ISR Reports - 2011 CRO Quality Benchmarking Report

169 buyers and users of clinical development services provide their experiences with 33 different CROs. The report includes detailed

performance profiles of…

Cetero – Charles River – Covance – i3 Pharma Services – ICON – Kendle – MedPace – PAREXEL –

PPD – PRA – Quintiles – UBC

www.ISRreports.comIndustry Standard Research

[email protected]

Because evaluating CROs is complicated

2011 CRO Quality Benchmarking Report

www.ISRreports.com ● Industry Standard Research ● [email protected]

Report Structure & Details

www.ISRreports.comIndustry Standard Research

[email protected]

This report contains the following five major sections:

Service Provider Use: Provides perspective on the market’s relative use of each of the providers discussed in the report.

Service Provider Selection: Outlines – by phase – thecriteria by which sponsors select their CRO partners.

Scorecards & Selection Tools: Provides a summary analysis of providers’ service quality across ISR’s 20 different service quality outcomes. Also includes ISR’s recommendations for certain CROs that sponsors should shortlist, depending on specific service needs.

Service Quality Drill-downs: Showcases each provider’s attribute-by-attribute performance across the 20 service quality dimensions, each provider’s service variability and each provider’s customer loyalty profile.

Appendix of Charts and Graphs: Provides the reader with charts and graphs that detail the responses to every question in our survey. The Appendix is divided into Demographics, Phase I, Phase II/III, Phase IV, Trade-off Scenarios, and Service Quality.

23%

17%

43%

18%

Respondent Company Size by 2010 R&D Spend

Less than $100M

$100M-$499M

$500M-$999M

$1B or more

Example Respondent Titles:

Director of Clinical OperationsVice President of R&D

Medical DirectorDirector of Clinical Oncology

Outsourcing DirectorProject Manager

60%26%

10%

4%

Geographic Location of Respondents

North America

Europe

Asia

Other

To learn more…

www.ISRreports.com Industry Standard Research [email protected]

Ordering Information

To order The 2011 CRO Quality Benchmarking Study you may either visit us on the web at www.ISRreports.com and click on the Industry Reports tab or call us at +1.919.301.0106.

The price for a single user license is $6,900.Please call or email for enterprise-wide license arrangements.

Sample Charts and Graphs

http://www.isrreports.com/

Scorecards for 20 Key Attributes


Tools to help sponsors choose


Service Provider Drill-downs


0.13

0.28 0.37 0.42

(0.11)

0.18

(0.43)

(0.02)

0.16

(0.02)

(0.18)(0.26) (0.25)

(0.37)

(0.10) (0.13)(0.01)

(0.17)(0.10)

(0.20)

(1.00)

(0.75)

(0.50)

(0.25)

0.00

0.25

0.50

0.75

1.00

Company X Average Customer Experience Ratings

Next 12 Months Phase __ Outsourcing

“In terms of volume, how would you predict your next 12 months of outsourcing Phase __ activities compared to the last 12 months? Do you believe it will..?”

6%

6%

2%

34%

34%

19%

0% 25% 50%

Don't know

Decrease significantly (>15%)

Somewhat decrease (6-15%)

Stay about the same (+ or - 5%)

Somewhat increase (6-15%)

Increase significantly (>15%)

©2011 ISR Reports

Future Outsourcing Estimates… by Phase

Intended CRO Use… by Phase


Future use of Service Providers

“Based on your recent experience(s), which of the following service providers are you planning to use more for Phase __ services going forward?”

10%

19%

1%

1%

1%

1%

1%

2%

2%

2%

2%

2%

2%

2%

3%

3%

4%

4%

4%

5%

5%

5%

5%

6%

6%

7%

8%

11%

11%

12%

21%

29%

35%

35%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Brand visible in the report


































©2011 ISR Reports

Other Critical Metrics


Service Variability Index (SVI™)

Service Provider Leadership… by Phase

Service Provider Proposal Activity… by Phase

Service Provider Selection Drivers… by Phase

Preferred Service Providers… by Phase

And so much more

ISR Reports - 2011 CRO Quality Benchmarking Report

Business

Transcript of ISR Reports - 2011 CRO Quality Benchmarking Report