Bill Barthelemy Chief Operating Officer Securitas USA

Dear Fellow Employees: Supervisors, officers and

staff working at cultural, educational and other public institutions soon will have additional opportunities to hone their knowledge and skills.

Securitas USA has partnered with the International Foundation for Cultural

Property Protection (IFCPP) to become the first contract secu-rity provider authorized to deliver in-house training of the Certified Institutional Protection Supervisor (CIPS) course. The instructors, in turn, will conduct training sessions for Securitas USA teams working at various institutions.

The training, which combines class-room instruction and role-playing scenarios, focuses on specific skills that relate to the protection of high-value assets in public settings. In addition to a review of security basics, such as the role and respon-sibilities of private security officers, the training addresses topics includ-ing conflict resolution techniques, emergency response procedures and code of conduct requirements.

Officers who have completed the training, including the Securitas USA team at the Sterling and Francine Clark Art Institute in Williamstown, MA, say the instruction is valuable.

“It’s a reminder of the important role we play here,” says Securitas USA Supervisor Carole Lambert-Superneau. “We’re not just officers standing in a gallery helping to protect valuable paintings. We’re also front-line representatives of the museum, here to help with the safety and comfort of visitors.”

Providing a high level of customer service is a priority at the Clark, a museum renowned for its extensive collection of European and American art. The Securitas USA team

combines a high-profile security presence while delivering friendly, helpful service to the 200,000 people who visit the museum each year. Visitors remain aware that the security of priceless masterpieces by artists such as Monet, Degas, Pissarro and Renoir is paramount, and that all galleries are constantly monitored, both physically and elec-tronically. At the same time, officers help maintain a welcoming environ-ment for visitors. They are familiar with the collection and are happy to briefly answer questions or direct

I S S U E • 2 • 2 0 1 2 2 Maritz: A partnership based on performance

3 Spotlight on Safety: Helping to reduce potential hazards

4 National Industrial Security Program knowledge leader

5 Advancing security careers through education and training

6 Security Officers of the Year - 2011

7 Someone You Should Know: Jared Brown, Site Supervisor

8 Service Notes

12 Veterans Working for Securitas USA

16 Training Talk: The workplace is no place for horseplay

Specialized Training Enhances Service at Cultural and Educational Institutions

See Specialized Training, P2

Securitas USA Security Team at Sterling and Francine Clark Art Institute

Welcome to the first issue of our updated and redesigned Excellence in Service magazine! This new format also provides a more economical way to produce and distribute the magazine. As you read through it, you will still find the same featured articles and information that will help you deliver an exceptional level of service to our clients.

In this issue we have highlighted the education and training oppor-tunities that are available through Securitas LMS and continuing education programs. You will read about how our security officers, and the excellent service they provide, have helped us maintain a valued client relationship for more than 30 years.

The “Training Talk” article will give you some tips for dealing with horseplay in the workplace and “Spotlight on Safety” discusses how to reduce potential hazards. On page 6 you can read about the 2011 Security Officers of the Year and their accomplishments.

We hope you find this issue informative and we look forward to receiving your feedback on the new layout. Please send any comments or suggestions for future issues to us at magazine.suggestions@securitasinc.com.

Sincerely,

Bill Barthelemy

Excellence In Service2

visitors to galleries and exhibits within the museum.

“Our officers set the tone from the time visitors enter the museum,” says Eric Mallet, Securitas USA’s lead officer at the Clark. “The expectations for our officers are high, because we want the museum to be a safe, accessible and enjoyable place for everyone.”

During the busy summer season, as many as 40 Securitas USA officers help protect the expansive museum, art research library and 140-acre campus at the edge of the Berkshire Mountains.

Gary Miville, Securitas USA area vice president and Certified Institutional Protection Manager (CIPM II); Chris Turner, New England Region director of Training and Development; and Glenn Macintyre, area manager of Training and Development, are Certified Institutional Protection Instructors, and are scheduling training sessions at various institutions served by Securitas USA. In the New England Region alone, more than 100 Securitas USA professionals provide services at ten cultural institutions, including art museums, university libraries and historical sites.

“Several major institutions now require CIPS program completion for security officers,” says Miville, who is a member of the Advisory Board of the New England Chapter of the IFCPP and serves on ASIS International’s Cultural Properties Council. “Being able to provide experienced officers specifically trained to serve at cultural and educational institutions is a significant differentiator for us in this developing market.” ¡

Maritz, a research, motivation and travel company, knows something about assessing and rewarding performance. The Fenton, MO-based firm helps some of the world’s largest companies drive results through understanding, enabling and motivating their employees, channel partners and customers.

Nearly 26 years ago, Johnny Horton was working in construction when his boss

decided to finish a project and then take a couple months of vacation. Horton soon became bored and decided to take a second job as a patrol officer at Maritz on the midnight shift.

“I only expected to do it for a few months, but one thing led to another and I’m still here,” says Horton. “It’s a great place to work.”

Horton now is Securitas USA’s account manager at Maritz, super-vising 28 officers who provide security services around the clock. The security team helps control access and patrols multiple buildings at the Maritz 230-acre headquarters complex, which includes offices for a campus population of more than 2,500 people. With Securitas USA’s Sgt. John Simmons at the forefront, officers in the security command center administer the access control, badging and computer

alarm systems, and monitor CCTV and alarm systems at the headquar-ters campus and at six other Maritz offices in the U.S.

Securitas USA and its predecessor companies have provided security services at Maritz for more than 30 years, adding responsibilities and adapting to changing requirements

as Maritz businesses grew. During that time, the security team consis-tently delivered such a high level of service that the security con-tract was automatically renewed. However, due to a commitment to due diligence, Maritz decided that every vendor contract would be put out to bid in 2011, regardless of past performance.

A Partnership Based on Performance

(Left to right) Project Manager Johnny Horton; Maritz Corporate Security Manager Daryl Lynn, CPP; Security Officer/Locksmith Edward McBride; Tech Sergeant John Simmons; Shift Supervisor Jim Abling; and Access Control Officer Fred Kelemen

(Left to right) Shift Supervisor Sergeant Jim Abling, Assistant Site Supervisor Matt Riordan, and Tech Sergeant John Simmons

Specialized Training

securitasinc.com 3

“We were compared with a number of large and small security compa-nies that wanted the business,” says Luke Hutsell, CPP, Securitas USA area vice president. “In the end, we were rewarded for our capabilities and many years of outstanding service.”

A new, multi-year contract was awarded to Securitas USA to continue providing the full range of security services at Maritz headquarters, as well as physical security at offices in Maumee, OH and Torrance, CA.

“Securitas is responsive to our needs and requirements, and always has been willing to work with us in a cost-effective manner,” says Daryl Lynn, CPP, manager of Corporate Security at Maritz. “We continue to be impressed with the officers’ professionalism, knowl-edge of the job, and high level of performance.”

Lynn reviews all incident reports and daily activity reports, and works closely with Horton to maintain an effective security program that provides value-added services. Horton notes his team includes a locksmith, saving Maritz the consid-erable costs of frequently using an outside vendor to change locks and cut keys. The security team also oversees troubleshooting, general repairs and replacement installation when problems arise with cameras, card readers and fire safety devices. Securitas USA supervisors and many officers have attended spe-cialized defensive driving courses, and serve as drivers for Maritz executives and board members, if needed.

“We are very satisfied with the service,” adds Lynn. “It’s been a good, long-term relationship based on mutual respect and the experi-ence, expertise and strong track record that Securitas brings to the table.”

Over the years, several companies in the area have visited Maritz to observe how security is handled at the company. Most leave with the goal of trying to emulate the excel-lent security program, which is a great compliment to the dedicated Securitas USA team, as well as to the support of the Maritz corporate security department. ¡

Securitas USA uses hazard assessments as a tool to determine

hazardous conditions at worksites. A hazard assessment, sometimes referred to as a hazard analysis, safety audit, job safety analysis (JSA) or job hazard analysis (JHA), evaluates dangerous or potentially dangerous tasks or duties that our employ-ees may perform during the course of a business day. These analyses can help determine if corrections need to be made in order to protect our employees while performing their duties. If a hazard is discov-ered, then the assessment also helps to determine the best way to protect our employees from an injury or illness.

Securitas USA requires that every worksite be evaluated to determine the hazards present and what type of Personal Protective Equipment (PPE) might be required to protect against those documented hazards. Additionally, Securitas USA requires that the evaluation be documented in writing on the Securitas Periodic Hazard Assessment form. It is critical that an assessment is performed any time job duties change and at a minimum of once per year for each worksite.

Hazards fall into three major cat-egories: physical, environmental and health. Physical hazards can be defined as moving objects, equipment in need of repair such as doors, gates or stairs, cracked or uneven surfaces, lack of proper lighting and sharp edges or corners, to name a few. Examples of environmental hazards include lightning, wind, rain, snow and heat. An example of a health hazard is exposure above the allowable limits to items such as chemicals and radiation.

It is important to remember that circumstances that may cause hazards can change from day to day. It is essential to monitor the workplace frequently to help reduce or eliminate unsafe situ-ations that could cause injuries. Securitas USA has tools available that can be used daily to document

potential worksite hazards such as the Security Officer Safety Checklist within the Safety Manual.

At many companies, hazard assessments are only performed because it is a regulatory requirement, while at Securitas USA we believe that they are a “best practice” that can help us reduce or eliminate the

potential injuries and illnesses of our employees and provide a safer worksite for our clients.

One of the most often overlooked and easiest programs to implement is a “near miss” program, which is a daily process by which our employees look for potential hazards at the worksite that might lead to an injury. Employees document and report them to their supervisor and then on to our clients as necessary. An active near miss program can go a long way in spotting, reporting, and document-ing hazards before accidents and injuries occur. All of these tools used together can greatly reduce both the frequency and severity of injuries and accidents for Securitas USA and provide a safer working environment for our employees and for our clients’ employees. ¡

SPOTLIGHT ON SAFETY

Helping to Reduce Potential Hazards

HAZARD CATEGORIES:

123

PHYSICAL

ENVIRONMENTAL

HEALTH

Excellence In Service4

An arrangement between the United States Government and PGS has been approved

by the Defense Security Service (DSS), Department of Energy (DOE), and other government agencies, permitting PGS to retain security clearances and operate contracts requiring security clear-ances. Under the National Industrial Security Program (NISP) and federal regulations, PGS employees are required to complete annual refresher training in several disci-plines, including:

• the National Industrial Security Program Operations Manual (NISPOM),

• Foreign Ownership, Influence or Control (FOCI),

• International Traffic in Arms Regulations (ITAR), and

• the PGS Code of Business Ethics and Conduct.

The Challenge: Traditionally the PGS annual refresher training was delivered in a classroom setting with a facilitator delivering the informa-tion and administering a test, and participants signing a printed acknowledgment form. The test results and acknowledgments were collected and shipped to the branch

National Industrial Security Program Knowledge Leader

office where hard copies were placed in the individual employee training records. Once documented at the branch, the original forms were shipped to the regional Facility Security Officer (FSO) where they were filed for the next government security inspection. Throughout this process, various manual systems were being used to ensure 100 percent compliance by all employees.

The Solution: In the fall of 2011 Mark Howell, PGS vice president of Corporate Governance and Compliance, met with Dan Straw, PGS direc-tor of Training and Development. They agreed that the Learning Management System (LMS) had matured within PGS to a point that it could be used to deliver the required annual refresher training. With the assistance of the Securitas USA Center for Professional Development (SCPD), the PGS training department developed e-learning modules to meet the government required compliance training, including testing and elec-tronic acknowledgment forms.

The Implementation: The 2011 annual refresher train-ing was loaded into the Learning Plan of all 4,000 PGS employees and a December 31st deadline for completion was announced in

October. “The first few weeks were very busy, assisting with access and computer issues as new LMS users were logging on for the first time,” said Straw. “We could not have done it without the support of the Help Desk resetting passwords and assisting with updating computer software.” PGS branch managers had to get personally involved with many clients’ IT departments to ensure access to the LMS for PGS officers.

The Result: By the end of the year, PGS had achieved 100% compliance with all of the annual refresher training requirements. It had leveraged the LMS as a delivery method ensuring consistent content, imbedded online testing and electronic acknowledgments.

Pinkerton Government Services, Inc. (PGS) is one of the largest providers in the United States of specialized security officer and fire services to meet federal government security requirements. It maintains corporate level national agreements with most of the largest aerospace and defense contractors. PGS has more than 4,000 security and fire personnel throughout the U.S., with 90% holding a government security clearance, allowing it to provide quality security solutions to meet its clients’ specific needs.

Straw said, “Using the LMS report-ing functionality allowed us to more accurately track completions and identify individuals who needed extra assistance. The government now audits our training compliance through electronic reports versus physically searching employee files.” The use of the LMS saved PGS time and money and once again set PGS apart as an industry leader in training. ¡

Everyone working in security knows that technological advances are rapidly changing the face of the industry. In just the last few years, wireless mobile devices, biometric-based access control systems, high-definition remote video surveillance, and predictive software applications that assess vulnerabilities all have become increasingly important security tools.

Joshua Tigner Over the years, Joshua Tigner, branch manager in Walnut Creek, CA, has combined his Securitas USA training with an ongoing academic education. He joined Securitas USA in May 2003 as a security officer, working the swing shift at a cannery while attending Modesto Junior College.

“It was a tough schedule, because for most of that time, I was only getting about three hours of sleep a night,” says Tigner.

By the time he received his Associate of Sciences degree in Administration of Justice in December 2007, Tigner was working as a field services manager. Three years later, he completed Securitas USA’s Certified Security Supervisor Program (CSSP), Brass Rings Branch Manager Development

courses and all Learning Management System courses.

Tigner is continuing to further his education by attending the University of Phoenix, working toward a bachelor’s degree in business with a concentration in management.

“The flexibility that the University of Phoenix offers to working busi-ness professionals is unlike what can be found at most traditional universities,” adds Tigner.

The university structures its classes one at a time over a five-week period. Courses can be completed online or by attending a four-hour class in the evening, one day a week. Average class sizes

do not exceed 25 people, and 30 percent of the grade is based on team projects.

“The emphasis on teamwork gives you the opportu-nity to work with individuals from many different backgrounds, and builds the essential skills for managing

a diverse workforce,” Tigner says.

Tigner notes that an added ben-efit of the University of Phoenix program is that Securitas USA employees are offered a tuition dis-count. More information is available at www.phoenix.edu/securitas.

Sean Keating Sean Keating, branch manager in Lincolnshire, IL, advocates working with college internship programs to help train upcoming security professionals. He first became involved when he was an account manager in 2008. The Director of Law Enforcement and Justice Administration at Western Illinois University contacted Keating and asked if he would serve as a coach and mentor to a student intern, teaching security basics.

“The student worked part-time at a seasonal post, which was good for us,” explained Keating. “I met with him every week over the three-month period to go over what he had learned and how it related to his school work, and then sent an evaluation and grade to his professor.”

After graduation, the intern returned as a full-time employee, fully trained and familiar with security operations at that site.

“For managers willing to put in the time, it’s a great way to identify and train future security professionals who are prepared to immediately step into a productive role,” Keating adds.

Keating has contacted criminal justice departments at other local colleges to convey his willingness to participate in their internship programs, and currently is in the process of hiring an intern candidate.

“Securitas USA is a great place to work, not only for the many oppor-tunities to gain knowledge and build skills, but also because of the career advancement potential within a large and growing global security organization,” added Keating. ¡

securitasinc.com 5

Advancing Security Careers through Education

and Training

Securitas USA is at the forefront in adopting the new technologies to

improve and document security performance.

All of these changes require on-going education and training, and Securitas USA is leading the way in providing instruction on industry best practices and how the latest technologies can enhance a client’s security program.

The Securitas Online Academy offers more than 1,500 instruc-tional modules that help officers and supervisors improve skills and gain knowledge about security systems and proper procedures. Securitas USA supervisors and managers also enroll in spe-cific training and development courses of study, and regularly participate in sessions about tools and technologies that efficiently and cost-effectively meet client requirements.

Recently Excellence In Service magazine editors interviewed two branch managers who support the company’s mission to further careers through education and training.

Excellence In Service6

2011 Security of the Year – HeroismThis award recognizes a security officer who demonstrates courage, daring, professionalism and self-sacrifice to help protect people or property. This year’s award winner was Gerald Couture of Campbellton, New Brunswick, Canada. He works at the Regional Hospital and the Restigouche Hospital where security officers provide services that include responding to code alarms for emergency situations.

On May 5, 2011 Officer Couture responded to an emergency call and found a patient in the midst of committing suicide by hanging. He imme-diately took control of the situation and rescued the patient by cutting his restraints and starting CPR. The patient survived due to his quick thinking and exemplary life-saving actions. Once Couture knew the situation was under control, he left the scene and went back to his post to continue his shift. When told that he had won the award, Couture said, “I was surprised to win the award for Canada. When told I had also won for North America, I never thought this could happen.”

On his trip to Parsippany, Couture was accompanied by his Site Supervisor Steven McIntyre and Branch Manager Colin McKinnon. During the awards presentation, Couture was presented with a plaque and a check for $5,000 from Country President Dwayne Gulsby, CPP, who said, “We are honored to have such an individual working for us as he exemplifies our core values and is a true asset to Securitas Canada.”

Couture was very humble about receiving these awards and commented many times that he felt that what he did was just part of his job and didn’t feel that he needed to be recognized for his actions. “This is one of the reasons why I think he is so deserving of the awards,” explained McKinnon.

Please join us in congratulating Gerald Couture on being named the 2011 Security Officer of the Year for Heroism.

Each year Securitas recognizes its Security Officers of the Year for Heroism and Performance. The 2011 recipients traveled to the headquarters office in Parsippany, NJ where they were honored at a presentation and luncheon attended by the Division Management Group and all Region Presidents from North America. They also were treated to dinner and a private tour of New York City.

SecurityOfficers

2011Yearof

the (Left to right) Securitas Canada President Dwayne Gulsby, CPP; Security Officer Gerald Couture; and North American President Santiago Galaz

See Security Officers of the Year, P7

securitasinc.com 7

As Securitas USA’s site supervisor at the Hartford government facility in Connecticut, Jared Brown and his team

help healthcare workers deal with individuals suffering from a range of behavioral health challenges, including addictions and mental illness. The situation at the facility can go from calm to chaotic in seconds, as the team deals with arriving individuals who can be depressed, agitated, aggressive, intoxicated, suicidal – and sometimes possessing weapons.

“It takes a special type of person to be able to quickly de-escalate a situation, reassure the client and still maintain a safe, secure environ-ment for the client and staff members,” says Debra Cannon, East Hartford branch manager. “Jared is able to do that, and he has earned the respect of the client and his team.”

Brown sees the security team’s role as providing a high level of customer service to the facility’s staff members who, in turn, serve a residential and outpatient population that can total up to 300 people a week. He supervises 12 officers, including three patrol officers, who work around the clock to help secure the 66-acre government complex.

“The security team helps us do our jobs better,” says Mary Gagliardo, Health & Safety director

at the facility. “In addition to assisting with daily tasks, Jared attends our safety meetings and consults with us about potential changes to internal policies and procedures that impact security.”

Brown augments his security knowledge and skills through ongoing training. After receiving his B.S. degree in Criminal Justice at Bob Jones University, he began working at the Hartford government facility as a Securitas USA floater in June 2009. He was promoted to shift supervisor in August 2010 and to his current position in June 2011. Since that time, he has completed all coursework in Securitas USA’s Certified Security Supervisor Program (CSSP) and has attended Securitas USA’s Security Healthcare Academy, an intensive, two-day course of instruction about collaborative safety strategies and techniques for assessing threats, defusing dangerous situations and restraining disruptive patients in healthcare environments.

“The first people our clients and visitors meet when they enter our facility are the security officers, who make a point of treating everyone with kindness and respect,” adds Gagliardo. “That sets the tone that this is a warm, welcoming environment, and goes a long way in helping us effectively assist the people we serve.” ¡

2011 Security of the Year – PerformanceSecurity Officer Andres Fernandez of the Southern California/Hawaii Region was recognized for consistently providing excellent service and outstanding performance. He has worked for the company for five years and is currently a District Safety Officer for the Oxnard, CA Central Business District. As an ambassador to visitors in the area, he has shown exceptional skill in identifying crimes in progress and subjects who are “driving under the influence.” In the past year, he has worked closely with the local police department and has led officers to six separate confirmed DUI arrests based on his observations and diligence. In addition, because of his vigilance, he has been involved in an addi-tional 24 incidents which have resulted in 28 subjects being taken into custody for criminal actions.

Fernandez is an exceptional officer who comes to work with an enthusiastic zeal for making a difference in the community. He has been instrumental in the development and execution of the District Safety Training Program and has been invaluable as an instructor to new team members. When told about the award, he was shocked and said, “I never thought I would receive an award for simply doing my job. The District Safety Officers do everything they can to help ensure the community is a safe place for people to visit and have a good time.”

Joining him on the trip to New York was Celia Angela Ramirez and his daughter, Jaslene, as well as Account Manager Joshua Walker and Branch Manger Martin Scherer. During the presentation of the award and a check for $5,000, Region President Tony Sabatino commented, “We are very proud of Andy and his consistent, ongoing Vigilance; it is a model of excellence we all strive to achieve.” Fernandez was also honored at a ceremony conducted at Oxnard City Council chambers during a regularly scheduled session. In attendance were fellow safety officers, members of the Oxnard Police Department and Downtown Management District as well as Mayor Tom Holden, who presented an award to Fernandez and commented on the excellent job Securitas has done in helping to revitalize the downtown area.

Please join us in congratulating Andres Fernandez on being named the 2011 Security Officer of the Year for Professionalism.

(Left to right) North American President Santiago Galaz, Security Officer Andres Fernandez, and Region President Tony Sabatino

Jared Brown Site Supervisor

SOMEONE YOU SHOULD KNOW

When most people go to work, they

generally know what they’ll be

doing during any given day. That is not the case for Jared Brown. He has no idea what

challenges he’ll face.

Excellence In Service8

New England Region Captain Edward Poulin and Officer Richard Luce

Congratulations to the employees recognized in this issue. You make a difference. You are a key part in providing the peace of mind that allows people, organizations and communities to prosper. You do this through your actions, big and small, every day.Knowledge is the key. By combining your expertise in security with a passion for service, you can make a difference. This is what makes us all Everyday heroes. Every day.

Service Notes

New York/New Jersey Region Security Officers Anthony Anderson & Mikhail Grigoryan

Situation Handled Calmly and Professionally While on duty at a client site in New York City, a suspicious enve-lope was delivered to security. The envelope was wrapped with clear tape on the open end and looked to be tampered with. The return address was illegible and written in a foreign language. A memo had been sent out the prior week saying that there had been a threat of Anthrax. Both officers put the envelope through the X-ray machine to see if there was any metal or dangerous object contained inside. Not finding anything, they kept the envelope in a secure area and phoned the police. The police arrived, and it turned out to be a false alarm.

Both officers were recognized for their attention to detail and handling of a potentially dangerous situation in a calm and professional manner.

Officer Aided in Suspect’s Apprehension Sergeant Ernesto Majano was conducting his normal patrol when he observed a suspect who had previously battered a Los Angeles Fashion Business Improvement District Officer. Majano remembered that the suspect was extremely violent and approached him tactfully. He called for backup and attempted to take him into custody. The suspect gave a brief struggle, but Majano was able to take the sus-pect into custody without incident.

Majano was recognized by the LAPD Boosters organization as the LA Fashion BID Supervisor of the Year at the annual Public Safety Appreciation luncheon in front of his peers and the police officers.

Southern California/Hawaii Region Sgt. Ernesto Majano

Sergeant Ernesto Majano

(Left to right) Branch Manager Bill Miller, Client Contact Robert Deary, Captain Edward Poulin, Security Officer Richard Luce, and HR Manager Nicole Fredericks

Officers Came to the Rescue in a Cardiac Emergency

Captain Edward Poulin and Officer Richard Luce responded to a request for medical assistance for an employee at a client site. When they arrived, the employee tried to downplay his symptoms, but both Poulin and Luce immediately recognized the signs of a cardiac emergency. Site procedures require the security team to call the cli-ent’s site medical team in these instances, but on this day, no medical team members were available to respond. Both Poulin’s and Luce’s medical emergency response training took over and they provided the help that resulted in stabilizing the employee until EMS arrived and the employee was transported to a nearby hospital. In this time of need, these officers did not panic; they responded with professionalism and concern for the employees that they serve.

Client Contact Robert J. Deary, Director, Building Services, FSO had the following to say about Poulin and Luce’s performance: “They say success is defined as prepara-tion meeting opportunity. This was certainly the case in this instance. Due to prior commitments, vaca-tion, family illness and other factors, no one from our medical team was available to respond to this incident. When one of our associates had a medical emergency, it was handled professionally and efficiently by Captain Poulin and Officer Luce. They responded in a timely fashion, stabilized the situation, and made all the correct decisions along the way. I would like to express our gratitude and it is this type of display that makes everyone feel comfortable knowing that we have trained and certified people on-site when it comes to an urgent situation.”

(Left to right) Scheduling Manager Nicholas Syrigos, Shift Supervisor Mikhail Grigoryan, Security Officer Anthony Anderson, and Branch Manager Emad Himaya

securitasinc.com 9

East Central Region Field Service Manager Mike Teasley

Attention to Detail Helped Capture Suspects

Captain Douglas May of the Tulsa Public Schools Police Department received information from Tulsa Police Department (TPD) about a break-in at a house in the neigh-borhood. TPD gave a vague description of each of the suspects and asked the Schools Campus Police to watch for the intruders. While on duty, Officer Ramirez saw and identified the suspects using only the vague descriptions given by TPD. He informed May of their location via radio and continued to observe the suspects, relayed direc-tion of travel and other pertinent information to them. Captain May and fellow Officer Gadd intercepted

the suspects, took them into custody and called TPD.

Without being asked or instructed, Ramirez took it upon himself to stay outside and maintain a security presence while school let out. Captain May said, “Officer Ramirez’ attention to detail and ability to identify the suspects in a crowded parking lot was instrumental in the safety of the school and welfare of the students. His actions live up to the Campus Police slogan of ‘Protecting Our Future.’ His performance brings great credit upon himself, his profession, and Securitas.”

Attention to Detail Caught Trespasser

In January, 2012 an outside deliv-ery driver was banned from the Nexteer Automotive Corporation facility in Saginaw, MI for making threats to Nexteer employees who work at the plant. His picture was posted and Security was notified of the threats. Security was requested not to allow the driver on property. On March 8, 2012 Security Officer Curt Littleton was working at the truck gate when a truck arrived to pick up parts. After speaking with the driver, Littleton suspected that he may be the banned driver. He followed appropriate protocols and held the driver at the gate while

Global Enterprise Solutions Division Officer Curt Littleton

Security Officer Curt Littleton

Security Officer Tony Ramirez

South Central Region Security Officer Tony Ramirez

South East Region Security Officer Eddie Robinson

Dedication and Commitment While on Post While Security Officer Eddie Robinson was on duty conducting his required searches, he found a weapon belonging to an uniden-tified man attempting to gain entry into the Escambia County Courthouse. Robinson confis-cated the weapon and reported the incident to the court’s Sheriff’s department. It was later discov-ered that the weapon the man attempted to bring in was a BB gun and the unidentified man was arrested.

In February, Robinson was honored at a ceremony at the Escambia County Courthouse in Pensacola, FL for his ability to go above and beyond to help keep the client and its customers safe. As a result, Officer Robinson was given a Certificate of Outstanding Performance and a watch from Securitas USA. He was also given a plaque for Certificate of Excellence from the Escambia County Courthouse for his due diligence in carrying out the client’s assigned job responsibilities.

(Left to right) The Honorable Jan Shackleford, Circuit Judge; Officer Eddie Robinson; Robin Wright Trail Court Administrator, First Judicial Circuit

See Service Notes, P10

notifying his security supervisor. It was later determined that this person was, in fact, the banned driver. The transportation company provided a replacement driver to make sure the parts were delivered to the appropriate plant and production was not interrupted.

What was even more significant was Littleton’s attention to details. The driver had significantly altered his appearance from the time that he had been banned from the facil-ity. He had shaved his beard and changed the military style clothing he was known to wear. In addition, the driver was now employed by a different transportation company. Based on Littleton’s experience at this particular security post, he had numerous interactions with this driver in the past. It was his atten-tion to details of the driver’s facial features and voice that first caused his suspicion about the driver. Littleton confirmed his suspicion by identifying the driver via his personal identification.

Officer Littleton’s vigilance helped protect the personnel at the Nexteer facility. His professional actions in this incident resulted in his selection for GESD’s Officer of the Quarter Award!

Officer Honored by Local ASIS Chapter

At the Evansville, IN ASIS Awards Luncheon, Field Service Manager Mike Teasley was presented with the ASIS Community Service Award. Teasley goes above and beyond in his job and in the com-munity and is always willing to help others. In his community, he is involved with the Knights of Columbus, Special Olympics and other charitable organizations. At the luncheon it was said that Teasley is truly deserving of this award not only for his work in the security industry, but also for his commitment to serving his home town.

Field Service Manager Mike Teasley

Excellence In Service10

Possible Theft Averted

Account Manager/Captain Vince King asked Shift Supervisor Juliana Randall to perform scans on

Energy Services Security Officer Jason Holmes

Service NotesNational Accounts Security Officer Sam Kraja

Officer Demonstrated the Value of Helpfulness

Security Officer Sam Kraja was on duty at a client location in Des Plaines, IL when a nurse on duty contacted him and said that an employee was experiencing severe chest pains. Off-site EMS responders were contacted and Kraja was dispatched to the front entrance to guide the medical personnel to the correct area of the facility. Due to Kraja’s assistance, the medical personnel were able to

arrive at the proper location in only minutes. The nurse later stated that every second of a cardiac emergency is critical, and she praised Kraja for his quick actions, calm demeanor and excellent communication skills in guiding the EMS personnel to the correct location in order for them to give immediate assistance to the employee. Global and National Accounts was pleased to recognize Sam Kraja as the Security Officer of the Month for December 2011.

(Left to right) Client Contact Tom Testa, Security Officer Sam Kraja, Regional Account Manager Katy Schaedler, and Account Manager Voula Veneti

Officer Recognized by Client

Armando Herrera, Security Ambassador, was recently honored at a Kaiser Permanente Manager’s Meeting by the Fresno Medical Center’s Chief Operating Officer with a “Mission Moment” Achievement Certificate. Kaiser instituted this staff recognition program three months ago and Herrera is the third recipient of this honor. The prior recipients were client employees. As reported by numerous Kaiser members and staff, Herrera has a service reputa-tion that sets an example for all to follow. He is truly a supervisor who sets high standards for his officers. He is vigilant in identifying people who need assistance and helps ensure those needs are met. It’s truly an honor for our Securitas USA employee to be singled out by the client and recognized for his contribution to Kaiser’s Medical Center in Fresno, CA.

Healthcare Services Security Officer Armando Herrera

Security Officer Jason Holmes

(Left to right) Fresno Medical Center’s Account Manager Arlie Wilson; Area Vice President, Healthcare Division Bill Reese, CPP; Security Ambassador Armando Herrera; and Kaiser’s Security Director for the Fresno Medical Center Mike Spicer

Shift Supervisor Juliana Randall, Branch Manager Gina Hugelier, and Account Manager/Captain Vince King

North Central Region Shift Supervisor Juliana Randall

departing employees at a client site to check for any stolen/unsafe items. As one employee was leav-ing, she noticed Randall conducting scans and turned back towards her locker. When requested to step for-ward to be scanned and remove her jacket, the employee refused. After a brief exchange, Randall escorted the employee to the Quality Control Inspection Manager where client management personnel were pres-ent. When asked again to remove her jacket, it was discovered that the employee had merchandise that did not belong to her.

Officer Randall was praised by the client for not letting this employee get past security with what amounted to approximately $4,000 worth of stolen merchandise.

Officer’s Vigilance Prevented Unauthorized EntryWhile on duty at a nuclear power plant site, Security Officer Jason Holmes was verifying access credentials of both visitors and employees during one of the busiest times of the day. Holmes was able to identify a counterfeit identification card presented by a first-time visitor. He asked for a peer check from another security officer and compared the ID card to a sample card in a U.S. Identification Manual that verified it was indeed counterfeit. The shift supervisor was immediately notified. The County Sherriff’s Office was notified and dispatched a deputy to investigate the situation.

The deputies discovered that the individual presenting the counter-feit ID card was an illegal immigrant with an expired work visa working under an assumed name, invalid Social Security number and a wanted fugitive. The Sheriff’s deputy took the individual into custody and the other occupants in the vehicle were denied entry onto the company property pend-ing further investigation. Due to Holmes’ attention to detail and questioning attitude, not only was an unauthorized individual denied entry onto company property, but an illegal immigrant and wanted fugitive was taken into custody by the Sheriff’s Office.

securitasinc.com 11

Suspicious Activity Observed

Security Officer Brenda Austin was on duty at a bank client location when she noticed several suspi-cious people arriving and loitering in and outside of the building. There had been a rash of bank robberies in the area so she closely watched the group of people. As Austin walked to the parking lot to escort a bank employee into the building, she made small talk with the group in an effort to get their descriptions to write in her daily security log. She did several interior and exterior

patrols to keep track of these individuals since their activity was suspicious.

When an argument took place between two of the individuals, the group decided to leave the building. The bank president commended Brenda for her actions and thought that there was a good chance that she had helped to prevent an attempted robbery. Robberies had taken place nearby and Austin took it upon herself to be alert and vigilant in her actions.

(Left to right) President Ali’i Management LLC, Scott M. Luinstra; Security Officer Brenda Austin; and Bank President Priscilla Lucero

Rocky Mountain Region Security Officer Brenda Austin

Teamwork Recognized

Officer Randy Townsend was work-ing in the ER of a client medical center when an individual entered, signed himself in and walked outside to smoke. Townsend called the Special Delivery Unit Officer, Courtney Robinson, who also watches the cameras and asked her to keep an eye on him. She fol-lowed him on camera as he walked off site to the smoking area across from the campus. Robinson let the ER staff and Townsend know he was back on site and was throwing something at the windows. As the officers responded to the side of the building, it was discovered that

the individual had thrown a piece of the fire hydrant into the front win-dow and he then calmly walked into the ER and sat down. Townsend, Officer Gary VanDenBroeke and Officer Jeremy Kyer all converged into the ER and escorted the indi-vidual to a back area. They stayed with the individual until the police arrived and arrested him.

Tom Joyce, client Corporate Director of Safety and Security, said on the local news that the “officers did a great job responding to the incident within a minute of it hap-pening. They worked together as a team, and used the technology that we have in place.”

Mid-Atlantic Region Security Officers Randy Townsend, Gary VanDenBroeke, Jeremy Kyre and Courtney Robinson

Quick Response Helped to Save Lives

Pinkerton Government Services (PGS) Security Officer Brittany Frost was getting ready for work on Easter morning when she smelled smoke and discovered a neighbor’s home fully engulfed in flames. Using the training and skills she gained as a volunteer firefighter, Frost took the actions necessary to save two lives that morning. Her first and most important objective after calling 911 was to make sure that the homes surrounding the house ablaze were not occupied. Instead of retreating as others might, Frost methodically searched

the houses and located two men who were asleep in a house rapidly filling with smoke, just feet from the fire next door.

City of Florence, AL Fire Chief Charlie Cochran stated, “There is no doubt the actions taken by Ms. Frost resulted in lives being saved and property damage being reduced to adjoining structures. Any delay of even five minutes would possibly have resulted in a different outcome for the occu-pants of adjoining townhouses and there is no question heavier

damage would have resulted to all structures.”

Frost received the Officer of the Month award from the PGS Tennessee branch, citing her “extraordinary heroism.” Michelle Rhyne, PGS branch manager, stated “Pinkerton Government Services is proud to have outstanding individu-als with this level of moral character in our ranks.”

(Back row-left to right) Corporate Director of Safety and Security Tom Joyce; Security Officers Randy Townsend, Gary VanDenBroeke, Jeremy Kyer, and Branch Manager Jay Murdock(Front row-left to right) Site Supervisor George Reitmire and Security Officer Courtney Robinson

Security Officer Brittany Frost

Pinkerton Government Services Security Officer Brittany Frost

Excellence In Service12

William Thorson

National Accounts/ Rocky Mountain Region

William Thorson has been with Securitas USA since November 1993 as a security officer work-ing at a national account client site in Rio Rancho, NM. Thorson is a military veteran who enlisted in the U.S. Air Force on December 7, l958 (Pearl Harbor Day). His first major assignment was with the B-52’s as a Combat Intelligence Clerk, plotting mission routes for aircraft at Glasgow AFB, MN from 1962-64; Fairchild AFB, WA from 1964-65 and Blytheville AFB, AR from 1965-66. His 26 years of service also included assign-ments in Vietnam and Altus AFB, OK. In the spring of 1972, he was assigned to St. Louis University as an ROTC instructor. He said of this assignment, “It was quite rewarding

working with all the cadets, helping to mold their careers.”

After more than 26 years of service and having received 18 combat awards, Thorson retired on January 1, 1985. During Thorson’s military career, in his spare time, he developed into an outstanding sports official. He was certified as a baseball umpire as well as a high school/college basketball and football referee. As a result of his work in this area, he has been inducted into three Halls of Fame. “Being inducted,” Thorson says, “is a humble feeling. They recog-nize one person, but I know it takes a great effort of many people working together to achieve a common goal.”

Veterans Working for Securitas USA

Many of our security personnel have served our country in the military. We want to take this opportunity to introduce some of them to you and let you know what they are doing today to help Securitas USA

meet the needs of the clients where they work.

securitasinc.com 13

Keyanna Hill

New England Region

Monica Beltran

Pinkerton Government Services (PGS)

Robert Hempstead East Central Region

Keyanna Hill is currently working as a site supervisor for the Milford, CT branch of Securitas USA. Hill served a term of eight years in the Armed Forces from 1996 – 2004. She enlisted in the U.S. Army National Reserves so that she would have the opportunity to better her career choices. During her time in the service, Hill was part of an elite team of officers. Her title was Automated Logistical Team Specialist, dealing in telecommunications and data entry.

When asked about her time in the military, Hill replied, “My time in the service has made me a better person, daughter, mother

and leader as a site supervisor for Securitas USA. It makes me feel good inside knowing I am now part of a family of men and women who fought for this country both in the past and present. As a great man once said, “‘Wars come and go, but our soldiers stay eternal.’”

Officer Monica Beltran has the distinction of being the first Virginia Guardswoman to earn a medal for valor in the state’s history, as well as being the first to receive a Purple Heart for being wounded in combat. Beltran, who has worked for the Northern Virginia branch of PGS since 2010, served as a turret gunner in Iraq with the 1173rd Transportation Company. In October 2005, while her team was escorting a civilian convoy, the team came under attack and, though wounded in one hand, she was able to continue firing, pinning down enemy fighters and allowing enough time for the convoy to clear and regroup. For her actions, she was awarded the Bronze Star Medal

with “V” for Valor and the Purple Heart. She remains in the Virginia Guard and currently serves in the 1710th Transportation Company.

Officer Beltran is currently assigned to an international client contract as an armed security officer.

Officer Beltran stated she loves working for PGS and added, “My military experience has helped with respect to being an armed security officer, handling weapons and identifying potential threats and/or hazards to the client facility and its personnel.” She also feels that the military has prepared her to act under pressure and for any potential problem in her current role.

Robert Hempstead is assigned as the field manager for the Columbus, IN branch and has been with Securitas USA since April 2011. He is responsible for 12 client sites and all temporary sites and is also the National Rifle Association weapons instructor for the branch.

Hempstead was in the Marines for 12 years and over 17 years in the Indiana National Guard. He completed five deployments, the last being in Iraq from 2009-2010, when he received the Bronze Star upon its completion. His deploy-ment proved to be very interesting because his daughter was deployed with him in the same company

in northern Iraq. Upon his retire-ment he had been awarded the Bronze Star, three Meritorious Service Medals, and three Army Commendation Medals.

“After spending so many years dealing with Marines’ and Soldiers’ problems, as a Senior Noncommissioned Officer, it forced me to build the necessary skills needed to relate to the security offi-cer as well,” explained Hempstead. “They have normal life problems and at times they need strong leadership just like the military. The Marine and Soldier expect and deserve good solid leadership, just like our employees.”

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Excellence In Service16

Here’s a good one: an employee gets duct-taped to a chair while working in an office building, and then, while bound, is sent on an elevator ride.

Funny, right? Such pranks are all over YouTube. And movies and TV shows featuring practical jokes draw large audiences.

But in reality, horseplay can pose a serious threat to safety and is an on-going, hard-to-control part of the everyday working environment. For instance, employees who get a little bored with their jobs late in their shift might try to liven things up with a little “fun.” But horseplay is never fun—and in fact can be hard to distinguish from harassment, discrimination, and even work-place violence.

As for the case of the employee taped to the chair? She ended up suing—and winning. The defendants included not only prankster employees, but on-site contractors, too, who were merely bystanders—bystanders who did nothing and said nothing.

Horseplay hurts

One reason horseplay persists is that it makes a good story—and now, good video with the potential to go viral. But these stories don’t usually include jokes gone wrong, nor do they recognize the embarrassment and humiliation of the victim of a gag—or the resulting lawsuits and terminations.

Why do some people feel the need to fool around in a workplace? For some, it’s a way to alleviate boredom; for others it’s a way to relieve stress; and for others, it’s a way to get attention or notoriety. Although the reasons may differ, the consequences tend to be the same: People get hurt.

Workplace horseplay can be closely linked to bullying behavior—when jokes are actually harassment targeting new workers or others who, in someone’s opinion, do not fit in.

A prankster might consider these stunts or practical jokes to be harmless. But they don’t get to decide what is funny and what is hurtful—the target of the prank does. In short: it is the effects of a prank—not the intentions—that count.

At the very least, pranks in the workplace can only mean one thing: The participants are not focusing on their jobs. And pranksters often dis-tract others from their jobs, too. Employees not paying attention to their jobs or their surrounding environment can create a dangerous situation where injuries can occur.

There are as many types of horseplay as there are jobs, and it would be impossible to list them all. It is enough to say that after an injury or a fatal

accident, everyone is sorry the horseplay took place—the pranksters, the bystanders, and espe-cially the victims and their families. However, “I’m sorry” can’t bring back a finger, an eye or a life.

Don’t pretend it’s not happening

Securitas USA has policies against horseplay, and there are likely procedures in your post orders that outline rules against participating in it and rules about dealing with others who are engaging in it. As evidenced in the example that opened this article, inaction—not taking steps to help prevent or stop horseplay, or not reporting misbehavior—has consequences, too.

TRAINING TALK

The Workplace is No Place for Horseplay

From the Securitas USA Center for Professional Development

Look past the humor when others start horsing around. Recognize that horseplay poses a dangerous threat to all. What might be funny today could easily be tomorrow’s tragedy.

Although you might think reporting someone is “uncool,” consider that most companies, including ours, have limits on how much fooling around they will accept. Putting a stop to pranks and pranksters before they get started is not only a safety prevention strategy; it might also save someone from losing his or her job.

Look past the humor when others start horsing around. Recognize that horseplay poses a dangerous threat to all. What might be funny today could easily be tomorrow’s tragedy. By standing up to horseplay you can help make sure the joke is not on you—or on anyone else.

Additional safety resources are available for Securitas USA officers, including issues of Security Spotlight, Safety Meeting Topics and monthly safety awareness articles—all of which are posted on the Securitas USA Portal. As an example of the kind of information available to you, an excerpt of a safety awareness article is included below. ¡

Securitas USA security officers at nuclear power plants have developed a good strategy for approaching someone about at-risk behavior. Provided that intervention is prescribed in your post orders, here are some tips to guide you:

• Excuse yourself for the interruption, addressing the person as quietly as possible. Don’t embarrass the person.

• Introduce yourself.

• Express what you observed directly, but tactfully.

• Don’t be abrupt, offensive or accusatory.

• Maintain a non-threatening demeanor.

• Show appreciation for individual’s cooperation.

• Listen to the individual without interrupting.

• Agree with individual when possible.

• Encourage individual to conform to safety standards.

• Discuss with individual any further actions you need to take.

SWEEPSTAKESCONTEST

Now it is easier than ever to win the

Excellence In Service Sweepstakes Contest!

All coupons should be returned to your local office by August 14, 2012to be eligible for the Excellence In Service Sweepstakes Contest.

For more information about this contest, please read the additional information on Page 18.Tips on Dealing

with Pranksters

3

1. What type of hazard includes lightning, wind, rain, snow and heat? q Health q Environmental q Physical q Technological

2. Specialized Training at Cultural Institutions includes: q Conflict resolution techniques q Emergency response procedures q Code of conduct requirements q All of the above

3. Pinkerton Government Services achieved 100% compliance with annual refresher training requirements by using: q One-on-one tutoring q The LMS delivery method q Teacher-led classroom instruction q Attending community college

4. The Securitas Online Academy offers approximately how many instructional modules to improve skills? q 150 q 500 q 1,500 q 50

5. At what Securitas USA client does the security team include a locksmith? q Clark Art Museum q Oxnard Central Business District q University of Phoenix q Maritz

6. Why do some people feel the need to participate in horseplay at work? q Alleviate boredom q Relieve stress q Get attention q All of the above

7. Securitas divisions in North America annually recognize 2 security officers for: q Honesty & Integrity q Heroism & Professionalism q Heroism & Performance q Helpfulness & Commitment

8. Site Supervisor Jared Brown has completed all coursework for what Securitas certification program? q CSSP q CPP q CIPS q DSO

Second Quarter 2012

securitasinc.com 17

East Central Region Virginia Hobson - Cleveland, OH

Energy Services Matt Larson - Zion, IL

Global Enterprise Solutions Division Charles Monroe - Pontiac, MI

Mid-Atlantic Region John Williamson - Barboursville, WV

New England Region Alvin L. Wellington - Stamford, CT

New York/New Jersey Region George Stanley - Farmingdale, NY

North Central Region James Vinson - Marion, IL

Northern California Region Roger Mitchell - Bakersfield, CA

Pinkerton Government Services Lovell Edwards - Springfield, VA

Rocky Mountain Region Nancy Bennett - Bellevue, WA

Southern California/Hawaii Region Francisco Ocampo - Ventura, CA

South Central Region Carolyn Brown - Clear Lake, TX

Southeast Region Chris Knuckles - Atlanta, GA

Sweepstakes Winners

Congratulations to the following

1st Quarter 2012 $1,500

Excellence In Service Winners!

These winners were drawn from the 1st Quarter 2012 coupons. Each region has a $1,500 cash winner and lots of

winners of great Securitas USA merchandise every quarter! The drawing for coupons

you submit from this issue will be held in August 2012.

Excellence In Service Sweepstakes Coupon

No adverse action will be taken by Securitas USA, or any of its agents or subsidiaries, in retaliation for filing a claim of discrimination or harassment with any county, state or federal agency.

THE SECURITAS USA

HOTLINEwww.securitashotline.com

1-800-574-8637Available 24 hours a day, seven days a week.

You may contact the Hotline for any type of concern or question.

Some of the most common examples of workplace situations reported are as follows:

y Theft or fraud

y Use of drugs or alcohol on the job

y Mismanagement of company resources

y Any type of harassment or discrimination

y Violation of policy

y Pay issues

y Wage and hour violations

Security Officer Contact Information

Name

Securitas USA branch office location (city & state)

Employee Number (located on your pay stub)

Client Site where you work

All coupons should be returned to your local office by August 14, 2012 to be eligible for the

Excellence In Service Sweepstakes Contest

Please provide the Dept. ID for this security officer.

FOR BRANCH OFFICE USE ONLY

Want a chance to win $5,000 and learn about Securitas USA along the way?Here’s your opportunity to enter our Sweepstakes contest, which is part of our Excellence In Service program. This program was designed so you can learn about the company and its people and services, because it’s important to know about the company you work for and understand the “why” behind what you do every day on post. Read through the magazine and then answer the questions on the back of this coupon.

HOW TO ENTER THE SWEEPSTAKES :Make sure to complete the entry information. Please print clearly. If your name and complete contact information aren’t on the coupon, then you can't win. When you've completed the coupon, turn it in to your supervisor, and he or she will enter it into the drawing for cash prizes. WHAT YOU CAN WIN:

Monthly Drawings: One security officer from each branch wins $50.

Quarterly Drawings: Four times a year, regional drawings for a $1,500 cash winner and multiple prize winners are held. Winners are notified by their region and announced in this magazine.

Annual Drawing: When all the coupons for the year have been collected, we hold a drawing for the $5,000 winner! It doesn’t matter if you’ve won earlier in the year. All coupons are eligible for the annual drawing. So don’t miss your chance to be a Securitas USA Sweepstakes winner!

Excellence In Service18

35 YEARS OF SERVICE Joseph Otmanowski, EnergyJeffrey Poole, EnergyWilliam Walker, Energy 30 YEARS OF SERVICE Glen Williams, Mid-AtlanticEdward Pataki, North CentralVictoria Forsman, Northern CaliforniaCurt Oxford, Rocky MountainJayne Almonrode, South Central 25 YEARS OF SERVICE Jon Brown, East CentralKenneth Ewing, East CentralKenneth Forbes, East CentralRichard Hipple, East CentralTony Cline, EnergyKenneth Gallagher, EnergyCurtis Grubbs, EnergyLouis Palafox, Jr., EnergyKaren Shaffalo, EnergyTerry Till, EnergyHenry Coleman, New EnglandJohn Nyonnoh, New EnglandChowdry Mohammad, New York/New JerseyTheodias Sankey, New York/New JerseyAlfred Bennett, North CentralWilma Morrison, North CentralJohn Stanton, North CentralGustavo Cortez, Northern CaliforniaGeorge Richardson, PGSAlan Dohrmann, Rocky MountainDale Drake, Rocky MountainDennis Oconnor, Rocky MountainKenneth Smith, Rocky MountainAlan Woods, Rocky MountainJames Howard, South CentralLee Morris, South CentralDennis Peck, South CentralNorma Martorell, South EastKenneth Gemundt, Southern CaliforniaMark Greenway, Southern California 20 YEARS OF SERVICE Eric Pope, East CentralDarrell Smith, East CentralStephen Kelly, EnergyCurtis Littleton, GESDSteven Miller, GESDHarold Goldsmith, Mid-AtlanticAlbert Pikes, Mid-AtlanticNicholas Augustin, New York/New JerseySandra Fernandes, New York/New JerseyHans Groth, New York/New JerseyJune Lamb, New York/New JerseyJoyce Moore, New York/New JerseyWilliam Richards, New York/New JerseyErnest Robinson, New York/New JerseyAndre Vickers, New York/New JerseyDarlene Pfingsten, North CentralWendell Powell, North CentralJohn Taylor, North CentralJaswir Johl, Northern CaliforniaDennis Day, Rocky MountainDavid Esparza, Rocky MountainRobert Chapman, South CentralCarlos Gomez, South CentralBryan Hundley, South Central

Dennis Lee, South CentralJanet Startzman, South CentralMilton Williams, South CentralAnthony Arkwright, South EastHarry Dollar, South EastRobert Garrett, South EastDavid Hernandez, South EastRobert Huling, Jr., South EastJames Locke, South EastBlondena Marks, South EastJames Abril, Southern CaliforniaLouis Advincula, Southern CaliforniaJames Brickman, Southern CaliforniaChristopher Brown, Southern CaliforniaNoel Ceballos, Southern CaliforniaSteve Clark, Southern CaliforniaSteven Dalton, Southern CaliforniaChristopher Diaz, Southern CaliforniaThomas Diaz, Southern CaliforniaLamont Jackson, Southern CaliforniaGene Jenkins, Southern CaliforniaScott Jones, Southern CaliforniaMarina Lucero, Southern CaliforniaWilliam Moorer, Southern CaliforniaDonald Parker, Southern CaliforniaRobert Ramirez, Southern CaliforniaRudy Serrano, Southern CaliforniaShannon Stannard, Southern California 15 YEARS OF SERVICE David Baron, East CentralAlbert Goodbar, East CentralEdward Mull, East CentralDaniel Neuman, East CentralWilliam Scharf, East CentralCecil Shook, East CentralHenry Soles, East CentralPhillip Vaughn, East CentralDaniel Welser, East CentralRichie Wesley, East CentralRoger Fuller, EnergyDerrick Henry, EnergyMichael Kuter, EnergyDeon Dixon, Mid-AtlanticGloria Ethridge, Mid-AtlanticCharles Knight, Mid-AtlanticPhilip Morgan, Mid-AtlanticAmos Nah, Mid-AtlanticThomas Salmons, Mid-AtlanticRaymond Whitely, Sr., Mid-AtlanticBenedict Coppolino, New EnglandArnim Nottingham, New EnglandDavid Peters, New EnglandRichard Reed, New EnglandMatthew Reilly, New EnglandJulian Brown, New York/New JerseyRobert Conner, New York/New JerseyEugenio Dominguez, New York/New JerseyCristobal Figueroa, New York/New JerseyWillie Hammond, New York/New JerseyGertrude Johnson, New York/New JerseySimeon Orimilikwe, New York/New JerseyJuanita White, New York/New JerseyRaymond Wozniak, New York/New JerseyThomas Yates, New York/New JerseyJimmie Beal, North CentralWilton Croft, North CentralJames Crofutt, North CentralStephanie Mathena, North Central

Richard Miller, North CentralArif Rasool, North CentralDoreen Strader, North CentralWalter Camba, Northern CaliforniaPaul Clark, Northern CaliforniaPhillip Galli, Northern CaliforniaQamar Huda, Northern CaliforniaDiane Jovee, Northern CaliforniaCarrie Medina, Northern CaliforniaRoger Mitchell, Northern CaliforniaMichael Pinkard, Northern CaliforniaLazar Rozenblyum, Northern CaliforniaJose Siliezar, Northern CaliforniaNicole Johnson, PGSChristopher McGusty, PGSDarlene Price, PGSAdam Edmiston, Rocky MountainKim Gough, Rocky MountainKenneth Ilg, Rocky MountainSharla Jackson, Rocky MountainMary Lair, Rocky MountainJeffrey Plaehn, Rocky MountainDarryl Roberts, Rocky MountainAntjuan Sampson, Rocky MountainRosemarie Smith, Rocky MountainGene Stone, Jr., Rocky MountainJennifer Sylvester, Rocky MountainRocky Wise, Rocky MountainEssie Brown, South CentralElryge Colley, South CentralClarissa Dean, South CentralEdward Howard, Sr., South CentralJohn Irvin, South CentralDavid Kester, South CentralRobert Martinez, South CentralMona Murray, South CentralRoseanna Nicholas, South CentralDaniel Proeres, South CentralKenneth Roberts, South CentralJohn Swindall, Jr., South CentralWade Dooley, South EastJames Jenkins, South EastCharles Jones, South EastFoster Martin, South EastLex Nicholson, South EastPedro Ortiz, South EastBarbara Robinson, South EastFidelio Roman, South EastGrady Vance, South EastMichael Wratchford, South EastKwame Agyemang, Southern CaliforniaAukai Bento, Southern CaliforniaAlberta Brockman, Southern CaliforniaJerry Campbell, Southern CaliforniaAna Fernandez, Southern CaliforniaMauricio Hernandez, Southern CaliforniaJoesetta McClain, Southern CaliforniaGayle McNair, Southern CaliforniaRafael Mejia, Southern CaliforniaAsad Omidi, Southern CaliforniaDat Pham, Southern CaliforniaCrisologo Ramoy, Southern CaliforniaWalter Rees, Southern CaliforniaCesar Rolon, Southern CaliforniaFarhad Saiedi, Southern CaliforniaSean Taylor, Southern CaliforniaBennie Woods, Jr., Southern California

Congratulations!Congratulations to those security officers who are celebrating their 15, 20, 25, 30 and 35 year

anniversaries with the company during the second quarter of 2012.

EDITORIAL BOARD Bill Barthelemy Rocco L. DeFelice, CPP

MANAGING EDITOR/WRITER Nancy Schwander

PRODUCTION, DESIGN & LAYOUT Media Matrix, Inc.

CONTRIBUTING WRITERS Joseph Allen Lynne Glovka Bernard Greenawalt, CPP

DISTRIBUTION Helene Rosen

Excellence In Service is distributed by Securitas USA. Send distribution inquiries to Helene Rosen via email: Helene.Rosen@securitasinc.com

Please direct editorial comments to: Nancy Schwander Excellence In Service Two Campus Drive Parsippany, NJ 07054

or email comments to: magazine.suggestions@securitasinc.com

All materials submitted to the Editor become the sole property of Excellence In Service magazine.

© Securitas Security Services USA, Inc. Printed in USA

SERVICE ANNIVERSARIES

securitasinc.com 19

If you have an idea for future issues of Excellence In Servicesend it to magazine.suggestions@securitasinc.com

Look for Issue 3 in the beginning of October 2012

Integrity Vigilance Helpfulness