Is FM a Profession? - Not Yet! Martin Pickard CFM FBIFM.
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Transcript of Is FM a Profession? - Not Yet! Martin Pickard CFM FBIFM.
Is FM a Profession?- Not Yet!
Martin Pickard CFM FBIFM
“FM is a mixture of
trades which leads to jack of all trades and master
of none”
Catering Mail CSR Cleaning Maintenance PPM Security Property Post
Reception
Facilities Management
Facilities Management is the integration of multi-
disciplinary activities within the built
environment and the management of their
impact upon people and the workplace.
BIFM
Process & Technology
People
Place
The Vision
Value recognition A role model for
other professions A thriving sector FM credibility
But …
Poor Image Lack of engagement Mistrust in the supply
chain
FM isunder pressure
Issue 1 - Image
48.7 % of FMs said their organisation did not value their contribution
Rethinking FM 2004
“FM has no Standard Occupational Classification, no market listing and no credibility in the Boardroom”
FM Market Report 2003
“Greedy & incompetent outsourcing companies are wrecking British Industry”
Mick Rix, ASLEF
FM has an image problem
The value argument
Value
Added through provision of facility aligned to business needs
Destroyed through provision of facility that is costly to operate and fails business needs
Issue 2 - Engagement
RICS FMG – 7000 BIFM – 8200 IFMA – 18000 FMA – 350,000 Asset Skills - 1.5m
Where is everyone?
Professionals?
A calling requiring specialised knowledge, considerable training and academic study
Websters
• Low % of membership
• >1% FM qualified• Low % of
involvement• Low levels of
training
Issue 3 - Mistrust
33% of FM Customers believe that their supplier fails to deliver best practice
i-fm Audit 2004 24% of FM Customers have
already decided not to renew with their current supplier
Freedman survey 2004 82% of FMs cite reliability of
suppliers as their most important current performance issue
Rethinking FM 2004
Cowboys or Partners
Our supply chain today
Divided
Inefficient
Conflict
Cost
Failure
A Substantial Market
12.3
80107
Design
Construction
Operation
Source: DTI Sector Report 2003
A £200bn Value Chain - 18% of GDP
Our challenge
To create a profession that truly adds value to the organisations we serve and to UK plc by
..reworking our image
..raising the standard
..full engagement across the sector
End of Term Report
Credibility 5/10 Disappointing
Professionalism
6/10 Could do better
Relationships 4/10 Must try harder
Potential 10/10 Could do well