Iq Generic Show Ppt
-
Upload
sbruce -
Category
Technology
-
view
324 -
download
0
Transcript of Iq Generic Show Ppt
![Page 1: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/1.jpg)
![Page 3: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/3.jpg)
• Contact center & communication solutions are complex and $$$– Requiring large investments of money, time and
resources
The Challenge
• Your solution MUST…– perform as designed – meet the cost savings, efficiency and customer
satisfaction objectives that justified it
![Page 4: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/4.jpg)
What if the investments are not justified?
• What if the solution doesn’t perform as designed?
• What happens if you don’t achieve your ROI?
• What happens if you don’t optimize your solution to meet the ever-changing demands of your customers?
![Page 5: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/5.jpg)
Let IQ Services help protect your…
contact center & communication solution investments
with risk management-focused test planning &
robust managed testing services throughout the solution life cycle!
The Answer
![Page 6: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/6.jpg)
Life Cycle Support
• Investment Protection Program™– Discover/review configuration– Assess risk– Develop test plan and schedule– Define requirements & acceptance criteria– Assist with test plan execution
![Page 7: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/7.jpg)
Planning Support
• Comprehensive Test Planning– Discovery– Risk Analysis– Test plan & schedule
• StressTest™ Performance & Load Testing– Benchmark legacy system performance
![Page 8: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/8.jpg)
• StressTest™ Performance & Load Testing– Iteratively check performance– Assess network
• Usability Analysis & Testing– Iteratively check application flow/usability
• Application Feature Testing– Iteratively check application against design
Development Support
![Page 9: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/9.jpg)
Deployment Support
• StressTest™ Performance & Load Testing– Observe, tune & verify performance; document acceptance– Test business continuity & disaster recovery plan
• Application Feature Testing– Observe, tune & verify performance against design
• Integrated IP Telephony Testing– Execute automated test plan & perform integrated testing– Conduct phone registration monitoring– Automatically generate as-built documentation
![Page 10: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/10.jpg)
Production Support
• StressTest™ Performance & Load Testing– Test performance before & after upgrade/fix
• HeartBeat™ Availability Monitoring– Monitor availability & performance around the clock
• Integrated IP Telephony Management– Troubleshoot help desk issues– Control phone remotely– Track & report changes
![Page 11: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/11.jpg)
Evolution Support
• HeartBeat™ Availability Monitoring– Proactively monitor solution for optimization opportunities
– Monitor & analyze trends
• Integrated IP Telephony Management– Monitor voice quality
• Regression analysis & testing– StressTest™ Performance & Load Testing
– Application Feature Testing
– Usability Analysis & Testing
![Page 12: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/12.jpg)
IQ Services Deliverables
• Commitment to quality customer service
• Risk management-focused test planning & implementation
• Real-time results
• Actionable data
• Sophisticated tools made easy
• Proven quality assurance testing methods
• Unparalleled schedule & test flexibility
• Expertise (12+ years of test services experience)
![Page 13: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/13.jpg)
Actionable, Timely Data
• Detailed call results– Including recordings
• Error notifications & summary– Including recordings
![Page 14: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/14.jpg)
Real-time feedback & support
• Real-time, online results
• Test conference bridge support
• 24 x 7 support
![Page 15: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/15.jpg)
Commitment to your success
IQ Services can be part of your team…
a partner instead of a vendor
When we are on the same team… – your success is our success– we can leverage existing resources
![Page 16: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/16.jpg)
IQ Services Value
• Confidence your customers are having the experience you defined for them
• Knowledge you are doing everything possible to optimize the return on your solution investments
• Assurance the financial, technical and schedule risks will be reduced
![Page 17: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/17.jpg)
Delivering Value Throughout the Life Cycle
![Page 18: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/18.jpg)
Delivering Value Throughout the Life Cycle
![Page 19: Iq Generic Show Ppt](https://reader035.fdocuments.in/reader035/viewer/2022062300/5569e85cd8b42ac1468b4b15/html5/thumbnails/19.jpg)
Delivering Value Throughout the Life Cycle