issue23en1202

All rights reserved. © 2011 by Recycling Times Media Corporation. The contents are not be to copied or republished without offi cial written consent. The editorial content does not represent offi cial positions of Recycling Times Media Corporation.

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RecyclingTimesThe magazine by the industry, for the industry.

Recycling Times MagazineR

ecyc

lingT

imes

editorialwww.recyclingtimes.com.cn

February 2012www.iRecyclingTimes.com |

Publisher & Managing DirectorTony Lee

+86 (0)756 3919260

DirectorsDavid Gibbons

+86 (0)756 3919261Sabrina Lo

+86 (0)756 3919266

EditorialConsulting Editor

Art DiamondEditorsLu Di

+86 (0)756 [email protected]

Tina Chou+86 (0)756 3959286

[email protected] Jiang

[email protected] Yu

[email protected] Zhang

[email protected]

Miracle [email protected]

Kevin [email protected]

SalesSales Manager

Anna Liang+86 (0)756 3919266Account Manager

Kevin Zhu+86 (0)756 3919265

Sales ExecutivesSally He

+86 (0)756 3919263Tobee Deng

+86 (0)756 3919282Susi Guo

+86 (0)756 3959299

Operation and MarketingOperation Manager

Charles Lee+86 (0)756 3919267

Frank Yang+86 (0)756 3959280

Operations AssistantSunny Zhang

+86 (0)756 3959282AccountingBetty Lee

+86 (0)756 3919269Joy He

+86 (0)756 3919262Marketing Supervisor

Jessica [email protected]

+86 (0) 756 3919264Tracy Zhang

+86 (0)756 3959283

Published byRecycling Times Media Corporation

Address5F, Pacific Insurance Building, Jiuzhou Ave, Zhuhai, 519000

Tel: +86 (0)756 3220716Fax: +86 (0)756 3220717

Email: [email protected]: www.iRecycingTimes.com

Tony LeePublisher & Managing Director

I f you are a business owner, would you invest 15 years of time and $100 million US dollars just to develop a product

without ever making a sale?If you are a researcher, would you work

continuously and relentlessly for 15 years to develop just one product?

If you are a marketer, could you tell how such a product, in which you invested so much time and money, could possibly make a difference in the market place?

These are not hypothetical questions. They are based on fact, not fiction.

Who on earth could possibly pursue such a path to perfection?

The answer is Dr. Bobo Wang and his team at Aetas Systems Inc. (ASI). Dr. Bobo Wang, President of ASI, is a former engineer at Xerox

Corporation where he was the company’s leading authority on the microprocessor. In 1980, Dr. Wang left Xerox in Webster, New York and returned to his home in Taiwan. He co-founded Microtek and in 1984 introduced the world’s first desktop, halftone scanner. Many other innovative products followed, including the world’s first scanning software, and an Optical Character Recognition (OCR) program. Today, Microtek’s Medi-7000, a high-speed, medical X-ray digitizer can digitize a complete chest X-ray in just 7 seconds!

Indeed, Microtek played an important role in making Taiwan the Kingdom of commercial scanners. Dr. Wang was also the founder of Ulead Systems (Torrance, CA), a world famous video editing software company. After traveling around the world for 3 years, Dr. Wang came back to Taiwan in 1996, put his new ideas together and began a new career with the establishment of ASI, a company now focused on the research and development of a sixth-generation, color EPG printer and its related products.

After years of R&D, the company successfully developed new imaging technology, namely, IOI (Image on Image) structure and DC jumping imaging technology, for a new color LED printer. Aetas was also the first Chinese company to successfully develop a color LED printer engine.

ASI has established its production center in Zhenjiang China, Aetas Technology (Zhenjiang) Co., Ltd, and launched the production of its S2005N color LED printer in December 2011—China’s first color LED printer.

The perseverance, innovation and vision of Dr. Wang and his team at Aetas are remarkable. His unique engineering and scientific accomplishments have made a profound impact on markets around the globe. I sincerely hope Dr. Wang will continue to create and implement these amazing advances in technology. History will surely position him among the world’s great inventors and successful entrepreneurs.

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Recycling Times Magazine

contentswww.recyclingtimes.com.cn

February 2012 www.iRecyclingTimes.com|

Just a Minute with David Gibbons

4 Biotoners? Or not biotoners?

Money From Home

5 Government sales in America

Industry Updates

6 Photizo Group acquires Lyra Research

Steve Weedon resigns position at SCC

Clover receives highest certification

Ninestar and Epson reach settlement

Canon sues Clover, Nukote and others

InteliCoat enters wide-format ink market

Ever-Bright Tech moves to larger facility

Aetas launches its own color printer

SpencerLab appoints Jessica Roy to lead color project

Japan confirms breakthrough in Piezoelectric Technology

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8

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Product Release

10 SCC releases Odyssey components and first color NeverTAB PCR

UniNet intros color printer components

MSE unveils compatible toner cartridges

Orink unveils toner cartridges for Xerox

Thermal treated toner from Goat Labs

MMC releases high-yield, compatible toner cartridges

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Profi les29 An interview with cartridge collector Recyca

Sales&Management34 Seven factors in interpersonal relationships

Tech Zone

45 Reset guide for Brother cartridge or machine

OEM News

14 An American icon falls: Kodak files for Chapter 11 bankruptcy

Brother and Canon to build new printer plants in Asia

Kodak sues Apple, HTC, Fujifilm, Samsung for patent infringement

New label printer from Brother targets SOHO market

OKI partners with Agiliant

Sharp and Close the Loop focus on cartridge recycling

New monochrome printers from Ricoh

1617

OEM News

18 Xerox acquisition expands MPS

Reaction mixed to Indigo print deinking trial

Features19 India: unraveling its market mysteries

Status and forecast: the printer industry in China (part 2)24

Market Data

36 MPS compliance report update – January 2012

InfoTrends reports on wide-format market

IDC finds developing regions drive worldwide page volume growth

4143

Government sales in AmericaAmerican businesses tradit ional ly turn to government sales as a dependable source of revenue. The main rewards of being listed as an approved government source are orders having relatively high volume and access to federal, state and local agencies in both domestic and foreign locations.

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India: unraveling its market mysteries

The Indian government consists of both the Central Government (federal and national agencies) and 35 state and union territories. Each territory has its own government with its own purchasing authorities and organizations.

An interview with cartridge collector Recyca

Collecting spent cartridges is “not rocket science”. Recyca now is planning to expand its customer base into Asia and the Middle East.

Just a Minute with David GibbonsRecycling Times Magazine

4 February 2012www.iRecyclingTimes.com |

Biotoners? Or not biotoners?I was listening to a presentation on the

advantages and disadvantages of biotoners

the other day. Like all environmental issues,

biologically oriented products attract a lot of

attention around the globe. Remanufacturers

have been heralding the environmental benefi ts

of re-use for more than two decades now. So

you would think that the use of biotoners would

be welcomed.

And in many quarters, they are.

I have heard many arguments against the use

of biotoners, including:

Given the hunger which still exists in the

world, why are we using agricultural land which

could, or should, be used for the production of

food instead of growing crops that go into the

manufacture of toner?

Why is the print quality of those biotoners

currently available in the market somewhat

disappointing when compared to conventional

toners?

Why is only a small percentage of the material

contained in these toners—typically about 20%

of the total raw materials—made from bio mass

products?

I am sure you have heard many or all of these

questions, and there are others as well. Yes,

more research and development needs to take

place, and one day soon, these problems will all

be solved.

But I think there is a more compelling

argument that needs to be had.Why are we

focusing on making the toner more eco-friendly,

when the part of the cartridge which is really so

damaging to the environment is the casing or

shell?

It could be kind of misleading to say a

cartridge containing biotoners are more

environmentally friendly. Maybe we should be

focusing more on producing a toner cartridge

shell from bio mass material rather than the

toner contained in it.

D a v i d G i b b o n s i s a d i r e c t o r o f

Recycling Times. He has been a school

principal, businessman, marketer,

communicator, TV presenter/host and a

remanufacturer. For many years he was

the executive officer of the Australasian

Cartridge Remanufacturers' Association

(ACRA).

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Money From HomeRecycling Times Magazine

February 2012 www.iRecyclingTimes.com|

Government sales in AmericaAmerican businesses traditionally turn to

government sales as a dependable source of

revenue. The main rewards of being listed as an

approved government source are orders having

relatively high volume and access to federal,

state and local agencies in both domestic and

foreign locations. The only downsides are the

paperwork involved in becoming certified, the

need to price products aggressively in order

to win bids against highly competitive rivals,

and the occasional slow payment some have

experienced (as much as 90 days).

As a vendor, dealing with the U.S. Government

entails working with its procurement arm, the

General Services Administration (GSA). With

its headquarters in Washington, DC, the GSA

processes about $65 billion in federal contracts

annually. Its mission is to offer innovative

solutions to vendors qualifi ed to sell products to

the U.S. government. By overseeing its business

activities, GSA fosters an effective, sustainable

and transparent government for the American

people.

GSA also plays an important role in helping

America’s small businesses access federal

procurement opportunities worldwide. Through

its Office of Small Business Utilization, GSA

promotes small businesses, and oversees several

programs to assist them, including those owned

by women, minorities, socially and economically

disadvantaged individuals, and veterans.

On March 10, 2011, GSA unveiled Business

Breakthrough, a new program aimed at arming

vendors with information that will help them

compete for federal purchases that fl ow through

GSA each year. GSA piloted the Business

Breakthrough program in two cities in May and

plans to launch the program nationally.

On Apri l 13, 2011, GSA joined Obama

administration officials at the Atlanta Small

Business Procurement Industr y Fair in a

day-long series of workshops to help local

companies successfully identify and secure

current contracts with the federal government.

Contracts for offi ce supplies are based upon

the GSA Schedules program — also referred

to as Multiple Award Schedules (MAS) —

which establishes long-term government-wide

contracts with vendors to provide access to

millions of products and services at volume

discount pricing. Customers can order products

directly from GSA Schedules vendors or through

the GSA Advantage Online shopping and

ordering system.

Schedule 75-200 offers customers access to

offi ce products, including copier paper, writing

instruments, toner, paper towels, etc.

For a vendor interested in securing a GSA

contract, the first step is to obtain a Data

Universal Numbering System, or DUNS, number.

This number is assigned by Dun & Bradstreet,

Inc. to identify each unique business entity.

The next step is to register with the Central

Contractor Registration (CCR) offi ce.

CCR maintains the primar y registrant

database for the U.S. Federal Government.

It collects, validates, stores and disseminates

data in support of agency acquisition missions.

Your business must be registered in CCR prior

to the award of a contract, basic agreement,

basic ordering agreement, or blanket purchase

agreement.

If the solicitation your business is responding

to requires that you have an active registration in

CCR, you must also be registered in the Online

Representations and Certifications Application

(ORCA) database. ORCA is a centralized,

“one-stop” listing for representations and

certifi cations of all GSA contractors. Using ORCA,

a contractor can enter their representations and

certifications information once for use on all

federal contracts.

Having fully registered your small business,

be sure to download and rev iew GSA’s

“Doing Business with GSA” brochure; it is a

comprehensive guide about contracting with

GSA. Also, GSA’s 34-page “Contractor Reference

Guide” details the 9 key steps to success in

marketing your business, products and services,

with the U.S. government as a partner.

Finally, let me caution our readers that GSA

contracting is not for every company. Many

larger cartridge remanufacturers view GSA as

an end-user and will not sell to this agency. The

reason is that doing so would place them in

direct competition with their own valued dealers

and distributors and thereby alienate those

customers. Indeed, most of the GSA contractors

in our industry are dealers or distributors

qualifi ed to deliver volume shipments in a timely

manner at competitive prices.

Nevertheless, it helps to be aware of the

power, the resources, and the opportunities the

GSA channel offers to both contractors (vendors)

and buyers.

Art Diamond is a 56-year veteran of the imaging industry. He is President of Diamond Research Corporation,

a high technology research and consulting firm he formed in 1968 after research assignments with Eastman

Kodak, Times Facsimile, Addressograph-Multigraph and Telautograph Corporation.

DRC serves clients through product formulation and development, private studies, strategic market

planning, and expert witness testimony. Diamond is known internationally as an expert on dry toners and

imaging media with 15 issued U.S. patents.

Arthur S. Diamond

Industry UpdatesRecycling Times Magazine


Photizo Group acquires Lyra Research

R esearch f i r m Phot izo Group

(Midway, KY ) has acquired Lyra

Research (Newton, MA), creating

what has been called the most comprehensive

research team in the imaging industry. Both

Photizo and Lyra focus on the print and imaging

markets. The new organization will continue to

operate from existing offi ces, with headquarters

located in Midway, Kentucky. Each organization

will keep its brands intact and associated with its

respective products.

Ed Crowley, CEO and founder of Photizo

Group says: “Lyra’s 20-year history of providing

our industry with thoughtful, in-depth analysis

of imaging companies and their products makes

them the perfect addition. Clients of both fi rms

will see a vastly enhanced level of value from the

new combined company.”

“Over the past couple of years, several

industry clients and contacts actually suggested

the idea of our companies getting together, with

the goal of offering a more complete slate of

services and broader industry focus. We are very

excited to now bring this idea to fruition with

the union of our two companies,” said Frank

Stefansson, CEO and Executive Vice President of

Lyra Research.

“C l i en t s w i l l bene f i t f rom enhanced

capabilities in terms of forecasting, consulting,

research, competitive analysis and publications.

The combination of these companies creates a

very comprehensive view of the market—from

hardware to supplies to services and document

management. We can provide a full view of the

industry and its future to clients,” said Charles

LeCompte, Founder and President of Lyra

Research.

Crowley will continue as CEO of the new

entity. Stefansson will become Chief Operating

Offi cer of the combined organization. LeCompte

will continue to play an active role in the

company as a senior analyst and spokesman.

Steve Weedon resigns position at SCC

O n Januar y 31, 2012 Steve

Weedon resigned his position

at Static Control Components

(Sanford, NC), one of the world’s largest parts

and components suppliers in the cartridge

remanufacturing industry. An 18 year veteran

at SCC, Weedon has served as CEO of Static

Control Components (Europe) Ltd. and

Executive Vice President of Static Control

Components in the USA.

Static Control Components was founded in

the basement of Chairman Ed Swartz’s home

in Sanford, North Carolina, USA in 1986. In

1992, Weedon founded The Recycler magazine

and directed the first trade show in Europe.

Weedon left The Recycler to open European

operations for SCC in 1994. Static Control then

gradually expanded into the Middle East, Africa

and Asian markets.

In 2003, Static Control Europe was named

one of the Queen's Award winners for

Enterprise in International Trade.

Weedon began his career in the imaging

industry with Katun Corporation in 1973. He

later served with Nashua Corporation and

GBL. He has published numerous articles

about the industry and has been a speaker at

many international conferences, often serving

as Keynoter, as a worldwide authority on the

laser and inkjet remanufacturing aftermarket.

Clover receives highest certification

C lover Technologies Group (Clover)

has been awarded R2 Certifi cation,

(Responsible Recycling Certifi-

cation), the highest industry standard for

environmental responsibility and safety.

R 2 C e r t i f i c a t i o n v e r i f i e s C l o v e r ’ s

env i ronmenta l ly respons ib le , sa fe , and

transparent management of toner cartridges,

cell phones, and other consumer electronics.

R2 Certification is facility specific and will

be awarded to Clover ’s Erie, Pennsylvania

collections processing operation.

Clover says it was recommended for this

certification after completing rigorous third

party audit of over 50 areas of operational and

environmental performance.

“The implementation of R2 at our Erie,

PA processing center has been a significant

step in Clover’s continuous improvement of

our environmental impact and should serve

as an example to our industry,” said Brian

Regan, Executive Vice President of Clover

Environmental Solutions. “It provides assurance

to our customers and potential customers that

we will responsibly manage their materials all

the way to their fi nal disposition.”

About Clover Technologies GroupFounded in 1996, Clover Technologies Group

is the global leader in providing businesses

with total environmental solutions, including

the recycling and remanufacturing of imaging

supplies. Clover is also the world’s largest

collector and recycler of cell phones, inkjet and

laser cartridges.


7February 2012 www.iRecyclingTimes.com|

Ninestar and Epson reach settlement

N inestar Technology Company,

Ltd. (Zhuhai, China) and Seiko

Epson Corporat ion (Long

Beach, CA) announced that the two parties

and their subsidiaries have settled all disputes

related to alleged infringements of Epson’s U.S.

patents by Ninestar’s new and remanufactured

cartridges. The settlement includes actions

pending before the U.S. International Trade

Commission (ITC) in Washington, D.C. and

lawsuits fi led before the U.S. District Court in

Portland, Oregon.

The two parties reached the settlement

agreement after the Oregon District Court

granted certain of Epson’s motions for

summar y judgment in November 2011.

According to Ninestar’s press release Ninestar

agreed that the asserted Epson patents are

valid and enforceable, without admitting any

infringement. Ninestar also agreed that it will

cease their sales of the implicated products

and that it will not infringe the asserted

Epson patents. However, Ninestar stated, “it

may continue selling legally remanufactured

cartridges”.

Canon sues Clover, Nukote and others

O n January 23, 2012, Japan-based Canon Inc. and its two

American subsidiaries Canon U.S.A., Inc. and Canon

Virginia, Inc., filed complaints with the US International

Trade Commission requesting that the ITC conduct an investigation under

section 337 of the Tariff Act of 1930, regarding certain toner cartridges and

components. At the same time, Canon fi led a suit in the US District Court

for the Southern District of New York.

The patents in this case are US Patent Nos. 5,903, 803, and US 6,128,454,

both entitled “Process cartridge, electrophotographic image forming

apparatus, driving force transmission part, and electrophotographic

photosensitive drum.”

The 31 proposed respondents are:

• Acecom, Inc., - San Antonio dba (doing business as) InkSell.

com, San Antonio, Texas;

• Atman, Inc., dba peRUSH.com, El Segundo, California;

• Clover Holdings, Inc., Hoffman Estates, Illinois;

• Clover Technologies Group, LLC dba Depot International fka

Depot America fka (formerly known as) Image Products, Ottawa, Illinois;

• Clover Vietnam Co., Ltd., Vietnam; Dataproducts USA, LLC,

Thousand Oaks, California;

• Dataproducts Imaging Solutions S.A. de C.V., Mexicali, BC; CAU,

Inc., dba Cartridges Are Us, Ithaca, Michigan;

• Deal Express LLC dba Image Toner, Marietta, Georgia;

• Dexxxon Digital Storage, Inc., Lewis Center, Ohio;

• Discount Offi ce Items, Inc., Columbus, Wisconsin;

• E-Max Group, Inc., dba Databazaar.com, Miramar, Florida;

• Green Project, Inc., Hacienda Heights, California;

• GreenLine Paper Company, Inc., York, Pennsylvania;

• IJSS Inc., dba TonerZone.com dba InkJetSuperstore.com, Los

Angeles, California;

• Imaging Resources, LLC, Chatsworth, California;

• Ink Technologies Printer Supplies, LLC, Dayton, Ohio;

• Myriad Greeyn LLC, Virginia Beach, Virginia;

• Nukote International de Mexico, S.A. de C.V., Mexico;

• Nukote, Inc., Plano, Texas;

• Offi ce World, Inc., Eugene, Oregon;

• Offi ceWorld.com. Inc., Eugene, Oregon;

• OnlineTechStores.com, Inc., dba SuppliesOutlet.com, Reno,

Nevada;

• Orink Infotech International Co., Ltd., Hong Kong;

• Printronic Corporation dba Printronic.com dba InkSmile.com,

Santa Ana, California;

• Shanghai Orink Infotech International Co., Ltd., China;

• Standard Image Co., Ltd., aka (also known as) Shanghai Orink

Co., Ltd., China;

• Standard Image USA, Inc., dba Imaging Standard Inc., Santa Ana;

• SupplyBuy.com, Inc., Nashville, Tennessee;

• Virtual Imaging Products Inc., North York, Ontario;

• Zhuhai National Resources & Jingjie Imaging Products Co., Ltd.,

dba Huebon Co., Limited dba Ink-Tank, China;

• Zhuhai Rich Imaging Technology Co., Ltd., China;

• Zinyaw LLC dba TonerPirate.com, Houston, Texas.

Commenting on these lawsuits, renowned US patent attorney Edward

O 'Connor (Eclipse Group, Irvine, CA) said, “In my opinion, this action is

a perfect example of abuse of the patent system. The purpose of a patent

is to protect innovation and reward inventors with a limited monopoly. I

believe the two Canon patents cited are weak. They are neither innovative

nor do they demonstrate novel utility but merely employ a particular shape

to extend existing patent life. In short, I view them as having the primary

purpose of protecting the company’s grip on repeat cartridge sales by

excluding competitive products intended to repair and reuse the original

device.”



InteliCoat enters wide-format ink market

A US coated paper manufacturer

has introduced its first digital

ink, expanding into the wide-

format ink market. InteliCoat Technologies

(InteliCoat) has developed Magic Brand Ink,

which offers accurate color reproduction and

print longevity, can match existing color profi les

and is compatible with all brands of inkjet

media. Because these inks also deliver a cost-

effective solution without compromise, they

allow users to simply plug and print.

Magic Inks are manufactured to the highest

standards specifi cally for Canon imagePROGRAF

and Roland Eco-Solvent printers. These water-

resistant inks require no fl ushing and are simple

to insert into printers.

“With the introduction of Magic Inks, we

look forward to further building Inteli- Coat’s

proven reputation for delivering the utmost

in innovation, performance and customer

satisfaction. We are excited to deliver cost-

effective, high quality inks to our valued

customers,” said Joe Lupone, President of

InteliCoat Technologies.

Brand Printer model number Color CapacityMagic H20 Canon imagePROGRAF 5000 / 5100 / 6100 All colors 130 ml

Magic H20 Canon iPF 8000, 8000S, 8100, 9000, 9000S & 9100 All colors 330 ml

Magic H20 iPF 8000, 8000S, 8100, 9000, 9000S & 9100 All colors 700 ml

Magic Eco Roland Eco-Solvent printers All colors 220 ml

Magic Eco Roland Eco-Solvent printers All colors 440 ml

Ever-Bright Tech moves to larger facility

T oner cartridge remanufacturer

Zhuhai Ever-Bright Technology

Co., Ltd (Ever-Bright) has moved

to a new location with expanded capacity.

After half a year of preparation, the company

re-located to a property in Building A, Chao

ShiJi Industrial Park, in the Qianshan Trade

and Logistics Center.

The new property is almost double the size

of the old plant, covering about 10 thousand

square meters.

Currently 12 production lines have been put

into operation as the fi rst phase of production,

and a new toner cartridge disassembling

system has been instal led as well . It is

estimated these first phase production lines

will reach a monthly output of 150 thousand

new compatible or remanufactured toner

cartridges.

Established in 2006, Ever-Bright Tech. is

committed to the R&D, manufacturing and

remanufacturing of toner cartridges, with a

special focus on diffi cult to fi nd models as well

as the more common cartridges. This means

they can provide top performance cartridges

for Panasonic, Xerox, OKI, Founder and

Lenovo printers, as well as the more popular

HP, Epson, Brother, Samsung and Canon

machines.

Aiming a niche market, Ever-Bright Tech.

is currently working closely with its partners

to develop new compatible products for

Epson 1220/2180, Xerox 2050/3055, Lenovo

5500/5600, and Founder A321/6100, NEC 3300.

For more information contact Ever-Bright

Technology Co., Ltd. at:

Tel: +86(0)-756-610-9069, 756-610-9108 or,

756-610-9073

Website: www.michaelyzh.com

Aetas launches its own color printer

A Chinese printer manufacturer

has developed a new color

printer with full proprietary

ownership, in Zhenjiang, Jiangsu Province.

Aetas Technology (Zhenjiang) Co., Ltd claimed

this printer is the fi rst of its kind during a new

product launching ceremony in the Zhenjiang

Technology New Town. The president of Aetas

Tech. (Zhenjiang), Dr. Bobo Wang, demonstrated

the color prints from the new printer during

the ceremony. According to company, Aetas’

international R&D team led by Dr. Bobo Wang,

who is also recognized as the father of desktop

scanners, consisted of experts from US, Japan

and Chinese Taiwan. The team has devoted 15

years and invested a total of USD 115 million

to develop this color photoelectronic imaging

engine. Currently, Aetas Tech. (Zhenjiang)

is the only non-American, non-Japanese and

non-Korean company to enjoy full intellectual

property ownership of its own printer. If Aetas’

printer and its production technology mature

in the next 5 or 10 years, the printer products

and its independent intellectual property

rights will play an important part in reducing

the dependency of foreign technologies,

expenditure of foreign currency exchanges and

even earn some foreign currencies.

Dr. Bobo Wang commented “’What are

the needs of our customers’ is the question

constantly triggering my thinking. We, Aetas

Tech, should not create a trap for our customers.

Instead, we should provide real value and profi ts

for them. The more they print, the cheaper

it gets.” Aetas Tech’s idea is that printer users

should pay more attention to the ‘cost per

page’, instead of the hardware price, since the

former includes the comprehensive expenditure

from printer hardware, supplies, maintenance

and so on. In terms of the cost per page, Aetas

Tech believes its printer can provide a better

value proposition for users than other OEMs.



Japan confirms breakthrough in Piezoelectric Technology

T he Japan Synchrotron Radiation

R e s e a r c h I n s t i t u t e , To k y o

Institute of Technology, the

National Institute for Materials Science, and

Kyoto University jointly confi rmed for the fi rst

time that it is possible to achieve ultra-high

speed switching in just 200 nanoseconds with

a new piezoelectric thin fi lm which possesses

micro-regions called “nanodomains.” The new

material is expected to enable higher switching

speeds in certain applications, including ink jet

printing.

Piezoelectric thin fi lms utilize the property

of structural change in response to electrical

signals, and are used as a driver for micro

devices (e.g., Micro Electro Mechanical

Systems, or MEMS) in ink jet printers.

However, switching time is limited in speed

with the current generation of piezoelectric

thin fi lms. If it is possible to realize high-speed

switching, expansion to industrial applications

and development of higher performance

products can be expected.

Using the high brightness synchrotron

radiation of Japan’s large-scale synchrotron

radiation facility (SPring-8) this research

group investigated the nanodomain structural

changes that occur when an electrical fi eld is

applied at high-speed to a ferroelectric thin

film, which is one type of piezoelectric. As a

result, the group succeeded in confi rming for

the fi rst time in the world that the nanodomain

crystal orientation of this thin film changes

in just 0.20 millionths of a second, or 200

nanoseconds (200 ns)!

This result, which showed the possibility

of controlling piezoelectric thin films at the

nanosecond order of 200 ns, will make a major

contribution to the development of high

performance products by realizing higher

speeds in MEMS using piezoelectric thin fi lms.

One example, is the achievement of higher

printing speeds in ink jet printer nozzles

which control ink droplet deposition. The

nanodomain, piezo fi lm driver will enable fi ne

printing with a smaller quantity of ink than

conventional technology.

A second application is in automotive

engines where higher MEMS speeds can

be expected to contribute to improved

fuel economy and reduced exhaust gas by

application of nanodomain structures to

ceramic parts which control fuel use effi ciency.

This work was published on November 4

in Applied Physics Letters and has also been

newly selected as a noteworthy paper in

theVirtual Journal of Nanoscale Science and

Technology.

SpencerLab appoints Jessica Roy to lead color project

S p e n c e r L a b D i g i t a l C o l o r

L a b o r a t o r y a n n o u n c e d t h e

appo in tment o f Ms . Je s s i ca

L. Roy as Color Project Lead. Effective

immediately, this assignment recognizes Ms.

Roy’s increasing responsibility in project

coordination and laboratory research while

fostering client relationships.

Jess Roy has demonstrated an abil ity

to coordinate logis t ica l and technica l

requirements with client objectives in recent

projects with challenging scope. Since joining

the SpencerLab team in 2007 as a Junior

Color Engineer, she has contributed expertise

in color management, image analysis and

evaluation, along with artistic creativity. During

this period Ms. Roy honed her profi ciency in

analyzing both color and monochrome print

quality in digital ink/toner, as well as her skills

in image manipulation and optimization.

‘’Jess has a diverse talent set that appeals

to both her co-workers and our clients,’’

noted Catherine Fiasconaro, Director of

SpencerLab, ‘’Her ability to coordinate and

implement a project’s dual business and

technical perspectives adds distinctive value

for SpencerLab clients.’’

Ms. Roy earned a Bachelor of Science in

Imaging and Photographic Technology with

a minor in Applied Imaging Systems at the

Rochester Institute of Technology.

About the SpencerLab Digital

Color Laboratory Since 1989, Spencer & Associates Publishing,

Ltd. has been internationally acclaimed

for its expertise in Color Print Quality and

Consumable Yield. The SpencerLab Digital

Color Laboratory and its product test division

is recognized as a leader in independent,

unbiased, digital color printing performance

evaluation. SpencerLab performs relevant,

competitive benchmarking and analysis for key

firms in the industry, providing comparisons

of product performance and evolutions

of software and hardware for digital color

peripherals.

Product ReleaseRecycling Times Magazine


SCC releases Odyssey components and first color NeverTAB PCR

S tatic Control Components (SCC) one of the world’s leading

aftermarket suppliers offers both toner and components to

remanufacture HP cartridges. SCC’s Odyssey color toners and

components can be used for the HP LaserJet Pro CP1025 a printer sold

worldwide that has a high cartridge replacement rate.

Also available from SCC are universal chips, seals, shipping protectors

and the tools and fixtures needed to remanufacture the HP cartridge.

Replacement drum unit chips are available now. OPC drums and shipping

protectors will soon be available to remanufacture the drum unit.

Ordering codes for some SCC products are shown in the table below:

SCC has also introduced the first NeverTAB PCR for color toner

cartridges to prevent toner additive build-up (TAB). These innovative

PCRs can be used in cartridges for more than 30 color printer applications

worldwide. In future, SCC plans to release a full line of NeverTAB PCRs for

a wide spectrum of monochrome and color applications.

TAB is the undesirable toner additive build-up that becomes embedded

in and on the surface of a PCR during the useful life of a toner cartridge.

On color PCRs, it appears as a colored layer. On monochrome PCRs, TAB is

a whitish-gray fi lm.

TAB creates an insulating barrier which stops the PCR from uniformly

charging and discharging the OPC drum. This malfunction can will lead to

print defects such as, backgrounding, hazing and streaking.

“This is what the industry has been waiting for these past 20 years,” said

Ed Swartz, CEO and founder of Static Control. “Our engineers have worked

for years and we have invested aggressively to develop this revolutionary

technology, because our customers need this product to compete and to

grow.”

For more information, please visit www.scc-inc.com.

SCC products code Description

HP1025DUCHIP Dedicated replacement chip

U32CHIP-C

Universal replacement chip for HP CP1025, CP1525 & CM1415 MFP

U32CHIP-K

U32CHIP-MA

U32CHIP-Y

HP1320FMHCAP Foam hopper cap

HP26FMHCAP Foam hopper cap

HP26RISEAL Rigid insertable seal for the HP 2600 and qualifi ed for the CP1025

HP1025THSHPROT Toner hopper shipping protector for the HP CP1025

HP1025HEJIG Hopper entry jig

HP1025DBSPACER Doctor blade spacer tool for HP LaserJet Pro CP 1025 cartridge

HP26HETOOL Hopper/Waste bin entry tool for HP2600

Color Product code

Monochrome

NVRTABPCR-H12OS

NVRTABPCR-H1505

NVRTABPCR-4KOS

NVRTABPCR-9KOS

ColorNVRTABPCR-H1525

NVRTABPCR-HP46

UniNet intros color printer components

P rinter part manufacturer UniNet has introduced toners

and components for HP, Kyocera and Brother color

printers. UniNet announced Absolute Colortoner for

Kyocera FS C5150 laser printers. The Kyocera printer can print

23 pages per minute (ppm) both in color and monochrome with

resolution up to 600 x 600 dpi. The printer cartridges (TK-580/582)

are rated at 3,500 pages for black and 2,800 pages for color images.

Also available are X Generation color toners and components for

Brother HL-4570, 4150 and 4140 color printer series. These Brother

printers are targeted at small businesses and workgroups where color

printing is a necessity. They can print 30 ppm with resolution up to

600 x 2400 dpi.

In addition, UniNet released X Generation color toner and

components for HP M551 printers. The HP LaserJet Enterprise 500

Color M551 laser printer is rated at 33 ppm with 1200 x 1200 dpi print

resolution. Toner cartridges are rated at 5,500 and 11,000 pages for

the black and 6,000 pages for the colors.

About UniNetUniNet is a high-quality manufacturer and solutions provider to

OEMs and remanufacturers worldwide. It is also a leading distributor

of laser printer toners, chips, MFP, ink jet, copier and printer cartridge

recycling components. UniNet offers a wide and complete selection

of its brand name products comprising: X Generation, Absolute Color

and Absolute Black toners, Unichips powered by UniNet Innovative

Technologies, Unidrums and Unirollers. The UniNet product line also

includes wiper blades, PCRs, MAG rollers and doctor blades among

other machine parts, components and consumables.



MSE unveils comaptible toner cartridges

M SE released toner cartridges

that are compatible with the

HP color LaserPro CP1025nw

and M175nw printers. First introduced in

November 2010, the LaserPro CP1025nw is HP’s

first ePrint, color laser printer, with resolution

up to 600 x 600 dpi.

MSE says all products pass market testing

protocols including, environmental stress,

accelerated aging, shipping simulation and ISO

19798 testing.

These alternative toner cartridges can

perform as well as the OEM product, MSE

claims. For detailed yield and cost per page

information, see table1.

Also available are the high-yield toner

cartridge for Lexmark T650 series printer, which

can print 36,000 pages. These cartridges are

compatible with Lexmark T654dn, T654dn,

T654dtn, T654n and T656dne,see table2.

First released in November 2008, the Lexmark

T650 printer series are designed for heavy print

volumes.

The multiple patented and proprietary

technologies for Lexmark cartridges ensure

reliability and quality, MSE claims.

Each MSE cartridge is tested to the fuser's

life in order to make sure the toner does not

cause buildup on the fuser. Multiple proprietary

technologies and custom fi xtures are applied to

upgrade the cartridges and prevent leakage.

About MSE MSE is the largest USA based remanufacturer

and is acclaimed as one of the leading edge

innovators in the marketplace. MSE has

pioneered the process of “Intelligent Re-

Engineering” as applied to remanufactured

printer consumables which is a protocol that

employs patented technologies, proprietary

processes. MSE has multiple certifications and

accreditations including ISO 9001 and 14001.

MSE prides itself on offering after sales

support to its dealers through its consultative

sales and marketing programs. MSE is a global

entity with sales and distribution in Canada,

Europe (UK and the Netherlands), Israel, Brazil,

California, and Pennsylvania.

Product OEM part No. MSE part No. MSE yield OEM yieldCost per page (US cents)

MSE OEMMSE brand T651X11A/T654X21A 02-24-65162 36,000 36,000 1.0 1.4

Private label brand T651X11A/T654X21A 02-24-65122 36,000 36,000 1.0 1.4

Orink unveils toner cartridges for Xerox

U niversa l toner car t r idges

f o r t h e X e r o x P h a s e r

3140/3155/3160 printers are

now available in China with the announcement

by Shanghai Orink Infotech Co., Ltd (Orink).

The 3140/3155/3160 laser printers can print

24 pages per minute with print resolution up

to 600 x 600dpi. Their fi rst-page-out time is 8

seconds and they can print up to 12,000 pages

per month.

Details are shown in the following table:

About OrinkSince 1996, Shanghai Orink Infotech Co.,

Ltd, a member of the Orink Group, has

been committed to playing a leading role

in supplying printer supplies in China. With

a large manufacturing base in South China

covering 45,000 square meters, and with

nearly 2,000 employees, Orink is in a position

to supply the full range of ink cartridges, toner

cartridges, bulk ink, ink refills, ribbons, and

related consumables, such as, toner parts,

printer components and accessories, inkjet

paper and other parts and consumables.

Article No. Printers Colors OEM No. Yield

LX3140/3155/3160 Xerox Phaser 3140/3155/3160 Black 3140A/3155A/3160A 1500

LX3140H/3155H/3160H Xerox Phaser 3140/3155/3160 black 3140B/3155B/3160B 2500

MSE part No Color MSE yield OEM yieldCost per page (US cents)

MSE OEM

02-21-31014 Black 1,200 1,200 4.2 4.8

02-21-31114 Cyan 1,000 1,000 5.7 6.9

02-21-31214 Yellow 1,000 1,000 5.7 6.9

02-21-31314 Magenta 1,000 1,000 5.7 6.9

▲▲ Table1

▲ Table2



MMC releases high-yield, compatible toner cartridges

C hinese printer remanufacturer

Much More Color fu l (MMC)

i n t r o d u c e d c o m p a t i b l e

monochrome toner cartridges for Epson, HP,

OKI and Xerox printers to welcome the New

Year. MMC claims these toner cartridges can

print up to 24,000 pages with sharp, high quality

images.

Details are shown in the following table:

About MMCMMC, an initialism for “Much More Colorful”,

is owned by Zhuhai Gree Media Technology Co.,

Ltd. It was established in 1986 as a joint venture

affi liated with the Gree Group Company, Zhuhai

Gree Media Technology Co., Ltd. is one of the

earliest and largest manufacturers of imaging

supplies in China with a monthly output of 4

million ink cartridges, 300,000 toner cartridges

and 500,000 ribbon cartridges.

MMC part number OEM part number Page yield Suitable printers

GT-HCE390X HP CE390X 24000 HP Laserjet Enterprise M4555h/4555f/fskm MFP

GT-E6200H Epson SO50166 6000 Epson EPL-6200/6200L

GT-X4118 Xerox 006R01278 8000Xerox WorkCentre 4118/4118P/4118X/ Xerox FaxCentre 2218

GT-O410S OKI 43979201 3500 OKI B410/430/440

GT-O430H OKI 43979202 7000 OKI B430/440

GT-O4400S OKI 43502301 3000 OKI B4400/4600

GT-O4600H OKI 43502001 7000 OKI B4600

Thermal treated toner from Goat Labs

G oat Labs B.V. ( Wijchen, The

Netherlands) has released

the i r improved, Ther mal

Treated ProColor Toner, which is claimed to

change the way printing is done. These toners

use a new production process which leads to

a better printing result, Goat Labs claims. The

technology consists of shaping and rounding

conventional toner particles by thermal

treatment. It also adds fine particles to the

rounded powder material. As the heated toner

cools, the toner particles take on a spherical

shape.

By using Thermal Treated ProColor Toner,

printed images of a high quality can be formed

with an excellent transfer rate, according to

Goat Labs. The improved toner offers similar

printing quality as the OEM, but at a lower

print cost.

W i t h t h e n e w p r o d u c t i o n p r o c e s s ,

conventional toner particles become uniformly

spherical in shape.

The spherical and uniform shape of Thermal

Treated ProColor Toner contributes to create

highly detailed images in vivid colors, the

company reports.

The new process will offers end users the

roundness benefi ts comparable to chemically

produced toner at the cost of traditionally

shaped mechanically produced toners, Goat

Labs claims.

For more information, please contact +31

(0)24 388 22 33, [email protected] or visit

www.goat-labs.com.

About Goat LabsGoat Labs was founded in 1996 as Oasis

Imaging Products B.V. For the past few years

they have been a main supplier for European

toner cartridge remanufacturing companies.

Based in the Netherlands their expertise stems

from Dutch engineering technology and

research. Always in touch with the most recent

developments, Goat Labs’ technology provides

reliable cartridge remanufacturing solutions

throughout Europe.

OEM NewsRecycling Times Magazine


An American icon falls: Kodak files for Chapter 11 bankruptcy

E arly Thursday morning, January

19, Eastman Kodak Company

filed for bankruptcy protection at

the United States Bankruptcy Court in lower

Manhattan. The filing was anticipated by many

observers as the 131-year old American icon

has been struggling since 2004 to reclaim its

once leading position in the imaging industry.

Unfortunately, it simply ran out of cash.

According to a New York Times article,

“Citigroup is providing Kodak with $950 million

in fi nancing to allow the company to keep going.

Kodak plans to continue operating normally

during bankruptcy.” Under Chapter 11, the

company will be protected from creditors and

allowed to shed hundreds of millions of dollars

in pension obligations, a gloomy prospect for

ex-Kodak employees. It will also undergo a

court-supervised restructuring plan that will

include patent litigation and the sale of patents

and other assets, such as, segments of the

business that have already been split in a recent

corporate overhaul.

A possible bailout by the U.S. Government

is considered highly unlikely,

although bailouts were common

among banks and automobile

makers in the past decade.

Unfortunately, Kodak does not

fall into the category of a major

American industry.

George Eastman’s dream in

founding Kodak in 1881 was

to make photography available

to the masses by introducing

roll film as a substitute for the

large glass plates that were in use at the time.

That dream was realized for black-and-white

photography as milliions of consumers were

able to snap photos with relatively inexpensive

cameras.

The ensuing film, processing and camera

businesses enabled the company to grow

robustly in the years that fol lowed. The

invention of Kodachrome came as another

blockbuster product, propelling Kodak into the

second half of the 20th century.

Kodak’s downfall is attributed to its inability

to make the leap from analog to digital

photography, i.e., from chemistry to electronics.

Digital photography decimated the demand for

traditional fi lm. Smart phones, with their built-in

cameras, took over the low-end camera market,

a segment long ago dominated by the Kodak

Brownie.

A Kodak CEO once explained the diffi culty in

making the transition. Stating that the worldwide

Kodak organization was like an elephant, he said

the task of refocusing the organization is “like

teaching an elephant to tap dance.”

Brother and Canon to build new printer plants in Asia

B rother will spend $12 million

USD building a new printer

factory in the Philippines to

expand their printer businesses. An additional

$42 million will be invested in the new

facility after its establishment. The new plant

will be located in Tanauan City, Batangans,

Philippines, due to its plentiful manpower

supply and human resources with English

language skills.

Construction is slated to

begin in February 2012 and

start-up is scheduled for April

2013, according to Brother.

The factory will focus on the

manufacture and sales of

parts for inkjet and all-in-one

printers.

B ro ther now has four

manufacturing facilities for its

printing business: one in Asia,

and the other three in China,

Malaysia and Vietnam.

Canon also announced plans to invest

about $195.3 million in establishing a digital,

multifunctional printer factory in in Prachin

Buri province, Thailand. The Canon inkjet

printer plant in Thailand was impacted by the

Thailand fl ood in 2011.

The expected increase in future demand for

competitively-priced, multifunction devices has

created a pressing need for Canon to secure

necessary production capacity to ensure the

company can respond in a fl exible manner.

Canon plans to commence construction

of the new plant in February 2012 with

operations scheduled to begin in April 2013.

About 1,000 workers are expected to be

employed at the facility.



Kodak sues Apple, HTC, Fujifilm, Samsung for patent infringement

I n the first 20 days of 2012, Eastman

Kodak Company (Rochester, NY ) fi led

lawsuits against Apple (Cupertino, CA),

HTC (Taoyuan, Taiwan), Fujifi lm (Tokyo, Japan)

and Samsung (Seongnam, Korea), alleging the

infringement of proprietary digital imaging

technology. Another complaint filed with the

U.S. International Trade Commission (ITC)

early in January 2012, specifically claims that

certain Apple iPhones, iPads, and iPods, and

some HTC’s smartphones and tablets infringe

Kodak patents that relate to technology for

transmitting images. Kodak also says that several

HTC smartphones infringe a patent that covers

technology related to a method for previewing

images which is already the subject of pending

actions against Apple.

In its ITC complaint against Apple and HTC,

Kodak is seeking an exclusion order preventing

the importation of infringing devices, including

mobile telephones and wireless communication

devices featuring digital cameras. The suits

against Apple and HTC were filed in the U.S.

District Court Court for the Western District of

New York.

Kodak alleges infringement of the same

patents and is seeking to permanently enjoin

Apple and HTC from further infringement, as

well as the recovery of damages.

The complaints against Apple and HTC assert

infringement of the following patents:

• U . S . P a t e n t N o . 7 , 2 1 0 , 1 6 1 –

“Automatically Transmitting Images from an

Electronic Camera to a Service Provider Using a

Network Confi guration File”

• U.S. Patent No. 7,742,084 – “Network

Confi guration File for Automatically Transmitting

Images from an Electronic Still Camera”

• U.S. Patent No. 7,453,605 – “Capturing

Digital Images to be Transferred to an E-Mail

Address”

• U.S. Patent No. 7,936,391 – “Digital

Camera with Communications Interface for

Selectively Transmitting Images over a Cellular

Phone Network and a Wireless LAN Network to

a Destination”

The complaints against HTC also assert

infringement of U.S. Patent No. 6,292,218

(“Electronic Camera for Initiating Capture of

Still Images While Previewing Motion Images”),

which is the same patent at issue in the pending

ITC action initiated by Kodak in January 2010

against Apple and Research In Motion (Waterloo,

Ontario, Canada).

The complaint, filed in U.S. District Court

for the Western District of New York, alleges

that certain Fujifi lm digital cameras and certain

Samsung tablets infringe patented Kodak digital

imaging technology.

“Kodak has long been in discussions with

Fujifilm, asking the company to do what more

than 30 other companies have done already and

take a license for their use of our pioneering

digital imaging technology,” says Timothy M.

Lynch, Chief Intellectual Property Offi cer, Kodak.

“Not only have we fa i led to reach an

agreement, but Fuji resorted to fi ling suit against

us in October in what was a thinly-veiled attempt

to redirect attention from their continued use

of Kodak patented technology. There’s a basic

issue of fairness that needs to be addressed.

The failure to appropriately compensate Kodak

for the unauthorized use of our patented

technology impedes our ability to continue to

innovate and introduce new products.” Kodak

claims.

T h e c o m p l a i n t a g a i n s t Fu j i a l l e g e s

infringement of the following fi ve patents:

• U.S. Patent No. 5,493,335 – “Single

Sensor Color Camera With User Selectable

Image Record Size”

• U . S . P a t e n t N o . 6 , 2 9 2 , 2 1 8 –

“Electronic Camera For Initiating Capture of Still

Images While Previewing Motion Images”

• U . S . P a t e n t N o . 6 , 5 7 3 , 9 2 7 –

“Electronic Still Camera For Capturing Digital

Image and Creating a Print Order”

• U . S . P a t e n t N o . 6 , 4 4 1 , 8 5 4 –

“Electronic Camera With Quick Review of Last

Captured Image”

• U . S . P a t e n t N o . 5 , 1 6 4 , 8 3 1 –

“Electronic Still Camera Providing Multi-Format

Storage of Full and Reduced Resolution Images”

“We have invested hundreds of millions of

dollars creating our pioneering patent portfolio,”

said Laura G. Quatela, Kodak’s President and

Chief Operating Officer. “We’ve had numerous

discussions with both companies in an attempt

to resolve this issue, and we have not been able

to reach a satisfactory agreement.”

The complaint against Samsung alleges

infringement of the following fi ve patents:

• U . S . P a t e n t N o . 6 , 2 9 2 , 2 1 8 –

“Electronic Camera For Initiating Capture of Still

Images While Previewing Motion Images”

• U . S . P a t e n t N o . 7 , 2 1 0 , 1 6 1 –

“Automatically Transmitting Images from an

Electronic Camera to a Service Provider Using a

Network Confi guration File”

• U.S. Patent No. 7,742,084 – “Network

Confi guration File for Automatically Transmitting

Images from an Electronic Still Camera”

• U.S. Patent No. 7,453,605 – “Capturing

Digital Images to be Transferred to an E-Mail

Address”

• U.S. Patent No. 7,936,391 – “Digital

Camera with Communications Interface for

Selectively Transmitting Images over a Cellular

Phone Network and a Wireless LAN Network to

a Destination”.



Sharp and Close the Loop focus on cartridge recycling

P rinter vendor Sharp is working with the recovery

company Close the Loop to launch a cartridge recycling

program that will keep e-waste from landfills The

program is called “Products Stewardship.”

Customers who are identified as users of multiple Sharp devices

will be given dedicated collection bins for cartridge disposal. These

cartridges will then be removed and recycled at Sharp’s expense.

Waste toner, plastics and steel materials that are recovered will be

reused for manufacturing.

A Sharp spokesperson explained, “Product Stewardship is a strategy

to address the environmental aspects of a product from its inception,

design, use, collection and recycling with the aim of zero additional

landfi ll.

Sharp’s new recycling program reduces cartridges going to landfi lls

from 100% to 0% of collected cartridges.”

Consumers and businesses who are interested in taking advantage

of the program can contact their Sharp dealer or account manager for

more information.

New label printer from Brother targets SOHO market

P rinter maker Brother has developed a direct thermal,

label printer targeting the small office/home office

(SOHO) market. Brother claims its QL-700 printer can

print 93 labels per minute.

The ‘plug and print’ printer allows users to print directly from a PC

without the need to install drivers or software.

Brother’s Managing Director, Phil Jones, says: “Our continued

investment and development in this market demonstrates our

unwavering commitment to support resellers.”

The QL700 can be used to

produce ID cards and to put QR

codes onto products, two specific

areas for which there is growing

demand, Brother claims.

Brother has a 36.1% share of

the label printer market with sales

increasing 70% between 2009/2010

and 2010/2011.

OKI partners with Agiliant

O KI Data Americas (Mount

Laurel, NJ) has partnered with

Agiliant Inc. (Kirkland, WA)

to provide a fully integrated IT management

and maintenance solution. This alliance is

among the first of its kind, and will allow

dealers the opportunity to provide end-to-end,

integrated Managed Network Services (MNS)

and Managed Print Services (MPS) solutions to

customers.

The two primar y components of the

alliance advance Agiliant’s MITOS (Managed

Information Technology and Output Services)

offering by providing dealers in the AAN

(Agiliant Affi liate Network) with a standardized

product suite and technology platform that

streamlines operations, shortens sales cycles

and automates many of the integration

requirements for building and delivering

managed services. Agiliant will incorporate

key aspects of OKI’s TMP (Total Managed

Print) Portal into its business processes to

standardize asset and life cycle management,

sales and delivery components. In addition,

OKI’s broad portfolio of award-winning

printing solutions will be offered as a preferred

printer brand within Agiliant’s MITOS solution

suite throughout the AAN.

“OKI has been at the forefront of helping

channel partners ef fect ively enter the

document output management space to

embrace the accelerating convergence of the

industry,” said Tim Brien, Director of Managed

Print Services at OKI Data Americas.

Gary Stevens, Chief Executive Officer of

Agiliant, Inc., said: “OKI’s prominence and

expertise within the Managed Print Services

arena and innovative TMP solution make OKI

an exceptional fit as a foundational product

and strategic partner to Agiliant.”

Edward Crowley, CEO of Photizo Group

says: “Most of the major players (Xerox, HP

and Canon) are offering these capabilities

through their direct organizations. But this is

the first program I have seen which actually

targets bundling the services together for the

BTA channel.”

About AgiliantAgiliant is a master managed services

provider of information technology (IT )

solutions. These solutions optimize the IT

function of organizations of all sizes to better

meet their specifi c and changing needs, while

reducing costs and diminishing the many

business risks and vulnerabilities that reside

within the corporate IT infrastructure.



New monochrome printers from Ricoh

R icoh has introduced a line of

monochrome, multifunctional

printers (MFPs) for busy people

in offi ces ranging in size from 10 to 30 workers.

The new printers are Aficio 5200S/SP, 5210SF/

SP and 5210SR series, which offer monochrome

copy, print, and fax capabilities plus color

scanning with printing speeds of 47-52 pages

per minute (ppm). They are integrated with

the Ricoh @Remote Intelligent Management

System for optimizing device fl eets.

Designed to reduce cost, these space-saving

MFPs can expand from desktop models to fi ve-

tray floor-standing powerhouses, according to

Ricoh. The printer cartridge can produce 25,000

pages.

R i c o h h a s a l s o r e l e a s e d i t s f i r s t A 3

monochrome printer in America with optional

internal f inishing. These new printers —

the 2352/MP, 2852/MP and 3352/MP— can

automatically double-print and staple sets up to

11 by 17-inches without increasing the system’s

footprint. The security and mobility of the

compact printers make them ideal for a busy

office environment. Users can Scan-to/Print-

from a USB thumb drive or SD card for many fi le

formats, including PDF, JPEG and TIFF.

The new machines can print at 23-33 ppm

with scan/copy/print/fax configurations. Ricoh

claims the new “I”-style design–cube-shaped

in neutral grays with a footprint of 23 by 26

inches–helps squeeze big productivity into

compact offi ce environments.

In addition, the new printers meet with

DataOverwriteSecurity System (DOSS) and Hard

Disk Drive (HDD) encryption capabilities. They

are also Energy Star certified with a recovery

time of less than 10 seconds.

Reaction mixed to Indigo print deinking trial

F rance’s consumables manufac-turer,

Arjowiggins Graphic, together with

Hewlett-Packard, has successfully

completed a deinking trail for digital paper

carrying an Indigo printed image. According to

Arjowiggins Graphic, the deinked paper waste

contained 5% HP Indigo printed paper.

The trial achieved “saleable, high-quality

deinked pulp suitable for coated or uncoated

paper production”.

The HP Indigo prints were made on a variety

of coated and uncoated wood-free papers.

Pinni Perlmutter, Director of Technology at

HP Indigo comments, “HP was pleased with this

successful deinking result, which involved over

9 tonnes of HP Indigo prints.”

However, deinking trade group Ingede,

the International Association of the Deinking

Industry, questioned the value of the trial. Its

concern is based upon the fact the test was

carried out at a highly specialized Greenfield

site, a Bright White Offi ce Paper mill, rather than

at a standard deinking plant.

Ingede’s Axel Fischer said, “These results are

interesting, but not surprising.”

Axel Fischer also added that this is not proof

that it will work in every mill; this is not a model

for a general deinking plant; and, it does not

change our attitude of the deinkability of Indigo

prints.

Xerox acquisition expands MPS

X erox has acquired Canadian

managed print services (MPS)

provider LaserNetworks in a

move to expand its MPS operations across

Canada. LaserNetworks provides MPS solutions

i n c l u d i n g p r i n t

dev ice t racking,

c e n t r a l i z e d

service, supplies

management and

document routing.

Headquartered

in Oakville, Ontario,

LaserNetworks currently offers support

services for more than 40,000 print-related

printers in offices across Canada. There are

189 employees in sales, services and business

operations at LaserNetworks.

According to the contract, LaserNetworks

will become a wholly-owned subsidiary of

Xerox Canada. Chris Stoate, LaserNetworks

Founder and CEO, will continue to lead the

company.

“Our acquisition of LaserNetworks expands

our services footprint in Canada, enhancing

our capabilities and distancing us from our

competitors. It is a further evidence of Xerox’s

transformation into a services-led, technology-

driven company,” said Mandy Shapansky,

President and CEO, Xerox Canada.

“By becoming part of such an esteemed

company with wel l -respected industr y

leadership, we exponentially increase our

ability to deliver more customer value,” said

Stoate. “We’re combining our collective

industry expertise and innovative technologies

to help our clients take full advantage of the

benefi ts managed print services bring to their

workplaces.”

FeaturesRecycling Times Magazine


India: unraveling its market mysteriesby Mr. Sanjeev Mahajan, Vice President, Sales, NAND ipl

India todayIndia is no longer seen in the Western world as the land

of maharajas and snake charmers. As the Indian consumer

economy grows rapidly (it is currently the world’s fourth

largest) and as it integrates more completely with the rest of

the world, more global businesses realize that if they are to

succeed and grow they must do business with India. Those

who have not had this experience must learn just how India

works, its purchasing policies and practices, and its various

market segments, in order to know where to begin.

India’s imaging marketThe Indian market for printers and consumables is huge

and rapidly growing. Last year, its inkjet printer and copier

business grew by 15% to 20% while laser toner printers

expanded by 20% to 30%. Laser printer sales in the fiscal

year ending March 31, 2011 were 1,560,000 units creating an

installed base of 6,000,000 machines.

Photocopiers and MFD (multi-function device) sales in 2011

were only 177,000, resulting in an installed base of 600,000

machines. Inkjet printer sales were approximately 1,450,000

units, bringing the installed base to about 5,000,000 devices.

Color laser printer sales approached 270,000, expanding the

base to approximately 670,000 installations. Color copier

sales comprised some 25,000 new and used machines, for an

estimated base of 90,000 installations.

For the last 6 or 7 months, sales of used copiers, MFDs and

laser printers were virtually zero as the government cracked

down on such imports treating them all as e-waste. This has

resulted in new copier sales growing faster than ever before.

Sales of laser printer toner cartridges are estimated at

24 million units and inkjet cartridges at almost 40 million

units in FY 2011 (including OEM cartridges, compatibles,

remanufactured and refilled cartridges, and acounterfeit

cartridges). The total value of printer sales was Rs 20 billion

(US$ 410 million) and printer consumables sales was Rs 43

billion (US$ 845 million). Roughly, imaging components as

raw materials worth Rs 3 billion (US$ 65 million) are imported

into the country. As per a rough estimate, the cartridges

ecosystem today consists of around 10 OEM Vendors, 100 re-

manufacturers, and 200,000 re-fi llers which make for a thriving

aftermarket industry comprising of largely small, unorganized

players spread all across the country and servicing all

segments of users. They offer users a choice of lower priced

after-market products which even with minor or major

quality issues still satisfactorily meets their needs and budget

constraints.

Government purchasesGovernment sales in India last year accounted for about

28% for laser printers and 41% for digital copiers and

MFDs. Consumables sales recorded a lower percentage of

government sales at 20% and 30% for laser printers and

copier/MFDs, respectively. The lower share of government

purchases for consumables is due to the lower productivity

(print outs per employee per month) in government and

higher sales of hardware to governments due to budget

availability, direct sales push and corruption. I personally

think the share of government business is much larger than

the above fi gures suggest as many purchases go unaccounted.

The reasons: government sales to companies are often

unreported, industry observers have their own yardsticks in

making estimates as little offi cial published data exists and the

Indian government does not collate purchase data centrally.



Various estimates suggest that government purchases last year

comprised Rs 3000 billion rupees (US $61 billion) but, given

the amount of paperwork our country creates for its citizens

and companies, the value of printer consumables should be a

much larger fi gure.

Government structureThe Indian government consists of both the Central

Government (federal and national agencies) and 35 state and

union territories. Each territory has its own government with

its own purchasing authorities and organizations. Also, each

has its own unique set of rules and policies. However, these

usually conform to the central government’s overall laws and

policies and they follow similar procedures even if the tender

notice/documents and sometimes paperwork is published in

(and sometimes has to be submitted in) the local language.

Because India has 16 of f ic ia l languages, winning

government contracts across different states is a daunting

task, unless one has local offi ces and local staff in each state

one wishes to operate in. To make it even more challenging,

local taxes are different in all states and prices have to be

adjusted to account for this.

The value added tax ( VAT) on IT items is 4%, while non-IT

electronic items are taxed at 12.5%. The consumer sales tax

(CST) is 2%. Toner cartridges for copiers/MFDs and printers,

using all-in-one (AIO) toner cartridges containing OPC drums

and chips) are unfortunately treated differently in different

states. This discrepancy leads to internal illegal trade and grey

market practices in different territories.

Government also includes more than 560,000 local village

(panchayat) and district level (546 districts exist in India)

governments and over 3,000 municipalities/corporations in

cities that sometimes buy locally.

The government segment also includes the large public

sector organizations where government is the major

shareholder. This includes most of the largest banks, insurance

companies and large oil companies, defense production

enterprises and autonomous organizations backed by public

funds.

For those interested in selling cartridges, it is fortunate that

the demand for laser toner cartridges is estimated to grow

faster in the Government segments. In FY11 government

projects and the large education and health segments were

signing major contracts. OEM and even smaller Vendors

clued into the Indian economy are increasingly targeting the

ministries of defense, oil and gas, infrastructure and power

sectors which are dominated by the public sector companies

due to huge investments in these segments for rapid growth

and higher profi tability.

Purchasing authoritiesBelow are some details of the government purchasing

authorities and policies from the perspective of printers,

copiers, stationery and the offi ce consumables business. The

acronyms listed will become familiar when you deal with the

government in India

History of purchasing reformsDGS&D–DGS&D is the Central Purchase and Quality

Assurance Organization for the Indian Government,

Department of Supply, and Ministry of Commerce. For more

information, visit: http://www.dgsnd.gov.in/about.htm In

the year 1860, the British Government evolved a concept

of Central Buying and set up an India Stores Department in

London in order to meet procurement needs of the Indian

Government. DGS&D was established in 1951 in its present

form for rendering procurement services to Central and State

Governments by placing Rate Contracts for common user

items and contracts against their ad hoc demands. DGS&D

continues to be the Nodal Agency of the Indian Government

for its purchasing policies and procedures.

With ad hoc procurement decentralized in December,

1991 the DGS&D’s main function today is to conclude rate

contracts and ensure quality compliance of purchases made

under DGS&D contracts. Under rate contracts, Vendors must

guarantee that prices quoted are the lowest selling price

across all categories. This provision sometimes leads to the



government paying higher prices when competition offers

lower prices and newer models launched in the market are

unavailable to government buyers until they are included in

the next rate contract.

Since 2007 e-tendering and procurement has become

mandatory for government purchases. Please see these links

for more details: http://dgsnd.gov.in/E-tendering.htm and

http://www.dgsnd.gov.in/p1.pdf Since December 2011 it is

mandatory for all government buyers to comply with e-tenders

and electronic/web-based procurement.

Hewlett-Packard laser printers sold under DGS&D comprise

the full range of these devices: http://h20426.www2.hp.com/

campaign/dgsd/in/en/LJPrinters_mfp.html Annual service

contracts are also signed by DGS&D http://www.dgsnd.gov.in/

admn.htm Tenders for the purchase of printer consumables

are issued by Government bodies under such notices http://

stqc.gov.in/content/supply-printer-cartridges

Please note that in an effort to encourage open competition

and new Vendors, to reduce corruption and secure the lowest

prices, the Government incurs a huge cost in procurement

and long delays for even petty purchases. Of course, the

Government provides rules and procedures to avoid this by

ensuring that the organization’s head and indenting authority

can procure small, urgent requirements up to a value of Rs

50,000 (~US$1,000) at his discretion

Much corruption followed this loophole. In 1981, it was

made incumbent on all Central Government Departments,

their attached and subordinate offi ces and other organizations

financed and/or controlled by the Government located at

Delhi/New Delhi to make all local purchases of stationery

and other items required by them only from the Central

Government Employees Consumer Cooperative Society Ltd.

(Kendriya Bhandar) in New Delhi. Only if the Society was

unable to supply a particular item, was it permissible for them

to make local purchase from other sources. Subsequently,

instructions were issued in 1987 and 1994 bringing Super

Bazar & NCCF (National Consumer Co-operative Federation)

under this Government circular.

The reforms in Government procurement scrapped

such dispensations which stood withdrawn as of July 1,

2005, thereby making the Government organizations

competitive and self-supporting. But, ad hoc circulars http://

kendriyabhandar.co.in/activities.htm have ensured that,

“in view of the avowed objectives of the co-operative

movement to ensure supply of goods and services to the

consumers at the most economical and competitive prices

and taking note of the changed concepts of marketing, it has

been decided to adopt the following dispensation in respect

to all Central Government Departments, their attached and

sub-ordinate offi ces and other organizations fi nanced and/or

controlled by them in making the local purchases of stationery

and other items from KB/NCCF”

KB – Kendriya Bhandar

http://kendriyabhandar.co.in/ Kendriya Bhandar has been supplying stationery and offi ce

equipment including furniture, computers, photocopiers, fax

machines, furniture etc. to Central Government Ministries and

Departments, public sector undertakings, autonomous bodies

etc. from its Stationery Offi ce at R. K. Puram, New Delhi and

various Regional offi ces since 1981.

Over this period, Kendriya Bhandar has developed expertise

in supplying the office stationery requirement to Central

Government organizations at competitive prices. The selling

price prevailing at Kendriya Bhandar is taken as a benchmark

for procurement of items by Government departments.

NCCF - National Cooperative Consumers’

Federation of India Limited

http://nccf-india.com/organization.php The National Cooperative Consumers’ Federation of India

Limited (NCCF) is the apex federation of the consumer

cooperatives in the country. NCCF was set up on October 16,

1965 and is administered under the Multi-State Cooperative

Societies Act 2002. The present membership of the NCCF is

136 comprised of Primary Co-Op Stores, Wholesale Societies,

State level Consumer Cooperative Federations, National

Cooperative Development Corporation and the Government

of India. The commercial operations of the NCCF are handled



through its headquarters at New Delhi and 34 branches/sub-

branches located in the state capitals and other important

procuring centers in different parts of the country. NCCF has

total revenues of RS 13.2 billion (US$ 260 million)

APTS – Andhra Pradesh Technical Services

http://www.apts.gov.inThis is the s ingle state in which Andhra Pradesh

government’s purchasing organization operates. It is one of

the best buying organizations created by any state government

and was a pioneer in e-procurements and online auctions (for

some products and contracts).

It frequently kills competition when dealers/suppliers

are asked to submit letters of authorization from OEMs that

supply the printers/copiers/MFD being procured. This implies

that the OEM in effect quotes a price on a single tender basis

as all his dealers are usually coached to quote prices within

a narrow price band and avoid competition. Bidders are

required to have local offices and a minimum turnover and

also one or two years similar past experience and track record

before quoting. They do not allow the sale of remanufactured

or compatible cartridges. However counterfeit cartridges

sometimes are passed by these organizations knowingly or

unknowingly.

In general, all electronics and IT products are freely

importable, with the exception of some defense related items.

The import of second-hand computers including personal

computers, laptops, printers, remanufactured toner and

refurbished or reconditioned spares is restricted and should

be treated as e-waste and neither be resold nor traded .

Please visit the following links for a tender for procuring HP

consumables needed by the user:

http://www.apts.gov.in/Tenders/rfp-consu-hp-ghmc-final.

pdf

http:// www.aponline.gov.in/apportal/departments/

departments.asp?dep=17&org=120&category=about

Sales & service organizationsDespite the picture presented here of a complex hierarchy

of departments, ministries, territories and regulations, there

is a light at the end of the tunnel. There exist in India, many

experienced sales persons, agents and service organizations

highly qualifi ed to assist you in dealing with these profi table

markets in India .They can be authorized to quote on

your behalf and represent you at all stages with proper

documentation. They will exceed your expectations, if you

select your representatives with care.

Exhibition Timetable

March 22 – 24, 2012ReIndia Expo Bombay, Indiawww.rechargermag.com

April 18 – 19, 2012ITEXLas Vegas, USAwww.itexshow.com

May 23 – 25, 2012RechargRussia ExpoMoscow, Russiawww.rechargrussiaexpo.com

May 30 – Jun 1, 2012ReciclaMais ExpoSao Paulo, Brazilwww.reciclamais.com

February 19 -22, 2012D•PES Digital Printers & Engravers Expo 2012Dongguan, Chinawww.chinasignexpo.com

March 6 -8, 2012Paperworld Middle East

Dubai, UAE

www.paperworldME.com

January 28 – 31, 2012PaperworldFrankfurt, Germanywww.messefrenkfurt.com

Organized by

October 15 - 17, 2012CIFEX

Zhuhai, Chinawww.iRecyclingTimes.com



Status and forecast: the printer industry in China (part 2)By Zheng Xizhen

Import and export of printerFigure 1 and Figure 2 show the statistics and forecast for

China’s printer import and export volumes between 2008 and

2011, according to category.

• In 2010, laser printers accumulated an export volume of

18.6 million units and a total export value of USD 3.44848

billion, up 43% and 40% respectively over the fi gures in

2009 (export volume: 12.99 million units; value: USD

2.46363 billion).

• As for inkjet printers, the accumulated export volume

and value were 9.15 million units and USD 752.83 million

respectively in 2010, while the corresponding figures

in 2009 were 4.27 million units and USD 444.96 million,

which means the export volume and value had increased

for 114% and 69% accordingly.

• MFPs recorded an accumula-ted export volume of 42.43

million units, up 27% over 33.43 million

units in 2009, and a total export value of

USD 4.35424 billion, up 46% over USD

2.97674 billion in 2009.

• Dot-matrix printers exported

1.2856 million units, up 19.4% over 1.0766

million last year, which worth a total value

of USD 144.54 million, grew only 1% over

USD 143.13 million in 2009.

• Specialty printers accumulated

2.3 million units of export volume and

USD 254.49 million of value, which were

98% and 84% higher than 2009’s fi gures of

1.16 million units and USD 138.22 million

respectively.

Figure 3 and 4 show the statistics and

forecast for China’s printer import values

and volumes between 2008 and 2011.

• The accumulated import

volume and total value of laser printers

in 2010 were 4.12 million units and USD

586.04 million, up by 100% and 107% over

the data of 2.06 million units and USD

282.62 million in 2009.

• Inkjet printers recorded much

lower growth rates of 12% for the import

volume from 1.93 million units in 2009 to

2.17 million units in 2010, and 7% for the

total import value from USD 86.33 million

to 92.62 million.

▲ Figure1 China’s printer export volume and forecast from 2008 to 2011

▲ Figure2 China’s printer export value and forecast from 2008 to 2011



• 2.66 million units of MFPs were imported in 2010, worth

USD 160.69 million. These two figures were increased

by 62% and 51% than 2009’s 1.64 million units and USD

106.69 million.

• China has imported 1.2371 million units of dot-matrix

printers in 2010, grew 56.6% from 0.7901 million units

in 2009. The corresponding total value was USD 198.31

million, up by 51.6% from the USD 130.84 million of the

previous year.

• Import volume of specialty printers in 2010 reached 230

thousand units, which was 28% higher than the fi gure of

180 thousand units in 2009. Their total import value was

USD 73.44 million, which was 45% higher compared with

2009’s USD 50.75 thousand.

It is safe to conclude that 2010 is the best year for China’s

import and export of printers so far, supported by the turn

around of the overall economy.

From the perspect ive of demand

from various industries, the traditional

m a j o r c l i e n t s f r o m t h e f i n a n c i a l ,

te lecommunicat ion, transportat ion

and government sectors all recorded

slowdowns of growth rate in 2010, after a

substantial release of their purchase power

during 2009. Among these sectors, the

telecommunication, transportation and

government sectors all recorded growth

rates less than 5% YoY, while the fi nancial

and the media sectors even recorded

s l ight decl ines of purchase, which

consequently led to a slowdown of printer

sales. On the other hand, supported by

the favorable national policies on clean

energy and medical system reformation,

the demands from energy and health

care sectors of China have been boosted.

These two sectors recorded YoY growth

rates of 25.4% and 23.7%, as well as total

purchased units of 277.7 thousand and

197.6 thousand respectively in 2010, which

also enlarged their shares in the overall

printer market. As for the manufacturing

sector, printer demand was boosted by

7.8% with the rebound of their business.

However, the daily printing activities of

the manufacturing sector are relatively

small-volume tasks that do not require

high speed printing, and therefore the printers purchased are

mainly medium to low end products.

Prospect of China’s printer industryChina’s overall economic environment of 2011 was

complicated. The surging CPI (Consumer Price Index), the

appreciation of the Chinese currency, the price pressure

of various resources, and the pressures from industrial

restructuring as well as energy conservation and emission

reduction, all intertwined with each other to cast a shadow

over the domestic printer industry. However, I believe China’s

printer industry will always have greater opportunities than

challenges, regardless of how complicated the situation will

be. In the fi rst eleven months in 2011, China’s printer market

maintained a growth momentum, while various printer OEMs

actively promoted their products with unique features.

Printers at this stage have achieved technological maturity,

▲ Figure3 China’s printer import volume and forecast from 2008 to 2011

▲ Figure4 China’s printer import value and forecast from 2008 to 2011



especially in terms of their hardware. Any breakthrough on

printing quality and speed will inevitably increase the costs

of the device (at least in the initial period) while the benefi ts

for their market share will be limited. Considering gains and

losses, OEMs all tended to satisfy the present demands of

customers and the features of the mainstream printer models

launched in 2011 refl ected such a trend, in particular:

• Higher efficiency and low operating costs. Needless to

say, these are the top things for consumers to consider

when buying printers.

• Easy-to-use and convenient design. This is becoming

more and more important as a feature, following the

aging process of the population. To be free from the

monotonous pursuit of performance parameters, printer

OEMs now focus more and more on the user experience.

For instance, the WiFi-enable printer, mobile printing and

the latest cloud printing are some

typical examples.

• L ow carbon footpr in t , ‘ g reen’

and environmental friendliness.

Sustainable and low carbon society

is a long term development goal for

China, and the realization of such

features in office equipment is an

inevitable step for OEMs.

• Multi-functionalize. The shift from

single-function printers to inkjet or

laser-based MFPs is becoming more

and more prominent in the market

place.

As for the shipment and revenue for

China’s printer market during 2011, it

is unlikely to achieve the same good

performance of high growth rate seen

in 2010, but stable growth is expected.

However, the difference between OEMs

will also bring uncertainty, while issues

like wireless technology, mobile printing

and price competition among OEMs will

trigger market changes.

For the overall printer market in China,

inkjet and laser devices continue to

expand their market share, but the “less

popular” dot-matrix printers are able to

maintain, and even expand, their market

share because they focus on specific

industries and dedicated applications. Dot-

matrix printers have always held a strong position in fi nancial,

government, health care and postal sectors. When the overall

printer market is booming, dot-matrix printers also enjoy this

external momentum to boost their shipments, but when the

market is sluggish, their shipments usually remain stable.

According to a report from Lyra Research (Newton, MA),

the inkjet printer market is moving out of the global economic

recession and demonstrating a strong rebound, predicted to

last until 2015.

Currently, the market for inkjet devices is saturated in

developed economies like the US and Europe, while booming

in emerging economies like Latin America. In the long run,

MFPs will be the growth momentum for inkjet devices. The

overall MFP shipment is predicted to grow from a low of 60

million units during the financial crisis, to about 80 million

units in 2015.

▲ Figure6 Total sales volume and forecast for the Chinese

▲ Figure5 Total sales volume and forecast for single function printer from 2008 to 2013 in China



For China’s printer market in the next three years,

consumers’ demands will continue to shift from inkjet and

laser based single function printer to their corresponding MFP

devices, especially the home and SMB (small and medium

business) users, which in turn will dampen the market

demand for single function inkjet printers, as well as worsen

the pressure on single function laser machines. However, user

demands for single function laser printers are mainly from

industrial and business applications, which have relatively

higher requirements for printing quality and speed. On the

other hand, some office users in China still prefer separate

devices to print, copy, scan and fax, based on a long term

habit which avoids the risk of a one-down-all-down scenario.

As a result, the demand for single function laser printers is

predicted to maintain small growth.

The momentum of machine upgrades for dot-matrix

printers that has driven their sales growth in the previous

two years is weakening slightly and may limit their sales

performance in the next three years. In addition, specialty

printers will benefit from the rapid growth of demand and

achieve continuous expansion.

In summary, China’s printer market in the next three years

will feature continuous decline in demand for single function

inkjet printers, slowdown in laser and dot-matrix printers, and

gradual expansion of MFPs and specialty printers. The sales

decline of single function printers is likely to be about 3%

annually, and by 2013 their total market will contract to 8.051

million units, with a decline rate of 0.11% as shown previously

in Figure 5. The sales growth of the overall printer market will

see a slowdown, with an annual growth rate of about 3%. By

2013,the total market scale will grow by 2.28% YoY to reach

12.7702 million units, as shown in Figure6.

Excluding the uncertainty of the global economy, the

landscape of China’s printer market between 2011 and

2013 can be predicted on reliable market development and

printer sales. Research conclude that if the market demand

can be met by the various OEMs with appropriate strategies

like launching of new products, reviving old models, or

conducting sales promotions, the printer market in China will

be, as previously shown, that:

• China’s total printer sales volume from 2011 to 2013 will

expand with a growth rate of about 3%, and by 2013 the

total sales volume will reach 12.7702 million units, which

will be 2.28% higher than 2012.

• The total sales volume of single function printer will be

8.051 million units in 2013, with a decrease of 0.3% YoY.

• MFP market will see a rapid expansion of about 30% and

reach a sales volume of 4.721 million units in 2013, up

6.74% YoY.

• Market for laser printers will be growing about 10%

annually to reach a sales volume of 2.7302 million units

in 2013.

• Inkjet printers, on the other hand, will shrink with a

negative growth rate of about 20%. By 2013, the total

sales volume will record about 1.813 million units, down

21.69% over previous year.

• As for dot-matrix printers, their market in 2013 will

weaken to 1.689 million units of sales volume, increased

by only 0.004% YoY.

• Specialty printers are predicted to expand with a market

growth rate of around 10%. Their sales volume will total

1.824 million units in 2013, up by 8.19% YoY.

In addition, research also predicts China’s import and

export volume and value of printers will grow continuously,

based on the significant growth performance in 2010. It is

estimated that the printer export volume of 2011 can reach

93.2916 million units, with a total export volume of USD

10.4904142 billion. These export volumes and values are

up by 26.48% and 17.15% YoY respectively. Printers’ import

volumes and values may record 13.0328 million units and USD

1.4532774 billion, which are 25.12% and 30.8% higher over

2010 respectively.

Mr. Zheng, was the former head of the Tianjin Xerographic Technology Institute, chairman and

senior engineer of China’s National Xerographic Machinery Standardization Committee. With

over 20 years of rich experience in the research and research management of office xerographic

technologies, Mr. Zheng is a specialist of the technological advances, market development and the

overall industry progress of the office printer and copier industry. His contributions to the industry

include dozens of academic papers, as well as the draft and amendment of national and industrial

standards.

Zheng Xizhen

Profi lesRecycling Times Magazine


An interview with cartridge collector Recyca

RT: Recyca is a company that has survived and grown in a

highly competitive world. Now, on the occasion of your 10th

Anniversary, our readers want to know the development

history of Recyca and what difficulties you have overcome

during the past decade?

Recyca: Founded in 2001, Recyca was launched in a simple

and small garage. Since cartridge collection was still a fairly

new market in Belgium, success came fast and the company

grew quickly. Space was the biggest issue at this point. Thus,

Recyca moved into a new warehouse in 2003. At that time,

Recyca’s workforce consisted of only 3 employees.

Assisted by a blizzard of fax mailings and numerous

phone calls, Recyca slowly (but surely) built up a group of

loyal clients. The numbers kept expanding on a steady basis

resulting in another move to a new and improved warehouse

in 2005. At that time, we had 6 active employees. Recyca also

introduced its 1st “empty cartridge QC team” in 2005, which

consisted of three employees working “in line” who were

fully responsible for cartridge unpacking, cleaning, counting

and inspection. Thanks to the QC team, the number of spent

cartridges processed per day increased signifi cantly.

In order to find and keep the industry`s most serious

remanufacturers as customers, Recyca´s management

decided that “quality” would be, and should be, the key to our

success. We therefore focused on obtaining and maintaining

the highest quality possible to supply and convince the

industry´s most important companies. To fi ne tune effi ciency

and communication and warrant the quality of our products,

we decided that all processes should be standardized. This

was one of the reasons Recyca applied for and was awarded

ISO9001-2000 certifi cation in 2007.

The years 2007 and 2008 were important turning points

in our history as the warehouse was expanded to 1600

square meters and the 2nd “empty cartridge QC team” was

introduced. Later in 2009, Recyca took over the activities

of New Emco, a company that collects e-waste and mobile

phones. Recyca’s “on line booking service tool” was

introduced that year to expand client service; it is appreciated

by many clients, especially those overseas. With this tool,

clients can see, check and alter their pending order online

through a dedicated section on our server which is solely

accessible and visible to the client. This unique service gives

them a 24/7 opportunity to access their orders regardless of

time differences and other factors.

Due to the constant evolution and various cartridge models

being released, Recyca opened its 2nd warehouse in 2010 and

introduced the 3rd “empty cartridge QC team”. There were

25 employees active at that time and about 3,500 virgin spent

cartridges were being processed on a daily basis.

The 3rd warehouse was opened in 2011. What’s more,

Recyca received ISO 9001-2008 certification that year and

introduced its 4th “empty cartridge QC team”. This allowed us

to process around 6,500 virgins per day.

RT: Recyca today is one of the leaders in the collection,

recycling, purchase and sale of spent cartridges, cell phones

and e-waste in Belgium. What are Recyca’s development plans

for the future? Have you considered expanding the company

through mergers or acquisitions? Does Recyca have specific

development plans in China, or in any other markets abroad?

Recyca : We are a lways on the lookout for more

opportunities in the future. Currently, we have implemented

our collection programs solely in Belgium which generates a

large quantity of spent cartridges already. We cooperate closely

with smaller, local collectors who are exclusively dedicated to

Recyca.

I personally think Recyca’s home base in Belgium is an

important reason for its success. Belgium is a rather small

country (especially compared to China) and because it is so



compact we have easy and rapid access to our clients. We have

many different sources, companies, schools, governments,

NGO´s, sport clubs, computer shops, etc., etc.

Overseas markets always have our attention and we follow

their development with much interest. Recyca now is planning

to expand its customer base into Asia and the Middle East.

Meanwhile, we will keep trying to provide improved service

to current partners for they have helped us to develop and

reach the level we are at today. Mergers and acquisitions have

not crossed our mind yet although we have encountered

some opportunities. It is difficult to impose upon people

coming from different companies and/or countries Recyca’s

philosophy. Indeed, our mindset and approach is of great

importance. We prefer to develop Recyca slowly, but surely.

RT: What makes Recyca different from other competitors?

Recyca: First, it must be pointed out that collecting spent

cartridges is “not rocket science”. This means it should not

be that difficult. We listen and cooperate with our clients

which we prefer to consider as “partners.” Recyca always tries

to create partnerships with transparent communication and

mutual respect. We should know what clients need and be

genuinely concerned about facing the challenges together.

As we know, price is a very important factor in the empty

cartridge market. In the end, however, quality, service,

flexibility and responsiveness are far more important than

price. If one is able to offer all the above at an acceptable price

he/she will be a preferred supplier for any remanufacturer.

The motto of Recyca is simple: “Say what you are doing and

do what you are saying”; never make promises you cannot

keep, and if there is a problem, speak up and discuss it openly

with your partner!

That makes us different from our competitors. Many

remanufacturers do business with us because they heard

positive feedback about Recyca from our existing customers.

That is the biggest compliment one can get.

RT: How about the overall status of the printer consumables

market in Belgium? As far as we know, the overall consumer

environmental awareness in European countries is better than

other regions. Does the remanufacturing industry in Belgium

have high consumer recognition? Has Recyca ever conducted

or participated in any consumer education related activities in

the local market?

Recyca: In our eyes, the environmental awareness in

Europe, especially in Western Europe, seems higher;

however there is surely room for improvement and clear

communication about this market is still needed. Looking

at the percentage of non-virgin cartridges we encounter, we

think that the OEMs still have a much higher share in Belgium

as well as some other West European countries. This has

mainly to do with the fact that, for quite a while, Belgium

was targeted by companies offering cheap, poor quality

remanufactured or compatible cartridges. This enabled OEMs

to regain their market share quickly.

In Belgium it is obligatory to have an educational program

when you collect from schools. We created a “cartoon

character” from an inkjet cartridge. This character explains to

children why recycling is so important and how they can make

a difference. Children are the future so we try to create and

improve their awareness.

RT: Recyca has strict control of product quality for the

entire business process, and as you mentioned earlier, Recyca

has established a dedicated QC department for this. Can you

tell us more about your standards in cartridge collection?

Recyca: It all starts by educating the people who (should)

collect the cartridges. They need to be aware of the facts,

namely:

• spent cartridges are not to be considered as waste

• cartridges should be separated and protected to

ensure they don’t end up in a landfi ll or in an incinerator, and

• spent cartridges should be treated and store

properly

This is a continuous process since people tend to forget.

You must keep on repeating these messages again and again.

When the cartridges are ready for collection you must

be sure to use a forwarder who understands what he/she is

transporting. The forwarder should be aware how to treat the

boxes because this can have a huge infl uence on the quality or

the defect rate of the cartridges in each box.

When empty cartridges arrive at our warehouse they are

sorted by a well- trained and educated staff. This is done in

the first area of our unpacking and cleaning room. We only



use fi ltered, compressed air to clean the cartridges. They are

never touched with a vacuum cleaner. Further, our workers

know how to hold, clean and store the empty cartridges.

We specifi cally instruct our staff not to touch the developer

or magnetic rollers with their hands. They should hold

the spent cartridges by the plastic part only. This prevents

sensitive parts from being contaminated by skin contact.

What’s more, we check for:

• brand/model/type (virgin, non-virgin, or new built)

• indentations and missing or broken pins or other

(plastic) parts

• scratches or dents on developer/magnetic rollers to

determine A or B grade quality

• drum shutters and/or tension springs, if applicable

When cleaned and checked in the cleaning room cartridges

will be rechecked again by another person who puts them

at the appointed location in the warehouse. Here, they are

stored in a proper standardized way: i.e., quantity, number of

layers, and way of organizing in each box.

In addition, the unique feature about Recyca quality is that

we have a dedicated QC controller who randomly checks the

empty cartridges in stock. This is done at a different moment

each day. Therefore, we have a safe in-house control system

to maintain the highest quality level possible.

RT: Currently there are cartridge collecting and recycling

projects conducted or sponsored by the OEMs, such as,

the joint recycling program called Project Homecoming

in Singapore. But, not all of these cartridges collected will

be remanufactured; some of them are made into pens or

building materials. This may be a waste of resources since our

remanufacturing industry can do better in the reuse of these

empties. What is your opinion about this matter?

Recyca: Such projects give us a sort of “two faced” feeling.

On one side we feel that recycling itself is always better

than dumping these spent cartridges into landfills or into

an incineration oven. On the other side, we think empty

cartridges should be available for remanufacturing as many life

cycles as possible. Especially, there are those spent cartridges

that are not reparable and/or re-usable; these should be

salvaged and the raw materials recycled to produce other

products.

In our opinion, cartridges should last as long as is

technically possible without compromising their designated

print properties. This also means that the end user should

care less about the look of the cartridge. Imagine how many

more cartridges this industry would be able to remanufacture

if end users would accept small fl aws/dents/scratches on the

housing of the cartridge! If these minor defects do not affect

the print properties, but only the cosmetic “look” of the

cartridge, there should be no problem at all in putting them

back in service. Unfortunately, people expect a bright and

shiny cartridge when they unpack the box. If something looks

different from the OEM, then it is not acceptable. Hopefully,

our industry should teach end users that the function of a

product does not necessarily depend on its appearance. That

lesson would prove valuable in terms of money saved.

RT: The OEMs have created obstacles for empty cartridge

circulation and remanufacturing by several technological

methods, for instance OEMs have adopted regionalized smart

chips to limit the circulation of empties between different

geographical regions. What is your opinion about this?

Recyca: It is clear that the OEMs all try to make it as hard

as possible to either open or remanufacture their cartridges.

Among the blatant examples are: special rebate programs,

killer chips, dedicated regional chips, almost impenetrable

cartridges, and cartridges in which most parts are worn after

one cycle. The most successful aftermarket suppliers are

closely following on the heels of the OEMs. They offer the

industry solutions when it comes to the required spare parts

needed to remanufacture the latest model cartridges .They

now provide: toners, OPC drums, wiper blades, magnetic/

developer rollers, smart chips and in some cases even the

tools and solutions on how to open certain models.

Aftermarket companies are doing well in keeping “up-

to-date” with the OEMs. However when it comes to

promoting and/or lobbying to implement certain rules and

regulations which are a direct or indirect “threat” for cartridge

remanufacturers, OEMs are many steps ahead of the industry.

It seems that are continually getting a better “grip” on “their

market” by helping enact regulations and laws which prevent

companies from importing/exporting/ collecting/selling/spent



cartridges. Needless to say, we do not endorse these acts since

it limits and endangers our company and inhibits, impedes,

and restrains our industry´s future growth potential.

RT: OEM say the compatible inks may harm the skin, and

the original products are more eco-friendly than compatible

products. What do you think of this?

Recyca: Since our core business is the collection of

empty cartridges it is not easy to answer this question. We

do not have enough know how in this case. However, I

generally think that OEMs criticize the aftermarket and the

remanufacturing industry wherever possible. The problem is

that often both OEM and the remanufacturing industry are

able to present test results where the opposite from each

other’s claim is being presented……

RT: Cell phone collecting in China is not very good. Can

you tell us more information about collecting cell phones and

e-waste in Belgium?

Recyca: Cell phone collecting in Belgium is developing

very slowly. This is because people in Belgium have to pay for

their phones “in full”. In other countries like the Netherlands,

UK, USA, you will get a phone for free and sometimes even

as a special gift, such as, a Sony Wii, a PlayStation 3, or a DVD

player in exchange for signing a contract for a certain period

of time. This is prohibited by law in Belgium. Therefore,

people have to pay for their phones up front and the phones

continue to represent a certain value. This is also the reason

they do not change cellphones so frequently as in other

countries. However, it seems that this Belgian law will soon

disappear. Thus, cell phone collecting in Belgium may see a

change in the near future. We are focusing on e-waste lately

and our collection program is going very well.

RT: Are there some difficulties during the process of

collecting spent cartridges? Like some people may not want

their used cartridges to be reused. How do you overcome

these problems?

Recyca: In general we find that most clients are happy to

have their spent cartridges collected. We convince them it is

a win-win situation because they receive compensation while

acting environmentally friendly! They are free to give their

compensation to a charity which helps several groups in need.

RT: Research shows that hardcopy output in Western

Europe grew fl at in 3Q, 2011. Because of the sluggish economy

and the debt crisis, customers may shift to remanufactured

printer supplies which are cheaper than OEMs. What do you

think of this? Do these trends have an impact on cartridge

recycling? Do they boost cartridge recycling?

Recyca: Yes and No. In my opinion, customers will first

begin by trying to save money in other fi elds and check print

costs in other ways. Because of the low awareness, many

companies simply have no idea about what they could save.

During the severe economic hard times, there surely will be

some companies who will try to save money by looking for

alternative solutions instead of the expensive OEM cartridges.

However, I am afraid many will end up purchasing the so

called new built or compatible cartridges because of the

aggressive promotion.

Sales & ManagementRecycling Times Magazine


Seven factors in interpersonal relationshipsBy Mi Feng

Interpersonal relationship is a kind of inter-

dependent and interrelated social relationship which

is resulted from communication among human

beings. Human beings are social animals and each

one is special in thinking, social background, attitude,

personality, behavior model and value. However,

interpersonal relationship has great impact on one’s

emotion, life, and works, as well as the atmosphere,

communication, effi ciency within an organization and

the relationship between individual and organization.

Since all of us are indispensable in the society, we

have families, friends, classmates, teachers, colleagues

and so on, which make us the members of certain

groups. It is easy to fi nd there are people get along well with

others, while there are people fail to establish harmonious

relationships with friends or colleagues. The following seven

factors are closely-related to interpersonal relationship,

and hopefully they will be useful for your improving of

interpersonal relationships.

TruthfulnessTruthfulness means you should be yourself, instead of trying

painstakingly to be what you are not. Your true personality will

make you unique in this world and in the relationship with

others.

I do not agree with the idea in some of the psychology

guide books that emphasized you must pretend to be the

one you wanted to be, before you can actually become one.

The essence of this idea is encouraging you to cover your

true personality in the name of ideal and successfulness, and

to change yourself at last. Obviously, pretence is the only

outcome of this idea.

My opinion is against this idea that will lead to pretence. I

believe you should try your best to achieve your goal in your

own way. Your true personality should be your starting point

for improvement and creating values, instead of a seemingly

ideal but actually pretended personality.

Why to be yourself is so important for interpersonal

relationship? It is because the foundation for such relationship

is the trust between people. A truthful person, whose thinking

and action are in accordance with each other, is someone you

can trust and build up interpersonal relationship with.

ThoughtfulnessThere is no doubt that interesting people will catch more

attention generally, but I believe that people who care for

others will be appreciated. People will more or less appreciate

someone who shows his or her care in appropriate ways.

Let us imagine a scenario. You are shopping in the mall

when a salesperson reaches you and tries to introduce

products to you. If the salesperson is not only focusing on

the product but also paying attention to how the product can

satisfy your specifi c needs, you may be pleased by the care and

thoughtfulness extended through the selling and may fi nally

purchase the product. On the contrary, if the salesperson

simply brags the product all the time, the outcome could be

totally different. In the reality, a thoughtful salesperson can

catch the attention of others, and it is not necessary that he or

she is a interesting person.

To extend appropriate care for others means that your

actions are not driven by curiosity of others’ privacy, but

driven by the concerns of better understandings for others’

specific needs. Understanding of clients can increase your

service value, and it is likely that you will be rewarded by the

appreciation from your clients as well.

Sales & ManagementRecycling Times Magazine


ListeningBeing thoughtful to others is only the first step, and you

may obtain valuable information from the opinions they share

with you, if you are a good listener. For instance, if you pay

attention to your boss and have noticed that your boss is

tired of long report, you can make reports brief and concise

for him or her. Another example is from a friend of mine, she

a thoughtful person and can usually get along well with her

clients. One time she dinned with one of her female client,

and she listened carefully as always. By chance she heard

potential information about an idea of new products when

her client was talking about her 14-year-old son. Later, the idea

of new product had given her a good deal that beyond her

expectation.

You may win the trust of others with ease, if you are a

heartfelt listener. Being open for ideas from other people

while trying to understand their needs, you are capable of

creating more value for them.

ForgivenessIf you manage to do all the three steps above, you may

become a person who can understand others’ feelings.

However, it is impossible for you to feel the same as others

for all the time, unless you are the most considerate person in

the world. So forgiveness is the next step for you to establish

good relationship with others. You must first put yourself

in others’ positions and try to understand their feelings in

such positions. Then you may be able to reduce the confl ict

with others. Esteem is the forth stages of needs in Maslow’s

Hierarchy of five needs. In reality, we either ignore or pay

little attention to the real feelings of ourselves, let along

others’.

Philo Judaeus, who was born 2000 years ago, once said:

“To be considerate. Everyone you meet

is struggling hard for life.” Two thousand

years have passed, his words is still of great

signifi cance.

HonestyThe essence of art of communication is to

not to say what the listeners want to hear, but

to say what they need to know in a proper

way. There is a simple but universal Chinese

business creed, “Promises must be kept and

action must be resolute. In other words, do

not promise to do what is beyond your ability;

do not make others have an unpractical

expectation on you; and do not make promise easily without

thinking. To be honest and reliable, no matter who you are.

GenerositySmall things and deeds can make great differences by long

time accumulation.

Years ago, I learned how to offer help to strangers from

the behaviors of my friend Ken Fred. For example, if he come

across a group of people who are trying to take photos and

one of them is holding the camera, then he voluntarily help

them to take the photo so that all of them can be in photo.

Even the simple behaviors, like open doors for others,

also embody Fred’s spirit. So be generous to offer your help

to others, no matter how trifl e it may be, and you can left a

good impression that in return, helps you to establish good

interpersonal relationship.

PunctualityFor most people, the time they can spare is far less than

their disposable incomes. So the best present you can give

to others is not money, but time. Being punctual is one of

the simplest ways to enable others to have a better control

of their time. Punctuality and efficiency can save time and

create new values for others, and consequently they are

important for the establishment of interpersonal relationship.

On the other hand, punctuality will require good skills in time

management of a person. To some extent, if one can manage

to be punctual, he or she can benefi t from the process as well.

To conclude the seven factors above, we can learn that the

establishment of interpersonal relationship is a process that

involved the understanding of yourself as well as others. The

better understanding of yourself and others, the better you

can manage the interpersonal relationship.

Market DataRecycling Times Magazine


MPS compliance report update – January 2012By NubePrint

MPS is a business that depends on the capacity of the

printer or copier to be monitored from remote, combined

with the capabilities of the service provider to deliver

supported by the right technology.

The NubePrint Report measures to which extend the

most frequent network printer and copier models are MPS

ready. The analysis is fully independent to printer and copier

vendors, and is based on actual data from printer models in

a life MPS environment. The data contained in the graphs

should be relevant enough. Narratives are provided just as

guidance for a better understanding of the graphs.

This report provides relevant information to printer and

copier vendors, MPS service providers, future MPS providers,

end-customers and in general anyone interested on getting

inside information of the MPS business.

Scope and limitationsThe analysis focuses on the ability of the printer to provide

sufficient data so that an advanced MPS technology can

potentially drive the services. The quality of the data provided

is ignored. The analysis works under the assumption that it is

stable and accurate.

NubePrint Report does not take into consideration the

technology used by the service provider to handle MPS

services. Providing that the device facilitates sufficient data,

the service provider should fi nd the right technical resources

to trigger the service.

There is a wide variety of printing technologies in the

market. The analysis does not make any difference as long as

the document output is homogeneous: an offi ce document,

Defi nitions:

Managed Print Service Association (http://yourmpsa.

org/) defines “Managed Print Services is the active

management and optimization of document output

devices and related business processes”.

MPS compliant status is the ability for a document

output device to be fully serviced by a service provider

remotely with zero intervention from the printer or

copier user. As a consequence, only network connected

models are considered.

Each device is graded according to the following

criteria:

No MPS: the lack on providing relevant data makes

the device model not suitable for MPS. This device

model cannot be part of an MPS solution.

Major issues: the device has limitations to the extent

that it produces a severe impact on costs control and

therefore on the profi tability of an MPS program on this

printer/copier model. MPS workload full automation is

not possible.

Medium issues: the device has limitations to the

extent that it does produce an impact on costs control,

although the impact on the profi tability can be limited.

MPS workload automation is possible only partially.

Minor issues: the device has limitations to the extent

that it prevents from providing certain MPS services.

But still most of the MPS workload can be managed

automatically.

Full MPS compliant: the document output device

model can be fully managed automatically for MPS.

Costs and profi tability are under control. Workload is

fully removed (tasks can be automated).

▲ Figure1



no matter what its size is (letter, A4, A3…). Printers which

output is other are excluded: though they are frequently

found among the printing resources or a managed portfolio,

their quantity is residual. The management of these devices

(thermal printers, large format) differs from the office

document printer, and so do their needs. Therefore the

aspects to analyze are necessarily different, and both types

of printing devices should not be merged in a document like

NubePrint MPS Compliant Report.

The analysis has been performed over 700 document

output device models selected among the most commonly

found in the offi ce market. The number of vendors has been

enlarged to 20 compared to the Report of July 2011. New

vendors in the list are: Panasonic, Tally Genicom, Toshiba and

UTAX.

The models analyzed are classified in 4 different types:

monochrome printers, color printers, monochrome MFP

(multifunctional) and color MFP. 46% of the population

analyzed is MFP while 54% is printer. Overall 45% is color and

remaining 55% is monochrome.

Market compliance

OverallThe overal l picture of the

population analyzed shows that

34% of the models are full MPS

compliant, while 28% have some

major limitations. There has been

no models identified not being

compliant to MPS, meaning having

a showstopper for MPS.

The addition of 200 printer

and copier models compared

to the previous Report has a

consequence on the overall MPS compliance of the devices:

now 44% are models for which MPS service can be delivered

with no serious impact on the profi tability, compared to a 51%

in July 2011.

56% of models do require an advanced MPS management

technology to compensate the lack of the device model

capability for MPS. In other words, more than half of the

models analyzed do expose the service MPS provider to

risks in terms of the quality of the service, profi tability of the

business and therefore competitiveness. These models are

significantly less efficient in terms of controlling the device

needs, the associated costs, and in managing remotely in an

automated way.

Device categoryThe limitations found per type of device make the single

function printers as the most MPS friendly devices: 35% are

full MPS ready, compared to 25% of the color MFP and 17% of

the monochrome MFP. Color devices (both MFP and printer)

in general get the highest level of compliance with just 13%

showing major limitations. Monochrome MFP gets the worst

results: 55% do show major limitations to MPS.

▲ Figure3

▲ Figure4

▲ Figure2



OEMs The analysis per vendor shows big differences between

them. In most of the cases the simple missing of a specific

piece of data in the printer or copier makes this model move

from full compliant to medium or even to major limitation.

The graph bellow includes the result per printer model

analyzed for each vendor. The greener is the bar of a vendor,

the more MPS friendly are its printers and copiers. It is

relevant that there is no significant difference if the vendor

origin is from the copier industry or printer industry.

The area of the most advanced MPS compliance is

populated by vendors like Dell, Sharp, Epson or Xerox. On

the opposite side are Brother, Toshiba and Gestetner. The

middle range is covered by companies like HP, OKI, Samsung

or Lexmark.

The radar graph establishes the position based on the

MPS compliant Index. It facilitates determining how each

vendor positions compared to other. The Index pounders

each printer model limitation based on how it infl uences an

efficient delivery of MPS services, including the quality of

the service, the control of the

costs for the service provider and

the possibility to generate the

highest profitability. The closer

a manufacturer index is to the

centre, the more MPS compliant

its products are. The Index is

only calculated for those vendors

for which a sufficient number of

models have been tested.

Increasing suppliesIt has been noticed a trend

on vendors (in general those coming from the printing

industry) to increase the number of supplies needed to

operate a printer/copier. The consequence on MPS is

that the management costs increase dramatically, so do

the risks of inefficiency as it implies an increase on the

number of references to stock and to follow-up during their

consumption. The more is the number of supplies, the more

complex is managing the printing device.

The number of supplies needed in a color printer multiplies

by almost 4 those of a monochrome printer. If the printer is

MFP, it needs an average of one extra reference compared to a

simple printer.

The different technologies of the vendors have an impact

on the number of supplies required for a similar product.

As a matter of sample, while a Ricoh color MFP requires 7

cartridges, OKI demands 11; this is 57% more.

The graphs bellow show the number of supplies in average

per manufacturer depending on the type of device: color MFP,

monochrome MFP, color printer and monochrome printer.

Though there is an increase of costs on managing higher

▲ Figure6 ▲ Figure7

▲ Figure5



number of supplies per device, there is not a correlation

between the MPS compliance Index and the number of

supplies. Therefore the quality of the MPS service shall not

be directly impacted by the higher complexity of managing a

larger number of references.

ConclusionsThe focus of most of the manufacturers on MPS is perceived

on the technology of their devices which are more and more

capable to provide data. Indeed there is a signifi cant increase

of data published by the device. Unfortunately most of it is

irrelevant or useless for the delivery of MPS services. It is data

offered to the end-customer.

As vendors evolve their products to MPS, it is desirable to

clearly separate statistic information for the end-customer

from MPS service data. Confusing both may drive to

unnecessary confl icts between the end-customer and the MPS

service provider in terms of billing concepts. As a matter of

example, the number of page counters available is increasing

dramatically at certain vendors: counters for all kind of paper

sizes, counters based on toner coverage, counters that are

reset to cancel test pages printed...

The end-customer uses it in a way to audit the invoice of

the MPS service provider. Unfortunately, it is more and more

difficult for the end-customer to really access counters that

measure the cost of what it prints. This can easily be solved

by separating the counters for billing from other stats. Such a

simplifi cation should have a clear positive impact on the MPS

demand, as it would be adding transparency to the MPS costs

of the end-customer.

The increase on the number of supplies needed is seriously

impacting the end-customer: the more references are needed,

the more stock it needs to handle, and the higher are all costs

associated to the consumption of supplies (which represent

75% of total printing costs). This is an added opportunity for

the MPS service providers though to move this burden out

from the end-customer.

NubePrint is a technology company that develops software and hardware solutions to manage printing resources.

Being independent to printer OEMs, NubePrint’s products are ideal solutions to all independent Managed Print

Services providers. Their proven know-how and technology (currently monitoring thousands of printers from tens of

manufacturers) is also crucial for new arrivals to MPS Market.

The NubePrint MPS Compliance Report is issued every six months in January and July, in order to facilitate the most

updated information and the market trend.

NubePrint, S.L.

▲ Figure8

▲ Figure9

▲ Figure10

▲ Figure11



InfoTrends reports on wide-format market

Market research and strategic consulting firm InfoTrends

( Weymouth, MA) just published its latest report on the wide-

format imaging market. The company’s reports offer insight

into UV-curable, durable aqueous inkjet products as well as

toner-based, wide-format printing.

Wide-format UV-curable inkjet market

grows more than 10%The wide-format UV-curable inkjet market is the smallest,

yet the most competitive product segment within the wide-

format digital printing industry. The global market for wide-

format UV-curable inkjet printers and supplies is expected to

grow from $1.42 billion in 2010 to $3.04 billion in 2015 for a

fi ve-year compound annual growth rate (CAGR) of 16.4%.

“We’re finding that dozens of global and regional

competitors in the wide- format UV-curable inkjet hardware

market are being drawn to this segment based on high

production volumes and attractive hardware profi t margins,”

commented Tim Greene, Director of InfoTrends Wide-Format

Service.

A tremendous interest in UV-curable inkjet as a production

technology comes from several key aspects of the technology

that support print service providers (PSPs) in meeting

customer needs:

• Faster production speed and the elimination of “dry

time”

• Lower operating costs due to higher ink effi ciency

• Improved performance on a wide variety of media

products

• including fl exible media

• Better environmental properties of UV-curable inkjet

• especially vs. solvent inkjet

InfoTrends’ research indicates the UV-curable market is

moving to a new stage where the solutions that surround the

printer are increasingly important. The tools that are available

that enable automated production and meaningful operational

metrics are going to become increasingly important as

commercial printers and other “high-end” operators adopt

wide-format UV-curable printers. Wide-format UV-curable

printing system providers that understand this, and develop

or partner to create solutions packages, will have the greatest

selling opportunities.

Wide-format durable aqueous and UV-

curable squeezing solvent inkjet market Wide-format solvent inkjet is under attack as a production

technology. On one side is the development of the durable

aqueous segment which promises high quality and durable

output but without the harmful environmental characteristics

of solvent inkjet. On the other side is UV-curable inkjet which

offers faster production speeds, instant-drying performance,

printing directly onto rigid substrates, as well as improved

environmental characteristics.

Overall, these alternative wide-format technologies are

driving customers away from solvent inkjet devices. The wide-

format solvent inkjet printer and supplies market is still valued

at more than $2 billion in 2015 so there are plenty of profi table

opportunities for suppliers. The focus should be on low-end

devices and emerging markets. InfoTrends also advises solvent

inkjet manufacturers to diversify product offerings to stave off

losses.

Tim Greene, Director of InfoTrends’ Wide-Format Service,

commented, “This trend does not just impact the sale of new

units, many installed solvent inkjet printers are being replaced

by durable aqueous and UV-curable wide-format printers as

well. Even when the printers aren’t totally replaced, solvent

printers are often maintained just to produce a certain set of

▲ Global wide format UV-curable inkjet printer & supplies revenue by Technology ($M)



applications for which the technology is best-suited such as

billboards or vehicle graphics.”

A recent InfoTrends/FESPA survey illustrates more print

service providers intend to invest in UV-curable and durable

aqueous inkjet in the future than intend to invest in either

eco-solvent inkjet or solvent inkjet.

There are three primary reasons many PSPs are moving

away from solvent inkjet as a production method. They are:

• Speed,

• Operating cost

• Sustainability.

InfoTrends believes there is still growth in the low-end of

the market on a worldwide basis, particularly for print-and-

cut devices. Low-end solvent inkjet is a strong solution for

small sign shops and entry-level establishments, or as an

accompaniment to other devices. Also, while technological

development resources are shifting away from robust or high-

end solvent, there are global suppliers still actively developing

technologies for the low-end or “eco-solvent” segment.

Manufacturers committed to wide-format solvent inkjet

should build out their distribution and support capacity in

emerging markets in which solvent inkjet remains a growth

market. These producers should deploy “churn” programs to

try to lock up their existing installed base, to prevent them

from investing in alternative technologies or to try to ensure

that whatever they invest in next their supplier is involved in

the transaction.

Maturity demands innovation for the

wide-format toner-based market The wide-format toner-based printer market is mature. To

find growth in revenue and profits manufacturers must be

innovative in terms of products

and sales processes. InfoTrends

believes developing solutions

that take advantage of the trend

towards emerging markets, color

output, and cost minimization

through Managed Print Services

(MPS) deals will be some of the key

success factors for manufacturers

in the coming years.

Overall, global wide-format

toner-based printer shipments

are expected to grow at a 4.6%

CAGR over the 2010-2015 forecast

periods.

The low-end digital segment of the toner-based market

currently makes up over 76% of the overall market. Although

it is not expected to increase significantly over the forecast,

it is still the strongest segment and an area for vendors to

place their focus, especially in emerging markets. “Mature

markets in North America, Western Europe and Japan are

not providing the growth or even the recovery that many

vendors looked for in 2010 and 2011,” notes Greene, adding

“The fast-growing economies on the Asia Pacifi c region and in

South/Latin America are representing a greater portion of the

shipments of wide-format technical printing equipment than

ever before.”

In the color segment, InfoTrends is currently projecting

color-capable devices to grow at an 18.6% CAGR. Greene adds,

“Vendors and distributers should build a strategy and portfolio

that recognizes opportunities in the low-end digital and color

segments. Companies with no color strategy are going to be

left behind.” While pushing for growth in emerging markets,

vendors must utilize the opportunity to build on the color

segment.

▲ Global toner-based printer shipments

▲ What type of wide format printer do you plan to invest in?



IDC finds developing regions drive worldwide page volume growthBy International Data Corporation

Study from research firm IDC shows worldwide page

volume from digital hardcopy devices climbed to 3.1 trillion in

2010, a 1.4% increase compared to 2009.

Worldwide page volume grew 1.4%Worldwide page volume from digital hardcopy devices

climbed to 3.1 trillion in 2010, according to new research from

IDC. Developing regions led the way with 7.3% page growth

when compared to page volume in 2009. In contrast, page

volume in developed markets declined 1.3% year over year.

Latin America and Central and Eastern Europe were standouts

with double-digit page growth in their respective regions.

The study, from IDC’s Worldwide Page Volume and Vendor

Share Program, provides total market size and vendor shares

for single-function printer, MFP, and single-function digital

copier (SFDC) pages (prints/copies) and installed base. Data

includes installed base units and pages by technology, sub-

technology, and speed (laser) for 7 regions.

Users continued to adopt the convenience and functionality

of multifunction peripherals (MFPs), which helped MFPs

increase their lead in page share. Single-function printers

and single-function digital copiers declined in page volume

and share. MFP page growth showed regional variation with

developing regions recording double-digit growth rates, while

developed regions settled for single-digit growth.

The page-volume story remains consistent across MFP

technologies with a twist. For laser, MFPs are the leaders in

page volume but lag printers in installed base. Worldwide laser

printers still generated a respectable 1.1 trillion pages in 2010,

and registered page growth of 1.6%. For inkjets, MFPs are

the dominant force both in terms of both page volume and

installed base.

Color laser continued its penetration in both developed

and developing regions. Developing regions had a healthy

appetite for color laser pages across both printers and

MFPs with double-digit growth across the spectrum. In

contrast, developed regions had double-digit color laser MFP

page growth of 15.5% while color laser printers registered

0.6% page growth. Affordable color and select developing

economies are driving color in developing markets. Measured

against the backdrop of managed print services (MPS) and

workfl ow digitization, color remains a bright spot for vendors

in developed economies. With mono laser still at 85% of

the worldwide installed base, this gives color ample upside

opportunity.

Technology highlights • Color laser recorded increases in both developing

and developed regions for overall installed base growth and

page growth. Worldwide color laser page volume grew 11%

year over year.

• Laser A3 devices contributed 49% of total page

volume despite constituting only 14% of the worldwide

installed base. A4 devices are moving up in speed, reducing

average print volume in the higher speed segments. Copier-

based vendors (A3) will need to address this challenge,

nonetheless continuing to strengthen their A4 lineups to meet

growing A4 demand.

• Laser printer devices continued to transition to

higher speeds across both mono and color. This trend was

stronger in developed regions. One example: mono laser

printer pages in developed regions grew to 575 billion from

565 billion, in spite of an installed base decline of 3.3%.

• While inkjets comprised the majority of the

worldwide installed base with a 64% share, overall share

decreased by 1.4% year over year. However, developing

regions recorded growth of 1.5% in the installed base,

expanding from 109 million to 111 million units.

Vendor highlightsHP retained the number one position for overall worldwide

page share in 2010. Canon and Xerox retained the number

two and three rankings in worldwide page share. Xerox’s

momentum in laser pages helped it close the gap with Canon



in worldwide page share.

Additional worldwide details (technology category, sub

technology category, sub technology product level) are

provided in the table below.

Worldwide page share, 2010 vendor ranking by category

and sub-category

Three billion pages printed every day in

EMEAThe Europe, Middle East, and Africa (EMEA) region

mirrored worldwide trends. While page volume in Western

Europe declined 1% year on year, Central and Eastern Europe,

Middle East and Africa (CEMA) page volume increased by

more than 14%. “In total, almost three billion pages were

printed every day in EMEA. If we lay down the pages printed

daily in EMEA one after another, they would reach the moon

and back, or cover an area of 18 soccer pitches every minute,”

said Ilona Stankeova, research director, Imaging & Hardcopy

Devices Research and Document Solutions, IDC CEMA.

Users continued to adopt the convenience and functionality

MFPs, which helped MFPs increase their lead in page share.

For laser, MFPs are the leaders in page volume but lag printers

in installed base. For inkjets, MFPs are the dominant force

both in terms of both page volume and installed base.

Technology highlightsColor laser devices recorded increases in both WE and

CEMA for overall installed base growth and page growth. Page

volume generated by color laser devices grew almost 16% year

over year in EMEA, driven mainly by the MFP segment.

Mono laser devices represented almost 84% of laser

installed base and generated almost 773 billion pages in

EMEA. In Western Europe, installed base as well as page

volume generated by mono laser devices declined, as users

migrated towards color devices. The CEMA region on the

contrary recorded growth both in installed base and pages.

Laser A3 devices contributed 41% of total laser page

volume, despite constituting only 9% of the EMEA laser

installed base.

While inkjets comprised more than a half of all hardcopy

devices in EMEA, overall page volume printed on these

devices was only 8%. The discrepancy between large installed

base and low number of pages could be explained by users

of the technology. A signifi cant proportion of inkjet printers/

MFPs is used in households or smaller companies, which have

different printing needs to SMBs or large companies.

Vendor highlightsHP retained the number one position for overall EMEA page

share in 2010. Canon and Xerox retained the number two and

three rankings in EMEA page share.

Additional EMEA details (technology category, sub

technology category, sub technology product level) are

provided in the table below.

EMEA page share, 2010 vendor ranking by category and

sub-category

The study, from IDC’s Worldwide Page Volume and Vendor

Share Program, provides total market size and vendor shares

for single-function printer, MFP, and single-function digital

copier (SFDC) pages (prints/copies) and installed base.

Data includes installed base units and pages by technology,

subtechnology, and speed (laser) for 7 regions.

Categories Sub category Product Top vendors by page share (2010)Inkjet + Laser (MFP + Printer +SFDC) HP Canon Xerox

Laser (MFP + Printer +SFDC) HP Xerox Canon

LaserColor laser (MFP + Printer +SFDC) Xerox HP Ricoh

Mono laser (MFP + Printer +SFDC) HP Canon Xerox

LaserColor laser A4 Printer HP Xerox Lexmark

Mono laser A4 Printer HP Lexmark Kyocera Mita

LaserColor laser A4 MFP HP Xerox Brother

Mono laser A4 MFP HP Canon Samsung

Inkjet (MFP + Printer ) HP Canon Epson

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services,

and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT

professionals, business executives, and the investment community to make fact-based decisions on technology purchases

and business strategy. More than 1,000 IDC analysts provide global, regional, and local expertise on technology and

industry opportunities and trends in over 110 countries.

About IDC

Tech ZoneRecycling Times Magazine


Reset guide for Brother cartridge or machine By Mike Josiah, UnitNet

Welcome to UnitNet’s Reset Guide. This

guide continues to expand, sometimes on a

daily basis. Although most machines these days

are chip-based, some still use the machine

menu to reset the counter. In the case of the

chip-based machines, resetting basically comes

down to whether the chip stops that cartridge

from printing, or if it allows the cartridge to

print but disables the toner-low circuitry. We

have tried to include this information wherever

possible. Version 18 is another major update in

that it once again more than doubles the size of

this guide. Many new monochrome and color

machines have been added, as well as inkjet

machines and copiers.

If you have information not listed here, please

contact Mike Josiah at mikej@uninetimaging.

com so it can be included in the next version.

• Avision MFP AM 3100/3130/3200/3230

• Avision Cartridge

• OEM Stated Yield: 6,000

These cartridges have a smart chip

installed on them that must be replaced

each cycle in order for the cartridge to be

accepted by the printer.

Avision

• Brother HL-630 OPC

• Brother Cartridge Part # DR-100

• OEM Stated Yield: 11,000-15,000

This cartridge does not use any type

of reset procedure. These cartridges,

according to the Brother manual, should

be replaced whenever the copy quality

deteriorates. Since this could occur almost

at any time, there is no need to have a

counter. We only included it here because

all of the other Brother engines do have

some sort of reset procedure.

Brother




New drum cartridges come with a

clear “Starter Sheet” installed inside the

cartridge. When the cartridge is installed

and the cover closed, the printer will eject

the sheet and, at the same time, reset the

drum counter. This sheet is also present in

the DR-300 cartridges. Replacement sheets

are now available.


• Brother Cartridge Part # DR-400 (DR-

6000)


Fax machines (DCP machines also): After

replacing the drum unit, keep the front

cover open and press “Clear.” The display

will show REPLACE DRUM? 1. YES 2. NO.”

Press “1”; the display will show “Accepted.”

Close the front cover. The counter is reset.

MFC9700 only: After replacing the drum

unit, keep the front cover open and press

the right arrow key. The display will show

REPLACE DRUM? 1. YES 2. NO. Press “1.”

Close the front cover. The counter is reset.

Laser printers: Open the front cover.

Locate the black button under the LED

lights on the left side. Press and hold in the

button until all the lights are lit. Release the

button. The counter is reset.






cartridge. When the cartridge is installed

and the cover closed, the printer will eject

the sheet and, at the same time, reset the

drum counter. This sheet is also present in

the DR-200 cartridges. Replacement sheets

are now available.



• Brother Intellifax 2800/2900/3800 OPC



• (Also used in the DCP-1000/MFC-4800

and MFC-6800)



cartridge. Install the cartridge but keep

the cover open. Press the “CLEAR” button

to show the drum status. The display will

show REPLACE DRUM? 1. YES 2. NO. Press

“1” on the telephone keypad. The counter

is reset. Replacement sheets are now

available.



3000)


Laser printers: Make sure the machine

is turned on and the drum LED is blinking.

Press and hold the “GO” button for four

seconds until all the LEDs light up. Once all

the LEDs are lit, release the “GO” button.

The counter is reset.

Fax and MFP machines: After replacing

the drum unit, keep the front cover

open (make sure the power is on). Press

“OPTIONS” on the display panel. When

REPLACE DRUM? appears on the display,

press “1”; when ACCEPTED appears, close

the front cover. The counter is reset.



7000)


After replacing the drum unit, keep the

front cover open (make sure the power is

on). Press and hold the “GO” button for

four seconds; the display will then show

DRUM CLEAR. Close the front cover. The

counter is reset.

• Brother HL-2040 Toner Cartridge

• Brother Cartridge Part # TN-350 (TN-

2000, TN-2025)


The toner cartridges for this engine use a

single reset gear to reset the machine. The

picture on the left shows the gear properly

reset. Starter cartridges that come with the

printer when new do not have this gear.

New replacement gears are available.• Brother HL-2170 Toner

• Brother Cartridge Part # TN-330, TN-

360 (TN-2110/2120, TN-2130/2150)

• OEM Stated Yield: TN-330: 1,500, TN-

360: 2,600

There is a set of reset gears that reset

the printer each time a new toner cartridge

is installed. Previous Brother cartridges

have used a reset gear before, but this is

the fi rst time a set of gears has been used.

The starter cartridges that come with new

printers do not have these gears. When

these cartridges were first released, both

the TN-330 and the TN-360 cartridges had

different reset gear sets. New cartridges,

however, just use the HY reset gear set.

Apparently it does not matter for these

machines if the cartridge is a HY or LY.

The TN-330 gears, in addition to being

a different color from the TN-360, have a

shorter gear train. That is how the machine

knows if there is a STD or HY cartridge

instal led. New reset gears are being

developed. In case you have the older-style

cartridge, we have included both gear sets

here.

TN-330

TN-360








Open the front cartridge door. Press and

hold the “GO” button for four seconds

until all the LEDs light up. Once all the

LEDs are lit, release the “GO” button. Close

the door. The counter is reset.

DCP and MFC machines: After replacing

the drum unit, keep the front cover open

(make sure the power is on). Press “CLEAR/

BACK” on the display panel.

For DCP users: To confi rm you are using

a new drum, press the up arrow key.

For MFC users: To confi rm you are using

a new drum, press “1.”

For both styles: When ACCEPTED

appears, close the front cover. The counter

is reset.


• Brother Cartridge Part # DR-110CL


There is not a reset gear on the drum

cartridge, but there is a procedure that

must be followed to reset the drum

counter.

Laser printers: At the READY status,

press the “GO” and up arrow buttons at the

same time. RESET PARTS LIFE will appear

on the display. Press the up or down arrow

until DRUM UNIT appears on the display.

Press the “OK” button. OK? will show on

the display. Press “OK” again. The counter

is reset.

MFP-9440: Press “MENU” on the control

panel, and press the up or down arrow to

select “MACHINE INFO.” Press “OK.” Press

the up or down arrow to select RESET

MENU, then press “OK.” Press the up or

down arrow to select DRUM, then press

“OK.” Press “1” to reset the drum unit

counter.

• Brother HL-4200 Toner

• Brother Cartridge Part # TN-12 K, C,

M, Y


These cartridges have a smart chip

installed that must be replaced each cycle.

The chip is located on the colored end-cap

side of the toner hopper.

• Brother HL-3260N OPC



The HL-3260 is Brother ’s first high-

speed printer. The drum cartridge comes

with three red sheets and two pieces of

tape installed on the cartridge. There is a

possibility that there is developer inside the

drum cartridge. Removal of these is what

seems to reset the counter, or there may

not be a counter that has to be reset. These

cartridges are still being investigated.


• Brother Cartridge Part # TN-110/115

C, M, Y, K


115: 5,000

These toner cartridges do not have a

reset chip on them but do have a reset gear

that must be positioned properly for the

machine to accept it as a new cartridge. As

with some of the Brother monochrome

cartr idges, there are dif ferent reset

gears used for the LY and HY cartridges.

The different gears set the bias voltage

differently. See the cartridge instructions

for more information. Each of the gears

should be set as shown below.

TN-110

TN-115



4000)


Figure 30

After replacing the drum unit, keep the

front cover open (make sure the power is

on). Press and hold the “GO” button for

four seconds; the display will then show

DRUM CLEAR. Close the front cover. The

counter is reset.





3000)


Laser printers: After replacing the drum

unit, keep the front cover open (make sure

the power is on). Press and hold the “GO”

button until all four LEDs are lit. Once

the four LEDs light up, close the front

cover. Make sure the drum LED is off. The

counter is reset.

Fax/MFP machines: Open the front cover.

Press the “CLEAR/BACK” button. Press “1”;

when the display shows ACCEPTED, close




3100)




Open the front cover. Press and hold the

“GO” button for four seconds until all the

LEDs light up. Once all the LEDs are lit,

release the “GO” button. Close the front

cover. The counter is reset.

Fax/MFP machines: Open the front cover.

Press the “CLEAR/BACK” button. Press “1”;

when the display shows ACCEPTED, close





Laser printers: Open the front cover of

the printer. Press and hold the “GO” button

for four seconds until all the LEDs light up.

Once all the LEDs are lit, release the “GO”

button. Close the front cover. The counter

is reset.

DCP-8080DN, DCP-8085DN, MFC -

8480DN, MFC-8680DN, MFC-8890DW:

Open the front cover of the printer.

Press “CLEAR/BACK.” The display shows

REPLACE DRUM? 1. YES 2. NO. Press “1.”

When the display shows ACCEPTED, close



• Brother Cartridge Part # TN-550, TN-

580

• (TN-3130/3170, TN-3145/3185)


580: 7,000

The toner cartridges for this engine use

a reset gear to reset the machine. When

these cartridges were first released, there

were separate gears for each cartridge (LY

and HY ); the LY cartridge had a gear with

one rib, and the HY cartridge had two ribs.

Since then, Brother started shipping both

cartridges with the single-rib gear. The

pictures show the gears properly reset; you

can see the gears just starting to mesh. In

the second picture, the large white gear on

the right is the reset gear. Starter cartridges

that come with the printer when new do

not have this gear. New replacement gears

are available.


• Brother Cartridge Part # TN-670 (TN-

4100)


These cartridges have a gear-driven

reset lever that must be reset. To reset the

cartridge, set the black reset gear as shown

in the picture.

issue23en1202

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