1.3 access at no charge emergency services by dialing ”0” or ”9-1-1”; and

1.2.1.4 access services provided by other common carriers that purchase the Company’s

Switched Access Services or that maintain other types of traffic exchange

arrangements with the Company.

Basic Local Exchange Service provides a Customer with a single voice-grade telephonic

communications channel that can be used to place or receive one call at a time. Each line

is provided for connection of Customer-provided single station sets or facsimile machines

to the public switched telecommunications network.








1.2 Basic Local Exchange Service (cont’d)

1.2.2 Directory Listings

The Company shall arrange for the listing of the Customer’s main billing telephone

number in the directory(ies) published by the dominant Local Exchange Carrier in the

service area at no additional charge. At a Customer’s option, the Company will arrange

for other types of listings and additional listings and will pass onto the Customer the

charges, if any, for such listings that the dominant Local Exchange Carrier charges

Company. Listings will be non-published at the specific request of the Customer.

1.2.3 Calling Features

1.2.3.1 Call Waiting - This feature allows the Customer to accept an incoming call

even when the Customer is on the line.

1.2.3.2 Call Forwarding - This feature allows the Customer to receive incoming calls

at a location other than the Customer’s premises.

1.2.3.3 Speed Dialing - This feature allows the Customer to store up to 20 selected

telephone numbers than can be dialed by pressing a single button.

1.2.3.4 Way Calling - This feature allows the Customer to access two different callers

simultaneously.

1.2.3.5 Voice Mail - Audix voice mail allows calling parties to leave recorded oral

messages for the Customer that the Customer may access from its premises or

from another location.








1.2 Basic Local Exchange Service (cont’d)

1.2.3 Calling Features (cont’d)

1.2.3.6 Automatic Call Return This feature allows the customer to call back the last

incoming call by dialing *69 on a touch-tone phone. Customer will be billed for

any toll charges incurred, if any.

1.2.3.7 Repeat Dialing (Automatic Recall) - By pressing *66", a previously stored

telephone number will be automatically dialed and will alert the calling party

when the called party line is available to take the call.

1.3 Integrated Services Digital Network (ISDN)

ISDN supports the simultaneous use of voice and data over the same access line. ISDN provides a

completely digital transmission. XO ISDN is available as Primary Rate Interface (PRI).

PRI consists of twenty-three bearer (B) channels and one data (D) channel. With PRI, the B

channels can carry voice conversations at 1.544 mbps. Again, the Customer’s terminal equipment

and interconnection through non-digital central offices may cause transmission speeds to be

slower than the maximum achievable.

Customer Premise Equipment that is compatible with the ISDN interface is the responsibility of

the Customer. XO is not responsible if any changes in the provisioning of ISDN PRI result in the

obsolescence of Customer’s equipment or the need for the Customer to modify or change their

Customer premise equipment. Additional, ISDN PRI are subject to the availability of company

facilities.








1.4 Operator Assistance

A Customer may obtain the assistance of a local operator to complete local exchange telephone

calls in the following manner. In addition to the rates specified in Section 4.1.B.3 surcharges as

specified in Section 4.7.3 will apply:

Third Number Billing: Provides the Customer with the capability to charge a local call to a third

number which is different from the called or calling party. The party answering at the third

number has the option to refuse acceptance of the charges in advance or when queried by the

operator.

Collect Calls: Provides the Customer with the capability to charge a call to the called party. On

the operator announcement of a collect call, the called party has the option to refuse acceptance of

charges in advance or when queried by the operator.

Person to Person: Calls completed with the assistance of an operator to a particular Station and

person specified by the caller. The call may be billed to the called party.

Station to Station: Calls completed with the assistance of an operator to a particular Station. The

call may be billed to the called party.

General Assistance: The Customer has the option to request general information from the

operator, such as dialing instructions, country or city codes, area code information and Customer

Service 800 telephone numbers, but does not request the operator to complete the call.

1.5 Referral Service

1.5.1 Primary Number Referral Service

An automated system that repeats the called number and provides the status of service or

a reference to a new number. Primary Number Referral Service will remain in place on

the primary number for six months.

1.5.2 Additional Number Referral Service

An automated system that redirects calls to sequential XO numbers to one common

message that provides the status on service or a reference to a new number.

1.6 XO Integrated Access Service

XO Integrated Access Service is a bundled service offering that requires the Customer to

purchase, at the same customer location, local exchange service, message toll service and Internet

services from the Company. This Service is available to Customers in the Pacific Bell service

territory only. The standard configuration involves having a single DS-1 to the Customers’

premises. In order to get the following pricing for this service, the Customer must purchase a

minimum of 10 local exchange lines or channels. Further, the Customer must, at a minimum, sign

a minimum one-year service contract in order to get the Integrated Access Service offering.








1.7 XO Premium Line/Trunk Service

XO Premium Line/Trunk Service is an Optional Calling Plan to other Business Line, Centrex and

Trunk service offerings listed within this document. In order to receive Service under the XO

Premium Line/Trunk Service calling plans, Customers must meet the criteria specified for each

service.

1.8 XO Multi-Rate PRI Service

XO Multi-Rate PRI Service is an inbound Service that allows Customers to receive traffic from

multiple rate centers while maintaining a local presence in each rate center through use of a

consolidated PRI or inbound-T-1. The Customer will receive traffic via telephone numbers assigned to

foreign rate centers. PRI consists of twenty-three bearer (B) channels and one data (D) channel. With

PRI, the B channels can carry voice conversations at 1.544 mbps. The Customer’s terminal equipment

and interconnection through non-digital central offices may cause transmission speeds to be slower

than the maximum achievable. Customer Premise Equipment that is compatible with this service is the

responsibility of the Customer. XO will not be responsible for any changes in the provisioning of this

service due to the obsolescence of Customer’s equipment or the need for the Customer to modify or

change their Customer Premise Equipment. This Service is subject to the availability of facilities.

Customer and XO, agree that in the event of a decision by a regulatory authority at the federal, state or

local level, including but not limited to the approval of a new ILEC interconnection arrangement, which

alters XO’s ability to offer the current contract rate, upon 30 days written notification to Customer, XO

may migrate the Customer to the Off-Net Price Plan for remainder of Customer’s term commitment. If

XO chooses to migrate customer to an Off-Net Price Plan for the remainder of Customer’s term

commitment, Customer may cancel service without penalty upon 30 days written notice to XO after receipt

of the XO migration notice.

1.9 XO Inbound PRI Service

XO Inbound PRI Service is a high inbound only Primary Rate Interface ISDN service. This service is

available to Internet Service Providers and Application Service Providers. XO Inbound PRI Service is

a DS-1 level service that provides trunk-side access from a customer’s premise to the local XO central

office. Service will be delivered to the customer premise on a digital basis only. The customer may

elect to convert the digital signal to analog using customer provided channel banks at their own

discretion, but XO will not provide this as part of the service.

XO Inbound PRI is a dedicated inbound-only service that cannot be used to originate or terminate

domestic long distance switched calls and is designed to support high inbound call volumes. Rates are

offered under two pricing plans described in Section 4.17 of this document. Pricing is based on

whether the Customer service location is On-Net or Off-Net. For purposes of this offering, On-Net

service shall mean service to the Customer service location is provided entirely by XO over its own

fiber or wireless facilities, or when Customer is collocated with XO. Off-Net service shall mean

service to the Customer service location is not provided entirely by XO over its own fiber or wireless

facilities. Instead, service to the Customer service location is provided through the use, purchase or

lease of the facilities of another local access provider other than XO, including the use of unbundled

network elements or Type II facilities. A minimum one year term commitment is required with this

service offering.








1.9 XO Inbound PRI Service (cont’d)

Customer and XO, agree that in the event of a decision by a regulatory authority at the federal, state or local

level, including but not limited to the approval of a new ILEC interconnection arrangement, which alters XO’s

ability to offer the current contract rate, upon 30 days written notification to Customer, XO may migrate the

Customer to the Off-Net Price Plan for remainder of Customer’s term commitment. If XO chooses to migrate

customer to an Off-Net Price Plan for the remainder of Customer’s term commitment, Customer may cancel

service without penalty upon 30 days written notice to XO after receipt of the XO migration notice.

1.10 Service Order Charge

Company will assess a Service Order Charge for each of the following Customer initiated requests

made after 30 days from the installation of Service:

Primary Service Order Charge

Adding lines, moving services, convert product types $50.00 per order

Record Order Charge

Adding or changing directory listings, changing billing account information $15.00 per order

Subsequent Order Charge

Adding new features, changing existing features $50.00 per order

Line Restoral Charge

Re-establishing service after suspension for non-payment $20.00 per line

Technician Visit Charge

Requests requiring a technician to be dispatched for work to be completed $150.00 per occurrence

1.11 Access Recovery Charge

The Access Recovery Charge (“ARC”) is a monthly charge designed to recover increased network costs for

access circuits used to provide Service to customers, including but not limited to increases due to FCC or

other governmental or regulatory actions or judicial determinations made in connection with incumbent

local exchange carrier charges for such circuits. XO reserves the right to add, change or delete Access

Recovery Charges upon notice to Customer. The ARC is calculated by application of a percentage to each

customer’s total monthly recurring charges (MRCs). The ARC percentage to be applied will be determined

by the customer’s total MRCs on its monthly invoice. The chart below shows the ARC percentage that will

be applied based on the MRCs.

This Access Recovery Charge will be assessed on all local exchange services.

Total MRC Charge Percentage Total MRC Charge Percentage

$0.00-100.00 16.00% $7,500.01-10,000.00 5.00%

$100.01-200.00 15.00% $10,000.01-20,000.00 4.70%

$200.01-400.00 14.00% $20,000.01-30.000.00 4.50%

$400.01-600.00 10.50% $30,000.01-40,000.00 4.30%

$600.01-800.00 9.50% $40,000.01-50,000.00 4.10%

$800.01-1000.00 8.50% $50,000.01-75,000.00 3.90%

$1,000.01-1,500.00 7.50% $75,000.01-100,000.00 3.70%

$1,500.01-2,500.00 7.00% $100,000.01-250,000.00 3.50%

$2,500.01-5,000.00 6.50% $250,000.01-500,000.00 3.40%

$5,000.01-7,500.00 5.25% $500,000.01 + 3.30%







2. Measurement of Service

Calling is billed per call according to duration for applicable services. Unless otherwise stated, calls

are timed in whole minute increments, with each fraction of a minute rounded up to the next whole

minute. Timing begins with completion of the connection to the called number and ends with the

termination of the connection.







2. Measurement of Service (cont’d)

2.1 Zone Usage Measurement

2.1.1. Company defines local calling Zones 1, 2 and 3 as follows:

Pacific Bell Area/Territory

Refer to Pacific Bell Telephone Company Schedule Cal. P.U.C. No. A5

Verizon Area/Territory

Refer to Verizon California, Inc. Schedule P.U.C. Schedule No. H-1

Roseville Area/Territory

Zone 1 Zone 2 Zone 3

Citrus Heights DRA1 Citrus Heights DRA Sacramento Main

And Fair Oaks

Roseville BRA2 Folsom

Lincoln

Pleasant Grove

Rio Linda

Roseville BRA

Sacramento North DA

South Placer

1 Citrus Heights District Rate Area 2 Roseville Base Rate Area

2.1.2. Applicability of Rates and Charges based on Zones

Pacific Bell Area/Territory

Refer to Pacific Bell Telephone Company Schedule Cal. P.U.C. No. A5

Verizon Area/Territory

Refer to Verizon California, Inc. Schedule P.U.C. Schedule No. H-1

Roseville Area

Zone 1 and Zone 2 Rates and Charges

Rates and charges listed throughout this Document for the Roseville Area are applicable to calls

originating in Citrus Heights DRA or Roseville BRA and terminating within Zone 1 and Zone 2

calling areas listed above.

Zone 3 Rates and Charges

Rates and charges listed throughout this Document for the Roseville Area are applicable to calls

originating in Citrus Heights DRA or Roseville BRA and terminating in Zone 3 calling areas as

listed above.

2.2 Direct Connect Customers – Roseville Area

As used in this document, Direct Connect shall apply to those Customers in the Roseville Area

whose XO Service is provided exclusively over XO facilities and not over the facilities of another

carrier.




Issued by: Effective: October 10, 2014



3. Surcharges

3.1 Public Pay Telephone Surcharge

In order to recover the Company’s expenses to comply with the FCC’s pay telephone compensation

plan effective on October 7, 1997 (FCC 97-371), an undiscountable per call charge is applicable to all

interstate, intrastate and international calls that originate from any domestic pay telephone used to

access the Company's services. The Public Pay Telephone Surcharge, which is in addition to standard

usage charges and any applicable service charges and surcharges associated with the Company's

service, applies for the use of the instrument used to access the Company service and is unrelated to

the Company's service accessed from the pay telephone.

Pay telephones include coin-operated and coinless phones owned by local telephone companies,

independent companies and other interexchange carriers. The Public Pay Telephone Surcharge applies

to the initial completed call and any reoriginated call (i.e., using the ”#” symbol).

Whenever possible, the Public Pay Telephone Surcharge will appear on the same invoice containing

the usage charges for the surcharged call. In cases where proper pay telephone coding digits are not

transmitted to the Company prior to completion of a call, the Public Pay Telephone Surcharge may be

billed on a subsequent invoice after the Company has obtained information from a carrier that the

originating station is an eligible pay telephone.

The Public Pay Telephone Surcharge does not apply to calls placed from pay telephones at which the

Customer pays for service by inserting coins during the progress of the call.

Rate per Call $0.50

3.2 Reserved for Future Use







4. Rate Schedules

4.1 Small Business Basic Access Business Line Service

Small Business Basic Access Business Line Services is available to those customers who subscribe to this

service as the only local exchange service from the Company. This service provides the Customer with a

single, voice-grade communications channel. Each Small Business Basic Access Business Line will

include a telephone number.

4.1.1 Small Business Basic Access Business Line Service is available in the following offerings:

4.1.1.1 Small Business Basic Business Line Service

Small Business Basic Access Business Line service is available in either flat rate or

measured rate options and includes the following standard features at no additional

charge:

Touchtone

One Directory Listing

4.1.1.2 Optional Features

A Small Business Basic Access Business Line Customer may order, in addition to the

standard features included in each service, the following optional features, at the rates

specified in Section 4.1.1.3.b). Not all features are available to all locations.

Touchtone

Account Codes

Automatic Call Return

Repeat Dialing (Automatic Recall)

Call Forward Busy

Call Forward No Answer

Call Forward Variable

Call Hold

Call Waiting

Call Park

Call Pickup, Group

Call Transfer, Consultation & Conference


Calling Number Delivery

Calling Number Delivery Blocking

Six-Way Calling

Conference Three-Way

Message Waiting

Serial Hunting

Speed Dial 8 Numbers

Vanity Number

Vanity Number Retention







4. Rate Schedules (cont’d)

4.1 Small Business Basic Access Business Line Service (cont’d)

4.1.1 Small Business Basic Access Business Line Service is available in the following

offerings (cont’d)

4.1.1.3 Small Business Basic Access Basic Business Line Rates and Charges

A Small Business Basic Access Business Line Customer will be charged

applicable Non-Recurring Charges, Monthly Recurring Charges and Usage (if

applicable) charges as specified below.

a) Non-Recurring Charges

Line Connection Charge (per line)

Month to Month Term $65.00

1 Year Term $20.00

2 Year Term $10.00

Adds, Moves

Add’l Lines (Ordered after initial install)

--Month to Month Term $65.00 per line

--1 Year Term $20.00 per line

--2 Year minimum Term $10 per line

Move – Physical Location




See Section 1.10 for pricing regarding Service Order Charges.











4.1.1.3 Small Business Basic Access Basic Business Line Rates and Charges

(cont’d)

b) Optional Features - Pacific Bell Area

(No additional nonrecurring charge applies if ordered at time of service

initiation, unless as otherwise noted in this document)

Monthly

Recurring

Account Codes $ 2.00

Automatic Call Return $ 4.00

Call Transfer, Consult. & Conf. $ 4.00

Call Forward Busy $ 4.00

Call Forward No Answer $ 4.00

Call Forward Variable $ 4.00

Call Hold $ 4.00

Call Waiting $ 4.00

Call Park $ 4.00

Call Pickup, Group $ 4.00

Calling Name and Number Delivery Blocking $ 0.00

Calling Number Delivery $ 5.50

Calling Number Delivery Blocking $ 0.00

Conference Three-Way $ 4.00

Message Waiting Light $ 4.00

Remote Access to Call Forwarding $ 3.15

Repeat Dialing (Automatic Recall) $ 4.00

Serial Hunting $ 0.05

Six-Way Calling $ 6.50

Speed Dial - 8 Numbers $ 4.00

Touchtone $ 0.00

Vanity Number $ 6.00

Vanity Number Retention $ 6.00








4.1 Small Business Basic Business Basic Access Business Line Service (cont’d)



4.1.1.3 Small Business Basic Access Business Line Rates and Charges (cont’d)

c) Optional Features – Verizon Area



Monthly Recurring

Account Codes $2.00

Automatic Call Return $4.00

Call Forward Busy $1.00

Call Forward No Answer $1.00

Call Forward Variable $1.25

Call Hold $4.00

Call Park $4.00

Call Pickup, Group $4.00

Call Transfer, Consult. & Conf. $4.00

Call Waiting $3.00

Calling Name and Number Delivery Blocking $0.00

Calling Number Delivery $6.00

Calling Number Delivery Blocking $0.00

Conference Three-Way $3.00

Message Waiting Light $0.25

Remote Access to Call Forwarding $3.15

Repeat Dialing (Automatic Recall) $4.00

Six-Way Calling $5.50

Serial Hunting $0.05

Speed Dial - 8 Numbers $2.25

Touchtone $0.00

Vanity Number $3.00

Vanity Number Retention $6.00









4.1.1 Small Business Basic Access Business Line Service is available in the following offerings

(cont’d)

4.1.1.3 Small Business Basic Access Basic Business Rates and Charges (cont’d)

d) Optional Features – Roseville Territory

(No additional nonrecurring charge applies if ordered at time of service initiation,

unless as otherwise noted in this product document).

Monthly Recurring Charge

Account Codes* $2.00

Call Return $4.00

Call Transfer, Consult & Conf. $4.00

Call Waiting $4.00


Calling Number Delivery – caller ID 4.00

Calling Number Delivery Blocking No Charge

Conference - Three Way $4.00

Message Waiting $4.00



Remote Access to Call Forwarding** $1.50


Call Forwarding Bundle $3.50

--includes Call Forwarding /Busy Call Forward/Call Forward Don’t Answer

* Account codes are used for long distance calls only. Rates apply per line.

** Customer also must order Call Forwarding at additional charges listed.











4.1.1.3 Small Business Basic Access Business Line Rates and Charges, (cont'd)

e) Measured Service – Pacific Bell Area

Measured service will include a flat rate monthly charge plus usage

charges for calls within and outside of the local calling area.

Monthly Recurring Charges

Basic Access - Line Charge

Month-to-month $36.16

1 year minimum $36.16


f) Measured Service– Verizon Area





Month-to-Month $46.83



g) Measured Service– Roseville Area




Term Per Monthly Billing Cycle




Direct Connect Customers will be charged the rates listed in section

4.1.1.3.e of this document.












h) Usage Rate, Variable Option– Pacific Bell Area

Zones 1 & 2 Local calling area

Month-to-Month Initial/Additional Minutes

Day $0.03/$0.01

Evening $0.02/$0.0065

Night $0.12/$0.004

1 year minimum

Day $0.033/$0.0108

Evening $0.0216/$0.0071

Night $0.0132/$0.0044

2 year minimum

Day $0.03/$0.009

Evening $0.02/$0.007

Night $0.012/$0.004

i) Usage Rate, Variable Option– Pacific Bell Area

Zone 3 Local calling area

Month-to-Month

Day $0.073/$0.0160

Evening $0.05/$0.011

Night $0.03/$0.006

1 year minimum

Day $0.0782/$0.0173

Evening $0.054/$0.012

Night $0.0324/$0.0065

2 year minimum

Day $0.072/$0.016

Evening $0.048/$0.011

Night $0.029/0.006












j) Usage Rate, Variable Option–Verizon Area



Day $0.0360/$0.0090

Evening $0.0252/$0.0063

Night $0.144/$0.0036

1 year minimum

Day $0.0396/$0.0098

Evening $0.0273/$0.0069

Night $0.0159/$0.0039

2 year minimum

Day $0.036/$0.0082

Evening $0.0243/$0.0063

Night $0.0144/$0.0036

k) Usage Rate, Variable Option–Verizon Area

Zone 3 Local Calling Area

Month-to-Month

Day $0.0900/$0.0360

Evening $0.0630/$0.0252

Night $0.0360/$0.0144

1 year minimum

Day $0.0977/$0.0389

Evening $0.0681/$0.0275

Night $0.0389/$0.0156

2 year minimum

Day $0.0888/$0.0352

Evening $0.0605/$0.0248

Night $0.0346/$0.0142










(cont’d)


l) Usage Rate, Variable Option–Roseville Area

Zones 1 & 2 Local Calling Area*

Month to month First Each

Minute Add’l Minute

Day $0.0405 $0.0135

Evening $0.0284 $0.0095

Night $0.0162 $0.0054

1 Year Minimum Term

Day $0.0365 $0.0122

Evening $0.0255 $0.0085

Night $0.0146 $0.0049

2 Year Minimum Term

Day $0.0328 $0.0109

Evening $0.0230 $0.0077

Night $0.0131 $0.0044

Zone 3 Local Calling Area*



Day $0.0727 $0.0315

Evening $0.0509 $0.0221

Night $0.0291 $0.0126

1 Year Minimum Term

Day $0.0654 $0.0284

Evening $0.0458 $0.0198

Night $0.0262 $0.0113

2 Year Minimum Term

Day $0.0589 $0.0255

Evening $0.0412 $0.0179

Night $0.0235 $0.0102

*Zone calling areas are listed in section 2.1 of this document.








4.1 Small Business Basic Access Business Line Service(cont’d)


(cont’d)


m) Usage Rate, Simple Option- Pacific Bell Area

Simple Zone 1 & 2 - (Mo) $0.0200

Simple Zone 1 & 2 - (1Yr.) $0.0216

Simple Zone 1 & 2 (2 Yr.) $0.0195

Simple Zone 3 - Mo. $0.0405

Simple Zone 3 - (1 Yr.) $0.0438

Simple Zone 3 - (2 Yr.) $0.0396

n) Usage Rate, Simple Option- Verizon Area

Simple Zone 1 & 2 - (Mo) $0.0225

Simple Zone 1 & 2 - (1Yr.) $0.0248

Simple Zone 1 & 2 (2 Yr.) $0.0221


Simple Zone 3 - (1 Yr.) $0.0683

Simple Zone 3 - (2 Yr.) $0.0621

o) Usage Rate, Simple Option- Roseville Area*

Month to month Per

Minute

Zones 1 & 2 $0.0350

Zone 3 $0.0600

1 Year Minimum Term

Zones 1 & 2 $0.0300

Zone 3 $0.0550

2 Year Minimum Term

Zones 1 & 2 $0.0250

Zone 3 $0.0500









q4.1 Small Business Basic Access Business Line Service (cont’d)

Timing of Messages: Chargeable time begins when connection is established between the calling

station and the called station. Chargeable time ends when the calling station ‘hangs up’ thereby

releasing the network connection. If the called station ‘hangs up’ but the calling station does not,

chargeable time ends when the network connection is released by automatic timing equipment in

the telephone network. Chargeable time does not include time lost because of faults or defects in

the connection.

4.2 Local Trunk*

Local Trunk(s) provide Customer with voice-grade communication channel(s) to the Customer’s

Private Branch Exchange (PBX) or Hybrid Key System. Local Trunks can be provisioned as

either analog or digital and will be provided in the following manner:

4.2.1 Local Trunk Service is available in the following manner. A Local Trunk can be used to

carry one-way outbound traffic, one-way inbound or two-way traffic.

4.2.1.1 One-Way Outbound

Provides the Customer with a single analog connection which is restricted to

carry outbound traffic only.

4.2.1.2 One-Way Inbound or Two-Way

Provides the Customer with a single analog connection which can carry one-way

inbound or two-way traffic.

4.2.1.3 Features

The following features are available:

Hunting

Touch Tone

Inter- and intraLATA Presubscription


*Effective December 6, 2008, this product will only be available to current customers at their current location.








4.2 Local Trunk (cont’d)

4.2.2 Local Trunk Rates and Charges

A Local Trunk Customer will be charged applicable Non-Recurring Charges, Monthly

Recurring Charges and Usage Charges, as specified below. Usage Charges are listed in

sections 4.1.1.3.h through 4.1.1.3.o of this document.

Non-Recurring Charges -- Pacific Bell Area

4.2.2.1 Trunk Connection Charge (per trunk)


1 Year Term $20.00

2 Year Term $10.00

Adds, Moves

Add’l trunks (Ordered after initial install)

--Month to Month Term $65.00 per trunk

--1 Year Term $20.00 per trunk






4.2.2.2 Non-Recurring Charges - Verizon Area

Trunk Connection Charge (per trunk)


1 Year Term $20.00

2 Year Term $10.00

Adds, Moves

Add’l trunks (Ordered after initial install)












Issued by: Effective: September 1, 2016





4.2.2 Local Trunk Rates and Charges

4.2.2.3 Non-Recurring Charges -- Roseville Territory


Month to Month $65.00

1 Year Minimum Term $20.00


Adds, Moves

Non-Recurring Charge



--1 Year Term $30 per line






4.2.2.4 Monthly Recurring Charges Local Trunk Charge

Pacific Bell Area




4.2.2.5 Optional Features - Pacific Bell Area

Calling Number Delivery Blocking (per call) $0.00

Touchtone $0.00











4.2.2 Local Trunk Rates and Charges (cont’d)

4.2.2.6 Monthly Recurring Charges Local Trunk Charge

Verizon Area




4.2.2.7 Optional Features – Verizon Area

Calling Number Delivery Blocking (per call) $0.00

Touchtone $0.00



4.2.2.8 Monthly Recurring Charges Local Trunk Charge – Roseville Territory




4.2.2.9 Monthly Recurring Charges - Optional Features – Roseville Territory


Touchtone No Charge



4.2.2.10 Monthly Recurring Charges Local Trunk Charge – Roseville Territory –Direct

Connect

Direct Connect Customers will be charged the rates listed in section 4.2.2.4 of

this document.

4.2.2.11 Monthly Recurring Charges – Optional Features – Roseville Territory –

Direct Connect

Direct Connect Customers will be charged the rates listed in section 4.2.2.5 of

this document.








4.3 Local Trunk – Direct Inward Dialing (DID)*

Provides the Customer with a single analog connection, which can carry one-way, inbound traffic.

Telephone numbers can be obtained in blocks of 20 numbers. A Local Trunk – DID Customer will be

charged applicable Non-Recurring Charges, Monthly Recurring Charges and Usage Charges, as

specified below. Usage Charges are listed in sections 4.1.1.3.h through 4.1.1.3.o of this document.

4.3.1 Direct Inward Dialing Rates and Charges

A Customer who orders a Local Trunk – DID trunk will be charged applicable Non-Recurring

Charges and Monthly Recurring Charges as specified below.

4.3.1.1 Non-Recurring Charges – Pacific Bell Area

First 20 DID Numbers NC

Each Add’l 20 DID Numbers (up to 1000) NC





Adds, Moves, Changes



--1 Year Term $20 per trunk

--2 Year minimum Term $10 per trunk















4.3.1 Direct Inward Dialing Rates and Charges (cont’d)

4.3.1.2 Non-Recurring Charges –Verizon Area





Adds, Moves, Charges

Add’l Trunks (Ordered after initial install)









4.3.1.3 Non-Recurring Charges -- Roseville Territory

First 20 DID Numbers No charge

Each Additional 20 DID Number No Charge





Adds, Moves, Changes** Non-Recurring Charge

















4.3 Local Trunk Direct Inward Dialing (DID) (cont’d)


4.3.1.4 Monthly Recurring Charges - Pacific Bell Area

Local Trunk - DID Charge (per trunk)




First 20 DID numbers N/C

Each additional block of 20 numbers $10.00

4.3.1.5 Monthly Recurring Charges – Verizon Area

Local Trunk - DID Charge (per trunk)




First 20 DID numbers N/C


4.3.1.6 Monthly Recurring Charges -- Roseville Territory

Local Trunk – DID Charge (per trunk)

Month to month $23.00



First 20 DID numbers No Charge

Each additional block of 20 DID numbers $20.00








4.4 Local Trunk - Digital Interface

Local Trunk - Digital Interface provides a DS-1 digital transmission facility operating at 1.544

Mbps and time division multiplexed into 24 channels for the connection of Basic or DID Trunks

to the Customer's PBX or trunk-cable Key System. A Local Trunk – Digital Interface Customer

will be charged applicable Non-Recurring Charges, Monthly Recurring Charges and Usage

Charges, as specified below. Usage Charges are listed in sections 4.1.1.3.h through 4.1.1.3.o of

this document.

4.4.1 Local Trunk Digital Interface can be used to carry one-way outbound traffic, one-way

inbound or two-way traffic, Direct Inward Dialing, or a combination thereof.

4.4.1.1 One-Way Outbound

Provides the Customer with individual channels, which are restricted to carry

outbound traffic only.

4.4.1.2 Two-Way Inbound

Provides the Customer with individual channels, which are used to carry one-

way inbound or two-way traffic. One common telephone number will be

provided per trunk group.

a) Features

The following feature is available:

Least Idle or Most Idle Trunk Selection

4.4.1.3 One-Way Inbound or Two-Way

Provides the Customer with individual channels, which are used to carry one-

way inbound or two-way traffic. One common telephone number will be

provided per trunk group.

a) Features

The following feature is available:

Least Idle or Most Idle Trunk Selection








4.4 Local Trunk – Digital Interface (cont’d)


4.4.1.4 Direct Inward Dialing (DID)

Provides the Customer with individual channels, which can carry one-way inbound

traffic. The number of digits to be outpulsed must be specified by the Customer

4.4.2 Local Trunk – Digital Interface Rates and Charges – Pacific Bell Area

4.4.2.1 Non-Recurring Charges

Digital Interface:

Month to Month $1,000.00

1 Year Minimum Term $ 480.00


Installation:



--Month to Month Term $1,000.00 per trunk

--1 Year Term $ 480.00 per trunk

--2 Year minimum Term $ 240.00 per trunk



--1 Year Term $ 480.00 per trunk

--2 Year minimum Term $ 240.00 per trunk


4.4.2.2 Monthly Recurring Charge

Local Trunk – Digital Interface

(per termination)




Local Trunk (per trunk) $ 10.00







4. Rate Schedules


4.4.2 Local Trunk – Digital Interface Rates and Charges – Pacific Bell Area (cont’d)

4.4.2.2 Monthly Recurring Charges (cont’d)

Local Trunk – DID, DOD, 2-way (per trunk) $10.00

First 20 DID numbers per customer N/C


4.4.2.3 Foreign Exchange Trunk – Pacific Bell Area

a) Nonrecurring Charges

Per Trunk N/C

b) Monthly Recurring Charges

Per Trunk Charge $22.00

Mileage Charge, Per Mile $ 1.80









4.4.3 Local Trunk – Digital Interface Rates and Charges –Verizon Area

4.4.3.1 Non-Recurring Charges

Digital Interface:




Installation:





--2 Year minimum Term $240.00 per trunk




--2 Year minimum Term $240.00 per trunk



Local Trunk – Digital Interface

(per termination)




Local Trunk (per trunk) $ 4.95

Local Trunk - DID, DOD, 2-way (per trunk) $4.95

First 20 DID numbers per customer N/C


4.4.3.3 Foreign Exchange Trunk – Verizon Area

a) Nonrecurring Charges (per trunk) N/C

b) Monthly Recurring Charges

Per Trunk Charge $ 28.40

Mileage Charge, Per Mile $ 7.00








4.4 Local Trunk - Digital Interface (cont’d)

4.4.4 Local Trunk – Digital Interface Rates and Charges – Roseville Area

4.4.4.1 Nonrecurring Charge

Digital Interface:




Adds, Moves, Changes*


--Month to Month Term $1,000.00 per line


--2 Year minimum Term $240.00 per line


--Month to Month Term $1,000.00 per line





Direct Connect Customers will be charged the rates listed in section 4.4.2.2 of this

document.

Local Trunk – Digital Interface (per termination)





In addition to the rates listed above, a mileage charge of $50.00 per monthly billing cycle

will apply to all Customers with a Local Trunk Service termination point 15-20 miles

from the Company’s Central Office.

Local Trunk Group (per trunk) $20.00









4.4.4 Local Trunk – Digital Interface Rates and Charges – Roseville Area (cont’d)

4.4.4.2 Monthly Recurring Charges (cont’d)

Direct Connect Customers will be charged the rates listed in section 4.4.2.2 of this

document.

Local Trunk—DID, DOD, 2-way (per trunk) $10.00

First 20 DID numbers per customer No Charge

Each add’l block of 20 DID numbers $20.00

4.4.4.3 Foreign Exchange Trunk – Roseville Territory

a) Nonrecurring charges No charge

b) Monthly recurring charges

Direct Connect Customers will be charged the rates listed in section 4.4.2.3.b of this

document.

-- Per Trunk Charge $32.00

--Mileage Charge, Per Mile $20.00








4.5 Integrated Services Digital Network (ISDN)

ISDN supports the simultaneous use of voice and data over the same access line. ISDN provides a

completely digital transmission. XO ISDN is available as Primary Rate Interface (PRI).

Customers will be charged applicable Non-Recurring Charges, Monthly Recurring Charges and

Usage Charges, as specified below. Usage Charges are listed in sections 4.1.1.3.h through

4.1.1.3.o of this document.

(A) ISDN Service is available in the following offerings

(1) PRI consist of twenty-three bearer (B) channels and one data (D) channel. With

PRI, the B channels can carry voice conversations at 1.544 megabits per second

Again, the Customer’s terminal equipment and interconnection through non-

digital central offices may cause transmission speeds to be slower than the

maximum achievable.

(1) Customer Premise Equipment that is compatible with the ISDN interface is the

responsibility of the Customer. XO is not responsible if any changes in the

provisioning of ISDN PRI result in the obsolescence of Customer’s equipment

or the need for the Customer to modify or change their Customer premise

equipment. Additionally, ISDN PRI is subject to the availability of company

facilities.

(B) Basic Features

(1) Primary ISDN-PRI includes the following features:

Calling Number

Touch Tone

Hunting between ISDN lines

(2) Primary ISDN - PRI Monthly Recurring Charge

(These charges listed in 1) and 2) below are in addition

to the Customer’s T-1 service charges)

Pacific Bell Area or Verizon Area

1) 23 b+d or 24b


1 Year Term Commitment $200.00


2) 23b + Backup D




.








4.5 Integrated Services Digital Network (ISDN) (cont’d)

(3) Primary ISDN – PRI Monthly Recurring Charge (cont’d)

Roseville Area

Direct Connect Customers will be charged the rates listed in section 4.5.C.3 of this document.

Charges listed below include Customer’s T-1 charges.

1) 23b+d or 24b




2) 23b+Backup D




(4) Primary ISDN – PRI Nonrecurring Charge

1) 23b+d or 24b




2) 23b+Backup D

Month to month $1,000.00



(5) Primary ISDN – PRI Channel Mileage

First Mile $55.00

Each Add’l Mile $22.50

(6) Adds, Moves, Changes

--Add’l PRI (ordered after initial installation)


1 Year Term $ 720.00

2 Year minimum Term $ 480.00

--Move – Physical Location


1 Year Term $ 720.00

2 Year minimum Term $ 480.00









4.5 Integrated Services Digital Network (ISDN) (cont’d)

(D) Primary ISDN-PRI Rates and Charges

Charges for the following section (1) are included in the Customer’s

T-1 service charges.

(1) Non-Recurring Charges

Line Connection Charge (per PRI line)




Adds, Moves

Add’l PRI (Ordered after initial install) $0.00 per PRI

Move – Physical Location $0.00 per PRI

Move – Within building location $0.00 per PRI









4.5. Integrated Services Digital Network

E. ISDN-PRI Optional Calling Plan

1 Description of Service

Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) Optional Calling Plan is

furnished or the digital transmission of information at 64Kbps between the Company’s serving

wire center and ISDN-compatible terminal equipment located at the customer’s premises or other

service point. The service consists of a minimum of 23 B (bearer channels) and 1 D (data channel)

to provide the Customer with the capabilities of simultaneous access transmission and switching

of voice and data services over channelized transport. In addition, ISDN PRI provides the

customer with service capabilities and features described in this document.

Conditions: This service is offered subject to the following conditions:

(1) PRI is only available from a serving central office (CO) equipped with the necessary facilities

to provide PRI service. Feature availability and service capabilities are dependent on the

facilities and digital technology providing the service.

(2) ISDN compatible terminal equipment is required for operation. It is customer’s responsibility

to power and obtain such equipment.

(3) PRI service does not preclude customer from originating or receiving circuit-switched voice

calls from inside or outside either their serving CO or their Local Exchange Area. Where

facilities are available, customers will be able to originate and receive circuit-switched data

calls outside of their serving CO.

(4) PRI service does not provide for the transmission of packet data.

(5) Local and long distance usage is not included in the Monthly Recurring Charge (MRC) or

Non-recurring Charge (NRC) and are billed at the applicable rates.

(6) All PRI Service must have at least one 23 B, plus 1 D PRI arrangement for signaling and

control functions. A 23 B plus Back-up D PRI arrangement is required whenever more than

47 B Channels are controlled by a single D channel.

(7) Each PRI is equipped with one telephone number. For Direct Inward Dial (DID) service,

additional telephone numbers may be ordered in blocks of 20 numbers.

(8) Clear Channel is available when all Carrier Equipment and customer equipment signaling is

set to B8ZS. (See Service Components for definition.)

2 Service Components: The following Service Components are included in the MRC when

ordering ISDN PRI:

(1) Primary Rate Access Line: Provides a four-wire access loop from the customer premise to the

serving CO. The transmission via this loop supports Clear Channel Capability.

(2) Primary Rate Interface: Provides the multiplexing to support up to 23 B Channels at 64 Kbps

and 1 D Channel for signaling at 64 Kbps. With Non-Facilities Associated Signaling, the

primary rate interface can provide up to 24 B Channels at 64 Kbps.








4.5. Integrated Services Digital Network (cont’d)

E. ISDN-PRI Optional Calling Plan (cont’d)

2 Service Components (cont’d)

(3) Primary Rate Channels: Provides unlimited usage of the channel that will transport voice or

data up to 64 Kbps over any B Channel.

a) Voice Calls may be completed to both ISDN and non-ISDN lines.

b) Data Transmission on the B Channels will be circuit-switched at 64 Kbps within the

switch and between compatible CO’s. ISDN interconnection to non-ISDN equipped CO’s

may be potentially subjected to analog transmission or sub-rated to 56Kbps.

c) B Channels can be allocated for specific services, such as DID, Direct Outward Dialing

(DOD), Two-Way Trunk, Dedicated Inbound and Outbound Long Distance, or customer

can optionally configure channels to access multiple services on a per-call basis.

3 Primary Rate Channel Configurations: Customers may order any one of the following three

service configurations when ordering ISDN. However, the first PRI Access Line purchased must

be the Standard Channel Configuration. A customer requiring additional ISDN PRI Access Lines

may choose the 24 B channels with Non Facilities Associated Signaling or 23B with a Backup D

Channel configuration.

(1) Standard Channel Configuration: Provides 23 B Channels at 64 Kbps and 1 primary D

Channel at 64 Kbps. The B channels carry digitized customer traffic, voice and/or data. The

primary D Channel is out of band signaling used to control and route all B Channel traffic on a

single ISDN PRI service arrangement.

(2) Full Channel Configuration: Provides additional 24 B Channels at 64 Kbps. Only available

in conjunction with a Standard channel configuration.

(3) Backup Channel Configuration: Provides additional 23 B Channels at 64 Kbps and 1

Backup D Channel at 64 Kbps. The Backup D Channel controls and routes all the B channel

traffic of a single ISDN PRI service arrangement should the primary D Channel go out of

service. This option is only available in conjunction with a Standard service configuration.










4 Standard Service Features:

The following Standard Service Features are included in the MRC when ordering any one of the

Primary Rate Channel Configurations, unless otherwise stated. Additional features and services are

available to customer at the applicable rates found in this document.

(1) Call-by-Call Service: Provides an option to the Dedicated B Channel Configuration allowing B

channels to be configured to:

Access multiple services on a per-call basis. Separate facilities are not needed for individual

services such as DID, DOD, dedicated inbound and outbound long distance, and dial tone lines.

Access the circuit-switched voice and data services to share B channels and arrange them as a

single trunk group. Allows incoming and outgoing circuit-switched voice and data calls to utilize

B channels on a call by call basis.

Allow Customer to subscribe to more services than channels. The CPE signals the local CO to

which type of service to access for each call; inbound/outbound trunk or dedicated long distance

service.

(2) Calling Line Identification Delivery (CLID): Customer receives the originating telephone

number provided the information is forwarded by caller’s Local Exchange and/or Long Distance

Carrier. Incoming call identification is provided via the D channel associated with the incoming

calls on a B channel to a PBX.

(3) Calling Line Identification Delivery Blocking: Customer’s telephone number(s) will not be

forwarded to the called party.

(4) Clear Channel Capability: Clear Channel is only available where technically feasible. The B

Channels on ISDN PRI are clear. All signaling and control functions are handled by the D

Channel allowing 64Kbps on each channel to be used for customer information.

(5) Non-Facility Control Signaling (NFAS): Provides capability for a single D Channel to provide

signaling and control for one or more ISDN PRI line, up to a maximum of five. Following the

23B+D Channel, the 24th Channel on the subsequent ISDN PRI line is made available for

customer use. When purchasing more than three ISDN PRI lines, a backup D Channel is

recommended.

(6) D Channel Backup: Provides backup for the primary D channel for a customer with multiple PRI

lines by automatically switching signaling capability over to another D channel if service to the

primary D channel is interrupted.

(7) Digital Voice Transmission: All voice calls are transmitted using digital signaling.

(8) Direct Inward Dial (DID) Signaling: Permits incoming dialed calls from the exchange network

to reach a specific number served by the CPE without the assistance of an attendant. Provides call

identification based on digits sent to the CPE by the CO.

(9) PBX Station ID Capability: Permits the station users number (calling party) to be transmitted

over the ISDN PRI D channel from DID equipped CPE PBX’s that use ISDN PRI. Number is

provided by the originating station and must have an associated DID telephone number working in

the CO.

(10) Network Ring Again: Permits a calling station encountering a busy to notify the CO switch to

signal the calling station when the called station becomes idle. The calling station then notifies the

switch to complete the call. Enables the customer to complete calls to a busy station without

continuous redialing. Certain equipment restrictions may apply.

(11) Message Waiting Indication: Allows Utility network to pass Message Waiting Indication

information between multiple entities within a PRI network serving arrangement. Requires

suitably equipped ISDN switching and terminal equipment.






U-5553-C Senior Manager, Government Relations

4. Rate Schedules (cont’d

)



5. Optional Service Features:

(1) 2B Channel Transfer: 2B Channel Transfer allows for the transfer of calls, the B channels

are released immediately after a call is transferred, freeing up the B channels for additional call

traffic. In a traditional PBX trunk environment, the two channels would be tied up for the

duration of the call.

(2) Calling Name Delivery: Delivers the name along with the number from the TCAP network

database of the calling party. A private or unavailable indication will appear when the name is

not available to the called customer.

6. Application of Rates:

Customers will be charged for each ISDN PRI configuration ordered at the rates set forth below.

ISDN PRI service is available in a month-to-month, 1, 2, or 3 Year Term Plan. Rates vary depending

on Term Plan. The Service Components and Standard Service Features listed above are included in

the MRC. Local and Long Distance usage is not included in the MRC and will be billed at the

applicable rates.

Non-Recurring. Charge (NRC):

Per PRI:

ISDN Service Pacific Bell Verizon Roseville

Month to Month $1000.00 $1000.00 $1000.00

1 Year Term 480.00 480.00 480.00

2 Year Term 240.00 240.00 240.00

3 Year Term 120.00 120.00 120.00

Optional Features

2B Channel Transfer $100.00 $100.00 $100.00

Calling Name Delivery $100.00 $100.00 $100.00


Monthly Recurring Charges (MRC):

Per PRI:

ISDN Service

Pacific Bell Verizon Roseville

Up to 15

Miles

15 to 20

Miles

Up to 15

Miles

15 to 20

Miles

Up to 15

Miles

15 to 20

Miles

Month to Month $ 678.02 $ 750.15 $ 843.91 $ 916.04 $1,197.36 $1,269.47

1 Year Term $ 669.59 $ 706.88 $ 865.12 $ 872.76 $ 703.62 $1,197.36

2 Year Term $ 626.29 $ 663.60 $ 824.72 $ 832.37 $ 660.35 $1,125.22

3 Year Term $ 583.02 $ 620.32 $ 785.78 $ 793.42 $ 617.05 $1,125.22

Optional Features

2B Channel Transfer $75.00 $75.00 $75.00

Calling Name Delivery $30.87 $30.87 $30.87


13865 Sunrise Valley Dr. Page 42.1 Herndon, VA 20171


Issued by: Effective: January 1, 2015



4. Rate Schedules (cont’d

)


6. Application of Rates: (cont’d)

Monthly Recurring Charges (MRC): (cont’d)

Per PRI:

ISDN Service – Flat Rate Local Usage


$112.86 $112.86 $112.86

Per BRI:

ISDN-BRI Service

Non-Recurring Charges (NRC):


Month-to-Month $125.00 $125.00 N/A

1 Year Term $ 95.00 $ 95.00 N/A

2 Year Term $ 75.00 $ 75.00 $ 75.00

Monthly Recurring Charges (MRC):


Month-to-Month $ 42.17 $ 42.17 N/A

1 Year Term $ 40.77 $ 40.77 N/A

2 Year Term $ 39.36 $ 39.36 $ 39.36








4.6 Directory Assistance

Directory Assistance service provides a Customer with requested telephone numbers and/or addresses

within the Customer’s local calling area. Customers can reach a Directory Assistance Operator by

dialing 411 or 555-1212. The Directory Assistance Operator will furnish up to three items per call or

will let the Customer know if the requested information cannot be found. Customers will be charged

for calls placed to Directory Assistance even when the requested information cannot be found.

4.6.1 Each call to Directory Assistance will be charged as follows:

Per call $2.25

4.6.2 Call Completion Feature

Customers using Company’s Directory Assistance Service will have the option of completing

calls through Company’s Call Completion feature. At the Customer’s request, the Directory

Assistance Operator will connect the Customer to the requested telephone number. In addition

to the per call charge for Directory Assistance listed above, Customers will be charged for

duration of the completed call as follows:

a. Customers placing the call from a telephone line that is subscribed to Company local

service will be charged according to Customer’s current Company rate plan.

b. Customers placing a call from a telephone line that is subscribed to Company

long distance service only will be charged $0.10 per minute of use for the duration of the

completed call.

Other than the Directory Assistance per call charge and the applicable usage charges for the

completed call, there is no additional charge for using this feature.

c. A credit will be given for charges for calls to Directory Assistance as follows:

1) The Customer experiences poor call transmission that prevents the Customer from

obtaining the requested information; or

2) The Customer is given incorrect information.

In order to obtain a credit, the Customer must notify Company’s Customer Service

department of the problem within 48 hours of placing the call to Directory Assistance.








4.7 Operator Assistance

4.7.1 A Customer may obtain the assistance of a local operator to complete local exchange

telephone calls in the following manner.

4.7.1.1 Third Number Billing

Provides the Customer with the capability to charge a local call to a third

number, which is different from the called or calling party. The party answering

at the third number has the option to refuse acceptance of the charges in advance

or when queried by the operator.

4.7.1.2 Collect Calls

Provides the Customer with the capability to charge a call to the called party.

On the operator announcement of a collect call, the called party has the option to

refuse acceptance of charges in advance or when queried by the operator.

4.7.1.3 Person to Person

Calls completed with the assistance of an operator to a particular Station and

person specified by the caller. The call may be billed to the called party.

4.7.1.4 Station to Station

Calls completed with the assistance of an operator to a particular Station. The

call may be billed to the called party.








4.7 Operator Assistance (cont’d)

4.7.1 (cont'd)

4.7.1.5 General Assistance

The Customer has the option to request general information from the operator,

such as dialing instructions, country or city codes, area code information and

Customer Service 800 telephone numbers, but does not have to request that the

operator to complete the call.

4.7.2 Operator Assisted Usage Rates

All Areas

Initial Billing Increment: $0.10 per minute

Each Additional Billing Increment: $0.10 per minute

4.7.3 Operator Assisted Surcharges

Customers will be charged according to whether the call is completed with the assistance

of an automated or live operator.

Area Auto Live Auto Live

Verizon $1.05 $1.05 $1.05 $1.05

Pacific

Bell

$1.05 $1.05 $1.05 $1.05

Roseville $1.05 $1.05 $1.05 $1.05

Area Auto Live Auto Live

Verizon $3.15 $3.15 $2.60 $2.60

Pacific

Bell

$4.00 $4.00 $1.60 $1.60

Roseville $3.15 $3.15 $2.60 $2.60

Third Number Billing Collect Calling

Person-to-Person Station-to-Station








4.8 Busy Line Verification and Interrupt Service

Busy Line Verification and Interrupt Service, who is furnished where and to the extent that

facilities permit, provides the Customer with the following options:

4.8.1 Busy Line Verification

Upon request of the calling party, the Company will determine if the line is clear or in use

and report to the calling party.

4.8.2 Busy line Verification with Interrupt

The operator will interrupt the call on the called line only if the calling party indicates an

emergency and requests interruption.

4.8.3 Rates

Rates for Busy Line Verification and Interrupt Service, as specified below, will apply

under the following circumstances on a per request basis:

The operator verifies that the line is busy with a call in progress.

The operator verifies that the line is available for incoming calls.

The operator verifies that the called number is busy with a call in progress and the

Customer requests interruption. The operator will then interrupt the call, advising the

called party the name of the calling party. One charge will apply for both verification

and interruption.

Area Busy Line Verification Busy Line Interrupt

Verizon $0.50 $1.00

Pacific Bell $1.20 $1.25

Roseville $0.50 $1.00

4.9 Call Trace

Charge Per customer activated trace $5.50

.








4.10 Number Intercept Service and Number Referral Service

4.10.1 Number Intercept Service

Is an optional service employed after telephone service has been disconnected, whereby an

automated system repeats the called number and provides the status of the telephone

service. Number Intercept Service is available for published numbers and DIDs free of

charge for the first 90 days of use. Number Intercept Service for published numbers in

place longer than 90 days will be charged as outlined below. Intercept Service for

unpublished numbers will be charged as outlined below from the start of the Number

Referral Service.

4.10.2 Number Referral Service

Is an optional service employed after telephone service has been disconnected, whereby an

automated system repeats the called number and provides callers with the new number.

Number Referral Service is available for published numbers free of charge for the first 90

days of use. Number Referral Service for published numbers in place longer than 90 days

will be charged as outlined below. Number Referral Service for unpublished numbers will

be charged as outlined below from the start of the Number Referral Service.

Duration Non-recurring Charge

1 month: $10.00

2 months: $20.00

3 months: $30.00

6 months: $45.00

9 months: $55.00

12 months: $65.00








4.11 Historic Invoices

The Company will furnish, upon Customer’s request, copies of invoices which were originally issued

to the Customer more than thirteen months prior to the request or copies of invoices that are available

on-line, but that customer does not wish to retrieve from the available on-line system. Customers can

request the invoice in one of two formats: electronic copy (portable data file/.pdf) or CSV/CD of Call

Detail Record. Customer will be charged based on the format requested and on a per invoice basis.

Format Rate Per Invoice

Electronic $10.00

CSV/CD of CDR $25.00

4.12 Premises Visit

When a business customer reports trouble to the Company for clearance and no trouble is found in the

Company’s facilities, or has a move, add, or change request that requires a technician to be dispatched

the Customer will be responsible for payment of a Technician Visit Charge.

Technician Visit Charge: $150.00 per occurrence








4.13 Centrex Service*

Centrex service provides the Customer with a single, voice-grade communications channel. Each

circuit will include a telephone number. The Company will only provide Centrex service to a

Customer requesting two (2) or more lines. Customers will be charged applicable Non-Recurring

Charges, Monthly Recurring Charges and Usage Charges, as specified below. Usage Charges are

listed in sections 4.1.1.3.h through 4.1.1.3.o of this document.

4.13.1 Definitions

1) 3-way Calling - Allows a Centrex station user to conference two other callers at

one time.

2) Abbreviated Dialing - Allows Centrex station users to dial fewer digits to reach

other station users in a designated business group.

3) Busy Override - Allows a Centrex station user to interrupt another station that has

a call in progress. Parties already on the line will hear a tone and then the outside

party will join the call.

4) Call Forwarding Busy - Automatically routes incoming calls to a designated point

when the called line is busy.

5) Call Forwarding No Answer - Automatically routes incoming calls to a designated

answering point when the called line does not answer within a pre-specified number

of rings.

6) Call Forwarding Variable - Automatically routes incoming calls to a designated

answering point regardless of whether the called Centrex station is idle or busy.

7) Call Hold - Allows the Centrex station user to hold a call for any length of time

provided that neither party goes off-hook.

8) Call Park - Allows a Centrex station user to “park” a call at the Centrex station and

“unpark” the call from any Centrex station in a Centrex group.

9) Call Pickup - Allows a Centrex station user to answer incoming calls to another

Centrex station within a defined call pickup group. Call Pickup is provided as either

Group Call Pickup, where pre-designated groups can pickup each others calls by

activating an access code or a feature key, or Directed Call Pickup, where any call

can be retrieved by dialing a different access code followed by the extension

number.

10) Call Transfer - Allows a Centrex station user to transfer any call to another

telephone number and then be free to accept another call.

* As of November 1, 2007, this product will no longer be available to new customers.








4.13 Centrex Service (cont’d)

4.13.1 Definitions (cont'd)

11) Call Waiting - Notifies the Centrex station use with tone to indicate that another call

is incoming. The second call can either be answered by flashing the switch hook or

hanging up the phone and being rung back by the caller.

12) Call Waiting Cancel - Allows a Centrex station user to cancel the Call Waiting

feature on a per call basis by dialing a specific two-digit code.

13) Caller ID Line Blocking - This feature automatically blocks the telephone number

for calls originating on the Centrex system. The Centrex station user can selectively

unblock calls on a per call basis by dialing a two-digit code before dialing.

14) Caller ID Number Delivery - Identifies the 10-digit number of the calling party on

the Centrex station handset.

15) Digital Centrex - a Centrex line that utilizes digital transmission instead of analog

transmission. Digital Centrex features and services are only offered and available on

proprietary Northern Telecom telephone equipment.

16) Direct Inward Dialing (DID): A service attribute that routes incoming calls

directly to a Centrex station, bypassing a central answering point.

17) Direct Outward Dialing (DOD): Allows a Centrex station to gain access to the

public network without attendant assistance.

18) Directed Call Pickup - see Call Pickup

19) Distinctive Ringing - Creates different ring patterns to help distinguish where the

call originated. Two distinct rings are heard, one for internal, within the Centrex

group, versus another for external calls.

20) Hot Line - This feature automatically connects a Centrex station user to a pre-

designated number when the user picks up station handset.

21) Hunting - Routes a call to an idle Centrex station line. With Serial Hunting, calls to

a member of a hunt group will search from that point to the end of the group and

stop.








4.13 Centrex Service (cont'd)

4.13.1 Definitions (cont'd)

22) Last Number Redial - Allows a Centrex station user to redial the previous number

dialed with a few keystrokes.

23) Multiple Appearance Directory Number (MADN): A directory number that is

assigned to more than one business set that can be arranged in either a single-call

arrangement (SCA) or a multiple-call arrangement (MCA). SCA allows only one set

in the MADN group to originate or terminate a call on the MADN at one time; MCA

allows any number of the sets in the MADN group to be active on the MADN

simultaneously.

24) Message Light Indicator - This feature provides an indication to a Centrex station

user that a message is waiting. Indications may be visual (lamp) or audible (stuttered

dial tone).

25) Music On Hold - Allows callers to hear music when placed on Call Hold at a

Centrex station. The Company will be the source of the music and does not allow

for customer preference.

26) Night Service - Allows Centrex station users to forward after business hours calls to

a pre-designated telephone number.

27) Remote Access to Call Forwarding - Allows a remote caller access to the features

of the Centrex system by dialing a facility number and an access code to activate,

change or deactivate the call forwarding service from any location.

28) Service Restrictions - Allows a Centrex station user to specify access to 900/976

numbers, provide for internal calling only, restrict toll access or international, and/or

LIDB restrictions.

29) Six way conferencing - Allows a Centrex station user to sequentially conference

five other people on a single call.

30) Speed Call Long List - Provides a Centrex station user with the option to call

selected directory numbers by dialing a one or two-digit code.

31) Stutter Dial Tone - Allows Centrex users with voicemail to hear a special dialtone

when a message has been recorded in the voicemail box.

32) Uniform Call Distribution - Directs incoming calls evenly to a designated group of

Centrex Station users.








4.13 Centrex Service (cont’d)

4.13.2 XO Centrex Service - Standard Features

Each Centrex line is provided with the following standard features:

3-Way Calling

Abbreviated Dialing

Call Forwarding Busy

Call Forwarding No Answer

Call Forwarding Variable

Call Hold

Call Pickup

Call Transfer

Call Waiting *

Call Waiting Cancel *

Caller ID Line Blocking

DID

Directed Call Pickup

DOD

Hunting

Last Number Redial

Night Service

Service Restrictions

Stutter Dialtone

4.13.3 XO Centrex Service - Optional Features

A Centrex Customer may order these optional features at the rates specified in this

section:

Busy Override

Call Park

Call Waiting *

Call Waiting Cancel *

Caller ID Number Delivery

Distinctive Ringing

Hot Line

MADN

Message Light Indicator

Music on Hold

Remote Access to Call Forwarding

Six-way Conferencing

Speed Call Long List (30 numbers)

Uniform Call Distribution

* Call Waiting and Call Waiting Cancel are Standard Features in the Verizon Service Area only

and are considered Optional Feature in the Pacific Bell Service Area.









4.13.4 XO Centrex - Pacific Bell Area (cont'd)

All rates are per line charges.

Nonrecurring Charge



1 Year Term $20.00

2 Year Term $10.00



1 Year Term $19.56

2 Year Term $17.87

Adds, Moves










Optional Feature Monthly Recurring

Busy Override $ 0.45

Call Park $ 0.65

Call Waiting/Cancel $ 0.90

Caller ID Number Delivery $ 6.75

Distinctive Ringing $ 2.50

Hot Line $ 2.25

MADN $ 1.80

Message Light Indicator $ 4.50

Music on Hold $ 1.50


Six-Way Conferencing $ 1.80

Speed Call Long List (30 Numbers) $ 1.35

Uniform Call Distribution

$31.50









4.13.5 XO Centrex –Verizon Area


Nonrecurring Charge



1 Year Term $20.00

2 Year Term $10.00


Month-to-Month (2-50 lines) $32.94

Month-to-Month (51+ lines) $31.55

1 Year Term (2-50 lines) $32.94

1 Year Term (51+ lines) $31.55

2 Year Term (2-50 lines) $31.40

2 Year Term (51+ lines) $30.01

Adds, Moves










Optional Feature Monthly Recurring

Busy Override $ 0.45

Call Park $ 0.65

Caller ID Number Delivery $ 5.40

Distinctive Ringing $ 2.50

Hot Line $ 2.25

MADN $ 1.80

Message Light Indicator $ 4.50

Music on Hold $ 1.50


Six-Way Conferencing $ 1.80

Speed Call Long List (30 Numbers) $ 1.35

Uniform Call Distribution $31.50








4.13 Centrex Service

4.13.6 XO Centrex – Roseville Area


Nonrecurring Charge



1 Year Term $20.00

2 Year minimum Term $10.00


Intrasystem Calling Service Lines


1 Year Term $26.51


Network Access Termination

Network Access Termination is a designated port with unrestricted access to the network.

These terminations will be provided in accordance with the rates listed below. Each

termination must be associated with an Intrasystem Calling Service Line.


1 Year Term $12.00




















4.13.6 XO Centrex – Roseville Area (cont’d)


Direct Connect Customers will be charged the rates listed in section 4.13.4 of this document.

Optional Features Monthly Recurring Charge

Busy Override $0.45

Call Park $0.65

Call Waiting & Cancel (incoming) $0.90

Caller ID Number Delivery $4.00

Distinctive Ringing $2.50

Hot Line $2.25

MADN $6.00

Message Light Indication $4.50

Music on Hold $1.50


Six Way Conferencing $6.00

Speed Call long list $1.35

Uniform Call Distribution $31.50

Uniform Call Distribution Hunting 0.50









4.13.1 Digital Centrex Service

Digital Centrex Service and features can be offered in addition to Centrex Service for

Customers utilizing proprietary digital telephone sets manufactured by Northern

Telecom. Customers will be charged applicable Non-Recurring Charges, Monthly

Recurring Charges and Usage Charges, as specified below. Usage Charges are listed in

sections 4.1.1.3.h through 4.1.1.3.o of this document.

4.13.1.A Definitions

1) Automatic Answer Back - Allows for hands-free answering of

incoming calls to the primary number after a few seconds.

2) Automatic Dial - Allows a station user to program and dial a

frequently called number by pressing a single key.

3) Feature Display - A visual display of the number called from within

the Centrex group.

4) Intercom Dialing - Allows a Centrex station user to directly terminate

calls on another designated station within the Centrex group by dialing

the intercom number for the station or pressing a pre-programmed key

on the digital telephone set.

5) Key Short List - Enable incoming calls to hunt over a set of directory

numbers which appear on the keys of the Digital Centrex station set.

6) Time and Date - Provides the current time and date on a Digital

Centrex station set.

7) Virtual Directory Number: Primary - A directory number that is

implemented through software only and does not require special

hardware.

4.13.1.B XO Centrex – Rates for Pacific Bell Area

Rates apply in addition to the rates and charges for Centrex Service in Section

4.13 above. All Rates are applied on a per line basis.


Digital Centrex Charge $ 1.80

Automatic Answer Back $ 0.35

Automatic Dial $ 0.35

Feature Display $ 1.80

Intercom Dialing $ 1.35

Key Short $ 0.90

Time and Date $ 0.35

Virtual Directory Number $ 4.50







. Rate Schedules (cont’d)



4.13.1.B XO Centrex – Rates for Pacific Bell Area










4.13.1.C XO Centrex – Rates for Verizon Area

Rates apply in addition to the rates and charges for Centrex Service in Section

4.13 above.

All Rates are applied on a per line basis.







Key Short $ 0.90




















4.13.1.D XO Centrex – Rates for Pacific Bell Area

Rates apply in addition to the rates and charges for Centrex Service in Section 4.13 above.

All Rates are applied on a per line basis.

Direct Connect Customers will be charged the rates listed in section 4.13.1.B of this

document.







Key Short $ 0.90




Add’l Lines (Ordered after initial install) $65.00 per line

Move – Physical Location $65.00 per line









4.14 XO Integrated Access Service*

XO Integrated Access Service is a bundled service offering that requires the Customer to purchase, at

the same customer location, local exchange service, message toll service and Internet services from the

Company. The standard configuration involves having a single DS-1 to the Customers’ premises.

Service can also be provided via ISDN PRI. When ordering service via a DS-1, the Customer must

purchase a minimum of 10 local exchange lines or channels. In order to get the following pricing for

this service the Customer must, at a minimum, enter a one year service order agreement. Usage for

message toll and Internet services is not included in the following rates.

4.14.1 Monthly Recurring Charges

Per Per Per Per Per

Basic Line DID Trunk DOD Trunk Two-way Trunk ISDN PRI

Pacific Bell Area: $7.55 $12.55 $7.55 $7.55 $835.00

Verizon Area: $9.35 $19.00 $19.00 $19.00 $835.00

Roseville Area: $19.00 $19.00 $19.00 $19.00 $835.00

Integrated Access Customers subscribed to the Basic Business line service will receive the following

features no additional charge:

Call forward Variable

Call Forward Busy


Speed Calling

Call Waiting

Dial Tone

3-Way Calling

Customer may order optional features at standard rates specified in this document.

4.14.2 Non Recurring Charges

For initial installation of XO Integrated Access Service over a single DS-1, Customers will pay

a $999 non-recurring installation charge. Installation charges for those Customers that purchase

more than a DS-1 or ISDN-PRI worth of capacity will be done via ICB. If a Customer chooses

to add additional local exchange lines/channels after installation of the initial service, the

Company's regular non recurring installation charges for local exchange service, as specified in

Section 4.1 of this document, will apply.

* As of December 31, 2006, this product will only be available to current customers at their current location.







4 Rate Schedules (cont’d)

4.14 XO Integrated Access Service, (Cont’d)

4.14.3. Usage Charges

Under this program, Customers will receive intraLATA and interLATA intrastate service

under the Gold and Platinum Service offering listed in Company’s Cal. Interexchange Services

Product Document. Customers will receive the following local usage charges:

Rates are shown per minute, but are billed in 6-second increments with a minimum billing

increment of 18 seconds. Customers may choose between Flat Rates or Measured Rates for

Local Usage Charges.

1) Local

a) Flat Rates

Zone 1 & 2 Zone 3

Pacific Bell Area: $0.0186 $0.039

Verizon Area: $0.0221 $0.0621

Roseville: $0.030 $0.060








4.14. XO Integrated Access Service

4.14.3 Usage Charges (cont’d)

1) Local

b) Measured Rates

Pacific Bell Initial Minute Each Add’l Minute

Zones 1 & 2

--Day $0.03 $0.0095

--Evening $0.02 $0.007

--Night $0.012 $0.004

Zone 3

--Day $0.072 $0.016

--Evening $0.048 0.011

--Night $0.029 $0.006

Verizon

Zones 1 & 2

--Day $0.036 $0.0082

--Evening $0.0243 $0.0063

--Night $0.0144 $0.0036

Zone 3

--Day $0.0888 0.0352

--Evening $0.0605 $0.0248

--Night $0.0346 $0.0142

Roseville

Zones 1 & 2

--Day $0.0328 $0.0109

--Evening $0.0230 $0.0077

--Night $0.0131 $0.0044

Zone 3

--Day $0.0589 $0.0255

--Evening $0.0412 $0.0179

--Night $0.0235 $0.0102








4.14. XO Integrated Access Service

4.14.4 Enhanced Integrated Feature

XO Integrated Access Service Customer’s can order the Enhanced Integrated Feature, as an

option, at the monthly recurring rate of $6.95 per line.

Enhanced Features:

The following features are included in the Enhanced Integrated Feature Package:

Abbreviated Dialing (3 or 4 digit)

Call Hold

Call Pickup

Call Transfer

Basic Voice Mail Box

Message Waiting

All other features are available at the documented rate.









XO Premium Line/Trunk Service is an Optional Calling Plan to other Business Line, Centrex and Trunk

service offerings listed within this document. In order to receive Service under the XO Premium

Line/Trunk Service calling plans, Customers must meet the criteria specified for each service.

4.15.1 Small Business Premium Basic Business Line Service*

Small Business Premium Basic Business Line Service is available to those customers who subscribe to

this service as the only local exchange service from the Company. This service provides basic access

service and supplies a single, voice-grade communications channel for single line telephones, key

telephone systems, modems and other devices needing access to the public switched telephone network

(PSTN). Small Business Premium Basic Business Line Customers will be charged a Non- Recurring

Charge (NRC), a Monthly Recurring Charge (MRC) as specified below; and Usage Charges listed in

section 4.15.4 of this document. Customers must commit to a minimum one year term of Service.

4.15.1.A Feature Definitions

911 Access When the customer dials 911 they will be routed to the appropriate PSAP

(Primary Service Access Point).

Anonymous Call Rejection This feature allows subscribers with or without Calling Number Delivery

and/or Calling Name Delivery to reject calls for which calling name/number

display information has been intentionally blocked. Only calls for which the

information has been blocked are rejected. If the display information is not

available due to network restrictions or other reasons, the receiving customer

premises equipment (telephone or adjunct)-if equipped-is presented with a

message to indicate the unavailability of the calling information. Rejected

calls are sent to a service provider announcement. An operator in case of

emergency can override Anonymous Call Rejection.

Automatic Call Back The subscriber can automatically place a call to the last number they dialed

without having to redial the full number, whether the call was answered,

unanswered or busy. The number last called is rung again if the line is idle and

the call goes through. If the line is busy, the subscriber will hear a special

announcement and the DMS will continue to monitor the called number.

When the number is idle again the subscriber will receive a special ring on

their phone or a tone if they are on another call. When the subscriber picks up

the phone the connection is made. This service is limited to calls within the

LATA.

Automatic Line (Hotline) Directs the line to automatically call a preassigned number when a line user

lifts the handset.

Automatic Recall Allows the subscriber to automatically place a call to the last number that tried

to call them. This allows the subscriber to easily return missed calls. When

activated, if the line is busy, the subscriber will hear a special announcement

and the DMS will continue to monitor the called number. When the number is

idle again the subscriber will receive a special ring on their phone or a tone if

they are on another call. When the subscriber picks up the phone the

connection is made. This service is limited to calls within the LATA.

*As of April 1, 2007, this product will only be available to current customers at their current location.









4.15.1 Small Business Premium Basic Business Line Service

4.15.1.A Feature Definitions (cont’d)

Call Forward Busy Allows a Business line user to arrange that when a line is busy incoming

calls are automatically diverted to another number or a voice mail box.

Call Forward No Answer Ring

Select (Subscriber Programmable

Ringing)

Allows the subscriber with the Call Forward No Answer option to

program the number of rings before a call is forwarded. The subscriber

dials an access code, receives a special dial tone, and enters the desired

number of rings, from two to nine. A confirmation tone is provided if

the operation is successful, and from this point on any incoming call

that is unanswered is forwarded after the newly specified number of

rings. The new ringing time-out value stays in effect until it is changed.

Call Forward No Answer Allows a Business line user to arrange that when a line is unanswered,

incoming calls are automatically diverted to another number or a voice

mail box after a predetermined number of ring cycles.

Call Forward Variable Allows a Business line user to divert (forward) all calls to the number to

another dialable number. The feature is activated or deactivated by the

line user from the phone connected to the line.

Call Forwarding of Call Waiting

Calls

This service provides the capability to forward unanswered waiting calls

to a subscriber-designated number by using the combined call

treatments of Call Waiting and Call Forward No Answer. An incoming

call to a busy line first receives standard call waiting treatment in which

the called party hears an audible tone and the calling party hears audible

ringing. If the call is not answered after a period of time that is equal to

the time-out value of Call Forward No Answer, the incoming call is

given Call Forward No Answer treatment and is forwarded to a

subscriber-designated DN.

Call Transfer When the Call Transfer subscriber receives an incoming call the call can

be transferred to another location. Call Transfer is activated by entering

a transfer access code followed by the transfer-to DN. The telephone

where the call was first received is then placed on-hook, freeing the line

for incoming and outgoing calls. All calls, whether originating or

terminating, can be transferred.











Call Waiting with Cancel Call

Waiting

Provides a call waiting tone to a line already engaged in a call when

another incoming call attempts to call the number. The user has three

options when alerted to the second call:

1) Ignore the call

2) Terminate the current call and answer the waiting call

3) Put the call on hold using the receiver/flash hook and answer

the second call and alternate between the two calls.

Cancel Call Waiting allows the station user, prior to establishing a call

to deactivate Call Waiting on a per-call basis by dialing an activation

code. During the call no Call Waiting tone interruptions will be heard.

Caller ID Blocking- Per Call This feature allows the customer to block delivery of their Caller ID to

the number they are calling.

Caller ID Name and Number Adds the display of the calling party's name to Calling Number

Delivery.

Caller ID Number Only Identifies the 10-digit telephone number of the calling party so the

Business Line can determine whether or not to answer the call. This

feature also provides the date and time of the call. The subscriber must

have a telephone with a display device to be able to view the Calling

number.

Caller ID per Line Blocking

Blocks the transmission of the calling line number to the distant party as

the default condition unless the user dials an activation code prior to a

call that sends the calling number information for that call. Once the call

is complete, the default send or suppress value is reinstated.

Distinctive Ringing/Call Waiting With this service, incoming calls from up to 12 DNs (DMS-100) can be

automatically identified by distinctive ringing. A distinctive ringing

pattern (short-long-short for the DMS-100) accompanies incoming calls

from the designated DNs. If a subscriber is engaged in conversation and

a call from one of the designated DNs arrives, a distinctive call waiting

tone (short-long-short) accompanies the incoming call. Calls from all

other DNs ring normally.

DMS or DMS 100 Company switching equipment.

DN Directory Numbers.











Hunting When an incoming call is placed to a busy line the Hunting feature

allows the system to search for an idle line within a preassigned group

of lines. There are two hunting types that will be offered that determine

how the system searches for an idle line.

Sequential Hunt - the system only searches the line starting with the

number dialed in the assigned sequence. Lines in the Hunt group

preceding the number dialed will not be checked for idle status. Lines in

the hunt group do not have to be in numerical order.

Circular Hunt- the system searches every line in the preassigned group,

starting with the number dialed, in the order assigned for an idle line. If

none is found a busy signal is sent to the incoming call. Lines in the

hunt group do not have to be in numerical order.

Remote Access to Call Forwarding From any phone anywhere a subscriber can forward their number to

another number. Call Forward Remote Activation (CFRA) can be

accessed from any DTMF telephone simply by dialing an access code

and a personal identification number (PIN). If Call Forward is already in

effect, the forward-to number can be changed by dialing the access

code, the PIN, and the new forward-to destination.

Selective Call Acceptance Allows the subscriber to set up a list of up to 12 DNs in the DMS

indicating numbers that should always be able to call the subscriber.

When activated, only callers on this list will be connected to the

subscriber's line. All other callers hear an announcement.

Selective Call Forwarding Selective Call Forwarding (SCF) allows subscribers to ensure that

selected calls reach them when they are away from the office. Incoming

calls from up to 12 DNs can be forwarded to another location.

Calls from DNs that are not on the SCF list can be picked up at the

office—or receive whatever treatment the subscriber has arranged, such

as answering machine or voice mail. If the SCF destination is busy, the

originator will receive busy tone.

Selective Call Rejection Allows the subscriber to set up a list of up to 12 DNs in the DMS

indicating telephone numbers from which the subscriber does not wish

to receive calls. When activated a number on the list that tries to call

will hear an announcement and will not be connected.











Simultaneous Ring (SimRing) Enables up to five Directory Numbers (DNs) to ring simultaneously

whenever there is a call to a Pilot DN (PDN). The PDN can be any

DMS Business line that has subscribed to this service. The PDN and up

to four non-pilot DNs can be included in a SimRing group. The phone

in the SimRing group that goes off-hook first receives the call.

Speed Calling 30 Allows users to program their phone to dial frequently dialed numbers

from a speed call list with only two or three key presses. This variation

allows the user to store up to 30 telephone numbers to their speed call

list.




list.

Three Way Calling Allows a station to include a third party on a call. If the originator

disconnects from the call the 3-Way call is ended, unless the originator's

Business Line has Call Transfer in which case the remaining two callers

are joined. The originator is billed for all toll or usage charges.

Touchtone DTMF dialing using a phone with pushbuttons.

White Pages Directory Listing and

Yellow Pages listing

Each business line is entitled to a free White pages and Yellow Pages

listing in the local telephone directory.










4.15.1.B Standard Features

Small Business Premium Basic Business Line Service include the following standard

attributes at no additional charge:

Touchtone

One White Pages Directory Listing

One Yellow Pages Directory Listing

911 Access

Caller ID Blocking- Per Call

Blocking Restrictions- Small Business Premium Basic Business Line Service come

standard with all Caller Paid Service, 500 and 900 area codes blocked. The additional

blocking options listed below are available upon request for no additional charge. Option

group B constitutes the default Blocking Option.

Option A No blocking

Option B Block 976-like, 500, 976, 900 area codes

Option C Block 976-like, 500, 976, 900, 01, 011 codes

Option D Block 976-like, 500, 976, 900, 01, 011, DA

Option E

Block 976-like, 500, 976, 900, 01, 011, DA, InterLata,

International

Option F


International, IntraLATA

Option G Block 976-like, 500, 976, 900, 0+

Option H Block 976-like, 500, 976, 900, 0

Option J Block all










4.15.1.C Optional Features

A La Carte Optional Features

Feature MRC NRC

Anonymous Call Rejection $2.00 $5.00

Automatic Call Back (Last Call Return) 4.00 5.00

Automatic Line (Hotline) 2.00 5.00

Repeat Dialing (Automatic Recall) 4.00 5.00

Call Forward Busy 3.00 5.00

Call Forward No Answer 3.00 5.00

Call Forward No Answer Ring Select 3.00 5.00

Call Forward Variable 3.00 5.00

Call Forwarding of Call Waiting Calls 3.00 5.00

Call Transfer with Consultation Hold 9.00 5.00

Call Waiting with Cancel Call Waiting 3.00 5.00

Caller ID Name & Number 6.00 5.00

Caller ID Number Only 6.00 5.00

Caller ID Per Line Blocking NC NC

Distinctive Ringing/ Call Waiting 1.00 5.00

Hunting (Circular or Sequential) 0.40 5.00

Remote Access to Call Forwarding 1.00 5.00

Selective Call Acceptance 4.00 5.00

Selective Call Forwarding 4.00 5.00

Selective Call Rejection 4.00 5.00

Simultaneous Ring 5.00 10.00

Speed Calling 30 5.00 5.00


Three Way Calling with Consultation Hold 3.00 5.00








4.15 XO Premium Line/Trunk Servic



Optional Feature Packages

Packages Features Included Monthly

Recurring

Charge

Non-recurring

Charge

2 feature

package

Three Way Calling and


5.70 10.00

3 feature

package

Three Way Calling, Call

Forward Variable, and

Call Transfer

13.50 15.00

4 feature

package

Call Forward Busy, Call

Forward Don't Answer,


Call Transfer

15.30 20.00

5 feature

package




Transfer and Caller ID

Name and Number

19.20 25.00

6 feature

package




Transfer, Caller ID

Name and Number and

Remote Access to Call

Forwarding

18.75 30.00

Due to network turn up and testing requirements in all Company Switches, features listed

below may not be available at time of Service Activation.

Anonymous Call Rejection

Automatic Call Back

Distinctive Ringing/Call Waiting

Selective Call Forwarding

Selective Call Acceptance

Selective Call Rejection

Automatic Recall










4.15.1.D Small Business Premium Basic Business Line Rates and Charges

Small Business Premium Basic Business Line Customers will be charged Non-Recurring

Charges, Monthly Recurring Charges and Miscellaneous Charges as listed below.

Applicable Usage Charges are listed in section 4.15.4 of this document.

4.15.1.D.(1) Monthly Recurring Charge

Customers with 1-3 lines, per line charges:


Territory Territory Territory

1 Year Term $36.16 $46.83 $38.31

2 Year Term 31.91 42.57 36.16

3 Year Term 31.91 42.57 34.05

Customers with 4 or more lines, per line charge:



1 Year Term $36.16 $446.83 $38.31

2 Year Term 31.91 42.57 36.16

3 Year Term 31.91 42.57 34.05

4.15.1.D.(2) Non-recurring Charge

Per line charges:



1 Year Term $57.00 $30.00 $64.00

2 Year Term 57.00 30.00 32.00

3 Year Term 57.00 28.00 32.00










4.15.2 Premium Centrex Service:

Premium Centrex Service is a business telephone system that is offered from the local Company

Central Office. Premium Centrex is a service that delivers a set of PBX-like features to individual

stations with all lines linked in the Central Office to provide internal communications as well as

access to the Public Switched Telephone Network (PSTN). Premium Centrex Customers will be

charged a Non-Recurring Charge (NRC), a Monthly Recurring Charge (MRC) as specified below;

and Usage Charges listed in section 4.15.4 of this document. Customers must commit to a

minimum one year term of Service.


911 Access

When the customer dials 911 they will be routed to the appropriate

PSAP (Primary Service Access Point) for emergency assistance.

Assume Dial "9"

A system feature that eliminates the need for all Centrex users in

the same Centrex group to dial an access level "9" to access the

PSTN. All lines in the Centrex must be configured as Assume Dial

9 or none.

Auto Answer Back

The Auto Answer Back feature, when implemented on a Meridian

Business set, allows any incoming call to the Primary Directory

Number (PDN) of the set to be automatically answered after 4

seconds. Conversation takes place through a hands free unit. This

feature requires the use of a handsfree Meridian Business Set.

Automatic Line

Directs the line to automatically call a preassigned number when a

user lifts the handset.

Automatic Line

Directs the line to automatically call a preassigned number when

electronic set user goes off hook on a Business Set.

Automatic Route Selection-Basic

(ARS- Basic)

This feature allows Centrex users to automatically select the

preferred dedicated route for a PSTN call. The user dials an access

level i.e. “9” and the call is routed over the correct dedicated facility

for the call type based on routing choices predetermined by the

customer and programmed into the Centrex switch. Routing

patterns are based on three-digit screening using NPA’s only.

Call Forward Busy

Allows a Business line user to arrange that when a line is busy,

incoming calls are automatically diverted to another number inside

or outside of the Centrex, or a voice mailbox.

Call Forward Don't Answer

Allows a Business line user to arrange that when a line is

unanswered, incoming calls are automatically diverted to another

number or a voice mailbox after a predetermined number of ring

cycles.

Call Forward- Variable

Allows a Business line user to divert (forward) all calls to the

number to any another dialable number. The feature is activated or

deactivated by the line user from the phone connected to the line.









4.15.2 Premium Centrex Service



Calls

This feature gives users that have both the Call Waiting and Call

Forward Don't Answer (CFD) features assigned to their lines the

following added benefit. Call Waiting calls that are not answered

within a set period of time (i.e., 12 to 60 seconds) automatically

forward to a predetermined destination i.e. an attendant, voice mail,

etc.

Call Hold

This feature is associated with single line sets only. This feature

allows the user to hold one call for any length of time provided

neither party goes on-hook.

Call Park

This feature allows a station user to park one call against their

Centrex number (DN). The parked call can be retrieved from any

Centrex station within the Centrex. Once a call is parked against a

Centrex number the user is free to make or receive calls from that

Centrex number. The parked call will ring back to the station user

if not retrieved within 120 seconds.

Call Pickup

Allows a station to answer incoming calls to another station within

the same Call Pickup group by dialing a feature activation code.

Call Pickup answers the longest ringing station in the group. The

maximum number of members in a Call Pickup Group is 75.

Call Transfer

Allows a station to transfer a call to another user inside or outside of

the Centrex. Calls transferred to an external number are responsible

for any applicable toll or message units for the duration of the

transferred call. Call Transfer can be restricted to calling within the

Centrex.


Waiting

Call Waiting allows a station user, already talking on the phone to

be informed by a tone when another call is waiting to reach the

station.

Call Waiting Display of Caller ID

On Call Waiting calls the calling party's name or number will be

displayed along with the audible CWT tone.











Caller ID Blocking - Per Call

This feature allows the customer to block delivery of their Caller ID

to the number they are calling .

Caller ID Name and Number

Adds the display of the calling party's name to Caller ID- Number

Only.

Caller ID- Number Only

Identifies the 10-digit telephone number of the calling party so the

Centrex can determine whether or not to answer the call. This

feature also provides the date and time of the call. Requires

telephone sets with CID LCD display or adjunct Caller ID unit.


Blocks the transmission of the calling line number to the distant

party as the default condition unless the user dials an activation

code prior to a call that sends the calling number information for

that call. Once the call is complete, the default send or suppress

value is reinstated.

Conference Calling - Meet Me

Allows conferees to hold a conference on a six party conference

bridge by having all attendees dial into a directory number at a

specified time.

Digital Facility Interface (IXC T-1

Access)

This termination provides a digital interface for a high capacity (T-

1) facility that terminates to a customer’s Centrex system. This

service provides for the termination of 24 circuits within the

Centrex to another Centrex, PBX or to a Long Distance Carrier

(IXC). Two digital facility interfaces will be needed to connect two

Centrex systems, one for each Centrex. The cost of the Digital

Facility Interface is in addition to the T-1 private line.

Direct Inward/Direct Outward

Dialing

Allows Centrex users to make and receive calls directly from their

station without the assistance of an attendant.


Allows a Centrex station user to answer incoming calls that ring on

another station within a pre-set group by dialing a feature activation

code and the extension number of the station being answered. The

maximum number of members in a Directed Call Pickup Group is

75.

Electronic Set Interface per PDN

This feature allows for the connection of a Business Set to the

Central Office through a special interface card.

Executive Busy Override

Allows a station to gain access (barge-in) to a busy station by

flashing the switchhook when a busy is reached and dialing a

feature activation code. This feature is also available for MADN

groups, MCA and SCA.











Executive Busy Override Exempt

Block a station using Executive Busy Override from entering a call

that the EBX station user has made or received.

Fast Transfer

This feature—which provides Transfer on Release capability—

speeds up call handling for Meridian Business Set (MBS) users by:

Reducing the number of keystrokes needed to transfer a

call

Eliminating the need to first conference the call

The Transfer on Release capability enhances Three-Way Call/Call

Transfer (3WC/CXR) feature.

Group Intercom

Allows a station-abbreviated dialing to other members of the Group

Intercom group. Groups can vary in sizes of 10, 100, 1000 or

10,000. The dialing scheme is determined by the size of the group

i.e. 10 members would dial #0 to #9 to activate.

Hunting

When an incoming call is placed to a busy line the Hunting feature

allows the system to search for an idle line within a preassigned

group of lines. There are two hunting types that will be offered that

determine how the system searches for an idle line.



preceding the number dialed will not be checked for idle status.

Lines in the hunt group do not have to be in numerical order.

Circular Hunt- the system searches every line in the preassigned

group, starting with the number dialed, in the order assigned for an

idle line. If none is found a busy signal is sent to the incoming call.

Lines in the hunt group do not have to be in numerical order.

Business Set Key Short Hunt- allows incoming calls to hunt up

through a set of DN appearances on a Business Set in search of an

idle DN upon which to terminate. With Key Short Hunt the hunt

starts with the dialed DN and hunts "up" the keys of the Business

Set. The numbers in the hunt group do not need to be in numerical

order.











Intercept

Provides a recorded announcement of the status of the number

dialed; disconnected, number changed, etc.

Itemized Usage Billing by Extension

Provides a detailed record of toll calls made by a Centrex line,

including start time, duration and numbers called. For local calls

provides a peg count record of local calls made, where local calls

are rated, showing the number of calls, number of minutes per call

type, and amounts billed for each local call type.

Multiple Appearance of Directory

Number- (MADN)

A directory number that is assigned to more than one Electronic

Business Set or Single Line set. MADN groups can be comprised of

from 2 to 32 stations and configured in either a Single Call

Arrangement (SCA) or a Multiple Call Arrangement (MCA).

The SCA allows a MADN group member to pickup or originate a

call when the MADN group is idle i.e. when any member of the

SCA MADN group is on a call the lights of the remaining are

turned on to indicate the group is busy. Therefore only one call can

be processed by the SCA group at a time.

The MADN MCA group member can originate a call without

affecting the status of the other members of the MCA group

members i.e. MADN MCA group members can originate or answer

as many calls as there are MADN group members (up to 32 in a

group).

Primary Directory Number

The initial telephone number assigned to a Business Set and is

assigned on the first button of the Business Set.

Privacy Release

Allows a Business Set user to establish a conference call among

private MADN-SCA members and an external party. A maximum

of 30 parties are permitted in a single connection depending on the

number of members of the MADN group.

Remote Access to Call Forwarding

Permits Call Forward Variable Universal subscribers to activate,

change or deactivate their Call Forwarding service from anywhere.

Ring Again

Allows a station user who encounters a busy Centrex number to be

notified when the busy station becomes idle, and the system

automatically redials that same number. Both stations must be in

the same Centrex group.











Simultaneous Ring (SimRing)

Enables up to five Directory Numbers (DNs) to ring simultaneously


DMS Centrex line that has subscribed to this service. The PDN and

up to four non-pilot DNs can be included in a SimRing group. The

phone in the SimRing group that goes off-hook first receives the

call.

Speed Calling 30

Allows users to program their phone to dial frequently dialed

numbers from a speed call list with only two or three key presses.

This variation allows the user to store up to 30 telephone numbers

to their speed call list.

Speed Calling 8

Allows users to program their phone to dial frequently dialed

numbers from a speed call list with only two or three key presses.

This variation allows the user to store up to 8 telephone numbers to

their speed call list.

Station to Station Dialing

Allows Centrex users to dial another station within the same

Centrex group using the last 2,3,4, or 5 digits of the Centrex line

number.

Three Way Calling

Allows a station to include a third party on a call. If the originator

disconnects from the call the 3-Way call is ended, unless the

originator's Business Line has Call Transfer in which case the

remaining two callers are joined. The originator is billed for all toll

or usage charges.

Touch-Tone DTMF dialing using a phone with pushbuttons.

White Pages and Yellow Pages

Directory Listing

Each Centrex Customer is entitled to a free White pages and Yellow

Pages listing in the local telephone directory for the Main Billed

Telephone Number.











Premium Centrex Service includes the following standard attributes at no additional

charge:

Touchtone



911 Access


Blocking Restrictions- Premium Centrex service comes standard with all Caller Paid

Service, 500 and 900 area codes blocked. The additional blocking options listed below

are available upon request for no additional charge. Option group B constitutes the

default Blocking Option.





Option E


International

Option F





Option J Block all











Customers can select the following Standard Features at no additional charge over and

above the Premium Centrex line Monthly Recurring Charge and Non-Recurring Charges.

Call Waiting Display of Caller ID

Call Forward Busy

Call Forward Don't Answer

Call Forward- Variable

Call Forwarding of Call Waiting Calls

Call Hold

Call Pickup

Call Transfer

Call Waiting with Cancel Call Waiting

Caller ID- Number Only


Conference Calling – Meet Me

Direct Inward/Direct Outward Dialing


Executive Busy Override

Executive Busy Override Exempt

Hunting

Intercept

Itemized Usage Billing by Extension

Ring Again

Speed Calling 30

Speed Calling 8

Station to Station Dialing

Three Way Calling

Electronic Business Set

The following Standard and Optional Features are available only to Customers utilizing the requisite

Nortel proprietary business set equipment

Standard Features

Auto Answer Back Business Set Automatic Dial

Automatic Line Business Set Display

Fast Transfer Display Calling Number

Group Intercom Display Called Number

Primary Directory Number Key Short Hunt

Privacy Release Query Time and Date

Multiple Appearance of Directory Number-

(MADN – Single or Multi)











Premium Centrex Customers may order the following Optional Features at the rates

specified.

Optional Analog Features

Pacific Bell

Territory

MRC/NRC

Verizon Territory

MRC/NRC

Roseville Territory

MRC/NRC

Assume Dial "9" 3.00/4.00 72.00/425.00 3.00/4.00

Automatic Line (Hot Line) 4.00/26.00 4.00/26.00 4.00/26.00

Automatic Route Selection-Basic

(ARS- Basic)

148.75/NC 11.00/43.00 148.75/NC

Call Park 0.85/4.00 0.85/4.00 0.85/4.00

Caller ID Name and Number 3.00/NC 6.00/NC 3.00/NC

Digital Facility Interface (IXC T-1

Access)

89.25/NC 298.00/128.00 89.25/NC

Remote Access to Call Forwarding 5.00/NC 5.00/NC 5.00/NC

Simultaneous Ring (SimRing) 3.00/NC 3.00/NC 3.00/NC

Add-On Interface, per module .40/13.00 .40/13.00 .40/13.00

Anonymous Call Rejection 2.00/5.00 2.00/5.00 2.00/5.00

Automatic Call Back 4.00/5.00 4.00/5.00 4.00/5.00

Automatic Recall 4.00/5.00 4.00/5.00 4.00/5.00

Direct Station Selection/Busy Lamp 8.00/85.00 8.00/85.00 8.00/85.00

Primary Appearance of Software No. 1.00/4.00 1.00/4.00 5.00/0.00

Secondary Appearance of Software No. 0.00/4.00 5.00/0.00 0.00/4.00

Selective Call Acceptance 4.00/5.00 4.00/5.00 4.00/5.00

Selective Call Forwarding 4.00/5.00 4.00/5.00 4.00/5.00

Selective Call Rejection 4.00/5.00 4.00/5.00 4.00/5.00

Electronic Business Set

The following Standard and Optional Features are available only to Customers utilizing

the requisite Nortel proprietary business set equipment

Optional Features

Pacific Bell Territory

MRC/NRC

Verizon Territory

MRC/NRC

Roseville Territory

MRC/NRC

Electronic Set Interface per

PDN

1.00/0.00 1.00/0.00 1.00/0.00

Due to network turn up and testing of Electronic Business Set features in all Company

Switches, features listed below may not be available at time of Service Activation.

Auto Answer Back

Fast Transfer

Group Intercom

Privacy Release

Electronic Set Interface per PDN






U-5553-C Director, Senior Manager




4.15.2.D Premium Centrex Rates and Charges

Premium Centrex Customers will be charged applicable Non-Recurring Charges,

Monthly Recurring Charges and Miscellaneous Charges listed below; and Usage Charges

listed in section 4.15.4 of this document.

4.15.2.D.(1) Monthly Recurring Charges

Per line charges:



1 Year Term

1-24 lines $20.54 $34.59 $27.84

25-72 lines 20.54 33.13 27.84

73-96 lines 20.54 31.72 27.84

2 Year Term

1-24 lines 18.76 32.97 23.81

25-72 lines 18.76 31.51 23.81

73-96 lines 18.76 30.19 23.81

3 Year Term

1-24 lines 16.98 31.35 22.52

25-72 lines 16.98 29.89 22.52

73-96 lines 16.98 28.57 22.52

4.15.2.D.(2) Non-Recurring Charges

Per line charges:



1 Year Term

1-24 lines $62.00 $17.00 $64.00

25-72 lines 62.00 17.00 64.00

73-96 lines 62.00 17.00 64.00

2 Year Term

1-24 lines 62.00 17.00 32.00

25-72 lines 62.00 17.00 32.00

73-96 lines 62.00 17.00 32.00

3 Year Term

1-24 lines 62.00 17.00 32.00

25-72 lines 62.00 17.00 32.00

73-96 lines 62.00 17.00 32.00










4.15.3 Premium Business Trunk Service

Premium Business Trunk Service provides customers with access to and from the Public Switched

Telephone Network (PSTN) for inbound, outbound or two-way call traffic. The trunk connection

can be either analog or digital depending on the customer’s requirements.

Analog trunk service is offered via standalone Private Branch Exchange (PBX) or Direct Inward

Dial (DID) Trunks, while digital connections are provided through Digital Switched T-1 Service.

Direct Inward Dial Trunks can be customized to support customers call traffic requirements as

follows:

In-Only Trunks: A One-Way trunk that only allows traffic from the XO switching equipment

to

be transmitted to the customer's PBX.

Out Only Trunks: A One-Way Trunk that only allows traffic originating in the customer's

PBX to be transmitted to the XO switching equipment.

Two-Way Trunks: A Trunk which allows traffic to be transmitted from either the customer's

PBX or the XO switching equipment.

In-Only with DID Trunk: A One-Way trunk equipped with Direct Inward Dialing Service

that allows traffic from the XO switching equipment to be transmitted to the customer's PBX.

Two-Way with DID Trunk: A Trunk equipped with Direct Inward Dialing Service that

allows traffic to be transmitted from either the customer's PBX or the XO switching

equipment.

Direct Inward Dialing (DID) Service: a special trunking arrangement which permits incoming

calls from the exchange network to reach a specific PBX station directly without an

attendant's assistance.










4.15.3.A PBX Analog Trunks*

PBX Analog Trunks provide a two-wire access loop from the customer premises to the

serving central office. The transmission via this loop supports Clear Channel

Capability where available. Call traffic in static Channels can be allocated for specific

services, such as Two Way Calling, Inbound or Outbound Calling, Direct Inward

Dialing (DID), Direct Outward Dialing (DOD), or a combination of DID/DOD.

4.15.3.B Digital Switched T-1

Digital Switched T-1 service provides an intraexchange digital connection between the

customers PBX (Private Branch Exchange) or Hybrid Key system and XO’s Central

office. Each Digital Switched T-1 carries 24 channels over a standard digital

transmission facility. The channels are used to carry circuit switched voice and data

call traffic at channel signal rates of up to 64 Kbps per channel with a total of 1.544

Mbps dedicated bandwidth for each Digital Switched T-1 service. Channels can be

allocated for specific services, such as Two Way Calling, Inbound or Outbound

Calling, Direct Inward Dialing (DID) or Direct Outward Dialing. Digital Switched T-1

Service and/or its Features are provided subject to the availability and Service

Capabilities of the Central Office Facilities. Customer must provide his or her own

DTI (Digital Interface) Card. If Customer wishes to provision analog PBX trunk

services, Customer must provide compatible digital to analog conversion equipment.

All Channel Service Units (CSU’s) are the responsibility of the Customer. Digital

Switched T-1 service is not available for use by Commercial Mobile Radio Carriers,

Private Mobile Radio Carriers or Interexchange Carriers, in the provision of service to

their customers.

Digital Switched T-1 service is provisioned as either a:

Full Digital Switched T-1 with a Digital Switched Facility (Access Line) per T-

1 and 24 channels or,

Fractional Switched T-1 with a Digital Switched Facility (Access Line) per T-1

and individual channels (minimum of 10 channels). Fractional T-1 service is

available as Basic T1 Facility (a T1 facility that is equipped with In-Only, Out-

Only, or Two-Way trunks) or Advanced T1 Facility (a T1 facility that is equipped

with In-Only with DID or Two-Way with DID trunks).











4.15.3.C PBX Analog Trunk & Digital Switched T-1 Standard features:

Each PBX Analog Trunk & Digital Switched T-1 includes the following features at no

additional charge.

Hunting:

Ascending Trunk Selection: Ascending Trunk Selection occurs when a switching unit

selects from a Trunk Group the first available Trunk going from the first trunk of the

trunk group, ascending to the last trunk of the Trunk Group. (example: hunting from the

1st trunk through last trunk on Trunk Group)

Descending Trunk Selection: Descending trunk selection occurs when a switching unit

selects from a Trunk Group the first available Trunk going from the last trunk of the

trunk group, descending to the first trunk of the Trunk Group. (example: hunting from

last trunk of Trunk Group toward the 1st trunk of the Trunk Group).

Least Idle Trunk Selection (“LIDL”): LIDL trunk selection occurs when a switching unit

selects from a Trunk group the Trunk that has been idle for the shortest period of time.

Most Idle Trunk Selection (“MIDL”): MIDL Trunk selection occurs when a switching

unit selects from a Trunk group the Trunk that has been idle for the longest period of

time.

Trunk Group Hunting Overflow:

XO Premium Business Trunk Service is interoperable with XO Primary ISDN and

Premium Centrex Services via trunk group hunting functionality. This feature enables

XO Premium trunk groups to hunt to a XO Primary Rate ISDN trunk group or XO

Premium Centrex stand-alone line or hunt group.

Alternative Call Routing:

Allows the customer to route calls to any service within the switch to handle calls in case

of a disaster or for call overflow purposes. Typically a customer will route calls from

one Trunk Group to another Trunk Group. Calls overflow to the Alternate Call Route

when they encounter a busy condition. There are three types of busy conditions:

Overflow Call Processing – all trunks in the trunk group are busy.

System Busy – This busy condition is caused by network system problems, such as T1

Carrier being down or SS7 related problems.

Manual Busy – This condition is caused by the trunk group being manually taken down,

typically to do maintenance on the customer side in the PBX or on the telecom side in the

network switch.

Calling Number Delivery : Sends the calling number to the customer.

Additional Standard Features:

E911

One (1) Directory Listing

Touch-tone Capability










4.15.3.D Rates and Charges

Premium Business Trunk Customers will be charged applicable Non-Recurring

Charges (NRCs), Monthly recurring Charges (MRCs), and Miscellaneous Charges as

specified below; and Usage Charges listed in section 4.15.4 of this document.

4.15.3.D.(1) Analog PBX Trunks



MRC/NRC MRC/NRC MRC/NRC

In-Only

1 Year $8.60/57.00 $20.05/30.00 $17.85/64.00

2 Year 7.73/57.00 19.05/30.00 16.15/32.00

3 Year 7.71/57.00 18.05/30.00 14.45/NC

Out-Only

1 Year $8.60/57.00 $20.05/30.00 $17.85/64.00

2 Year 7.73/57.00 19.05/30.00 16.96/32.00

3 Year 7.71/57.00 18.05/30.00 16.07/NC

Two-Way

1 Year $8.60/57.00 $20.05/30.00 $17.85/64.00

2 Year 7.73/57.00 19.05/30.00 16.96/32.00

3 Year 7.71/57.00 18.05/30.00 16.07/NC

In-only with DID

1 Year $14.95/57.00 55.20/136.00 21.00/64.00

2 Year 13.81/57.00 50.93/136.00 19.00/32.00

3 Year 12.11/57.00 46.65/136.00 17.00/NC

Two-Way with DID

1 Year $14.95/57.00 22.91/136.00 21.00/64.00

2 Year 13.81/57.00 21.81/136.00 19.00/32.00

3 Year 12.11/57.00 20.71/136.00 17.00/NC











4.15.3.D.(2) Full Digital Switched T1 Trunks

Pacific Bell Territory Verizon Territory Roseville Territory

MRC NRC MRC NRC MRC NRC

In-Only

1 Year Term $ 827.90 $1,768.00 $1,069.32 $ 808.00 $ 870.03 $ 808.00

2 Year Term $ 774.44 $1,505.00 $1,019.32 $ 808.00 $ 816.55 $ 604.00

3 Year Term $ 720.97 $ 354.00 $970.47 $ 808.00 $ 763.10 $ 327.00

Out-Only

1 Year Term $ 827.90 $1,768.00 $1,069.32 $ 808.00 $ 870.03 $ 808.00

2 Year Term $ 774.44 $1,505.00 $1,019.32 $ 808.00 $ 816.55 $ 604.00

3 Year Term $ 720.97 $ 354.00 $970.47 $ 808.00 $ 763.10 $ 327.00

Two-Only

1 Year Term $ 827.90 $1,768.00 $1,069.32 $ 808.00 $ 870.03 $ 808.00

2 Year Term $ 774.44 $1,505.00 $1,019.32 $ 808.00 $ 816.55 $ 604.00

3 Year Term $ 720.97 $ 354.00 $970.47 $ 808.00 $ 763.10 $ 327.00

In-Only w/ DID

1 Year Term $ 827.90 $1,768.00 $1,069.32 $ 808.00 $ 870.03 $ 808.00

2 Year Term $ 774.44 $1,505.00 $1,019.32 $ 808.00 $ 816.55 $ 604.00

3 Year Term $ 720.97 $ 354.00 $970.47 $ 808.00 $ 763.10 $ 327.00

Two-Way w/ DID

1 Year Term $ 788.48 $1,768.00 $1,018.40 $ 808.00 $ 828.60 $ 808.00

2 Year Term $ 737.56 $1,505.00 $ 970.55 $ 808.00 $ 777.67 $ 604.00

3 Year Term $ 686.64 $ 354.00 $ 924.26 $ 808.00 $ 726.76 $ 327.00











4.15.3.D.(3) Fractional Digital Switched T1 Trunks

Pacific Bell Territory Verizon Territory Roseville Territory

MRC NRC MRC NRC MRC NRC

Basic

1 Year Term $ 151.88 $ 707.00 $ 202.50 $ 323.00 $ 213.75 $ 352.00

2 Year Term $ 144.00 $ 602.00 $ 192.38 $ 323.00 $ 203.63 $ 352.00

3 Year Term $ 122.00 $ 141.00 $ 182.25 $ 323.00 $ 192.38 $ 352.00

In-Only (per channel)

1 Year Term $ 12.17 $ 59.00 $ 16.85 $ 27.00 $ 17.06 $ 29.00

2 Year Term $ 11.55 $ 50.00 $ 16.01 $ 27.00 $ 16.20 $ 29.00

3 Year Term $ 10.95 $ 12.00 $ 15.17 $ 27.00 $ 15.36 $ 29.00

Out-Only (per

channel)

1 Year Term $ 12.17 $ 59.00 $ 16.85 $ 27.00 $ 17.06 $ 29.00

2 Year Term $ 11.55 $ 50.00 $ 16.01 $ 27.00 $ 16.20 $ 29.00

3 Year Term $ 10.95 $ 12.00 $ 15.17 $ 27.00 $ 15.36 $ 29.00

Two-Way (per

channel)

1 Year Term $ 12.17 $ 59.00 $ 16.85 $ 27.00 $ 17.06 $ 29.00

2 Year Term $ 11.55 $ 50.00 $ 16.01 $ 27.00 $ 16.20 $ 29.00

3 Year Term $ 10.95 $ 12.00 $ 15.17 $ 27.00 $ 15.36 $ 29.00

Advanced

1 Year Term $ 95.63 $ 442.00 $ 126.00 $ 202.00 $ 135.00 $ 220.00

2 Year Term $ 91.13 $ 376.00 $ 120.38 $ 202.00 $ 128.25 $ 220.00

3 Year Term $ 86.63 $ 88.00 $ 113.63 $ 202.00 $ 121.50 $ 220.00

In-Only w/ DID

1 Year Term $ 15.29 $ 74.00 $ 21.07 $ 34.00 $ 21.43 $ 37.00

2 Year Term $ 14.52 $ 63.00 $ 20.01 $ 34.00 $ 20.36 $ 37.00

3 Year Term $ 13.76 $ 15.00 $ 18.97 $ 34.00 $ 19.29 $ 37.00

Two-Way w/ DID

1 Year Term $ 15.29 $ 74.00 $ 21.07 $ 34.00 $ 21.43 $ 37.00

2 Year Term $ 14.52 $ 63.00 $ 20.01 $ 34.00 $ 20.36 $ 37.00

3 Year Term $ 13.76 $ 15.00 $ 18.97 $ 34.00 $ 19.29 $ 37.00




Issued by: Effective: February 1, 2015







4.15.3.D.4 DID Charges

Customers in Verizon Territory receive the first block of 20 DIDs for no

additional charge.



MRC/NRC MRC/NRC MRC/NRC

Block of 20: $17.28/121.00 $53.08/$75.00 $35.80/120.00*

Block of 100: $51.85/323.00 $261.69/375.00 $177.75/191.00

As of November 13, 2005 the following rate will apply:

Roseville Territory

MRC/NRC

Block of 20: $35.80/$128.00

4.15.3.D.5 Miscellaneous Charges

Trunk Change Charge (per change charge)

Trunk Reconfiguration: $50.00

Channel Reconfiguration (T1): $50.00


Mileage Charge

In addition to the MRC listed in sections 4.15.3.D.2 and 4.15.3.D.3 above, a mileage

charge of $50.00 per month will apply to all Full and Fractional Digital Switch T1

Trunks with a termination point 15 to 20 miles from Company’s Central Office.

Flat Rate Local Usage


$112.86 $112.86 $112.86

* As of November 13, 2005, this rate will no longer be available to new Customers.









4.15.4 Usage Charges

The following Usage Rates apply to XO Premium Business Line, Premium Centrex and Premium

Trunk Services. Customers can choose either the Measured Usage Rate Plan or the Simple Usage

Rate Plan. Rates are listed in per minute increments. Usage is billed in 6 second increments, with

an 18 second minimum billing increment.

Measured Usage Rate Plan Zones 1 & 2 Zone 3

1st Add’l 1st Add’l

Min. Min. Min. Min.

1 Year Term:


Day $0.033/0.0108 $0.0792/0.0173

Evening 0.0216/ 0.0071 0.054/0.012

Night 0.0132/0.0044 0.0324/0.0065

Verizon Territory

Day $0.0396/0.0098 $0.0977/0.0389

Evening 0.0273/0.0069 0.0681/0.0275

Night 0.0159/0.0039 0.0389/0.0156

Roseville Territory

Day $0.0365/0.0122 $0.0654/0.0284

Evening 0.0255/0.0085 0.0458/0.0198

Night 0.0146/0.0049 0.0262/0.0113

2 Year Term:


Day $0.03/0.009 $0.072/0.016

Evening 0.02/0.007 0.048/0.011

Night 0.012/0.004 0.029/0.006

Verizon Territory

Day $0.036/0.0082 $0.0888/0.0352

Evening 0.0243/0.0063 0.0605/0.0248

Night 0.0360/0.0144 0.0346/0.0142

Roseville Territory

Day $0.0328/0.0109 $0.0589/0.0255

Evening 0.0230/0.0077 0.0412/0.0179

Night 0.0120/0.0030 0.0235/0.0102









4.15.4 Usage Charges

3 Year Term:


Day $0.0290/0.0084 $0.0696/0.0144

Evening 0.018/0.0063 0.0456/0.0102

Night 0.0114/0.0038 0.0276/0.0054

Verizon Territory

Day $0.0342/0.0078 $0.0844/0.0336

Evening 0.0228/0.0060 0.0576/0.0228

Night 0.0132/0.0036 0.0324/0.0132

Roseville Territory

Day $0.0310/0.0100 $0.0560/0.0242

Evening 0.0220/0.0070 0.0400/0.0170

Night 0.0125/0.0040 0.0230/0.0090

Simple Usage Rate Plan Zones 1 & 2 Zone 3

Per Minute: Per Minute:


1 Year Term $0.0216 $0.0438

2 Year Term 0.0195 0.0396

3 Year Term 0.0186 0.036

Verizon Territory

1 Year Term 0.0248 0.0683

2 Year Term 0.0221 0.0621

3 Year Term 0.021 0.0588

Roseville Territory

1 Year Term 0.0300 0.0550

2 Year Term 0.0250 0.0500

3 Year Term 0.0240 0.0475









4.15.5 Business Services Premium Basic Business Line Service*

Business Services Premium Basic Business Line Service is available to those customers who

subscribe to other non-Basic Business Line services from the Company. This service provides

basic access service and supplies a single, voice-grade communications channel for single line

telephones, key telephone systems, modems and other devices needing access to the public

switched telephone network (PSTN). Business Services Premium Basic Business Line Customers

will be charged a Non- Recurring Charge (NRC), a Monthly Recurring Charge (MRC) as

specified below; and Usage Charges listed in section 4.15.4 of this document. Customers must

commit to a minimum one year term of Service.





















LATA.


lifts the handset.








* As of April 1, 2007, this product will only be available to current customers at their current location.









4.15.5 Business Services Premium Basic Business Line Service (Cont'd)






Ringing)















Calls



























Waiting




4) Ignore the call










Delivery.





number.

































list.




list.




















Business Services Premium Basic Business Line Service include the following standard


Touchtone



911 Access


Blocking Restrictions- Business Services Premium Basic Business Line Service come








Option E


International

Option F





Option J Block all












Feature MRC NRC





Call Forward Busy 3.00 5.00

Call Forward No Answer 3.00 5.00


Call Forward Variable 3.00 5.00


Call Transfer with Consultation Hold 9.00 5.00


Caller ID Name & Number 6.00 5.00

Caller ID Number Only 6.00 5.00



Hunting (Circular or Sequential) 0.40 5.00








Three Way Calling with Consultation Hold 3.00 5.00











Optional Feature Packages

Packages Features Included Monthly

Recurring

Charge

Non-recurring

Charge

2 feature

package



5.70 10.00

3 feature

package


Forward Variable, and

Call Transfer

13.50 15.00

4 feature

package




Call Transfer

15.30 20.00

5 feature

package




Transfer and Caller ID

Name and Number

19.20 25.00

6 feature

package




Transfer, Caller ID

Name and Number and

Remote Access to Call

Forwarding

18.75 30.00

Due to network turn up and testing requirements in all Company Switches, features listed below may not be

available at time of Service Activation.


Automatic Call Back





Automatic Recall










4.15.5.D Business Services Premium Basic Business Line Rates and Charges

Business Services Premium Basic Business Line Customers will be charged Non-

Recurring Charges, Monthly Recurrng Charges and Miscellaneous Charges as listed

below. Applicable Usage Charges are listed in section 4.15.4 of this document.


Per line charges:



1 Year Term $36.16 $46.83 $38.31

2 Year Term $31.91 $42.57 $36.16

3 Year Term $31.91 $42.57 $34.05


Per line charges:



1 Year Term $57.00 $30.00 $64.00

2 Year Term 57.00 30.00 32.00

3 Year Term 57.00 28.00 32.00










4.15.6 Small Business Premium Basic Business Line II Service

Small Business Premium Basic Business Line II Service is available to those customers who

subscribe to this service as the only local exchange service from the Company. This service

provides basic access service and supplies a single, voice-grade communications channel for

single line telephones, key telephone systems, modems and other devices needing access to the

public switched telephone network (PSTN). This service includes the following features: 3-Way

Calling, Call Transfer, Caller ID Name & Number, Call Forwarding Variable, Call Forwarding

Busy, Call Forwarding No Answer, and Sequential Hunting. Small Business Premium Basic

Business Line II Customers will be charged a Non- Recurring Charge (NRC), a Monthly

Recurring Charge (MRC) as specified below; and Usage Charges listed in section 4.15.4 of this

document. Customers must commit to a minimum one year term of Service.





















LATA.


lifts the handset.






















Ringing)















Calls



























Waiting




7) Ignore the call










Delivery.





number.

































list.




list.




















Small Business Premium Basic Business Line II Service include the following standard


Touchtone



911 Access


Blocking Restrictions- Small Business Premium Basic Business Line II Service come








Option E


International

Option F





Option J Block all












Feature MRC NRC










Hunting (Circular) 0.40 5.00








Due to network turn up and testing requirements in all Company Switches, features listed below

may not be available at time of Service Activation.


Automatic Call Back





Automatic Recall










4.15.6.D Small Business Premium Basic Business Line II Rates and Charges

Small Business Premium Basic Business Line II Customers will be charged Non-

Recurring Charges, Monthly Recurring Charges and Miscellaneous Charges as listed



Customers with 1-3 lines, per line charges:



1 Year Term $36.16 $46.83 $38.31

2 Year Term $31.91 $42.57 $36.16

3 Year Term $31.91 $42.57 $34.05

Customers with 4 or more lines, per line charges:



1 Year Term $36.16 $46.83 $38.31

2 Year Term $31.91 $42.57 $36.16

3 Year Term $31.91 $42.57 $34.05


Per line charges:



1 Year Term $57.00 $30.00 $64.00

2 Year Term 57.00 30.00 32.00

3 Year Term 57.00 28.00 32.00










4.15.7 Business Services Premium Basic Business Line II Service

Business Services Premium Basic Business Line II Service is available to those customers who

subscribe to other non-Basic Business Line services from the Company. This service provides

basic access service and supplies a single, voice-grade communications channel for single line

telephones, key telephone systems, modems and other devices needing access to the public

switched telephone network (PSTN). This service includes the following features: 3-Way

Calling, Call Transfer, Caller ID Name & Number, Call Forwarding Variable, Call Forwarding

Busy, Call Forwarding No Answer, and Sequential Hunting. Business Services Premium Basic

Business Line II Customers will be charged a Non- Recurring Charge (NRC), a Monthly

Recurring Charge (MRC) as specified below; and Usage Charges listed in section 4.15.4 of this

document. Customers must commit to a minimum one year term of Service.





















LATA.


lifts the handset.






















Ringing)















Calls



























Waiting




10) Ignore the call










Delivery.





number.

































list.




list.




















Business Services Premium Basic Business Line II Service include the following

standard attributes at no additional charge:

Touchtone



911 Access


Blocking Restrictions- Business Services Premium Basic Business Line II Service come








Option E


International

Option F





Option J Block all












Feature MRC NRC










Hunting (Circular) 0.40 5.00








Due to network turn up and testing requirements in all Company Switches, features listed

below may not be available at time of Service Activation.


Automatic Call Back





Automatic Recall










4.15.7.D Business Services Premium Basic Business Line II Rates and Charges

Business Services Premium Basic Business Line II Customers will be charged Non-

Recurring Charges, Monthly Recurring Charges and Miscellaneous Charges as listed



Per line charges:



1 Year Term $36.16 $46.83 $38.31

2 Year Term $31.91 $42.57 $36.16

3 Year Term $31.91 $42.57 $34.05


Per line charges:



1 Year Term $57.00 $30.00 $64.00

2 Year Term 57.00 30.00 32.00

3 Year Term 57.00 28.00 32.00









4.16. XO Multi-Rate PRI Service

4.16.1 On-Net Rates

On-Net rates apply to those Customers receiving XO Multi-Rate PRI Service that is provided

exclusively over XO facilities and not over the facilities of another carrier.

Rates vary depending on the quantity of PRIs or Inbound T-1s Customer orders and

Customers minimum term commitment for this Service.

1) Monthly Recurring Charges

Number of PRIs

or Inbound T-1s

Month-to-Month 1 Year Term 2 Year Term 3 Year Term

1-27 $900 $700 $600 $500

28+ $850 $650 $550 $450

2) Monthly Recurring Multiple Rate Center Charge

This charge applies when XO Multi-Rate PRI Service is provided to Customer in more than

one rate center and applies on a per rate center basis. Customers receiving single rate

center inbound PRIs are not subject to this monthly recurring charge.


Charge per Rate Center $10 $10 $5 $5

3) Non-Recurring Charges


Charge per PRI or

Inbound T-1

$480 $480 $240 No Charge








4.16 XO Multi-Rate PRI Service (cont’d)

(B) Off-Net Rates

Off-Net rates apply to those Customers receiving XO Multi-Rate PRI Service that is provided

over the facilities of another carrier. XO facilities may be used in combination with another

carrier’s facilities to provide this service. Rates vary depending on the quantity of PRIs or

Inbound T-1s Customer orders and Customers minimum term commitment for this Service.

1) Monthly Recurring Charges

Number of PRIs or

Inbound T-1s


1-27 $900 $850 $800 $700

28+ $900 $800 $750 $650

2) Monthly Recurring Multiple Rate Center Charge

This charge applies when XO Multi-Rate PRI Service is provided to Customer in more than

one rate center and applies on a per rate center basis. Customers receiving single rate center

inbound PRIs are not subject to this monthly recurring charge.


Charge per Rate Center $50 $10 $10 $10

3) Non-Recurring Charges


Charge per PRI or

Inbound T-1

$480 $480 $240 No Charge








4.17 XO Inbound PRI Service

4.17.1 Rates

With each Monthly Recurring Charge (MRC) Customer is provided with only one number for one

rate center. Customer can receive up to two rate centers at no additional MRC. Rate centers are

ILEC defined rate centers in each state. Additional rate centers, but no more than five, can be

purchased for MRC of $20.00 per rate center. Additional blocks of twenty (20) DIDs numbers

will be available at a MRC of $3.50.

Price Plan Option #1

Only available to On-Net Customers

1 Year 2 Years 3 Years

Monthly Recurring Charge $475.00 $451.25 $427.50

Non-Recurring Charge $1,000.00 $1,000.00 $1,000.00

Price Plan Option #2

Available to Off-Net Customers

1 Year 2 Years 3 Years

Monthly Recurring Charge $2,000.00 $1,900.00 $1,800.00

Non-Recurring Charge $1,000.00 $1,000.00 $1,000.00

4.17.2 Discount Schedule

Customers are eligible for discounts based on usage levels as shown below. The monthly usage

level is Customer’s total monthly usage level for all services excluding taxes and surcharges, non-

recurring charges, some hosting services and equipment and DIA usage. The discount will be

applied monthly in the form of a credit off the bottom line of the Customer’s bill. The amount of

the discount may vary month to month.

Discount Schedule based on monthly usage:

Monthly Usage Level Discount Percentage

$0 – 5,000 0%

$5,001 – 25,000 10%

$25,001 – 100,000 15%

$100,001 – 300,00 20%

$300,001 + 25%








4.18 X OPTION Service Offering*

The XOption Service Offering is a bundled service that includes XO local exchange, inbound and outbound

domestic long distance and DSL or Dedicated Internet Access services provided at the same customer

location. This service is available to Business customers and is subject to the availability of facilities and

only offered where technically feasible.

Rates indicated below do not include sales, use, gross receipts, excise, access or other local, state and

federal taxes, charges, user fees, or surcharges. Direct Connect Customers, as defined in section 2.2 of this

document, shall receive rates listed for the Pacific Bell Territory.

Under the XOption Service Offering the Customer selects and receives service under one of the XOption

listed below. Each XOption includes the Standard Feature Package as defined in Section 4.18.c, at no

additional cost. Additional voice features beyond the Standard Feature Package are available at

documented rates. The Monthly Recurring Charge for each XOption includes the specified amount of

monthly minutes of use for local exchange and inbound and outbound domestic long distance service and

the Standard Feature Package. The specified monthly minutes of use does not include International usage.

Unused minutes may not be carried over to the following month. Additionally, the Customer must commit

to a minimum one year term agreement for both voice and Internet services in order to be eligible for the

XOption Service Offering.

4.18.1 XOption #1

To receive service under XOption #1, the Customer must order a minimum of 10 (ten) but no

more than 13 (thirteen) basic Business local exchange lines or trunks and DSL service. Customer

must choose from one of the three options for the monthly minutes of domestic long distance

usage:“A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes, “C” ‘10,000 minutes and “D” ‘ 25,000 minutes.

The domestic long distance usage beyond A, B, C or D will be billed at rates set forth in

Company’s California Interexchange Services Product Document for intrastate toll use or pursuant

to the Terms and Conditions governing long distance found on Company’s website for interstate

use. The MRC for each option is listed below. Each Xoption#1 also includes either a total of

10,000 minutes of local exchange calling if the customer chooses option A, B or C, or 20, 000

minutes of local exchange calling if the customer chooses option D. Additional minutes of local

exchange usage will be billed at $.02 per minute, in sixty second billing increments. International

calling is provided under Company’s Platinum Small Business pursuant to the Terms and

Conditions governing international traffic found on Company’s website.

PacBell Verizon Roseville



A’ $1,053.29 $1,101.10 $1.257.19

B’ $1,295.13 $1,357.04 $1,500.48

C’ $1,538.44 $1,586.25 $1,743.75

D’ $2,905.31 $2,905.31 $3,110.63

Non-Recurring Charge $800.00 (all territories)

*Effective December 6, 2008, this offering will only be available to current customers at their current location.








4.18 X OPTION Service Offering (cont’d)

4.18.2 XOption #2

To receive service under XOption #2, the Customer must order a minimum of 14 (fourteen) but no

more than 18 (eighteen) basic Business local exchange lines or trunks and DSL service. Customer


usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes, “C” ‘10,000 minutes and “D” ‘ 25,000 minutes.













A’ $1,312.04 $1,411.88 $1,590.48

B’ $1,473.25 $1,573.60 $1,752.14

C’ $1,717.04 $1,815.48 $1,995.48

D’ $3,030.48 $3,124.69 $3,307.50


4.18.3 XOption #3


more than 13 (thirteen) basic Business local exchange lines or trunks and DSL service. Customer



The domestic long distance usage beyond A, B, C or D will be billed at rates set forth in XO












A’ $1,387.98 $1,451.25 $1,605.94

B’ $1,631.25 $1,643.13 $1,849.23

C’ $1,874.54 $1,936.41 $2,092.50

D’ $3,241.41 $3,300.48 $3,459.38










4.18.4 XOption #4

To receive service under XOption #4, the Customer must order a minimum of 14(fourteen) but no

more than 18 (eighteen) basic Business local exchange lines or trunks and DSL service. Customer















A ‘ $1,325.25 $1,405.13 $1,546.88

B’ $1,454.63 $1,553.38 $1,676.25

C’ $1,649.25 $1,728.00 $1,870.88

D’ $2,700.00 $2,775.38 $2,921.63


4.18.5 XOption #5


more than 13 (thirteen) basic Business local exchange lines or trunks and Dedicated Internet

Access. Customer must choose from one of the three options for the monthly minutes of domestic

long distance usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes, “C” ‘10,000 minutes and “D” ‘

25,000 minutes. The domestic long distance usage beyond A, B, C or D will be billed at rates set

forth in Company’s California Interexchange Services Product Document for intrastate toll use or

pursuant to the Terms and Conditions governing long distance found on Company’s website for

interstate use. The MRC for each option is listed below. Each Xoption#1 also includes either a

total of 10,000 minutes of local exchange calling if the customer chooses option A, B or C, or 20,

000 minutes of local exchange calling if the customer chooses option D. Additional minutes of

local exchange usage will be billed at $.02 per minute, in sixty second billing increments.

International calling is provided under Company’s Platinum Small Business pursuant to the Terms

and Conditions governing international traffic found on Company’s website.




A’ $3,731.44 $3,798.36 $3,792.27

B’ $4,147.18 $4,216.12 $4,139.06

C’ $4,500.05 $4,566.96 $4,461.49

D’ $5,822.27 $6,018.96 $5,722.89

Non-Recurring Charge $1,800.00 (all territories)









4.18.6 XOption #6

To receive service under XOption #6, the Customer must order a minimum of 14(fourteen) but no

more than 18 (eighteen) basic Business local exchange lines or trunks and Dedicated Internet

Access. Customer must choose from one of the three options for the monthly minutes of domestic

long distance usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes, “C” ‘10,000 minutes and “D” ‘

25,000 minutes. The domestic long distance usage beyond A, B, C or D will be billed at rates set

forth in Company’s California Interexchange Services Product Document for intrastate toll use or

pursuant to the Terms and Conditions governing long distance found on Company’s website for

interstate use. The MRC for each option is listed below. Each Xoption#1 also includes either a

total of 10,000 minutes of local exchange calling if the customer chooses option A, B or C, or 20,

000 minutes of local exchange calling if the customer chooses option D. Additional minutes of

local exchange usage will be billed at $.02 per minute, in sixty second billing increments.

International calling is provided under Company’s Platinum Small Business pursuant to the Terms





A’ $4,106.60 $4,224.16 $4,506.11

B’ $4,410.80 $4,534.52 $4,493.95

C’ $4,763.08 $4,885.34 $4,816.40

D’ $5,923.65 $6,043.31 $5,945.97


4.18.7 XOption #7

To receive service under XOption #7, the Customer must order a DS-1 access facility for voice

and Internet delivery. The Customer can select the configuration of the voice and data lines up to

but not more than 24 lines combined. Customer must choose from one of the three options for the

monthly minutes of domestic long distance usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes, “C”

‘10,000 minutes and “D” ‘ 25,000 minutes. The domestic long distance usage beyond A, B, C or

D will be billed at rates set forth in Company’s California Interexchange Services Product

Document for intrastate toll use or pursuant to the Terms and Conditions governing long distance

found on Company’s website for interstate use. The MRC for each option is listed below. Each

Xoption#1 also includes either a total of 10,000 minutes of local exchange calling if the customer

chooses option A, B or C, or 20, 000 minutes of local exchange calling if the customer chooses

option D. Additional minutes of local exchange usage will be billed at $.02 per minute, in sixty

second billing increments. International calling is provided under Company’s Platinum Small

Business pursuant to the Terms and Conditions governing international traffic found on

Company’s website.




A’ $2,216.57 $2,257.11 $2,459.92

B’ $2,443.61 $2,587.68 $2,790.46

C’ $2,877.69 $2,918.23 $3,088.59

D’ $4,745.42 $3,183.88 $4,988.78










4.18.8 XOption #8

The XOption #8, is a per user network service that requires a minimum of 10 (ten) users accessing the same

network. This Option consists of one voice line per user, or a minimum of ten lines, and DSL service.

Customer must choose from one of the three options for the monthly minutes of domestic long distance

usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes, “C” ‘10,000 minutes and “D” ‘ 25,000 minutes. The

domestic long distance usage beyond A, B, C or D will be billed at rates set forth in Company’s California

Interexchange Services Product Document for intrastate toll use or pursuant to the Terms and Conditions

governing long distance found on Company’s website for interstate use. The MRC for each option is listed

below. Each Xoption#1 also includes either a total of 10,000 minutes of local exchange calling if the

customer chooses option A, B or C, or 20, 000 minutes of local exchange calling if the customer chooses

option D. Additional minutes of local exchange usage will be billed at $.02 per minute, in sixty second

billing increments. International calling is provided under Company’s Platinum Small Business pursuant to

the Terms and Conditions governing international traffic found on Company’s website.



Monthly Recurring Charge Per User

A’ $53.00 $55.00 $64.00

B’ $63.00 $65.00 $74.00

C’ $73.00 $75.00 $84.00

D’ $129.00 $131.00 $140.00


Per User

A’ $53.00 $55.00 $64.00

B’ $63.00 $65.00 $74.00

C’ $73.00 $75.00 $84.00

D’ $129.00 $131.00 $140.00

4.18.9 XOption #9

XOption #9, is a per user network service that requires a minimum of 30 (thirty) users accessing the same

network. This Option consists of one voice line per user, or a minimum of 30 lines, and DSL service.

Customer must choose from one of the three options for the monthly minutes of domestic long distance

usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes, “C” ‘10,000 minutes and “D” ‘ 25,000 minutes. The

domestic long distance usage beyond A, B, C or D will be billed at rates set forth in Company’s California

Interexchange Services Product Document for intrastate toll use or pursuant to the Terms and Conditions

governing long distance found on Company’s website for interstate use. The MRC for each option is listed

below. Each Xoption#1 also includes either a total of 10,000 minutes of local exchange calling if the








Per User

A’ $18.00 $18.00 $21.00

B’ $21.00 $21.00 $24.00

C’ $25.00 $25.00 $28.00

D’ $43.00 $43.00 $46.00


Per User

A’ $18.00 $18.00 $21.00

B’ $21.00 $21.00 $24.00

C’ $25.00 $25.00 $28.00

D’ $43.00 $43.00 $46.00









4.18.10 XOption #10

XOption #10, is a per user network service that requires a minimum of 10 (ten) users accessing the same

network. This Option consists of one voice line per user, or a minimum of ten lines, and Dedicated Internet

Access. Customer must choose from one of the three options for the monthly minutes of domestic long

distance usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes, “C” ‘10,000 minutes and “D” ‘ 25,000 minutes.

The domestic long distance usage beyond A, B, C or D will be billed at rates set forth in Company’s

California Interexchange Services Product Document for intrastate toll use or pursuant to the Terms and

Conditions governing long distance found on Company’s website for interstate use. The MRC for each option

is listed below. Each Xoption#1 also includes either a total of 10,000 minutes of local exchange calling if the








Per User

A’ $106.00 $108.00 $117.00

B’ $116.00 $118.00 $127.00

C’ $126.00 $128.00 $137.00

D’ $160.00 $178.00 $174.00


Per User

A’ $106.00 $108.00 $117.00

B’ $116.00 $118.00 $127.00

C’ $126.00 $128.00 $137.00

D’ $160.00 $178.00 $174.00

4.18.11 XOption #11

XOption #11, is a per network user service that requires a minimum of 30 (thirty) users accessing the same

network. This Option consists of one voice line per user, or a minimum of thirty lines, and Dedicated Internet

Access. Customer must choose from one of the three options for the monthly minutes of domestic long

distance usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes, “C” ‘10,000 minutes and “D” ‘ 25,000 minutes.

The domestic long distance usage beyond A, B, C or D will be billed at rates set forth in Company’s


Conditions governing long distance found on Company’s website for interstate use. The MRC for each option

is listed below. Each Xoption#1 also includes either a total of 10,000 minutes of local exchange calling if the








Per User

A’ $35.00 $36.00 $39.00

B’ $38.00 $39.00 $42.00

C’ $42.00 $43.00 $46.00

D’ $53.00 $57.00 $58.00


Per User

A’ $35.00 $36.00 $39.00

B’ $38.00 $39.00 $42.00

C’ $42.00 $43.00 $46.00

D’ $53.00 $57.00 $58.00




Issued by: Effective: April 15, 2014





4.18.12 XOption #12

To receive service under XOption #12, the Customer must order a minimum of 19 (nineteen) but

no more than 24 (twenty-four) basic Business local exchange lines or trunks and DSL service.

Customer must choose from one of the four options for the monthly minutes of domestic long

distance usage: “A” ‘ 10,000 minutes, “B” ‘ 25,000 minutes, “C” ‘50,000 minutes, and “D”

‘75,000 minutes. The domestic long distance usage above the monthly minutes for A, B, C or D

will be billed at rates set forth in Company’s California Interexchange Services Product Document

for intrastate toll usage or pursuant to the Terms and Conditions governing long distance service

found on Company’s website for interstate use. The MRC for each choice is listed below. Each

Xoption#12 also includes either a total of 20,000 minutes of local exchange calling, if the

customer chooses options A, B or C, or 30,000 minutes of local exchange calling, if the customer

chooses option D. Additional minutes of local exchange calling will be billed at $.02 per minute,

in sixty second billing increments. International calling is provided under the Platinum Medium

Business Plan pursuant to the Terms and Conditions governing international traffic found on





A’ $1,874.25 $1,978.88 $2,301.75

B’ $2,755.13 $2,857.50 $3,182.63

C’ $4,230.00 $4,326.75 $4,651.88

D’ $5,943.38 $6,037.88 $6,370.88


4.18.13 XOption #13

\

To receive service under XOption #13, the Customer must order a minimum of 19 (nineteen) but

no more than 24 (twenty-four) basic Business local exchange lines or trunks and Dedicated

Internet Access. Customer must choose from one of the four options for the monthly minutes of

domestic long distance usage: “A” ‘ 10,000 minutes, “B” ‘ 25,000 minutes, “C” ‘50,000 minutes,

and “D” ‘75,000 minutes. The domestic long distance usage above the monthly minutes for A, B,

C or D will be billed at rates set forth in Company’s California Interexchange Services Product

Document for intrastate toll usage or pursuant to the Terms and Conditions governing long

distance service found on Company’s website for interstate use. The MRC for each choice is listed

below. Each Xoption#13 also includes either a total of 20,000 minutes of local exchange calling,

if the customer chooses options A, B or C, or 30,000 minutes of local exchange calling, if the

customer chooses option D. Additional minutes of local exchange calling will be billed at $.02 per

minute, in sixty second billing increments. International calling is provide under the Platinum

Medium Business Plan pursuant to the Terms and Conditions governing international traffic found

on Company’s website.


Territory Trritory Territory


A’ $4,171.50 $3,982.50 $4,787.45

B’ $5,411.82 $5,513.80 $6,027.76

C’ $7,487.45 $7,589.69 $8,094.95

D’ $9,309.95 $9,419.63 $9,934.32










4.18.14 XOption #14

To receive service under XOption #14, the Customer must order a Primary Rate Interface (PRI)

for voice along with Digital Subscriber Line service. Customer must choose from one of the four

options for the monthly minutes of domestic long distance usage: “A” ‘ 10,000 minutes, “B” ‘

25,000 minutes, “C” ‘50,000 minutes, and “D” ‘75,000 minutes. The domestic long distance

usage above the monthly minutes for A, B, C or D will be billed at rates set forth in Company’s

California Interexchange Services Product Document for intrastate toll usage or pursuant to the

Terms and Conditions governing long distance service found on Company’s website for

interstate use. The MRC for each choice is listed below. Each Xoption#14 also includes either a

total of 20,000 minutes of local exchange calling, if the customer chooses options A, B or C, or

30,000 minutes of local exchange calling, if the customer chooses option D. Additional minutes

of local exchange calling will be billed at $.02 per minute, in sixty second billing increments.

International calling is provided under the Platinum Medium Business Plan pursuant to the Terms




Monthly Recurring Charge A’ $2,178.00 $2,374.88 $2,628.00

B’ $3,060.00 $3,254.63 $3,508.88

C’ $4,533.75 $4,723.88 $4,978.13

D’ $6,248.25 $6,435.00 $ 6,697.13

Non-Recurring Charge $800.00

4.18.15 XOption #15

To receive service under XOption #15, the Customer must order a Primary Rate Interface (PRI)

for voice along with Dedicated Internet Access service. Customer must choose from one of the

three options for the monthly minutes of domestic long distance usage: “A” ‘ 10,000 minutes,

“B” ‘ 25,000 minutes, and “C” ‘50,000 minutes and “D” ‘75,000 minutes. The domestic long

distance usage above A, B, C or D will be billed at rates set forth in Company’s California

Interexchange Services Product Document for intrastate toll usage or pursuant to the Terms and

Conditions governing long distance service found on Company’s website for interstate use. The

MRC for each choice is listed below. Each Xoption#15 also includes either a total of 20,000

minutes of local exchange calling, if the customer chooses options A, B or C, or 30,000 minutes

of local exchange calling, if the customer chooses option D. Additional local exchange calling

will be billed at .02 cents a minute. International usage will be offered under the Platinum

Medium Business Plan pursuant to the Terms and Conditions governing international traffic

found on Company’s website.



Monthly Recurring Charge A’$5,327.46 5,641.77 $6,209.60

B’ 6,817.97 7,132.32 7,700.16

C’ 9,312.37 9,626.72 10,184.39

D’

11,502.55

11,806.75 12,374.58

Non-Recurring Charge $1,800.00









4.18.16 XOption #16

To receive service under XOption #16, the Customer must order a PRI access facility for voice

and Internet delivery. The Customer can select the configuration of the voice and data lines up to

but not more than 24 lines combined. Customer must choose from one of the three options for the


‘10,000 minutes and “D” ‘ 25,000 minutes. The domestic long distance usage beyond A, B, C or

D will be billed at rates set forth in Company’s California Interexchange Services Product


found on Company’s website for interstate use. The MRC for each option is listed below. Each

Xoption#16 also includes either a total of 10,000 minutes of local exchange calling if the customer

chooses option A, B or C, or 20, 000 minutes of local exchange calling if the customer chooses

option D. Additional minutes of local exchange usage will be billed at $.02 per minute, in sixty

second billing increments. International calling is provided under Company’s Platinum Small

Business pursuant to the Terms and Conditions governing international traffic found on





B’ $3,054.09 $3,307.60 $3,784.16

C’ $3,354.24 $3,607.75 $4,084.31

D’ $6,870.72 $5,536.31 $6,012.90










4.18.17 XOptions Features

4.18.17.a XOption M

To receive service under XOption M, the Customer must order a XOptions package at

no fewer than five locations, with at least one location receiving one of the XOptions

1-16. Customer must also order a minimum of 6 (six) but no more than 9 (nine) local

exchange lines via a XOption package offering Integrated Access service. Customer

will receive 1,500 monthly minutes of domestic long distance usage. Domestic long

distance usage above the monthly minutes will be billed at rates set forth in Company’s

California Interexchange Services Product Document for intrastate use or pursuant to

the Terms and Conditions governing long distance traffic found on Company’s website

for interstate use. The installation and monthly recurring charge are listed below. Each

XOption M includes 6,000 minutes of local exchange calling per month. Additional

local exchange calling above the monthly minutes will be billed at $.02 per MOU in

sixty second increments. International usage will provided under the Company’s

Platinum Small Business Plan pursuant to the Terms and Conditions governing

international traffic found on Company’s website.



Monthly Recurring Charge: $685 $710 $815

Non-Recurring Charge: $700 $700 $700

4.18.17.b XOption MLP

Customers ordering XOptions 1-16 at no fewer than five locations are eligible for

XOption MLP. MLP is a 5% discount off the monthly recurring charge of all XOption

packages 1-16. XOption M is not eligible for the discount and does not contribute to

the total of five necessary locations to receive the MLP discount.









4.18.17 XOptions Features

4.18.17.d Standard Feature Package:

All XOption options include the following standard features at no additional charge.

Voicemail w/Message Waiting

Call Forwarding

3 Way Calling

Speed Dial

Abbreviated Dialing

Call Hold

Call Pickup

Call Transfer

Hunting

Caller ID – Number Only

First Block of 20 DIDs*

4.18.17.e Term Discounts:

XOption customers who choose one of the following term commitments that is

greater than one year will receive a discount. The discount is applied to the XOption

Monthly Recurring charge, and the local exchange and domestic long distance usage

above the bundled minutes of use included in each XOption. The discount will not be

offered with any other discounts. The term discounts are as follows:

2 Years ‘ 5% Discount


* Available to Customers who order business trunks.








4.19 Premium XOPTION Service Offering*

The Premium XOption Service Offering is a bundled service that includes XO local exchange, inbound and

outbound domestic long distance and DSL or Dedicated Internet Access services provided at the same

customer location. Premium XOptions also include shared hosting services. This service is available to

Business customers and is subject to the availability of facilities and only offered where technically

feasible.


federal taxes, charges, user fees, or surcharges.

Under the Premium XOption Service Offering the Customer selects and receives service under one of the

Premium XOptions listed in the sections below. Each Premium XOption includes the Standard Feature

Package as defined below, at no additional cost. Additional voice features beyond the Standard Feature

Package are available at rates found in this document. The Monthly Recurring Charge for each Premium

XOption includes the specified amount of monthly minutes of use for local exchange and inbound and

outbound domestic long distance service and the Standard Feature Package. The specified monthly minutes

of use does not include International usage.

Unused minutes may not be carried over to the following month. Additionally, the Customer must commit

to a minimum one year term agreement for both voice and Internet services in order to be eligible for the

Premium XOption Service Offering.

4.19.1 Premium XOption #1

To receive service under this XOption, the Customer must order a minimum of 10 (ten) but no more

than 13 (thirteen) basic Business local exchange lines or trunks and DSL service. This XOption also

includes shared hosting space and the Customer’s choice of end user shared hosting web

applications. Customer must choose from one of the options below for the monthly minutes of

domestic long distance usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes, “C” ‘10,000 minutes, and

“D” ‘ 25,000 minutes. The domestic long distance usage above these options will be billed at rates

set forth in Company’s California Interexchange Services Product Document for intrastate toll use or

pursuant to the Terms and Conditions governing long distance service found on Company’s website

for interstate use. The MRC for each is listed below. This XOption includes a choice of a total of

10,000 minutes of local exchange calling if the customer chooses option A, B, or C, or 20,000


exchange usage will be billed at $.02 per minute in sixty-second billing increments. International

usage is provided under Company’s Platinum Small Business Plan Pursuant to the Terms and





B’ $1,372.50 $1,421.73 $1,378.13

C’ $1,615.79 $1,663.60 $1,615.79

D’ $2,982.66 $3,027.66 $2,988.29

Non-Recurring Charge (all territories) $800.00









4.19 Premium XOPTION Service Offering


To receive service under this XOption, the Customer must order a minimum of 14 (fourteen) but no

more than 18 (eighteen) basic Business local exchange lines or trunks and DSL service. This

XOption also includes shared hosting space and the Customer’s choice of end user shared hosting

web applications. Customer must choose from one of the options below for the monthly minutes of

domestic long distance usage: “A” ‘ 5,000 minutes, “B” ‘ 7,000 minutes, “C” ‘10,000 minutes, and

“D” ‘ 25,000 minutes. The domestic long distance usage above these options will be billed at rates

set forth in Company’s California Interexchange Services Product Document for intrastate toll use or

pursuant to the Terms and Conditions governing long distance service found on Company’s website

for interstate use. The MRC for each is listed below. This XOption includes a choice of a total of

12,000 minutes of local exchange calling if the customer chooses option A, B, or C, or 20,000


exchange usage will be billed at $.02 per minute in sixty-second billing increments. International





Monthly Recurring ChargeA’ $1,389.38 $1,489.23 $1,396.41

B’ $1,551.10 $1,650.94 $1,559.54

C’ $1,794.38 $1,892.81 $1,801.41

D’ $3,107.81 $3,202.04 $3,113.44

Non-Recurring Charge (all territories) $800


To receive service under this XOption, the Customer must order a minimum of 10 (ten) but no more

than 13 (thirteen) basic Business local exchange lines or trunks and DSL service. This XOption also

includes shared hosting space and the Customer’s choice of end user shared hosting web applications.

Customer must choose from one of the options below for the monthly minutes of domestic long distance

usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes, “C” ‘10,000 minutes, and “D” ‘ 25,000 minutes. The

domestic long distance usage above these options will be billed at rates set forth in Company’s


Conditions governing long distance service found on Company’s website for interstate use. The MRC

for each is listed below. This XOption includes a choice of a total of 10,000 minutes of local exchange

calling if the customer chooses option A, B, or C, or 20,000 minutes of local exchange calling if the

customer chooses option D. Additional minutes of local exchange usage will be billed at $.02 per

minute in sixty-second billing increments. International usage is provided under Company’s Platinum

Small Business Plan Pursuant to the Terms and Conditions governing international traffic found on





B’ $1,708.60 $1,770.48 $1,712.81

C’ $1,951.88 $2,013.75 $1,956.10

D’ $3,318.75 $3,377.81 $3,322.98









4.19 Premium XOPTION Service Offering (cont’d)


To receive service under this XOption, the Customer must order a minimum of 14 (fourteen) but

no more than 18 (eighteen) basic Business local exchange lines or trunks and DSL service. This

XOption also includes shared hosting space and the Customer’s choice of end user shared hosting

web applications. Customer must choose from one of the options below for the monthly minutes

of domestic long distance usage: “A” ‘ 5,000 minutes, “B” ‘ 7,000 minutes, “C” ‘10,000 minutes,

and “D” ‘ 25,000 minutes. The domestic long distance usage above these options will be billed at

rates set forth in Company’s California Interexchange Services Product Document for intrastate

toll use or pursuant to the Terms and Conditions governing long distance service found on

Company’s website for interstate use. The MRC for each is listed below. This XOption includes

a choice of a total of 12,000 minutes of local exchange calling if the customer chooses option A,

B, or C, or 20,000 minutes of local exchange calling if the customer chooses option D.

Additional minutes of local exchange usage will be billed at $.02 per minute in sixty-second

billing increments. International usage is provided under Company’s Platinum Small Business

Plan Pursuant to the Terms and Conditions governing international traffic found on Company’s

website.




B’ $1,516.50 $1,595.25 $1,522.13

C’ $1,711.13 $1,789.88 $1,715.63

D’ $2,761.88 $2,837.25 $2,766.38



To receive service under this XOption, the Customer must order a minimum of 10 (ten) but no

more than 13 (thirteen) basic Business local exchange lines or trunks and Dedicated Internet

Access. This XOption also includes shared hosting space and the Customer’s choice of end user

shared hosting web applications. Customer must choose from one of the options below for the

monthly minutes of domestic long distance usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes,

“C” ‘10,000 minutes, and “D” ‘ 25,000 minutes. The domestic long distance usage above these

options will be billed at rates set forth in Company’s California Interexchange Services Product


service found on Company’s website for interstate use. The MRC for each is listed below. This

XOption includes a choice of a total of 10,000 minutes of local exchange calling if the customer

chooses option A, B, or C, or 20,000 minutes of local exchange calling if the customer chooses

option D. Additional minutes of local exchange usage will be billed at $.02 per minute in sixty-

second billing increments. International usage is provided under Company’s Platinum Small

Business Plan Pursuant to the Terms and Conditions governing international traffic found on





B’ $3,599.63 $3,800.38 $4,005.22

C’ $3,952.49 $4,151.22 $4,358.09

D’ $5,933.79 $6,148.75 6,339.39

Non-Recurring Charge (all territories) $1,800.00









4.19.6. Premium XOption #6

To receive service under this XOption, the Customer must order a minimum of 14 (fourteen) but no

more than 18 (eighteen) basic Business local exchange lines or trunks and Dedicated Internet



monthly minutes of domestic long distance usage: “A” ‘ 5,000 minutes, “B” ‘ 7,000 minutes, and






chooses option A, B, or C, or 20,000 minutes of local exchange calling if the customer chooses option

D. Additional minutes of local exchange usage will be billed at $.02 per minute in sixty-second billing

increments. International usage is provided under Company’s Platinum Small Business Plan Pursuant to





B’ $3,772.00 $3,869.35 $4,315.49

C’ $4,124.85 $4,222.19 $4,668.36

D’ $6,035.19 $6,130.51 $6,578.69



To receive service under this XOption, the Customer must order a DS-1 access facility for voice and

Internet delivery. The Customer can select the configuration of the voice and data lines up to but not

more than 24 lines combined. This XOption also includes shared hosting space and the Customer’s

choice of end user shared hosting web applications. Customer must choose from one of the four options

for the monthly minutes of domestic long distance usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes,

“C” ‘10,000 minutes, and “D” ‘ 25,000 minutes. The domestic long distance usage above these options

will be billed at rates set forth in Company’s California Interexchange Services Product Document for

intrastate toll use or pursuant to the Terms and Conditions governing long distance service found on

Company’s website for interstate use. The MRC for each is listed below. This XOption includes a

choice of a total of 10,000 minutes of local exchange calling if the customer chooses option A, B, or C,

or 20,000 minutes of local exchange calling if the customer chooses option D. Additional minutes of

local exchange usage will be billed at $.02 per minute in sixtysecond billing increments. International






B’ $1,877.89 $1,877.89 $1,877.89

C’ $2,056.35 $2,056.35 $2,056.35

D’ $3,183.89 $3,183.89 $3,183.89











This XOption is a per user network service that requires a minimum of 10 (ten) users accessing the

Same network. This XOption consists of one voice line per user, or a minimum of ten lines, and

DSL service. This XOption also includes shared hosting space and the Customer’s choice of end

user shared hosting web applications. Customer must choose from one of the options below for the

monthly minutes of domestic long distance usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes, and


options will be billed at rates set forth in Company’s California Interexchange Services Product Document

for intrastate toll use or pursuant to the Terms and Conditions governing long distance service found on

Company’s website for interstate use. The MRC for each is listed below. This XOption includes a

choice of a total of 10,000 minutes of local exchange calling if the customer chooses option A, B,

or C, or 20,000 minutes of local exchange calling if the customer chooses option D. Additional

minutes of local exchange usage will be billed at $.02 per minute in sixty-second billing

increments. The monthly minutes of use for local exchange and domestic long distance is total

combined usage for all the users in this Option. International usage is provided under Company’s

Platinum Small Business Plan Pursuant to the Terms and Conditions governing international traffic




Monthly Recurring Charge A’ $57 $59 $68

(Per User) B’ $67 $69 $78

C’ $77 $79 $88

D’ $133 $135 $144



Non-Recurring Charge A’ $57 $59 $68

(Per User) B’ $67 $69 $78

C’ $77 $79 $88

D’ $133 $135 $144










This XOption is a per user network service that requires a minimum of 30 (thirty) users accessing

the same network. This XOption consists of one voice line per user, or a minimum of 30 lines, and


user shared hosting web applications. Customer must choose from one of the options below for the
















(Per User) B’ $23 $23 $26

C’ $27 $27 $30

D’ $45 $45 $48




(Per User) B’ $23 $23 $26

C’ $27 $27 $30

D’ $45 $45 $48








4.19 Premium XOPTION Service Offering


This XOption is a per user network service that requires a minimum of 10 (ten) users accessing the

same network. This XOption consists of one voice line per user, or a minimum of ten lines, and

Dedicated Internet Access. This XOption also includes shared hosting space and the Customer’s

choice of end user shared hosting web applications. Customer must choose from one of the options

below for the monthly minutes of domestic long distance usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000

minutes, “C” ‘10,000 minutes, and “D” ‘ 25,000 minutes. The domestic long distance usage above

these options will be billed at rates set forth in Company’s California Interexchange Services Product













(Per User) B’ $98 $116 $112

C’ $108 $126 $122

D’ $164 $182 $178




(Per User) B’ $98 $116 $112

C’ $108 $126 $122

D’ $164 $182 $178








4.19 Premium XOPTION Service Offering, (cont’d)


This XOption is a per network user service that requires a minimum of 30 (thirty) users accessing

the same network. This XOption consists of one voice line per user, or a minimum of thirty lines,

and Dedicated Internet Access. This XOption also includes shared hosting space and the

Customer’s choice of end user shared hosting web applications. Customer must choose from one

of the options below for the monthly minutes of domestic long distance usage: “A” ‘ 4,000

minutes, “B” ‘ 7,000 minutes, “C” ‘10,000 minutes, and “D” ‘ 25,000 minutes. The domestic

long distance usage above these options will be billed at rates set forth in Company’s California

Interexchange Services Product Document for intrastate toll use or pursuant to the Terms and


MRC for each is listed below. This XOption includes a choice of a total of 10,000 minutes of local

exchange calling if the customer chooses option A, B, or C, or 20,000 minutes of local exchange

calling if the customer chooses option D. Additional minutes of local exchange usage will be billed

at $.02 per minute in sixty-second billing increments. The monthly minutes of use for local exchange

and domestic long distance is total combined usage for all the users in this Option. International






(Per User) B’ $33 $37 $38

C’ $37 $41 $42

D’ $55 $59 $60




(Per User) B’ $33 $37 $38

C’ $37 $41 $42

D’ $55 $59 $60










To receive service under this XOption, the Customer must order a minimum of 19 (nineteen)

but no more than 24 (twenty-four) basic Business local exchange lines or trunks and DSL

service. This XOption also includes shared hosting space and the Customer’s choice of end user



“C” ‘50,000 minutes, and “D” 75,000 minutes. The domestic long distance usage above these


Document for intrastate toll use or pursuant to the Terms and Conditions governing long

distance service found on Company’s website for interstate use. The MRC for each choice is

listed below. This XOption includes a choice of a total of 20,000 minutes of local exchange

calling if the customer chooses options A, B, or C, or 30,000 minutes of local exchange calling

if the customer chooses option D. Additional minutes of local exchange usage will be billed at

$.02 per minute in sixty-second billing increments. International usage is provided under the

Company’s Platinum Medium Business Plan pursuant to the Terms and Conditions governing





B’ $2,817.00 $2,919.38 $2,823.75

C’ $4,291.88 $4,388.63 $4,299.75

D’ $6,005.25 $6,099.75 $6,012.00



To receive service this XOption, the Customer must order a minimum of 19 (nineteen) but no

more than 24 (twenty-four) basic Business local exchange lines or trunks and Dedicated Internet




“C” ‘50,000 minutes, and “D” 75,000 minutes. The domestic long distance usage above these


Document for intrastate toll use or pursuant to the Terms and Conditions governing long

distance service found on Company’s website for interstate use. The MRC for each choice is

listed below. This XOption includes a choice of a total of 20,000 minutes of local exchange

calling if the customer chooses options A, B, or C, or 30,000 minutes of local exchange calling








B’ $4,601.25 $5,006.82 $5,521.50

C’ $6,972.76 $7,082.45 $7,597.13

D’ $9,402.76 $9,512.45 $10,027.13











To receive service under this XOption, the Customer must order a Primary Rate Interface (PRI) for

voice along with Digital Subscriber Line service. This XOption also includes shared hosting space

and the Customer’s choice of end user shared hosting web applications. Customer must choose

from one of the options below for the monthly minutes of domestic long distance usage: “A” ‘

10,000 minutes, “B” ‘ 25,000 minutes, “C” ‘50,000 minutes, and “D” 75,000 minutes. The


California Interexchange Services Product Document for intrastate toll use or pursuant to the Terms

and Conditions governing long distance service found on Company’s website for interstate use. The

MRC for each choice is listed below. This XOption includes a choice of a total of 20,000 minutes of

local exchange calling if the customer chooses options A, B, or C, or 30,000 minutes of local exchange


at $.02 per minute in sixty-second billing increments. International usage is provided under the






B’ $2,775.00 $3,316.50 $3,161.25

C’ $4,595.63 $4,785.75 $4,636.13

D’ $6,310.13 $6,496.88 $6,348.38




voice along with Dedicated Internet Access service. This XOption also includes shared hosting space

and the Customer’s choice of end user shared hosting web applications. Customer must choose from

one of the options below for the monthly minutes of domestic long distance usage: “A” ‘ 10,000

minutes, “B” ‘ 25,000 minutes, “C” ‘50,000 minutes, and “D” 75,000 minutes. The domestic long

distance usage above these options will be billed at rates set forth in Company’s California



for each choice is listed below. This XOption includes a choice of a total of 20,000 minutes of local

exchange calling if the customer chooses options A, B, or C, or 30,000 minutes of local exchange

calling if the customer chooses option D. Additional minutes of local exchange usage will be billed at



international

traffic found on Company’s website.




B’ $6,200.66 $7,071.48 $7,071.48

C’ $8,693.84 $8,998.05 $9,555.72

D’ $11,638.13 $11,918.30 $11,925.44











To receive service under this XOption, the Customer must order a PRI access facility for voice and

Internet delivery. The Customer can select the configuration of the voice and data lines up to but

not more than 24 lines combined. This XOption also includes shared hosting space and the



minutes, “B” ‘ 7,000 minutes, “C” ‘10,000 minutes, and “D” ‘ 25,000 minutes. The domestic




MRC for each is listed below. This XOption includes a choice of a total of 10,000 minutes of local



at $.02 per minute in sixty-second billing increments. International usage is provided under

Company’s Platinum Small Business Plan Pursuant to the Terms and Conditions governing





B’ $

1,877.89 $1,877.89 $1,564.91

C’ $2,056.35 $2,056.35 $1,713.63

D’ $3,183.89 $2,056.35 $2,653.23










4.19.17 XOption M – Satellite Office Solutions

To receive service under this XOption, the Customer must order a XOptions package at no fewer

than five locations, with at least one location receiving one of the Premium XOptions 1-16.

Customer must also order a minimum of 6 (six) but no more than 9 (nine) local exchange lines via

Integrated Access service. Customer will receive 1,500 monthly minutes of domestic long distance

usage. Domestic long distance usage above the monthly minutes will be billed at rates set forth in

Company’s California Interexchange Services Product Document for intrastate use or pursuant to the

Terms and Conditions governing long distance traffic found on Company’s website for interstate use.

The installation and monthly recurring charge are listed below. Each XOption M includes a choice of

6,000 minutes of local exchange calling per month. Additional local exchange calling above the

monthly messages will be billed at $.02 per minute in sixty-second increments. International usage

will be provided under the Company’s Platinum Small Business Plan pursuant to the Terms and




Monthly Recurring Charge: $685 $710 $815


4.19.17.1 XOption MLP

Customers ordering XOptions 1-16 at no fewer than five locations are eligible for

XOption MLP. MLP is a 5% discount off the monthly recurring charge of all XOption

packages 1-16. XOption M is not eligible for the discount and does not contribute to the

total of five necessary locations to receive the MLP discount.

4.19.17.2 Standard Feature Package:

All Premium XOptions include the following standard features at no additional charge.

Voicemail w/Message Waiting

Call Forwarding

3 Way Calling

Speed Dial

Abbreviated Dialing

Call Hold

Call Pickup

Call Transfer

Hunting

Caller ID – Number Only

First Block of 20 DIDs*

4.19.17.3 Term Discounts:


greater than one year will receive a discount. The discount is applied to the

XOption Monthly Recurring charge, and the local exchange and domestic long

distance usage above the bundled minutes of use included in each XOption. The

discount will not be offered with any other discounts. The term discounts are as

follows:



* Available to Customers that ordered business trunks.








4.20 Deluxe XOPTION Service Offering*

The Deluxe XOption Service Offering is a bundled service that includes XO local exchange, inbound

and outbound domestic long distance and DSL or Dedicated Internet Access services provided at the

same customer location. Deluxe XOptions also include shared hosting services. This service is

available to Business customers and is subject to the availability of facilities and only offered where

technically feasible.


federal taxes, charges, user fees, or surcharges.

Under the Deluxe XOption Service Offering the Customer selects and receives service under one of

the Deluxe XOptions listed in the sections below. Each Deluxe XOption includes the Standard Feature

Package as defined below, at no additional cost. Additional voice features beyond the Standard

Feature Package are available at rates found in this document. The Monthly Recurring Charge for

each Deluxe XOption includes the specified amount of monthly minutes of use (or messages) for local

exchange and inbound and outbound domestic long distance service and the Standard Feature Package.

The specified monthly minutes of use does not include International usage.

Unused minutes may not be carried over to the following month. Additionally, the Customer must

commit to a minimum one year term agreement for both voice and Internet services in order to be

eligible for the Deluxe XOption Service Offering.

4.20.1 Deluxe XOption #1


more than 13 (thirteen) analog Centrex lines or basic Business local exchange lines or trunks

and DSL service. This XOption also includes shared hosting space and the Customer’s choice

of end user shared hosting web applications. Customer must choose from one of the options

below for the monthly minutes of domestic long distance usage: “A” ‘ 4,000 minutes, “B” ‘

7,000 minutes, “C” ‘10,000 minutes, and “D” ‘ 25,000 minutes. The domestic long distance

usage above these options will be billed at rates set forth in Company’s California



MRC for each is listed below. This XOption includes a choice of a total of 10,000

minutes/3,300 messages of local exchange calling if the customer chooses option A, B, or C, or

20,000 minutes/6,500 messages of local exchange calling if the customer chooses option D.


billing increments, or $.05 per message dependent on the plan chosen. International usage is

provided under Company’s Platinum Small Business Plan Pursuant to the Terms and Conditions

governing international traffic found on Company’s website.









4.20 Deluxe XOPTION Service Offering, (cont’d)

4.20.1 Deluxe XOption #1 (cont’d)



Monthly Recurring Charge:

A’ $1,074.38 $1,220.63 $1,334.54

B’ $1,295.25 $1,442.81 $1,577.81

C’ $1,524.38 $1,663.60 $1,823.91

D’ $2,835.00 $1730* $3,187.98


*As of November 13, 2005, the following rates will apply to new customers:

Verizon

Territory

Monthly Recurring Charge: $2,957.35



no more than 18 (eighteen) analog Centrex lines or basic Business local exchange lines or trunks

and DSL service. This XOption also includes shared hosting space and the Customer’s choice of

end user shared hosting web applications. Customer must choose from one of the options below

for the monthly minutes of domestic long distance usage: “A” ‘ 5,000 minutes, “B” ‘ 7,000

minutes, “C” ‘10,000 minutes, and “D” ‘ 25,000 minutes. The domestic long distance usage

above these options will be billed at rates set forth in Company’s California Interexchange Services

Product Document for intrastate toll use or pursuant to the Terms and Conditions governing long

distance service found on Company’s website for interstate use. The MRC for each is listed below.

This XOption includes a choice of a total of 12,000 minutes/ 4,000 messages of local exchange

calling if the customer chooses option A, B, or C, or 20,000 minutes/6,500 messages of local

exchange calling if the customer chooses option D. Additional minutes of local exchange usage will

be billed at $.02 per minute in sixty-second billing increments, or $.05 per message dependent on the

plan chosen. International usage is provided under Company’s Platinum Small Business Plan

Pursuant to the Terms and Conditions governing international traffic found on Company’s website.




A’ $1,319.06 $1,524.38 $1,393.60

B’ $1,466.73 $1,672.04 $1,541.25

C’ $1,695.94 $1,892.81 $1,770.48

D’ $2,974.23 $3,145.79 $3,047.35


* As of November 13, 2005, this rate will no longer be available to new customers.








4.20 Deluxe XOPTION Service Offering (cont’d)



more than 13 (thirteen) analog Centrex lines or basic Business local exchange lines or trunks and


user shared hosting web applications. Customer must choose from one of the options below for

the monthly minutes of domestic long distance usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes,





XOption includes a choice of a total of 10,000 minutes/3,300 messages of local exchange calling if the

customer chooses option A, B, or C, or 20,000 minutes/6,500 messages of local exchange calling if the


minute in sixty-second billing increments, or $.05 per message dependent on the plan chosen.

International usage is provided under Company’s Platinum Small Business Plan Pursuant to the Terms





A’ $1,359.89 $1,507.00 $1,683.29

B’ $1,582.04 $1,728.29 $1,926.56

C’ $1,811.25 $1,950.48 $2,169.85

D’ $3,121.88 $3,244.23 $3,536.73












This XOption includes a choice of a total of 12,000 minutes/4,000 messages of local exchange calling

if the customer chooses option A, B, or C, or 20,000 minutes/6,500 messages of local exchange calling


$.02 per minute in sixty-second billing increments, or $.05 per message dependent on the plan

chosen. International usage is provided under Company’s Platinum Small Business Plan Pursuant

to the Terms and Conditions governing international traffic found on Company’s website.













A’ $1,137.38 $1,416.38 $1,310.63

B’ $1,370.25 $1,533.38 $1,428.75

C’ $1,553.63 $1,711.13 $1,612.13

D’ $2,576.25 $2,713.50 $2,634.75






choice of end user shared hosting web applications. Customer must choose from one of the

options below for the monthly minutes of domestic long distance usage: “A” ‘ 4,000 minutes,

“B” ‘ 7,000 minutes, “C” ‘10,000 minutes, and “D” ‘ 25,000 minutes. The domestic long




for each is listed below. This XOption includes a choice of a total of 10,000 minutes/3,300 messages of

local exchange calling if the customer chooses option A, B, or C, or 20,000 minutes/6,500 messages of

local exchange calling if the customer chooses option D. Additional minutes of local exchange

usage will be billed at $.02 per minute in sixty-second billing increments, or $.05 per message

dependent on the plan chosen. International usage is provided under Company’s Platinum Small






A’ $3,059.82 $3,131.16 $3,131.16

B’ $3,406.97 $3,640.20 $3,518.51

C’ $3,780.11 $3,962.61 $3,851.11

D’ $5,680.30 $5,840.51 $5,751.29










4.20.6 Deluxe XOPTION Service Offering


To receive service under this XOption, the Customer must order a minimum of 14(fourteen)

but no more than 18 (eighteen) analog Centrex lines or basic Business local exchange lines

or trunks and Dedicated Internet Access. This XOption also includes shared hosting space

and the Customer’s choice of end user shared hosting web applications. Customer must

choose from one of the options below for the monthly minutes of domestic long distance

usage: “A” ‘ 5,000 minutes, “B” ‘ 7,000 minutes, and “C” ‘10,000 minutes, and “D” ‘

25,000 minutes. The domestic long distance usage above these options will be billed at

rates set forth in Company’s California Interexchange Services Product Document for

intrastate toll use or pursuant to the Terms and Conditions governing long distance service

found on Company’s website for interstate use. The MRC for each is listed below. This

XOption includes a choice of a total of 12,000 minutes/4,000 messages of local exchange

calling if the customer chooses option A, B, or C, or 20,000 minutes/6,500 messages of

local exchange calling if the customer chooses option D. Additional minutes of local

exchange usage will be billed at $.02 per minute in sixty-second billing increments, or $.05

per message dependent on the plan chosen. International usage is provided under






A’ $3,305.57 $3,573.25 $3,411.02

B’ $3,600.28 $3,859.20 $3,715.21

C’ $3,922.06 $4,181.64 $4,029.57

D’ $5,822.27 $6,059.53 $5,929.75


4.20.7 Reserved for Future Use










This XOption is a per user network service that requires a minimum of 10 (ten) users accessing

the same network. This XOption is provided over basic business or analog Centrex lines for

a minimum of ten users and DSL service. This XOption also includes shared hosting space and

the Customer’s choice of end user shared hosting web applications. Customer must choose from


minutes, “B” ‘ 7,000 minutes, and “C” ‘10,000 minutes, and “D” ‘ 25,000 minutes. The




for each is listed below. This XOption includes a choice of a total of 10,000 minutes of local exchange

calling if the customer chooses option A, B, or C, or 20,000 minutes of local exchange calling if the


minute in sixty-second billing increments. The monthly minutes of use for local exchange and

domestic long distance is total combined usage for all the users in this XOption. International






First Ten Users:

A’ $680.00 $705.00 $770.00

B’ $800.00 $825.00 $935.00

C’ $920.00 $945.00 $1,055.00

D’ $1595.00 $1,620.00 $1,725.00

Each Add'l User:

A’ $68.00 $70.00 $77.00

B’ $80.00 $82.00 $93.00

C’ $92.00 $94.00 $105.00

D’ $159.00 $620.00 $172.00


The Non-Recurring Charge is equal to one month’s Monthly Recurring Charge. If additional

users are added after installation, the Non-Recurring Charge for the additions is equal to the

appropriate “Each Additional User Charge” for the option chosen for each user added.










To receive service under this XOption, the Customer must order a minimum of 19 (nineteen) but

no more than 24 (twenty-four) analog Centrex lines or basic Business local exchange lines or

trunks and DSL service. This XOption also includes shared hosting space and the Customer’s



“B” ‘ 25,000 minutes, “C” ‘50,000 minutes, and “D” 75,000 minutes. The domestic long




MRC for each choice is listed below. This XOption includes a choice of a total of 20,000

minutes/6,500 messages of local exchange calling if the customer chooses options A, B, or C, or


Additional minutes of local exchange usage will be billed at $.02 per minute in sixty-second billing

increments, or $.05 per message dependent on the plan chosen. International usage is provided

under the Company’s Platinum Medium Business Plan pursuant to the Terms and Conditions





A’ $1,750.50 $1,967.63 $1,829.25

B’ $2,653.88 $2,857.50 $2,732.63

C’ $.4,168.13 $4,338.00 $4,246.88

D’ $5,825.25 $5,970.38 $5,904.00




more than 24 (twenty-four) analog Centrex lines or basic Business local exchange lines or trunks




minutes, “B” ‘ 25,000 minutes, “C” ‘50,000 minutes, and “D” 75,000 minutes. The domestic




MRC for each choice is listed below. This XOption includes a choice of a total of 20,000



Additional minutes of local exchange usage will be billed at $.02 per minute in sixty-second billing

increments, or $.05 per message dependent on the plan chosen. International usage is provided

under the Company’s Platinum Medium Business Plan pursuant to the Terms and Conditions














A’ $3,463.03 $3,749.63 $3,572.45

B’ $4,736.82 $5,006.82 $4,846.50

C’ $6,871.50 $7,099.32 $6,981.19

D’ $9,217.13 $9,410.56 $9,326.82




voice along with DSL service*. This XOption also includes shared hosting space and the







for each choice is listed below. This XOption includes a choice of a total of 20,000 minutes/6,500

messages of local exchange calling if the customer chooses options A, B, or C, or 30,000

minutes/10,000 messages of local exchange calling if the customer chooses option D. Additional

minutes of local exchange usage will be billed at $.02 per minute in sixty-second billing increments, or

$.05 per message dependent on the plan chosen. International usage is provided under the Company’s

Platinum Medium Business Plan pursuant to the Terms and Conditions governing international traffic





A’ $1,953.00 $2,110.50 $2,386.13

B’ $2,857.50 $2,920.50 $3,289.50

C’ $4,370.63 $4,482.00 $4,803.75

D’ $6,028.88 $6,114.38 $6,460.88











To receive service under this XOption, the Customer must order a Primary Rate Interface (PRI)

for voice along with Dedicated Internet Access service*. This XOption also includes shared

hosting space and the Customer’s choice of end user shared hosting web applications. Customer

must choose from one of the options below for the monthly minutes of domestic long distance

usage: “A” ‘ 10,000 minutes, “B” ‘ 25,000 minutes, “C” ‘50,000 minutes, and “D” 75,000

minutes. The domestic long distance usage above these options will be billed at rates set forth in

Company’s California Interexchange Services Product Document for intrastate toll use or pursuant to

the Terms and Conditions governing long distance service found on Company’s website for interstate

use. The MRC for each choice is listed below. This XOption includes a choice of a total of 20,000




billing increments, or $.05 per message dependent on the plan chosen. International usage is

provided under the Company’s Platinum Medium Business Plan pursuant to the Terms and





A’ $4,485.84 $4,729.20 $5,155.06

B’ $6,016.95 $6,240.03 $6,686.17

C’ $8,582.30 $8,754.69 $9,251.52

D’ $11,365.11 $11,532.98 $12,070.38












than three locations, with at least one location receiving one of the Deluxe XOptions 1-16.

Customer must also order a minimum of 6 (six) but no more than 9 (nine) local exchange lines

via Integrated Access service. Customers renewing Company contracts are eligible to receive this

XOption on a stand alone basis with no location or other XOption requirements. Customer will

receive 1,500 monthly minutes of domestic long distance usage. Domestic long distance usage above

the monthly minutes will be billed at rates set forth in Company’s California Interexchange Services

Product Document for intrastate use or pursuant to the Terms and Conditions governing long distance

traffic found on Company’s website for interstate use. The installation and monthly recurring charge are

listed below. Each XOption M includes 6,000 minutes of local exchange calling per month. Additional

local exchange calling above the monthly messages will be billed at $.02 per minute in sixty-second

increments, or $.05 per message dependent on the plan chosen. International usage will be provided

under the Company’s Platinum Small Business Plan pursuant to the Terms and Conditions governing



Monthly Recurring Charge $600.00 ** $600.00 $610.00**

Non Recurring Charge $700.00 $700.00 $700.00

As of November 13, 2005, the following rate will apply to new customers:

Pacific Bell Roseville

Monthly Recurring Charge $685.00 $815.00


Customers ordering XOptions 1-16 at no fewer than five locations are eligible for XOption

MLP. MLP is a 5% discount off the monthly recurring charge of all XOption packages 1-16.

XOption M is not eligible for the discount and does not contribute to the total of five necessary

locations to receive the MLP discount.


XOption customers who choose business lines will receive the following standard

features on those lines at no additional charge: Voicemail w/Message Waiting, Call

Forwarding, 3 Way Calling , Speed Dial, Abbreviated Dialing, Call Hold , Call Pickup,

Call Transfer, Caller ID – Number Only, First Block of 20 DIDs*and Hunting

(Circular or Sequential).


XOption customers who choose one of the following term commitments that is greater

than one year will receive a discount. The discount is applied to the XOption Monthly

Recurring charge, and the local exchange and domestic long distance usage above the

bundled minutes of use included in each XOption. The discount will not be offered

with any other discounts. The term discounts are as follows:



*Available to Customers who ordered business trunks.

**As of November 13, 2005, this rate will no longer be available to new customers.








4.21 Metra XOPTIONS Service Offering*

The Metra XOptions Service Offering is a bundled service that includes XO local exchange, inbound and

outbound domestic long distance and DSL or Dedicated Internet Access services provided at the same

customer location. Metra XOptions also includes shared hosting services with enhanced feature Metra DNS

Manager, which allows Customers to self-manage their DNS functionality. This service is available to

Business customers and is subject to the availability of facilities and only offered where technically feasible.

Rates indicated below do not include sales, use, gross receipts, excise, access or other local, state and federal

taxes, charges, user fees, or surcharges.

Under the Metra XOptions Service Offering the Customer selects and receives service under one of the Metra

XOptionss listed in the sections below. Each Metra XOptions includes the Standard Feature Package as

defined below, at no additional cost. Additional voice features beyond the Standard Feature Package are

available at rates found in this document. The Monthly Recurring Charge for each Metra XOptions includes

the specified amount of monthly minutes of use (or messages) for local exchange and inbound and outbound

domestic long distance service and the Standard Feature Package. The specified monthly minutes of use does

not include International usage.

Unused minutes may not be carried over to the following month. Additionally, the Customer must commit to

a minimum one year term agreement for both voice and Internet services in order to be eligible for the Metra

XOptions Service Offering.

4.21.1 Metra XOption #1


more than 13 (thirteen) analog Centrex lines or basic Business local exchange lines or trunks and DSL

service. This XOption also includes shared hosting space and the Customer’s choice of end user



‘10,000 minutes, and “D” ‘ 25,000 minutes. The domestic long distance usage above these







increments. International usage is provided under Company’s Platinum Small Business Plan Pursuant

to the Terms and Conditions governing international traffic found on Company’s website.









4.21 Metra XOPTIONS Service Offering (cont’d)

4.21.1 Metra XOption #1 (cont’d)




A’ $1,074.38 $1,220.63 $1,130.63

B’ $1,295.16 $1,352.81 $1,352.81

C’ $1,524.38 $1,663.59 $1,582.04

D’ $2,835.00 $2,957.34 $2,892.66

Non-Recurring Charge: $800











This XOption includes a choice of a total of 12,000 minutes of local exchange calling if the

customer chooses option A, B, or C, or 20,000 minutes of local exchange calling


$.02 per minute in sixty-second billing increments. International usage is provided under






A’ $1,319.06 $1,524.38 $1,393.60

B’ $1,466.73 $1,672.03 $1,541.25

C’ $1,695.94 $1,892.81 $1,770.48

D’ $2,974.23 $3,145.78 $3,047.35














user shared hosting web applications. Customer must choose from one of the options below for

the monthly minutes of domestic long distance usage: “A” ‘ 4,000 minutes, “B” ‘ 7,000 minutes,





XOption includes a choice of atotal of 10,000 minutes of local exchange calling if the customer


option D. Additional minutes of local exchange usage will be billed at $.02 per minute in

sixty-second billing increments. International usage is provided under Company’s Platinum Small






A’ $1,359.85 $1,507.50 $1,409.06

B’ $1,582.04 $1,728.28 $1,631.25

C’ $1,811.24 $1,950.47 $1,860.48

D’ $3,121.88 $3,244.22 $3,171.10

Non-Recurring Charge: $800











This XOption includes a choice of a total of 12,000 minutes of local exchange calling if the customer


option D. Additional minutes of local exchange usage will be billed at $.02 per minute in sixty-

second billing increments. International usage is provided under Company’s Platinum Small















A’ $1,252.13 $1,416.38 $1,310.63

B’ $1,370.25 $1,533.38 $1,428.75

C’ $1,553.63 $1,711.13 $1,612.13

D’ $2,576.25 $2,713.50 $2,634.75








“B” ‘ 7,000 minutes, “C” ‘10,000 minutes, and “D” ‘ 25,000 minutes. The domestic long

distance usage above these options will be billed at rates set forth in Company’s California Interexchange

Services Product Document for intrastate toll use or pursuant to the Terms and Conditions governing long

distance service found on Company’s website for interstate use. The MRC for each is listed

below. This XOption includes a choice of a total of 10,000 minutes of local exchange calling if the

customer chooses option A, B, or C, or 20,000 minutes of local exchange calling if the customer

chooses option D. Additional minutes of local exchange usage will be billed at $.02 per minute in

sixty-second billing increments. International usage is provided under Company’s Platinum Small






A’ $2,484.24 $2,656.63 $2,120.91

B’ $3,244.73 $3,445.49 $2,763.11

C’ $3,577.31 $3,789.95 $3,040.24

D’ $5,477.51 $5,643.79 $4,623.74

Non-Recurring Charge $1,800










To receive service under this XOption, the Customer must order a minimum of 14(fourteen) but







California Interexchange Services Product Document for intrastate toll use or pursuant to the Terms

and Conditions governing long distance service found on Company’s website for interstate use. The

MRC for each is listed below. This XOption includes a choice of a total of 12,000 minutes

of local exchange calling if the customer chooses option A, B, or C, or 20,000 minutes

of local exchange calling if the customer chooses option D. Additional minutes of local exchange

usage will be billed at $.02 per minute in sixty-second billing increments. International usage is

provided under Company’s Platinum Small Business Plan Pursuant to the Terms and Conditions





A’ $2,966.91 $2,703.94 $2,556.91

B’ $3,386.69 $3,068.97 $2,911.81

C’ $3,719.03 $3,335.99 $3,188.96

D’ $5,643.49 $5,051.11 $4,772.45


4.21.7 Reserved for Future Use










This XOption is a per user network service that requires a minimum of 10 (ten) users accessing

the same network. This XOption is provided over basic business or analog Centrex lines for

a minimum of ten users and DSL service. This XOption also includes shared hosting space and

the Customer’s choice of end user shared hosting web applications. Customer must choose from






for each is listed below. This XOption includes a choice of a total of 10,000 minutes of local



at $.02 per minute in sixty-second billing increments. The monthly minutes of use for local

exchange and domestic long distance is total combined usage for all the users in this XOption.

International usage is provided under Company’s Platinum Small Business Plan Pursuant to





First Ten Users:

A’ $680.00 $705.00 $815.00

B’ $800.00 $825.00 $935.00

C’ $920.00 $945.00 $1,055.00

D’ $1595.00 $1,620.00 $1,725.00

Each Add'l User:

A’ $68.00 $70.00 $81.00

B’ $80.00 $82.00 $93.00

C’ $92.00 $94.00 $105.00

D’ $159.00 $162.00 $172.00


The Non-Recurring Charge is equal to one month’s Monthly Recurring Charge. If additional

users are added after installation, the Non-Recurring Charge for the additions is equal to the

appropriate “Each Additional User Charge” for the option chosen for each user added.










To receive service under this XOption, the Customer must order a minimum of 19 (nineteen) but

no more than 24 (twenty-four) analog Centrex lines or basic Business local exchange lines or

trunks and DSL service. This XOption also includes shared hosting space and the Customer’s



“B” ‘ 25,000 minutes, “C” ‘50,000 minutes, and “D” 75,000 minutes. The domestic long

distance usage above these options will be billed at rates set forth in Company’s Interexchange

Services Product Document for intrastate toll use or pursuant to the Terms and Conditions

governing long distance service found on Company’s website for interstate use. The MRC for each

choice is listed below. This XOption includes a choice of a total of 20,000 minutes of local



at $.02 per minute in sixty-second billing increments. International usage is provided under the






A’ $1,750.50 $1,966.50 $1,829.25

B’ $2,653.88 $2,857.50 $2,732.63

C’ $4,168.13 $4,338.00 $4,246.88

D’ $5,825.25 $5,970.38 $5,904.00




more than 24 (twenty-four) analog Centrex lines or basic Business local exchange lines or trunks








MRC for each choice is listed below. This XOption includes a choice of a total of 20,000 minutes

of local exchange calling if the customer chooses options A, B, or C, or 30,000 minutes of local

exchange calling if the customer chooses option D. Additional minutes of local exchange usage

will be billed at $.02 per minute in sixty-second billing increments, or $.05 per message dependent

on the plan chosen. International usage is provided under the Company’s Platinum Medium

Business Plan pursuant to the Terms and Conditions governing international traffic found on










4.21.10 Metra XOption #13 (cont’d)




A’ $2,554.08 $2,554.88 $2,129.06

B’ $3,302.44 $3,302.44 $2,752.04

C’ $4,568.06 $4,568.06 $3,806.73

D’ $6,010.88 $6,010.88 $5,009.06




voice along with DSL service*. This XOption also includes shared hosting space and the







for each choice is listed below. This XOption includes a choice of a total of 20,000 minutes of local



at $.02 per minute in sixty-second billing increments, or $.05 per message dependent on the

plan chosen. International usage is provided under the Company’s Platinum Medium

Business Plan pursuant to the Terms and Conditions governing international traffic found





A’ $1,953.00 $2,110.50 $2,386.13

B’ $2,857.50 $3,001.50 $3,289.50

C’ $4,370.63 $4,482.00 $4,803.75

D’ $6,028.88 $6,114.38 $6,460.88











To receive service under this XOption, the Customer must order a Primary Rate Interface (PRI)

for voice along with Dedicated Internet Access service*. This XOption also includes shared

hosting space and the Customer’s choice of end user shared hosting web applications. Customer

must choose from one of the options below for the monthly minutes of domestic long distance

usage: “A” ‘ 10,000 minutes, “B” ‘ 25,000 minutes, “C” ‘50,000 minutes, and “D” 75,000

minutes. The domestic long distance usage above these options will be billed at rates set forth in

Company’s California Interexchange Services Product Document for intrastate toll use or pursuant to

the Terms and Conditions governing long distance service found on Company’s website for interstate

use. The MRC for each choice is listed below. This XOption includes a choice of a total of 20,000

minutes of local exchange calling if the customer chooses options A, B, or C, or 30,000 minutes of local

exchange calling if the customer chooses option D. Additional minutes of local exchange usage will be

billed at $.02 per minute in sixty-second billing increments. International usage is provided under the


international traffic found





A’ $3,070.32 $3,070.32 $3,070.32

B’ $3,968.72 $3,968.72 $3,968.72

C’ $5,489.69 $5,489.69 $5,489.69

D’ $7,223.56 $7,223.56 $7,223.56



Reserved for Future Use.











than three locations, with at least one location receiving one of the XOptions 1-16. The

requirement specified above does not apply to Customer’s who subscribe to a two or three year

contract term. However, all Customers, regardless of contractual term length. Customer must also

order a minimum of 6 (six) but no more than 9 (nine) local exchange lines via Integrated Access

service. Customers renewing Company contracts are eligible to receive this XOption on a stand

alone basis with no location or other XOption requirements. Customer will receive 1,500 monthly

minutes of domestic long distance usage. Domestic long distance usage above the monthly

minutes will be billed at rates set forth in Company’s California Interexchange Services Product

Document for intrastate use or pursuant to the Terms and Conditions governing long distance traffic

found on Company’s website for interstate use. The installation and monthly recurring charge are

listed below. Each XOption M includes 6,000 minutes of local exchange calling per month.

Additional local exchange calling above the monthly messages will be billed at $.02 per minute

in sixty-second increments. International usage will be provided under the Company’s Platinum

Small Business Plan pursuant to the Terms and Conditions governing international traffic found



Monthly Recurring Charge $600.00 $600.00 $610.00

Non Recurring Charge $700.00 $700.00 $700.00


Customers ordering XOptions 1-16 at no fewer than five locations are eligible for XOption

MLP. MLP is a 5% discount off the monthly recurring charge of all XOption packages 1-

16. XOption M is not eligible for the discount and does not contribute to the total of five

necessary locations

to receive the MLP discount.


XOption customers who choose business lines will receive the following standard

features on those lines at no additional charge: Voicemail w/Message Waiting,

Call Forwarding, 3 Way Calling , Speed Dial, Abbreviated Dialing, Call Hold ,

Call Pickup, Call Transfer, Caller ID – Number Only, First Block of 20 DIDs*

and Hunting (Circular or Sequential).



greater than one year will receive a discount. The discount is applied to the

XOption Monthly Recurring charge, and the local exchange and domestic long

distance usage above the bundled minutes of use included in each XOption. The

discount will not be offered with any other discounts. The term discounts are as

follows:



*Available to Customers who ordered business trunks.








4.22 Multiple Service Discount #1

XO Multiple Service #1 is available to current or new XO Business Customers meeting the criteria listed

below. Customer will receive a 10% discount off the combined total amount of the Monthly Recurring and

Local Usage charges for their XO local exchange service, local calling features, and XO DSL or Dedicated

Internet Access service. Sales, use, gross receipts, excise, access or other local, state and federal taxes,

charges, user fees, or surcharges are not included. Service is subject to the availability of facilities and

offered only where technically feasible. This 10% discount is applied in addition to any term discount

offered on the individual service components listed below. The following are not eligible with the Multiple

Service Discount: XOption Offering; Integrated Access Offering; other promotions; Individual Case Basis

(ICB) contracts, or any off document pricing. To be eligible, Customer must meet the following criteria:

1. Customer must subscribe to XO local exchange service (“Voice Service”). The Local Exchange

Voice service requirement is a minimum of 48 lines or trunks (or 2 T-1 equivalents) , but no

more then 144 lines or trunks (or 6 T-1 equivalents). ;

2. Customer must subscribe to a XO DSL or XO Dedicated Internet Access service (“Data Service”);

3. New XO Customers must commit to a term of service for the XO Voice Service and Data Service

for a minimum one (1) year term commitment. Existing XO Customers must commit to a term of

service for Data Service that is equal to or greater than the amount of time remaining in

Customer’s term commitment for the Voice Service listed in 1 above, but in no case shall the

commitment be less than one (1) year;

4. All Voice and Data Services must be provided the same customer location;

5. Current Customers' XO account must be current as of the date of Installation and no outstanding

balance past due; and

If, for any reason, Customer’s service is terminated prior to the end of Customer’s term commitment, the

Customer will be liable for all discounted amounts provided under this Service Discount Plan.








4.22 Multiple Service Discount #2

XO Multiple Service #2 is available to current or new XO Business Customers meeting the criteria listed

below. Customer will receive a 15% discount off the combined total amount of the Monthly Recurring and

Usage charges for their XO local exchange, local calling features, IntraLATA, InterLATA, 800 toll service,

Shared Web Hosting and DSL or Dedicated Internet Access Service. Sales, use, gross receipts, excise,

access or other local, state and federal taxes, charges, user fees, or surcharges are not included. Service is

subject to the availability of facilities and offered only where technically feasible. This 15% discount is

applied in addition to any term discount offered on the individual service components listed below. The

following are not eligible with the Multiple Service Discount: XOption Offering; Integrated Access

Offering; XO Dedicated Long Distance; other promotions; Individual Case Basis (ICB) contracts, or any off

document pricing. To be eligible, Customers must meet the following criteria:

1. Customers must subscribe to XO local exchange, and long distance (“Voice Service”). The Local

Exchange Voice service requirement is a minimum 48 lines or trunks (or 2 T-1 equivalents) but no

more than 144 lines or trunks (or 6-T equivalents).

2. Customers must subscribe to XO DSL or Dedicated Internet Access service, and XO Shared Web

Hosting service (“Data Service”). Does not apply to Dedicated Web Hosting;

3. New XO Customers must commit to a term of service for the XO Voice Service and Data Service

for minimum one (1) year term commitment. Existing XO Customers must commit to a term of

service for Data Service that is equal to or greater than the amount of time remaining in

Customer’s term commitment for the XO Voice Service listed in 1 above, but in no case shall the

commitment be less than one (1) year;

4. Current Customers' XO account must be current as of the date of Installation and no outstanding

balance past due; and

If, for any reason, Customer’s service is terminated prior to the end of Customer’s term commitment, the

Customer will be liable for all discounted amounts provided under this Service Discount Plan.








4.23 XO High Capacity Local Loop Service

A. Description of Service

XO High Capacity Local Loop Service (HCLL) is an intraLATA service, which provides a

dedicated transmission path between two customer designated premises. Where HCLL is

available, service is offered as a high capacity dedicated transmission facility available 24-hours

per day, 7 days per week in the following bandwidths: DS1 (1.544 Mbps) and DS3 (44.436

Mbps).

The facilities to the customer designated premises may be entirely On-Net, Off-Net or a

combination thereof. Customers may commit to one, two or three year service terms. The

minimum service period for HCLL is one year. Should the Customer terminate service prior to

the end of the term commitment, the Customer will be billed a termination charge equal to the

monthly recurring charge times the number of months remaining in the term.

1) Rates and Charges

Rates and charges for HCLL service is defined herein and is based on the locations of the

customer designated premises in relation to the Company’s network. Specifically, Customers

will be charged according to whether the customer designated premises are On-Net or Off-

Net, or a combination thereof. As used herein, On-Net service shall mean service to the

Customer designated premises is provided entirely by XO over its own fiber or wireless

facilities. Off-Net service shall mean service to the Customer designated premises is not

provided entirely by XO over its own fiber or wireless facilities. Instead, service to the

Customer designated premises is provided through the use, purchase or lease of the facilities

from a service provider other than XO.

There are two rate elements that apply to HCLL: Channel Termination and Mileage.

a) Channel Termination

The Channel Termination rate element provides for the dedicated transmission path

between two customer designated premises. One Channel Termination charge applies

per point of termination. A Channel Termination charge applies when the customer

designated premises and the serving wire center are collocated in the same building.

b) Mileage

The Mileage rate element provides for the dedicated transmission facilities path

between the customer’s serving wire centers associated with the two customer

designated premises. The Mileage rate element is made up of two charges: a flat rate

per circuit (“Fixed”) and a per-mile rate (“Variable”).

The Mileage rate element will be rounded up to the next mile for any fraction of a mile,

so that, for example, 0.001 miles will be charged at 1 mile. If both locations of

Customer’s designated premises are within the same central office, Mileage charges

will not apply.








4.23 XO High Capacity Local Loop Service (cont’d)

2) Rate Application

The following chart designates the applicable Rate Elements based on the location of the Customer

designated Premises.

Locations of Customer Designated

Premises

Rate Elements

On-Net to On-Net1 1 Channel Termination charge; plus

applicable Mileage Charges

On-Net to Off-Net 2 Channel Termination charges; plus


Off-Net to Off-Net2 2 Channel Termination charges; plus


1Customers that utilize HCLL in combination with or for the provisioning of other XO Services,

including but not limited to Dedicated Internet Access (DIA) Service, Private Line Service and

Dedicated Long Distance (DLD) Service, shall be charged rates for On-Net to On-Net.

2Off-Net to Off-Net HCLL Service is only available to Customers who subscribe to XO local and

intraLATA and/or interLATA services.

3) Rates

a) DS1 Service

(1) Channel Termination




--per point of termination

1 Year $122.00 230.00 122.00

2 Year $116.00 223.00 116.00

3 Year $105.00 215.00 105.00

Nonrecurring Charge

--per point of termination $500.00 500.00 400.00









3) Rates (cont’d)

(2) Mileage:




0 Miles

--Fixed $00.00 0.00 0.00

--Per Mile $00.00 0.00 0.00

Over 0 Miles

--Fixed

1 Year $47.00 22.00 47.00

2 Year $45.00 21.00 45.00

3 Year $42.00 20.00 42.00

--Per Mile

1 Year $7.00 7.00 7.00

2 Year $6.00 6.00 6.00

3 Year $5.00 5.00 5.00









3) Rates (cont’d)

b) DS3 Service

(1) Channel Termination




--per point of termination

1 Year $1,850.00 975.00 1,600.00

2 Year $1,800.00 950.00 1,525.00

3 Year $1,095.00 925.00 1,450.00

Nonrecurring Charge

--per point of termination $2,000.00 950.00 2,000.00

(2) Mileage:




0 Miles

--Fixed $00.00 0.00 0.00

--Per Mile $00.00 0.00 0.00

Over 0 Miles

--Fixed

1 Year $525.00 125.00 395.00

2 Year $500.00 120.00 375.00

3 Year $475.00 115.00 355.00

--Per Mile

1 Year $39.00 12.00 63.00

2 Year $37.00 11.00 60.00

3 Year $35.00 10.00 57.00








4.24 Local Volume Discount:

The Local Volume Discount is a discount plan based upon XO’s currently offered Local Services. Two

plans are available, as outlined below. Customer must choose one plan upon execution of their service

agreement.

A. Restrictions: This offer is available to New and Existing Customers who sign a minimum two (2) year

commitment for XO Local service offerings.

1) The following Services are not included in the discount, but are included in the revenue

commitment: XOptions, ISDN-BRI, Inbound PRI, Integrated Access, FX, Operator Services, Resold

Services, Carrier Local Term, Dedicated Access Lines IntraLATA usage, Labor and Non-Recurring

Charges. All other products and usage types are included in the revenue commitment.

2) This offer applies only to those other Local products currently available.

3) Customers located in an area where the Company is collocated in the incumbent local exchange

carrier wire center serving the Customer are eligible for this offering. Other Customers may be

eligible depending upon their service configuration.

4) All other commitments and/or restrictions, including early termination fees, associated with the

applicable local product(s) apply.

B. Pricing: Two Price plans are available. Customers must choose one of the following plans when they

sign their service contract.

1) Aggregate Revenue Plan: Customers who choose XO’s Aggregate Revenue plan will receive

discounts off their monthly Local MRC’s and Local usage, based upon the actual amount of revenue

billed each month. The amount of the discount may vary month to month.

Monthly Revenue Discount

$20,000-49,999 10%

$50,000-124,999 15%

$125,000-199,999 20%

Greater than $200,000 25%

2) Aggregate Commitment Plan: Customers who choose XO’s Aggregate Commitment Plan will

receive the following discounts off their Local MRC’s and Local usage, based upon the commitment

level they choose. Discounts will be applied monthly. Failure to achieve the annual commitment

level will result in a penalty equal to the difference between the actual amount billed and the selected

commitment level.

Annual Revenue Commitment Discount

$250,000-599,999 10%

$600,000-1,499,999 15%

$1.5M- 2,399,999 20%

Greater than $2.4M 25%








4.25 XO Premium Integrated Access Service*

XO Premium Integrated Access Service is a bundled service offering that requires the Customer to

purchase, at the same customer location, local exchange service, message toll service and Internet services

from the Company. The standard configuration involves having a single DS-1 to the Customer's premises.

Service can also be provided via ISDN PRI. When ordering service via DS-1, the Customer must purchase

a minimum of six (6) local exchange lines or trunks and utilize a total of at least fourteen (14) voice &

data channels. The Customer must also enter into a one (1), two (2) or three (3) year service order

agreement. Usage for all services is not included in the following rates. The Non-Recurring and Monthly

Recurring charges are specified below. MRC’s listed below are for one (1) year term contracts, two and

three year contracts receive an additional 5% and 10% discount, respectively.

A. Standard & Optional Features

XO Premium Integrated Access Service Customers using Basic Business Lines will receive

Touchtone as a Standard feature and may request the following optional features at no additional

charge: Call Forward Variable, Call Forward Busy, Call Forward No Answer, Speed Calling, Call

Waiting , and 3 Way Calling.

B. Non-Recurring Charges

For initial installation of XO Premium Integrated Access Service over a single DS-1 or ISDN PRI,

Customers will pay a non-recurring installation charge specified below. Installation charges for

those Customers that purchase more than a DS-1 worth of capacity will be done on an Individual

Case Basis (ICB). If a customer chooses to add additional local exchange lines or channels after

installation of the initial service, the Company’s regular non-recurring installation charges for local

exchange service, as specified in 3.1 will apply. An additional Service Order charge will apply for

Features added subsequent to the initial service order.

Single DS1 or ISDN PRI: $999.00

Capacity Exceeding DS1or IDSN PRI: ICB

Service Order Charge: $25.00

* As of December 31, 2006, this product will only be available to current customers at their current

location.








4.25 XO Premium Integrated Access Service (cont’d)

C. Monthly Recurring Charges



ISDN-PRI:

Up to 14 miles $735.08 $741.76 $1,303.09

15+ miles $441 $544.50 $747

Basic Business Line

Per line: $14.29 $20.81 $11.32

Trunks: Per Channel

Basic Analog Trunk: $7.74 $18.05 $16.07

(In-Only, Out-Only, Two-Way)

Advanced Analog Trunk

-In-Only w/DID: $13.46 $49.68 $18.90

-Two-way w/DID $13.46 $20.62 $18.90

Basic Digital Trunk: $18.08 $25.03 $11.32

(In-Only, Out-Only, Two-Way)

-Facility charge: $121.50 $162 $171

Advanced Digital Trunk:

-In-only w/DID $18.92 $20.86 $9.44

-Two-way w/DID $18.92 $20.86 $9.44

-Facility charge: $76.50 $100.80 $108

D. Usage Charges

Customers will receive intraLATA and interLATA intrastate service under the Gold and Platinum

Service offering listed in Company’s California Interexchange Services Product Document. Interstate

and International service is provided pursuant to the Terms and Conditions governing long distance

service found on Company’s website for interstate and international use. Customers will receive the

following local usage charges:

Rates are shown per minute, but are billed in 6-second increments with a minimum billing

increment of 18 seconds. Customers may choose between Flat Rates or Measured Rates for Local

Usage Charges.

1) Local

a) Flat Rates

Zone 1 & 2 Zone 3

Pacific Bell Area: $0.019 $0.039

Verizon Area: $0.022 $0.062

Roseville: $0.030 $0.0600








4.25 XO Premium Integrated Access Service (cont’d)

D. Usage Charges (cont’d)

c) Measured Rates

Territory

Initial Minute Each Add’l Minute

Pacific Bell Zones 1 & 2

--Day $0.03 $0.009

--Evening $0.02 $0.007

--Night $0.012 $0.004

Zone 3

--Day $0.072 $0.016

--Evening $0.048 $0.011

--Night $0.029 $0.006

Verizon Zones 1 & 2

--Day $0.036 $0.0082

--Evening $0.0243 $0.0063

--Night $0.0144 $0.0036

Zone 3

--Day $0.0888 $0.0352

--Evening $0.0605 $0.0248

--Night $0.0346 $0.0142

Roseville Zones 1 & 2

--Day $0.0328 $0.0109

--Evening $0.0230 $0.0077

--Night $0.0131 $0.0044

Zone 3

--Day $0.0589 $0.0255

--Evening $0.0412 $0.0179

--Night $0.0235 $0.0102

E. Enhanced Integrated Feature

XO Premium Integrated Access Service Customer’s can order the Enhanced Integrated Feature, as

an option, at the monthly recurring rate of $6.95.

Enhanced Features:

The following features are included in the Enhanced Integrated Feature Package: Abbreviated

Dialing (3 or 4 digit), Call Hold, Call Pickup, Call Transfer, Voice Mail and Message Waiting.

All other features are available at the applicable rate.








4.26 Remote Call Forwarding

Remote Call Forwarding (“RCF”) is a feature that allows a telephone number in one exchange (the RCF

number) to automatically forward by telephone company equipment to a second telephone number in the

same or different exchange. There is a minimum contract period of one month for this service. One RCF

path is required for each simultaneous call that is forwarded. This service is not offered where the

terminating number is a pay phone. Custom Calling features are not available. Call Forwarding and

Remote Call Forwarding are not available on the terminating number. Customer must order sufficient

facilities to handle calls.

4.26.1 Non-recurring Charges



Per Path: $4.00 $30.80 $20.20

4.26.2 Monthly Recurring Charges



1st Path: $27.71 $25.92 $14.58

Each Add’l Path: $26.51 $26.51 $13.57

4.26.3 Usage Charges: Applicable local measured and toll rates and surcharges apply per call and per

line. Determination of rates is based on location of number and termination number.

4.26.4 Change Charge: The non-recurring charge will apply each time the number at the Call

Forwarding location or the terminating number is changed.








4.27 Emergency Telephone Services

4.27.1 Private Switch / Automatic Location Identification (PS/ALI)

Private Switch / Automatic Location Identification (PS/ALI) is an Enhanced 911 (E911)

service offering which allows a private telephone switch, Private Branch Exchange (PBX), or

other telephone service switch located on the customer premises to send Automatic Number

Identification (ANI) information to the Enhanced 911 database, identifying the individual

station line to the appropriate Public Service Answering Point (PSAP). PS/ALI is also

available via Centrex and ISDN-PRI.

The PS/ALI service is only available to multi-tenant customers and to customers in a campus

environment.

The PS/ALI system enables the Customer to interface with a third party vendor’s (Vendor),

software, which updates an E911 database. Through the interface, the customer is able to enter

and update the specific address and location of each extension or station. Communication

between the Customer’s computer system running PS/ALI and the Vendor is initiated by the

Customer and occurs through the Internet.

4.27.1.1 Restrictions:

Customer must sign a minimum one (1) year term contract.The PS/ALI customer

must subscribe to Company's local voice service for which it is requesting a PS/ALI

license. PS/ALI is not sold as a stand-alone product. Should the Customer terminate

Company's local voice service, PS/ALI shall also be terminated. The Customer shall

be subject to early termination penalties.

4.27.1.2 Pricing:

The following rates do not include Federal, State or Local Taxes or Surcharges.

Customer’s initial load file included in installation charge.

* Effective January 1, 2016, these rates will be available to current customers only.

** Effective January 1, 2016, these rates will be available to new customers.

All Territories NRC* MRC* NRC** (Installation) MRC**

Up to 1,000 station

records per Customer.

$4,375.00 $200.00 per 1,000 records

(or fraction thereof)

$0.00 $600.00 per 1,000 records


1,001- 4,000 station

records per Customer

$4,700.00 $175.00 per 1,000 records


$0.00 $550.00 per 1,000 records


4,001 or more station

records per Customer

$5,400.00 $150.00 per 1,000 records


$0.00 $500.00 per 1,000 records


License fee for each

additional load file.

$600.00 $600.00








4.27 Emergency Telephone Services, (Cont'd)

4.27.1 Private Switch / Automatic Location Identification (PS/ALI), (Cont'd)

4.27.1.3 Requirements:

(a) The Customer must indicate in writing that the Customer has agreed to any potential

changes in calling patterns or volumes resulting from the implementation of PS/ALI.

(b) Service availability is dependent upon the availability of facilities and the type and

configuration of the 911 system in place for the service area.

(c) The Customer must provide a single point of contact and written documentation to the

Company stating that the Customer or its affected PSAPs will:

• Accept and dispatch calls for those PBX stations,

• Assign appropriate Emergency Service Numbers, and

• Provide any Master Street Address Guide additions or modifications that are

required.

(d) Customer will provide full ten-digit ANI for every station or extension within the private

switch. This information must be approved by the Company prior to implementation to

assure that no conflict exists between the PBX numbering plan and the Company's

overall numbering plan.

(e) PBX ANI multifrequency signaling must conform to the Company’s and Company’s

Vendor’s specifications for Private Switch/Automatic Location Identification Service

Network Interface Specification.

(f) Customer will create, maintain and forward to the Vendor, current telephone number and

address data in the format specified by the Vendor at the time intervals mutually agreed

upon by the Vendor and the Customer.

(g) The Customer is responsible for maintaining the accuracy of the data (i.e., if a station is

relocated within the subscriber premises, the subscriber needs to download a new record

with this information).

(h) Private Switch/Automatic Location Identification Service does not include, and the

Company does not undertake, extraordinary tasks of inspection or constant monitoring to

discover errors, defects or malfunctions in the subscriber's data management

system/process. The Customer has the responsibility for reporting all errors, defects and

malfunctions to the Company.

(i) This service is offered solely as an aid in handling assistance calls in connection with fire,

police and other emergencies and does not create any relationship or obligation, direct or

indirect, to any person other than the Customer contracting for Private Switch/Automatic

Location Identification Service. The provision of Private Switch/Automatic Location

Identification Service by the Company shall not be interpreted, construed, or regarded,

either expressly or implied, as being for the benefit of or creating any Company

obligation toward any third person or legal entity other than the Customer.

(j) The Customer must supply the Company’s Vendor with the initial telephone number-to-

address data as well as periodic updates. The PBX must utilize Direct Inward Dial (DID)

numbers.

(k) The Customer will configure any private switch which it owns or operates so that it

connects to at least two dedicated voice grade trunks, recognizing the "911" or "9911"

code as a complete dialing sequence and routing those calls to this dedicated trunk group

without overflowing calls to any other access facility in the private switch. Each system

must maintain a P.01 Grade of Service or better for 911 call processing.









4.27.1 Private Switch / Automatic Location Identification (PS/ALI), (Cont'd)

4.27.1.3 Requirements, (Cont'd)

(l) The Customer will develop and implement methods and procedures to prevent the

use or misuse of the voice grade trunks for any use other than E911

telecommunications service. Misuse or abuse of the E911 PS/ALI trunk may result

in disconnection of the service in addition to any remedies at law or equity

including reimbursement of charges or other expenses associated with the misuse

or abuse.

(m) The Customer shall use the required computer hardware and software provided by

the Vendor for ongoing customer record update programs and processes.

(n) The Company's liability in furnishing this service is further set forth in Company’s

California Schedule CLC No. 5 and Company’s Terms & Conditions Document.

Each Customer agrees to release, indemnify, defend and hold harmless the

Company from any and all loss, claims, demands, suits, or other action, or any

liability whatsoever, whether suffered, made, instituted or asserted by the Customer

or by any other party or person, for any personal injury to or death of any person or

persons, or for any loss, damage or destruction of any property, whether owned by

the Customer or others, or for any infringement or invasion of the right of privacy

of any person or persons, caused or claimed to have been caused, directly or

indirectly, by the installation, operation, failure to operate, maintenance, removal,

presence, condition, location or use of Private Switch/Automatic Location

Identification Service features and the equipment associated therewith, or by any

services which are or may be furnished by the Company in connection therewith,

including but not limited to the identification of the telephone number, address or

name associated with the telephone used by the party or parties accessing 911

services using Private Switch/Automatic Location Identification Service hereunder,

and which arise out of the negligence or other wrongful act of the Company, the

Customer, its user agencies or municipalities or employees or agents of any one of

them.









4.27.2 Emergency Systems Service

Emergency Systems Service is furnished to municipalities and other governmental agencies only

for the purpose of voice reporting of emergencies by the public. The determination of the public

safety agencies which participate in a 911 service and the control and staffing of the emergency

report center shall be the responsibility of the subscriber; provided, however, that at least one of

the participating public safety agencies shall be a law enforcement agency. The service is

furnished with the understanding that the subscriber shall provide assistance on all emergency

calls from the public, or secure or attempt to secure the assistance of the appropriate serving

agency.

This service is furnished for receipt of incoming calls only. The Company will recommend to the

subscriber adequate trunking and equipment for the service. A sufficient number of lines and

sufficient answering equipment should be subscribed for in order to adequately handle the

incoming calls. Sufficient personnel should be provided by the subscriber to adequately handle

the incoming calls 24 hours a day.

4.27.2.1 Conditions of Furnishing Service

The furnishing of this service shall not create any liability, direct or indirect, to any

person who dials the number 911, or for whose benefit the number 911 is dialed. The

Company's liability in furnishing service is set forth in Company’s California Schedule

CLC No. 5 and Company’s Terms & Conditions Document.

Other exchange service shall be subscribed for at the same location as the emergency

report center for administrative purposes, for the placing of outgoing calls, and for

receiving emergency calls relayed by the operator.








4.28 The Multi-Tenant Buddy Program

This program offers eligible Customers discounts on XO Services. In order to be eligible for this program,

Customers must meet the criteria of either a “Referring Buddy” or a “Referred Buddy.”

This program cannot be combined with any other special offer or promotion offered by XO.

4.28.1 Program Criteria

4.28.1.A A Referring Buddy is a property management company of a multi-tenant building

(“Serviceable Property”) that refers potential subscribers located in that Serviceable

Property to XO for XO Services. Referring Buddies must subscribe to XO Services for a

minimum two year commitment in order to receive the discounts listed in section 4.25.2

below.

4.28.1.B A Referred Buddy is a Customer who, as a result of being referred to XO by a Referring

Buddy, receives XO Services at a Serviceable Property, for a minimum two year term

commitment.

4.28.2 Program Discounts

4.28.2.A A Referring Buddy will receive XO intraLATA and interLATA long distance service at a

rate of $0.05 per minute. Additionally, once the aggregate of the recurring revenue of all

Referred Buddies of a Referring Buddy reaches and remains at $3,000.00 per month, the

Referring Buddy will receive a $50 credit on its XO invoice for each additional potential

subscriber referred to XO for XO Services that executes a contract with XO for XO

Services.

4.28.2.B A Referred Buddy will receive a 10% discount off monthly recurring and usage charges

for the XO Services listed in this document. The discount only applies to standard XO

services and pricing, and does not apply to Individual Case Basis arrangements, taxes,

surcharges, or tax-like charges.

4.28.3 Special Terms and Conditions for the Referring Buddy

4.28.3.A As stated above, the Referring Buddy must subscribe to XO services for a minimum

two year commitment. The Referring Buddy may terminate service upon thirty (30)

days prior written notice without incurring liability for the early termination charges,

specified in section in Company’s California Schedule CLC No. 5 and Company’s

Terms & Conditions Document, provided that the Referring Buddy has delivered

written notice by facsimile or e-mail to XO establishing that the Referring Buddy’s

contract for property management services in the Serviceable Property has been

terminated in its entirety and that the Referring Buddy no longer provides property

management services to the Serviceable Property.

4.28.3.B If neither the Referring Buddy nor XO cancel the service prior to the end of the term

commitment, at the completion of the term commitment, XO will continue to

provide service to the Referring Buddy on a month-to-month basis.








4.29 Foreign Exchange Service

Foreign Exchange Service is exchange service furnished from an exchange other than the one which

normally serves the area in which the customer is located. Foreign Exchange Service is available when

both the foreign rate center and the rate center in which the customer is located are served by a single

switch and are supported by the same 911 selective router.

Foreign Exchange Service may be provided as Inbound Only, Outbound Only or Two-Way service.

Foreign Exchange Service is available on the following services: Business Lines, Centrex Lines, Analog

Trunks, Full Switched T1, Fractional Switched T1, ISDN-PRI and ISDN-BRI. See other sections of this

Document for full product descriptions of such services.

The local calling area that applies to Foreign Exchange Service is the same as that which regularly applies

to other Company-provided local exchange access service bearing the same NPA-NXX designation.

4.29.1 Restrictions

Mixing of Foreign Exchange Service lines and non- Foreign Exchange Service lines within a

service arrangement such as Hunting, PBX and ISDN Trunk Groups is allowed only when non-

Foreign Exchange Service lines/trunks hunt to Foreign Exchange Service lines/trunks.

Customer must subscribe to Foreign Exchange Service for a minimum contract period of one year.

Virtual Foreign Exchange Service is co-terminus with the service to which it is terminated.

4.29.2 Rates

The pricing listed below is in addition to the local access service rates which regularly apply for

exchange access service bearing the foreign exchange NPA-NXX. See other sections of this

Document for applicable local rates. In addition, Customer will receive one foreign exchange

directory listing at no charge.

Access Type MRC NRC

Foreign Exchange Business Line $20.00 $25.00

Foreign Exchange Centrex Line $20.00 $25.00

Foreign Exchange ISDN-BRI $20.00 $25.00

Foreign Exchange Trunk (per DS0 channel) $20.00 $25.00

Foreign Exchange Full Switched T1 $500.00 $200.00








4.30 National Local Service

National Local Service is available to Customers in areas where Company provides service by resale or so-

called “UNE Platform” arrangements. In order to qualify for National Local Service, Customers must

sign a minimum 2-year contract and order two or more lines. National Local Service is only available

where facilities exist and operating conditions permit.

4.30.1 Basic Business Lines

Basic Business Line Customers will be charged a Non- Recurring Charge (NRC), a Monthly

Recurring Charge (MRC) and usage charges as specified below as well as all applicable Federal,

State and Local Taxes and Surcharges.

(a) Basic Business Lines include the following standard attributes at no

cost:

Touchtone


911 Access


Blocking Restrictions

(b) Basic Business Line Optional Features: Basic Business Line Customers may order the

following Optional Features listed below at the Rates specified below.

Call Forward Busy


Hunting


Call Waiting with Cancel Call Waiting

Speed Calling 8

Three Way Calling

Caller ID Number Only

Caller ID Name & Number

Voicemail








4.30 National Local Service (cont’d)

4.30.1 Basic Business Lines (cont’d)

(c) Basic Business Line Rates and Charges: Basic Business Line Customers will be charged

applicable Non-Recurring, Monthly Recurring and Usage Charges as specified below. All

rates are based on a two-year term. Pricing for alternate term lengths will be offered on an

individual case basis.

(1) Monthly Recurring Charges (per line)

Pacific Bell Territory Verizon Territory

Basic Local Line $21.80 $29.75

Optional Features:

Call Forward Busy $3.89 $1.25

Call Forward No Answer $3.99 $1.25

Call Forward Variable $3.89 $2.50

Speed Calling 8 $3.89 $2.50

Three Way Calling $3.89 $3.50

Caller ID Number Only $8.01 $8.94

Caller ID Name & Number $10.00 $7.95

Hunting (Circular or Sequential) $0.47 $1.50


Installation Charge (Per Line)

First Line $67.21 $35.25

Additional Line(s) $67.21 $35.25

Features (per feature/line) $5.70 $15.00

Hunting (Circular or Sequential) $440.00




Issued by: Effective: February 1, 2015





4.30.2 Private Branch Exchange (PBX) Trunks*

(a) Service Description

PBX Trunk Service provides customers with access to and from the Public Switched

Telephone Network (PSTN) for inbound, outbound or two-way call traffic.

Two-Way Trunks: A Trunk which allows traffic to be transmitted from either the

customer’s PBX or the Company switching equipment.

One-Way, out only: A One-Way Trunk that only allows traffic originating in the customer’s

PBX to be transmitted to the Company switching equipment.

One-Way, in only: A One-Way Trunk that only allows traffic from the Company switching

equipment to be transmitted to the customer’s PBX.

Direct Inward Dialing (DID) Service: A special trunking arrangement which permits

incoming calls from the exchange network to reach a specific PBX station directly without

an attendant’s assistance.

(b) Rates and Charges

PBX Trunk Customers will be charged applicable Non-Recurring Charges, Monthly Recurring

Charges and Usage Charges, where applicable. Additional Federal, State, and Local taxes and

Surcharges may also apply. Rates below are based on a two year term. Rates for alternate

term lengths may be provided on an individual case basis.

Monthly Recurring Charges (per trunk)


PBX Trunks

Two-Way $22.35 $37.25

One-Way, out only $22.35 $37.25

One-Way, in only $22.35 $37.25

Optional Features

Hunting $0.47 $1.50

DID Numbers

Per Blocks of 20 $17.28 $66.00

Per Blocks of 100 $51.85 $330.00










4.30.2 Private Branch Exchange (PBX) Trunks (cont’d)

Non-Recurring Charges (per trunk)


PBX Trunks

Two-Way $67.21 $35.25

One-Way, out only $67.21 $35.25

One-Way, in only $67.21 $35.25

Optional Features

Hunting $440.00

DID Numbers

Per Blocks of 20 $142.49 $160.20

Per Blocks of 100 $712.45 $176.00

4.31 Emergency Redundancy Routing

Emergency Redundancy Routing (ERR) enables a Customer to establish an alternate routing solution when

an emergency causing a communication failure or “all trunks busy” condition occurs. ERR will

automatically reroute voice traffic to a number predetermined by the Customer. ERR is available with

ISDN PRI, Digital T-1, and all XOptions packages.

ERR is available on a per T-1 basis , for up to four T-1s per location. ERR is available where facilities

permit. The Company’s ability to redirect calls is dependent on the capabilities at the back-up site for ERR

and redirecting large volumes of calls is not recommended.

Customer will be charged applicable non-recurring charges and monthly recurring charges. Customers will

also be charged for any applicable usage charges incurred if the predetermined number is located outside of

the Central Office of the ERR enabled telephone number.

Per T-1


Monthly Recurring Charge $ 29.00








4.32 Business Services Basic Access Business Line Service

Business Services Basic Access Business Line Services is available to those customers

who subscribe to other non-Basic Business Line services from the Company. This service

provides the Customer with a single, voice-grade communications channel. Each Business

Services Basic Access Business Line will include a telephone number.

(A) Business Services Basic Access Business Line Service is available in the following

offerings:

(1) Business Services Basic Business Line Service

Business Services Basic Access Business Line service is available in either flat

rate or measured rate options and includes the following standard features at no

additional charge:

Touchtone


Inter- and intraLATA Presubscription

(2) Optional Features

A Business Services Basic Access Business Line Customer may order, in

addition to the standard features included in each service, the following optional

features, at the rates specified in Section 4.32(B)(2). Not all features are

available to all locations.

Touchtone

Account Codes


Repeat Dialing (Automatic Recall)

Call Forward Busy



Call Hold

Call Waiting

Call Park

Call Pickup, Group

Call Transfer, Consultation & Conference


Calling Number Delivery

Calling Number Delivery Blocking

Six-Way Calling

Conference Three-Way

Message Waiting

Serial Hunting

Vanity Number

Vanity Number Retention








4.32 Business Services Basic Access Business Line Service (Cont'd)

(B) Business Services Basic Access Basic Business Line Rates and Charges

A Business Services Basic Access Business Line Customer will be charged applicable Non-

Recurring Charges, Monthly Recurring Charges and Usage (if applicable) charges as specified

below.




1 Year Term $20.00

2 Year Term $10.00

Adds, Moves


















(B) Business Services Basic Access Basic Business Line Rates and Charges (cont’d)

(2) Optional Features - Pacific Bell Area



Monthly

Recurring

Account Codes $ 2.00

Automatic Call Return $ 4.00

Call Transfer, Consult. & Conf. $ 4.00

Call Forward Busy $ 4.00

Call Forward No Answer $ 4.00

Call Forward Variable $ 4.00

Call Hold $ 4.00

Call Waiting $ 4.00

Call Park $ 4.00

Call Pickup, Group $ 4.00

Calling Name and Number Delivery Blocking $ 0.00


Calling Number Delivery Blocking $ 0.00

Conference Three-Way $ 4.00

Message Waiting Light $ 4.00


Repeat Dialing (Automatic Recall) $ 4.00

Serial Hunting $ 0.05

Six-Way Calling $ 6.50

Speed Dial - 8 Numbers $ 4.00

Touchtone $ 0.00

Vanity Number $ 6.00

Vanity Number Retention $ 6.00









(B) Business Services Basic Access Business Line Rates and Charges (cont’d)

(3) Optional Features – Verizon Area



Monthly Recurring

Account Codes $2.00

Automatic Call Return $4.00

Call Forward Busy $1.00

Call Forward No Answer $1.00

Call Forward Variable $1.25

Call Hold $4.00

Call Park $4.00


Call Transfer, Consult. & Conf. $4.00

Call Waiting $3.00

Calling Name and Number Delivery Blocking $0.00


Calling Number Delivery Blocking $0.00

Conference Three-Way $3.00

Message Waiting Light $0.25



Six-Way Calling $5.50


Speed Dial - 8 Numbers $2.25

Touchtone $0.00

Vanity Number $3.00










(B) Business Services Basic Access Basic Business Rates and Charges (cont’d)

(3) Optional Features – Roseville Territory

(No additional nonrecurring charge applies if ordered at time of service initiation,

unless as otherwise noted in this document).


Account Codes* $2.00

Call Return $4.00

Call Transfer, Consult & Conf. $4.00

Call Waiting $4.00


Calling Number Delivery – caller ID $4.00


Conference - Three Way $4.00

Message Waiting $4.00



Remote Access to Call Forwarding** $1.50


Call Forwarding Bundle $3.50

--includes Call Forwarding /Busy Call Forward/Call Forward

Don’t Answer

* Account codes are used for long distance calls only. Rates apply per line.

** Customer also must order Call Forwarding at additional charges listed.









(B) Business Services Basic Access Business Line Rates and Charges, (cont'd)

(4) Measured Service – Pacific Bell Area

Measured service will include a flat rate monthly charge plus usage charges for calls

within and outside of the local calling area.






(5) Measured Service– Verizon Area








(6) Measured Service– Roseville Area




a) Business Services Basic Access Business Line– Line Charge

Term Per Monthly Billing Cycle




Direct Connect Customers will be charged the rates listed in section 4.1.B.4 of

this document.









(B) Business Services Basic Access Rates and Charges, (cont'd)

(7) Usage Rate, Variable Option– Pacific Bell Area



Day $0.03/$0.01

Evening $0.02/$0.0065

Night $0.12/$0.004

1 year minimum

Day $0.033/$0.0108

Evening $0.0216/$0.0071

Night $0.0132/$0.0044

2 year minimum

Day $0.03/$0.009

Evening $0.02/$0.007

Night $0.012/$0.004

(8) Usage Rate, Variable Option–Verizon Area



Day $0.0360/$0.0090

Evening $0.0252/$0.0063

Night $0.144/$0.0036

1 year minimum

Day $0.0396/$0.0098

Evening $0.0273/$0.0069

Night $0.0159/$0.0039

2 year minimum

Day $0.036/$0.0082

Evening $0.0243/$0.0063

Night $0.0144/$0.0036









(B) Business Services Basic Access Rates and Charges, (cont'd)

(9) Usage Rate, Variable Option

a) Verizon Area

Zone 3 Local Calling Area

Month-to-Month

Day $0.0900/$0.0360

Evening $0.0630/$0.0252

Night $0.0360/$0.0144

1 year minimum

Day $0.0977/$0.0389

Evening $0.0681/$0.0275

Night $0.0389/$0.0156

2 year minimum

Day $0.0888/$0.0352

Evening $0.0605/$0.0248

Night $0.0346/$0.0142

b) Usage Rate, Variable Option–Roseville Area

Zones 1 & 2 Local Calling Area*



Day $0.0405 $0.0135

Evening $0.0284 $0.0095

Night $0.0162 $0.0054

1 Year Minimum Term

Day $0.0365 $0.0122

Evening $0.0255 $0.0085

Night $0.0146 $0.0049

2 Year Minimum Term

Day $0.0328 $0.0109

Evening $0.0230 $0.0077

Night $0.0131 $0.0044










(B) Business Services Basic Access Basic Business Rates and Charges (cont’d)

(9) Usage Rate, Variable Option, (cont’d)

b) Usage Rate, Variable Option–Roseville Area, (cont’d)

Zone 3 Local Calling Area*



Day $0.0727 $0.0315

Evening $0.0509 $0.0221

Night $0.0291 $0.0126

1 Year Minimum Term

Day $0.0654 $0.0284

Evening $0.0458 $0.0198

Night $0.0262 $0.0113

2 Year Minimum Term

Day $0.0589 $0.0255

Evening $0.0412 $0.0179

Night $0.0235 $0.0102









4.32 Business Services Basic Access Business Line Service(cont’d)

(B) Business Services Basic Access Business Line Rates and Charges, (cont'd)

(10) Usage Rate, Simple Option- Pacific Bell Area

Simple Zone 1 & 2 - (Mo) $0.0200

Simple Zone 1 & 2 - (1Yr.) $0.0216

Simple Zone 1 & 2 (2 Yr.) $0.0195


Simple Zone 3 - (1 Yr.) $0.0438

Simple Zone 3 - (2 Yr.) $0.0396

(11) Usage Rate, Simple Option- Verizon Area

Simple Zone 1 & 2 - (Mo) $0.0225

Simple Zone 1 & 2 - (1Yr.) $0.0248

Simple Zone 1 & 2 (2 Yr.) $0.0221


Simple Zone 3 - (1 Yr.) $0.0683

Simple Zone 3 - (2 Yr.) $0.0621

(12) Usage Rate, Simple Option- Roseville Area*

Month to month Per

Minute

Zones 1 & 2 $0.0350

Zone 3 $0.0600

1 Year Minimum Term

Zones 1 & 2 $0.0300

Zone 3 $0.0550

2 Year Minimum Term

Zones 1 & 2 $0.0250

Zone 3 $0.0500

Timing of Messages: Chargeable time begins when connection is

established between the calling station and the called station.

Chargeable time ends when the calling station ‘hangs up’ thereby

releasing the network connection. If the called station ‘hangs up’ but

the calling station does not, chargeable time ends when the network

connection is released by automatic timing equipment in the telephone

network. Chargeable time does not include time lost because of faults

or defects in the connection.









4.33 Supplemental Change Charge

Customers will be assessed a Supplemental Change Charge when a change is requested to an

installation Service Order in progress. This non-recurring charge will be based on the total

monthly recurring charges for the Service Order and the time at which the change was requested

during the order process. These charges are outlined below:

NON-RECURRING CHARGES

Timeframe of Change Request

Monthly Recurring

Charge Range

Within 2 Business Days of

Order Acceptance

On or after 3rd Business

Day after Order

Acceptance and up to the

5th Business Day Prior to

Due Date

Within 5 Business

Days of Due Date

Up to $500.99 $0.00 $100.00 $200.00

$501.00 to $2,000.99 $0.00 $200.00 $350.00

$2,001.00 and Up $0.00 $300.00 $500.00

Changes made to Service Orders in progress may result in a change to the order due date. If

the Customer requests to keep the original due date additional, charges may also apply as

outlined in Company’s California Terms & Conditions Document.


4.35 Administrative Service Fee

The Administrative Service Fee is being applied to help recover expenses associated with

administration and system support costs associated with providing and improving quality of

customer service. The Administrative Service Fee will be assessed at 3.5 percent of

customer’s total Monthly Recurring Charges.







5. Promotions

5.1 Three Free Month Promotion II

Beginning May 13 2007 and ending September 30, 2007, the Company will offer the following

promotion to new customers and existing customers who sign-up for a new two or three year term or

commitment. Company will credit one month of Customer’s Monthly Recurring Charges for each year

of its new commitment on the following Category One products: ISDN PRI, Full Switched Digital T-1

Service, and XOptions (7, 13, 15, & 16).

The credited month of service will be applied as follows:

The credited month is defined as the applicable monthly recurring charge (MRC) for the product(s)

selected by the Customer, it does not include usage, taxes, user fees, or surcharges. The credited

month(s) will appear as an automatic credit on the Customer’s account. All of the Customer’s terms

and conditions for the selected service apply to the credited month of service. This promotion may not

be combined with any other promotion.

5.2 XO Half Off the MRC Promotion

Beginning May 13, 2007 and ending September 30, 2007, the Company will offer the following

promotion to new customers and existing customers who sign-up for a new two or three year term or

commitment. Company will credit 50% off of the Customer's monthly recurring charges for the first

three full invoice cycles from activation date on the following Category One products: ISDN-PRI, Full

Switched Digital T-1 Service, and XOptions (7, 13, 15, & 16).

The credit is defined as the applicable monthly recurring charge (MRC) for the product(s)

selected by the Customer, it does not include usage, taxes, user fees, or surcharges. The credited

months will appear as an automatic credit on the Customer’s account. All of the Customer’s

terms and conditions for the selected service apply to the credited month of service. This

promotion may not be combined with any other promotion.

5.3 Small Business Services Promotion

Beginning May 15, 2010 and ending August 1, 2010, XO will offer to current Small Business Services’

customers the following promotion: waiver of the Administrative Service Charge. This waiver will

continue while customer maintains its current account at its current level of service and will be offered

until September 30, 2011. This promotion is not transferable or assignable.

5.4 Small Business Services 2011 Promotion

Beginning June 1, 2011 and ending June 15, 2011, existing Small Business Service customers will

receive the following promotion offer for a period of 12 months. Customers receiving this promotion

will not be subject to increases in the Administrative Service Charge. This promotion will continue

while the customer maintains its current account at its current level of service. This promotion is not

transferable or assignable.

Commitment Credited Months of Service

2 Year Term 13th and 25th Month

3 Year Term 13th, 25th, and 37th Month







5. Promotions, (Cont’d.)

5.5 Small Business Services Administrative Service Charge Promotion

Beginning October 1, 2011 and October 15, 2011, XO will offer to its Small Business Services

customers a discounted Administrative Service Charge rate of $7.50 per month. This discounted rate

will be offered to these customers until May 31, 2012. At the expiration of this promotion, these

customers will receive Administration Service Charge at an undiscounted rate. This promotion will

continue while the customer maintains its current account at its current level of service. This promotion

is not transferable or assignable.







6. SERVICE AREAS AND LOCATIONS

6.1 Local Markets Serviced

The Company offers services within geographic regions of the State of California as follows:

Los Angeles metropolitan region

Oakland metropolitan region

Ontario/Riverside metropolitan region

Orange County metropolitan region

Sacramento metropolitan region

San Diego metropolitan region

San Francisco metropolitan region

San Jose metropolitan region

These metropolitan regions can be more specifically defined by areas serviced by the following

Pacific Bell Central Offices:

Los Angeles Central Offices:

COMMACK

DEER PARK

EAST NORTHPORT

FARMINGDALE

FLORAL PARK

FREEPORT

GARDEN CITY

GREAT NECK

HEMPSTEAD

HICKSVILLE








6.1 Local Markets Serviced (Cont.)

Los Angeles Central Offices (Cont.)

HUNTINGTON

LONG BEACH

LYNBROOK

MASSAPEQUA

MINEOLA

PATCHOGUE

PORT JEFFERSON

RONKONKOMA

ROSLYN

SAYVILLE

SMITHTOWN

SYOSSET

WANTAUGH

WESTBURY

Oakland Central Offices:

13TH STREET

14TH STREET

18TH STREET

30TH STREET

36TH STREET









Oakland Central Offices (Cont):

37TH STREET

42ND STREET

50TH STREET

56TH STREET

71ST STREET

77TH STREET

79TH STREET

97TH STREET

ALBEMARLE

ASTORIA

AVE. I

AVE. R

AVE. U

AVE. Y

BAYSIDE

BRIDGE STREET

BROAD STREET

BUSHWICK

CLINTON AVE

CONVENT AVE

CORONA

CRUGER

E 167TH /JEROME AVE

FAIRVIEW

FLUSHING










FOREST HILLS

FOURTEENTH AVE

GRAND CONCOURSE

HOLLIS

JAMAICA

JFK INTERNATIONAL

KENMORE PLACE

LAURELTON

LIBERTY AVENUE

LONG ISLAND CITY

MANHATTAN AVE

MOTT HAVEN

NEW DORP

NEWTOWN

NORTH JAMAICA

OZONE PARK

RICHMOND HILL

ROCKAWAY

SOUTH STATEN ISLAND

STATEN ISLAND

TIEBOUT AVE.

TRATMAN

TROY AVE










VARICK STREET

WADSWORTH-176TH ST

WEST 73RD STREET

WEST ST

WILLIAMSBURG

Ontario/Riverside Central Offices:

ALAMEDA 11

ALBANY 11

ANTIOCH

BERKELEY 01

CONCORD

DANVILLE 12

EL SOBRANTE 11

FREMONT 11

FREMONT 12

HAYWARD 01

HAYWARD 11

LAFAYETTE 11 (Oakland)

LIVERMORE

MARTINEZ 11

OAKLAND 03

OAKLAND 04

OAKLAND 11

OAKLAND 12

OAKLAND 13

PLEASANTON 12

RICHMOND 11

SAN RAMON 11

WALNUT CREEK 11









Orange County Central Offices:

ARLINGTON (Ontario/Riverside)

CHINO

ONTARIO

RIVERSIDE 01

SAN BERNARDINO

UPLAND

Sacramento Central Offices:

ATLANTIC

BEAVERTON

BELMONT

CAPITOL(Portland)

CHERRY (Portland)

TIGARD

San Diego Central Offices:

BABCOCK

CAPITOL(SA)

CULEBRA

DIAMOND (SA)

EDISON (SA)

FRATT

GENERAL MCMULLEN

LACKLAND

LEHIGH

PERSHING(SA)

TAYLOR (SA)

WALNUT (SA)

WETMORE









San Francisco Central Offices:

CARLSBAD 11

CARLSBAD 12

CHULA VISTA 11

DELMAR HEIGHTS 12

EL CAJON 11

ENCINITAS 12

ESCONDIDO 01

LA JOLLA

LA MESA

NATIONAL CITY

OCEAN SIDE 11

PACIFIC BEACH 01

RANCHO BERNARDO 11

SAN DIEGO 01

SAN DIEGO 02

SAN DIEGO 03

SAN DIEGO 06

SAN DIEGO 11

SAN DIEGO 14

SAN DIEGO 15

SAN DIEGO 16

SAN MARCOS 11

SANTEE 01

VISTA 12









San Jose Central Offices:

BURLINGAME 01

COLMA 01

LARKSPUR 11

MILL VALLEY 01

MILLBRAE 11

REDWOOD CITY 01

SAN BRUNO 02

SAN CARLOS 11

SAN FRANCISCO 01

SAN FRANCISCO 04

SAN FRANCISCO 05

SAN FRANCISCO 06

SAN FRANCISCO 12

SAN FRANCISCO 13

SAN FRANCISCO 14

SAN FRANCISCO 17

SAN FRANCISCO 21

SAN LEANDRO 11

SAN MATEO 11

SAN RAFAEL 01







6. SERVICE AREAS AND LOCATIONS (Cont’d)

6.2 Local Calling Areas B Zone Usage Measurement Areas

6.2.1 Los Angeles Extended Area

EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Alhambra

Alhambra

Downey

Azusa-Glendora

Arcadia

Glendale

Beverly Hills

El Monte

La Crescenta

Burbank:

Los Angeles:

La Puente

Burbank DA

DA’s 1, 3, 4, 5

Los Angeles

Compton:

Montebello

DA’s 2, 6, 7, 8, 10, 11, 14

Compton DA

Pasadena:

Monrovia

Covina-Baldwin Park

Pasadena DA

Pasadena:

Culver City

Pico Rivera

La Canada DA

La Habra

Sierra Madre

Whittier

Los Angeles:

DA’s 9, 12, 13

North Hollywood

Norwalk

Sunland-Tujunga








6.2 Local Calling Areas B Zone Usage Measurement Areas (Cont’d)

6.2.1 Los Angeles Extended Area (Cont’d)

EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Beverly Hills

Beverly Hills

Burbank:

Alhambra

Culver City

Burbank DA

Canoga Park

Los Angeles:

Sun Valley DA

Compton:

DA’s 2, 7, 10, 11

El Segundo

Gardena DA

12, 13, 14

Glendale

La Crescenta

North Hollywood

Hawthorne

Malibu

Santa Monica:

Inglewood

Montebello

Mar Vista DA

Los Angeles:

Northridge

Santa Monica DA

DA’s 1, 3, 4, 5, 6,

Pasadena:

Van Nuys

8, 9

La Canada DA

West Los Angeles

Reseda

Pasadena DA

San Fernando:

Redondo

Sepulveda DA

San Fernando:

Granada Hills DA

Pacoima DA

San Fernando DA

Sunland-Tujunga

Canoga Park Agoura

Burbank:

Beverly Hills

Canoga Park

Sun Valley DA

North Hollywood

Malibu

San Fernando:

Santa Clarita:

Northridge

Pacoima DA

Newhall-Castaic DA

Reseda

San Fernando DA

Thousand Oaks

San Fernando:

Simi Valley

West Los Angeles

Granada Hills DA

Sepulveda DA

Santa Monica:

Santa Monica DA

Van Nuys










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Compton:

Compton:

Alamitos

Alhambra

Compton DA Compton DA

El Segundo

Buena Park

Gardena DA

Inglewood

Culver City

Downey

Lomita

Cypress

Hawthorne

Los Angeles:

El Monte

Lakewood

DA’s 1, 4, 5, 7, 10, 11, 12

La Habra

Long Beach

Montebello

Los Angeles:

Los Angeles:

Pico Rivera

DA’s 2, 3, 13, 14

DA’s 6, 8, 9

Redondo

Santa Monica:

Norwalk

Whittier

Mar Vista DA

San Pedro

Torrance

Corona Arlington

Silverado

Chino

Corona

Woodcrest

Ontario

Mira Loma

Riverside

Temescal Canyon

Trabuco

Yorba Linda










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

El Monte

Alhambra

Azusa-Glendora

Brea

Arcadia

Downey

Buena Park

Covina-Baldwin Park

La Habra

Compton:

El Monte

Los Angeles:

Compton DA

La Puente

DA’s 3, 4, 5

Diamond Bar

Monrovia

Norwalk

Fullerton

Montebello

Glendale

Pasadena:

La Crescenta

Pasadena DA

Los Angeles

Pico Rivera

DA’s 1, 2, 6, 7, 8, 9, 10, 11

Sierra Madre

Pasadena:

Whittier

La Canada DA










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Inglewood Compton: Beverly Hills Downey

Gardena DA Compton: Glendale

Culver City Compton DA Lakewood

El Segundo Lomita Long Beach

Hawthorne Los Angeles: Los Angeles:

Inglewood DA’s 1, 2, 4, 5, 10, 14 DA 3

Los Angeles: Santa Monica: Montebello

DA’s 6, 7, 8, 9, 11, 12, 13 Santa Monica DA North Hollywood

Redondo Torrance San Pedro

Santa Monica: West Los Angeles Van Nuys

Mar Vista DA

Long Beach Alamitos

Compton

Compton

Gardena D.A.

Compton D.A.

Cypress

Lakewood

Downey

Lomita

Torrance

Norwalk

Westminster

San Pedro

Malibu Agoura

Reseda

Canoga Park

West Los Angeles

Santa Monica

Santa Monica D.A.










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Los Angeles: Alhambra Beverly Hills Arcadia

DA 1 Glendale Burbank: Burbank:

Los Angeles: Burbank DA Sun Valley DA

DA’s 1-14 Compton: El Monte

Montebello Compton DA El Segundo

Gardena DA Monrovia

Culver City Norwalk

Downey Redondo

Hawthorne Santa Monica:

Inglewood Santa Monica DA

La Crescenta Sierra Madre

North Hollywood Sunland-Tujunga

Pasadena: Torrance

La Canada DA Van Nuys

Pasadena DA Whittier

Pico Rivera

Santa Monica:

Mar Vista DA

West Los Angeles










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Los Angeles:

Beverly Hills

Alhambra

Arcadia

DA 2 Burbank:

Burbank:

Compton:

Burbank DA

Sun Valley DA

Compton DA

Culver City

Inglewood

Gardena DA

Glendale

La Crescenta

Downey

Los Angeles:

Montebello

El Monte

DA’s 1-14

Pasadena:

El Segundo

North Hollywood

La Canada DA

Hawthorne

Pasadena DA

Pico Rivera

Santa Monica:

Reseda

Mar Vista Da

San Fernando:

Sunland-Tujunga

Pacoima DA

Van Nuys

San Fernando DA

West Los Angeles

Sepulveda DA

Santa Monica:

Santa Monica DA

Sierra Madre

Los Angeles: Alhambra

Arcadia

Burbank:

DA 3 Burbank:

Beverly Hills

Sun Valley DA

Burbank DA

El Monte

Compton:

Glendale

Monrovia

Compton DA

La Crescenta

Montebello

Culver City

Los Angeles:

North Hollywood

Downey

DA’s 1-14

Sierra Madre

Inglewood

Pasadena:

Sunland-Tujunga

Pico Rivera

La Canada DA

Santa Monica:

Pasadena DA

Mar Vista DA

Van Nuys

West Los Angeles

Whittier










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Los Angeles:

Alhambra

Arcadia

Burbank:

DA 4 Glendale

Beverly Hills

Sun Valley DA

Los Angeles:

Burbank:

Compton:

DA’s 1-14

Burbank DA

Gardena DA

Montebello

Compton:

El Segundo

Pasadena:

Compton DA

Hawthorne

Pasadena DA

Culver City

Monrovia

Downey

Norwalk

El Monte

Santa Monica:

Inglewood

Mar Vista DA

La Crescenta

Sunland-Tujunga

North Hollywood

Van Nuys

Pasadena:

West Los Angeles

La Canada DA

Whittier

Pico Rivera

Sierra Madre

Los Angeles: Compton:

Alhambra

Arcadia

DA 6 Compton DA

Beverly Hills

Buena Park

Gardena DA

Culver City

Burbank:

Downey

El Segundo

Burbank DA

Hawthorne

Glendale

El Monte

Inglewood

Lakewood

Lomita

Los Angeles:

Norwalk

Long Beach

DA’s 1-14

Pico Rivera

Pasadena:

Montebello

Santa Monica:

Pasadena DA

Mar Vista DA

Redondo

Torrance

Santa Monica:

Whittier

Santa Monica DA

West Los Angeles










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Los Angeles:

Beverly Hills

Alhambra

Arcadia

DA 7 Culver City

Burbank:

Burbank:

Glendale

Burbank DA

Sun Valley DA

Inglewood

Compton:

El Monte

Los Angeles:

Compton DA

El Segundo

DA’s 1-14

Gardena DA

La Crescenta

Montebello

Downey

Lakewood

Hawthorne

Norwalk

North Hollywood

Pasadena:

Pasadena:

La Canada DA

Pasadena DA

Pico Rivera

Santa Monica:

Redondo

Mar Vista DA

Santa Monica:

West Los Angeles

Santa Monica DA

Sierra Madre

Sunland-Tujunga

Torrance

Van Nuys

Whittier

Los Angeles: Compton:

Alhambra

Burbank:

DA 8 Compton DA

Beverly Hills

Burbank DA

Culver City

Compton:

El Monte

Hawthorne

Gardena DA

La Crescenta

Inglewood

Downey

Lakewood

Los Angeles:

El Segundo

Lomita

DA’s 1-14

Glendale

North Hollywood

Montebello

Pasadena:

Norwalk

Pasadena DA

Pasadena:

Pico Rivera

La Canada DA

Redondo

Santa Monica:

Santa Monica:

Santa Monica DA

Mar Vista DA

Torrance

West Los Angeles

Van Nuys

Whittier










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Los Angeles

Compton:

Beverly Hills

Alhambra

DA 9 Compton DA

Downey

Burbank:

Gardena DA

El Segundo

Burbank DA

Culver City

Glendale

El Monte

Hawthorne

Montebello

Lakewood

Inglewood

Redondo

Lomita

Los Angeles:

Santa Monica:

Long Beach

DA’s 1-14

Santa Monica DA

North Hollywood

Santa Monica:

Torrance

Norwalk

Mar Vista Da

West Los Angeles

Pasadena:

Pasadena DA

Pico Rivera

Van Nuys

Whittier

Los Angeles: DA 10 BeverlyHills

Alhambra

Arcadia

Culver City

Burbank:

Burbank:

Glendale

Burbank DA

Sun Valley DA

Los Angeles:

Compton:

Compton:

DA 1-14

Compton DA

Gardena DA

Downey

El Monte

El Segundo

Norwalk

Hawthorne

Pico Rivera

Inglewood

Redondo

La Crescenta

Santa Monica:

Montebello

Santa Monica DA

North Hollywood

Sierra Madre

Pasadena:

Sunland-Tujunga

La Canada DA

Van Nuys

Pasadena DA

Whittier

Santa Monica:

Mar Vista DA

West Los Angeles










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Los Angeles: DA 13 Beverly Hills

Burbank:

Alhambra

Culver City

Burbank DA

Compton:

Glendale

Sun Valley DA

Compton DA

Inglewood

El Segundo

Gardena DA

Los Angeles:

Hawthorne

Downey

DA’s 1-14

La Crescenta

Montebello

North Hollywood

Santa Monica:

Pasadena:

Santa Monica:

Santa Monica DA

La Canada DA

Mar Vista DA

Van Nuys

Pasadena DA

West Los Angeles

Redondo

Reseda

San Fernando:

Pacoima DA

Sepulveda DA

Sunland-Tujunga

Los Angeles: Beverly Hills

Alhambra

Compton:

DA 14 Burbank:

Burbank:

Compton DA

Burbank DA

Sun Valley DA

Gardena DA

Culver City

Inglewood

Downey

Glendale

La Crescenta

El Segundo

Los Angeles:

Montebello

Hawthorne

DA’s 1-14

Pasadena:

Northridge

North Hollywood

La Canada DA

Reseda

Pasadena DA

San Fernando:

Santa Monica:

Granada Hills DA

Mar Vista DA

Pacoima DA

Santa Monica DA

San Fernando DA

Sunland-Tujunga

Sepulveda DA

Van Nuys

West Los Angeles










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Pasadena: Alhambra

Burbank:

Azusa-Glendora

Pasadena DA Arcadia

Burbank DA

Beverly Hills

El Monte

Los Angeles:

Burbank:

Glendale

DA’s 1, 2, 5, 7

Sun Valley DA

La Crescenta

8, 10, 14

Covina-Baldwin

Los Angeles:

Montebello

Park

DA’s 3, 4

Pico Rivera

Downey

Monrovia

La Puente

Pasadena:

Los Angeles:

La Canada DA

DA’s 6, 9, 11,

Pasadena DA

12, 13

Sierra Madre

North Hollywood

Sunland-Tujunga

Whittier

North Hollywood Beverly Hills Culver City Alhambra

Burbank: La Crescenta Canoga Park

Burbank DA Los Angeles: Inglewood

Sun Valley DA DA’s 1, 3, 4, 7, 10, 11 Los Angeles:

Glendale Northridge DA’s 5, 8, 9, 12

Los Angeles: Pasadena: Pasadena:

DA’s 2, 13, 14 La Canada DA Pasadena DA

North Hollywood Reseda Santa Monica

San Fernando: San Fernando: Mar Vista DA

Pacoima DA Granada Hills DA Santa Monica DA

Sepulveda DA San Fernando DA

Sunland-Tujunga West Los Angeles

Van Nuys










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Northridge Canoga Park Burbank: Agoura

Northridge Sun Valley DA Beverly Hills

Reseda North Hollywood Burbank:

San Fernando: Santa Clarita: Burbank DA

Granada Hills DA Newhall-Castaic DA Los Angeles:

Pacoima DA DA 14

San Fernando DA Malibu

Sepulveda DA

Santa Clarita

Simi Valley Saugus Canyon Country DA

Van Nuys Santa Monica:

Santa Monica DA

Sunland-Tujunga

West Los Angeles

Reseda Canoga Park Beverly Hills Agoura

Northridge Burbank: Burbank:

Reseda Sun Valley DA Burbank DA

San Fernando: Malibu Culver City

Granada Hills DA North Hollywood Los Angeles:

Sepulveda DA San Fernando: DA’s 2, 13, 14

Santa Monica: Pacoima DA Santa Clarita:

Santa Monica DA

San Fernando DA

Newhall-Castaic DA

Van Nuys Santa Monica:

West Los Angeles Mar Vista DA

Simi Valley

Sunland-Tujunga

Rialto Colton Etiwanda Arlington

Fontana Crestline Mentone

Marshall Highland Moreno

Mira Loma Redlands Ontario

Rialto Woodcrest

Riverside

San Bernardino










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Santa Monica: Beverly Hills Compton:

Mar Vista DA Culver City Gardena DA

El Segundo Los Angeles:

Hawthorne DA’s 1, 2, 6, 7, 8, 10, 14

Inglewood Redondo

Los Angeles: Van Nuys

DA’s 9, 11, 12, 13

Santa Monica:

Santa Monica DA

West Los Angeles

Santa Monica: Beverly Hills El Segundo

Santa Monica DA Canoga Park Hawthorne

Culver City Inglewood

Malibu Los Angeles:

Reseda DA’s 9, 11, 12, 13, 14

Santa Monica: Van Nuys

Mar Vista DA

West Los Angeles

Torrance Compton: El Segundo Alamitos

Compton DA Inglewood Culver City

Gardena DA Lakewood Downey

Hawthorne Long Beach Los Angeles:

Lomita Los Angeles: DA’s 1, 5, 7, 8, 11

Redondo DA’s 6, 9, 12 Norwalk

San Pedro Santa Monica:

Torrance Mar Vista DA










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Van Nuys Beverly Hills Burbank: El Segundo

Burbank: Burbank DA Inglewood

Sun Valley DA Culver City La Crescenta

Canoga Park Glendale Los Angeles:

North Hollywood Los Angeles: DA’s 1, 3, 4, 7, 8, 9, 10, 12

Northridge DA’s 2, 11, 13, 14 Malibu

Reseda San Fernando: Pasadena:

San Fernando: Granada Hills DA La Canada DA

Pacoima DA San Fernando DA

Sepulveda DA Santa Monica:

Van Nuys Mar Vista DA

West Los Angeles Santa Monica DA

Sunland-Tujunga

Burbank: Burbank:

Beverly Hills

Alhambra

Burbank DA Burbank DA Culver City Los Angeles:

Sun Valley DA Los Angeles: DA’s 5, 6, 8, 9, 12

Glendale DA’s 1, 4, 7, 10, 11, 13 Montebellow

La Crescenta Pasadena: Northridge

Los Angeles: Pasadena DA Reseda

DA’s 2, 3, 14 San Fernando: San Fernando:

North Hollywood Pacoima DA Granada Hills DA

Pasadena: San Fernando DA Santa Monica:

La Canada DA Sepulveda DA Mar Vista DA

Sunland-Tujunga Van Nuys Santa Monica DA

Sierra Madre

West Lost Angeles









6.2.2 San Francisco B East Bay Extended Area

EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Concord

Clayton

Antioch

East Bay:

Concord

Benicia

Berkeley DA

Lafayette

Crockett

El Sobrante-Pinole

Martinez

Danville

Hercules-Rodeo

Pittsburg West

Moraga

Vallejo

Walnut Creek

Orinda

Pittsburg

Danville Bishop Ranch

Clayton

East Bay:

Danville

Concord

Alameda DA

Dublin-San Ramon

East Bay:

Berkeley DA

Moraga

Trinidad DA

Fruitvale DA

Walnut Creek

Hayward

Main-Piedmont DA

Lafayette

Fremont-Newark:

Orinda

Greenleaf DA

Livermore

Pittsburg

Pittsburg West

Pleasanton

Dublin-San Ramon Bishop Ranch

Fremont-Newark:

Clayton

Danville

Greenleaf DA

East Bay:

Dublin-San Ramon

Moraga

Trinidad DA

Hayward

Sunol

Fremont-Newark:

Livermore

Main DA

Pleasanton

Oliver DA

Lafayette

Orinda

Walnut Creek










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

East Bay:

East Bay:

Belvedere

Danville

Alameda DA Alameda DA

El Sobrante-Pinole

Hayward

Berkeley DA

Lafayette

Hercules-Rodeo

Fruitvale DA

Moraga

San Francisco:

Main-Piedmont DA

Richmond

Montrose-Evergreen DA

Orinda

San Francisco:

Sausalito

San Francisco:

Juniper DA

South San Francisco

Central DA

Walnut Creek

East Bay: East Bay:

Belvedere

Benicia

Berkeley DA Alameda DA

Hercules-Rodeo

Concord

Berkeley DA

Lafayette

Corte Madera

Fruitvale DA

San Francisco:

Crockett

Main-Piedmont DA

Central DA

Danville

Trinidad DA

Sausalito

Martinez

El Sobrante-Pinole

Walnut Creek

San Francisco:

Moraga

Juniper DA

Orinda


Richmond

East Bay: East Bay:

Belvedere

Danville

Fruitvale DA Alameda DA

El Sobrante-Pinole

Hayward

Berkeley DA

Lafayette

Hercules-Rodeo

Fruitvale DA

Richmond

San Francisco:

Main-Piedmont DA

San Francisco:


Trinidad DA

Juniper DA

Sausalito

Moraga

South San Francisco

Orinda

Walnut Creek

San Francisco:

Central DA

.










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

East Bay:

East Bay:

Belvedere

Danville

Main-Piedmont DA Alameda DA

El Sobrante:

Hayward

Berkeley DA

Pinole

Hercules-Rodeo

Fruitvale DA

Lafayette

San Francisco:

Main-Piedmont DA

Richmond

Montrose-

Trinidad DA

San Francisco:

Evergreen DA

Moraga

Juniper DA

Sausalito

Orinda

South San Francisco

San Francisco:

Walnut Creek

Central DA









6.2.2 San Francisco - East Bay Extended Area (Cont’d)

EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Lafayette

Concord

Benicia

Bishop Ranch

Lafayette

Clayton

Crockett

Moraga

Danville

Dublin-San Ramon

Orinda

East Bay:

Hayward

Walnut Creek

Alameda DA

Hercules-Rodeo

Berkeley DA

Pittsburg

Fruitvale DA

Pittsburg West

Main-Piedmont DA

Richmond

Trinidad DA

Vallejo

El Sobrante-Pinole

Martinez

Los Altos Los Altos

Campbell

Fremont-Newark:

Mountain View

La Honda1

Greenleaf DA

Palo Alto

Redwood City

Main DA

San Jose:

San Carlos-Belmont

Oliver DA

West DA

San Jose:

Los Gatos

Saratoga

North DA

Sunnyvale

Woodside

Millbrae Millbrae

Half Moon Bay1

Redwood City

Pacifica

Moss Beach1

San Francisco:

San Mateo

San Carlos-Belmont

Central DA

South

San Francisco:

Woodside

San Francisco

Juniper DA

Montrose-

Evergreen

1 Not a ZUM exchange.










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Mountain View Los Altos

Campbell

Fremont-Newark:

Mountain View

La Honda

Greenleaf DA

Palo Alto

Redwood City

Main DA

San Jose:

San Jose:

Oliver DA

West DA

North DA

Los Gatos

Sunnyvale

Saratoga

San Carlos-Belmont

Woodside

Orinda East Bay:

Benicia

Bishop Ranch

Alameda DA

Concord

Belvedere

Berkeley DA

Danville

Clayton

Fruitvale DA

East Bay:

Crockett

Main-Piedmont DA

Trinidad DA

Dublin-San Ramon

Lafayette

El Sobrante-Pinole

Hayward

Moraga

Hercules-Rodeo

San Francisco:

Orinda

Martinez

Central DA

Walnut Creek

Richmond

Vallejo










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Pacifica

Millbrae

San Francisco:

San Carlos-Belmont

Moss Beach

Central DA

Pacifica

Montrose-

San Francisco:

Evergreen DA

Juniper DA

San Mateo

South

San Francisco

Palo Alto Los Altos

Fremont-Newark:

Freemont-Newark:

Mountain View

Main DA

Greenleaf DA

Palo Alto

La Honda1

Oliver DA

Redwood City

Sunnyvale

Hayward

San Carlos-Belmont

San Jose:

Woodside

North DA

San Mateo

Saratoga

Pleasanton Bishop Ranch

Fremont-Newark:

Danville

Dublin-San Ramon

Greenleaf DA

San Jose:

Livermore

Main DA

North DA

Pleasanton

Oliver DA

Sunol

Hayward











EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Redwood City

Palo Alto

Half Moon Bay1

Freemont-Newark:

Redwood City

La Honda1

Greenleaf DA

San Carlos-Belmont

Los Altos

Main DA

Woodside

Mountain View

Oliver DA

San Mateo

Hayward

Millbrae

South San Francisco

Sunnyvale











EXCHANGE

ZONE 1

ZONE 2

ZONE 3

San Carlos-

Palo Alto

Half Moon Bay1

Freemont-Newark:

Belmont Redwood City

Los Altos

Greenleaf DA

San Carlos-Belmont

Millbrae

Main DA

San Mateo

Hayward

Woodside

Mountain View

Pacifica

South San Francisco











EXCHANGE

ZONE 1

ZONE 2

ZONE 3

San Francisco:

Central DA Belvedere

East Bay:

Corte Madera

East Bay:

Berkeley DA

East Bay:

Alameda DA

Pacifica

Trinidad DA

Fruitvale DA

Richmond

El Sobrante B Pinole

Main-Piedmont DA

South

San Francisco:

San Francisco

Millbrae

Central DA

Mill Valley

Juniper DA

Moraga

Montrose -

Orinda

Evergreen DA

San Mateo

Sausalito

San Rafael

Juniper DA Pacifica

Belvedere

Corte Madera

San Francisco:

East Bay:

East Bay:

Central DA

Alameda DA

Berkeley DA

Juniper DA

Fruitvale DA

Trinidad DA

Montrose -

Main-Piedmont DA

Mill Valley

Evergreen DA

Millbrae

Richmond

South

San Mateo

San Francisco

Sausalito










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Montrose- Belvedere

Millbrae

Corte Madera

Evergreen DA San Francisco:

Mill Valley

East Bay:

Central DA

Pacifica

Alameda DA

Juniper DA

South

Berkeley DA

Montrose-

San Francisco

Fruitvale DA

Evergreen DA

Main-Piedmont DA

Sausalito

Richmond

San Mateo

San Rafael










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

San Jose: Fremont-Newark: Campbell Fremont-Newark:

North DA Oliver DA Fremont-Newark: Greenleaf DA

San Jose: Main DA Los Gatos

North DA Los Altos Palo Alto

South DA Mountain View Pleasanton

West DA Sunol Saratoga

Sunnyvale

San Jose: Campbell

Fremont-Newark:

West DA Los Altos

Oliver DA

Los Gatos

Mountain View

San Jose:

North DA

South DA

West DA

Saratoga

Sunnyvale

San Jose: Campbell

Saratoga

Sunnyvale

South DA Los Gatos

San Jose:

North DA

South DA

West DA










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

San Mateo Millbrae

Half Moon Bay1

East Bay:

San Carlos-Belmont

Moss Beach1

Trinidad DA

San Mateo

Pacifica

Hayward

South

Redwood City

Palo Alto

San Francisco

San Francisco:

San Francisco:

Juniper DA

Central DA

Woodside

Montrose-

Evergreen DA

San Rafael Corte Madera

Belvedere

El Sobrante-

Ignacio

Richmond

Pinole

Mill Valley

Sausalito

Hercules-Rodeo

Nicasio

Stinson Beach-

San Francisco:

Novato

Bolinas1

Central DA

San Rafael

Montrose-

Evergreen DA











EXCHANGE

ZONE 1

ZONE 2

ZONE 3

South Millbrae

Moss Beach1

Belvedere

San Francisco Pacifica

San Francisco:

East Bay:

San Francisco:

Central

Alameda DA

Juniper DA

Montrose-

Fruitvale DA

San Mateo

Evergreen DA

Main-Piedmont DA

South

Trinidad DA

San Francisco

Redwood City

San Carlos-Belmont

Sunnyvale Campbell

Fremont-Newark:

Fremont-Newark:

Los Altos

Oliver DA

Greenleaf DA

Mountain View

Los Gatos

Main DA

San Jose:

Palo Alto

Redwood City

North DA

Saratoga

San Jose:

West DA

South DA

Sunnyvale

Woodside











EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Trinidad DA East Bay: Bishop Ranch Dublin-San Ramon

Alameda DA Danville Fremont-Newark:

Berkeley DA Lafayette Greenleaf DA

Fruitvale DA Orinda San Francisco:

Main-Piedmont DA Central DA

Trinidad DA Juniper DA

Hayward San Mateo

Moraga South San Francisco

Walnut Creek

Walnut Creek Clayton

Benicia

Antioch

Concord

Bishop Ranch

Crockett

Danville

East Bay:

Dublin-San Ramon

Lafayette

Berkeley DA

East Bay:

Martinez

Pittsburg West

Alameda DA

Moraga

Fruitvale DA

Orinda

Main-Piedmont DA

Walnut Creek

Trinidad DA

El Sobrante-Pinole

Hercules-Rodeo

Pittsburg

Woodside La Honda

Half Moon Bay1

Millbrae

Los Altos

Mountain View

Sunnyvale

Palo Alto

San Mateo

Redwood City

San Carlos-Belmont

Woodside










6.2.3 San Diego Extended Area

EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Del Mar Del Mar Oceanside: Escondido

Encinitas Carlsbad DA Oceanside:

La Jolla Rancho Bernardo Oceanside DA

Rancho Penasquitos San Marcos Poway

Rancho Santa Fe San Diego:

San Diego: Linda Vista DA

Mira Mesa DA Vista

Encinitas Del Mar Vista Escondido

Encinitas La Jolla

Oceanside: Rancho Bernardo

Carlsbad DA Rancho Penasquitos

Oceanside DA San Diego:

Rancho Santa Fe Mira Mesa DA

San Marcos









6.2.3 San Diego Extended Area (Cont’d)

EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Escondido Escondido Oceanside: Del Mar

Poway Carlsbad DA Encinitas

Ramona Rancho Penasquitos Oceanside:

Rancho Bernardo Oceanside DA

Rancho Santa Fe San Diego:

San Marcos Mira Mesa DA

Valley Center

Vista

La Mesa Chula Vista Coronado La Jolla

Dulzura

Poway

El Cajon

Rancho Penasquitos

Harbison-Alpine

San Diego:

National City

Mira Mesa DA

San Diego:

Linda Vista DA

San Diego DA

La Jolla Del Mar Coronado El Cajon

La Jolla

Encinitas

Rancho Penasquitos

La Mesa

San Diego:

National City

Linda Vista DA

Poway

Mira Mesa DA

Rancho Bernardo

San Diego DA

Rancho Santa Fe










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Oceanside: Encinitas

San Marcos

Del Mar

Oceanside DA Fallbrook

Escondido

Oceanside:

Rancho Santa Fe

Carlsbad DA

Oceanside DA

Pendleton DA

Vista

Pendleton DA Fallbrook Vista Pauma Valley1

Oceanside: San Marcos

Carlsbad DA

Oceanside DA

Pendleton DA

1Not a ZUM exchange.










EXCHANGE

ZONE 1

ZONE 2

ZONE 3

San Diego: El Cajon

Coronado

Chula Vista

Linda Vista DA La Jolla

National City

Del Mar

La Mesa

Rancho Penasquitos

Poway

San Diego:

Rancho Bernardo

Linda Vista DA

Rancho Santa Fe

Mira Mesa DA

San Diego DA

San Diego: Chula Vista Rancho Bernardo

San Diego DA Coronado Rancho Penasquitos

La Jolla

La Mesa

National City

San Diego:

Linda Vista DA

Mira Mesa DA

San Diego DA

San Diego:

Del Mar

Rancho Santa Fe

Encinitas

Mira Mesa DA El Cajon

Escondido

La Jolla

La Mesa

Poway

San Marcos

Rancho Bernardo

Rancho Penasquitos

San Diego:

Linda Vista DA

Mira Mesa DA

San Diego DA









6.2.4 Orange County Extended Area

EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Anaheim Anaheim Alamitos Chino

Brea Huntington Beach Diamond Bar

Buena Park Irvine Lakewood

Cypress La Habra La Puente

Fullerton Norwalk Newport Beach

Garden Grove Pico Rivera

Orange Silverado

Placentia Whittier

Santa Ana

Westminster

Yorba Linda

Fullerton Anaheim Alamitos Chino

Brea Diamond Bar Covina-Baldwin Park

Buena Park Lakewood Downey

Cypress La Puente El Monte

Fullerton Norwalk Huntington Beach

Garden Grove Santa Ana Irvine

La Habra Westminster Long Beach

Orange Whittier Pico Rivera

Placentia

Yorba Linda

Garden Grove

Anaheim

Alamitos

Long Beach

Cypress Brea Norwalk

Fullerton Buena Park Whittier

Garden Grove Irvine

Huntington Beach La Habra

Orange Lakewood

Santa Ana Newport Beach

Westminster Placentia

Yorba Linda









6.2.4 Orange County Extended Area (Cont’d)

EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Irvine Irvine Anaheim Capistrano Valley

Laguna Beach Garden Grove Fullerton

Newport Beach Orange Huntington Beach

Saddleback Valley Trabuco Placentia

Santa Ana Westminster

Silverado Yorba Linda

Laguna Beach Capistrano Valley

Irvine

Newport Beach

Saddleback Valley

Newport Beach Huntington Beach Garden Grove Anaheim

Irvine Saddleback Valley Capistrano Valley

Laguna Beach Westminster Orange

Newport Beach

Santa Ana

Orange Anaheim Brea Alamitos

Fullerton Buena Park Huntington Beach

Garden Grove Cypress La Habra

Orange Irvine Newport Beach

Placentia Westminster Norwalk

Santa Ana Saddleback Valley

Silverado Trabuco

Yorba Linda

Saddleback Valley Capistrano Valley Newport Beach Orange

Irvine Santa Ana

Laguna Beach

Rancho Viejo

Saddleback Valley

Silverado

Trabuco









6.2.5 Riverside and San Bernardino Counties Extended Areas

EXCHANGE

ZONE 1

ZONE 2

ZONE 3

Colton Colton Arlington Calimesa

Fontana Highland Etiwanda

Marshall Mentone Woodcrest

Redlands Mira Loma

Rialto Moreno

Riverside

San Bernardino








6.3 Local Calling Areas B Extended Service

1. List of Local Service Areas

The following Section defines the local service areas for extended service

except for Zone Usage Measurement (ZUM) areas. ZUM local calling

areas are found in Section 6.2 preceding.

2. Extended Service

Service at extended service rates is provided without additional charge as follows:

From stations receiving

service from the exchange

designated as

To stations receiving service from exchanges and district areas

designated as Half Moon

Half Moon Bay

Moss Beach

San Mateo

Millbrae

Redwood City

Woodside

San Carlos-

Belmont

La Honda La Honda

Palo Alto

Redwood City

Los Altos

Pescadero

Woodside

Mountain View

Watsonville Carmel

Carmel Valley

Watsonville

Moss Beach Half Moon Bay

Moss Beach

San Mateo

Millbrae

Pacifica

South

San Francisco

Pescadero La Honda

Pescadero

Santa Cruz Aptos

Felton

Ben Lomond

Santa Cruz

Boulder Creek







7. NETWORK LINE AND TRUNK SERVICES

7.1 Access Service Options

The following Access Service Options are offered:

Basic Local Line Service

Multi Line Service

Local Analog PBX Trunk Service

DID Service for Voice Grade Channels

Local Digital PBX Trunk Service

ISDN PRI Service

Basic Local Line Service, Multi Line Service, Local Analog PBX Trunk Service, DID Service for Voice

Grade Channels, Local Digital PBX Trunk Service, and ISDN PRI Service are offered with message rate

local service. All Network Line and Trunk Services may be connected to Customer-provided terminal

equipment such as station sets, multi line systems, PBX systems, or facsimile machines. Service may be

arranged for two-way calling, inward calling only or outward calling only. In compliance with C.P.U.C.

Decision 96-10-066, dated October 25, 1996 monthly recurring line rates for these services will be

discounted 50% for qualifying schools and libraries. The foregoing services are measured services.








7.1 Access Service Options (Cont’d)

7.1.1 Small Business Basic Business Local Line Service* - Description

Small Business Basic Business Local Line Service is available to those customers who subscribe

to this service as the only local exchange service from the Company. This service provides a

Customer with a single analog, voice-grade telephonic communications channel that can be used

to place or receive one call at a time. Small Business Basic Business Lines are provided for

connection of Customer-provided single-line terminal equipment such as station sets or

facsimile machines.

Each Small Business Basic Business Local Line has the following characteristics:

Terminal Interface: 2-wire

Signaling Type: Loop start

Pulse Types: Dual Tone Multifrequency (DTMF)

Directionality: Two-Way, In-Only, or Out-Only, at the option of the

Customer

7.1.2 Small Business Basic Business Local Line Service - General

Measured Rate Small Business Basic Business Local Line Service: Calls to points within the

local exchange area are charged on the basis of the number of completed calls, time period, and

duration of completed calls originating from the Customer’s service in addition to a base

monthly charge.

* As of April 1, 2007, this product will only be available to current customers at their current location.







8. NETWORK LINE AND TRUNK SERVICES (Cont’d)


7.1.3 Small Business Basic Business Local Line Service Monthly Recurring and Nonrecurring

Charges

Charges for each Measured Rate Service line include a monthly recurring service charge and

usage charges for completed calls originated from the Customer’s line during the billing period.

Additional nonrecurring charges may apply as described in Section 9.2.4 of this document.

Customers with 1-3 lines:

Monthly Non-

Pac Bell Region Recurring Recurring

Individual Line Charge,

Rate Class 1 (per line) $ 42.51 $70.75

Verizon Region


Rate Class 1 (per initial line) $ 64.79 $49.57

Rate Class 1 (per additional line) $ 64.79 $27.49

Customers with 4 or more lines:

Monthly Non-




Verizon Region












7.1.4 Small Business Basic Business Multi-Line Service - Description

Small Business Basic Business Multi-Line Service is available to those customers who subscribe

to this service as the only local exchange service from the Company. This service provides the

Customer with one or more analog, voice-grade telephonic communications channels which can

be used to place or receive one call at a time. Small Business Basic Business Multi-Line is

available as a measured rate service. Small Business Basic Business Multi-Line Service is

provided for connection of Customer-provided multi-line terminal equipment. All multi-line

service lines are available with touch tone and multi-line hunt.

Calls to points within the local exchange area are charged on the basis of the number of

completed calls originating from the Customer’s service in addition to a base monthly charge.

Each Small Business Basic Business Multi-Line Service Line has the following characteristics:




Directionality: Two-Way, In-Only, or Out-Only, at the

option of the Customer









7.1.5 Small Business Basic Business Multi-Line Service Monthly Recurring and Nonrecurring

Charges



Additional nonrecurring charges may apply as described Section 9.2.4 of this document.

Monthly Non-

Recurring Recurring


Pac Bell Region

Multi-Line Charge,


Verizon Region





Pac Bell Region

Multi-Line Charge,


Verizon Region












7.1.6 Local Analog PBX Trunk Service * - General

An analog PBX Trunk provides the Customer with a single, voice-grade communications

channel. Each Trunk is to be used to connect the Customer’s Private Branch Exchange (PBX)

systems to the Public Switched Network (PSN). Each Trunk can be configured into a Hunting

Arrangement along with other Company-provided Trunk Services. Each Trunk will, for an

additional charge, be equipped with Direct Inward Dial (DID) capability. Charges for blocks of

telephone numbers assigned pursuant to the North America Numbering Plan are reflected

herein.

Analog PBX Trunk Line - Service transmission loss will not exceed 8.0db as referenced to

0.0dBm signal source (1 milliwatt at 1000 Hertz and 900 ohms impedance).

Assured PBX Trunk Line - Service transmission loss will not exceed 5.5db as referenced to

0.0dBm signal source (1 milliwatt at 1000 Hertz and 900 ohms impedance).

Analog (Basic Loop Start Quality) and Assured (Enhanced Quality) PBX trunks come in either

outbound only data transmission, inbound only data transmission, inbound and outbound

(combination) transmission, and DID equipped data transmission.

* As of March 23, 2007, this product will only be available to current customers.









7.1.7 Local Analog PBX Trunk Service - Monthly Recurring and Nonrecurring Charges

Analog PBX Trunks include a monthly recurring charge and usage charges for completed calls

originated from the Customer’s lines

Basic Rates and Charges B A Local Analog PBX Trunk-Basic Customer will be charged

applicable Nonrecurring Charges, Monthly Recurring Charges and usage charges as specified

herein. Additional nonrecurring charges may apply as described in Section 9.2.4 of this

document.

PacBell Region Verizon Region

Monthly Non- Monthly Non

Recurring Recurring Recurring Recurring

Local Analog PBX Trunk Charge,

Rate Class 1 (per Line/Trunk) $ 10.90 $70.75 $23.75 $50.00

(Inbound, Outbound, Combination)

Additional Trunks $27.49

Assured PBX Trunk,

Rate Class 1 (per Line/Trunk) $12.86 $85.00 - -

(Inbound, Outbound, Combination)

Local Analog PBX Trunk Charge

(per DID equipped) $18.90 - $23.75 $50.00

Additional Trunks $27.49

Local Assured PBX Trunk Charge

(per DID equipped) $20.86 - - -









7.1.8 DID Service for Voice Grade Channels - Description

DID Service provides the Customer with Direct Inward Dialing on designated voice-

grade communications channels. DID Service is to be used in connection with the

Customer’s Private Branch Exchange (PBX) system. Dialed digits are transmitted for all

incoming calls thereby allowing the Customer’s PBX system to route incoming calls

directly to individual stations by Customer-assigned DID telephone number. Each trunk

provisioned for DID Service is automatically configured into a Hunting Arrangement.

Charges for blocks of telephone numbers assigned pursuant to the North America

Numbering Plan are reflected herein.

7.1.9 DID Service for Voice Grade Channels B Monthly Recurring and Nonrecurring Charges

Charges are in addition to Local Trunk services as described within this document. Additional

nonrecurring charges may apply as described in Section 9.2.4 of this document.


Monthly Non- Monthly Non


Block of 100 Numbers, first two blocks $ 67.50 $400.00 - -

Block of 100 Numbers, first block $ 67.50 $330.00 $340.31

Additional 100 Numbers, - - $309.38 $160.20

after two blocks $ 70.31 $ 70.00 - -

(or any in same trunk group)

Block of 20 DID Numbers $ 22.50 $150.00 $ 68.91 $160.20

Block of 40 DID Numbers - - $ 132.00 $176.00

DID Number Change Charge

(move/add numbers within a block of

DID numbers) - $135.00









7.1.10 Local Digital PBX Trunk Service *- Description

Local Digital PBX Trunk Service provides a Customer with connection to the Company switch

via a DS1 digital local loop connection operating at 1.544 Mbps and time division multiplexed

into 24 analog voice grade telephonic communications channels. Digital PBX Trunks are

provided for connection of Customer-provided PBX equipment or trunk capable key systems to

the Company switch. Each Digital PBX Trunk has the following characteristics:

Terminal Interface: DSX-1 panel

Signaling Type: Ground, E&M I, II, III

Start Dial Indicator: Immediate Wink, Delay Dial, Dial Tone

Pulse Type: Dual Tone Multi-Frequency (DTMF)

Directionality: In-Bound Only, Out-Bound Only or Two Way, as specified

by the Customer










7.1.11 Local Digital PBX Trunk Service - General

Service to points within the local calling area is included in the charge for Local Digital PBX

Trunk Service. Charges based on time periods and calendar days are provided herein.

Connection charges applicable as described in this document, charges for each Message Rate

Local Digital PBX Trunk include a monthly recurring service charge and usage charges for

completed calls originated from the Customer's lines during the billing period.

Where appropriate facilities do not exist, Special Construction charges will also apply.

Trunk Group Standard Calling Restrictions - Dialing restrictions for outbound calls are selectable.

Standard options include, Local and ZUM 3 only, Local through inter/intra LATA Toll, Local

through International. 900/976 blocking is also available. Trunk Group Calling Restriction is

assignable to individual trunk groups.

Central Office Termination - A mandatory service per digital local loop/T1 arrangement. Provides

24 ports for any mix of PBX trunk services.

Digital Local Loop- Provides local T1 service. Digital local loop local consists of channel

termination and mileage charges.









7.1.12 Local Digital PBX Trunk Service - Recurring and Nonrecurring Charges

Digital Local Loop PacBell Region Verizon Region

Monthly Recurring Monthly Recurring

Channel Termination $175.00 -

Channel Activation (per channel) - $ 2.00

Service Activation (per channel) - $ 5.50

Mileage

(Fixed, per Digital Local) $125.00 -

Loop/T1 arrangement)

Mileage

(Variable per mile, or fraction thereof) $ 25.00 -

Super Trunk Termination

(per Digital Local Loop/T1 arrangement) $487.50 $375.00

Trunk Group, each

(minimum one/T1 group) $ 10.00 -

Non-Recurring Non-Recurring

Digital Local Loop

(per Digital Local Loop/T1 arrangement) $265.33 $265.33

Super Trunk Termination

(per Digital Local Loop/T1 arrangement) $0.00 -

Trunk Group Arrangement, each $0.00 -

Channel Activation (per channel) $ 0.00 -

Service Activation (per channel) $ 0.00 -

In addition to the above charges, applicable rates for usage will apply, as specified herein.









7.1.12 Local Digital PBX Trunk Service - Recurring and Nonrecurring Charges

7.1.12.1 Digital PBX Package

The Digital PBX Package provides customers with Digital PBX service at convenient

packaged rates. The package price includes all charges associated with Digital PBX

Bundled Package including the Local Loop, 24 trunks, Federal Subscriber Line Charge

(FSLC), and Local Number Portability (LNP) charges. Any optional features selected

will be billed in addition to the Digital PBX Package rate. The Digital PBX package is

not eligible for further discounts.


1 Yr. Term 2 Yr. Term 3 Yr. Term

24 channels, Pacific Bell Areas $ 509.30 $ 485.10 $ 412.50

1 Yr. Term 2 Yr. Term 3 Yr. Term

24 channels, Verizon Areas $ 750.20 $ 709.50 $ 680.90

Non-Recurring Charges

Package Installation Fees $ 899.00

Trunk Change Charge $ 50.00









7.1.13 Local ISDN-PRI* - Definitions

Local ISDN-PRI - Integrated Services Digital Network Primary Rate Interface (ISDN PRI) is a

digital business service that provides PBX equipment and host computer access to a wide variety

of switched services. These switched services include circuit switched voice (local calling,

Message Toll Service, 800 and circuit switched data). Each ISDN PRI will allow connection of

the aforementioned services via a single central office connection. This service allows PBX

equipment and host computer type devices to connect to central office services in bulk quantity,

rather than on a line by line or service by service basis. Local usage rates are as specified within

this document.

Each ISDN PRI connection provides access from a Customer premises to the Company's circuit

switched voice and circuit switched data via a 1.544 Mbps central office port termination and a

1.544 Mbps Digital Local Loop to the Customers premises. The Digital Local Loop is a DS1

with Clear Channel Capability. The rates and charges for the Loop are in addition to those for

the ISDN PRI Port Connection. The central office port connection is provided in base capacities

of twenty-three 64 Kbps "B" channels and one 64 Kbps "D" channel (23B+D). The "D" channel

is used for out-of-band signaling and control of the "B" channels. Where technology permits,

"D" channels can be shared by multiple ISDN PRI's for the same Customer. "B" channels can

be dedicated to each circuit switched voice and circuit switched data service by type or they can

be shared among service types by using the call by call feature.

Where appropriate facilities do not exist, Special Construction charges will apply, as describe

within this document.

"B" Channel - "B" Channel (Bearer Channel) is a 64 Kbps digital channel capable of

transporting circuit switched voice and circuit switched data.

"D" Channel - "D" Channel (Delta Channel) is a 64 Kbps digital channel used to transport

signaling and control the B channels.

Out of Band Signaling - Out of Band Signaling is signaling that is separated from the channel

carrying the circuit switched voice and data services.

Each connection of a 24 channel digital transport facility to the central office switch provides

one PRI Interface (package). One or more PRI Interfaces (packages) can be combined to create

a PRI serving arrangement. With each PRI serving arrangement, customers may subscribe to

PRI Optional Features.










7.1.13 Local ISDN-PRI - Definitions (Cont’d)

Call by Call for Trunk Groups - Allows the circuit switched voice and data services enabled on

the ISDN PRI to share "B" channels and arrange them as a single trunk group. This allows

incoming and outgoing circuit switched voice and data calls to utilize "B" channels on a call by

call basis. Without this capability, each service will have a dedicated "B" channel.

PRI Move Charge - Customers will be charged the appropriate document, contract or special

construction charge for each digital transport facility termination moved. If the customer also

requests additional changes to the PRI serving arrangement and/or B Channel Packet service,

then the PRI Miscellaneous Change Charge will apply. Where a customer requests the Utility to

reconsolidate a single PRI serving arrangement for the purpose of changing the physical

termination of part of the service, new installation charges apply. New installation charges

apply to the relocated services and the PRI Miscellaneous Change Charge applies to reconfigure

the existing PRI serving arrangement. New installation charges apply to all moves where the

PRI service will be served by a different serving central office.

Primary Rate Interface (PRI) - The term Primary Rate Interface@ denotes the connection of a

T1 circuit to the serving Central Office switch. The Central Office switch defines 24 channels

within the T1 circuit’s 1.544 Mbps bandwidth. The 24 channels are divided into either 23 B-

channels plus 1 D-channel or 24 B-channels. Primary Rate ISDN (PRI) service allows

customers to connect suitably equipped ISDN customer premises equipment (CPE) to the

Utility’s central office switch using PRI interfaces (packages), over a digital transport facility.










Package 1 - Provides twenty-three (23) 64 Kbps B (bearer) channels and one (1) primary 64

Kbps D (delta/signaling) channel. The B channels carry digitized customer traffic (voice and/or

data). The primary D channel is an out of band signaling channel used to control and route all of

the B channel traffic of a single serving arrangement. The first interface of every PRI serving

arrangement must be a Package 1. The digital transport facility is not included with this

package and must be provided separately.

Package 2 - Provides an additional twenty-four (24) 64 Kbps B (bearer) channels. This option

is only available in conjunction with a Package 1. Multiple Package 2s may be associated with a

Package 1 subject to limitation. The digital transport facility is not included with this package

and must be provided separately.

Package 3 - Provides twenty-three (23) 64 Kbps B (bearer) channels and one (1) backup 64

Kbps D (delta/signaling) channel. The backup D channel will control and route all of the B

channel traffic of a single PRI serving arrangement should the primary D channel go out of

service. This option is only available in conjunction with a Package 1, and only one Package 3

may be included with each PRI serving arrangement.

Message Waiting Indication - Requires suitably equipped ISDN switching and terminal

equipment and allows the Utility’s network to pass Message Waiting Indication information

between multiple entities within a PRI network serving arrangement.

Network Ring Again - This feature allows a calling station which encounters a busy to notify the

central office switch to signal the calling station when the called station becomes idle. The

calling station can then notify the switch to complete the call.

PRI Subgroup - Where facilities and operating conditions permit, PRI Subgroup allows

customers who subscribe to multiple associated service types within a single PRI serving

arrangement to create subgroups, thereby dedicating a certain number of channels to a particular

service type.










PRI Miscellaneous Change Charge - The PRI Miscellaneous Change Charge applies each time

the customer requests a change to the existing basic features and/or optional features of an

existing PRI serving arrangement, other than B Channel Packet Service, when the change results

in the reconfiguration of the customer’s PRI Serving Arrangement. The PRI Miscellaneous

Change Charge applies once per affected PRI serving arrangement, regardless of the number of

interfaces (packages) involved, and is required whether the requested charges involved

changing, and/or removing basic and/or optional features to an existing PRI serving

arrangement, other than B Channel Packet Service. The PRI Miscellaneous Change Charge is in

addition to applicable charges for the individual associated services but is not applied when

features which carry separate nonrecurring charges are added.









8.1.14 Local ISDN-PRI - Recurring and Nonrecurring Charges


Monthly Non- Monthly Non-


Digital Local Loop/Per T1/PRI

Channel Termination $175.00 $265.33 - -

Mileage (Fixed) $125.00 - - -

Mileage (Variable) $ 25.00 - - -

Primary Rate Interface:

Package 1 (23B+1D) $442.72 $358.20 $1,308.03 $442.72

Package 2 (24B) $442.72 $358.20 $1,308.03 $358.20

Package 3 (23B+1 Backup D) $543.33 $358.20 $1,308.03 $358.20

PRI Subgroup, Per Trunk Group $ 10.00 $0.00 s- -

Basic PBX Trunk Service:

Inward Only $0.00 N/C $0.00 N/C

Outward Only $0.00 N/C $0.00 N/C

2-Way $0.00 N/C $0.00 N/C

DID $0.00 N/C $0.00 N/C

Change Order Charges:

PRI Change Charge $0.00 $400.00- - $200.00

PRI Move Charge $0.00 $900.00 - -

PRI Move Charge - - - $ 35.00

(plus install charges)

Custom Calling Services:

Call by Call Service,

Per PRI $0.00 $0.00 $0.00 $0.00

Message Waiting Indication,

Each PRI $10.00 $125.00- -

Network Ring Again,

Each PRI $10.00 $125.00 - -

Calling Name Display,

Each PRI Network $10.00 $125.00 - -

Deluxe Call Transfer,

Per PRI $45.00 $100.00 - -

Calling Line Identification/Optional $0.00 $0.00 $0.00 $0.00

Caller ID–Name & Number,per PRI $35.16 $35.16

Individual Telephone Number,

Per number - - $0.40 $0.00

PRI Miscellaneous Change Charge $0.00 $ 75.00 - $35.00

T1/PRI Reconfiguration Charge $0.00 $ 75.00 $0.00 $ 75.00

End User Port Charge - - $10.00 -









7.1.15 Integrated Services

7.1.15.1 Integrated Access Bundled Package*

Integrated Access Bundled Package provides a customer channelized high capacity

(1.544 Mbps) facility1 between a customer premises and its serving office for connection

to services provided by Allegiance. Integrated Access Bundled Package allows a

customer to integrate voice and data services on a single high capacity facility. The

service characteristics and capabilities of the voice services described in this Section are

as described in this document for multi line business service.

The customer selects a package of 12, 16, 20, or 23 voice lines for local exchange access.

The balance of the facility’s capacity is available for data applications. The rates herein

are for the portion of the service dedicated to voice applications. Charges for non-

regulated services and options will apply. The charges for voice lines are inclusive of

appropriate End User Common Line Charges (EUCL), Touch Tone charges, and Hunting

charges.

Customers must sign a minimum one (1) year term agreement for Integrated Access

Bundled Package. Full termination liabilities are assessed for early termination of

service.

Monthly Recurring Charges:

Voice Channels

12 16 20 23

PacBell Regions $343.15 $383.85 $423.45 $435.55

Verizon Regions $414.65 $520.25 $625.85 $703.95

1 Integrated Access Bundled Package will be delivered to customers over T-1 or HDSL

access. The decision to use HDSL vs. T-1 is an engineering and provisioning decision

made solely at the discretion of the Company and is made based on the availability of

HDSL facilities. Customers who fall within reach of an Allegiance HDSL-equipped

collocation may have Integrated Access Bundled Package delivered to them via HDSL.










7.1.15 Integrated Services (Cont’d)

7.1.15.1 Integrated Access Bundled Package (Cont’d)

PacBell Region Non-Recurring Charges:

Integrated Access Set-Up Fee, (Applies

when ordering new Integrated Access

Bundled Packages. Does not apply when

upgrading or downgrading channels

already established.) $899.00

Change Charge, (Applies when upgrading

or downgrading channels) $ 30.00

Verizon Region Non-Recurring Charges:

Integrated Access Set-Up Fee, (Applies

when ordering new Integrated Access

Bundled Packages. Does not apply when

upgrading or downgrading channels

already established.) $899.00

Change Charge, (Applies when upgrading

or downgrading channels) $ 20.00










7.1.15.2 Total Communications – 4 Line Base Package ¹

Total Communications is designed for customers that need high-speed Internet

Access and have 4-20 voice channels. The base package includes 4 voice

channels and 256K of Internet Access. Customers may increase the amount of

voice channels in one-channel increments (up to a maximum of 20 total voice

channels). Total Communications integrates voice and data services on a

single high capacity facility. The service characteristics and capabilities of the

voice services described in this Section are as described in this document for

multi line business.

The customer will select a package of 4 voice lines for local exchange access.

The balance of the facilities capacity is available for additional voice or data

applications. Charges for non-regulated services and options will apply. The

charges for voice lines are inclusive of appropriate End User Common Line

(EUCL), Hunting, and Touch Tone Charges. Customers must sign a minimum

(1) year term agreement for Total Communications. Full termination liabilities

are assessed for early termination service.

Monthly Recurring Charges:

Voice Channels

Incremental Line Charge

MRC NRC

PacBell Areas

Base Package $141.75 $899.00

Incremental Lines ² $18,83 $70.75

Verizon Areas

Base Package $141.75 $899.00

Incremental Lines ² $32.55

First Line $49.57

Each add=l line on same order, per

line $27.49

¹ This service is no longer available to new customers.

² NRC applies only to add additional lines to existing service.










7.1.15.2 Total Communications – 4 Line Base Package (Cont’d)

Total Communications Service will be delivered to customers over T-1 or

HDSL2 access. The decision to use HDSL2 vs. T-l is an engineering and

provisioning decision made solely at the discretion of the company and is made

based on the availability of HDSL2 facilities. Customers who fall within the

reach of an Allegiance HDSL2-equipped collocation may have Total

Communications delivered to them via HDSL2.

7.1.15.3 Total Communications – 6 Line Base Package

Total Communications is designed for customers that need high-speed Internet

Access and have 6-20 voice channels. The base package includes 6 voice

channels and 256K of Internet Access. Customers may increase the amount of

voice channels in one-channel increments (up to a maximum of 20 total voice

channels). Total Communications integrates voice and data services on a

single high capacity facility. The service characteristics and capabilities of the

voice services described in this Section are as described in this document for

multi line business.

The customer will select a package of 6 voice lines for local exchange access.

The balance of the facilities capacity is available for additional voice or data

applications. Charges for non-regulated services and options will apply. The

charges for voice lines are inclusive of appropriate End User Common Line

(EUCL), Hunting, and Touch Tone Charges. Customers must sign a minimum

(1) year agreement for Total Communications. Full termination liabilities

assessed for early termination service.

Monthly Recurring Charges: Voice Channels


MRC NRC

PacBell Areas

Base Package $162.00 $899.00

Incremental Lines ² $19.28 $70.75

Verizon Areas

Base Package $236.25 $899.00


² NRC applies only to add additional lines to existing service.










7.1.15.3 Total Communications – 6 Line Base Package (Cont’d)

Total Communications Service will be delivered to customers over T-1 or HDSL2

access. The decision to use HDSL2 vs. T-l is an engineering and provisioning decision

made solely at the discretion of the company and is made based on the availability of

HDSL2 facilities. Customers who fall within the reach of an Allegiance HDSL2-

equipped collocation may have Total Communications delivered to them via HDSL2.

7.1.15.4 Total Communications – With Digital Handoff

Total Communications with Digital Handoff is designed for customers that need high-speed Internet Access and digital signaling on 6-20 voice channels. The base package includes 6 voice channels and 256K of Internet Access. The balance of the capacity is available for additional voice or data applications. Customers may increase the amount of voice channels in one-channel increments (up to a maximum of 20 total voice channels). Total Communications integrates voice and data services on a single high capacity facility. The customer will be responsible for the connection from the Integrated Access Device to their equipment (no connection block will be provided with this service). Customers must digitally accept all of their channels. No more than two trunk groups will be provisioned for any given circuit. No custom calling features are available with this product. The available features are the same as those available with the company’s Digital PBX product. Charges for non-regulated services and options will apply in addition to the charges referenced below. The charges for voice lines are inclusive of appropriate End User Common Line (EUCL), Hunting, Touch Tone, and LNP charges. DID Pricing is available in Section 8.1.8 and 8.1.9 of this document. Customers must sign a minimum (1) year term agreement for Total Communications. Full termination liabilities are assessed for early termination of service.










7.1.15.4 Total Communications – With Digital Handoff (Cont’d)

Monthly Recurring Charges: Voice Channels


MRC NRC

PacBell Areas

Base Package $141.75 $899.00


Verizon Areas

Base Package $236.25 $899.00


1 NRC applies only to add additional lines to existing service.

Total Communications Service will be delivered to customers over T-1 or HDSL2

access. The decision to use HDSL2 vs. T-1 is an engineering and provisioning decision

made solely at the discretion of the company and is made based on the availability of

HDSL2 facilities. Customers who fall within the reach of an Allegiance HDSL2-

equipped collocation may have Total Communications delivered to them via HDSL2.

7.1.15.5 Integrated Services Charges

These charges are associated with Integrated Access and Total Communications

services.

Local Loop Expense Recoup

Applies to recoup local loop costs incurred by the Company during extended delays by

the customer to install device. Once service is activated, this charge will be replaced by

applicable Package charge associated with customer’s Integrated Access or Total

Communications service

Monthly-recurring Charge

Local Loop Expense Recoup, per month $200.00

Inside Wiring Overage Charge

Applies to recoup wiring expenses associated with the installation of Integrated Access

and Total Communications services. This charge applies in addition to the standard

installation charge of $899.00 and will be determined on an Individual Case Basis

(ICB).









7.1.16 Emergency Redundancy Routing

Emergency Redundancy Routing (ERR) enables a Customer to establish an alternate routing

solution when an emergency causing a communication failure or “all trunks busy” condition

occurs. ERR will automatically reroute voice traffic to a number predetermined by the

Customer. ERR is available with Digital PBX, Digital PBX Package, PRI Bundled Package, and

True Business Total Communications and Digital Communications only.

ERR is available on a per T-1 basis , for up to four T-1s per location. ERR is available where

facilities permit. The Company’s ability to redirect calls is dependent on the capabilities at the

back-up site for ERR and redirecting large volumes of calls is not recommended.

Customer will be charged applicable non-recurring charges and monthly recurring charges.

Customers will also be charged for any applicable usage charges incurred if the predetermined

number is located outside of the Central Office of the ERR enabled telephone number.

Per T-1


Monthly Recurring Charge $ 29.00

7.1.17 Historic Invoices

The Company will furnish, upon Customer’s request, copies of invoices which were originally

issued to the Customer more than thirteen months prior to the request or copies of invoices that

are available on-line, but that customer does not wish to retrieve from the available on-line

system. Customers can request the invoice in one of two formats: electronic copy (portable data

file/.pdf) or CSV/CD of Call Detail Record. Customer will be charged based on the format

requested and on a per invoice basis.

Format Rate Per Invoice

Electronic $10.00

CSV/CD of CDR $25.00









7.1.18 Business Services Basic Business Local Line Service - Description

Business Services Basic Business Local Line Service is available to those customers who

subscribe

to other non-Basic Business Line services from the Company. This service provides a Customer

with a single analog, voice-grade telephonic communications channel that can be used to place

or receive one call at a time. Business Services Basic Business Lines are provided for

connection of Customer-provided single-line terminal equipment such as station sets or

facsimile machines.

Each Business Services Basic Business Local Line has the following characteristics:




Directionality: Two-Way, In-Only, or Out-Only, at the option of the

Customer

7.1.19 Business Services Basic Business Local Line Service - General

Measured Rate Business Services Basic Business Local Line Service: Calls to points within the

local exchange area are charged on the basis of the number of completed calls, time period, and

duration of completed calls originating from the Customer’s service in addition to a base

monthly charge.

7.1.20 Business Services Basic Business Local Line Service Monthly Recurring and Nonrecurring

Charges



Additional nonrecurring charges may apply as described in 8.2.4 of this document.

Monthly Non-




Verizon Region












7.1.21 Business Services Basic Business Multi-Line Service - Description

Business Services Basic Business Multi-Line is available to those customers who subscribe

to other non-Basic Business Line services from the Company. This service provides the

Customer with one or more analog, voice-grade telephonic communications channels which

can be used to place or receive one call at a time. Business Services Basic Business Multi-

Line is available as a measured rate service. Business Services Basic Business Multi-Line

Service is provided for connection of Customer-provided multi-line terminal equipment. All

multi-line service lines are available with touch tone and multi-line hunt.

Calls to points within the local exchange area are charged on the basis of the number of


Each Business Services Basic Business Multi-Line Service Line has the following

characteristics:




Directionality: Two-

Way, In-Only, or Out-Only, at the option

of the Customer

7.1.22 Business Services Basic Business Multi-Line Service Monthly Recurring and Nonrecurring

Charges



Additional nonrecurring charges may apply as described in 8.2.4 of this document.

Monthly Non-

Recurring Recurring

Pac Bell Region

Multi-Line Charge,


Verizon Region












7.1.23 Small Business Basic Business Local Line II Service - Description

Small Business Basic Business Local Line II Service is available to those customers who subscribe

to other non-Basic Business Line services from the Company. This service provides a Customer with a

single analog, voice-grade telephonic communications channel that can be used to place or receive one

call at a time. Small Business Basic Business Lines II are provided for connection of Customer-

provided single-line terminal equipment such as station sets or facsimile machines.

Each Small Business Basic Business Local Line II has the following characteristics:




Directionality: Two-Way, In-Only, or Out-Only, at the option of the Customer

7.1.24 Small Business Basic Business Local Line II Service - General

Measured Rate Small Business Basic Business Local Line II Service: Calls to points within the local

exchange area are charged on the basis of the number of completed calls, time period, and duration of


7.1.25 Small Business Basic Business Local Line II Service Monthly Recurring and Nonrecurring Charges

Charges for each Measured Rate Service line include a monthly recurring service charge and usage

charges for completed calls originated from the Customer’s line during the billing period. Additional

nonrecurring charges may apply as described in 8.2.4 of this document.

Monthly Non-


Individual Line Charge, Rate Class 1:

Customers with 1-3 lines $ 42.51 $70.75

Customers with 4 or more lines $ 36.44 $70.75

Verizon Region

Individual Line Charge, Rate Class 1


Initial $ 64.79 $49.57

Additional $ 64.79 $27.49


Initial $ 58.71 $49.57










7.1.26 Small Business Basic Business Multi-Line II Service - Description

Small Business Basic Business Multi-Line II is available to those customers who subscribe

to other non-Basic Business Line services from the Company. This service provides the Customer

with one or more analog, voice-grade telephonic communications channels which can be used to

place or receive one call at a time. Small Business Basic Business Multi-Line II is available as a

measured rate service. Small Business Basic Business Multi-Line II Service is provided for

connection of Customer-provided multi-line terminal equipment. All multi-line service lines are

available with touch tone and multi-line hunt.

Calls to points within the local exchange area are charged on the basis of the number of completed

calls originating from the Customer’s service in addition to a base monthly charge.

Each Small Business Basic Business Multi-Line II Service Line has the following characteristics:




Directionality: Two-

Way, In-Only, or Out-Only, at the option of

the Customer

7.1.27 Small Business Basic Business Multi-Line II Service B Monthly Recurring and Nonrecurring

Charges

Charges for each Measured Rate Service line include a monthly recurring service charge and usage

charges for completed calls originated from the Customer’s line during the billing period. Additional

nonrecurring charges may apply as described in 8.2.4 of this document.

Monthly Non-

Recurring Recurring

Pac Bell Region

Multi-Line Charge, Rate Class 1, per line

Customers with 1-3 lines $ 42.51 $70.75

Customers with 4 or more lines $ 36.44 $70.75

Verizon Region

Individual Line Charge, Rate Class 1, Per Line

Customers with 1-3 Lines:

Initial $ 64.79 $49.57



Initial $ 58.71 $49.57

Each Additional $ 58.71 $27.49







8. BUSINESS SERVICES DESCRIPTIONS AND RATES

8.1 Description of Chargeable Time

Usage charges are based on local calling Rates based on time Periods and Calendar Days used or billed on

the Company’s network. Chargeable time for customers shall begin when the called party answers and

shall end upon disconnection by either party. Calls are rounded to the next higher full minute. If the

computed charge includes a fraction of a cent, the fraction is rounded to the next highest cent. Calls that

begin in one rate period and end in another will be charged according to the applicable period for each

portion of the call.

MON

TUES

WED

THUR

FRI

SAT

SUN 8:00 AM through

4:59 PM

* BUSINESS DAY RATE *******************

*********************************************

****

*********************************************

****

5:00 PM through

10:59 PM

EVENING RATE

11:00 PM through

7:59 AM

NIGHT & WEEKEND RATE

Calls will be charged the Night/Weekend rates regardless of the time period the call is placed on the

following Company recognized National Holidays:

New Year’s Day (January 1), President’s Day (third Monday in February), Independence Day (July 4),

Labor Day (first Monday in September), Thanksgiving Day (fourth Thursday in November), and

Christmas Day December 25).

(I)







8. BUSINESS SERVICES DESCRIPTIONS AND RATES (Cont’d)

8.2 Access Service Options

8.2.1 Business Local Exchange Service Usage Charges

8.2.1.1 Standard Local Calling Plan

The following Day, Evening, Night/Weekend rates are applicable in Pac Bell Territory

in Zone Usage Measurement areas. Calls are measured in 60 second billing

increments.

PacBell Region Day Evening Night/Weekend

Initial Add’l. Initial Add’l Initial Add’l

Minute Minute Minute Minute Minute Minute

Zone 1 ( 8 Miles) $.0352 $.0112 $.0246 $.0077 $.0140 $.0044

Zone 2 (12 Miles) $.0352 $.0112 $.0246 $.0077 $.0140 $.0044 Zone 3 (16 Miles)

$.0712

$.0159

$.0498

$.0111

$.0285

$.0063

Verizon Region Day Evening Night/Weekend

Initial Add’l. Initial Add’l Initial Add’l

Minute Minute Minute Minute Minute Minute

Zone 1 ( 8 Miles) $.0480 $.0120 $.0336 $.0084 $.0192 $.0048

Zone 2 (12 Miles) $.0480 $.0120 $.0336 $.0084 $.0192 $.0048 Zone 3 (16 Miles)

$.1000

$.0400

$.1000

$.0400

$.1000

$.0400

8.2.1.2 Local Call Detail Billing

A. Description

Local Call Detail Billing provides itemized detail of outgoing local calls during

the current billing period, including units of use. The charge will apply per

billing account (per service location) per month.

B. Rates


PacBell Region Local Call Detail Billing $2.95

Verizon Region Local Call Detail Billing $2.95









8.2.2 Central Office Features B Description of Line Features

Vertical Features are optional features of central office services furnished to individual line

Business Services. The company may furnish Vertical Features where there is available central

office equipment with the proper program updates as determined by the company. Vertical

Features are only provided for basic access line services.

The following features are for end user lines:

Speed Dial 8 - Allows placing calls to eight (8) other phone numbers by dialing a one or two digit

code rather than the complete phone number.

Speed Dial 30 - Allows placing calls to thirty (30) other phone numbers by dialing a one or two

digit code rather than the complete phone number.

Three Way Calling/Call Hold - The Three Way Calling feature allows a Customer to add a third

party to an existing two-way call and form a 3-way call.

Distinctive Ring - Provides distinctive ring for one or two additional numbers on the same line.

Available to single line customers only.

Call Transfer - Provides for the ability to establish a three-way call, then being able to disconnect

in order to transfer call and release from the line.

Direct Connection (Hot Line) - Direct Connection (Hot Line) service is an automatic dialing

feature, which provides the customer the ability to establish a predetermined number when the

customer’s telephone goes off-hook. No dialing is required and the call is processed

automatically to the predetermined number. Calls cannot be traced and 911 service is not

accessible.









8.2.2 Central Office Features B Description of Line Features (Cont’d)

Call Forwarding Variable - Call Forwarding, when activated, redirects attempted terminating

calls to another Customer-specific line. The Customer may have to activate and deactivate the

forwarding function and specify the desired terminating telephone number during each activation

procedure. Call originating ability is not affected by Call Forwarding.

The calling party is billed for the call to the called number. If the forwarded leg of the call is

chargeable, the Customer with the Call Forwarding is billed for the forwarded leg of the call.

Call Forwarding Busy Line B This feature automatically reroutes an incoming call to a Customer

predesignated number when the called number is busy.

Call Forwarding Don’t Answer B This feature automatically reroutes an incoming call to a

Customer predesignated number when the called number does not answer within the number of

rings programmed by the Company.

Call Waiting/Cancel Call Waiting - Call Waiting provides a tone signal to indicate to a Customer

already engaged in a telephone call that a second caller is attempting to dial in. It will also

permit the Customer to place the first call on hold, answer the second call and then alternate

between both callers. Cancel Call Waiting (CCW) allows a Call Waiting (CW) Customer to

disable CW for the duration of an outgoing telephone call. CCW is activated (i.e., CW is

disabled) by dialing a special code prior to placing a call, and is automatically deactivated when

the Customer disconnects from the call.

Call Forwarding Busy and Don’t Answer - Provides a combination of Call Forwarding Busy and

Call Forwarding Don’t Answer. The fixed number must be the same.










Caller ID - Allows the subscriber to view the listed telephone number and listed name from

which the incoming call is dialed before the call is answered. The calling number and name are

displayed on a Customer provided compatible device attached to the Customer’s telephone line.

Caller ID Privacy - Blocks the delivery of customer's Caller ID information on a per trunk group

basis. Available with Digital PBX, PRI and Digital Total Communications services, except

where there are restrictions.

Call Return/Automatic Call Back - Allows the subscriber to automatically redial the number of

the last incoming call whether answered or not.

Call Trace - Allows a Customer to trace the most recent incoming call by dialing a code to

automatically request that the Company record a caller’s originating telephone number and the

date and time of the call as well as the date and time the Customer initiated trace. The

information is disclosed only to a law enforcement agency for investigation and case preparation

purposes per call activation.

Repeat Dialing (Automatic Recall) - The Automatic Redial feature allows a Customer to

automatically redial the last number dialed. This is accomplished by the Customer activating a

code. The network periodically tests the busy/free status of the called line for up to 30 minutes

until both lines are found free and then redials the call for the Customer.

Message Waiting Indicator (MWI) - MWI is a companion feature to Forwarded Call

Information. Customers subscribing to MWI hear an audible interrupted dial tone and, where

facilities permit, have an indicator lamp on appropriately equipped customer provided

equipment indicating there is a message waiting for the subscriber at the message center. The

customer can call the message center for his/her message or ignore the signal and place a call;

MWI will continue until the message has been retrieved and a signal is received by the

Forwarded Call Information feature.










Remote Access to Call Forwarding Option B This feature allows the Customer to activate and

deactivate their Call Forwarding feature and to change their forwarded to number from a location

other than where their service is located.

Anonymous Call Rejection - Allows a Customer to redirect incoming calls to an announcement

indicating that the Customer is not presently accepting calls. This feature is provided

automatically to Customers subscribing to Caller ID and will be provided in the inactive state and

will have no effect on the Customer’s telephone service until the Customer activates it through

the use of a dialing code.

Selective Blocking for Caller ID - An originating option that allows Customers to control the

disclosure of their directory number and name on a call-by-call basis. When activated, the option

precludes the originating Customer’s telephone number and name, including Customers with

nondirectory listed service or a Non-Published Number from being displayed on the terminating

Customer’s Caller ID display device(s). Activation is accomplished by the calling party dialing

the per call blocking activation code prior to initiating a call. There is no charge associated with

per call blocking.

Complete Line Blocking from Caller ID - Allows Customers to automatically block the

disclosure of their directory number and name on all originating calls. The option precludes the

originating Customer’s telephone number and name, including Customers with nondirectory

listed service or a Non-Published Number, from being displayed on the terminating Customer’s

Caller ID display device(s). There is no charge associated with line blocking for the initial

request. Subsequent requests to add line blocking will incur a service order charge.

Block/Unblock Usage Sensitive Calling Features - The Utility shall, upon request from the

customer, provide blocking of the Usage Sensitive Call Return, Repeat Dialing, Call Trace, and

Three-Way Calling features free of charge. Customers may request blocking by calling their

respective business office.









8.2.3 Central Office Features B Rates and Charges

Monthly Rates and Per Usage Rates are provided in this Section. Nonrecurring charges listed in

Section 8.2.4 may be applicable in addition to the per call and/or Monthly Recurring rates.

PacBell Verizon

Regions Regions

Monthly Monthly

Recurring Recurring

Caller ID (Name and Number) $ 10.01 $ 11.18

Caller ID Privacy N/C N/C

Cancel Call Waiting N/C $ 1.00

Remote Access to Call Forwarding Option $ 1.45 $ 7.00

Anonymous Call Rejection $ 2.00 $ 1.00

Distinctive Ring 1 (1st Number) $ 6.00 $ 6.00

Distinctive Ring 2 (Add’l Number) $ 2.00 -

Call Transfer N/C N/C

Selective Blocking Caller ID N/C N/

Complete Blocking Caller ID N/C N/C

Message Waiting Indicator N/C $0.50

Direct Connection (Hot Line) $ 4.27 -









8.2.3 Central Office Features B Rates and Charges (Cont’d)

Feature Package Rates - The following rates apply for business Customers subscribing to the

feature combinations per line:

PacBell Verizon

Monthly Recurring: Regions Regions

Call Waiting $3.50

with no additional feature $4.20

with one additional feature $3.57

with two additional features $3.15

with three additional features $2.94

with four additional features $2.73

Call Forwarding Variable $2.50






Call Forwarding Busy Line $1.25






Call Forwarding Delayed (No Answer) $1.25















Feature Package Rates (Cont’d)

PacBell Verizon

Recurring: Region Region

Call Forwarding Busy Extended -






Call Forwarding Busy/Delay $1.50






Three-way Calling $3.50






Speed Dialing - 8 Codes $2.50
















PacBell Verizon


Speed Dialing - 30 Codes $3.50












Call Return $5.00
















PacBell Verizon


Call Return $ 0.95 $ 0.75

Repeat Dialing (Automatic Recall) $ 0.95 $ 0.75

Three Way Calling $ 0.95 $ 0.75


PacBell Verizon

Non-Recurring: Region Region

Block/Unblock Usage Sensitive Features $ 6.00 N/C

Block Repeat Dialing N/C N/C

Block Call Return N/C N/C

Block Three-Way Calling N/C N/C

Block All Usage Features N/C N/C

Block Call Trace N/C -









8.2.4 Connection and Service Charges

Connection Charges are nonrecurring charges which may apply to the following: (a) the

installation of a new service; (b) the transfer of an existing service to a different location; (c) a

change from one class of service to another at the same or a different location; or (d) restoral of

service after suspension or termination for nonpayment.

The Company alone may make changes in the location of its lines and equipment. When it is

found that a move or change of such lines or equipment has been made by others, the

Connection Charge for the underlying service will apply as if the work had been done by the

Company.

The Customer may be assessed a Secondary Service Order Charge for any move, add or change

of a Company service. Moves, Adds and Changes are defined as follows:

Move: The disconnection of existing equipment at one location and reconnection of the same

equipment at a new location in the same building or in a different building on the same

premises.

Add: The addition of a service to existing equipment and/or service at one location.

Change: The change, including rearrangement or reclassification, of existing service at the same

location.

Telephone Number Changes: Whenever any Customer’s telephone number is changed after a

directory is published, the Company shall intercept all calls to the former number for at least one

hundred and twenty (120) days and give the calling party the new number provided existing

central office equipment will permit and the Customer so desires.

When service in an existing location is continued for a new Customer, the existing telephone

number may be retained by the new Customer only if the former Customer consents in writing,

and if all charges against the account are paid or assumed by the new Customer.









8.2.4 Connection and Service Charges (Cont’d)

PacBell Verizon

Non-recurring Regions Regions

Primary Service Order Charge – Per order $50.00 $50.00

(Add/move lines, trunks, T1/PRI, IAD and TC,

Change analog PBX trunks, Convert RCF to

UNE and vice versa)

Secondary Order Charge – Per order $50.00 $50.00

(Add/change Custom Calling or Misc. Feature,

Add/change toll blocking options, Add/change

DID service, Change RCF terminating number,

Change hunting arrangement, Upgrade/downgrade

IAD channels, Add/change voicemail) Record Order Charge $15.00 $15.00

(Add/change directory listings,

Change billing name or other changes to billing acct,

Invoice consolidation/deconsolidation) Line Restoral Charge (per Line/Trunk) $20.00 $20.00

(Applies per line for line restoral after temporary interruption of service initiated by the

Company. If service is temporarily interrupted and payment is not received within 10 days

following the interruption, the Company reserves the right to terminate service. If service is

terminated and subsequently re-established, charges apply as for a new installation of service.) Account Set Up Fee, per account, per location $25.00 $25.00

(Applies to establish new account with the Company)

Technician Visit Charge, per occurence $150.00 $150.00

(Applied to requests requiring a technician to be dispatched for work to be completed)

8.2.5 Premises Visit*

Premise visit charges apply when a visit to the Customer’s premise by a Company technician is

required and 1) no trouble found according to line testing performed at demarcation point, or 2)

trouble found attributable to Customer provided equipment (CPE), or 3) Customer has a move,

add, or change request that requires a technician to be dispatched.

Technician Visit Charge $150.00 per occurrence

* Premise Visit labor charges will also apply if Company moves the Minimum Point of Entry

and/or the Local Loop Demarcation Point as required by Decision 02-08-067, Rulemaking 95-04-

043, or otherwise. Parts, equipment and/or hardware charges as incurred by Company will be

billed to customer in addition to premises visit labor charges.









8.2.6 Hunting Service Arrangements

A hunting service arrangement is equipment located in the Company’s central office arranged to

select the next available line of a customer’s group of hunting lines, when the line associated

with the called number of the customer is busy.

The rate following is applicable to individual line service, excluding Audiotex Service, and

including incoming PBX trunks.

Per Month PacBell Region Verizon Region

Hunting Service Arrangement,

per line or trunk in a group so arranged $0.47 $1.50

8.2.7 Touch Tone Service

This service provides for the origination of calls by means of instruments equipped for tone type

address signaling and special central office facilities. The service is furnished subject to the

availability of the central office facilities

Per Month PacBell Region Verizon Region

Touch Tone, per line or trunk equipped N/C N/C









8.2.8 Remote Call Forwarding*

Remote Call Forwarding (RCF) is a local exchange telecommunications service feature whereby

all calls dialed to a telephone number equipped for RCF are automatically forwarded to another

dialable exchange or 8XX Service telephone number. The calling party pays only the applicable

charges to call the number equipped with an RCF feature, while the RCF Customer pays the

applicable charges for the forwarded portion of the call.

Remote Call Forwarding service is offered subject to availability of suitable facilities.

Remote Call Forwarding service is not offered where the terminating station is a coin telephone.

The Company will not provide identification of the originating telephone number to the RCF

Customer.

Transmission characteristics may vary depending on the distance and routing necessary to

complete the remotely forwarded call. Therefore, the normal grade end-to-end transmission is

not guaranteed on such calls.

Remote Call Forwarding service is not represented as suitable for satisfactory transmission of

data.

One directory listing in the Alphabetical Directory is provided without charge.

Each Remote Call Forwarding feature allows for forwarding one call at a given time. An

additional path is necessary for each additional call to be forwarded simultaneously.

Remote Call Forwarding service will only be provided when, in the judgment of the Company,

the Customer subscribes to sufficient RCF features and facilities at the terminating location to

adequately handle calls without interfering with or impairing any services offered by the

Company. End user common line (EUCL) charge does not apply.










8.2.8 Remote Call Forwarding (Cont’d)


Monthly Non- Monthly Non-


Remote Call Forwarding:

- Per Path $32.46 $67.21 $30.38 $ 0.00

8.2.9 Simultaneous Call Forwarding

Provides the customer that also subscribes to an appropriate call forwarding service with the

ability to forward multiple incoming calls simultaneously to another telephone number

designated by the customer. The Simultaneous Call Forwarding customer is responsible for the

payment of any applicable toll charges for each call between the Simultaneous Call Forwarding

telephone and the line to which the call is being forwarded.

Monthly Non-

Simultaneous Call Forwarding Recurring Recurring

PacBell Regions $ 1.95 $ 15.00

Verizon Regions $ 1.25 $ 15.00








8.3 Directory Listing Services

Directory Listing Services are applicable to listings in the alphabetical (white) section of a Telephone

Directory.

8.3.1 Regulations

8.3.1.1 Purpose

Listings in the alphabetical (white) section of the directory are intended solely for the

purpose of identifying Customers’ telephone numbers as an aid to the use of telephone

service.

8.3.1.2 Evidence of Conducting Business

The Company may require the Customer to furnish evidence satisfactory to the

Company that the business of the Customer or joint user is being conducted under the

names to be listed. If, upon request of the Company, the customer for any reason does

not furnish such evidence, the Company may refuse to list the name or refuse to

continue a listing of the name. Such acceptance or refusal of the Company of the listing

of a name is subject to review by the California Public Utilities Commission.

8.3.1.3 Authorization

All applicants for directory listings shall be made by the Customer or authorized agent,

and in addition where the telephone number of another Customer is included in a listing,

the application for the listing shall be made by both Customers.

8.3.1.4 Establishment of Billing

Where additional listings are provided in conjunction with initial or subsequent

installations of exchange service facilities, the charges begin with the day on which

charges for the associated service are effective. Where additional listings are provided

other than in conjunction with the installation of exchange service facilities, the charges

begin with the day following their entry in the information records.

8.3.1.5 Discontinuance of Billing

When additional listings are included in the directory, charges may not be discontinued

until the end of the directory period unless the Customer’s service is discontinued,

(except as shown in (1) below), the listed party or concern vacates the Customer’s

premises or subscribes to service of the same class as furnished to the Customer, or in

the case of a guest listing, the listed party either vacates the Customer’s premises or

becomes a subscriber to residence service in their own name in the same exchange.

a) Charges for additional listings ordered removed from the directory, by Customers

requiring caption listing rearrangements, may be discontinued at any time when

the orders are completed.








8.3 Directory Listing Services (Cont’d)

8.3.1 Regulations (Cont’d)

8.3.1.6 Responsibility of Customer

The Customer assumes full responsibility concerning the right to use any name or

address in a directory listing and agrees to hold the Company free and harmless of and

from any claims, loss, damage or liability which may result from the use of such listing.

The Company does not undertake to determine the legal, contractual or other right to the

use of a name or address to be listed in a telephone directory. The Customer shall notify

the Company of any change of non-service address in writing.

8.3.1.7 Non-Published Service

a) Primary service listing number will be nonpublished at the specific request of

the applicant or Customer. The Customer name, address and telephone number

will not be listed in any telephone directory, street address directory or in the

directory assistance records available to the general public except that the

number may be included in reference listings. This information, as well as call

forwarding information from such unlisted telephone numbers, shall be

released by the Company in response to legal process or to certain authorized

governmental agencies provided the requesting agency complies with

California regulations established for the release of non-published information.

b) Non-Published service is applicable for a minimum period of one month.

c) Incoming calls to non-published service will be completed only when the

calling party places the call by telephone number.

d) Interexchange Receiving Service furnished in connection with non-published

service may be published.

e) Non-Published service furnished in connection with semipublic telephone

service will be treated the same as other individual line services.

f) This document shall not prohibit the disclosure of non-published, non-listed

telephone numbers of Public Safety Answering Points (PSAPs) to certified

Competitive Local Carriers (CLCs), upon request, for the purpose of providing

emergency operator services. The Company shall have no liability for the

accuracy of such numbers.

The rate for nonpublished service does not apply to:

-- Additional lines or trunks arranged for hunting service where the pilot

number of a group of lines or trunks is published.

-- Additional lines furnished under a billed telephone number for which

there exists a paid, non-published service.









8.3.1 Regulations (Cont’d)

8.3.1.8 Directory Assistance Listing Service

a) Directory Assistance Listings are Customer primary/additional listing(s)

available only through Directory Assistance. These listings will not appear in

the alphabetical (white) section of a telephone directory or street address

directory.

b) Directory Assistance Listing service is applicable for a minimum period of one

month.

c) Foreign Exchange Service and Remote Call Forwarding, furnished in

connection with Directory Assistance Listing service, may be published in

both directory assistance records in which the number is purchased.

d) The address shall be that of a premises on which any portion of the Customer’s

exchange service is located, except:

-- The address may be omitted on request of the Customer.

-- The Customer may not substitute the address.

e) Directory Assistance Listing service will be offered to the 976 IAS Customer.

f) Directory Assistance Listing service does not apply to the following:

-- Mobile Telephone Service, Wide Area Telecommunications Service,

Toll Station Service, Toll Service B Station Service and Interexchange

Receiving Service.

-- Other separate service furnished to the same Customer of the same

directory area, of the same class (business or residence) located on the same

premises as any portion (on or off-premises) of a published service.









8.3.2 Business Service Listings

8.3.2.1 Business Service Primary Listings (Including Joint User Service Listings)

Business service primary listings shall consist of a name, designation, address and

telephone number in accordance with the following:

a) Name1

The name must be the name under which the Customer or joint user is

conducting business and may be either the name or an individual, firm,

company, corporation or association. Listings in an individual’s name may

include professional titles, abbreviations indicating degrees of profession or

scholarship, or abbreviations indicating affiliation with a business or

professional group, organization, or association. A fictitious name may be used

when the Customer’s or joint user’s business is conducted under that name.

b) Designation

A designation descriptive of the business or profession may be included in the

listing only if the name does not indicate the nature of the business.

8.3.2.2 Address

The address shall be that of a premises on which any portion of the Customer’s

exchange service is located, except:

-- The Customer or joint user may substitute an obvious mailing address within

the same local service area at no additional charge or substitute an obvious

mailing address outside of the local service area provided such address is

followed by the name of the community, city or exchange name in which such

address is located. The rates for lines of information shall apply to this

arrangement.

-- The address may be omitted where the Customer does not conduct business

with the public at their address.

-- The address where the exchange service is located may be omitted and another

legitimate address where the Customer or joint user can be found or

communicated with may be furnished. To protect the directory user against

being misled directly or by inference, such address will be preceded by a

descriptive term such as office, warehouse or shop. In addition, such address

will be followed by the name of the community, city or exchange name in

which that address is located wherever different than the normal community

designation of the listed number. The rate for lines of information apply to this

arrangement.

-- Where the type of business generally involves the removal of

appliances, furniture or other articles of value from the owner’s premises, the

address at which the telephone service is rendered must be included in a

business listing.

1 Acceptable titles are those by which a person is commonly addressed or recognized by the general

public.









8.3.2. Business Service Listings (Cont’d)

8.3.2.2 Address (Cont’d)

-- Joint user listings shall bear the address at which joint user service is rendered,

except, the address may be omitted where the joint users do not conduct

business with the public at their address.

8.3.2.3 Telephone Number

The listed telephone number shall be that assigned to the telephone service. Joint user

listings shall bear the same telephone number as the listed service of the Customer at the

address where joint user service is rendered, except:

-- Where a Customer is furnished separate lines or trunks or groups of lines or

trunks, joint user listings may contain the telephone numbers of the separate

lines or trunks or of the groups of lines or trunks.










8.3.2.4 Alphabetical Section Business Service Additional Listings

Business service additional listings shall consist of a name, designation, address and

telephone number in accordance with the following:

a) Name

The name may be that of:

-- An individual engaged in a business or profession;

-- An employee, officer or member of a firm, company, corporation or

association;

-- A branch, department or division of the same business;

-- Another individual, firm, company, corporation or association represented by

the Customer when the use of the name to be listed is authorized by the owner

of the name or,

-- A fictitious name by which the Customer or joint user is known or desires to be

known.

-- Listings to secure preferential publicity or position by the use of a brand name

or by other means are not accepted unless the Customer or joint user actually

conducts business under the name to be listed.

-- Additional listings may include a reference to the name shown in a primary,

additional or joint user service listing.

Customers to business service in their residence may for the residence additional listing

rate, arrange for a residence additional listing in the name of an individual residing in

the residence.










8.3.2.4 Alphabetical Section Business Service Additional Listings (Cont’d)

A Customer to business service may for the residence additional listing rate, arrange for

a residence additional listing in the name of a member of the firm, company,

corporation, association or an employee thereof, residing on the premises of the

Customer.

A school, college or university which subscribes to Centrex Service may, for the

residence additional listing rate, arrange for a residence additional listing in the name of

a student, faculty member or other employee residing in living quarters which are owned

or leased and operated by the school, college or university.

b) Designation

The same designation may be included as that used in the primary listing or

descriptive designation of the business connection.

c) Address

The address shall be the same as the primary listing, except:

-- Where a building has more than one address, an additional listing may

bear any one of such addresses.

-- The Customer or joint user may substitute an obvious mailing address

within the same local service area at no additional charge, or substitute

an obvious mailing address outside of the local service area provided

such address is followed by the name of the community, city or

exchange name in which such address is located. The rates for lines

of information shall apply to this arrangement.











c) Address (Cont’d)

Listings may show the address at which any portion of the Customer’s

exchange service is located.

The address may be omitted where the Customers or joint users do not conduct

business with the public at their address.

The address where the exchange service is located may be omitted and another

legitimate address where the Customer or join user can be found or

communicated with may be furnished. To protect the directory user against

being misled directly or by inference, such an address will be preceded by a

descriptive term such as office, warehouse or shop. In addition, such address

will be followed by the name of the community, city or exchange name in

which that address is located wherever different than the normal community

designation of the listed number. The rate for lines of information apply to this

arrangement.

Where the type of business generally involves the removal of appliances,

furniture or other articles of value from the owners’ premises, the address at

which the telephone service is rendered must be included in a business listing.

The address may be omitted from listings of night service telephone numbers.











d) Telephone Number

Business additional listings shall bear the same telephone number as the

primary listing, except;

-- Where a Customer is furnished separate lines or trunks or groups of

lines or trunks, additional listings may contain the telephone numbers

of the separate lines or trunks or of the groups of lines or trunks.

-- Where a Customer desires listings for use after business hours, the

telephone number may be that of an off-group trunk associated

therewith or a night terminal.

-- Where a Customer to mechanized switching system service so desires,

the telephone number may be that assigned to a mechanized switching

system station.

-- Where a Customer to Airport Intercommunicating Service

mechanized station service so desires, the telephone number may be

that assigned to a mechanized station.

-- Where a customer to Centrex service or Centrex Truck Line Service

for the United States Departments of the Army, Navy and Air Force

so desires, the telephone number may be that assigned to a Centrex

system station.










8.3.2.5 Business Service Caption Listings

Business listings may be arranged under a caption when it appears that the employment

of that caption will facilitate the use of the directory.

a) Branches, departments, divisions and individuals of a Customer’s business may

be listed under a caption, provided that such listings show either addresses or

telephone numbers differing from the caption or from one another where the

caption shows no address or telephone number. The address may be omitted

from such listings if the Customer does not conduct business with the public at

the address at which the service is furnished and where such listing is furnished

under a caption, provided the caption includes other listings where addresses

are shown.

b) Where several Customers or joint users operate together as a business group

under one name, that name may be shown as a caption with listings of the

Customers or joint users thereunder.

c) Listings may be indented under a caption or subcaption at no additional charge

when in the judgement of the Company, the captions will facilitate the use of

the service.










8.3.2.6 Duplicate Listings

Customers may arrange for additional listings, similar to the primary listing, at the

additional listing rate. Listings may include abbreviated names, names which are

commonly spelled several ways, rearrangements of names and nicknames by which the

Customer is commonly known. All names will be included in their proper alphabetical

order. If the above additional listing does not readily identify the Customer, it shall be

necessary to include a line of information stating Asame as@ or Asee@ and a reference

to the name contained in the primary listing at the lines of information rate. Listings

will not be accepted for the purpose of securing preferential publicity or position.

-- Business Customers who have listings arranged under a caption and desire a

duplicate listing with lines of information referring to the caption listing may

arrange to have the address and telephone number omitted from such duplicate

listing.

8.3.2.7 Foreign Listings – (Listings in Different Directories)

Foreign listings are listings that appear in a directory other than the directory in which

local service is furnished. Additional listings acceptable to the Company may be

arranged for, to show a Customer’s business or residence listing in a different

alphabetical section of the same directory or in a separate directory.

Foreign Listings :

Recurring

PacBell Regions $7.00

Verizon Regions $5.00

Surewest Regions $5.00










8.3.2.8 Reference Listings

Reference listings acceptable to the Company may be arranged for at the rate shown in

the schedule to include additional telephone numbers to be called in the event there is

no answer from the Customer’s station.

- The reference listing telephone number may be the telephone number of a

service of the same Customer or of a service of another Customer.

8.3.2.9 Lines of Information

Lines of information acceptable to the Company may be arranged for at the rate shown

in the schedule to appear in addition to a regular listing for the purpose of facilitating

the use of the service.

Customers may, for the reference listings and lines of information rates arrange to

include informational lines with a listing of the telephone number of a service of the

same Customer or of another Customer.










8.3.2.10 Primary Service Listings

a) Service in Normal Exchange

Customers are entitled to one listing in the alphabetical (white) section for the

primary services listed as follows without additional charge:

(1) Each individual line or party line primary station.

(2) Each answering line service.

(3) Each joint user service.

(4) Each cord-operated telephone answering system.

(5) Each automatic call distributing services, not operated as auxiliary to

a private branch exchange.

(6) Each separate interexchange receiving service:

(a) Exchange in which the service is subscribed for.

(b) Exchange in which the Customer’s primary service is

located.

One listing identifying all services in a group will be given

for each separate group of services having the same prefix

and call number where groups of services are furnished a

Customer.

(7) Each airport intercommunicating mechanized station system.









8.3.3 Business Directory Listing Rates

PacBell Verizon Surewest

Monthly Recurring: Regions Regions Regions

Additional Listing

(each business listing) $ 7.00 $5.00 $5.00

Reference to Service of Same Customer

(each listing) $7.00 $5.00 $5.00

Reference to Service of Another Customer

(each listing) $7.00 $ 5.00 $5.00

Lines of Information

- other information in addition to a listing, each line: $ 1.75 $ 1.75 $1.75

Non-Published Service -Private Number

(each service) $6.00 $6.00 $6.00

Directory Assistance Listing Service -

Semi-Private Number, Non-Listed (each listing) $5.00 $5.00 $5.00








8.4 Local Operator Services

8.4.1 Directory Assistance

A Customer may obtain assistance, for a charge, in determining a telephone number by dialing

Directory Assistance Service. Customers are charged on a per call basis per billing period after

the monthly allotment provided in this Section has been used.

Rates apply to calls originating in California that are placed to appropriate telephone numbers

associated with the provision of directory assistance service for California.

A call to directory assistance is considered completed whether or not the numbers requested are

available from directory assistance records, or the information requested is normally provided

by directory assistance.

Local Directory Assistance - Local Directory Assistance is a service where customers may

request listing information for areas within their LATA or home NPA.

National Directory Assistance - National Directory Assistance is a service where customers may

request listing information for areas outside their LATA or home NPA.

Directly Dialed Calls to Directory Assistance

8.4.1.1 Allowance for Local Directory Assistance

The following services have an allowance of direct dialed calls per month to Directory

Assistance, at no charge:

Call Allowance

Business Service:

Individual line service, each line 0

PBX Service

(each seven-digit working telephone number) 0

8.4.1.2 Allowance for National Directory Assistance -

There are no call allowances for National Directory Assistance.








8.4 Local Operator Services (Cont’d)

8.4.1 Directory Assistance (Cont’d)

Directory Dialed Calls to Directory Assistance (Cont’d)

8.4.1.3 Directory Assistance Calls

A flat charge will apply per requested number (Requested Number Charge).

PacBell Verizon

Per Call Charge: Region Region

Local:

Each call exceeding the Call Allowance $2.25 $2.25

National:

Each call $2.25 $2.25









8.4.2 Operator Call Completion

Operator Call Completion is available upon request with charges as provided in this Section.

Application of Rates and Charges for Call Completion Services

The charge for Operator Call Completion is in addition to the applicable direct dialed or

operator assisted directory assistance service rates, local usage charges, collect and bill to third

number incremental charges. The charge for Operator Call Completion applies for each call

dialed and completed for the Customer except when the calling party is identified as being

handicapped and unable to dial the call because of the handicap.

Operator Assisted Surcharges for Call Completion Services

The following surcharges will be applied on a per call basis:

PacBell Region: Rate

Per Call

Third Number Billing $ 1.20

Collect Calling $ 1.20

Person to Person $ 4.40

Station to Station $ 3.25

Verizon Region: Rate

Per Call

Third Number Billing $ 1.05 (I)

Collect Calling $ 1.05 (I)

Person to Person $ 3.25 (I)

Station to Station $ 1.05 (I)









8.4.3 Busy Verification and Interrupt Service

Busy Verification/Interrupt Service - Where facilities and operating conditions permit, the

Utility’s Toll Operators may verify a busy line condition and/or interrupt a conversation in

progress at the calling party’s request.

For Local Operator Verification/Interrupt Service no charge will apply to the following:

8.4.3.1 When the Operator finds the called telephone line to be out of order.

8.4.3.2 To place a call to or from any public agency whose responsibility it is to provide or

render emergency aid.

Busy Verification and Interrupt Rates

PacBell Verizon

Rate Per Call: Regions Regions

Busy Verification Charge, each request $ 1.30 $ 0.55

Interrupt Charge, each request $ 1.35 $ 1.10









8.4.4 Local Operator Referral Services

Non-Published Number B Upon request of an urgent or emergency nature, the Utility Operator

will arrange to attempt to reach the requested non-published number subscriber with the calling

party’s name and number. The non-published subscriber may agree to call back, or the calling

party will be contacted by the Utility and informed the non-published subscriber is unwilling to

call back or is unavailable.

The charge to the requesting party per request is applied to the following:

1) The non-published number search, contacting the non-published subscriber and the

report back to the calling party when the non-published subscriber refuses to contact the

requesting party; or

2) The non-published number search and contacting the non-published subscriber when the

non-published subscriber does not refuse to contact the requesting party.

For a charge to apply, each task listed under either item preceding must be completed by the

Utility.

No charge will apply to the following:

1) The non-published subscriber cannot be reached by the Utility after three (3) attempts.

2) When the non-published subscriber refuses to contact the requesting party and the

Utility fails to report back to the requesting party.

The operator will notify the requesting party of the applicable charges at the time such a request

is made.

PacBell Verizon

Per Request: Region Region

Non-Published Number Report $2.50 -









8.4.4 Local Operator Referral Services (Cont’d)

Intercept Services:

Intercept Service provides a recorded announcement that states the line number status

and a referral number, if available, for calls placed to a disconnected or changed business line

number.

Intercept Service is subject to the availability of facilities.

Basic Intercept Service is provided free of charge to business customers for primary and DID

numbers upon request for a minimum of 90 days. A charge applies per month per number for

Extended Intercept Service in which a request is made for intercept service beyond the initial

free time period. The service will be available for a maximum of nine months following the

initial free period or Basic Intercept Service.

The charge for this service is billed in advance as a one time charge on the final invoice for

that number, and is based upon the length of time service is requested.

PacBell Verizon

Monthly Charge: Region Region

Basic Intercept Service N/C N/C

Extended Intercept Service, per number referred $10.00 $10.00








8.5 Toll Free 8XX1 Service

Description B Toll free 8XX Service provides the Customer with a telephone number within the toll free

8XX NPAs, enabling the Customer or User to receive incoming calls to that number which originate

from any station on the public switched telecommunications network within the State of California. All

charges for incoming toll free 8XX calls are billed to the Customer. Toll free 8XX Service calls may be

received over:

8.5.1 Company-Provided Access Services

The Customer must designate one or more channels on a digital, dedicated access facility, for use

in conjunction with the Company’s toll free 8XX Service, prior to commencement of service.

Service provided in this manner is Dedicated toll free 8XX; or

8.5.2 Company Provided Exchange Access Lines

B Exchange Access Lines provided to the Customer by the Company can be pre-subscribed by

the Customer to the Company’s Switched toll free 8XX Service.

General B The toll free 8XX Service arrangement is an inward calling switched service which permits a

call to be completed at the Customer’s location without charge to the calling party. Access to the service

is gained by an end user dialing a 10 digit telephone number (e.g., 800+NXX-XXXX) which will

terminate at the Customer’s location. The usage is billed on a flat rated basis. Toll free 8XX Service

calls are billed in six (6) second increments, with an initial billing period of eighteen (18) seconds per

call. A MATR of 30 seconds per call applies during the billing period, which if adjusted, will be billed as

a nonrecurring charge. In addition, there is a nonrecurring and monthly recurring toll free 8XX Service

number charge, which will be applied either on a Aper toll free 8XX number@ basis for shared access or

on a Aper routing arrangement@ basis for dedicated access. Two types of toll free 8XX Services are

offered by the Company.

1 Toll free codes are 800, 888 and 877.








8.5 Toll Free 8XX Service (Cont’d)

Switched Toll Free 8XX calls are originated via shared-use facilities and are terminated via the

Customer’s LEC-provided local exchange access line.

Dedicated Toll Free 8XX calls are originated via shared use facilities and are terminated via dedicated

access facilities connecting the Customer’s premises and the Company’s switch site serving the

Customer’s location. This service is offered to the extent that facilities are available and where the

Company and the Customer jointly arrange for the establishment of dedicated access facilities connecting

the Customer’s trunk-compatible PBX or other suitable equipment to the Company’s switch site POP.

The Customer shall be responsible for all costs and charges associated with the dedicated access

facilities.

8.5.1 Toll Free 8XX Service Rates

The following Dedicated Rates apply:

Monthly Recurring Non-recurring

Toll Free Line Charge – PacBell Region

(per routing arrangement)

$ 50.00 $ 40.00

Toll Free Line Charge – Verizon Region

(per routing arrangement)

- -

Minute of Use

IntraLATA/Intrastate – PacBell Region $ 0.0600 -

IntraLATA/Intrastate – Verizon Region - -

The following Switched Rates apply:

Monthly Recurring Non-recurring

Switched Toll Free Line Charge- PacBell

(per 8XX number)

$ 5.00 $ 10.00

Switched Toll Free Line Charge- Verizon

(per 8XX number)

$ 5.00 $ 10.00

Minute of Use

IntraLATA/Intrastate – PacBell Region $ 0.0750

IntraLATA/Intrastate – Verizon Region $ 0.0750








8.6 Blocking Service

Blocking service is a feature that permits Customers to restrict access from their telephone line to various

discretionary services. The following blocking options are available to Customers:

8.6.1 900 and 976 Blocking - Allows the subscriber to block all calls beginning with the 900 and 976

prefixes (i.e. 900-XXX-XXXX) from being placed.

1. The Company shall provide blocking, where technically feasible, at no charge on a

one-time basis to all telephone subscribers.

2. The Company may charge a nonrecurring fee for each subsequent request for blocking

or unblocking pay-per-call service.

3. A subscriber who transfers service to a new location and is served by the same local

exchange carrier shall be able to maintain blocking of pay-per-call service without any

additional charge to establish blocking at the new location.

4. Requests by subscribers to remove pay-per-call blocking must be in writing to the

Company.

8.6.2 Involuntary Blocking of 900 and 976 Numbers - Involuntary blocking of 900 and 976 numbers

may be implemented by the telephone company for failure to pay legitimate charges.








8.6 Blocking Service (Cont’d)

8.6.3 Toll Blocking - Toll Blocking will prohibit the completion of billable toll calls. Customers will

continue to be able to complete the following types of calls: 411 (directory assistance), 611

(repair), 911 (emergency service) and 800 calls. Attempts to complete billable calls will be

blocked. Customers subscribing to Toll Blocking will have the option of placing toll calls using

the Utility’s or IEC’s calling card, if calls are placed from lines that are not equipped with Toll

Blocking. Customers subscribing to Toll Blocking will also have the option of accepting or

rejecting collect and third number billed calls.

8.6.4 10XXX Selective Blocking - Where local facilities and operating conditions permit, PBX trunk

lines that terminate on TOPS may be arranged to restrict 10XXX+1 and 10XXX+011+calls.

Such arrangement is offered on a limited basis by specific systems within geographical areas.

10XXX Selective Blocking will block calls in one of the following ways:

Full Blocking - Block all 1+, 011+, 10XXX+1+, 011+

Split Blocking - Block 10XXX+1+, 10XXX+011+

8.6.5 Regulations

1. The Company will not be liable for any charge incurred when any long distance carrier

or alternative operator service provider accepts third number billed or collect calls.

2. Blocking Service is available where equipment and facilities permit.








8.6 Blocking Service (Cont’d)

8.6.6 Rates and Charges

The following rates and charges are in addition to all other applicable rates and charges for the

facilities furnished.

PacBell Regions Verizon Regions

Non- Monthly Non- Monthly


900 and 976 Blocking (per Line/Trunk)

(customer initiated) N/C N/C 15.00 N/C

Toll Blocking (single line and multi-line) $2.00 N/C $0.00 $ 3.00

900/976 Blocking (company initiated) N/C N/C N/C N/C

Full Blocking N/C N/C N/C (N) N/C

Split Blocking N/C N/C N/C N/C

Billed number screening

Option A N/C N/C N/C N/C

Option B N/C N/C N/C N/C

Option C N/C N/C N/C

1+ blocking N/C N/C N/C N/C

International Block - - N/C N/C








8.8 Uni-Rate IntraLATA Long Distance Service

Description - Uni-Rate Long Distance Service (ULD) is a communications service which is available for

use by the Customer twenty-four (24) hours a day. The Customer may originate ULD from locations

served by the Company and may terminate in all locations within the state but inside of the LATA from

which the call is placed.

Variations - The service is offered in two variations depending on the method that the Customer

employs to gain access to the Company’s network for use of the service:

Dedicated Access - Dedicated Access is offered to the extent that facilities are available in those cases

where the company and the customer jointly arrange for the establishment of dedicated access T1

facilities connecting the customer’s trunk-compatible PBX or other suitable equipment to the company’s

POP. The customer shall be responsible for all costs and charges associated with the dedicated access

facilities. Calls will be billed in six (6) second increments with an initial billing period of eighteen (18)

seconds.

Switched Access B Company provided exchange access line. Exchange access lines provided to the

customer by the company can be pre-subscribed by the customer to the company’s switched long

distance services. Calls will be billed in one (1) second increments with an initial billing period of

eighteen (18) seconds.

Rate Period Definitions -

Rate Period Definitions

From

To But Not Including

Days

Day

8:00 AM

5:00 PM

Mon-Friday

Evening

5:00 PM

11:00 PM

Mon-Friday

Night, Weekend and

holidays

11:00 PM

8:00 AM

Mon-Friday

All hours

Saturday, Sunday and Holidays

Holidays: Christmas Day (December 25th), New Year’s Day (January 1st), Independence Day

(July 4th), Labor Day (1st Monday in September), Thanksgiving Day (4th Thursday in

November), President’s Day (3rd Monday in February)








8.8 Uni-Rate IntraLATA Long Distance Service (Cont’d)

8.8.1 Uni-Rate IntraLATA Long Distance Rates (Grandfathered)*

Switched IntraLATA (per minute) $0.1188

The following volume discounts apply to intraLATA long distance rates for each monthly billing

cycle and are calculated separately.

Monthly Plan

$0.00 to $149.99 0%

$150.00 to $899.99 20%

$900.00 to $1,799.99 25%

$1,800.00+ 30%

One Year Term

$0.00 to $99.99 0%

$100.00 to $149.99 5%

$150.00 to $899.99 30%

$900.00 to $1,799.99 35%

$1,800.00+ 40%

Two Year Term

$0.00 to $99.99 0%

$100.00 to $149.99 15%

$150.00 to $899.99 40%

$900.00 to $1,799.99 45%

$1,800.00+ 50%

Dedicated IntraLATA (per minute) $0.0660

*Plan is offered to current subscribers only.









8.8.2 Standard IntraLATA Toll Plan*

The new Standard IntraLATA toll plan is available to all Allegiance customers who choose

Allegiance as their primary IntraLATA toll carrier. The product is measured by mileage and is

time of day sensitive. All calls are billed in 60-second increments with a 60 second per call

minimum. The Standard Local 1, Local 2 and Zone 3 rates apply. A 15% retroactive volume

discount applies only to IntraLATA usage in excess of $15.00. There are no long term contracts

or volume commitments associated with this calling plan.

1st Minute

Additional

Minutes Day Rate

20

$0.08899

$0.05467

40

$0.10626

$0.08899

70

$0.11484

$0.09768

999

$0.11484

$0.10626

Evening Rate

20

$0.07128

$0.04378

40

$0.08492

$0.07128

70

$0.09185

$0.07810

999

$0.09185

$0.08492

Night, Weekend, and Holidays Rate

20

$0.05346

$0.03278

40

$0.06369

$0.09460

70

$0.06853

$0.05863

999

$0.06886

$0.06369

Retroactive Volume Discounts

IntraLATA Usage Contributory and Eligible

Only

Monthly

Usage

Discount

$0.00 to

$15.00

0%

(only applies to amount over $15)

$15.01+

15%

* Not available in Verizon Regions.









8.8.3 Allegiance 5, 10, 25 Optional IntraLATA Toll Calling Plans*

The Allegiance 5, Allegiance 10, and Allegiance 25 optional Flat Rate and IntraLATA toll plans

are available to all Allegiance customers who choose Allegiance as their primary IntraLATA toll

carrier. Standard Local 1, Local 2 and Zone 3 usage rates apply to these optional plans. Each

plan requires a minimum monthly billing of IntraLATA usage according to the plan chosen.

These options are available only to 1- and 2- year term customers. IntraLATA usage is billed in

6 second increments with a 30 second per call minimum. Allegiance 5, 10, and 25 are billed

based on service location levels.

Allegiance 5

Minimum Monthly Billed Usage

$5.00

One Year Plan

Flat Rate

$0.0670

Two Year Plan

Flat Rate

$0.0737

Allegiance 10


$10.00

One Year Plan

Flat Rate

$0.0650

Two Year Plan

Flat Rate

$0.0671

Allegiance 25


$25.00 One Year Plan

Flat Rate

$0.0630

Two Year Plan

Flat Rate

$0.0649

* Not available in Verizon Regions









8.8.4 Allegiance Plus Optional Zone 3 and IntraLATA Toll Calling Plan *

The Allegiance Plus Optional Zone 3 and IntraLATA Toll Plan is available to all customers who

choose Allegiance as their primary IntraLATA toll carrier. Allegiance Plus is an optional flat

rate calling plan for Zone 3 and IntraLATA usage. The Standard Local 1 and Local 2 usage rates

apply. Zone 3 and IntraLATA usage are billed in 1 second increments with an 18 second per call

minimum. A monthly service charge applies to all month-to-month customers. While 1 and 2

year term customers are required to bill a minimum monthly usage. Retroactive volume

discounts apply and vary by term commitment. Only Zone 3 and IntraLATA usage are

contributory and eligible for volume discounts. Allegiance Plus is billed on an account level

basis.

* Not Available in Verizon Regions









8.8.4 Allegiance Plus Optional Zone 3 and IntraLATA Toll Calling Plan (Cont’d)*

Monthly Service Charge1

$10.00

Monthly Minimum Billed C&E Usage Charge2

$100.00

Zone 3 - (Flat Hourly Rate $3.24)

$0.0540 IntraLATA Toll - (Flat Hourly Rate $6.48)

$0.1188

Retroactive Volume Discounts

Month to Month:

$0.00 - $149.99

0%

$150.00 - $899.99

20%

$900.00 - $1,799.00

25%

$1,800.00 +

30%

One Year Term:

$0.00 - $99.99

0%

$100.00 - $149.99

39.8%

$150.00 - $899.99

41.7%

$900.00 - $1,799.99

43.5%

$1,800.00 +

44.4%

Two Year Term:

$0.00 - $99.99

0%

$100.00 - $149.99

43.5%

$150.00 - $899.99

47.2%

$900.00 - $1,799.99

50.9%

$1,800.00 +

53.7%

1Monthly service charge applies to month to month customers only. 2Monthly Minimum Billed Usage Charge applies to one- and two-year term customers only.

* Not available in Verizon Regions









8.8.5 Allegiance Flat Rate Optional Calling Plan *

The Allegiance Flat Rate calling plan is available to all Allegiance customers who choose

Allegiance as their primary IntraLATA toll carrier. Allegiance Flat Rate is an optional flat rate

calling plan for Local 1, Local 2, Zone 3, and IntraLATA usage. Five options are available based

on term agreement and minimum monthly billed usage. Local 1 and Local 2 usage are billed in

60 second increments and Zone 3 and IntraLATA usage are billed in 1 second increments with an

18 second per call minimum. Caller ID, Three-Way Calling, Call Forwarding Variable, and

Remote Access to Call Forwarding are optional custom calling features provided on each line, as

desired, at no charge. Allegiance Flat Rate is billed on an account level basis.

Monthly

Minimum

Billing

Price per

Minute

over Plan

Term Agreement

Account/Customer Level Option

Local, Zone 3 and LATA

Option A

1 Year

$54.00

$.0540 Option B

1 Year

$96.00

$.0480

Option C

2 Year

$48.00

$.0480 Option D

2 Year

$84.00

$.0420

Option E

2 Year

$144.00

$.0360 Billing Increments:

Local 1 - 60/60

Local 2 - 60/60

Zone 3 - 18/1

LATA - 18/1

Custom Calling Features

Call ID

Three Way Calling

Call Forwarding Variable (CFV)

Remote Access to CFV

* Not Available in Verizon Regions







9. MISCELLANEOUS CHARGES

9.1 Universal Service Fund Contribution Charge

Customers will be assessed a monthly federal Universal Service Fund Contribution charge on all

telecommunications services to cover the cost of contributions that the Company is required to make

under the Telecommunications Act of 1996 to the Federal Universal Service Fund.

Services provided pursuant to this document are subject to a monthly Universal Service Fund

Contribution charge, which is equal to 0.75% (0.0075) of the Customer’s total intrastate charges. This

charge applies on a monthly basis to all customer monthly bills.

9.2 Public Telephone Surcharge

In order to recover the Company’s expenses to comply with the FCC’s pay telephone compensation plan

effective on October 7, 1997 (FCC 97-371), an undiscountable per call charge is applicable to all

intrastate calls that originate from any pay telephone used to access Company provided services. This

surcharge, which is in addition to standard usage charges and any applicable service charges and

surcharges associated with service, applies for the use of the instrument used to access Company

provided services and is unrelated to the service accessed from the pay telephone.

Pay telephones include coin-operated and coinless phones owned by local telephone companies,

independent companies and interexchange carriers. The Public Pay Telephone Surcharge applies to the

initial completed call and any reoriginated call (e.g., using the “#” symbol). The Public Pay Telephone

Surcharge does not apply to calls placed from pay telephones at which the Customer pays for service by

inserting coins during the progress of the call.

Whenever possible, the Public Pay Telephone Surcharge will appear on the same invoice containing the

usage charges for the surcharged call. In cases where proper pay telephone coding digits are not

transmitted to the Company prior to completion of a call, the Public Pay Telephone Surcharge may be

billed on a subsequent invoice after the Company has obtained information from a carrier that the

originating station is an eligible pay telephone.

Per Call

Surcharge – PacBell Region $0.49

Surcharge – Verizon Region $0.49







9. MISCELLANEOUS CHARGES (Cont’d)










9.5 Access Recovery Charge

The Access Recovery Charge (“ARC”) is a monthly charge designed to recover increased network costs for

access circuits used to provide Service to customers, including but not limited to increases due to FCC or

other governmental or regulatory actions or judicial determinations made in connection with incumbent

local exchange carrier charges for such circuits. XO reserves the right to add, change or delete Access

Recovery Charges upon notice to Customer. The ARC is calculated by application of a percentage to each

customer’s total monthly recurring charges (MRCs). The ARC percentage to be applied will be determined

by the customer’s total MRCs on its monthly invoice. The chart below shows the ARC percentage that will

be applied based on the MRCs.

This Access Recovery Charge will be assessed on all local exchange services.

Total MRC Charge Percentage Total MRC Charge Percentage

$0.00-100.00 16.00% $7,500.01-10,000.00 5.0%

$100.01-200.00 15.00% $10,000.01-20,000.00 4.7%

$200.01-400.00 14.00% $20,000.01-30.000.00 4.5%

$400.01-600.00 10.5% $30,000.01-40,000.00 4.3%

$600.01-800.00 9.5% $40,000.01-50,000.00 4.1%

$800.01-1000.00 8.5% $50,000.01-75,000.00 3.9%

$1,000.01-1,500.00 7.5% $75,000.01-100,000.00 3.7%

$1,500.01-2,500.00 7.0% $100,000.01-250,000.00 3.5%

$2,500.01-5,000.00 6.5% $250,000.01-500,000.00 3.4%

$5,000.01-7,500.00 5.25% $500,000.01 + 3.3%

9.6 Supplemental Change Charge

Customers will be assessed a Supplemental Change Charge when a change is requested to an installation

Service Order in progress. This non-recurring charge will be based on the total monthly recurring charges

for the Service Order and the time at which the change was requested during the order process. These

charges are outlined below:


Timeframe of Change Request

Monthly Recurring

Charge Range

Within 2 Business Days of

Order Acceptance

On or after 3rd Business

Day after Order

Acceptance and up to the

5th Business Day Prior to

Due Date

Within 5

Business

Days of Due

Date

Up to $500.99 $0.00 $100.00 $200.00

$501.00 to $2,000.99 $0.00 $200.00 $350.00

$2,001.00 and Up $0.00 $300.00 $500.00

Changes made to Service Orders in progress may result in a change to the order due date. If the Customer

requests to keep the original due date additional, charges may also apply as outlined in Company’s

California Terms & Conditions Document or Company’s Schedule Cal. P.U.C. No. 5-T.


13865 Sunrise Valley Dr. Page 321.1 Herndon, VA 20171


Issued by: Effective: May 1, 2015




9.7 Administrative Service Charge

The Administrative Service Charge is being applied to help recover expenses associated with

administration and system support costs associated with providing and improving quality of customer

service. The Administrative Service Charge will be applied as follows:

Per Billing Invoice

Monthly Recurring Charge $12.50

9.8 Service Extension Charge

A Service Extension Charge will be assessed when a customer requests and XO agrees to provide services

at a location beyond XO’s demarcation point. This non-recurring charge will be applied to the first and

each additional circuit as outlined below:


Maximum

Type of Circuit First Circuit Each Additional Circuit

Less Than or Equal to a DS1 (1.544 Mbps) $ 812.50 $ 200.00

More Than a DS1 (1.544 Mbps) and Less Than or

Equal to a DS3 (44.736 Mbps)

$ 1,375.00

$ 1,375.00







10. BUNDLED PACKAGES

10.1 True Business SolutionsSM – Verizon Service Area

The True Business SolutionsSM bundled package1,2 is a group of our most essential services and products with one flat rate. The package rate includes all applicable charges listed below, excluding long distance and tax. Upgrade packages are available to include additional features or incremental lines.

One Year Term Two Year Term Three Year Term

Base Package Includes $ 391.81 $ 366.75 $366.75

Three (3) lines Touch-tone Hunting Local Number Portability EUCL Unlimited Local Calls 1500 LATA Minutes Choice of one (1) feature package on one (1) line

Incremental Line Package Includes $ 141.22 $ 125.28 $125.28 One (1) line Touch-tone Hunting Local Number Portability EUCL Unlimited Local Calls 500 LATA Minutes

Feature Packages3 Standard Feature Package $ 7.00 $ 5.60 Call forwarding-variable Caller Identification number. Premium Feature Package $ 11.25 $ 9.00 Caller identification number Call forwarding-variable Three-way calling Call return Voice Mail Feature Package $ 6.88 $ 5.50 Basic voice mailbox-option 1 Call forwarding-Don’t answer Message waiting indicator Basic Package Installation Fees (Non-Recurring) $ 61.86 Incremental Line Package Installation Fees (Non-Recurring) $ 20.62 Feature Package Installation Fees (Non-Recurring) No charge

1 True Business SolutionsSM is not eligible for further discounting.

2 Allegiance Telecom must be selected as the LATA and Long Distance Service provider. 3 Feature packages are only available to True Business SolutionsSM subscribers.







10. BUNDLED PACKAGES (Cont’d) 10.1 True Business SolutionsSM – Pacific Bell (SBC) Service Area

The True Business SolutionsSM bundled package4,5 is a group of our most essential services and products with one flat rate. The package rate includes all applicable charges listed below, excluding long distance and tax. Upgrade packages are available to include additional features or incremental lines.

One Year Term Two Year Term Three Year Term

Base Package Includes $ 266.52 $250.57 $250.57

Three (3) lines Touch-tone Hunting Local Number Portability EUCL Unlimited Local Calls 1500 LATA Minutes Choice of one (1) feature package on one (1) line Incremental Line Package Includes $ 91.11 $ 75.15 $ 75.15 One (1) line Touch-tone Hunting Local Number Portability EUCL Unlimited Local Calls 500 LATA Minutes Feature Packages6 Standard Feature Package $ 5.66 $ 4.53 Call forwarding-variable Caller Identification mane and number. Premium Feature Package $ 7.40 $ 5.92 Caller identification name and number Call forwarding-variable Three-way calling Call return Voice Mail Feature Package $8.59 $6.87 Basic voice mailbox-option 1 Call forwarding-Don’t answer Message waiting indicator Basic Package Installation Fees (Non-Recurring) $ 159.18 Incremental Line Package Installation Fees (Non-Recurring) $ 53.06 Feature Package Installation Fees (Non-Recurring) No charge

4 True Business SolutionsSM is not eligible for further discounting.

5 Allegiance Telecom must be selected as the LATA and Long Distance Service provider. 6 Feature packages are only available to True Business SolutionsSM subscribers.







10. BUNDLED PACKAGES, CONT’D

10.2 PRI Bundled Package

The PRI Bundled Package provides eligible1 customers with ISDN-PRI service at convenient packaged rates. The package price includes all charges associated with PRI service including, Local Loop, PRI Interface and 24 channels. Any optional features selected will be billed in addition to the PRI Bundled Package rate. The PRI Bundled package is not eligible for further discounts. PRI Bundled Package, Monthly Recurring $ 594.00 Verizon and Pacific Bell Service Areas

10.3 PRI Bundled Package #2

The PRI Bundled Package provides eligible customers with ISDN-PRI service at convenient packaged

rates. The package price includes all charges associated with PRI service including, Local Loop, PRI

Interface and 24 channels. Any optional features selected will be billed in addition to the PRI Bundled

Package rate. The PRI Bundled package is not eligible for further discounts.

Per Package Charges

One Year Two Year Three Year

Monthly Recurring

SBC $ 934.02 $ 873.65 $ 813.29

Verizon $ 1,206.81 $ 1,150.46 $ 1,096.12

Non-Recurring $ 480.00 $ 240.00 $ 120.00

Optional Features

Monthly Recurring

Caller ID Name & Number $ 75.00

1 Eligibility for the PRI Bundled Package includes the purchase of a full PRI (23B+D or 24B channels), a two (2)

year term agreement and a monthly revenue commitment of $500.








10.4 Long Distance Bucket Packages

The Long Distance Buckets are bundled packages of long distance minutes billed under one flat rate. The package rate includes all applicable charges excluding tax. The Long Distance buckets are available to all product subscribers. Customer’s may choose from five (5) different packages listed below.

True Business Long Distance Buckets (ALL SERVICE AREAS)

Incremental Charge Overage2 200 Minute Long Distance Bucket $ 10.00 $ 0.069 500 Minute Long Distance Bucket $ 23.75 $ 0.069 1500 Minute Long Distance Bucket $ 67.50 $ 0.069 2500 Minute Long Distance Bucket $ 100.00 $ 0.049

10.5 You Choose Features Package

The You Choose Feature Package is a bundled package allowing customers to select six (6) of the features listed below with one flat rate. The package rate includes all applicable charges excluding tax. The You Choose Feature Package is available to all product subscribers while True Business SolutionSM

subscribers receive this package at no additional cost.

One Year Term Two Year Term You Choose Features Package Verizon $ 11.00 $ 9.00

Pacific Bell $ 10.00 $ 8.00 Feature Options Include: Caller Identification Name and Number Remote Access to Call Forwarding Call Forwarding Variable Call Waiting/Cancel Call Return Three way Calling Speed Dial 8 Speed Dial 30 Auto Redial Call Forwarding – Busy/Don’t Answer Call Forwarding – Busy Call Forwarding – Don’t Answer

2 The overage rate is applied if the customer goes over allotted minutes and is billed in 6-second increments with

an 18 second minimum.







10. BUNDLED PACKAGES, CONT’D 10.6 True Business Total Communications and Digital Total Communications7*

True Business Total Communications and Digital Total Communications is designed for customers who need high-speed Internet Access and have a minimum of six (6) voice channels. True Business Total Communications integrates voice and data services on a single high capacity facility. The service characteristics and capabilities of the voice services described in this Section are as described in this document for multi line business. The True Business Total Communications Base Package includes six (6) voice channels, 512K of Internet Access, unlimited local calling, 3000 minutes of IntraLATA calling, and choice of six (6) features per line from the You Choose Feature Package2. Customers may increase the number of voice channels in one-channel increments (up to a maximum of 23 total voice channels). Incremental voice lines include unlimited local calling, 500 minutes of IntraLATA calling, and choice of six (6) features per line from the You Choose Feature Package8. The data speed may be increased in 64K increments. The charges for voice lines are inclusive of appropriate End User Common Line (EUCL), Local Number Portability (LNP), Primary Interexchange Carrier Charges (PICC), Hunting, and Touch Tone charges. Customers must sign a minimum (1) year term agreement for True Business Total Communications. Package pricing is determined by the contract length (one-year or two-year term). Full termination liabilities are assessed for early termination of service.

Monthly Recurring Charges One Year Term Two Year Term Pacific Bell (SBC) Service Territory Voice Package Price $143.78 $ 129.20 Incremental Line Price $ 23.96 $ 21.53 Verizon Service Territory Voice Package Price $197.24 $177.80 Incremental Line Price $ 32.87 $ 29.63 Non-Recurring Charges Base Package Installation Fees $199.00 Incremental Voice Line Package Installation Fees9 $ 20.00


7 True Business Total Communications and Digital Total Communications is not eligible for further discounting.

8 The You Choose Feature Package is set forth in section 11.4 of this document

9 This Non-Recurring Charge applies to Incremental Lines added to existing service.








10.7 True Business Total Communications and Digital Total Communications #2¹*

True Business Total Communications and Digital Total Communications is designed for customers who

need high-speed Internet Access and have a minimum of 6 voice channels. True Business Total

Communications integrates voice and data services on a single high capacity facility. The service

characteristics and capabilities of the voice services described in this Section are as described in this

document for multi line business.

The True Business Total Communications Base Package includes 6 voice channels, 512K of Internet

Access, unlimited local calling, 3000 minutes of IntraLATA calling, and choice of 6 features per line

from the You Choose Feature Package².

Customers may increase the number of voice channels in one-channel increments (up to a maximum of

23 total voice channels). Incremental voice lines include unlimited local calling, 500 minutes of

IntraLATA calling, and choice of 6 features per line from the You Choose Feature Package. The data

speed may be increased in 64K increments.

The charges for voice lines are inclusive of appropriate End User Common Line (EUCL), Local Number

Portability (LNP), Primary Interexchange Carrier Charges (PICC), Hunting, and Touch Tone charges.

Customers must sign a minimum (1) year term agreement for True Business Total Communications. Full

termination liabilities are assessed for early termination of service.

Monthly Recurring Charge One Year Two Year Three Year

SBC/Pacific Bell

Voice Package Price $ 161.60 $ 137.30 $ 129.20

Incremental Line Price $ 26.93 $ 22.88 $ 21.53

Verizon

Voice Package Price $ 218.30 $ 194.00 $ 177.80

Incremental Line Price $ 36.38 $ 32.33 $ 29.63

Non-Recurring Charges

Base Package Installation Fees $ 199.00

Incremental Voice Line Package Installation Fees ³ $ 20.00

1 True Business Total Communications and Digital Total Communications pricing is contributory but not eligible

for discount on the Independence Plan. True Business Total Communications and Digital Total Communications

pricing is not eligible for discount on the Standard Plan.

2 Please Reference Section 11.4 in this document document for the You Choose Feature Package.

3 Applies to add incremental lines to existing service.









10.8 JustCom Service

JustCom Service is a bundled small business package of four exchange access lines. The product offers

local usage, intrastate and interstate outbound and toll-free long distance usage, eight custom calling

features and a directory listing for a single flat-rated price. JustCom Service is available to customers on a

month to month basis with no term or volume requirement in accordance with the terms of use specified

in 11.7.1 below.

10.8.1 Terms of Use The following restrictions apply to JustCom Service:

a. Call-center applications are prohibited, including, but not limited to, auto-dialers.

b. Non-standard (e.g., excessive) internet connections and other data are prohibited.

Services have been engineered to meet typical peak hour usage and anything beyond

such use shall be considered non-standard.

c. Any use not consistent with standard business use, as reasonably defined by the

Company, is prohibited.

Base Package Includes Monthly Recurring Charge Non-Recurring

Four (4) basic business lines $159.95 No Charge

Unlimited Local Calling

Unlimited IntraLATA Minutes

Unlimited InterLATA Minutes

Caller ID Name & Number

3-Way Calling

Call Waiting

Call Forward Variable*

Speed Dial 30

Voice Mail

Call Forward Busy*

Call Forward No Answer*

Hunting

Each Additional Line Monthly Recurring Charge Non-Recurring

$39.95 No Charge

* Hunting may be substituted for all of the Call Forwarding features.







11. CONTRACT TARIFFS 11.1 Contract Tariff Option 101

11.1.1 Description: This Contract Tariff Option provides a discount on Monthly Recurring Charges (MRCs) for

customers who order any of the following newly installed services (“Subscribed Services”) in accordance

with the requirements set forth in this Contract Tariff Option 101:

Rate/Service Element Tariff Section

ISDN-PRI Service 4.5

Flat Rate Local Usage for ISDN PRI & T1 Service 4.5, 4.15.3

Small Business Basic Business Line I 4.15.1

Business Services Basic Business Line I 4.15.5

Small Business Basic Business Line II 4.15.6

Business Services Basic Business Line II 4.15.7

11.1.2 Eligibility: The customer must meet all of the following criteria in order to be eligible to receive the rates,

terms and conditions of this Contract Tariff Option 101:

A. The customer must subscribe to this Option 101 by submitting a written authorization in a manner

designated by the Company during the period from March 28, 2015 through July 31, 2015 (the

"Subscription Period");

B. The customer must order new installations of at least one of the following services listed above in

Section 11.1.1.

C. The customer must accept service on the original service date. If the customer does not accept

service on the original service date, the customer's acceptance of the service on a later date will

make the service ineligible for the discount provided under this Option 101, unless the later date

is designated by the Company.

D. The customer may not concurrently subscribe to any other contract tariff option, special service

arrangement, or Individual Case Basis (ICB) arrangement offered by the Company and available

to the customer either currently or at any time during the Service Period, which contract tariff

option, special service arrangement, or ICB provides a discount, credit or other reduction in rates

or terms based on achievement of revenue or volume targets by the customer for the services

ordered pursuant to this Option 101.

11.1.3 Service Period: The Service Period subscribed to under this Option 101 is one, two, or three years and

Company and Customer must agree on the service period prior to commencement of service. The Service

Period shall commence on the day that the newly installed service is accepted by the customer and end at the

end of the term associated with the service period subscribed to.

11.1.4 Terms and Conditions

A. Except as set forth in this Option 101, the rates, terms and conditions set forth in the sections

listed for the Subscribed Services shown in Section 11.1.1 will apply for the Subscribed Service.







11. CONTRACT TARIFFS, (CONT’D)

11.1 Contract Tariff Option 101, (Cont’d)

11.1.4 Terms and Conditions. (Cont’d)

B. The discount set forth in 11.1.5 will be applied to the products outlined in Section 11.1.1 above

in use beginning March 28, 2015 with the rates discounted as set forth in Sections 11.1.5 that is

subscribed to in this Option 101.

C. Upon completion of the applicable Service Period, the customer must choose one of the following

options:

(1) discontinue service without termination liability; or

(2) select any then offered term plan or contract tariff option for which the customer is

eligible. In the event customer does not make an election pursuant to this subsection, the

customer's subscription to the service will continue in accordance with option (2).

D. If a service subscribed to in this Option 101 is discontinued prior to the end of the selected Service

Period, termination liability applies in accordance with Section 8.1 of XO Communications LLC’s

California Terms & Conditions Product Document.


The following discounts will be applied during the selected Service Period of this Option 101:

A. Service

Rate/Service Element Tariff Section Discount Percentage

ISDN-PRI Service 4.5 4.3%

Flat Rate Local Usage for ISDN PRI & T1 Service 4.5, 4.15.3 4.3%

Small Business Basic Business Line I 4.15.1 4.3%

Business Services Basic Business Line I 4.15.5 4.3%

Small Business Basic Business Line II 4.15.6 4.3%

Business Services Basic Business Line II 4.15.7 4.3%








11.2 Contract Tariff Option 102














designated by the Company during the period from March 28, 2015 through April 28, 2015 (the


B. In order to be eligible for this contract, Customer’s most recent prior month’s invoice’s total

Monthly Recurring Charges must be have increased on its current invoice from its December 2014

invoice by more than three (3) percent due to an increase in its rates.

C. The customer must enter into a new one, two, or three year term contract for the discounted service

that is at least twelve months longer than the length of service remaining on their current contract for

the services being discounted.

D. The customer must accept service on the original service date. If the customer does not accept




E. The customer may not concurrently subscribe to any other contract tariff option, special service






11.2.3 Service Period: The Service Period for the Subscribed Services under this Option 102 is calculated as

explained in 11.2.2.C above. The Service Period shall commence on the day that the newly installed service is

accepted by the customer and end at the end of the term associated with the service period subscribed to.









11.2.4 Terms and Conditions, (Cont’d)

A. Except as set forth in this Option 102, the rates, terms and conditions set forth in Sections listed

for the Subscribed Services in 11.2.1 apply for the Subscribed Services.

B. The discount set forth in 11.2.5 will be applied to the Subscribed Services in use beginning as

indicated in customer’s new service order.


options:



eligible. In the event customer does not make an election pursuant to this subsection

11.2.4.C. the customer's subscription to the service will continue in accordance with

option (2).






A. Service



















Rate/Service Element Section

Calling Name Delivery for ISDN-PRI Service 4.5

DID Number Blocks of 20 4.15.3.D.4, 4.30.2

DID Number Blocks of 100 4.15.3.D, 4.30.2.4

Centrex Service 4.15.2

Full Digital Switched T1 Service 4.15.3.D.(2)

XOptions #5 4.18.5

XOptions #6 4.18.6

XOptions #7 4.18.7

XOptions #15 4.18.15


Premium XOptions #5 4.19.5





Deluxe XOptions #5 4.20.5



Metra XOptions #5 4.21.5



Remote Call Forwarding, First Path 4.26




designated by the Company during the period from March 28, 2015 through July 31, 2015 (the



Section 11.3.1. The customer must accept service on the original service date. If the customer

does not accept service on the original service date, the customer's acceptance of the service on a

later date will make the service ineligible for the discount provided under this Option 103, unless

the later date is designated by the Company.









11.3.2 Eligibility, (Cont’d)
















A. Except as set forth in this Option 103, the rates, terms and conditions set forth in the sections listed

for the Subscribed Services shown in 11.3.1 will apply for the Subscribed Service.

B. The discount set forth in 11.3.5 will be applied to the products outlined in Section 11.3.1 above in

use beginning March 28, 2015 with the rates discounted as set forth in Section 11.3.5 that is



options:


(2) select any then offered term plan or contract tariff option for which the customer is eligible.

In the event customer does not make an election pursuant to this subsection, the customer's

subscription to the service will continue in accordance with option (2).

D. If a service subscribed to in this Option 103 is discontinued prior to the end of the selected

Service Period, termination liability applies in accordance with Section 8.1 of XO

Communications LLC’s California Terms & Conditions Product Document.











A. Service

Rate/Service Element Section Discount

Calling Name Delivery for ISDN-PRI Service 4.5 4.3%

DID Number Blocks of 20 4.15.3.D.4, 4.30.2 4.3%

DID Number Blocks of 100 4.15.3.D, 4.30.2.4 4.3%

Centrex Service 4.15.2 4.3%

Full Digital Switched T1 Service 4.15.3.D.(2) 4.3%

XOptions #5 4.18.5 4.3%

XOptions #6 4.18.6 4.3%

XOptions #7 4.18.7 4.3%

XOptions #15 4.18.15 4.3%

XOptions #16 4.18.16 4.3%

Premium XOptions #5 4.19.5 4.3%





Deluxe XOptions #5 4.20.5 4.3%



Metra XOptions #5 4.21.5 4.3%




















XOptions #5 4.18.5

XOptions #6 4.18.6

XOptions #7 4.18.7


















designated by the Company during the period from March 28, 2015 through April 28, 2015 (the




invoice by more than three (3) per cent due to an increase in its rates.









11.4.2 Eligibility: (Cont’d)


















A. Except as set forth in this Option 104, the rates, terms and conditions set forth in the Sections listed





options:





option (2).














A. Service







XOptions #5 4.18.5 4.3%

XOptions #6 4.18.6 4.3%

XOptions #7 4.18.7 4.3%

XOptions #15 4.18.15 4.3%

XOptions #16 4.18.16 4.3%















Issued by: Effective: August 12, 2015



11. CONTRACT TARIFFS 11.5 Contract Tariff Option 105














designated by the Company during the period from August 12, 2015 through December 31, 2015

(the "Subscription Period");


Section 11.5.1.
















A. Except as set forth in this Option 105, the rates, terms and conditions set forth in the sections

listed for the Subscribed Services shown in Section 11.5.1 will apply for the Subscribed Service.









11.5.4 Terms and Conditions. (Cont’d)

B. The discount set forth in 11.5.5 will be applied to the products outlined in Section 11.5.1 above

in use beginning July 13, 2015 with the rates discounted as set forth in Sections 11.5.5 that is



options:



eligible. In the event customer does not make an election pursuant to this subsection, the

customer's subscription to the service will continue in accordance with option (2).






A. Service

































invoice by more than three (3) percent due to an increase in its rates.

























11.6.4 Terms and Conditions, (Cont’d)

A. Except as set forth in this Option 106, the rates, terms and conditions set forth in Sections listed





options:





option (2).






A. Service

























XOptions #5 4.18.5

XOptions #6 4.18.6

XOptions #7 4.18.7





















Section 11.7.1. The customer must accept service on the original service date. If the customer

does not accept service on the original service date, the customer's acceptance of the service on a

later date will make the service ineligible for the discount provided under this Option 107, unless

the later date is designated by the Company.









11.7.2 Eligibility, (Cont’d)
















A. Except as set forth in this Option 107, the rates, terms and conditions set forth in the sections listed

for the Subscribed Services shown in 11.7.1 will apply for the Subscribed Service.

B. The discount set forth in 11.7.5 will be applied to the products outlined in Section 11.7.1 above in

use beginning August 12, 2015 with the rates discounted as set forth in Section 11.7.5 that is



options:


(2) select any then offered term plan or contract tariff option for which the customer is eligible.

In the event customer does not make an election pursuant to this subsection, the customer's

subscription to the service will continue in accordance with option (2).














A. Service







XOptions #5 4.18.5 4.3%

XOptions #6 4.18.6 4.3%

XOptions #7 4.18.7 4.3%

XOptions #15 4.18.15 4.3%

XOptions #16 4.18.16 4.3%





























XOptions #5 4.18.5

XOptions #6 4.18.6

XOptions #7 4.18.7






















invoice by more than three (3) per cent due to an increase in its rates.









11.8.2 Eligibility: (Cont’d)


















A. Except as set forth in this Option 108 the rates, terms and conditions set forth in the Sections listed





options:





option (2).














B. Service







XOptions #5 4.18.5 4.3%

XOptions #6 4.18.6 4.3%

XOptions #7 4.18.7 4.3%

XOptions #15 4.18.15 4.3%

XOptions #16 4.18.16 4.3%












Issued by: Effective: July 27, 2012 Decision No. Kelly ... LLC CA... · conditions set forth in...

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Transcript of Issued by: Effective: July 27, 2012 Decision No. Kelly ... LLC CA... · conditions set forth in...