Have Faulty Portable DVD Player Batteries Hurt Online

Resellers?Cellphone and laptop batteries problems are old hat. The latest bunch of batteries to burn up and leave customers feel hot under the collar are the ones that power portable DVD players. Find out how it affects resellers and how you can get around it.

Like cell phone batteries and laptop batteries before them, the portable DVD player has not been free of controversy lately.

Whether it has been from batteries over-heating and exploding or faulty adapters there have been battery problems, big brands have been involved and it hits resellers reputations hardest of all.

A number of big brands have enacted product recalls of their portable DVD player models for various reasons.

Companies including Toshiba, Polaroid, Thomson, Disney, Welkin, Mintek Digital and Coby have recently recalled either battery and adapters or the full units.

These massive recalls can affect several hundred thousand items at one time and cost these companies huge amounts of money.

The prime reasons sited include an overheating battery and other reports of minor burns and cases of the batteries bursting while being charged. Examples of some recalls include:

Company Name

Product Recalled

Reason for Recall

Toshiba America Consumer Products

Toshiba AC Adapters Sold with Portable DVD Players

142,000 units recalled due to faulty AC adapters which posed burn hazards to consumers

Memcorp Five different DVD players:

DP3500-PRN DP3500-FLR DP3500-MC DP3500-MKY DP3500-

POW Sold in Disney theme parks and stores.

Around 102,000 battery packs recalled.

17 reports of batteries overheating with three reports of property damage, along with three reports of minor skin irritation

Denver Electronics

7" Portable DVD PLAYERS

A voluntary recall, according to the company:“The batteries work well but in some cases, unsafe situations may arise.”

Mintek Digital Inc

Portable DVD player battery packs

Batteries overheat and explode while recharging, posing a burn and fire hazard to consumers. 10 reported incidences.

Woolworths Recalled Welkin 7” Portable DVD player

A voluntary recall, according to the company: “The battery packs from this batch may overheat causing a potential fire risk.”

Nagasa & Co Ltd

23 models under the Rossini brand

Over 420,000 units recalled

Coby Electronics

Some batches of Product TF-DVD 1020

The rechargeable batteries can overheat causing a fire hazard to customers.

Thomson Inc Portable DVD player batteries

About 47,000 units recalled as “battery can overheat and explode while recharging, posing a burn and fire hazard to consumers.”

Petters Polaroid Brand About 165,000 units recalled as “The

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Consumer Brands LLC

Portable DVD players with the model numbers PDV-0700 &PDV-0800

battery can overheat and melt the plastic case while recharging, posing a fire and burn hazard to consumers.”

What is the risk for resellers?Faulty battery packs pose more of a risk to resellers than they do to big brand names traders.

This is largely because there is a natural skepticism amongst customers for no-brand products.

While almost all these products have been manufactured in mainland China, the brands have the advantage of high off-line and online visibility that helps alleviate some of the consumers concern.

Online, the fear of being sold a dud increases manifold, as the consumer is generally not familiar with either the reseller or the brand of the product.

Should you happen to receive and sell a faulty series, it can hamper your reputation as it would not take long for your consumers to go online and post negative comments and ratings about your store.

The approach to take in such a situation is to be proactive.

If you are aware of a product defect to the following:

Post details of the defect on your store and other public locations

Talk to your customers about the problem

Offer product recall and replacement

Provide information on brands with similar problems

Prevention is better than cureProduct recalls are expensive and, if badly managed, can result in anything from a loss of reputation to lawsuits. It is best to take preventive action.

Sourcing quality products from reliable suppliers is key.

Obviously being a reseller you probably do not have time to whet the hundreds of portable DVD player manufacturers, or check the quality of the battery.

If you are using drop-shipping chances are you have not even physically inspected the product you are selling.

The next best thing would be to actually source from a reliable agent, they should carry out their own testing and stand behind their products with delivery and manufacturers guarantees.

This ensures the cost of a product recall is not borne by you.

Finally, the issue of heating batteries will remain as of now. Provide information on your site about proper battery maintenance and charging to your customers.

Provide links on battery maintenance and your customer will thank you for it.

Don't just sit around hoping that a overheating battery will be something that you don't have to deal with. Take proactive steps to lessen the chances of getting hit by faulty products and set up a gameplan to follow should the unthinkable should happen and you will protect yourself while reaping in the profits.

Use reputable China Wholesale dropship companies, like Chinavasion.com that will test the products after they arrive from the factory and before they send them out to your customers.

Get the portable DVD player models come with a 12 month manufacturers' warranty. Visit Chinavasion.com or paste this URL into your server's address bar: http://www.chinavasion.com/index.php/cName/home-audio-video-portable-dvd-players/