ISee Survey, Satisfaction & Audit System. Handheld touch screen device Like a ½ size i pad Easy way...

iSee Survey, Satisfaction & Audit System

Handheld touch screen device

Like a ½ size i pad Easy way to collect lots of data accuratelyInstant data – viewable onlineIdiot proof Locked system

We’re in the business of selling management information

Putting systems & structure in place

Auto alerting you to critical issues, as they happen

Enabling you to better audit your operation

Driving behaviours

Help build your e-database

Rather than employ a mystery shopper to visit once a month, ask your actual guests what they think 100 times a day.

Live reports showing Actual data – such as:

Out of Stock daily reportSpeed of serviceMet & greetedHow were the toilets?Temperature of the mealWere drinks served promptly?How long did it take to get your bill?Any comments?

Data may be Geo – mapped to easily visualize multi site operations.

Restaurants may even be mapped by table, to view results such as ambiance, music, guests visited by supervisor?

This example shows tables reporting overly powerful air conditioning.

Denoted by a cloud.

Example table reportHighlights the tables in blue which

managers haven't visited

Rest.1 Rest.2 Rest.3 Rest.4 Rest.5 Rset.6

0%

20%

40%

60%

80%

100%

of Total Number of Records %

32.89%40.40%

47.50%

38.01%39.18%

49.42%

67.11%59.60%

52.50%

61.99%60.82%

50.58%

Home Delivery Home Delivery

YES

NO


0%

20%

40%

60%

80%

100%


38.15%

54.74%

42.65%

22.41%

36.18%33.00%

61.85%

45.26%

57.35%

77.59%

63.82%67.00%

Resident Tourist

Resident / Tourist

RESIDENT

VISITOR

Rest.1Rest.2Rest.3Rest.4Rest.5Rset.6

0K

1K

2K

3K

4K

5K

Number of Records

1,176

4,456

555

922

356

1,301

Responses

Sunday Monday Tuesday Wednes.. Thursday Friday Saturday

0

100

200

300

400

500

600

700

800

900

Number of Records

Rset.6

Rest.5

Rest.4Rest.3

Rest.2

Rest.1

Resp per Weekday


Week 45 Week 46 Week 47 Week 48 Week 49 Week 45 Week 46 Week 47 Week 48 Week 49 Week 45 Week 46 Week 47 Week 48 Week 49 Week 45 Week 46 Week 47 Week 48 Week 49 Week 45 Week 46 Week 47 Week 48 Week 49 Week 45 Week 46 Week 47 Week 48 Week 49

0

500

1000

1500

Number of Records

246 253314

324

164

27 56 84

115

74 86 99166

372

19951

4489

271

100

420470

1,029

1,664

873

124 132

343

347

230

Week 49 only had 4days in November

Resp perWeek No

Rest.1Rest.2Rest.3Rest.4Rest.5Rest.6

0

100

200

300

400

500

600

700

Distinct count of email

260

653

145175

60

463

1640 email entries captured inNovember

emails all

Home delivery. Dynamic branching

121314151617181920212223

0%

20%

40%

60%

80%

100%


8%

10%7%

6%

7%

2% 4%

4%

3%

14%

9%13%

14%

8%

17%

12%

18%

6%

12%

16% 15%

13%

100%

79%

76%

85%

77%

81%

80%

90%

83%81%

70%

78%

Rest. 1 Service Speed of Service

JUST RIGH

TOO FAST

TOO SLOW

121314151617181920212223

0%

20%

40%

60%

80%

100%


6%

14%

40%

11% 12%

24%

11%

29%

100%100% 100% 100%

86%

60%

100%

89% 88%

71%

89%

71%

Rest. 2 Service

121314151617181920212223

0%

20%

40%

60%

80%

100%


4%

5%

3%

5%

2%5%

11%11%

11%

19%

20%

7%

13%

12%

17%

11%

22%

100%

85% 84%

78%80%

93%

87%

100%

84%

82%

84%

67%

Rest. 6 Service

121314151617181920212223

0%

20%

40%

60%

80%


4%

2% 3% 3%

7%

1%

5%

5% 4%4%

4%

10%

8%

13%

11% 12%

20%

13%13%

14%

12%

14%

10%

86%

90%

84%

86%

81%

80%

86%

82%

81%

84%

82%

86%

Rest.4 Service

121314151617181920212223

0%

20%

40%

60%

80%

100%


7% 7%

6%

8% 7%3%

3%

10%

9%

13%

9%

21%

8% 8% 8%

18%

6%

19%

100%

83%

84%

81%

91%

71%

93%

85%

92%

79%

92%

81%

Rest. 5 Service

121314151617181920212223

0%

20%

40%

60%

80%

100%


9%7%

7% 5%

6%

13%

6%

8% 6%

3%

13%

5%

11%

22%

6%

88%85%

85%

94%

90%

95%

88%

95%

89%

78%

88%

100%

Rest.3 Service

Speed of service shown by hour

Date

121314151617181920212223

0%

20%

40%

60%

80%


8%

3%

9%

12%

9%

10%

8%

13%11%

8%11%

17%

8%

8% 6%6% 8%

14%

4%

2% 3%

6%

5%

85%

89%85%

82%

83%

76%

88%

85% 85%

86%84%

83%

Portion Size - Rest 1 Portion Size

JUSTRIGHT

TOO BIG

TOO SMALL

Date

121314151617181920212223

0%

20%

40%

60%

80%

100%


14%

6%

16%

25%

17%

5% 6%

22%

12%12%

100%

83%

95% 94%

86%

100%100%

78%82%

88%84%

75%

Portion Size - Rest 2

Date

121314151617181920212223

0%

20%

40%

60%

80%

100%


4%

11%

13%

7%

7%

8%5%

5% 5%

11%7%

5%

3%

10%

16%

9%5%

2%

11%

100%

89%

95%

86%

77%

93%

93%

76%

86%91%

93%

78%


Date

121314151617181920212223

0%

20%

40%

60%

80%

100%


4%

11%

13%

7%

7%

8%5%

5% 5%

11%7%

5%

3%

10%

16%

9%5%

2%

11%

100%

89%

95%

86%

77%

93%

93%

76%

86%91%

93%

78%


Date

121314151617181920212223

0%

20%

40%

60%

80%

100%


8%

8% 7%

3%7%

8%

4%

7%

5%

7% 7%7%

2%6%

12%

4%

6%

5% 6%

8%

6%9%

10%

8%

90%86%

81%

92%

87%

87%

90%

85%

89%

84%

83%

85%


Date

121314151617181920212223

0%

20%

40%

60%

80%

100%


13%

16%11%

6%

13%

5%8%

11%

5%

17%

19%

7% 6% 6%

2% 3%

8%

3% 3% 5%

6%

6%

14%

93%

80%

78%

87%

91%

79%

93%89%

84%

89%

78%

67%


Portion size by hour of the day

Exclusion reports may be shown by site, by staff member, by day or hour

Automatic AlertsGuest retention & recovery system

On preset questions such as ‘will you return?’,Auto alerts are set up to warn managers of guest dissatisfaction by pager, email or SMS.

Chance to recover guests whilst still in the restaurant, reports to show trends & predict future flash points.

May be set to auto email colleagues such as order disposable items or housekeeping.

Daily Audits

May capture:

Fridge temperature checksHot food holding tempsManager’s daily walk throughAny key function

Allows head office to view information instantlyMeasures compliance, in turn drives behaviourMay be setup to auto email maintenance etc

Database function

60% + of guests asked, offer their email address

Managed e-shots

Brand , key word or phrase Internet tracking

Measure

Measure GatherGather

RescueRescue GrowGrow

AuditAuditTrackTrack

ISee Survey, Satisfaction & Audit System. Handheld touch screen device Like a ½ size i pad Easy way...

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