ISABELA STATE UNIVERSITY Citizens · PDF fileCitizens Charter ISABELA STATE UNIVERSITY . ......

Citizens Charter

ISABELA STATE UNIVERSITY

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TABLE OF CONTENTS

Vision, Mission and Core Values ………….. 2

Core Values ………… 3

Performance Pledge ………….. 4

Feedback and Redress Mechanisms ………….. 5

List of ISU Frontline Services

o Registrar’s Office ………….. 6

o Office of the Student Services ………….. 7

o Finance Services ………….. 8

o Infirmary ………….. 9

o Records/HRM Office ………….. 9

o Campus Business Affairs Office ………….. 10

o Library ………….. 10

Services Feedback Form

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We, the ISABELA STATE UNIVERSITY employees, pledge to serve our students and other clients with utmost dedication and excellent service by way of timely and prompt execution of our frontline services through:

Visible, adequate and accurate information guides; Equal treatment to students and other clients; Responsive to feedbacks; and Transparency in all transactions

We believe that we are “University for People and Nature”

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Please let us know how we have served you through any of the

following:

Accomplish our Feedback Form available in the offices and

put in the drop box at the Information Table or the

Mamamayan Muna Action Center

Send your feedback through e-mail:

[email protected]

Talk to our OFFICER OF THE DAY

If you are not satisfied with our service, your written/verbal complaints

shall immediately be attended to by the Officer of the Day at the Public

Assistance and Complaints Desk.

THANK YOU for helping us continuously improve our services

mailto:[email protected]

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REGISTRAR’S OFFICE

o Admission of new students, transferees and continuing students

o Registration of new freshman/transferees and continuing

students

o Adding/dropping/changing of subjects

o Evaluation of records of students

o Application for graduation

o Issuance of requested academic documents

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OFFICE OF THE STUDENT SERVICES (OSA)

o College Admission Test

o Psychological Testing for Job Placement

o Psychological Testing for College Students

o Issuance of Certificate of Good Moral Character and Affidavit

of Loss

o Guidance and Counseling Services

o Student Housing Unit

o Signing of Activity Permit

o Signing of Annual Clearance

o Vocational and Placement Services

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FINANCE SERVICES

o Determination of Outstanding Balance for Scholars

o Signing of Clearance

o Collection of Fees

o Issuance of examination permits

o Payment of ID

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INFIRMARY

o Availment of Health Services for both medical and dental

RECORDS/HRM OFFICE

o Issuance of Service Records

o Authentication of Documents

o Issuance of Certificate of Appearance

o Issuance of Various Certifications

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CAMPUS BUSINESS AFFAIRS OFFICE

o Issuance of ID to incoming freshmen students

o Re-issue of ID due to lost/damaged ID

o Purchase of uniform

LIBRARY

o Issuance of Borrower’s & Internet Card

o Borrowing/Loaning of Books

o Internet Services

o Signing of Clearance

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Schedule of Availability of Service

Monday to Friday

8:00am – 5:00pm

Who may avail of the Service:

ISU Students

What are the requirements:

For Freshmen : High School Report Card and/or Form 137; Birth Certificate; Good Moral Character; and duly

accomplished Admission Form

For Transferee Students : Transfer Credentials; Birth Certificate; Certificate of Good Moral Character; and duly accomplished

Admission Form

Old Students : Certification of Grades and duly accomplished Pre-enrollment Form

Duration : One (1) minute

How to avail of the Service:

Step

Applicant/Client

Office Activity

Duration of Activity

Person In-Charge

1 Submission of required

documents

Receipt and evaluation the

documents/credentials

1 minute

Ambrocia A. GAffud

Maylene Manuzon

Albino Gandia

Caroline Ruiz

Wilma Panganiban

Jonathan Donato

Rowena Aquino

End Transaction(REGISTRAR)

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Monday to Friday

8:00am – 5:00pm


Incoming Freshman/Transferees/Continuing Students


Duly accomplished Admission Form; Pre-Registration; and Official Receipt

Duration : Five (5) minutes

How to avail of the service:

Step

Applicant/Client

Office Activity

Duration of

Activity

Person In-Charge

1 Submission of duly

accomplished admission form

Encode/counterchecks subjects

to be enrolled, assess fee and

print

1 minute per

student

Maylene manuzon

Albino Gandia

Caroline Ruiz

Jonathan Donato

Rowena Aquino

2 Continuing students shall present

the pre-registration form signed

by the registration adviser

Encode/countercheck subjects to

be enrolled, assess fee and print

1 minute per

student

Maylene Manuzon

Albino Gandia

Caroline Ruiz

Jonathan Donato

Rowena Aquino

3 Payment of assessed fee at the

Cashier’s Office

Receive payment of fee and

Issue Official Receipt

1 minute per

student

Amelia Martinez

Genevive Garcia

Eva Caingat

Joy Lily Rueda

End of Transaction (Registrar)

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Monday to Friday

8:00am – 5:00pm


Students of ISU


Duly accomplished adding/dropping/changing form and Official Receipt

Duration : Four (4) minutes


Step

Applicant/Client Office Activity Duration of

Activity

Fees and

Charges

Person In-Charge

1 Secure

dropping/changing/adding

form at the Registrar’s Office

Issue dropping/changing/adding form

to the students

1 minute /student Wilma Panganiban

2 Pay the adding fee at the

Cashier’s Office

Check the form and issue OR 1 minute per

student

P20.00 for

adding fee

only

Amelia Martinez

Genevive Garcia

Eva Caingat

Joy Lily Rueda

Adonis Angoluan

3 Fill up the

dropping/changing/adding

form

Check the OR and the form if duly

signed by the student & subject teacher

with recommending approval by the

Registration Adviser, and noted by the

Dean

1 minute Wilma Panganiban

Rowena Aquino

Jonathan Donato

Caroline Ruiz

4 Submit form and wait for the

approval of the

registrar/evaluator

Approve, rectify and encode the

added, dropped, changed subjects in

the automation

1 minute Mylene Manuzon

Albino Gandia

Ambrocia Gaffud

Jonathan Donato

End of Transaction (REGISTRAR)

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Monday to Friday

8:00am – 5:00pm


ISU Students


Application for evaluation

Duration : Twenty (20) minutes

How to avail of the Service:

Step

Applicant/Client

Office Activity

Duration of Activity

Person In-Charge

1 Submit application for

evaluation

Receive application for evaluation

and update record of deficiencies of

students; Evaluate student’s records

20 minutes Mylene Manuzon

Albino Gandia

Caroline Ruiz

Jonathan Donato

Rowena Aquino

2 Wait and receive the

result of evaluation

Provide the list of deficiencies to be

settled/

Release of the evaluation result

30 seconds Mylene Manuzon

Albino Gandia

Caroline Ruiz

Jonathan Donato

Rowena Aquino


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Monday to Friday

8:00am – 5:00pm


Graduating Students of ISU


Application for Graduation

Duration : One (1) minute for submission of application only


Step

Applicant/Client Office Activity Duration of Activity Person In-Charge

1 Submit duly accomplished

application form for

graduation

Receive application form for

graduation to be evaluated and

deliberation

1 minute Ambrocia Gaffud

Mylene Manuzon

Albino Gandia

Wilma Panganiban

Caroline Ruiz

Jonathan Donato

Rowena Aquino

2 Submit the final list of candidate

for graduation at the Dean’s

Office on a scheduled date

1 week before the

scheduled college council

meeting

Ambrocia Gaffud

Mylene Manuzon

Albino Gandia

Wilma Panganiban

Caroline Ruiz

Jonathan Donato

Rowena Aquino


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(TOR, Diploma, Certification, Indorsement Honorable Dismissal, Certificate of Authenticity and Verification)


Monday to Friday

8:00am – 5:00pm


Students of ISU


University Clearance and Official Receipts

Duration : Depends (please see duration)


Step


Activity

Fees and Charges Person In-Charge

1 Secure clearance form Issue clearance form to

requesting party/client and

instruct the process of signing

clearance

1 minute/client Ambrocia Gaffud

Mylene Manuzon

Albino Gandia

Wilma Panganiban

Caroline Ruiz

Jonathan Donato

Rowena Aquino

2 Pay the required fee for

the requested academic

document at the Cashier’s

Office

Receive payment and issue

official receipt

1 minute/client TOR – 50.00

Diploma – 100.00

Certification –

30.00

Hon.Dismissal-

30.00

Authentication-

100.00

Amelia Martinez

Genevive Garcia

Eva Caingat

Joy Lily Rueda

Adonis Angoluan

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3 Submit duly signed

clearance to the evaluator

Receive duly accomplished

clearance form and official

receipt

1 minute/client Ambrocia Gaffud

Mylene Manuzon

Albino Gandia

Wilma Panganiban

Caroline Ruiz

Jonathan Donato

Rowena Aquino

4 Present the Official

Receipt

Issuance of requested

documents

TOR

Certification

Honorable Dismissal

CAV/Indorsement

After 15

working days

5 minutes

10 minutes

1 hour

Ambrocia Gaffud

Mylene Manuzon

Albino Gandia

Wilma Panganiban

Caroline Ruiz

Jonathan Donato

Rowena Aquino

End of Transaction

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Schedule of Availability of Service:

Monday to Friday, before the 1st Semester (Last week of February-May) & Before the Second Semester (2

nd week of September-October)

8:00am – 5:00pm


Incoming Freshman and Transfer students


For Incoming Freshman : Form 137 (High School Card); Certificate of Good Moral Character; Result of NAT; 4 pcs 2x2 ID picture,

Photocopy of NSO Birth Certificate

For Transfer Student : Honorable Dismissal; Transcript of Records/Certificate of Grades; Certificate of Good Moral Character;

Photocopy of NSO Birth Certificate; 4 pcs 2x2 ID picture,

Duration : 1 hour and 35 minutes


Step

Applicant/Client Office Activity Duration of Activity Fees and

Charges

Person In-Charge

1 Assist client and issue the following

documents:

Entrance Application,

Admission

Student Cumulative Record Form

10 minutes/student Lilibeth L. Sanchez

Rey V. Umayam

2 Fill – out the forms issued

and proceed to cashier’s

office for payment

10 minutes/student 100.00 Php Amelia Martinez

Genevive Garcia

Eva Caingat

Joy Lily Rueda

Adonis Angoluan

3 Submit filled up Entrance

application, admission and

Student Cumulative record

form and official receipt

for Testing Fee

Collect the Admission and Student

Cumulative record and/or for Testing

Fee


Rey V. Umayam

4 Schedule the College Admission Test 2 minutes/student Lilibeth L. Sanchez

5 Take the College Administer College Admission Test 1 hour/student Lilibeth L. Sanchez

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Admission Test on date &

time scheduled

Tomasa T. Lania

6 Wait for the

announcement for the

release of Test results

Announce the schedule for the release

of test results

Specify requirements/Issue Enrollment

Requirement Form


Tomasa T. Lania

7 Submit requirements

needed for enrollment

Evaluate requirements and release test

result

Direct the client to the next step of

enrollment process


Tomasa T. Lania

End of Transaction (OSA)

*Releasing of test results may vary depending on the number of clients in a day.

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Monday to Friday

8:00am – 5:00pm


Applicants for employment in ISU and/or other requesting agencies i.e. Adventist Hospital, Bombo Radyo


Request letter

Duration : 4 days depending on the scheduled date and time of examination


Step


Charges

Person In-Charge

1 Submit request letter from the

agency/office

Evaluate the request and set the

schedule of examination


2 Pay the testing fee at the

Cashier’s office

Collect the payment & issue OR 5 minutes/student P250.00 Amelia Martinez

Genevive Garcia

Eva Caingat

Joy Lily Rueda

Adonis Angoluan

3 Submit the Official Receipt for

Testing Fee

Collect the Official receipt and

schedule the examination


4 Take the examination on

specified time or date

Administer the examination Depends on the type

of test and number

of test to conduct

Lilibeth L. Sanchez

5 Check and prepare the

psychological test results

3 days Lilibeth L. Sanchez

6 Secure the test results and

interpretations

Release the result to the

client/requesting agency



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Monday to Friday

8:00am – 5:00pm


ISU students


Request letter for group testing per college

Assessment form and school ID for individual testing

Duration : 1 hour 50 minutes


Step


Activity

Fees and

Charges

Person In-Charge

INDIVIDUAL TESTING

1 Present school ID and

assessment form

Check ID and assessment form 1 minute/client Lilibeth L. Sanchez

2 Schedule test administration 2 minutes/client Lilibeth L. Sanchez

3 Go back to testing unit on

scheduled time and date for

examination

Fill-out the log book

Conduct psychological test

Log-in transaction

1 hour/test

1 minute /client

Lilibeth L. Sanchez

Lilibeth L. Sanchez

4 Announce the release of test

result

1 minute/client Lilibeth L. Sanchez

5 Go back for the scheduled

release of test and receive

test results

Interpret test results to students

and conduct counseling if

needed

45 minutes Lilibeth L. Sanchez

Tomasa T. Lania


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Monday to Friday

8:00am – 5:00pm


ISU students


Request letter for group testing per college

Assessment form and school ID for individual testing

Duration : 1 hour 50 minutes

How to avail of the service

Step


Activity


GROUP TESTING PER COLLEGE

1 Prepare a communication letter

addressed to the Dean for the

administration and schedule of

psychological test.


2 Float the communication letter to

all concerned offices;

Schedule test administration.

1 hour Lilibeth L. Sanchez

Rey V. Umayam

3 Report to testing unit on

scheduled time and date for

examination;

Fill-out the log book

Venue and schedule of testing

depends on the arrangement

between the Dean and the Chief of

the Testing Unit;

Conduct Psychological Test

1 hour/test

Depends on the

type of test

administered

Lilibeth L. Sanchez

4 Check and Interpret the test;

Make summary report of the result.

2 weeks Lilibeth L. Sanchez

Submit summary to all concerned

colleges

1 hour Lilibeth L. Sanchez

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5 Receive the test result on

scheduled date

Post announcements to all colleges

for individual dissemination of test

results


Tomasa T. Lania


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Monday to Friday

8:00am – 5:00pm


ISU Students


Currently Enrolled students: Assessment

Graduate students who will transfer : Duly signed clearance

Duration : 10 minutes


Step

Applicant/Client Office Activity Duration of Activity Fees and Charges Person In-Charge

1 Pay certification fee Collect payment and issue

OR

2 minutes P20.00 Amelia Martinez

Genevive Garcia

Eva Caingat

Joy Lily Rueda

Adonis Angoluan

2 -Present the OR and clearance

(Graduate and transfer students)

-Submit OR and present current

assessment (for currently enrolled

students)

-Collect the OR and check

the clearance

- Collect the OR and check

the assessment

1 minute Lilibeth L. Sanchez

Tomasa T. Lania

Rey V. Umayam

3 Print the requested

document (GMRC or

affidavit of lost)


Tomasa T. Lania

Rey V. Umayam

4 Receive the GMRC/Affidavit of Loss Sign and release the

document

1 minute Lilibeth L. Sanchez

Tomasa T. Lania

5 Sign at the Log-Book Log the transaction 1 minute Lilibeth L. Sanchez

Tomasa T. Lania

Rey V. Umayam

End of Transaction OSA)

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Monday to Friday

8:00am – 5:00pm


ISU Students


Walk –in clients : School ID

Referred clients : School ID, Referral Form

Shifters/Changing of Courses: Shifting Form, Certification of Grades

Issuance of admission Slip for Tardiness and Absenteeism: Excuse letter from parents and medical certificate

Duration :

Individual Counseling : 1 hour 20 minutes

Referral Consultation : 1 hour 30 minutes

Shifting/Changing of Courses: 1 hour

Issuance of Admission Form for Tardiness and absenteeism : 15 minutes


Step


INDIVIDUAL COUNSELING

1 -Visit the Guidance counselor for

inquiries and request for counseling;

-Fill-out the counseling log-book

Received queries and do initial

interview


Tomasa T. Lania

2 Schedule the date and time of

counseling


Tomasa T. Lania

3 Attend counseling session on specified

time and date

Conduct counseling session 45 minutes Lilibeth L. Sanchez

Tomasa T. Lania


REFERRAL/CONSULTATION

1 -Referring party fills up the referral form;

-Fill-out the counseling log-book

-Received the referral form.

- Do initial interview with the referring

party


Tomasa T. Lania

2 Issue call slip to the student through the 30 minutes Lilibeth L. Sanchez

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adviser or the guidance coordinator Tomasa T. Lania

3 Conduct counseling on the scheduled time

and date given to the referred student


Tomasa T. Lania


SHIFTING/CHANGING OF COURSES

1 -Bring the duly signed shifting form by the

Department Chairman and College Dean

to the guidance office;

-Sign in at the log-book

-Received shifting form from the student.


Tomasa T. Lania

2 -Interview the student for reasons for

shifting;

- Explain other requirements for shifting.


Tomasa T. Lania

3 -Conduct interest test if needed.

-Check and prepare results


Tomasa T. Lania

4 Sign the shifting form and direct the student

for the next step.


Tomasa T. Lania


ISSUANCE OF ADMISSION FORM

1 -Sign in at the log book

-Secure admission slip from the guidance

counselor

-Issue admission form to the client


Tomasa T. Lania

2 -Fill up the admission form;

- Attached documents as proof for stated

reason;

- Submit the document

-Interview the student about reasons for

absences/tardiness


Tomasa T. Lania

3 Sign and release the admission form 2 minutes Lilibeth L. Sanchez

Tomasa T. Lania


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Monday to Friday

8:00am – 5:00pm


Freshmen and Transfer students


Photocopy of Certificate of Good Moral Character, Form 137/138 and one (1) piece 2x2 ID picture

Duration : 10 days and 15 minutes


Step


Charges

Person In-Charge

1 -Proceed to the Student Housing Unit to check

the list with the address area and type of

boarding accredited BH/Dormitories.

-Secure a form

- Check the requirements of the

applicant;

- Issue Form

15 minutes Tomasa T. Lania

2 Submit accomplished form and requirements -Accept the form and

requirements.

- Instruct the applicant to proceed

for the selected boarding

house/dormitory.


3 Issue endorsement letter to the

dorm manager through a lodging

permit


4 Follow up students

accommodation based on the

Summary List of Dorm Occupants

submitted by the Accredited

Boarding Houses

10 working days Tomasa T. Lania


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Monday to Friday

8:00am – 5:00pm


Student Organizations


Activity Permit



Step


Activity

Fees and

Charges

Person In-Charge

1 Present the activity permit signed by

the Student organization president,

College Dean, and Student

Organization Adviser.

Check the Student permit

if properly signed by the

authorities.

5 minutes Frederick Von Ibasco

2 Signing of Activity Permit 1 minute/client Frederick Von Ibasco

John N. Cabansag


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Monday to Friday

8:00am – 5:00pm


ISU Student


Annual Clearance



Step


Activity

Fees and

Charges

Person In-Charge

1 Present the Annual Clearance duly

signed by the Department Chairman

and the Dean

Check the clearance if

properly signed by

authorities

1 minute/client Rey V. Umayam

2 Signing of Annual

Clearance

1 minute/client Dr. John N. Cabansag


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Monday to Friday

8:00am – 5:00pm


Current and former students of the University


Transcript of records, Certificate of Good Moral Character, 2x2 picture and Resume



Step


1 Assist the client regarding their

queries

1 minute/client Elsa G. Bayot

2 Check available list of job

opportunities and posted job

vacancies

Provide list of job opportunities and

requirements

10 minutes/client Elsa G. Bayot

3 Provide necessary instructions to the

client

4 minutes Elsa G. Bayot


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Monday to Friday

8:00am – 5:00pm


All Students


Freshmen : Photocopy of High School Card; Certificate of Good Moral Character, assessment, Scholarship Contract and other

documents requested by the sponsoring agency

Old Students : Certification of Grades and other documents by the sponsoring agency.



Step


1 Secure scholarship form at the

Scholarship Unit

Issue Scholarship form 1 minute/client Elsa G. Bayot

2 -Submit accomplished form

-Present requirements

- Duly accomplished scholarship

contract

Received and check forms and

requirements


3 Classify and process scholarship

discounts

4 minutes Elsa G. Bayot

4 -Include the name of the

student on the master list

-File scholarship documents



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Monday to Friday

8:00am – 5:00pm


ISU Scholars


School ID

Duration : Three (3) minutes


Step


Activity

Person In-Charge

1 Present valid student ID o Check if the student is included in the

master list of approved scholarship

grant with sponsors/benefactors

o Open the SIAS automated student

ledger

o Determine if balance is not more than

the amount to be paid by the

scholarship benefactor otherwise, the

student is not allowed to enroll, if ok,

click “allow to enroll”

3 minutes Deliarina Pintang

Randy Gaffud

End of Transaction (Accounting)

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Monday to Friday

8:00am – 5:00pm


ISU Students

ISU Graduates


Clearance Form

Duration : Five (5) minutes (automation)

Fifteen (15) minutes (manual)


Step


Activity

Person In-Charge

1 For Automation - Present the Clearance for

signature

Open and print the automated student ledger and

verify the balance, if none, the accounting In-

Charge affixes his initial

For ISU graduates, verify if graduation fee was

already paid

Signs the Clearance


Randy Gaffud

Deliarina Pintang

Randy Gaffud

Marilyn Z. Cureg

For Manual (Old students before automation) -

Present clearance for signature (manual request)

Verify student registration form and master list for

student accounts from files (not included in the

automated accounting system)

If no balance, the accounting incharge affixes his

initial.

Signs Clearance


Randy Gaffud

Deliarina Pintang

Randy Gaffud

Marilyn Z. Cureg

End of Transaction (Accounting)

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Monday to Friday 8:00am – 5:00pm

Who may avail of the Service: ISU Employees (for service records and certifications) ISU Students (for affidavit of loss)

What are the requirements: Request Form



Step

Applicant/Client Office Activity Duration of Activity


1 Pay to secure Official Receipt Receives payment and issue OR

1 minute Service Record and Certifications- P30.00 Affidavit of Loss – P20.00

Amelia Martinez

Genevive Garcia Eva Caingat

Joy Lily Rueda

Adonis Angoluan End of Transaction (Cashier)

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Monday to Friday

8:00am – 5:00pm


ISU Students


Matriculation Form and copy of previous OR



Step


Activity

Fees and

Charges

Person In-Charge

1 Present form to accounting office Re-assess fees 2 minutes Depends on

the balance

o Deliarina Pintang

o Randy Gaffud

2 Get the re-assessed forms and

proceed to Cashier’s Office for

payment

Receive payment and issue

OR

2 minutes Amelia Martinez

Genevive Garcia

Eva Caingat

Joy Lily Rueda

Adonis Angoluan

End of Transaction

(Cashier)

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Monday to Friday

8:00am – 5:00pm


ISU Students


Assessment Form

Duration : Two (2) minutes


Step


Activity


1 Pay accounts Receive payment,

issue OR and permit

2 minutes Depends upon the

balance to be paid

Amelia Martinez

Genevive Garcia

Eva Caingat

Joy Lily Rueda

Adonis Angoluan

End of Transaction

(Cashier)

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Monday to Friday

8:00am – 5:00pm


ISU Freshmen and Old Students


Enrollment Form (for freshmen)

Affidavit of Loss Form (for students who lost their ID)



Step


Activity

Fees and

Charges

Person In-Charge

1 o Pay accounts

o In case of lost ID, show

affidavit of loss

o Receive payment, issue OR

o Verify Affidavit of Loss

1 minute

1 minute

P100.00 Amelia Martinez

Genevive Garcia

Eva Caingat

Joy Lily Rueda

Adonis Angoluan

End of Transaction (Cashier)

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Monday to Friday

8:00am – 5:00pm


Students currently enrolled at the Isabela State University


Valid ID

Duration : Twenty (20) minutes


Step

Patient/Client Office Activity Duration

of Activity

Person In-Charge

1 Present Valid ID o Retrieve student’s medical records and takes necessary

vital signs and charts the brief history of present illness

5 minutes Carolyn Gadduang

Daisy Anolin

Ma. Elena Pascua

2 Proceed to the Consultation

Room

o Check up patient

o Explains the diagnosis of the disease

o Prescribes medicines and treatments needed

o Issues medical certificate or Parental Notification

10 minutes Dr. Pastor Lopez, Jr.

3 Proceed to the Nurse o Does nursing intervention and laboratory procedures

ordered by the physician

o Dispense oral medications and gives instruction as to

dosage and frequency of medicines

o Health lectures on cure and prevention of acquired

disease

15 minutes

Carolyn Gadduang

Daisy Anolin

Edison Co

Ma. Elena Pascua

End of Transaction (Health Services)

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Monday to Friday

8:00am – 5:00pm


Students currently enrolled at the Isabela State University


Valid ID

Duration : Ten (10) minutes (without extraction)

Additional 1 hour if with extraction


Step

Patient/Client Office Activity Duration of

Activity

Person In-Charge

1 Present Valid ID Retrieve student’s medical records and takes

necessary vital signs and charts the brief history of

present illness

5 minutes Evelyn Medina

2 Proceed to the Dental Room o Examines patient and extracts tooth

o I gives Oral Prophylaxis

1 hour Antoinette Obina

Evelyn Medina

3 Proceed to the Dentist I Dispense medications and gives instructions on the

medicines and how to take care of post extraction

or oral prophylaxis

5 minutes

Evelyn Medina

End of Transaction (Health Services)

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Monday to Friday

8:00am – 5:00pm


Faculty and Staff of ISU


Official Receipt



Step

Client Office Activity Duration of

Activity

Fees and

Charges

Person In-Charge

1 Fill up the request form and

proceed to the Cashier’s Office

for payment

P30.00

Amelia Martinez

Genevive Garcia

Eva Caingat

Joy Lily Rueda

Adonis Angoluan

2 Submit Official Receipt Verify Service Record of the

requesting party

1 minute Fenita Labitoria

3 Prepare Service Record 1 minute Fenita Labitoria

4 Print Service Record

Signature of the

University Records

Officer

30 seconds Fenita Labitoria

Corazon R. Batarao

5 Receive Service Record Release Service Record 30 seconds Fenita Labitoria

Corazon R. Batarao

End of Transaction (Records Office)

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Monday to Friday

8:00am – 5:00pm


Students of ISU; Graduates of ISU; Authorized Representatives; Faculty and Staff of ISU


Official Receipt

**The photocopied TOR document for authentication should be initialed at the Registrar’s Office



Step

Client Office Activity Duration of Activity Person In-Charge

1 Present the original copy of

document/record

Present the Official Receipt

Verify authenticity of the

document/record

1 minute Fenita Labitoria

Edsel Miguel

2 Have it stamped by the

authentication unit of the Central

Records Office

Stamp document/record 1 minute Fenita Labitoria

Edsel Miguel

3 Sign the documents 1 minute Corazon R. Batarao

4 Receive the authenticated

documents

Release the authenticated

documents

30 seconds Corazon R. Batarao

Fenita Labitoria

Edsel Miguel


P a g e | 42


Monday to Friday

8:00am – 5:00pm


Officials, Faculty and Staff on OB from other Campuses and/or agencies


Travel Order



Step


Activity

Person In-Charge

1 Present Travel Order Verify the Travel Order 30 seconds Corazon R. Batarao

Fenita Labitoria

Edsel Miguel

2 Register at the Visitor’s Logbook Fill up the date of appearance 30 seconds Corazon R. Batarao

Fenita Labitoria

Edsel Miguel

3 Receive Certificate of Appearance Release Certificate of Appearance 30 seconds Corazon R. Batarao

Fenita Labitoria

Edsel Miguel


P a g e | 43


Monday to Friday

8:00am – 5:00pm


Current and former employees of the University


Official Receipt



Step


Activity

Person In-Charge

1 Submit Official Receipt and

fill-up the Request Slip

Verify records according to the

request

2 minutes Vicente B. Mamauag

Corazon R. Batarao

Norma B. Delos Santos

Georgina M. Dioses

2 Prepares Certification 2 minutes Johoana B. Corbe

3 Signing of Clearance 30 seconds Vicente B. Mamauag

Corazon R. Batarao

Norma B. Delos Santos

Georgina M. Dioses

4 Receives the Requested

Certification

Release the Certification 30 seconds Johoana B. Corbe

End of Transaction (HRM Office)

P a g e | 44


Monday to Friday

8:00am – 5:00pm


Incoming freshmen students


Enrollment Form

Official Receipt

Duration : Six (6) minutes


Step

Client Office Activity Duration of Activity Person In-Charge

1 Present Registration Form and

Official Receipt

Check if payment of ID was included in

the assessment form paid in the Cashier’s

Office

1 minute Aron James Salvador

John Reyes

Ferlando Claravall

2 Fill-up ID application form Check if complete/correct data was filled

up


John Reyes

Ferlando Claravall

3 Picture Taking Prepare the camera for picture taking 1 minute Aron James Salvador

John Reyes

Ferlando Claravall

4 Sign for specimen signature Provide signature table for the student 1 minute Aron James Salvador

John Reyes

Ferlando Claravall

5 Receive the ID Print the student ID 2 minutes Aron James Salvador

John Reyes

Ferlando Claravall

End of Transaction (CBAO Office)

P a g e | 45


Monday to Friday

8:00am – 5:00pm


Incoming freshmen students


Affidavit of Loss

Official Receipt

Damaged ID (for issuance of damage ID only)



Step


Activity

Person In-Charge

1 Submit OR and Affidavit of Loss Check the OR and the Affidavit of

Loss


John Reyes

Ferlando Claravall

2 Picture Taking Prepare the camera for picture

taking


John Reyes

Ferlando Claravall

3 Sign for specimen signature Provide signature table for the

student


John Reyes

Ferlando Claravall

4 Receive the ID Print the student ID

2 minutes Aron James Salvador

John Reyes

Ferlando Claravall


P a g e | 46


Monday to Friday

8:00am – 5:00pm


Students of ISU


Official Receipt

Duration : Depends upon the availability of the Uniform


Step


Activity


1 Pay Uniform for PE, Polo

and Textile Uniform

Collect Payment and

Issue OR to student

2 minutes PE T-shirt and jogging

pants-P330.00

Polo – P215.00

NSTP-P135.00

Leonila Maglines

Nenita Genove

2 Specify the size of PE and

polo

Record the size of

students

1 minute Nenita Genove

Jo Ann Lim

3 Wait for the release of the

uniform

Order size of uniform

to suppliers

Atleast 2

weeks

Leonila Maglines

Nenita Genove

Jo Ann Lim

4 Receive the ordered

Uniform

Release the uniform

based on the size as

ordered

2 minutes Leonila Maglines

Nenita Genove

Jo Ann Lim


P a g e | 47


Monday to Friday

8:00am – 5:00pm


Students of ISU


Assessment Form



Step


Activity

Person In-Charge

1 Show assessment form Validate assessment form, record in

the log book and fill-up form for

release

2 minutes Hyacinth A. Villanueva

2 Receive Borrowers Card and

Internet Card

Issue Borrower’s &Internet Card 30 seconds Hyacinth A. Villanueva

In Case of Lost Borrower’s Card (BC)

Secure an Affidavit of Loss from

OSA

End of Transaction (Library)

P a g e | 48


Monday to Saturday

8:00am – 5:00pm


Students of ISU


Borrower’s Card with picture



Step


Activity

Person In-Charge

1 Show Borrower’s Card Validate Borrower’s Card 1 minute Carmelyn Lachica

2 Receive the Book and sign in the

logbook and card

Fill up the Borrower’s Card and release

the book to the student

2 minutes Carmelyn Lachica


P a g e | 49


Monday to Saturday

8:00am – 5:00pm


Students of ISU


Internet Card



Step


Activity

Person In-Charge

1 Show Internet Card Validate Internet Card 1 minute Merelisa R. Concordia

2 Sign in the logbook and may start

using the net in the internet room

Assist student in using the net 1 minute Merelisa R. Concordia


P a g e | 50


Monday to Friday

8:00am – 5:00pm


Students of ISU


School ID and Borrower’s Card



Step


Activity

Person In-Charge

1 Show ID and Borrower’s Card Verify Borrower’s Card if no

liability in the Library

1 minute Ruby A. Lumaban

Aileen J. Lagmay

2 Receive Clearance Signs the clearance if no liability

and make remarks if client has

liability

1 minute Ruby A. Lumaban

Aileen J. Lagmay


ISABELA STATE UNIVERSITY Citizens · PDF fileCitizens Charter ISABELA STATE UNIVERSITY . ......

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