Issue 1 | July 2019

SHAMS MEERACommunity Newsletter

INSIDE THIS ISSUEGreetings 3

Community Updates 4

Community Improvements 6

Community FAQs 7

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Greetings from the Community ManagementDear Residents,

Welcome to the first edition of our quarterly newsletter for Shams Meera Community!

Provis Estate Management has been appointed as the Owners Association Management Company for Shams Meera Owners Association and we look forward to serving you in the coming years.

Your Community Management team is composed of a Community Supervisor licensed by the Abu Dhabi Municipality, supported by an Administrator and Assistant Technical Manager. The team oversees all operations of the community. On your behalf, the community management team supervises and oversees the upkeep of common areas and common assets through the appointed service providers for cleaning, maintenance and security. They develop and manage the annual community budget and ensure timely collection of service charges. The staff liaises with local authorities, pays all relevant community bills (for all common services provided in the community and electricity and water bills) and helps residents understand and comply with the community rules and regulations.

Should residents have any concerns, suggestions and comments with regards to the common areas or the management of the community, please meet us at the Shams Meera Community Management Office which is located in the West Tower on the Ground Floor next to the gym and is open from 9:00 AM till 5:00 PM, Sunday through Thursday. The Provis team can be reached through the following contact details:

• Community email: ShamsMeeraCM@provis.ae• Provis Helpdesk (available 24/7): 600 50 50 56 or services@provis.ae

Management thanks you for choosing Shams Meera as your home and we hope to hear from you!

Sincerely,Provis Community Management

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Ramadan Fridge

As Ramadan is a time for sharing, during the Holy Month, a Ramadan Fridge for food donations was placed in the community where residents could donate food and drinks to be enjoyed by our valued workers who help to keep our community running smoothly. Throughout the month, community members shared soft drinks, fresh fruits and vegetables, Laban, fruit juices and biscuits for the enjoyment of all workmen.

Pest Control Treatment

In line with our goal to provide you with a pest free environment, the monthly pest control treatment was carried out on Sunday 16th June in all common areas of the community.

Clothes Donation Box by AWQAF

In line with the principles of solidarity and compassion towards the less fortunate, a clothes donation box was installed in the community by the General Authority of Islamic Affairs and Endowments (AWQAF). Philanthropists are encouraged to donate wearable clothing in a clean condition. Examples of items that can be donated are abayas, kandoras, sleepwear, trousers, shirts, tops, bath linen and pairs of footwear. The donation box is located near the car park in front of Shams Meera towers.

Community Updates

COMMUNITYIMPROVEMENTS

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MOVE IN PROCESS FOR RESIDENTS

STEP 1:Contact 600 50 50 56 or services@provis.ae for:

1. Service Elevator Booking

2. Move In Forms and Guidelines

STEP 3:Obtain Move-In Confirmation from Provis Call Center / Community Management.

STEP 5:Attend Common Area Pre Move-In Inspection with Security and Moving Company

STEP 2:Submit all required forms and documents to services@provis.ae at least 5 working days prior to the move

STEP 4:Inform the Moving Company about the Community Move-In Guidelines and Procedures

STEP 6:Conduct the Move In

in compliance with the Community Guidelines

STEP 7:Attend Common Area Post Move-In Inspection

with Security and Moving Company

STEP 8:ENJOY YOUR NEW HOME!

Coming SoonIn line with our efforts to enhance the common area facilities for the enjoyment of all community members, the following improvements are under the following process:

• Installation of parking bollards for the outdoor parking in front of East and West Towers

• Gym Enhancement

• Indoor Children’s Room Fit Out

• Multipurpose Room Fit Out

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COMMUNITYFAQSWho is the Facilities Management Service Provider?

The appointed Facilities Maintenance Company is Khidmah, responsible for the maintenance of the common area in the community. This includes cleaning, equipment maintenance and regular preventive maintenance work.

What are the FM Company Contact Details?

• Khidmah Helpdesk (available 24/7): 600 50 50 52

• Email: services@khidmah.com

What is DLP (Defect Liability Period)?

New buildings are usually provided with a Defect Liability Period (DLP). This means that the contractor is responsible to repair defective parts or faulty installation for a certain period of time – usually one year. DLP does NOT generally cover Planned Preventative Maintenance (PPM) for systems or general maintenance of your purchased property components.

Who is the DLP (Defect Liability Period) service provider (for inside the unit)?

The DLP contractor is Fibrex. Any DLP issues may be raised through Khidmah Helpdesk at 600 50 50 52 or services@khidmah.com. Khidmah Helpdesk will coordinate with the contractor for any resident/contractor appointments.

Who is the Gas provider?

The Gas service provider is Royal Gas - 800 74427. For further info visit www.royalgas.com.

Who is District Cooling provider?

The District Colling provider is Logic Utilities

• Toll-free number 800 LOGIC (56442)

• Email: enquiry@logicutilities.com

• Web: www.logicutilities.com

• Account manager, Theresa Tana at theresa@globalfees.ae

What is the Etisalat EID for the community?

The Etisalat EID Number for Shams Meera is AU014454000. You may use this number to apply for a landline connection for your unit.

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ACCESS CARD PROCEDUREThe initial free of cost community access cards will be provided by Community Management team. The access cards will be issued according to the card allocation per unit:

• 1 Bedroom Unit - 2 Access Cards• 2 Bedroom Unit - 3 Access Cards• 3 Bedroom Unit - 4 Access Cards

Contact 600 50 50 56 or services@provis.ae for:

1. Access Card Request

2. Resident’s Info Form

Submit all required forms and documents to

services@provis.ae.

Obtain Confirmation from Provis Call

Center / Community Management.

Visit the Security Control Room in East Tower (T2), Ground Floor to collect your access cards from the Security Supervisor daily between 7:00 AM

and 7:00 PM.

Parking AccessTo activate the parking access, residents are required to fill in the Resident Information Sheet form with their vehicle details and submit it to services@provis.ae. The parking access is through Plate Recognition System (not through access card). Residents are encouraged to submit all necessary forms and documentation at the time of move in order to facilitate this process.

Management would like to advise all community members that all parking slots in the community are

allocated to individual units and each member is required to use only the parking space assigned to their unit.

Pet Free CommunityIn accordance with the community guidelines, kindly note that Shams Meera is a pet free community. Management urges all community members to strictly abide by this rule. The only exceptions are security dogs and trained and verified therapy service animals. We appreciate your cooperation on this matter.

Fire Safety on BalconiesTo help reduce the risk of fires starting and spreading from balconies to exterior walls and adjoining apartments, it is strictly prohibited to throw cigarette filters and other flammable items of any nature whatsoever from the windows or balconies at any time.

To ensure your safety and prevent property damage, activities such as smoking, barbeques, shisha and/or bakhoor on balconies are strictly prohibited.

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