IS 006 - ISO/IEC 20000-1 - tuv-nord.com · PDF fileIS 006 - ISO/IEC 20000-1 Internal Auditor...

IS 006 - ISO/IEC 20000-1 Internal Auditor Training Who Should Attend: • All levels of management who are involved in imple- menting ISO/IEC 20000-1 internal auditing. • All those who are interested personally to learn about this internationally recognized ISO/IEC 20000-1 internal auditing. Structure: • Tutorials • Discussions • Workshops • Quiz • Examination Venue: TÜV Middle East courses are held at hotels and various training centers. However, they can be held at custom- ers’ premises, if required. Certificate: TÜV Middle East certificate will be issued to all attendees. Duration: 2 days. Contacts: Abu Dhabi / Al Ain: [email protected] Dubai / Northern Emirates: [email protected] Kuwait: [email protected] Qatar: [email protected] Bahrain: [email protected] Oman: [email protected] Yemen: [email protected] Website: www.tuvme.com Objective: The aim of this course is to bring the participants to the internal auditor level. The course provides skills, Knowl- edge and understanding of principles and practices of internal auditing in IT service. On successful completion of the course, the participants should be capable of conducting successful audits of their own in order to identify deficiencies and appraise the effectiveness of the system. Content: • Introduction to the IT service. • Introduction to basic concepts and terminologies as- sociated with ISO/IEC 20000-1. • Philosophy and fundamental principles of ISO/IEC 20000-1. • Detailed review of the requirements of ISO/IEC 20000-1. • Introduction to the benefits that will be achieved by the implementation. • Effective methods for the implementation of ISO ISO/ IEC 20000-1. • Planning of internal auditing. • Preparing for internal auditing. • Reporting internal auditing. • Performing internal auditing. • Close out internal auditing. TÜV ® TÜV MIDDLE EAST MEMBER OF TÜV NORD GROUP P O Box 46030, Abu Dhabi United Arab Emirates Tel : +971 2 4411148 Fax : +971 2 4411149 www.tuvme.com / www.tuvakademie.net Making our world safer Rev.: 02/17.05.2013

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Transcript of IS 006 - ISO/IEC 20000-1 - tuv-nord.com · PDF fileIS 006 - ISO/IEC 20000-1 Internal Auditor...

IS 006 - ISO/IEC 20000-1Internal Auditor Training

Who Should Attend:

• Alllevelsofmanagementwhoareinvolvedinimple-mentingISO/IEC20000-1internalauditing.

• AllthosewhoareinterestedpersonallytolearnaboutthisinternationallyrecognizedISO/IEC20000-1inter-nalauditing.

Structure:

• Tutorials• Discussions• Workshops• Quiz• Examination

Venue:

TÜVMiddleEastcoursesareheldathotelsandvarioustrainingcenters.However,theycanbeheldatcustom-ers’premises,ifrequired.

Certificate:

TÜVMiddleEastcertificatewillbeissuedtoallattendees.

Duration:

2days.

Contacts:

Abu Dhabi / Al Ain: [email protected] Dubai / Northern Emirates: [email protected] Kuwait: [email protected]: [email protected]: [email protected]: [email protected]: [email protected]

Website: www.tuvme.com

Objective:

Theaimofthiscourseistobringtheparticipantstotheinternalauditorlevel.Thecourseprovidesskills,Knowl-edgeandunderstandingofprinciplesandpracticesofin-ternalauditinginITservice.

Onsuccessfulcompletionofthecourse,theparticipantsshould be capable of conducting successful audits oftheir own in order to identify deficiencies and appraisetheeffectivenessofthesystem.

Content:

• IntroductiontotheITservice.• Introductiontobasicconceptsandterminologiesas-

sociatedwithISO/IEC20000-1.• Philosophy and fundamental principles of ISO/IEC

20000-1.• Detailed review of the requirements of ISO/IEC

20000-1.• Introduction to thebenefits thatwillbeachievedby

theimplementation.• EffectivemethodsfortheimplementationofISOISO/

IEC20000-1.• Planningofinternalauditing.• Preparingforinternalauditing.• Reportinginternalauditing.• Performinginternalauditing.• Closeoutinternalauditing.

TÜV®

TÜVMIDDLEEASTMEMBEROFTÜVNORDGROUPPOBox46030,AbuDhabiUnitedArabEmiratesTel:+97124411148Fax:+97124411149www.tuvme.com/www.tuvakademie.net

Makingourworldsafer

Rev.:02/17.05.2013