IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.
-
Upload
kelley-dennis -
Category
Documents
-
view
215 -
download
2
Transcript of IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.
![Page 1: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/1.jpg)
IS IT RIGHT FOR US?
An AMICAL Virtual Reference Collaborative
P R E S E N T E D B Y
M A RY K I C K H A M - S A M Y
![Page 2: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/2.jpg)
Definition: VR
“…is the use of computer and communications technology to provide reference service to patrons anytime and anywhere" (OCLC, 2006).
![Page 3: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/3.jpg)
VR Collaboratives: Formed based on
Geographic proximity
or
Cultural Affinity
![Page 4: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/4.jpg)
A Case Study: The Michigan Experience
Librarians from 15 community colleges and universities collaborate to provide their students services in
ReferenceInstruction
![Page 5: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/5.jpg)
Reasons for AMICAL to Form a Collaborative
Provide a more comprehensive reference and instruction program for our students
Develop professional relationships
Become knowledgeable of each others resources and students’ needs
![Page 6: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/6.jpg)
A More Comprehensive Reference Program
With the QuestionPoint 365/24/7 live chat service
Follow up and referral Archives for transcripts Statistic Training Quality Control
![Page 7: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/7.jpg)
The Michigan Experience
Celebrated its 10th Anniversary as a Collaborative in 2014
![Page 8: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/8.jpg)
P R E S E N T E D B Y
FAT M A A B D E L E M G U I D
Question Point Implementation: The AUC Experience
Straight forward once you determine the path
![Page 9: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/9.jpg)
Question Point Implementation
Implement as a Project
![Page 10: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/10.jpg)
• Understand the most important components and features of the product
• Create a Power point presentation for staff orientation session
Get acquainted
• Determine the participants and their roles• Choose chat forms (Qwidget, chat and email)• Make sure information for a policy page is available
Design
• Set up accounts (admin & Librarian)• Build chat forms• Set up the policy page
Build
• Test functionality• Conduct in-house training• Test end-to-end service
Test
![Page 11: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/11.jpg)
Question Point Implementation
Assign activities using RACI table
![Page 12: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/12.jpg)
Question Point Implementation
Resources Out sourcing service No need to host on your own server
![Page 13: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/13.jpg)
S C H E D U L I N G
F O L L O W I N G U P
M O N I TO R I N G Q U A L I T Y C O N T R O L
Administering the Program: The AUC Experience
P R E S E N T E D B Y
N E R M I N E R I FA AT
![Page 14: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/14.jpg)
A. Challenges
B. Strengths
C. Threats
Schedule Conflicts
Flexibility of Virtual Desk
Absenteeism and Coordination of
Substitution
The Schedule
![Page 15: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/15.jpg)
Schedule: The Process
Study the schedules of the participantsPrepare tentative schedule and send for approvalMake necessary revisions and fill problematic slotsGet back-up assistantsTrain prospect/interested peers and assistants
![Page 16: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/16.jpg)
Follow Up
Daily follow up or
Continuous follow up by staying logged in all day “to remember”
![Page 17: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/17.jpg)
Monitoring Quality Cont
Reading and analyzing session transcripts
Reporting weaknesses and strengths in the transcripts
![Page 18: IS IT RIGHT FOR US? An AMICAL Virtual Reference Collaborative PRESENTED BY MARY KICKHAM-SAMY.](https://reader035.fdocuments.in/reader035/viewer/2022062718/56649e845503460f94b86c47/html5/thumbnails/18.jpg)
Summary and Discussion