© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means.

IS / IM280 iMeter™ Postage Meter

Replacement Part Guide

PSD (Meter) & Base

For interactive step by step instructions, visit:

www.neopostinc.com/280helpdesk (For Neopost Customers)

www.haslerinc.com/280helpdesk (For Hasler Customers)

To replace the PSD (Meter) only, please go to page 1 – PSD (Meter) Replacement.

PSD In The Shipping Box

PSD Without The Shipping Box

To replace the Base only, please go to page 5 – Base Replacement.

IS / IM280 iMeter™ Base

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. PSD pg 1

PSD (Meter) Replacement

The following steps will guide you through the removal of the PSD (Postal Security Device) and installation of a new PSD (Meter).

Replacing The PSD PSD Components

The following steps are performed when the PSD needs to be replaced. 1. Withdrawing the PSD. 2. Installing the new PSD into to system. 3. Returning the old PSD. 4. Swapping the PSD.

Withdrawing The PSD

1. Press the Sleep/Wake button. The power indicator light will become green.

6. Press the down arrow button to select “Maintenance”. Press “OK”.

2. From the Homescreen,

press the “MENU” button.

7. Press the down arrow button to select “Processes”. Press “OK”.

3. Press the down arrow

button until “Supervisor” is highlighted.

8. Press “OK” to continue with this process.

4. Once “Supervisor” is

highlighted, press “OK”.

9. Press the down arrow button to select “Withdraw PSD”. Press “OK”.

5. Enter the Supervisor PIN

code, “09430”.

10. Press “Next” to continue to withdraw the meter (PSD).

IS / IM280 iMeter™

Postage Meter PSD

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. PSD pg 2

11. Ensure the internet adapter

or phone modem is connected to the base and the cable from the internet adapter or phone modem is connected to the internet or phone outlet. Press “OK”.

17. Enter the withdraw PIN code, “733863”. Press “OK”.

12. An eConfirmation data

upload transaction to the online server is in progress. Do not interrupt this process.

18. The PSD withdrawal transaction is in progress. Do not interrupt this process.

13. The eConfirmation data

upload transaction was successful. Press “OK”.

19. The PSD withdrawal transaction was successful. Press “OK”.

14. A Statistics data upload

transaction to the online server is in progress. Do not interrupt this process.

20. The screen will display “Insert a label to print PSD registers”.

15. The Statistics server call

was successful. Press “OK”.

21. Insert a postage meter tape into the IS / IM280 iMeter™.

16. Refer this replacement

guide for the withdraw PIN code. Press “Next”.

22. The PSD withdrawal process is now completed. Press “OK”.

Keep a copy of the printed Funds Summary for your records. Once the meter (PSD) is withdrawn, the available funds will be credited to your account.

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. PSD pg 3

Installing The New PSD

1. Disconnect the power cable from the wall outlet. This will turn off the IS / IM280 iMeter™.

7. Remove the new PSD and prepaid shipping label from the shipping package. Place the old PSD into the same shipping package. Seal the package with packing tape (not provided). Apply the prepaid label to the package over the old shipping label.

2. Disconnect the power adapter from the IS / IM280 iMeter™. Put the power adapter aside; it will be connected to the new base.

8. Install the new PSD by sliding it in and then down. Close the PSD cover. If the PSD cover does not close properly, the PSD is not installed correctly.

3. Remove the scale from the

system. Set it on the side in an upright position. Ensure that no weight or pressure is placed on the scale platform.

9. Turn the IS / IM280 iMeter™ back to an upright position.

4. Remove the scale’s cable

from the scale compartment.

10. Tuck the scale’s cable into the scale compartment.

5. Place the IS / IM280

iMeter™ onto its back to access the PSD (meter) cover. Open the PSD cover by pushing down on the tab.

11. Place the scale onto the system aligning the scale’s feet with the indentations on the base.

6. Remove the old PSD by

sliding it up and then out.

12. Connect the power adapter to the back of the IS / IM280 iMeter™.

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. PSD pg 4

Swapping The PSD

1. Connect the power cable to the wall outlet. This will turn on the IS / IM 280 iMeter™.

7. The machine is connecting to the online server. Do not interrupt this process.

2. The screen will display

“Start in progress…”

8. The PSD swap transaction is in progress. Do not interrupt this process.

3. The screen will display

“This process helps you to install a new PSD.” Press “Next”.

9. The PSD swap transaction was successful. Press “OK”.

4. Ensure the internet adapter

or phone modem is connected to the base and the cable from the internet adapter or phone modem is connected to the internet or phone outlet. Press “OK”.

10. The PSD replacement process has now been completed. Press “OK”.

5. A connection to the online

server must be performed to complete the PSD swap process. Press “Next”.

11. A warning message will be displayed. The new PSD should be installed and will be initialized after the first postal imprint.

6. The machine is preparing

for the call. Do not interrupt this process.

12. Press the Sleep/Wake button. Before processing mail, disconnect the power cable from the wall outlet, wait 10 seconds, then connect the power cable to the wall outlet.

If you fail to return the old PSD within ten business days, you will be charged the full replacement value of the PSD.

For questions, please call: l-800-NEOPOST (1-800-636-7678).

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© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. Base pg 5

Base Replacement

The following steps will guide you through the removal of the base and installation of a new base.

Replacing The Base Base Components

The following steps are performed when replacing the base. 1. Disabling the old base. 2. Disconnecting the old base and connecting the new base. 3. Installing the new base.

Disabling The Old Base 1. From the Homescreen,

press the “MENU” button.

6. Press the down arrow button to select “Processes”. Press “OK”.

2. Press the down arrow

button until “Supervisor” is highlighted.

7. Press “OK” to continue with this process.

3. Once “Supervisor” is

highlighted, press “OK”.

8. Press the down arrow button to select “Disable Base”. Press “OK”.

4. Enter the Supervisor PIN

code, “09430”.

9. Press “Next” to continue to disable the base.

5. Press the down arrow

button to select “Maintenance”. Press “OK”.

10. Ensure the internet adapter or phone modem is connected to the base and the cable from the internet adapter or phone modem is connected to the internet or phone outlet. Press “OK”.

IS / IM280 iMeter™ Postage Meter

Base

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. Base pg 6

11. You will now connect to back up your settings. Press “OK”.

16. The backup of your data to the USB key is in progress. Do not interrupt this process.

12. The backup of your

settings is in progress. Do not interrupt this process.

17. The backup of your data to the USB key was successful.

13. The disable base

transaction was successful. Press “OK”.

18. Open the base cover. Pull on the left side of the blue lever to unlock the ink cartridge. Pull out the ink cartridge and put it aside. Press “OK”.

14. Press “Yes” to save your data on a USB key.

19. Push the blue lever back. Close the base door. Press “OK”.

15. Unplug your USB modem,

plug in the USB key, then press “OK”.

20. The base is now disabled.

Disconnecting The Old Base & Connecting The New Base 1. Disconnect the power

cable from the wall outlet. This will turn off the IS / IM280 iMeter™.

4. Disconnect the scale’s cable from the IS / IM280 iMeter™. Remove the scale and put it aside; it will be connected to the new base.

2. Disconnect the power adapter from the IS / IM280 iMeter™. Put the power adapter aside; it will be connected to the new base.

5. Place the IS / IM280 iMeter™ onto its back to access the PSD cover. Open the PSD cover by pushing down on the tab.

3. Disconnect the USB cable

on the internet adapter or phone modem from the IS / IM280 iMeter™. Put the internet adapter or phone modem aside.

6. Remove the PSD by sliding it up and then out of the base. Put the PSD aside; it will be re-installed in the new base.

Close the PSD cover.

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. Base pg 7

7. Remove the new IS / IM280 iMeter™ and prepaid shipping label from the shipping package. Place the old IS / IM280 iMeter™ into the same shipping package. Seal the package with packing tape (not provided). Apply the prepaid label to the package over the old shipping label.

13. Tuck the scale’s cable into the scale compartment. Do not put pressure on the scale’s platform when leaning over to access the back of the unit.

8. Open the base door of the

new IS / IM280 iMeter™ and remove the cardboard packaging. Close the base door.

Do not install the ink cartridge at this time.

14. Place the scale onto the system aligning the scale’s feet with the indentations on the base.

9. Place the new IS / IM280

iMeter™ onto its back to access the PSD cover. Open the PSD cover by pushing down on the tab.

15. Reconnect the USB cable on the internet adapter or phone modem to the USB port on the new IS / IM280 iMeter™.

10. Re-install the PSD by

sliding it in and then down. Close the PSD cover. If the PSD cover does not close properly, the PSD is not installed correctly.

16. Connect the power adapter to the back of the new IS / IM280 iMeter™.

11. Turn the new base back to

an upright position.

17. Connect the power cable to the wall outlet. This will turn on the IS / IM280 iMeter™.

12. Re-install the scale by

connecting the scale’s cable to the port of the IS / IM280 iMeter™.

18. The IS / IM280 iMeter™ will power up and a “No Printing” message will be displayed. Press “OK”.

Installing The New Base

1. Press “Next” to continue to install the new base.

3. Depending on your connection type, one of the following will be displayed: - LAN (Internet) - Modem - PC Meter Link Press “OK”.

2. Ensure the internet adapter or phone modem is connected to the base and the cable from the internet adapter or analog modem is connected to the internet or phone outlet. Press “OK”.

4. To check the connection to the server press “OK” or “Continue”.

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. Base pg 8

5. The call is connecting to the server. Do not interrupt this process.

13. The ink cartridge has been installed. Press “OK” or “Next” to begin the alignment process.

6. The server call was

successful. Press “OK”.

14. The screen will display ”Insert an item to print a test imprint or press EXIT to quit”. Insert an envelope in the mail path. A test pattern will be printed on the envelope.

7. Press “OK” for the machine to establish a connection to the server to activate the base.

15. Press “Yes” to restore the settings of your previous base.

8. The transaction is in

progress. Do not interrupt this process.

16. The transaction is in progress. Do not interrupt this process.

9. The activation was

successful. Press “OK” to continue.

17. The data has been successfully restored. Press “Next”.

10. The declaration was

successful. Press “OK”.

18. Press “Yes” to restore data from your USB key.

11. It is now time to install the

ink cartridge. Press “OK” to continue.

19. The base replacement process has now been completed. Press “OK”. Before processing mail, disconnect the power cable from the wall outlet and reconnect it.

12. Open the base cover. Pull on the left side of the blue lever to unlock it. Insert the ink cartridge into the slot. Move the blue lever back to the lock position. Close the base cover. Press “OK”.

If you fail to return the old base within ten business days, you will be charged the full replacement value of the base.

For questions, please call: l-800-NEOPOST (1-800-636-7678).

A0000939/A