ISO System_TQM final

8/7/2019 ISO System_TQM final

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www.iso.orgwww.iso.org

International OrganizationInternational Organizationfor Standardizationfor Standardization

International OrganizationInternational Organizationfor Standardizationfor Standardization


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Group members Roll No

Inderpal Singh Chadha 07

Chirag D 14

Appal J 23

Utsav Pandit 37

Remya Thomas 56

GROUP No:


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ISO 9000 Family Deals with the fundamentals of quality management systems

Based on eight management principles.

Helps organizations to ensure they meet the needs of customers and other stakeholders .

They are implemented by more than a million organizations in some 175 countries.

ISO 9001 helps organizations to implement quality management.

ISO 14001 helps organizations to implement environmental management.


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Continuous improvement of theQuality Management System

C

L I E NT

Product /

ServiceRealization

ManagementResponsibility

Measurement,Analysis andImprovement

Resource

Management

InputData

ProductService

OutputData

R e q u i r e m e n t s

S a t i s f a c t i o n

C

L I E NT

PROCESS MODEL OF ISO 9000


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5 sections of requirements to translate in practiceThe 8 principles of TQM

1- QUALITY MANAGEMENT SYSTEMS(QMS, documentation requirements)2- MANAGEMENT RESPONSIBILITY(Management commitment, Customer focus, Quality Policy, Planning,Responsibility, Authority and Communication, Management Review)

3- RESOURCE MANAGEMENT(Provision of Resources, Human Resources, Infrastructure, WorkEnvironment)4- PRODUCT REALIZATION(Planning, Customer Related Processes, Design and Development),Purchasing, Service Provision, Control of Measuring Devices)5- MEASUREMENT, ANALYSIS AND IMPROVEMENT(Monitoring and Measurement, Control of Non-conforming Product, Analysisof Data, Improvement)


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ISO9000

PLAN DO

ACT CHECK ContinuousImprovement

Demings wheel (P.D.A.C)


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EXPECTED QUALITYby the Customer PLANNEDQUALITYby the Company

PRODUCED QUALITYby the Company

PERCEIVEDQUALITY

by the Customer

Measurement of the

Performance of the Company

Measurement of the

Clients satisfaction

The ISO 9000:2000 Requirements


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ISO 9001

ISO 9001 is for quality management . Quality refers to all those features of a product (or

service) which are required by the customer. Quality management means what the organization does

to

ensure that its products or services satisfy the customer'squality requirements and

comply with any regulations applicable to those productsor services

Quality management also means what the organization

does toenhance customer satisfaction , and achieve continual improvement of its performance.


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ISO 14001ISO 14001 is the standard that gives the requirements for an

Environmental Management System.

This means what the organization does to:

Minimize harmful effects on the environment caused by its activities.

To conform to applicable regulatory requirements.

Achieve continual improvement of its environmental performance.

The ISO 14000 family includes 21 other standards that can help an organization

specific aspects such as auditing, environmental labelling, life cycle analysis etc.


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Benefits of ISO 9001 and ISO 14001 International, expert consensus on state-of-the-art practices for

quality and environmental management. Common language for dealing with customers and suppliers

worldwide in B2B.

Increase efficiency and effectiveness.

Model for continual improvement. Model for satisfying customers and other stakeholders.

Build quality into products and services from design onwards.

Address environmental concerns of customers and public, and

comply with government regulations.

Integrate with global economy.


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Processes, not products

ISO 9001 and ISO 14001 are neither product standards nor service standards.

They are process standards.

Processes affect final products or services.

ISO 9001 gives the requirements for what the organization must do to manage

processes affecting quality of its products and services.

ISO 14001 gives the requirements for what the organization must do to manage

processes affecting the impact of its activities on the environment.


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CASE STUDY


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APPLE implementing ISO 14001

Apple first achieved ISO 14001certification for a manufacturing site in1996.


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Total Carbon Footprint

For 2009, we estimate that Apple was responsible for 9.6 million metric tonsof greenhouse gas emissions.


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MANUFACTURING

Entire productline is free frommany TOXICmaterials

Using lessmaterial makesthemresponsible for fewer Carbonemissions

Manufacturing including extraction of raw materials and product assembly accountsfor 45 percent of Apples total greenhouse gas emissions.


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TRANSPORTATION

Five percent of Apples greenhouse gas emissions are a resultof transporting their products from assembly locations todistribution hubs in regions where their products are sold

By reducing MacBookpackaging 53 percentbetween 2006 and 2010,they ship 80 percent moreboxes in each airlineshipping container. Thatsaves one 747 flight for every 23,760 units shipped


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PRODUCT USEThe use of Apple products generate 46 percent of Apples totalgreenhouse gas emission

ENERGY STAR qualification:Unlike other manufacturers whomay have one or a few productsthat are ENERGY STARqualified , every single Appleproduct not only meets butexceeds the United StatesEnvironmental ProtectionAgencys strict ENERGY STARguidelines for efficiency. Apple isthe only company in the industrythat can make this claim


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THANK YOU

ISO System_TQM final

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