Ispat International N.V.Within a Changing Steel Industry

A Global Force in SteelA Global Force in Steel

• A $5 billion company with steelmaking operations in the USA, Canada, Mexico, the Caribbean, Germany, and France

• Shipped 15 million tons of finished steel in 2003

• Member of the second largest steel producer in world

• Employs over 14,000

Ispat International N.V.

Ispat Inland Inc.

• A $2.2 billion company that specializes in high-value-added flat-rolled and bar products

• The fourth largest integrated steel manufacturer in the United States

• Shipped 5.3 million tons in 2003

• Employs over 6,000

• Plant location in East Chicago, IN

Ispat Inland Inc.

Sales Office located in downtown Chicago

Ispat Inland Inc.

Leading Customers: - Automotive

- Appliance

- Office Furniture

- Electrical Motors

- Distribution

Customer Representative Responsibilities

• Respond to customer requests including:– Product delivery– Availability– Order status– Expediting

• Coordinate with internal Company resources to resolve customer issues

Customer Representative Responsibilities

• Work with Outside Sales Rep to:– Solicit customer orders– Obtain commercial intelligence and

communicate to organization– Maximize revenues and reduce non-profitable

dollars

Customer RepresentativeResponsibilities

• Function in team environment– Participates on projects and special assignments

as needed

• Manage sales metrics– Identifies and executes corrective actions as

required.

Customer Representative Qualifications

• Communication skills– Clearly conveys information and ideas– Interpersonal, problem solving and negotiation skills

• Time Management– Deadline and follow-up oriented, punctual– Drives for results

• Teamwork– Has ability to be an efficient team player and to

understand when leadership is needed

Customer Representative Qualifications

• Decision Making– Effective decision-making ability, able to

strategically explore options and alternatives

• Initiating Action– Taking prompt action to accomplish objectives

• Continuous Learning– Actively identifies new areas for learning

Training Program• Position includes an extensive training program

that includes the following:

– Production Process and Manufacturing Tours

– Products and Prices

– Quality Systems Orientation (TQM)

– Systems Training

– Hands-on Training with Account Teams

– Marketing Overview

– Presentation Techniques

– Leadership Skills

– Negotiations

– Selling Courses

– Many others, suggestions encouraged

Training Program

• Continuous Future Training:

Performance is based on:• Results

• Priority Setting/Time Management

• Building team spirit

• Personal learning

• Communication

• Perseverance

• Problem solving

• Decision quality

Career paths

• Customer Representative is typically a three- to-five year career position with increased responsibilities over time:– larger accounts– more profit accountability

• Depending on performance, opportunities exist in Outside Sales, Sales Management, or Marketing

Why You Should be a Customer Representative

• Dynamic, fast-paced

• Self-directed

• Teamwork strategy taught by School of Business is heavily applied to position

• Travel opportunities

• Excellent experience for the future

• Highly competitive with industry average salaries/benefits

• Tuition reimbursement for graduate degrees

• Location

When will Ispat Inland Inc. be interviewing?

• Will be attending Marketing Career Fair Sept. 20 (Mary Shinsako and Amanda DiToro)

•Interviewing will take place Wednesday, Oct. 27 with Mary Shinsako

- Kelley School of Business required, marketing majors preferred

- Offers will be made this fall for 2-3 positions for June graduates

• Finance majors are welcome to attend an evening presentation on Oct. 26 with Curt Geissler. Interviews will follow on Oct. 27

Ispat Inland Inc.www.ispat.com