ISPM Warranty

7/30/2019 ISPM Warranty

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Reliability Dynamics LLC

Tony Ciliberti, PEPrincipal Engineer, Reliability Dynamics LLC

[email protected]

ISPM Equipment Warranty Solution for SAP
mailto:[email protected]:[email protected]:[email protected]:[email protected]


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Reliability Dynamics LLC 2010 Reliability Dynamics LLC

2Integrated Failure Reporting and Warranty Processes

Failure reporting process based on standard practices:

ISO 14224: Collection and exchange of reliability and maintenance data for equipment

Reliability-Centered Maintenance (RCM)

Standard data collection, merging, and analysis processes

Customers and primary suppliers can use the same process, in essence a common

reliability language between them

Failure reports double as warranty claim forms, if warranty applies

Warranty details explicitly given on both equipment records and failure reports

Return Material Authorization (RMA) master records

One or more devices assigned to an RMA

RMA data visible on equipment master records

Complete lifecycle warranty tracking with rigor that eliminates claim duplicity


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3Warranty Process Overview


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4Warranty Master Records

Should contain one or more

provisions

Each provision can be generic or

material master record specific

Warranty provision documents can be

integrated with material master records

with document info records (DIR)

Each provision has a counter and

duration based on counter units

Provisions have a link operator (and/or

specification) that can be used to

specify when a subset of conditions

pertain to the overall warranty validity

Can be classified for additional

attribute data


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5Warranty Master Records


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6Equipment Master Record

Warranty Tab

Shows warranty master records,

provisions, and overall status

Positive result

Warranty master level: all provisions of

the warranty are valid based on the link

operator (and/or specification)

Provision level: the individual provision isvalid

Negative result

Warranty master level: one or more

provisions of the warranty are invalid

with an and link operator

Provision level: the individual provision is

invalid


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RMA Tab

Shows the last RMA master record

assignment

Details include other equipment items

that are also assigned to the RMA

Equipment serializationGives equipment a unique identity in

the field (PM) and the warehouse (MM)

EQ# = MM# + Serial#

Gives complete lifecycle tracking of

equipment

Facilitates goods transfers of equipment




User Status

Equipment user status is set to RMA

RMA processing when assigned to

an RMA master record

The status controls/restricts business

processes not allowed while the

equipment is out of service

Once received back from the vendor,

the status is reset to the appropriate

setting



9Notification: Equipment Failure Report

Failure reporting process based on

ISO 14224 and Reliability-Centered

Maintenance (RCM) methodologies

The notification doubles as a failure

reporting mechanism and warranty

claim formWarranty statuses are explicitly shown

on the first tab

ISO 14224:2006 Petroleum, petrochemical and natural gas industries -- Collection and

exchange of reliability and maintenance data for equipment



10Notification: Failure Report User Status

Usage:

Administer RMA process

Designate warranty claims

Administer warranty disputes

A notification cannot be closed if a

warranty dispute is unresolved



11Notification: Level 1 Failure Assessment

Catalog coding is used to specify

functional failures:

Multiple reporting parties can input their

findings, including the vendor

One or more entries possible per

reporting party



12Notification: Level 2 Failure Assessment

Use coding to specify:

Component failure mechanism

Root cause

Error codes

Reporting party

Codes 100% consistent with vendor

reliability coding process (common

reliability language)

Customer and vendor failure findings

can be compared (and disputed)

programmatically

Level 2 coding can be maintained in

SAP front-end via characteristic

maintenance (CT04)



13Notification: Failure Disposition Coding

Actions taken by customer and

vendor

Used to document what was done to

address:

The failure (corrective actions)

Warranty (if applicable)



14RMA Master Record

Installed Base (IBase) functionality

used to create RMA master records

RMA is the vendor Return Materials

Authorization

Used to administer equipment returns for

warranty and/or evaluation by vendor

Change effectivity gives completelifecycle tracking of all changes and

updates to RMA records including

equipment assignments and removals

Materials serialization allows complete

integration with material managementprocesses

Tracking via goods movements

Quality management processes

Unique specification on SD orders



15RMA Master Record: Temporal Limitation

Only one equipment can be assigned to

one RMA record at one time

If you assign an equipment that is

already part of another IBase, you will

get the system message shown at right

Effectivity gives you complete reporting

and details for every equipment IBase

assignment, E.g.:

Equipment P101 may be assigned to RMA

record 001 from time A to time B, and then to

RMA record 002 from time C to time D

Complete records for both RMA records and

assignments to those RMA records are

maintained by the system

Ensures no duplicate submittals to

vendor


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16RMA Master Record: User Status

Used to administer RMA process


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17Onsite Repairs with Vendor Warranty Credits and

Core Credits

Warranty repair costs should be reimbursed by the vendor

The PM repair order is the mechanism used to confirm proper vendor credit

All material transactions must be booked against the respective repair orders

Goods issues of spare parts

Goods return of remanufactured cores

Credits must be reconciled against actual credits

Failed components (if required by vendor)

Replacement parts from vendor returned to inventory with credit to respective orders

Credits for labor must be booked against the respective repair orders

The order balance:

Should be appoximately zero for warranty repairs (depending on terms)

Should reflect core credits when using Caterpillars remanufactured parts Reman

Program (or equivalent program by other vendors)


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18PM Repair Orders List Report:

Confirm Vendor Credits

ISPM Warranty

Documents

Transcript of ISPM Warranty