IPSG presentationTroika DG 1, 24 February

Jindřich Čermák

IPSG meetings

Troika DG 1, 24 February 2009

IPSG I – 12-13 February 2009

IPSG II – 11-12 May 2009 (Karlovy Vary)

CAF expert group – 17 March 2009

CSM learning team – 17 April 2009

European Event on CSM – 26-27 April 2009

Troika DG 1, 24 February 2009

Main topics of the IPSG I

QC ad hoc group

IPSG and EFQM partnership

Costumer satisfaction management and European Event on CSM

Measuring quality in Public Administration

Main conclusion of the IPSG I 1/2

Troika DG 1, 24 February 2009

QC Ad hoc group:

- to find solution about 6 QC

- EIPA leadership

- meeting at 14 April in Maastricht (Brussels)

Partnership between IPSG and EFQM:

- no solution on IPSG

- final decision will make CAF expert group

Main conclusion of the IPSG I 2/2

Troika DG 1, 24 February 2009

Costumer satisfaction management:

- widening and spreading – European Event on CSM

- 26-27 April in Prague

- deepening – continuation work of the learning team

- making a handbook of CSM

Measuring quality in Public Administration:

- praxis in Slovenia

- making learning team under IPSG; LT leader - Slovenia

Main conclusion to IPSG II

Troika DG 1, 24 February 2009

Draft Resolutions for 52nd DG Meeting

Conclusion of the European Event on CSM

Conclusion of QC ad hoc group

Karlovy Vary

Troika DG 1, 24 February 2009

Karlovy Vary – Hotel Thermal

Troika DG 1, 24 February 2009

Thank you for your attention!

IPSG Team – Jindřich Čermák & Lucie Šutoriková