www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.

ISDN has been one of the staples of communications for Australian businesses, but it’s reaching its end-date.

As part of the NBN roll-out and ongoing decommissioning of Australia’s legacy networks, the ‘Telstra Business Voice ISDN’ carriage products will progressively be switched off between August 2019 and December 2022.

ISDN must be replaced with modern VoIP-based technology to keep business phone lines and systems working.

The questions is: what comes next?

Which alternative is right for my business?

With the fast approaching retirement of ISDN, you can replace your phone systems with one of two options:

1. Hosted PBX – Replace ISDN and all of your dedicated phonesystem/PBX hardware with a Hosted PBX, which provides you with:

• Voice calls in & out (along with call routing features)

• Interactive voice recording (for example: press 1 for ‘sales’,2 for ‘support’ etc.)

• Voicemail (on a subscription model)

• Modern handset and mobile app

2 . On-Premise/SIP Trunking - You can replace your ISDN lines with SIP Trunks over a data network connection and upgrade/replace your dedicated phone system/PBX, along with your handsets, to be compatible.

ISDN END OF LIFE IS HOSTED PBX OR SIP TRUNKING THE RIGHT SOLUTION?

www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.

IMPORTANCE OF PBX SOLUTION

WHICH ONE IS RIGHT FOR MY BUSINESS?

SMBs ARE PROJECTED TO EXHIBIT AN ACCELERATED GROWTH OF OVER

15% IN THE VoIP MARKET FROM 2019 TO 2025

61% ARE SWITCHING TO VoIP PHONE SYSTEMS

WHEN THEIR CURRENT CONTRACT EXPIRES

Source: VoIP Market to hit $55bn by 2025: Global Market Insights, Inc. Globe Newswire.

Source:Blueface Business Communications Technology Insight Report 2018

Source: Persistence Market Research, Global Market Study on VoIP Services: Managed IP PBX Service to Witness Highest Growth During 2017 – 2024.

Hosted PBX Business locations that do not require advanced contact centre functionality are best placed to move to a fully hosted PBX/Phone System solution. With Hosted PBX residing securely in our cloud, it removes the need for you to manage and operate your PBX hardware systems and multiple SIP trunks on your premises.

On-Premise/SIP Trunking Business locations that have very specific, highly-advanced contact centre functions (such as voice recognition AI), bespoke internal software application integrations etc. are better suited for an On-Premise PBX/UC solution with SIP trunks.

HOME PREMISE 1

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MOBILE ORTABLET

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DEDICATED UC PLATFORM

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BUSINESSES ADOPTING UNIFIED COMMUNICATION HAVE A

52% BOOST IN WORKPLACE PRODUCTIVITY &

45% IMPROVEMENT IN EFFICIENCY

www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.

OUR HOSTED PBX SOLUTIONSDelivered across the internet or our private IP network, our Hosted Private Branch Exchange (PBX) cloud-based unified communications (UC) solution eliminates the need for physical phone systems and voice carriage connection spread across your premises. Your phone system is hosted in our highly available and secure cloud platform with handsets or softphone app connecting over our private wide-area network or internet connection.

The solution provides enterprise-grade UC features, such as reception consoles, IVR, voice and video soft clients, instant messaging and presence, all at one low predictable monthly spend. To compliment your implementation, we can also deliver a cloud-based contact centre system for agent call queue monitoring, call statistics reporting, call recording and more. High-quality handsets are supplied, which simply plug into the local area data network and connect securely back to the Hosted PBX in our cloud.

Brennan IT can deliver an integrated, advanced phone system experience or a simple monthly fee with no large capital outlay and separate support services contracts.

FEATURES & BENEFITS

SIMPLIFIED MANAGEMENT

Whether you’re setting up, changing vendors or integrating cloud

applications, a hosted PBX provides flexibility to change or set up in

a matter of days.

SAVE COSTS & INCREASE PRODUCTIVITY

A hosted PBX eliminates IT costs for the upkeep and administration of a

PBX. Close internal skill gaps and free your IT team to focus on more

strategic IT projects by outsourcing.

REMOTE DEVICE MANAGEMENT

Our soft clients, web portal, receptionist console and call centre

console can be accessed directly over the internet. This means your business

is always on wherever you are.

GROWTH & SCALABILITY

With a traditional PBX system you need to buy more than you need to anticipate future growth, but a Hosted PBX is scalable, allowing you to grow one user at a time.

HOME PREMISE 1

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PCSOFT PHONE

HOME

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SECURITYHOSTED PBXPLATFORM

MOBILE ORTABLET

www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.

OUR ON PREMISE/ SIP TRUNKING SOLUTIONS

FEATURES & BENEFITS

UTILISE EXISTING EQUIPMENT

Connect to existing compatible PBX and handsets or upgrade

to latest.

OWNERSHIP AND CONTROL

The phone system is owned by you, allowing for bespoke customisation

and independant upgrades.

Brennan IT has a long history of deploying, upgrading and supporting dedicated PBX platforms, voice lines and contact centre software for Australian customers. We can deploy or refresh a PBX either at your head office site or host centrally in our secure datacentres. We are skilled in UC platforms manufactured by world leading vendors NEC and Cisco.

Voice carriage capacity to our on-premise dedicated phone system can be fully supplied by Brennan IT and include SIP trunking and ISDN (being phased out by 2022).

SIP is delivered over data connections that are used for internet and wide-area-network (WAN) connections – which you’ve more than likely already got. By merging voice as another application on these data connections, the existing ISDN lines are no longer needed. SIP Trunk ‘lines’ are dynamically created and removed as required on the data network and we use ‘Quality of Service’ wherever possible to help ensure perfect voice quality. We can design SIP trunks and UC platform in highly available (HA) deployment in two diverse locations with automatic failover. HOME PREMISE 1

PREMISE 2HOME

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MOBILE ORTABLET

PREMISE 3

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www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.

SERVICE PLAN

HOSTED PBX SIP TRUNKING

STANDARD PBX$29/USER/MONTH*

PREMIUM PBX$39/USER/MONTH*

STANDARD SIP TRUNKING$10-$15, PER CHANNEL/

MONTH*

Handset: Included YEALINK SIP-T42G Included YEALINK SIP-T46G Speak to Brennan IT

Handset Key Features: HD voice quality, mono screen, dual-port gigabit ethernet

HD voice, 4.3“ colour screen, hot desking, dual-port gigabit

ethernetSpeak to Brennan IT

Basic Voice Calling Features: Call waiting, calling line ID delivery blocking, calling name delivery, customer originated trace, privacy Speak to Brennan IT

Unified Messaging: Voicemail, voicemail to email Speak to Brennan IT

Video Calling: (with compatible handsets or soft clients) Speak to Brennan IT

Standard Voice Calling: Call forwarding, call return, call transfer, do not disturb, last number redial, three-way call Speak to Brennan IT

Standard Group Features: Call park, call pickup, hunt groups Speak to Brennan IT

Premium Voice Calling: Barge-in exempt, busy lamp field, hot desking, push to talk, shared call appearance, instant group call Speak to Brennan IT

UC One Application: Voice, video, IM & presence soft client (PC, MAC, iPhone, iPad, Android) Speak to Brennan IT

Premium Personal Mobility: Sequential ring, simultaneous ring personal Speak to Brennan IT

FEATURE COMPARISON

WHICH SERVICE PLAN IS RIGHT FOR YOUR BUSINESS?

*Installation charges apply

www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.

OUR PRODUCT PORTFOLIO

WHY BRENNAN IT FOR BUSINESS TELEPHONY & CONFERENCING

COMPLETE PARTNER. Unlike most Managed Services Provider, Brennan IT offers a complete range of services; including: infrastructure, networking, end-user support, UC & telephony, IT security, hardware & software procurement, as well as business application development via our Superfluid brand. We are uniquely positioned to design, manage and optimise your complete IT environment.

MANAGE YOUR BUSINESS FROM ANYWHERE. We provide several tools to allow you to operate your business from anywhere on any device. Our soft clients, web portal, receptionist console and call centre console can all be accessed directly over the internet. This means your business is always on wherever you are.

ACCESSIBILITY & MOBILITY. Our powerful mobility integration features allow your staff to take and receive calls whilst on the road or teleworking. Incoming call plans can simultaneously ring your office and mobile, with soft clients allowing users to make and receive calls from their office number whilst on the road or working from home.

TAILORED SUPPORT & TRAINING. To ensure our Hosted PBX solution is the right fit for your business, we provide a technology adoption program to your staff to familiarise and guide them with our solutions.

SECURITY IS CENTRAL. Security has and will always be a top priority for us; so much so that we have embedded security into our entire product portfolio and as company have achieved ISO 27001 certification for Information Security Management Systems (ISMS).

SCALABILITY. No matter the size of your organisation and what you’re trying to achieve, we can support you with it. This includes evolving our offering to meet your changing needs so that, should you need to scale, accelerate growth, or start something new we can be your spark, porter, or catalyst.

24/7 SERVICE DESK. Our 24/7/365 service desk provides you peace of mind while we outsource your end user support, incident management, service request management, service, infrastructure and SLA reporting and/or identify access management.

MANAGED HYBRID NETWORKING

SERVICES

BRENNAN IT’S PRODUCT

PORTFOLIO

MANAGED HYBRID INFRASTRUCTURE

MANAGED BUSINESS TELEPHONY &

CONFERENCING

MANAGED IT SECURITY

MANAGED IT END USER SERVICES

HARDWARE & SOFTWARE

www.brennanit.com.au The leading Managed Services Provider in Australia for the past 10 years.

Voted Australia’s No.1 Managed Services Provider for the past 10 years.For 20 years we’ve been committed to making our clients’ lives easier. It all started with a realisation that Australian businesses could be so much more - if only they were able to leave IT to the experts and focus on what they do best: their business.

We do it by offering the mid-market exactly what they need: professionalism, know-how, simplicity and the same passion for their business as they have.

We can help you to:

• Manage & innovate with technology

• Adopt & do more with Hybrid IT

• Better support your workforce

• Connect your business & teams

• Secure & protect your organisation

SPEAK TO US TODAY:

www.brennanit.com.au 1300 500 000

sayhello@brennanit.com.au

SYDNEY - BRISBANE - MELBOURNE NEWCASTLE - MUMBAI